Novotel Athenes Hotel 4 stars

The hotel is excellent. Rooms are great, lobby and dinning area as well, the staff is very helpful. Location of the hotel is not the best, but the quality makes up for that.

Experience was good.....

Staff at motel were great and very helpful.

Arrived late on Monday and left early on Tuesday but the room was very comfortable and clean and the breakfast was satisfactory.

The hotel has good services. However, the location appeared to be in a rough area of town. I was robbed on my way to the hotel on the metro and when I arrived I saw children stealing items from behind the bar and running away. I also asked for help to obtain cash by first sending a bank transfer to the hotel company but this appeared to be a complex process.

Another great trip, extremely polite and helpful staff. Checking in online was very easy, and we’ve got the key immediately at the arrival. This time I’ve booked with paid late checkout, and it was no disturbance from the housekeeper in the morning. Me and my friend missed the breakfast since we were partying all night before. Still, when I’ve asked for a black coffee at 11.00, in my room, they send me a big one along with some very delicious pastries. They didn’t charge it even though I wanted to pay for it at checkout. Very nice gesture on their part! Thank you for that! Is not always the money, it’s an hospitality business and they are true to that!

My wife and I managed to get to the hotel from the airport via the metro and was pleasantly surprised the process was fairly easy. The hotel is about 350 meters from Athens Central Station but only take this option during day light or early evenings. If your flight arrives late evening or very early morning then best to take a taxi as the hotel location is in an area where a lot of undesirables hangout. We stayed at the hotel for 7 nights and never had a problem but we were not game to walk the streets late in the evenings. Hotel reception was okay, but I need to question why the hotel has all the ACCOR signs and promotions but in actual fact we received no benefit at all (I am a platinum card holder). The room was okay, clean and functional. No issue with the WIFI and great to get a hotel that allows you to open the window to cool down the room as the air conditioning was set on heating mode and pre-set at 25C (like most hotels in cooler climate areas). We did receive a nice welcome gift waiting for us in our room. On our first night we decided to have dinner at the hotel restaurant, again I need to question why I have an ACCOR card as the waiter looked at our card as we sat at our table, got the restaurant manager (or maybe the evening manager) and we were told ours was does not work here. So no discount and no points for the meal even though ACCOR advertise the contrary. Cleaning staff were very good, every time we got back to our room after touring around Athens the room was fresh and so clean. Very friendly and quickly asked what would be a suitable time to clean our room when they saw us leaving our room. Breakfast, the quality of the food did fluctuate on a daily bases but in general was okay, even though 8:30am was generally busy we found this was the best time to have breakfast to avoid some of the food from the day before but we certainly did not go away hungry. In terms of hotel location for getting out to tour around, for us we were happy but I can see the main stream tourist properly thinking it is a little far away from the main tourist areas especially if you have a young child / children. There some very good local restaurants near the hotel that serve up good quality Greek food and there is a large supermarket that you need to pass when going to or from the Metro Athens Station. Check out went smoothly and completed within a few minutes.

Comfortable, good, nice staff

Very good, all staff extremely helpful and polite, very good breakfast, something for everyone. my only small thing is that the rooms are now starting to look a little rundown, they are very clean, but maybe need repainting

Nice hotel and staff. Very quiet in January so understand why the pool was closed but weather was good enough to use. Breakfast a good selection but the same choice everyday - a bit of variety would be better. The hotel is @2 miles from the main sites and 0.5 mile from a metro station. Personally I’d rather be closer to the sites on a long weekend A. to explore the brilliant history Athens encompasses.

I had a lovely stay at the Novotel and in Athens. I was very disappointed to leave paper cups in the room - should be ceramic. I didn’t realise that 6 January was a public holiday and that shops would be closed. It would be good if the hotel would advertise this to guests.

We had a great stay in Athens but we didn't realise how rough the area was. We were there with young children and had to pass people doing drugs literally metres away all the time. Novotels are usually in a better location. The rooms are very small, which would be fine except for the lack of storage space - no shelves, which is hard for a week long stay and two adults with two children. The staff were great, friendly and helpful. The rooms were very clean and made up very well every day. There was an excellent selection of food at breakfast - although it was disappointing the dinner menu and quality was not the same. We only had dinner at the hotel once because the selection of food was poor and it did not taste good at all. It was also very over-priced.

bad location of the hotel not nice breakfast ( all industrial food not qualitative ) nice hotel staff

We love the ambiance of the hotel and the room that was given to us. Although the food in the breakfast is very limited and have a very few choices the service crews gave an excellent service. The location of the hotel is a walking distance away to Archeological Museum. It is quite unfortunate that the cellphone of our chauffer going to the airport on our departure date was stolen inside his car when he is loading our carriages in front of the hotel. This thief really had a strong guts to open the door of the car to take the cellphone away in a broad daylight while our chauffer is busy assissting us

I travel often and mostly take hotel accommodation at NOVOTEL because I am used to such a service. There is a small space for wardrobe here, especially when traveling with my wife. Breakfast could be a little richer ( no wienerwurst with mustard or horseradish). The surroundings of the hotel are not very beautiful.