Novotel Athenes Hotel 4 stars

My Hotel stay and the helpfulness and friendliness of the Hotel and Bar staff was fantastic. My main issue was with the restaurant and staff. I had seen the "Mixed Grill" advertised in the hotel for many weeks and on this stay had some colleagues with me and suggested we try it. I had recommended the hotel to them as well. The image advertising the "Mixed Grill" showed mixed souvlaki, gyros and chicken steak on the plate. This looked great and is what I would expect in Greece. What myself and my colleague were given was a couple of pieces of dry, luke warm meat and a lamb burger type thing. No Souvlaki and no gyros at all. This was terribly disappointing and very embarrassing for me, as I had recommended this to my colleague. I told the waiter and he just responded that "the poster was wrong and I had a mixed grill". He then went and removed the poster from outside the elevator. He was not helpful at all and quite rude. I do not expect this as a Gold member of the Accor club and a regular visitor to the Novotel Athens. They did eventually bring out a small plate of gyros but it was too late. My restaurant experience was ruined In future you should not advertise false representation of your restaurant menu. This is not ok. We will not be eating at your restaurant again and my colleague is unlikely to stay again

The hotel is marketed as a upper scale destination, but it is located in an area that has very little appeal and the premises are a bit old and worn out. We took advantage of a very interesting promotion, but if we had to pay for the full amount we would have been very unhappy. We had dinner at the restaurant and were unsatisfied with the quality and the price. Breakfast was much better. A good point of the hotel is the free underground parking.

Good stay on most fronts - service and room both good. Had a bad experience with either a disturbed or very drunk guest in the bar, who was generally rude an unpleasant. Also, the food was not great.

Friendly, helpful stuff, excellent food, clean, comfy and peaceful rooms

The hotel is located not too far from Athens center and Metro stations. Staff is friendly and helpful. There are some minor drawbacks, e.g. breakfast, but value for money is okay.

Hotel was "as expected", staff very nice and helpful. Room is very dated but clean. However, I was very surprised at how bad the surrounding area was.

The staff is friendly, the room was big enough, comfortable bed. Less comfortable was the sofa bed and not as clean as a 4 stars hotel should be. And I didn’t liked the area also.

The hotel was clean but that was about it. I was given a room with broken and very noisy ventilation system, I had to insist for the receptionist to come check it. She brought me the key to another room, without even a word of apology. The new room was ok, nothing special. I was not acknowledged as an Accor gold member and it seems also the welcome drink voucher is not issued anymore..

More details are in my review on Google Maps

All the staff very nice! And you are the survivors of the world, you have SMOKING rooms! Birth of Democracy...and now, respect for the others! It made my stay there much calmer and happy! No need to hide ....to leave smell in my room for others....and be in peace Thank you!

It was a nice experience

The hotel was perfect, breakfast superb, service fantastic. The location so so, but everybody knows that, one doesnt need to make any comments I suppose......

...simply feel @ home while outside on business! Efharisto!

Very kids-friendly hotel

Everytime I my experience is getting better and better