Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 3,294 reviews

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6 Waterloo Place, SW1Y 4AN LONDON, United Kingdom

Description

Hotel extras

  • Unparalleled location within walking distance to London's best attractions

  • Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre

  • Exclusive Spa to rejuvenate the body and mind

  • Traditional English afternoon tea with a French twist

  • Grade II listed building with original features

Our accommodation(s)

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Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

GPS:51.50732, -0.132397

Telephone
Fax +44 20 7747 2210

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,294 reviews

TripAdvisor Rating  5.0/5  508 reviews

Certificate of excellence 2024

Not cheap but excellent quality

TripAdvisor rating 5.0/5

jonathanf177 Couples - TripAdvisor review

We visited just for one night. Service was very good. Our room was modern and seemed to have been recently renovated. It was very smart and attractive although our heating did not seem to be quite right as room was very hot and we could not turn it down. Tea lounge was attractive, even if the tea and scones was expensive. Breakfast was excellent - a good selection of cold items. We both also had the full English - both the sausage and black pudding were outstanding. Good coffee too. We will certainly stay there again.

Mon nouvel hôtel préféré

TripAdvisor rating 5.0/5

Canucklehead TripAdvisor review

Outstanding service, perfect location, beautiful room. I can't say enough, but what really made my stay was the staff - from the doorman, to reception, concierge, service staff, literally everyone was so friendly and charming. Location is perfect - everything that I was after was in walking distance, and of course the Piccadilly tube station is just up the street. I booked a premium luxury with a view, but it wasn't the view of Waterloo Place that made it special, it was the ceilings in my room that had to be 16 feet high, and the fabulous bathtub. Sadly I only had one night, but it felt like more. Dinner at the Bistro was fantastic, and the rabbit was out of this world - I wish I could have finished it all! Had a hiccup at breakfast the next day with my order, but it was immediately rectified, so no issues there - again, all down to the excellent staff. Would not hesitate to recommend, and cannot wait to return.

Customer review rating 5.0/5

Arben H. Couples - Confirmed reviews ALL

Was a warmed welcome.

Dear Mr H., We very much appreciate your feedback regarding your stay at Sofitel London St James and we are thrilled that you received such a warm welcome. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

They got 50% right

Customer review rating 3.0/5

Ghia Families - Confirmed reviews ALL

We have been using in the Sofitel St James since 2010 as our home away from home in London, staying as a family or alone almost every year, at least once a year until 2019. We were always drawn to the exceptional and dedicated customer service, from the reservations to the concierge to the room service and breakfast offerings. Of course, the location is unbeatable, a beautiful quiet square (Waterloo Place) in a bustling and central part of town, with steps on the left leading to St.James park, and Piccadilly square a few minutes walk on the right. Throughout the years, we stayed in single rooms and large suites, and enjoyed the spacious well equipped rooms down to the Japanese bidet-toilets and Hermes products. I always looked forward to the small Eau d’Orange Verte Hermes perfume bottle that was gifted to me every time we stayed in a suite. I also always enjoyed the high tea service at the beautiful Rose Lounge. I went back with my daughter in October 2024 and found that a lot had changed, to the (much) worse. First, gone are Hermes products, and with them the kind attention of the hotel staff, who seemed uninterested and sometimes even rude. I asked the breakfast host if I could take a look at the breakfast buffet which looked different and re-designed since I’d last been there, she literally looked me up and down before reluctantly agreeing while keeping a close look, as if fearing I was going to steal a piece of bacon (!?). One evening while we were coming back from a play, we found that the street had been blocked by a crane. I asked the concierge, who incidentally had no one else at his desk (not like I was adding to his busy load!), what was going on. He answered that the city was putting up the Christmas lights. When I inquired whether they would be on that week, he rolled his eyes and said that he did not have the city’s schedule. The last night we were there I called the concierge desk to reserve a car to the airport, and was asked whether I wanted a wake up call, to which I agreed. I passed by the concierge desk later that day to re-confirm both the car and the wake up call. The wake-up time came and went the next morning but there was no wake up call. The car was there on time, though, so they got 50% achieved. Pretty much how the whole experience went, at 50% of expectations met. And for me, this visit, their one redeeming service was the still exceptional high tea at the Rose Lounge.

Dear Mrs A., Thank you for taking the time to review your recent stay. We deeply regret to that your overall experience on this occasion did not meet your expectations. We are sorry you are disappointed with the change from Hermes bathroom amenities; we aim to maintain the highest quality while also moving towards more sustainable practices with our acclaimed Diptyque products and we are sorry these are not to your satisfaction. We normally pride ourselves on attentive, prompt and efficient service across the board and we are truly disheartened that we fell short on this occasion. Please accept our sincere apologies for the inconvenience caused and rest assured this is being followed up with the team. Please do not hesitate to contact me directly if you have the time for a verbal exchange share any additional feedback. Thank you for your loyalty over the years and we hope to have the opportunity to welcome you back again in the future Sincere apologies and kindest regards Sally-Ann Jenkinson, Director of Guest Experience

Lovely, comfortable, great location

Customer review rating 5.0/5

E M. H. Couples - Confirmed reviews ALL

The Sofitel St. James is our favorite London hotel and it's just about perfect--great location for museums, shopping, opera, restaurants, and running in St. James's Park, part of our routine. Lobby and bar are inviting, friendly staff but not obtrustive, and rooms are very nice, cheerful, clean, good shower, wonderful beds, lighting, and amenities. Perfect home when you're in London.

Dear Ms S., We very much appreciate your feedback regarding your recent stay at Sofitel London St James. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

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Other web-users rate our hotel

  • 934 reviews 9.8/10 Location
  • 1,013 reviews 8.7/10 Room
  • 1,726 reviews 9.5/10 Service
  • 8 reviews 6.8/10 WiFi
  • 388 reviews 7.9/10 Comfort
  • 380 reviews 9/10 Breakfast
  • 334 reviews 9.4/10 Vibe
  • 300 reviews 8.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.