Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 3,174 reviews

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Sofitel London St James - Image 1
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6 Waterloo Place, SW1Y 4AN LONDON, United Kingdom

Description

Hotel extras

  • Unparalleled location within walking distance to London's best attractions

  • Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre

  • Exclusive Spa to rejuvenate the body and mind

  • Traditional English afternoon tea with a French twist

  • Grade II listed building with original features

Our accommodation(s)

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Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

GPS:51.50732, -0.132397

Telephone
Fax +44 20 7747 2210

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,174 reviews

TripAdvisor Rating  4.8/5  655 reviews

Certificate of excellence 2025

The Staff, the Hotel, the Restaurants - All Superb!

TripAdvisor rating 5.0/5

Kristen J TripAdvisor review

From the moment we arrived, we were treated with grace, kindness and warmth. The staff made us feel like we were "at home." The concierge was excellent and provided wonderful recommendations. The genuine warmth we felt from the entire staff was just fantastic. Our room was comfortable and quiet. Any need we had - extra towels, etc was attended to immediately. Loved the mulled wine in the lobby! This was our first trip to London, and the location of the Sofitel St. James made it easy to walk almost anywhere. We were spoiled by the hotel and the staff, and we definitely will be back!

Customer review rating 4.5/5

Laura F. Couples - Confirmed reviews ALL

Great 2 week stay. I loved the mulled wine in the evenings - perfect start when exploring the city of London. The rooms are very quiet even street facing. The simple biscuits and chocolates were a nice touch and greatly appreciated.

Bonjour, On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay. We greatly appreciate receiving your feedback and the team were delighted that they were able to play their part to help ensure such a memorable visit over this festive season. In the event that you may have the time, we would love to invite you to share your review with many others on TripAdvisor by clicking on the following link as the team endeavour to break into the Top 30 Hotels in London - http://bit.ly/SofitelTripAdvisor. Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the near future. Kindest regards Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Jan V. L. Business - Confirmed reviews ALL

As usual was it again very nice to stay in Sofitel St James, Staff is nice, rooms clean and a very beautiful Christmas setting.

Bonjour, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime St James’s location and the festive atmosphere throughout the hotel. Your appreciation for our team means a great deal, and we hope to have the pleasure of welcoming you back to Sofitel London St James again soon. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 3.0/5

Hayat C. Friends - Confirmed reviews ALL

not really impressed by the service provided and attention to customers. value for money not the best

Bonjour, Thank you for sharing your valuable feedback. I am sorry to learn that your experience did not meet your expectations. We strive to offer exemplary hospitality to all our guests, especially our loyal ALL members, and I sincerely apologise for any misunderstanding regarding your upgrade request. Unfortunately, on this occasion, all higher-category rooms with street views had been booked in advance, and we were therefore unable to offer any complimentary upgrades, which are always subject to availability. I am also sorry that the online check-in process did not provide the seamless arrival experience you anticipated. We will certainly review this to ensure a smoother and more efficient process going forward. On a positive note, we are pleased to hear that our Concierge team made a good impression and provided attentive service. They will be delighted to receive your kind recognition. We hope to have the opportunity to welcome you back for a much more seamless and enjoyable stay in the future. Regards Sally-Ann Jenkinson Director of Guest Experience

Customer review rating 5.0/5

Robert P. Couples - Confirmed reviews ALL

Great Property

Bonjour, Thank you for your kind words regarding Sofitel London St James. We sincerely appreciate your positive feedback and look forward to welcoming you back for another memorable stay in the future. Regards Sally-Ann Jenkinson Director of Guest Experience

In partnership with TripAdvisor

Other web-users rate our hotel

  • 953 reviews 9.8/10 Location
  • 997 reviews 8.5/10 Room
  • 1,677 reviews 9.6/10 Service
  • 9 reviews 7.1/10 WiFi
  • 369 reviews 9.5/10 Vibe
  • 364 reviews 8.2/10 Comfort
  • 340 reviews 9.3/10 Breakfast
  • 287 reviews 8.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.