Novotel London Tower Bridge 4 stars

Customer review rating (ALL Rating) 4.6/5 1,997 reviews

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10 Pepys Street, EC3N 2NR LONDON, United Kingdom

Description

Hotel extras

  • Experience the captivating ambiance of our location, as seen in Disney's 'Secret Invasion'!

  • Close to central London transport links

  • Contemporary onsite bar and restaurant

  • Wellness facilities including a fully-equipped gym, steam room and sauna

  • 6 flexible meeting and events rooms and a dedicated team to help

Our accommodation(s)

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Hotel location

Novotel London Tower Bridge

10 Pepys Street
EC3N 2NR LONDON
United Kingdom

GPS:51.510794, -0.077606

Telephone
Fax +44 20 7265 6060

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, Drink and unwind morning, noon and night at the Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,997 reviews

TripAdvisor Rating  4.2/5  3,889 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Stan H. Families - Confirmed reviews ALL

Lovely hotel located near to the Tower with local traditional pubs nearby

Thank you for sharing your positive experience at our hotel. We are delighted to hear that you enjoyed our convenient location and found our facilities to your liking. We look forward to welcoming you back for another lovely stay in the future. Best regards, Novotel London Tower Bridge

Customer review rating 4.5/5

Richard B. Business - Confirmed reviews ALL

its was calm and sound environment.

Dear Richard B., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the calm and sound environment at our hotel. Your satisfaction is important to us, and we look forward to welcoming you again. Goodbye, Novotel London Tower Bridge

Customer review rating 3.5/5

Bruce M. Couples - Confirmed reviews ALL

The hotel is well located and easy to access and this was my third time staying at this location. The rooms are quite basic but clean. The front desk staff are amazing. Very helpful and friendly. For some reason the cleaners did not remove empty drinking glasses from the room, that we brought up from the bar, and they remained there, during the entire stay. They were left on the counter??? The restaurant was a disappointment yet again. I have stayed here three times and each time it is in disarray. I had to leave each time when I was hoping for a meal. The restaurant seems continuously understaffed. No less than EIGHT tables were filled with dirty dishes and there was not place to seat on this latest visit. And that happened two nights in a row. Even getting a drink was a challenge and again we left. I am honestly not sure if I would choose this location again. The Leonardo next door is handy or perhaps the other Novotel would be worth trying. Hopefully you can address these issues.

Dear Bruce M., Thank you for taking the time to share your feedback and for choosing to stay with us for a third time. We truly appreciate your loyalty, and we are pleased to hear that our location, cleanliness, and especially our front desk team left a positive impression. That said, we are very sorry to learn about the issues you experienced during your stay. The oversight regarding the drinking glasses is not reflective of our housekeeping standards, and we will follow up with our team to ensure this does not happen again. We are also disappointed to hear about your repeated challenges with the restaurant. The situation you described is certainly unacceptable, and we sincerely apologize for the inconvenience caused. We are actively addressing staffing and operational concerns to ensure the dining area is properly maintained and that guests are served promptly and comfortably. Your feedback is extremely valuable, and we appreciate you bringing these matters to our attention. We hope you will consider giving us another opportunity to provide you with the experience you expect and deserve. If you do choose to return, please feel free to reach out to us directly—we would be glad to assist with your arrangements. Thank you again for your comments, and we hope to welcome you back in the future. Giada, Guest relations

Customer review rating 4.5/5

Jameel B. Families - Confirmed reviews ALL

The location is perfec 2 minutes to the underground and the area is safe and quiet neat to London Tower Bridge and Thames river cruise for sightseeing. The staff is very friendly and helpful.

Thank you for your kind words regarding our location and the helpfulness of our staff. We are delighted to hear that you enjoyed your stay and found our hotel to be a perfect base for exploring the area. We look forward to welcoming you back in the future. Best regards, Novotel London Tower Bridge

Customer review rating 4.5/5

Veronique D. K. Couples - Confirmed reviews ALL

Clean room friendly staff great breakfast swift check-in as always

Dear Veronique D. K., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the cleanliness of your room, the friendliness of our staff, the breakfast offerings, and the efficiency of our check-in process. Best regards, Giada, Guest relations

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Other web-users rate our hotel

  • 1,619 reviews 9.8/10 Location
  • 1,556 reviews 8/10 Room
  • 1,591 reviews 9.3/10 Service
  • 20 reviews 7.8/10 WiFi
  • 893 reviews 8.7/10 Breakfast
  • 771 reviews 7.9/10 Comfort
  • 640 reviews 8.5/10 Cleanliness
  • 13 reviews 8.8/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.