Novotel Auckland Ellerslie 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,792 reviews

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Description

Hotel extras

  • On-site parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

Our accommodation(s)

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Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
New Zealand

GPS:-36.888758, 174.798748

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,792 reviews

Customer review rating 4.5/5

Preeyapon B. Couples - Confirmed reviews ALL

A good comfortable hotel, well located with a friendly team. We stay here from time to time as it’s easy and convenient.

Customer review rating 4.0/5

Arvin P. Couples - Confirmed reviews ALL

The overall experience was amazing! The staff were very accommodating, and the hotel was very cozy. Just a few things to improve: the elevator was a bit scary as it was making creaking sound, the breakfast buffet had a small selection during our stay and the coffee was a bit cold straight out of the machine.

Customer review rating 2.0/5

Steve G. Business - Confirmed reviews ALL

In A Word, Underwhelming. No loyalty status recognition at reception, when checking in (I'm have Platinum ALL status - I don't expect trumpets to sound but a simple "thank you for your loyalty" would be nice". A poorly photocopied loyalty recognition welcome note in the room (mass photocopied, no care or thought put into it). No room service available - the QR code accessed room service menu message said "room service closed". Phoned room service three times - no reply. Went to the restaurant and the buffet was dreadful - a lot of food and variety of food, but nothing interesting or appealing about the dishes (quality of dishes poor - felt it would have had better at a budget venue / Valentines). The alternative a-la-carte menu was vert limited and also not appealing. I have always felt that the service at Novotel Ellerslie is excellent. It more than makes up for the rather dated decor of the accommodation. No so this time. Not of the standard I would expect of a Novotel Brand and left feeling that I get far better service, decor, amenities and value for money staying at Sebel Manukau.

Customer review rating 4.5/5

Margaret H. Business - Confirmed reviews ALL

I always stay here as it is a great location for getting around the city

Customer review rating 4.5/5

Elinor B. Business - Confirmed reviews ALL

Perfect for what we needed. Comfortable room carpets lift looking little tired. Lovely staff especially in the bar. Wine glass pricing rather out of step $22 for a glass of Church Road Chardonnay (gulp!)….

Other web-users rate our hotel

  • 520 reviews 7.5/10 Location
  • 839 reviews 7.4/10 Room
  • 1,002 reviews 8.8/10 Service
  • 17 reviews 3.2/10 WiFi
  • 441 reviews 5.7/10 Food
  • 295 reviews 7.9/10 Cleanliness
  • 246 reviews 7.6/10 Breakfast
  • 168 reviews 5.7/10 Value

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