Novotel Auckland Ellerslie 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,805 reviews

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Description

Hotel extras

  • On-site parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

Our accommodation(s)

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Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
New Zealand

GPS:-36.888758, 174.798748

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,805 reviews

Customer review rating 5.0/5

Darryl A. Solo - Confirmed reviews ALL

Was able to get into my room before the check-in time this allowed me to change and be at the races for R2, much appreciated 🙏 Food and facilities were good, the room a little dated but ok

Customer review rating 2.0/5

Julia B. Business - Confirmed reviews ALL

I am an Accor gold member. I was allocated a room on a lower floor with a view of the carpark and an air conditioning unit that rattled all night. The room was devoid of an extra blanket, robe and slippers- items that I would usually expect.

Customer review rating 5.0/5

Li Y. T. Families - Confirmed reviews ALL

It was a nice option to stay as opposed to staying at the airport. When I went out, I was serviced by the nice electric station across the street

Customer review rating 1.5/5

Leigh W. Friends - Confirmed reviews ALL

I stay at the Novotel Ellerslie on the majority of my trips back to NZ. This experience was poor. The safe was broken had to ask on three occasions prior to that been rectified, TV wasn't going gave up asking about fixing that. The meal service, well that was another level. Took an hour to get the meals out in the restaurant after asking a few times, the desert was 25 minutes for a sticky date pudding which only consisted of a heated-up muffin and some ice cream. On the Saturday morning ordered bacon and eggs on toast at the bar, 45 minutes later still hadn't arrived, gave up on that. I will come back and stay there but honestly that was the worst service I have ever experienced. Keep this feedback private just wanted to let you know as if it were my business I'd want to know.

Customer review rating 3.0/5

Charlotte F. Families - Confirmed reviews ALL

We spent three nights at the Novotel Ellerslie. The bar staff were the nightlight - very friendly and good to have yarn with. The room was also clean, and we can’t fault that. However, it’s very tired and in need of a makeover. The room decor is old and the bathrooms are very average at best. We also weren’t too happy to be charged for parking even if we didn’t get a park - unless we spoke to the desk. There has got to be a better arrangement than first in first served. It should be strictly one vehicle per booking and by ticket only. Preference should be given to Gold Accor members or higher. Lastly, the restaurant wasn’t very good. I had the breakfast included in our nightly fee, and while there was a good range of hot options, the cereal was stale and fruit options bare. A tour group had completely cleaned out breakfast on Sunday morning, but you should’ve expected there would be demand by the number of people staying. I really wished I hadn’t paid extra. We also went to the restaurant at dinner time twice, and one of the meals was cold and had to be returned, and the bread was burnt. We will pick another hotel in the Accor group next time we are in Auckland.

Other web-users rate our hotel

  • 513 reviews 7.5/10 Location
  • 824 reviews 7.3/10 Room
  • 1,002 reviews 8.6/10 Service
  • 16 reviews 3.3/10 WiFi
  • 430 reviews 5.6/10 Food
  • 293 reviews 7.8/10 Cleanliness
  • 242 reviews 7.5/10 Breakfast
  • 161 reviews 6.1/10 Value

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