Novotel Genève Centre 4 stars

Dear Juan, Thank you for taking the time to share your feedback with us. However, we are sorry that your room was not serviced for two days. We offer a 'Go Green, Skip the Clean' initiative to help conserve water and resources, but it is an optional program and should not have affected your stay without your consent. We will address this issue with our housekeeping team to ensure better communication and coordination in the future. Regarding breakfast, we offer various rate options that include breakfast, as well as an Express Breakfast at the Gourmet Bar for a more affordable choice. We hope you will consider these options during your next visit. We hope to welcome you back for an improved experience. Kind regards, Nicolas Goureau General Manager

Dear Paul, Thank you for taking the time to share your review. We are delighted to hear that you found our rooms spacious and clean, and that you appreciated our convenient location. Our friendly staff is always happy to provide a warm welcome to our guests, and we are glad that you experienced this during your stay. We have duly noted your feedback regarding the coffee capsules, however, we would like to note that 4 Nespresso pods represent a welcome gift. If you require additional coffee pods, these are charged at 10 CHF for 4 pods. In executive rooms, Nespresso pods are replenished daily at no extra charge. We hope to have the pleasure of welcoming you back to our hotel in the near future. Kind regards, Nicolas Goureau General Manager

Dear Sandra, Thank you for taking the time to let us know your opinion of your recent stay. We are delighted to hear that you found our location convenient and quiet, and that our staff was helpful during your stay. Our team always strives to provide the best service to our guests, and we appreciate your kind words. We also take pride in our commitment to sustainability, and we are glad that you noticed our efforts to replace single-use plastic items with more ecological alternatives. We will continue to work on improving our initiatives in this area. It would be a pleasure to welcome you back. Best wishes, Nicolas Goureau General Manager

Dear Linda, Thank you for your review. We are delighted you found our location ideal for your needs and appreciated the high standards we strive to uphold. It's so great to know that you appreciated our competitive rates and comfortable rooms. Rest assured that we have taken on board your comments; we try to take care of the environment in as many ways as possible and always welcome our guests' suggestions. It would be a pleasure to welcome you again. Best regards, Nicolas Goureau General Manager

Dear Shishir P., Thank you for this kind feedback concerning your recent visit. The satisfaction of our guests during their stay among us is very gratifying for our team. We would be delighted to welcome you back on another occasion. Kind regards, Nicolas Goureau General Manager