Novotel Athenes 4 stars

Customer review rating (ALL Rating) 4.1/5 2,056 reviews

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4 Michail Voda Str, 104 39 ATHENS, Greece

Description

Hotel extras

  • Rooftop pool with breathtaking 360° panoramic views of Athens and the Acropolis

  • Just 5 minutes' walk to the metro, with direct access to Athens Airport and Piraeus Port

  • Indoor parking and fully equipped fitness center for your convenience

  • Onsite dining with a variety of Mediterranean and international cuisine

  • Congress hotel featuring 8 ergonomic meeting rooms (10620 sq.m.), hosting up to 1,300 guest

Our accommodation(s)

Hotel location

Novotel Athenes

4 Michail Voda Str
104 39 ATHENS
Greece

GPS:37.989586, 23.724928

Telephone
Fax +30 21 0820 0777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,056 reviews

Customer review rating 0.5/5

Michele Families - Confirmed reviews ALL

Awful experience, below the quality bar of Novotel. The hotel moquette and linen were not very clean, and we found bed bugs in bed after our first night. Due to allergy reactions, we experienced skin rush and my family and I are currently being visited by a dermatologist back home. While the hotel immediately offered a room change, we had to chase the property TWICE to receive a refund. The hotel management was not present during our stay, nor ever replied to our queries, letting everything in the hand of the receptionists. The hotel area was also not safe at night, so we always relied on taxis. I understand that accidents may happen, but it is the first time I experience an unprofessional treatment at an All Accor property. I will never come back to Novotel Athens.

Customer review rating 2.0/5

Sumedh M. Solo - Confirmed reviews ALL

My experience doesn’t represent my overall experience with the hotels under the ACCOR umbrella. Getting there was easy, check-in was smooth, the room and general facilities are all in good order. The staff was courteous except one. I can deal with sub-par infrastructure (which isn’t the case), but a lack of mutual courtesy, I can’t. I noticed a dull, humming noise from the walls in my room when I decided to call it a night. Upon calling the front-desk and explaining the situation, the response I got was: “So?” The apathetic and confrontational conduct of that one staff member ruined the stay. They changed the room and said “what else can I do here? Do you have a personal problem with me?”. They would stare at you without any acknowledgement/reciprocation of you greeting them whilst walking out for a breath of fresh air outside. The general manager was patient, courteous and understanding of the feedback from this experience. He’s the kind of the person who upholds the standards of hospitality. I appreciate him and I hope this matter is looked into. The hotel, staff (all but one) and the services are excellent.

Dear Sumedh M., Thank you for taking the time to share your detailed feedback. We are glad to hear that your overall experience with the hotel, facilities, and most of our staff met your expectations. We sincerely apologize for the behavior you encountered from the one staff member. This is not reflective of the standards we uphold, and we appreciate you bringing it to our attention. We are pleased that our General Manager was able to address the situation with patience and courtesy. Your feedback will be reviewed carefully to ensure that such incidents do not happen again. We truly value your loyalty to the ACCOR family and hope to have the opportunity to welcome you back, providing an experience that fully reflects the high standards you expect and deserve. Kind regards, P.SIMINTZIS, Novotel Athens Team

Customer review rating 5.0/5

Malgorzata L. Families - Confirmed reviews ALL

All good just location is 300m from more common areas so walking at evening last 300m to jotel was a bit scary:)

Dear Malgorzata L., Thank you for your wonderful review. We’re delighted to hear you enjoyed your stay and found everything perfect. We appreciate your feedback regarding the walk back in the evening and will take it into consideration to help improve our guests’ experience. We look forward to welcoming you again soon. Warm regards, P.SIMINTZIS, Novotel Athens Team

Customer review rating 3.0/5

Wisnik P. Business - Confirmed reviews ALL

I was surprised by the following situation: At check‑in, I asked to include breakfasts for 28/02 and 01/03 in my rate, and I paid the full amount for my stay at that time. However, when I arrived for breakfast on 28/02, the waiter informed me that breakfast was not included in my rate and that I would need to pay separately—either by cash or credit card. Because of this, I told him that I would not take breakfast at all. At check‑out on 01/03, when I received the invoice, breakfast charges were listed even though I did not use the breakfast on either day. Therefore, I am requesting a refund for the breakfast charges.

Customer review rating 5.0/5

Barry K. Couples - Confirmed reviews ALL

Easy easy very easy

Dear Barry K., Thank you for your feedback. We are happy you enjoyed the bed and the bathroom. We also appreciate your comments about the pillows and the other areas, and we will keep them in mind. We hope to see you again. Warm regards, P.SIMINTZIS, Novotel Athens Team

Other web-users rate our hotel

  • 1,055 reviews 5.7/10 Location
  • 1,411 reviews 5.9/10 Room
  • 1,282 reviews 8.2/10 Service
  • 58 reviews 2/10 WiFi
  • 735 reviews 8/10 Breakfast
  • 600 reviews 5.1/10 Cleanliness
  • 582 reviews 4.2/10 Comfort
  • 394 reviews 5.7/10 Amenities

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