Pullman Melbourne City Centre 5 stars

Customer review rating (ALL Rating) 4.4/5 2,918 reviews

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Description

Hotel extras

  • The perfect destination for work and pleasure, in the heart of Melbourne city.

  • With the city's best food and fashion on our doorstep, exploring Melbourne's many delights.

  • Home to Melbourne CBD's highest rooftop bar, Blossom.

  • Elevate Club Lounge & Room 1954 on Level 15, offer guests & private events breathtaking views.

  • Fully equipped, state-of-the-art-gym

Our accommodation(s)

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Hotel location

Pullman Melbourne City Centre

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812876, 144.96526

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,918 reviews

TripAdvisor Rating  4.0/5  196 reviews

Certificate of excellence 2023

Good stay

Customer review rating 4.0/5

Pambrian Couples - Confirmed reviews ALL

Overall the front of office staff were very good. Ariel was most welcoming, cheerful and helpful. During an issue with the Valet service DK went out of his way to be extremely helpful and was a most a great ambassador for the Pullman. Annaleise was on recption was a real ray of sunshine; extremely welcoming and helpful - a another great ambassador for the Pullman. Breakfast was also made a pleasure by Vivieene. Unfortunately a negative experience in Blossoms (comments have already been made to Natalia) did detract from the overall service levels expected of a 5 star hotel.

Dear Pambrian, Thank you for your detailed feedback. We're delighted to hear that Ariel, DK, Annaleise, and Viviene provided you with exceptional service during your stay. We sincerely apologize for any negative experience you encountered at Blossoms and appreciate your comments, which will be shared with our management team for improvement. We hope to welcome you back for another enjoyable experience in the future. Sincerely, Alex Mihardja Executive Assistant

Fair can be better

Customer review rating 2.0/5

Irene L. Families - Confirmed reviews ALL

Being a 5star hotel - poor service rendered can do better with the right SOP

Dear Irene L., We apologize for the inconvenience you experienced during your stay. Rest assured, we'll address the issues with our staff and ensure proper procedures are followed. Your loyalty status should have been recognized, and we'll work on improving our processes. Thank you for bringing this to our attention, and we hope to welcome you back in the future. Regards, Alex Mihardja Executive Assistant

just soso

Customer review rating 3.5/5

Handsome Families - Confirmed reviews ALL

car park is veli far and chargeable. y also can not find the price list for mini bar term.

Dear Handsome, Thank you for your feedback. We apologize for any inconvenience regarding the car park location. The minibar price list is available on the QR code in your room, along with other hotel facility instructions. We regret if this wasn't communicated upon arrival. We appreciate your input and hope for the chance to improve your experience in the future. Regards, Alex Mihardja Executive Assistant

Good stay

Customer review rating 4.0/5

Patricia Friends - Confirmed reviews ALL

Room good Club acccess great location excellent downfall is that the special occasion was not acknowledged

Dear Patricia, Thank you for your feedback. We're glad you enjoyed your stay and found the room and Club access to your satisfaction. We apologize for not acknowledging your friend's special occasion. We appreciate your input and hope to improve on this aspect in the future. Sincerely, Alex Mihardja Executive Assistant

Well located.

Customer review rating 2.0/5

Karen Friends - Confirmed reviews ALL

The location was great. Went we checked in and went to our room our safe and air conditioning wasn’t working. It was difficult to get in touch with reception. I ended up having to go up and down the elevator to get some service. I ended up dealing with Natalia at guest services, who was lovely. She had the safe fixed and air conditioner fixed to a little satisfactory condition. It took a long time for our room to cool down. It wasn’t a pleasant experience. We were give. A bottle of sparkling wine and some water to compensate and our valet parking waived. Which was lovely and appreciated. We did book a luxury escape and was meant to get a bottle of sparking in each room which we didn’t receive. Which was very dissapointing. I didn’t realize till I read my email when I returned home. That should have been in our room upon check in 😟 I have stayed at the Pullman on the park previously and had a much better experience. The breakfast is much better there also. Our room wasn’t made up till very late in the afternoon after having to request it be done. Overall I’m not sure if I would stay there again. I stay in the city a lot. Do this is disappointing.

Dear Karen, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We're glad Natalia was able to assist you with the issues you encountered, and we appreciate your understanding. We'll certainly look into the discrepancies with your booking and ensure it's addressed for future stays. We hope to have the opportunity to welcome you back and provide you with a better experience next time. Sincerely, Alex Mihardja Executive Assistant

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Other web-users rate our hotel

  • 1,307 reviews 9.4/10 Location
  • 1,618 reviews 7.9/10 Room
  • 1,627 reviews 7.5/10 Service
  • 26 reviews 5.1/10 WiFi
  • 515 reviews 7.3/10 Amenities
  • 513 reviews 8.5/10 Vibe
  • 496 reviews 7.8/10 Cleanliness
  • 370 reviews 7.3/10 Breakfast

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