Novotel London Tower Bridge 4 stars

Customer review rating (ALL Rating) 4.6/5 1,928 reviews

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Description

Hotel extras

  • Experience the captivating ambiance of our location, as seen in Disney's 'Secret Invasion'!

  • Close to central London transport links

  • Contemporary onsite bar and restaurant

  • Wellness facilities including a fully-equipped gym, steam room and sauna

  • 6 flexible meeting and events rooms and a dedicated team to help

Our accommodation(s)

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Hotel location

Novotel London Tower Bridge

10 Pepys Street
EC3N 2NR LONDON
United Kingdom

GPS:51.510794, -0.077606

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, Drink and unwind morning, noon and night at the Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,928 reviews

Customer review rating 5.0/5

Sudip S. Families - Confirmed reviews ALL

We had a fantastic experience here, and the staff truly made our stay special. Ava, who handled our check-in, was wonderful and welcomed us so warmly. Later that night, Doren (from the night staff, trying to remember his name) went above and beyond to help us track down a fan, which we incredibly appreciated. Exceptional service all around—highly recommend this hotel!

Dear Sudip S., Thank you for your kind words regarding your recent stay at Novotel London Tower Bridge. We are thrilled to hear that our staff, particularly Ava and Doren, contributed positively to your experience. It is always our aim to provide exceptional service to our guests, and your feedback reinforces our team's commitment to hospitality. We appreciate your recommendation and hope to welcome you back in the future. Best regards, Novotel London Tower Bridge

Customer review rating 4.5/5

Catherine P. Business - Confirmed reviews ALL

Cosy bar, great location, friendly welcome, conviennent bottle to refill when th water available in the room…

Chère Catherine P., Nous vous remercions pour vos commentaires positifs concernant notre emplacement central et l'accueil chaleureux de notre équipe. Nous sommes ravis que vous ayez apprécié notre bar cosy. Votre remarque sur la bouteille d'eau sera prise en compte pour améliorer notre service. Cordialement, Novotel London Tower Bridge

Customer review rating 3.5/5

Laura A. Families - Confirmed reviews ALL

Did not like how I felt pressured to scan the QR code and lave a review in order to get my bags from storage. Was a nice, clean quiet hotel. liked the location but realized my family needs a seperate bathroom, not open into the room.

Dear Laura A., Thank you for your feedback. We regret any discomfort you experienced regarding the luggage retrieval process. The requests for online reviews are totally voluntarily and so we do apologize if the approached received, made you feel pressured as this is not the type of service we would like to provide. Your comments about the room layout have been noted, and we appreciate your insights on our hotel's cleanliness and location. Definitely, your overall feedback will be taking into account as we continue to improve our services. We hope to see you and your family back in the future. Kindest Regards Guest Ambassador Marlene de Oliveira

Customer review rating 4.5/5

Huong T. Solo - Confirmed reviews ALL

The staffs are exceptional, so friendly and helpful. The room was cleaned and sheets replaced promptly as requested. Thank you for an enjoyable, comfortable stay.

Dear Huong T., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff to be exceptional and that your room met your expectations for comfort and cleanliness. We hope to see you back again! Best regards, Novotel London Tower Bridge

Customer review rating 4.5/5

Vivien S. Couples - Confirmed reviews ALL

Easy reach to both the bus services, Fenchurch Street, tour buses and Tower Hill underground. Quiet and confortable hotel. We liked the bar and restaurant too. Great staff .

Thank you for your kind words regarding our location, comfort, and the quality of our staff. It is gratifying to know that you enjoyed your time at our bar and restaurant. We appreciate your feedback and hope to welcome you back soon. Best regards, Novotel London Tower Bridge

Other web-users rate our hotel

  • 1,729 reviews 9.8/10 Location
  • 1,602 reviews 7.8/10 Room
  • 1,774 reviews 9.2/10 Service
  • 18 reviews 5.8/10 WiFi
  • 936 reviews 8.8/10 Breakfast
  • 809 reviews 7.3/10 Comfort
  • 682 reviews 8.4/10 Cleanliness

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