Mercure Johannesburg Bedfordview Hotel 3 stars

This time around bad...Though I and my wife checked in late there were no bath towels; on three other occasions after the room was cleaned no towels were provide and I had to call for them and were only brought late in the evening; the Aircon unit was vibrating and making loud noise and the technician was not able to fix it. We ended not using it and we stayed there for 7 days! The bedside light on one side was not working; There is collection of dust on the window shutters in bathroom; mould and mildew in the bathing /showering area. A robust and well organized Housekeeping team, with a strong leader and hands on Front Manager should be able to 1. Spot this. 2. Fix this well before a Guest checks in. In a hotel, any hotel, housekeeping and good cooking are key and paramount... they can make or break a hotel.

Our stay was comfortable

We had to wait long time to get towels. Carpets and furnishure not properly cleaned and smelling very bad. AC very noisy. No soap in the toillete and more only bad things....

Most consumables were not available in the room and it took so long to delivered when requested, at times they were not delivered at all. Utilities are very old and becoming insufficient.

The stay was awful to say the least. If it was up to me I would have checked out on the second day.

Unfortunately my entire stay at the hotel was the worst I could ever experience in any hotel chain I have ever stayed at. 1 - TRANSFER: I had previously booked a shuttle provided by the hotel. I passed the flight information and arrival time, and yet, upon arrival, I had to wait approximately 40 minutes for the arrival of the transport. In the meantime it was very complicated to keep in touch via phone as the driver hung up on me before we broke up the conversation. 2 - ROOM: I was assigned to a room that did not match what I had booked. The bathroom light was not working and the room smelled very bad. It looked like some animal was dead inside. I went back to the front desk and directed me to another room, in the same pattern. 3- TOWELS: There were no towels available to use in the room. I went back to the front desk to request new towels and Jason (the receptionist) told me that the laundry staff had not returned the clean towels to the hotel. So he had no towels available to provide me. I was in a hotel that had no bath.

Hey the rooms NEED air conditioners very hot inside. PLEASE PLEASE PLEASE. Generally everything was okay

Check in was extremely efficient as l had done the online check in process. The apartment was a basic unit with standard amenities. However it was not thoroughly cleaned from previous guests and l did notify management about it. The issue was resolved. The rooms are functional but can use an update as there is now a musty smell in them. Overally it was an average stay but hotel is conveniently located by being directly opposite to Eastgate mall.

Relaxing

It was pleasant, however I was not impressed with the fact that the advertised room did not match the room I got... we were promised a room with a pool view and we didn’t get it as well as other amenities that were promised and were never there

It was a very friendly and confortable environment.

The stay was OK. I was taken aback on checking inn one of the pillowcases was dirty and the bathroom was also dirty

I lost my pair of spectacles during my stay in Room 112 on 19 December 2019. I tried to find out if anyone found it but staff were unhelpful and did not call me back. Some staff don't even speak English well enough to really understand what I was trying to convey.

The room was in a poor state.The breakfast was pretty good!

The hotel was clean, neat, and everything worked. Of the 3 times I have stayed at Mercure, this is the only time where everything was working.