Novotel Athenes 4 stars

Customer review rating (ALL Rating) 4.2/5 1,906 reviews

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4 Michail Voda Str, 104 39 ATHENS, Greece

Description

Hotel extras

  • Rooftop pool with breathtaking 360° panoramic views of Athens and the Acropolis

  • Just 5 minutes' walk to the metro, with direct access to Athens Airport and Piraeus Port

  • Indoor parking and fully equipped fitness center for your convenience

  • Onsite dining with a variety of Mediterranean and international cuisine

  • Congress hotel featuring 8 ergonomic meeting rooms (10620 sq.m.), hosting up to 1,300 guest

Our accommodation(s)

Hotel location

Novotel Athenes

4 Michail Voda Str
104 39 ATHENS
Greece

GPS:37.989586, 23.724928

Telephone
Fax +30 21 0820 0777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,906 reviews

TripAdvisor Rating  3.8/5  3,114 reviews

Not a four start experience.

TripAdvisor rating 1.0/5

Malika M TripAdvisor review

⭐ 1 Star – Extremely Disappointing: Not a Real 4-Star Hotel We stayed 9 nights at Novotel Athens and paid over €1000 for the stay, expecting the quality and service of a 4-star Accor experience. Instead, we encountered issues closer to a neglected roadside motel: Major Comfort & Cleanliness Failures: Air Conditioning was broken for the entire 9-night stay, forcing us to sleep with the window open every night. The sofa bed mattress was heavily stained (photos attached), and the carpet was dirty and full of stains. The entire hotel had a neglected, old smell. The rooftop pool and bar were closed with no prior notice before our arrival. Basic amenities expected at this price point were missing: The minibar was empty, and there were no slippers, bathrobes, or a dental kit provided. 🚨 Disturbing Safety & Service Failures: Upon my 2 AM arrival, no staff were present at reception. I was unable to check in or provide my passport, meaning I spent three nights unregistered—a serious legal and safety lapse. On a separate night, I was locked out when my key was demagnetized. I waited at the unattended front desk for over an hour. When an employee finally appeared, it was visually evident they had just woken up, making the service failure deliberate. The area surrounding the hotel feels unsafe, with people openly using and selling drugs visible right outside the entrance. The staff's repeated absence significantly compounded these security risks. Poor Staff Response: The reception staff’s English proficiency was limited, and they consistently refused to make any real effort to assist with our comfort requests (e.g., providing an HDMI cable). Verdict: The safety and service failures were unacceptable for any hotel, let alone one charging over €1000 and claiming a 4-star rating. Highly disappointing and absolutely not recommended.

Customer review rating 5.0/5

Vanda F. Couples - Confirmed reviews ALL

Even if I was only a silver member, I got free upgrade for my whole stay and everyone from all departments was really professional.

Customer review rating 3.0/5

Christopher W. Solo - Confirmed reviews ALL

See: https://www.tripadvisor.com/ShowUserReviews-g189400-d206776-r10…-Novotel_Athenes-Athens_Attica.html

Customer review rating 4.5/5

Regina L. P. Friends - Confirmed reviews ALL

Kamer was wel warm

Dear Regina L. P., Thank you for your feedback. We're sorry to hear that the room felt too warm during your stay. We will look into the temperature settings to make sure our guests are more comfortable. We appreciate you letting us know and hope to welcome you back for a better experience. Warm regards, P.SIMINTZIS, Novotel Athens Team

Customer review rating 3.0/5

Kent M. Friends - Confirmed reviews ALL

The receptionist at night when we checked in is quite impolite to say the least. When we got in we had to unpack the sofa bed by ourselves, this should've been prepared by the housekeeping in advance. There's also only 2 towels.

Dear Kent M., Thank you for sharing your feedback. We’re very sorry to hear about your experience during check-in and the issues with the sofa bed and towels. This is not the level of service we aim to provide. We will address the matter with our team to ensure this does not happen again, and we have already reminded housekeeping to prepare sofa beds and amenities properly before guests arrive. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you again and provide a much better experience. Kind regards, P.SIMINTZIS, Novotel Athens Team

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Other web-users rate our hotel

  • 950 reviews 5.7/10 Location
  • 1,278 reviews 6/10 Room
  • 1,205 reviews 8/10 Service
  • 46 reviews 2.9/10 WiFi
  • 676 reviews 7.9/10 Breakfast
  • 536 reviews 5.3/10 Cleanliness
  • 527 reviews 4.2/10 Comfort
  • 366 reviews 5.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.