Novotel Auckland Ellerslie 4.5 stars

Customer review rating (ALL Rating) 4.2/5 2,106 reviews

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Description

Hotel extras

  • ALLSafe certified

  • On-site parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

Our accommodation(s)

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Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
New Zealand

GPS:-36.888758, 174.798748

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,106 reviews

TripAdvisor Rating  4.0/5  1,182 reviews

Top Service

Customer review rating 4.5/5

Jacqui Business - Confirmed reviews ALL

Hi There. I have a temporary back injury. The hotel concierge (I wish I had his name), young guy with curly hair was fantastic in assisting me. I was too sore to stand in the long queue for check in. He took me to the bar, and made sure I was comfortable. Ordered a drink for me. Came back to get me when the queue had gone. Helped me to my room with my bag. Came back to replace the battery in my door, that was flashing red. Couldn't have asked for more, he was fabulous. There was a mix up with my booking at our end and it turned out that I had not been booked in. Possibly not too many rooms left available. One closer to the lift would have been good as I struggled to walk all the way to my room by the end of the day as back so sore. Anyway, a closure one may not have been available. I do wonder if the hotel has a wheelchair on site, to assist people when required? Never think of these things until you hurt yourself of course. Anyway, thank you for a lovely experience and I really hope the positive feedback is passed on to the staff member involved. Thank you again. Regards Jacqui

Convenient

Customer review rating 4.5/5

Raewyn S. Couples - Confirmed reviews ALL

Good stay, breakfast was very good.

excellent location and great service

Customer review rating 5.0/5

Kerry C. Couples - Confirmed reviews ALL

From the time we checked in we received great service from desk, room and restaurant staff. We were very pleased.

Not at usual Novotel standard

Customer review rating 1.5/5

Andrew Business - Confirmed reviews ALL

I travel to Auckland every 3 months. First time staying at Ellerslie on recommendation of a colleague as it is convenient to my office, likely I will not stay again. Room service: Ordered room service, they delivered a Chicken burger when I ordered the beef, which was completely ok as they realized the mix up and called me and apologised just as I had discovered myself after biting into it. The replacement beef burger was horrible. The beef was just thick chunks of overcooked steak as tough as leather that I could not chew through at all, very unpleasant to try and eat and I don't recall it being marked as a steak sandwich, it was virtually inedible. On check out I asked for the bill/invoice and was told to write down my email address, as I started writing I suggested you should already have it on file to which they said yes ok we have it and read it out. Invoice never arrived. I have now emailed to the address that was provided in my booking for the location (h3…) and still have received nothing so cant claim the cost of my trip back which I normally have to do within 24 hours.

Dear Andrew, I do once again humbly apologise for the service provided by team in both Front Office and Restaurant staff. Both my Food and Beverage Manager, Front Office Manager and myself are looking into amending procedure and ensure that we do not have any future reoccurence. I do hope the refund is reflected on your account if not please allow 3-5 business days for this to be reflected. I appreciate you taking the time in sharing your feedback with me about your recent stay. It is our hope to welcome you back in the near future. Sincerely, Sam Sherer General Manager Novotel Auckland Ellerslie 72 - 112 Greenlane East Greenlane.

Very well located for my requirements

Customer review rating 4.5/5

Keith H. Friends - Confirmed reviews ALL

The perfect place to stay and invite friends to share a few drinks and food to celebrate a grandson and several friends Graduation

Dear Keith, Thank you for your kind review and high recommendation! I am so glad we were able to warmly welcome you to the hotel. It sounds like our suites and location were perfectly suited to your trip. Congratulation to your Grandson in graduating. I look forward to welcoming you back in the future! Kindest regards, Sam Sherer General Manager Novotel Auckland Ellerslie 72 - 112 Greenlane East Greenlane.

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Other web-users rate our hotel

  • 544 reviews 7.1/10 Location
  • 1,034 reviews 7.3/10 Room
  • 1,103 reviews 8.2/10 Service
  • 25 reviews 3.1/10 WiFi
  • 469 reviews 6/10 Food
  • 422 reviews 8/10 Comfort
  • 396 reviews 7.5/10 Cleanliness
  • 275 reviews 7.5/10 Breakfast

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