Mercure Johannesburg Bedfordview Hotel 3 stars

The staff were most helpful. It's well located close yo the mall.

Rooms were clean and comfortable. Only downside was a broken soap holder in the bathroom and noisy guests in a nearby who partied all night until daybreak.

Rude staff at the entarence gate 5 min into my stay, I discovered my linen in room 302 was filthy, not dust particles... but multiple oily and brown spots the size of my palm. Thus indicating that the linen was not removed from who ever stayed there before me. AND THIS IN THE MIDDLE OF THE COVID 19 PANDEMIC. The rooms is not in the same condition as what you advertised on the internet. I asked for my refund to find other accommodation, and my refund was issued. But only after everything is done your "manager" indicated that it will take between 3 -5 word days to get the refund. HOW THE HELL AM I SUPPOSED TO MAKE ANOTHER BOOKING IF I DONT HAVE MY MONEY. I AM GOING TO SPREAD THE PHOTOS I TOOK ON SOCIAL MEDIA

Very efficient and friendly check in. Spacious apartment, good location. Somewhat noisy guests this time

Very convenient location close to the shopping mall. The apartment is nice and big can accommodate family or couples. Renovations are required though, carpets and blinds.

Was not what we expected Our room bathroom was not good the shower leaked water it had a bad odor the aircon gabe us problems

Absolutely nothing to complain about.

The Staff were all friendly, from check in, to the bar, to Housekeeping and the Security Staff.

Nice breakfast. Cleniness in the bathroom. The only challenge was with flies in the dining room.

Service this time was impeccable. The Wifi in room 404 wasn't working. The sofa needs upholstering. Once seated it is difficult to get out again.....Balcony furniture should be replaced. It doesn't cost much..... Otherwise a fine and spacious apartment and very well located.

Friendly staff. Polite. Helpful. Nice facilities and room. Clean. Excellent food.

It was good to stay at your Hotel and everything from my check in to check out even the room was clean and i had good time. The only think i can say its every time the house keeping work at the room the key was blocked

The location of the hotel is convenient as it is next to a shopping mall. The hotel rooms require deep cleaning & fumigation, while the carpets need replacing as they have a serious stench. The dining experience is limited but the is a food court which offers great variety at the shopping mall. I would not recommend the hotel rooms in their current state.

Unfortunately my entire stay at the hotel was the worst I could ever experience in any hotel chain I have ever stayed at. 1 - TRANSFER: I had previously booked a shuttle provided by the hotel. I passed the flight information and arrival time, and yet, upon arrival, I had to wait approximately 40 minutes for the arrival of the transport. In the meantime it was very complicated to keep in touch via phone as the driver hung up on me before we broke up the conversation. 2 - ROOM: I was assigned to a room that did not match what I had booked. The bathroom light was not working and the room smelled very bad. It looked like some animal was dead inside. I went back to the front desk and directed me to another room, in the same pattern. 3- TOWELS: There were no towels available to use in the room. I went back to the front desk to request new towels and Jason (the receptionist) told me that the laundry staff had not returned the clean towels to the hotel. So he had no towels available to provide me. I was in a hotel that had no bath.

Good to be back at Mercure, Bedfordview meeting the same kindly staff again. A pleasant time indeed. All was ready and as expected. Staff is pleasant and tries to help. Hotel is still quite affordable.