Sofitel Athens Airport Hotel 5 stars

the only remark i have is that no circulation of air in room only through ac system i rather have a way to open slightly the window

Everyone was really friendly and helpful , room was nice and clean.

Check in was swift. we were given a free upgrade to one of the newly refurbished rooms. It was a very comfortable and quiet room. I was very impressed with the politeness and professionalism of all the staff. Whilst this hotel is not cheap, you really do get what you pay for!

We always arrive late at Athens airport and rather than drive at night we stay in the Sofitel. The staff are very welcoming and the rooms are clean and comfortable. Breakfast, the only meal we take, is great and starts the day in a good way before our long drive to the islands.

Excellent location and wonderful service and staff. Only regret was that the restaurants and gym were closed due to COVID precautions.Othrtwise the hotel was wonderful and very convenient especially if you have an early am flight as I did.

friendly staff and professional. made us feel welcomed and was very accommodating.

A very satisfying stay, as always.

We stayed in Sofitel Athens Airport on arrival and then prior to departure from Athens. It is conveniently located just across the arrivals. The portmans were very helpful and took all our luggage from the reception to the room and vice versa. Check in/out was speedy. The room was spacious with a comfy bed, nice large desk and excellent bathroom. It is on the expensive side but there is no other hotel in the area and it is a 5 star hotel. Room service is also good, again on the expensive side. We would definitely recommend this hotel.

Best comfort. Best hotel staff kindness. Best food, served directly in the rooms or in the bar, due to lockdown Greek government regulations.Perfect quality of sleeping. The rooms are perfectly insulated. The hotel is located just across the street at the Athens Airport arrivals.

My room the next morning had no water, so I could not meet my basic needs. I assume that was an unlikely event.

Positive experience.

Outstanding client service from making a reservation to the front desk to the luggage concierge to room service. Mr Leonidas Peroulis and his team are an song example of customer service. Thank For making my stay so pleasant Elizabeth M.

Quite, clean and comfortable rooms. Professional, helpful and courteous stuff.

Check in and out takes far too long. The breakfast ... eggs and coffee were virtually cold. Not enough milk. Could be a lot better. Room service food is overpriced ..€22.50 for a burger ... really !!! The beds are very comfortable , pillows are perfect room and bathrooms excellent. Staff very friendly and all smart. Hotel feels very clean and safe. Outside tables could do with a wipe down more often.

In advance of our stay I spoke with the hotel who told me the restaurant was open. This was not true. The bar was open where a very limited menu was served. The service was slow. There was only one person on duty. He was rushed. The food arrived tepid and the chicken slightly under cooked. I like hot food, at least warm. Breakfast was only via room service. We ordered the night before indicating two breakfasts (which was obvious anyway as two of us had checked in). Only one breakfast came with cold coffee. My wife spoke with room service; nothing happened after 15 minutes and so I spoke with them. It took another 15 minutes. I had asked for two hot pots of coffee. Only one cold pot of coffee arrived. The breakfast itself was on the meagre side and poor. I was encouraged by email to check in before arrival and so I did. I entered my credit card details for pre-authorisation. When we arrived we were asked to enter our credit card details again for a second pre-authorisation. The reason for online check in is to speed up check in and check out. On returning home I found I had two pending pre-authorised payments. One has now disappeared as the correct amount has been charged. The other pre-authorised amount is still in pending 3 days later. Well before we checked out at 11am the door to our room suddenly opened with the room cleaners trying to enter. There was no knock on the door; they just opened it up. Consequently, it is hard to escape the feeling that this hotel is badly managed and that the staff not suitable or perhaps adequately trained. I really don't think that Covid-19 can be used as a valid excuse for these matters. On check out the receptionist applied a discount (without any request from us). However, we would have preferred a better experience instead.