Novotel Athenes 4 stars

Customer review rating (ALL Rating) 4.0/5 1,990 reviews

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Description

Hotel extras

  • Rooftop pool with breathtaking 360° panoramic views of Athens and the Acropolis

  • Just 5 minutes' walk to the closest Metro Station and Free Shuttle Bus near Syntagma sq.

  • Indoor parking and fully equipped fitness center for your convenience

  • Onsite dining with a variety of Mediterranean and international cuisine

  • Congress hotel featuring 8 ergonomic meeting rooms (10620 sq.m.), hosting up to 1,300 guest

Our accommodation(s)

Hotel location

Novotel Athenes

4 Michail Voda Str
104 39 ATHENS
Greece

GPS:37.989586, 23.724928

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,990 reviews

Customer review rating 0.5/5

Samuel F. Families - Confirmed reviews ALL

To be honest, my feedback is exactly the same as the one I already posted publicly on Google. After more than 30 years of travelling extensively, both for business and personal reasons, this was probably the worst hotel experience I have ever had in the Accor group. I booked the rooms several months in advance and paid approximately €250 per night per room, including breakfast. At that price level, I expected a reasonable standard. What I found was completely different. The rooms were in a very poor condition. The carpets were stained and dirty. The room was sold as a family room, but there is no way I would have allowed children to sleep on the sofa bed. I inspected it myself and found it extremely dirty, worn and partially rusted. The bathroom showed clear signs of poor maintenance, with black mould visible in some of the joints. The room door itself did not close properly and had a visible gap. I even posted photographs showing these issues. Unfortunately, the same condition could be seen in the breakfast area, where many of the sofas and furnishings appeared heavily worn and neglected. I want to be clear that my criticism is not directed at the staff. The employees I interacted with were polite and professional. The problem is the condition of the property itself. The location of the hotel is not something I can blame the hotel for, as that was my own choice when booking. However, the overall state of the building, the rooms, the furnishings and the common areas was far below what I would expect from a Novotel and certainly not what I would expect in a major European capital. I have stayed in many Accor hotels over the years, across different brands and countries. This is the first time I have felt that the gap between the price paid and the quality delivered was so extreme.

Dear Samuel F., Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your experience did not meet your expectations, particularly given your extensive travel experience and your previous stays within the Accor network. We understand your disappointment and sincerely regret that the condition of the room and several areas of the hotel fell short of the standards you expected and that we strive to provide. Please be assured that we take your comments regarding cleanliness, maintenance, the sofa bed, the bathroom condition, and the overall upkeep of the property very seriously. Your observations have been shared with our management, housekeeping, and maintenance teams for immediate review and corrective action. We would also like to thank you for recognizing the professionalism and courtesy of our staff. Your kind words will certainly be shared with the team, who work hard every day to provide the best possible service to our guests. We understand your concerns regarding the value received for the rate paid, and we sincerely regret that we were unable to deliver the level of comfort and quality you rightfully expected from a Novotel hotel. Thank you once again for your honest feedback. Guest comments such as yours are invaluable in helping us identify areas where improvements are needed. We hope that, despite this experience, you may consider giving us another opportunity in the future to provide you with the standard of stay you expected. Kind regards, Novotel Athens Team

Customer review rating 0.5/5

P. N. T. P. N. T. Business - Confirmed reviews ALL

Biggest mistake; run down; poor hygiene; room in shambles; bed was broken; linen was crumbled

Customer review rating 3.5/5

Ismail E. Couples - Confirmed reviews ALL

Location is a disappointment! Hotel is average - needs a lot of improvements! But the staff is great, particularly the gentlemen at the reception who’s been so helpful and responsive- he deserves an ovation 👍

Customer review rating 4.0/5

Magdalena P. Business - Confirmed reviews ALL

The only downside was the surrounding area of Athens. Not safe to walk around after dark.

Customer review rating 1.0/5

Hector V. Couples - Confirmed reviews ALL

What a shame, honestly. I’ve never been so surprised and disappointed after staying in a Novotel. Novotel is a brand, and we chose this brand as a “quality standard and guarantee”. At Novotel Athens, the standard is: 15/20 years old furniture, dusty and stained rooms, broken lights, … we’ve been upgraded— which is nice and usual because of my status, but the suite we’ve stayed in was barely a standard room in my point of view. The swimming pool was closed due to the weather (it didn’t rain, it wasn’t windy….); and the rate honestly… 200€, it would have been 350€ if we had had to pay for the suite… I cannot express more disappointment.

Other web-users rate our hotel

  • 1,059 reviews 5.4/10 Location
  • 1,466 reviews 5.1/10 Room
  • 1,316 reviews 7.6/10 Service
  • 57 reviews 2.4/10 WiFi
  • 757 reviews 7.9/10 Breakfast
  • 644 reviews 3.9/10 Cleanliness
  • 623 reviews 3.7/10 Comfort
  • 419 reviews 4.4/10 Amenities

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