Novotel Auckland Ellerslie 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,812 reviews

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Description

Hotel extras

  • On-site parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

Our accommodation(s)

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Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
New Zealand

GPS:-36.888758, 174.798748

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,812 reviews

Customer review rating 5.0/5

Aroha P. Families - Confirmed reviews ALL

We stay here 3/4 times a year whilst travelling for sports. It’s always cozy, clean, comfortable and has a great service all around. The breakfast buffet is the kids favourite.

Customer review rating 2.5/5

M. Y. M. E. Families - Confirmed reviews ALL

Rooms are out dated , not enough sunlight . Rooms need cleaning

Customer review rating 2.5/5

Sarah G. Families - Confirmed reviews ALL

The rooms are very dated. We had dinner in the restaurant and it was very disappointing. The club sandwich bacon was extremely hard and enedable. The kids spaghetti bolognaise had a slimy thick texture so my son didn't eat it. We didn't enjoy the meal at all.

Dear Sarah, Thank you for taking the time to share your feedback with us. We are very sorry to hear that your stay did not meet expectations, particularly regarding the condition of the rooms and your dining experience in our restaurant. We understand how disappointing it must have been to receive meals that were not enjoyable, especially when dining with children. The quality of the club sandwich and the texture of the spaghetti bolognese you described are certainly not reflective of the standards we aim to deliver, and we apologise sincerely for this experience. Your comments have been shared with both our housekeeping and maintenance teams regarding the dated condition of the rooms, as well as with our kitchen team to review food preparation and quality control procedures to ensure improvements are made. We appreciate you bringing these matters to our attention, as they are important for us to address. We hope we may have the opportunity in the future to provide a far better experience. Sincerely, Varna Musalini Front Office Manager

Customer review rating 4.0/5

Sandra F. Couples - Confirmed reviews ALL

service and food very enjoyable and welcoming

Customer review rating 3.5/5

Dave M. Solo - Confirmed reviews ALL

Great staff and comfortable accomodation. The breakfast choice was enormous but let down by the hot food being only just warm. Dang

Dear Dave, Thank you for taking the time to share your feedback. We’re delighted to hear that you found our staff great and the accommodation comfortable, and that you enjoyed the wide selection available at breakfast. However, we’re sorry to hear that the hot food was only just warm. This is not the standard we aim to deliver, and we understand how this can detract from an otherwise enjoyable breakfast experience. Your comments have been shared with our kitchen team to review food temperature control and ensure improvements are made. Thank you again for your feedback. We appreciate you highlighting both the positives and areas for improvement, and we hope to welcome you back for a more consistent experience in the future. Sincerely, Varna Musalini Front Office Manager

Other web-users rate our hotel

  • 517 reviews 7.6/10 Location
  • 827 reviews 7.3/10 Room
  • 1,005 reviews 8.6/10 Service
  • 17 reviews 2.9/10 WiFi
  • 428 reviews 5.5/10 Food
  • 296 reviews 7.9/10 Cleanliness
  • 243 reviews 7.6/10 Breakfast
  • 160 reviews 6.2/10 Value

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