Novotel Mechelen Centrum 4 stars

Customer review rating (ALL Rating) 4.4/5 1,079 reviews

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Novotel Mechelen Centrum - Image 1
Novotel Mechelen Centrum - Image 2
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Van Beethovenstraat 1, To reach hotel by car, use:, Hoogstraat, 2800 MECHELEN, Belgium

Description

Hotel extras

  • Located in the center of Mechelen

  • Fully-equipped fitness centre, hammam

  • Stylish, welcoming restaurant, bistro dining

  • 5 versatile spaces for meetings and events

  • Free WIFI

Our accommodation(s)

Hotel location

Novotel Mechelen Centrum

Van Beethovenstraat 1, To reach hotel by car, use:, Hoogstraat
2800 MECHELEN
Belgium

GPS:51.025841, 4.476343

Telephone
Fax +32 15 40 49 51

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

Gourmet Bar is the heart of our hotel. A place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Mechelen itself.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,079 reviews

Customer review rating 2.0/5

Fiona W. Friends - Confirmed reviews ALL

We had booked into a two bed room as we were two adults. When we arrived, the sofa bed was not made up. There were not enough towels. We asked at reception and they told us we would need to make up the bed ourselves and dropped the bed linen to the room. The reception staff were somewhat unhelpful. On check out, the receptionist was unhelpful when I asked for a full receipt. Insisting I had been given one on arrival. I hadn't.

Customer review rating 3.5/5

Xavier M. Business - Confirmed reviews ALL

As a gold member and all the nights I am spending lately in Accor hotel I was expecting to have at least the same good standard I got in other Mercure, Sofitel and Novotel hotel. I was last week in a sofitel in Shanghai and got as a gold member a room upgrade two free drinks and a late departure offer. At Mechelen Novotel, no upgrade, No free drink and the TV was not working in my room. The room was confortable and clean this why I rated 7 and not 2

Dear Xavier Thank you for your valuable feedback. We are sad to learn aspects of your stay fell short of your expectations and we regret any inconvenience caused by the technical issue in your room. Onward, about the water, note we possess a water distributor - from which water can be taken all along your stay, on our Mezzanine. Perhaps this wasn’t pointed out, therefor our apologies. Best regards, The Novotel Mechelen Team

Customer review rating 2.5/5

R. J. Business - Confirmed reviews ALL

The hotel was ideally located and it was clean and tidy, however there were some 'odd' things that didn't make my stay as enjoyable. I arrived on a Sunday and was told the bar was closed and so I couldn't get my welcome drink until the following evening. The next evening I was told the bar was closed because of a system upgrade.

Dear guest We value your input and the points you’ve raised! We are pleased that you found our central location ideal and appreciated the cleanliness during your stay. Still, we regret your experience fell short in some areas. We are sad to learn of the challenges you faced with the bar availability upon arrival and the subsequent evening. We are addressing your feedback to ensure a better approach moving forward. Best regards, The Novotel Mechelen Team

Customer review rating 2.0/5

Maurice V. E. Business - Confirmed reviews ALL

Old fashioned furniture, no hooks in the bathroom, nothing to properly hang your used towel out, no socket in the bathroom to charge. The WiFi wasn’t working the first day, took me multiple phone calls to actually reach the reception to order room service. Half of the menu was not available.

Dear Maurice Thank you for your honest feedback! We sincerely regret your experience fell short in several areas. Your comments about the amenities and service during your stay have been noted. While we aim to provide a comfortable environment for all our guests, we understand that certain aspects did not meet your expectations. Best wishes, The Novotel Mechelen Team

Customer review rating 4.0/5

Helen D. Business - Confirmed reviews ALL

i have stayed regularly at the Novotel Mechelen Centrum since it opened and appreciate its reliably good standards and welcome. It is beginning to look slightly tired so would welcome a slight refresh.

Dear Helen We thank you for taking the time to review your time at our hotel. We appreciate your loyalty since our opening and are sorry some aspects felt outdated. Your feedback helps us improve guest comfort. We look forward to welcoming you again in the future. Best regards, The Novotel Mechelen Team

Other web-users rate our hotel

  • 706 reviews 8.9/10 Location
  • 881 reviews 7.1/10 Room
  • 578 reviews 7.8/10 Service
  • 9 reviews 5.3/10 WiFi
  • 549 reviews 7.7/10 Breakfast
  • 348 reviews 7/10 Cleanliness
  • 106 reviews 5.6/10 Food

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