Sofitel Athens Airport Hotel 5 stars

Perfect

Stayed here for 1 night while transiting through Athens during the pandemic. Hotel was immaculately clean and staff were very gracious and helpful in navigating the hurdles associated with the pandemic. No real issues other than the room service and breakfast menus are inadequate and, given that food cannot be served in the dining room and the breakfast buffet is taboo, more should be offered in room service. Otherwise, everything was great.

Knowing that it is not easy at all during the COVID-19 period and respect for the safety rules at the hotel. I had booked one room for 2 (two) nights - last week. Entering the room I immediately noticed that the beds were not made up like we are used to see - every year at least we stay for one or two nights in the Sofitel and the difference was obvious. But, ok, after the first night we went to the city of Athens and when we came back to the room in the afternoon (second day) the room was NOT CLEANED at all and there were NO new TOWELS; I asked the reception if the room could be cleaned up because we booked for two nights. The aswer was : ths is COVID-19 procedure and we do not clean the room. BUT what about towels ? Why can we not have new towels ? OK sir, we bring some. SO, IF WE HAD BOOKED FOR ONE NIGHT AND DID CHECK OUT TO CHECK IN AGAIN FOR A NEW (but second night) DAY, THAN WE COULD HAVE A CLEAN ROOM, right ???? Respect again for the situation, but this is NOT DONE. As a loyal customer and always booking via Le Club Accor, I do not understand this way of (once again with respect for the safety rules ) Hopefully / may be I will come back to Sofitel in better times and hope to recommend this hotel in the future. Geert

Rather disappointed for 2 reasons. After waiting about 5-10 minutes to check in an Air France pilot who had arrived, with crew, after me, sought to be served first, and the receptionist was about to let him until I insisted that I should go first. Secondly I ordered a salad which, on the menu, was said to incude xynomyzithra but in fact had feta, which I did not want. The waiter assumed the kitchen was out of the former cheese. I asked him to check and he returned very quickly, too quickly in my opinion to have consulted with the kitchen, and said indeed they had run out of xynomyzithra. Even if this was true, the menu should have been changed, or customers advised when ordering. This was not my usual Sofitel experience.

My husband and I were greeted in such a pleasant & professional manner by all the staff. Being upgraded meant that we could actually dine in comfort with our own table and chairs even though the restaurant was closed. Room service was great and the meal was wonderful- tasty and beautifully presented! The spacious bedroom area with a bath, walk-in shower and washbasin were in one room and there was a separate toilet. The cleaning staff had ensured it was all spotlessly clean. The whole experience was a real pleasure that evening and as we often travel to Crete we would now consider staying overnight again. Congratulations and thanks from us both.

Reliably comfortable, efficient

I stayed only overnight whilst travelling from London to Naxos. The service was, as always, impeccable. the room was perfect and I only wish i had time to have the excellent breakfast. Both arrival and departure were trouble free.

I was always very sadisfide from my stays at Sofitel hotels. This time nothing worked properly, room temperature was too high, bed was in a bad condition and above all the matresses were not Sofitel originals where sleeping is a sear joy. A huge dead fly was on the window sill and the shower door was jamed.

I booked a queen bed and ended up with 2 twin beds. The toilet needed a little repair was very loose and the toilet paper holder almost fell off. Overall everything was excellent and I will come again.

We stayed for the night before an early morning flight. The room was quiet, the beds were comfortable, the rooms were clean and well appointed. Service was very good as well.

So convenient to Athens airport. Had a delicious dinner from the restaurant.

We were well taken care of by the staff who were very courteous.

Our stay was lovely and peaceful, and the room was very well-equipped with everything we needed. It was perfectly clean, it was easy to control the temperature, and the bathroom ventilated automatically, quickly and quietly, so we were able to wash before going to bed without concerns of humidity or noise keeping us awake. The only thing we regretted was that we didn't realise the hotel had a swimming pool. If we'd been more aware of this, we'd have arrived earlier and brought swimming costumes, in order to enjoy the pool.

I’ve stayed at the hotel several times! Each time was a great experience. The staff is polite and very helpful. Thank you for the comfort you offer your guests!

I was traveling with my 16 year old son, and my ninety-year old parents. Three-generation family trip. Due to current events, we cut short our trip and raced to the airport, soonest departing flight was the next afternoon. Your front desk employee called Nikos took pity on us, and he allowed us to check in very early (seven AM) and to check out very late the next day (three PM). these two concessions allowed us to finish our time in Athens in a very comfortable way, thanks to kindness from Nikos. We will absolutely come back to Sofi during our next travel in Greece.