Mercure Johannesburg Bedfordview Hotel 3 stars

Customer review rating 3.8/5 1,528 reviews

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Mercure Johannesburg Bedfordview Hotel
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+ 14 Services

Hotel extras

  • Free WIFI

  • Outdoor Swimming Pool

  • Free Parking

  • Conveniently located opposite Eastgate Mall

  • 15 min drive from the Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • O R TAMBO Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Cash machine
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Golf course 18 holes (nearby) Paying
  • Ski hire facilities (nearby) Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Johannesburg Bedfordview Hotel

33 Bradford Road Bedfordview
PO Box 75825
Gardenview
2047 johannesburg
south africa

Tel: +27116221556

Fax: (+27)11/6228725

Check-in from 14h00

Check out up to 11h00

  • By plane

    O R TAMBO At 10km / 6.21 miles - Shuttle paying

  • By plane

    RAND AIRPORT At 30km / 18.64 miles

  • By car

    highway n12 At 4km / 2.5 miles

  • By car

    n12 At 2km / 1.25 miles

  • By car

    n3 At 0.5km / 0.31 miles

  • By train

    PARK STATION At 9.99km / 6.21 miles

GPS :-26.1793, 28.118999

Our accommodation(s)

The hotel has 120 rooms - choose between a Standard Apartment with 1 Queen Bed or Standard Apartment with 2 Queen Beds. All have a spacious layout with a separate lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Balcony *

Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

BREAKFAST ROOM

This 54 seater breakfast room has a full selection of hot and cold varieties to choose from. African dishes available daily as well as a fine selection of Fair Trade coffees.

Non contractual photo

LADIES BAR

A relaxed bar that offers fine Fair Trade coffees and speciality coffees as well as a large array of regional cocktails to choose from.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 112

  • Maximum capacity: 90 people

Find out more

Our guest reviews for
Mercure Johannesburg Bedfordview Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

1,528 reviews

tripadvisor

TripAdvisor Rating 3.0/5

320 reviews

great

Customer review rating 4.5/5

Saloshna S. Families - 24/07/2021 Confirmed reviews ALL

very helpful front desk personnel

Dear Saloshna S., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gugu Makhanya, Rooms Division Manager

Very friendly service

Customer review rating 4.5/5

Frederic D. Business - 21/07/2021 Confirmed reviews ALL

Spacious flat, good value for money, very friendly service

Dear Mr. Frederic D., Thank you for taking the time to share your feedback.We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. We will communicate with our team to ensure that rooms are ready in time for check in. We hope to welcome you back to our hotel very soon! Yours In Hospitality, Gugu Makhanya Rooms Division Manager

OBSERVATIONS ON HOTEL SHORTFALLS

TripAdvisor rating 3.0/5

mhanjahanja 21/07/2021 TripAdvisor review

I turned down the first room I was offered because the lock and security lach were broken . I couldn't believe that they would leave the door in that condition. The room I was finally given had the Aircon not working I stayed there for 5 days and they still didn't repair it. The bath tub was dirty and signs of mould around it were visible. I had to struggle to pull out the trash bin. The steel chair seat at the table is loose. The bedside light does not function.. With all these problems one wonders what is the job of the House Keeper and hi/her team?. I suggested previously that the Hotel owners need to employ a well paid Hands on Housekeeper who should demand and get daily reports from his/her crew on the condition of each room. Mercure Hotel Eastgate has been my home away from home since the early 2000s and it breaks my heart to see this fine facility degenarating like this.

Dear Mr. Hanjahanja, Thank you for taking the time to tell us about your experience at the Mercure Hotel Bedfordview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gugu Makhanya, Rooms Division Manager

Well located. Good space.

Customer review rating 3.5/5

Sipho Families - 05/07/2021 Confirmed reviews ALL

The stay was comfortable and well suited for family dwelling. The only problem was no internet during our stay.

Dear Sipho Velaphi N., Thank you for taking the time to share your feedback. Please be assured that we are working on upgrading our WIFi as we speak, We hope to welcome you back to our hotel very soon! Sincerely, Rexy Mgwili Hotel Manager

Professional service

Customer review rating 5.0/5

Khulani N. Solo - 28/06/2021 Confirmed reviews ALL

Every time I stay @ Mercure, whether private or business, i feel at home.

Dear Khulani N., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rexy Mgwili Hotel Manager

Well located

Customer review rating 4.0/5

Mark K. P. Business - 21/06/2021 Confirmed reviews ALL

Very professional members of staff.

Dear Mark Katsonga P., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rexy Mgwili Hotel Manager

Horrible

Customer review rating 1.5/5

Clara Families - 19/06/2021 Confirmed reviews ALL

Paid for our full stay in advance so expected to get a nice good room but no we were given one of the worst ones upstairs. Dirty bathroom, dirty used face mask under the dressing table, broken blinds a dead fly behind the toilet & oh wait for the big one… a big spot of blood on the main bedroom’s duvet!!! Ask housekeeping, they came & too a picture. Oh and the heater was also very filthy & had blood stains on it!!! Limited channels on the TV, nothing for my kids to watch! No directory in the room either. We were moved to Room 609 the next day. Bathroom was neater but basin tap was broken, kitchen blinds broken, old microwave compared to the previous room. No heater so had to demand for the one we had used in the old room. Oh & I took pictures which I can show you of the 2 bottles by the bath of the supposed shower gel & foam bath but both labeled the same ‘hand soap’ or something like really?? The curtains in the bedroom do not close properly so that there’s always a gap letting in a ray of light when one just wants total darkness!

Dear Clara H., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Hotel Manager

well located and a good stay

Customer review rating 4.0/5

Bruce M. Business - 18/06/2021 Confirmed reviews ALL

efficient due to the good suite and good location

Dear Bruce m., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rexy Mgwili Hotel Manager

Great location, friendly and helpful staff

Customer review rating 4.5/5

Dave Business - 14/06/2021 Confirmed reviews ALL

As always, my stay was comfortable and all staff were friendly and helpful...

Dear Dave W., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rexy Mgwili Operations Manager

Well located

Customer review rating 3.5/5

Anonymous Business - 11/06/2021 Confirmed reviews ALL

The issue at the gate please fix it. It is of security concern, Attend to this matter as a matter of emergency.

Dear Andres N., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rexy Mgwili Operations Manager

Well located

Customer review rating 1.5/5

M.b. Families - 06/06/2021 Confirmed reviews ALL

Unfortunately my stay with Mecure was cut short due to the continued noise created by some of its gueats, one would now think the Mecure has become a night brothel, there are cars in and out of the hotel playing loud music at early hours of the morning, guests having parties till 3am in the morning,.I could go on but as explained when I left, myself and my family left the Mecure earlier than planned to seek accomodation elsewhere.

Dear Michael B., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Operations Manager

Great stay

Customer review rating 5.0/5

Rejoice Friends - 01/06/2021 Confirmed reviews ALL

Beautiful experience

Dear Rejoice A., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rexy Mgwili Operations Manager

Well located

Customer review rating 3.0/5

Darren Business - 31/05/2021 Confirmed reviews ALL

TV reception is always poor. Not clear at all very hazy which really is irritating. Glass Shower guard in the bath needs rubber at the bottom so water drains back into the bath as the floor gets soaking wet after a shower.

Dear Darren D., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Operations Manager
Customer review rating 3.0/5

Hendrik Business - 23/05/2021 Confirmed reviews ALL

The lady serving me breakfast told me I was entitled to only two slices of toast when I asked for four slices. I got four eventually. Unacceptable for a buffet breakfast costing R165. I felt offended.

Dear Hendrik F., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Operations Manager

Good hospitality

Customer review rating 4.0/5

Bright S. Solo - 20/05/2021 Confirmed reviews ALL

It was a good feeling to be in your nice rooms with self catering. Only if you want to buy from the kitchen you would do so

Dear Bright S.,, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rexy Mgwili Operations Manager

Well located near the Mall and Hospital

Customer review rating 4.5/5

Sipho Families - 18/05/2021 Confirmed reviews ALL

The price very competitive for a 2 bedroom unit Reliable wifi

Dear Sipho Velaphi N., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rexy Mgwili Operations Manager

Bad bad bad never again dirt and drugs sales

Customer review rating 0.5/5

Caroline S. Families - 17/05/2021 Confirmed reviews ALL

The worst experience for the amount that we pay, Firstly we were given two room that looked like drug addicts had been in the room for months without cleaning the room, there were burn marks and filth, for your staff to let out a room like that was so unprofessional and without an apology refunded the monies. Street kids were the only ones that would live in a place like that. It was registered under my name Caroline S.. My husband came back for the two room that you want a review on, a little cleaner but has gone gone down to the dogs, drug smugglers selling drugs the entire night, I dont know why you bother with security, the place is as good as Hillbrow in Eastgate. It was a waste of money and I will never come there again and I plan on putting it out there cause there is corruption going on at that place and most of the staff are part of it. I will be sending a mail to the directors cause I have proof of the room and the way Cindi handled the complaint.

Dear Prince M., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Operations Manager

Easy access to freeway airport shops and various restaurants

Customer review rating 4.0/5

Anonymous Business - 14/05/2021 Confirmed reviews ALL

Mercure is extremely well positioned for the business traveler with access to main freeways around johannesburg as well as airport (15 minutes). There are two major malls and many restaurants and shops from walking distance to 4km away Despite the above the layout of the many rooms / apartment style makes for a home from home feel with basic kitchenette and dining room facilities for those who prefer a night in or working Many have outdoor sitting areas which can be particularly pleasant in the sun

Dear Norrie W., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We take your comments very seriously as we strive to consistently provide our guests with the best possible products and service, for excellence is not an accomplishment but a never ending process and a foundation of our hospitality career. Thank you again for sharing your experience, and we hope to see you soon on your next visit. Sincerely, Rexy Mgwili Operations Manager

Spacious Flat

Customer review rating 4.0/5

Frederic D. Business - 12/05/2021 Confirmed reviews ALL

Enjoyed my stay as usual. Spacious flat, perfect location, friendly and efficient reception. Housekeeping lacks as usual. There was no b in in the bathroom and the safe was blocked. It is not for the guests to alert reception but for the housekeeper

Dear Frederic D., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rexy Mgwili Operations Manager

Horrible stay

Customer review rating 1.5/5

Fanisa L. Families - 09/05/2021 Confirmed reviews ALL

Security of the place is poor- security gate not functional, security personnel busy on their cellphones and sometimes have to boot for them to open the gate. Some security personnel lean and sleep on the gate, and they are very unfriendly. In coming and outgoing cars directed to one gate sometimes Rooms not clean- carpets very dirty and terrible on some of us with sinuses. Curtains dirty and smelly, and even after reporting to cleaners nothing done Cleaning standard poor, no dusting of tops Crockery and cutlery in poor conditions, a danger to use for eating Worn out towels, not attractive for guest use Old plugs with no provision for twin plugs to charge gadgets No hangers in wardrobes- only broken pieces No place to dry washing rags and underwear Poor ventilation in bedroom 2, with just one small window while the room provides for two sleepers

Dear Fanisa L., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Operations Manager

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