Mercure Johannesburg Bedfordview Hotel

Mercure Johannesburg Bedfordview Hotel 3 stars

Customer review rating (ALL Rating) 3.8/5 263 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Free WIFI

  • Outdoor Swimming Pool

  • Free Parking

  • Conveniently located opposite Eastgate Mall

  • 15 min drive from the Airport

Hotel location

Mercure Johannesburg Bedfordview Hotel

33 Bradford Road Bedfordview, PO Box 75825, Gardenview
2047 JOHANNESBURG
South Africa

  • By plane

    O R TAMBO At 10km / 6.21 miles - Shuttle paying

  • By plane

    RAND AIRPORT At 30km / 18.64 miles

  • By car

    highway n12 At 4km / 2.5 miles

  • By car

    n12 At 2km / 1.25 miles

  • By car

    n3 At 0.5km / 0.31 miles

  • By train

    PARK STATION At 9.99km / 6.21 miles

GPS:-26.1793, 28.118999

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BREAKFAST ROOM Non contractual photo

This 54 seater breakfast room has a full selection of hot and cold varieties to choose from. African dishes available daily as well as a fine selection of Fair Trade coffees.

Our accommodation(s)

The hotel has 120 rooms - choose between a Standard Apartment with 1 Queen Bed or Standard Apartment with 2 Queen Beds. All have a spacious layout with a separate lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Balcony Note

Note :

*Subject to availability

  • Coffee/tea making facilities

Our guest reviews

Our guest reviews for
Mercure Johannesburg Bedfordview Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  263 reviews

TripAdvisor Rating  3.0/5  322 reviews

Good stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

It was very very good

Dear Azwifarwi Louis M., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gugu Makhanya Rooms Division Manager

Good Stay

Customer review rating 4.0/5

Dean Business - Confirmed reviews ALL

Friendly service. Only 2 concerns, no international news channel on TV (e.g. CNN, BBC, SKY) and water pressure in shower is poor.

Well located

Customer review rating 1.0/5

Chipiliro S. Business - Confirmed reviews ALL

I nomally come here everytime was given ka small room with nothing in there. Bad experience even the one in the reception behaved badly was told either to wait or go find another hotel because check in is 2 pm

Well located

Customer review rating 4.0/5

Simon S. S. Families - Confirmed reviews ALL

Stay was nice and good although some of your maids are rude but all in all the hotel remains good to come again

Bon séjour

Customer review rating 4.0/5

Michael Families - Confirmed reviews ALL

Nice welcome thanks to Cherylene and Hopewell, they make everything for us to spend a great moment. They are really kind a respectful. Thank you.

Good stay

Customer review rating 3.5/5

Solomon M. Business - Confirmed reviews ALL

Nice friendly staff

ideal location and proximity

Customer review rating 3.5/5

Fredrick O. Business - Confirmed reviews ALL

Well kept and clean environment

Dear Fredrick Abuom O., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gugu Makhanya Rooms Division Manager

Well located

Customer review rating 3.5/5

Albert Families - Confirmed reviews ALL

Good stay....Management has to follow up regularly housekeeping work

Well located

Customer review rating 2.0/5

Majorie Solo - Confirmed reviews ALL

The aircon in my room too a day to be looked at

Dear Majore B., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gugu Makhanya Rooms Division Manager

Good stay

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

We had a great stay, but the fridge was leaking, not sure if it was not connected well.

Dear Khensani M., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gugu Makhanya Rooms Division Manager

Decent location

Customer review rating 3.5/5

Mazhar Business - Confirmed reviews ALL

The location was closer to where I had meetings and engagements, rooms were spacious enough with all basic amenities. However there was a power/electricity related issue on the last day of my stay.

Dear Mazhar A., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gugu Makhanya Rooms Division Manager

It’s well located and good time and enjoyed

Customer review rating 5.0/5

Clayton P. Couples - Confirmed reviews ALL

I recommend it to be one of the best. Quiet and lovely.

Dear Clayton P., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gugu Makhanya Rooms Division Manager

Well located

Customer review rating 4.0/5

Collegiate G. H. S. Business - Confirmed reviews ALL

Pleasant. Just needed towels to be checked daily and not have to ask for it.

Dear Collegiate Girls High S., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted your concerns regarding replacing towels and we will ensure they are replaced in time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gugu Makhanya Rooms Division Manager

Terrible

Customer review rating 1.5/5

Likhwa Friends - Confirmed reviews ALL

Had no cold water as both taps, shower and toilet were putting out boiling hot water only!

Dear Likhwa N., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gugu Makhanya Rooms Division Manager

Well located

Customer review rating 5.0/5

Thami N. Business - Confirmed reviews ALL

Excellent

Dear Thami N., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad to know that Innocent and Mbali made your stay a memorable one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gugu Makhanya Rooms Division Manager

Well located

Customer review rating 4.5/5

Ranganai Couples - Confirmed reviews ALL

I always have an amazing experience at Mecure and my wife and kids just love the hotel

Dear RANGANAI M., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gugu Makhanya Rooms Division Manager

OBSERVATIONS ON HOTEL SHORTFALLS

TripAdvisor rating 3.0/5

mhanjahanja TripAdvisor review

I turned down the first room I was offered because the lock and security lach were broken . I couldn't believe that they would leave the door in that condition. The room I was finally given had the Aircon not working I stayed there for 5 days and they still didn't repair it. The bath tub was dirty and signs of mould around it were visible. I had to struggle to pull out the trash bin. The steel chair seat at the table is loose. The bedside light does not function.. With all these problems one wonders what is the job of the House Keeper and hi/her team?. I suggested previously that the Hotel owners need to employ a well paid Hands on Housekeeper who should demand and get daily reports from his/her crew on the condition of each room. Mercure Hotel Eastgate has been my home away from home since the early 2000s and it breaks my heart to see this fine facility degenarating like this.

Dear Mr. Hanjahanja, Thank you for taking the time to tell us about your experience at the Mercure Hotel Bedfordview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gugu Makhanya, Rooms Division Manager

Excellent Hotel

TripAdvisor rating 5.0/5

Getaway35517139595 Business - TripAdvisor review

It was good to stay at your Hotel and everything from my check in to check out even the room was clean and i had good time. The only think i can say its every time the house keeping work at the room the key was blocked

Needs Serious Cleaning

TripAdvisor rating 1.0/5

AndersonM1912 Families - TripAdvisor review

The location of the hotel is convenient as it is next to a shopping mall. The hotel rooms require deep cleaning & fumigation, while the carpets need replacing as they have a serious stench. The dining experience is limited but the is a food court which offers great variety at the shopping mall. I would not recommend the hotel rooms in their current state.

The worst mercure hotel I've ever been to in my life

TripAdvisor rating 1.0/5

Wellington Vini... F Families - TripAdvisor review

Unfortunately my entire stay at the hotel was the worst I could ever experience in any hotel chain I have ever stayed at. 1 - TRANSFER: I had previously booked a shuttle provided by the hotel. I passed the flight information and arrival time, and yet, upon arrival, I had to wait approximately 40 minutes for the arrival of the transport. In the meantime it was very complicated to keep in touch via phone as the driver hung up on me before we broke up the conversation. 2 - ROOM: I was assigned to a room that did not match what I had booked. The bathroom light was not working and the room smelled very bad. It looked like some animal was dead inside. I went back to the front desk and directed me to another room, in the same pattern. 3- TOWELS: There were no towels available to use in the room. I went back to the front desk to request new towels and Jason (the receptionist) told me that the laundry staff had not returned the clean towels to the hotel. So he had no towels available to provide me. I was in a hotel that had no bath.

Dear Mrs Wellington viniciusf Thank you for providing us with constructive feedback regarding your recent stay at our Hotel. As an International brand which prides itself on service, we thank you for highlighting the areas of concern. The succession of incidents and disappointments you were exposed to are inexcusable service failures that have been addressed with the seriousness they deserve, thus eliminating the possibilities of reoccurrence in the future. It is not characteristic of the level of service offered at Mercure Hotels; consequently we are disheartened to have failed in delivering the warm Hospitality we are best known for. It is with absolute regret that this happened as our team is trained to deal with such daily procedures efficiently. We fully acknowledge your comments and we apologize profusely for failing to deliver on the brand promise. We strive to consistently provide our guests with the best possible products and service at all times. We trust that your experience will not deter you to consider our property for future stays. Yours in Hospitality, Rexy Mgwili Rooms Division Manager

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