Mercure Johannesburg Bedfordview Hotel 3 stars

The lady serving me breakfast told me I was entitled to only two slices of toast when I asked for four slices. I got four eventually. Unacceptable for a buffet breakfast costing R165. I felt offended.

It was a good feeling to be in your nice rooms with self catering. Only if you want to buy from the kitchen you would do so

The price very competitive for a 2 bedroom unit Reliable wifi

The worst experience for the amount that we pay, Firstly we were given two room that looked like drug addicts had been in the room for months without cleaning the room, there were burn marks and filth, for your staff to let out a room like that was so unprofessional and without an apology refunded the monies. Street kids were the only ones that would live in a place like that. It was registered under my name Caroline S.. My husband came back for the two room that you want a review on, a little cleaner but has gone gone down to the dogs, drug smugglers selling drugs the entire night, I dont know why you bother with security, the place is as good as Hillbrow in Eastgate. It was a waste of money and I will never come there again and I plan on putting it out there cause there is corruption going on at that place and most of the staff are part of it. I will be sending a mail to the directors cause I have proof of the room and the way Cindi handled the complaint.

Mercure is extremely well positioned for the business traveler with access to main freeways around johannesburg as well as airport (15 minutes). There are two major malls and many restaurants and shops from walking distance to 4km away Despite the above the layout of the many rooms / apartment style makes for a home from home feel with basic kitchenette and dining room facilities for those who prefer a night in or working Many have outdoor sitting areas which can be particularly pleasant in the sun

Enjoyed my stay as usual. Spacious flat, perfect location, friendly and efficient reception. Housekeeping lacks as usual. There was no b in in the bathroom and the safe was blocked. It is not for the guests to alert reception but for the housekeeper

Security of the place is poor- security gate not functional, security personnel busy on their cellphones and sometimes have to boot for them to open the gate. Some security personnel lean and sleep on the gate, and they are very unfriendly. In coming and outgoing cars directed to one gate sometimes Rooms not clean- carpets very dirty and terrible on some of us with sinuses. Curtains dirty and smelly, and even after reporting to cleaners nothing done Cleaning standard poor, no dusting of tops Crockery and cutlery in poor conditions, a danger to use for eating Worn out towels, not attractive for guest use Old plugs with no provision for twin plugs to charge gadgets No hangers in wardrobes- only broken pieces No place to dry washing rags and underwear Poor ventilation in bedroom 2, with just one small window while the room provides for two sleepers

Very friendly staff n great food

Friendly staff and enjoyable experience, close to shopping mall and restaurants..

The place is good I will come again but improve on noise "policy". There was too much noise from other guest and we slept around 03h00 in the morning

The toilet had a pee stain on it which disgusted me as this was supposed to be cleaned for a new guest, the bedding was dirty with large brown stains, there was no available irons which is ridiculous I had to go to work with in ironed clothes, the only part that I enjoyed was the people they were all friendly.

Very good and well located. Keep improving.

I did not have hot water and was asked to go from the 1st block to the 7th block to go take a bath there and go back to 1st block that was a disappointment for me.

It was good to stay at your Hotel and everything from my check in to check out even the room was clean and i had good time. The only think i can say its every time the house keeping work at the room the key was blocked

The location of the hotel is convenient as it is next to a shopping mall. The hotel rooms require deep cleaning & fumigation, while the carpets need replacing as they have a serious stench. The dining experience is limited but the is a food court which offers great variety at the shopping mall. I would not recommend the hotel rooms in their current state.