Mercure Johannesburg Bedfordview Hotel 3 stars

Very friendly and careful staff

ok

Quality accommodation close to amenities.

There is very poor maintenance. Most of the rooms like 303 and 612 aircons are non functional. We are in summer and this is very important

Hotel is situated in a good location, easy access to local shopping mall as well as major freeways. Rooms clean and comfortable, with friendly staff.

Good

Great staff but rooms need attention

Excellent location , good accommodation, all I needed for my visit

WHEN WE ARRIVE THERE WE NO GLASSES AT THE HOTEL BUT THEY KNOW THAT WE ARE A GROUP OF 4 LADIES EVEN THE HOT BEVERAGES WE HAVE TO ASK FOR THEM BCZ THEY ARE ENOUGH FOR 2 PEOPLE, THE PILLOWS DIDNT EVEN HAVE PILLOWCASES THANK GOD THAT MALI HELPED US DURING THE NIGHT, THE PHONE DOESNT EVEN HAVE NUMBERS WE HAD TO FIGURE IT OUT HOW TO CALL RECEPTION ITS JUST NJE A TOTAL DISASTER WHERE YOU HAVE TO COMPLAIN ABOUT EVERYTHING I WASNT HAPPY AT ALL ROOM 805

Housekeeping needs training ,rooms require maintenance.Audit of rooms prior to guest check in Toilet seat broken,Pillows and inner duvet stained and torn ,i had to go buy bedding from the mall,Bed had hair from previous guest.No towels were available on our first night,bathroom bin dusty ,kitchen sink had old food in drain that attracted nats,carpets were dusty .Fridge was not clean.

This time the room was in quite a poor condition. Old towels no shower gel or bath soap. No toilet paper was left in the bathroom. Had to use tissues. No glasses in the kitchen. Room smelt stuffy and old. Quite disappointing as im a frequent guest.

1. The gardener's choice to mow the lawn outside our bedroom window at a very early hour was distasteful. 2. The lack of coordination between the restaurant and the main reception was inconveniencing: after ordering some meals and drinks at the restaurant, the bar tender insisted on cash payment when we had just arrived and did not have local currency. He 'claimed' that these were different systems, but later we were able to have the bill transferred to our room account. 3. On November 25th was our wedding anniversary. I asked the Chef on duty the day before if he could make us a small specialty (oxtail, vegetable and pap) which he could not accommodate because "we are not a fully fledged restaurant and we are operating at under capacity".

Reservation and check in was good but the stay was not so good because of POOR WI-FI connections. Can you kindly ensure stability of you wifi.

I stayed for 5 days in one of those old rooms and and my experience was pleasant. The rooms were clean and there appears to be an improvement in the caliber of the Housekeeping personnel.

Housekeeping hasn't improved at all. At check in at 16.30h the room wasn't ready yet. The next day I had to do my room myself as nobody had come by 16h despite several phone calls. It took over one hour and several calls to reception to get an iron and board. There was no kettle in the room and the safe was blocked. Still personnel at reception were very friendly.