Mercure Johannesburg Bedfordview Hotel 3 stars

Customer review rating 3.8/5 1,470 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Johannesburg Bedfordview Hotel
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Free WIFI

  • Outdoor Swimming Pool

  • Free Parking

  • Conveniently located opposite Eastgate Mall

  • 15 min drive from the Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • O R TAMBOPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Golf course 18 holes (Nearby)Paying
  • Ski hire facilities (Nearby)Paying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Johannesburg Bedfordview Hotel

33 Bradford Road Bedfordview
PO Box 75825
Gardenview
2047
johannesburg
south africa

Tel: +27116221556

Fax: (+27)11/6228725

Check-in from 14h00

Check out up to 11h00

  • By plane

    O R TAMBO At 10km / 6.21 miles - Shuttle paying

  • By plane

    RAND AIRPORT At 30km / 18.64 miles

  • By car

    highway n12 At 4km / 2.5 miles

  • By car

    n12 At 2km / 1.25 miles

  • By car

    n3 At 0.5km / 0.31 miles

  • By train

    PARK STATION At 9.99km / 6.21 miles

GPS :-26.1793, 28.118999

Our accommodation(s)

The hotel has 120 rooms - choose between a Standard Apartment with 1 Queen Bed or Standard Apartment with 2 Queen Beds. All have a spacious layout with a separate lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Studio

Our restaurants and bars

BREAKFAST ROOM

Type of cuisine: Regional

This 54 seater breakfast room has a full selection of hot and cold varieties to choose from. African dishes available daily as well as a fine selection of Fair Trade coffees.

LADIES BAR

Non contractual photo

A relaxed bar that offers fine Fair Trade coffees and speciality coffees as well as a large array of regional cocktails to choose from.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 112

  • Maximum capacity: 90 people

Find out more

Our guest reviews for
Mercure Johannesburg Bedfordview Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

1,470 reviews

tripadvisor

TripAdvisor Rating 3.0/5

319 reviews

Good stay, good family place. Well located in Joburg

Customer review rating 3.8/5

Victor M. Families - 16/01/2021 Confirmed reviews ALL

Nice breakfast. Cleniness in the bathroom. The only challenge was with flies in the dining room.

Needs Renovation

Customer review rating 3.8/5

Frederic D. Business - 15/01/2021 Confirmed reviews ALL

Service this time was impeccable. The Wifi in room 404 wasn't working. The sofa needs upholstering. Once seated it is difficult to get out again.....Balcony furniture should be replaced. It doesn't cost much..... Otherwise a fine and spacious apartment and very well located.

Very good stay.

Customer review rating 3.8/5

Thuma B. H. Solo - 07/01/2021 Confirmed reviews ALL

Friendly staff. Polite. Helpful. Nice facilities and room. Clean. Excellent food.

Excellent

Customer review rating 3.8/5

Shiku Couples - 03/01/2021 Confirmed reviews ALL

excellent loved the place

Dear Shiku V., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Good stay

Customer review rating 3.8/5

Maureen Business - 27/12/2020 Confirmed reviews ALL

At check in, the room rate I got from booking.com was changed to a higher rate with no prior notice before my arrival despite the fact that I booked my room at least 7 days before my arrival. The hotel had ample time to notify me of any such changes before my arrival.

Dear Maureen O., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue raised to prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Assistant Front Office Manager
Customer review rating 3.8/5

Jaroslaw Families - 21/12/2020 Confirmed reviews ALL

Very friendly and careful staff

Dear Jaroslaw T., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Assistant Front Office Manager

avg one

Customer review rating 3.8/5

Anonymous Business - 21/12/2020 Confirmed reviews ALL

ok

Dear Enrico R., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an enlightenment and encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Well located

Customer review rating 3.8/5

M. Couples - 20/12/2020 Confirmed reviews ALL

Quality accommodation close to amenities.

Dear Ntiyiso M., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Poor

Customer review rating 3.8/5

Zahed R. Business - 18/12/2020 Confirmed reviews ALL

There is very poor maintenance. Most of the rooms like 303 and 612 aircons are non functional. We are in summer and this is very important

Dear Zahed R., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems with the air conditioners to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Good location and friendly staff

Customer review rating 3.8/5

Dave Business - 17/12/2020 Confirmed reviews ALL

Hotel is situated in a good location, easy access to local shopping mall as well as major freeways. Rooms clean and comfortable, with friendly staff.

Dear Dave W., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking the appropriate measures to address the issues mentioned. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Good

Customer review rating 3.8/5

Anonymous Business - 17/12/2020 Confirmed reviews ALL

Good

Dear Hendrik V., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Well located

Customer review rating 3.8/5

Rajesh J. Families - 14/12/2020 Confirmed reviews ALL

Great staff but rooms need attention

Dear Mr Rajesh J., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Enjoyable

Customer review rating 3.8/5

James M. Business - 09/12/2020 Confirmed reviews ALL

Excellent location , good accommodation, all I needed for my visit

Dear James M., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Assistant Front Office Manager

THE HOTEL IS WELL LOCATED

Customer review rating 3.8/5

Zama Friends - 08/12/2020 Confirmed reviews ALL

WHEN WE ARRIVE THERE WE NO GLASSES AT THE HOTEL BUT THEY KNOW THAT WE ARE A GROUP OF 4 LADIES EVEN THE HOT BEVERAGES WE HAVE TO ASK FOR THEM BCZ THEY ARE ENOUGH FOR 2 PEOPLE, THE PILLOWS DIDNT EVEN HAVE PILLOWCASES THANK GOD THAT MALI HELPED US DURING THE NIGHT, THE PHONE DOESNT EVEN HAVE NUMBERS WE HAD TO FIGURE IT OUT HOW TO CALL RECEPTION ITS JUST NJE A TOTAL DISASTER WHERE YOU HAVE TO COMPLAIN ABOUT EVERYTHING I WASNT HAPPY AT ALL ROOM 805

Dear Zamandaba n., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems mentioned and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Disappointed

Customer review rating 3.8/5

Varusha.s. Families - 08/12/2020 Confirmed reviews ALL

Housekeeping needs training ,rooms require maintenance.Audit of rooms prior to guest check in Toilet seat broken,Pillows and inner duvet stained and torn ,i had to go buy bedding from the mall,Bed had hair from previous guest.No towels were available on our first night,bathroom bin dusty ,kitchen sink had old food in drain that attracted nats,carpets were dusty .Fridge was not clean.

Dear Varusha S., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems mentioned and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Well located but stay this time was very disappointing. Please get your Manager to call me.

Customer review rating 3.8/5

Raeesa Couples - 05/12/2020 Confirmed reviews ALL

This time the room was in quite a poor condition. Old towels no shower gel or bath soap. No toilet paper was left in the bathroom. Had to use tissues. No glasses in the kitchen. Room smelt stuffy and old. Quite disappointing as im a frequent guest.

Proximity to Eastgate mall; a very friendly and helpful driver who picked and dropped us at the airport.

Customer review rating 3.8/5

Orison J. T. Couples - 01/12/2020 Confirmed reviews ALL

1. The gardener's choice to mow the lawn outside our bedroom window at a very early hour was distasteful. 2. The lack of coordination between the restaurant and the main reception was inconveniencing: after ordering some meals and drinks at the restaurant, the bar tender insisted on cash payment when we had just arrived and did not have local currency. He 'claimed' that these were different systems, but later we were able to have the bill transferred to our room account. 3. On November 25th was our wedding anniversary. I asked the Chef on duty the day before if he could make us a small specialty (oxtail, vegetable and pap) which he could not accommodate because "we are not a fully fledged restaurant and we are operating at under capacity".

The hotel is well loacated and convinient for satying

Customer review rating 3.8/5

Anonymous Business - 18/11/2020 Confirmed reviews ALL

Reservation and check in was good but the stay was not so good because of POOR WI-FI connections. Can you kindly ensure stability of you wifi.

Well located.

Customer review rating 3.8/5

Macpetrie N. H. Business - 18/11/2020 Confirmed reviews ALL

I stayed for 5 days in one of those old rooms and and my experience was pleasant. The rooms were clean and there appears to be an improvement in the caliber of the Housekeeping personnel.

Housekeeping lacking

Customer review rating 3.8/5

Frederic D. Business - 30/10/2020 Confirmed reviews ALL

Housekeeping hasn't improved at all. At check in at 16.30h the room wasn't ready yet. The next day I had to do my room myself as nobody had come by 16h despite several phone calls. It took over one hour and several calls to reception to get an iron and board. There was no kettle in the room and the safe was blocked. Still personnel at reception were very friendly.

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