Mercure Johannesburg Bedfordview Hotel 3 stars

TripAdvisor rating 3.0/5 318 reviews
Mercure Johannesburg Bedfordview Hotel
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Room 1

Number of guests
Children's age

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Hotel extras

  • Free WIFI

  • Outdoor Swimming Pool

  • Free Parking

  • Conveniently located opposite Eastgate Mall

  • 15 min drive from the Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • O R TAMBOPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Golf course 18 holes (Nearby)
  • Ski hire facilities (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Self service business centre

Hotel location

Mercure Johannesburg Bedfordview Hotel

33 Bradford Road Bedfordview
PO Box 75825
Gardenview
2047
johannesburg
south africa

Tel: +27116221556

Fax: (+27)11/6228725

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    O R TAMBO At 10km / 6.21 miles - Shuttle paying

  • By plane

    RAND AIRPORT At 30km / 18.64 miles

  • By car

    highway n12 At 4km / 2.5 miles

  • By car

    n12 At 2km / 1.25 miles

  • By car

    n3 At 0.5km / 0.31 miles

  • By train

    PARK STATION At 9.99km / 6.21 miles

GPS :-26.1793, 28.118999

Our accommodations

The hotel has 120 rooms - choose between a Standard Apartment with 1 Queen Bed or Standard Apartment with 2 Queen Beds. All have a spacious layout with a separate lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 45
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Apartment with 1 Queen size bed

  • Max. number of persons: 2
  • Area: From 47
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Apartment with 2 Queen size beds

  • Max. number of persons: 5
  • Area: From 65
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

BREAKFAST ROOM

Type of cuisine: Regional

This 54 seater breakfast room has a full selection of hot and cold varieties to choose from. African dishes available daily as well as a fine selection of Fair Trade coffees.

LADIES BAR

Photo non contractuelle / Strictly non binding

A relaxed bar that offers fine Fair Trade coffees and speciality coffees as well as a large array of regional cocktails to choose from.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 112

  • Maximum capacity: 90 people

Find out more

Our guest reviews for
Mercure Johannesburg Bedfordview Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

1,350 reviews

tripadvisor

TripAdvisor Rating 3.0/5

318 reviews

Ms

Customer review rating 3.8/5

Anonymous Couples - 09/01/2020 Confirmed reviews ALL

Friendly stuff, very clean environment,

Okay

Customer review rating 3.8/5

Andrew Couples - 08/01/2020 Confirmed reviews ALL

It was a pleasant stay.

I have been a regular guest at Mercure for over 15 years this stay has to be my worst.

Customer review rating 3.8/5

Macpetrie N. H. Families - 07/01/2020 Confirmed reviews ALL

This time around bad...Though I and my wife checked in late there were no bath towels; on three other occasions after the room was cleaned no towels were provide and I had to call for them and were only brought late in the evening; the Aircon unit was vibrating and making loud noise and the technician was not able to fix it. We ended not using it and we stayed there for 7 days! The bedside light on one side was not working; There is collection of dust on the window shutters in bathroom; mould and mildew in the bathing /showering area. A robust and well organized Housekeeping team, with a strong leader and hands on Front Manager should be able to 1. Spot this. 2. Fix this well before a Guest checks in. In a hotel, any hotel, housekeeping and good cooking are key and paramount... they can make or break a hotel.

VERY COMFORTABLE

Customer review rating 3.8/5

Natalie O. Families - 07/01/2020 Confirmed reviews ALL

Our stay was comfortable

Very disappointing

Customer review rating 3.8/5

Erasmo Families - 05/01/2020 Confirmed reviews ALL

We had to wait long time to get towels. Carpets and furnishure not properly cleaned and smelling very bad. AC very noisy. No soap in the toillete and more only bad things....

Good Reception.

Customer review rating 3.8/5

Mark K. P. Couples - 05/01/2020 Confirmed reviews ALL

Most consumables were not available in the room and it took so long to delivered when requested, at times they were not delivered at all. Utilities are very old and becoming insufficient.

Mr

Customer review rating 3.8/5

Muzi B. Families - 04/01/2020 Confirmed reviews ALL

The stay was awful to say the least. If it was up to me I would have checked out on the second day.

The worst mercure hotel I've ever been to in my life

TripAdvisor rating 3.0/5

Wellington Vini... F Family - 02/01/2020 TripAdvisor review

Unfortunately my entire stay at the hotel was the worst I could ever experience in any hotel chain I have ever stayed at. 1 - TRANSFER: I had previously booked a shuttle provided by the hotel. I passed the flight information and arrival time, and yet, upon arrival, I had to wait approximately 40 minutes for the arrival of the transport. In the meantime it was very complicated to keep in touch via phone as the driver hung up on me before we broke up the conversation. 2 - ROOM: I was assigned to a room that did not match what I had booked. The bathroom light was not working and the room smelled very bad. It looked like some animal was dead inside. I went back to the front desk and directed me to another room, in the same pattern. 3- TOWELS: There were no towels available to use in the room. I went back to the front desk to request new towels and Jason (the receptionist) told me that the laundry staff had not returned the clean towels to the hotel. So he had no towels available to provide me. I was in a hotel that had no bath.

Dear Mrs Wellington viniciusf Thank you for providing us with constructive feedback regarding your recent stay at our Hotel. As an International brand which prides itself on service, we thank you for highlighting the areas of concern. The succession of incidents and disappointments you were exposed to are inexcusable service failures that have been addressed with the seriousness they deserve, thus eliminating the possibilities of reoccurrence in the future. It is not characteristic of the level of service offered at Mercure Hotels; consequently we are disheartened to have failed in delivering the warm Hospitality we are best known for. It is with absolute regret that this happened as our team is trained to deal with such daily procedures efficiently. We fully acknowledge your comments and we apologize profusely for failing to deliver on the brand promise. We strive to consistently provide our guests with the best possible products and service at all times. We trust that your experience will not deter you to consider our property for future stays. Yours in Hospitality, Rexy Mgwili Rooms Division Manager

Hotel situated in an ideal place and very convinient

Customer review rating 3.8/5

Anonymous Business - 30/12/2019 Confirmed reviews ALL

Hey the rooms NEED air conditioners very hot inside. PLEASE PLEASE PLEASE. Generally everything was okay

Comfortable and basic

Customer review rating 3.8/5

Martha C. Families - 29/12/2019 Confirmed reviews ALL

Check in was extremely efficient as l had done the online check in process. The apartment was a basic unit with standard amenities. However it was not thoroughly cleaned from previous guests and l did notify management about it. The issue was resolved. The rooms are functional but can use an update as there is now a musty smell in them. Overally it was an average stay but hotel is conveniently located by being directly opposite to Eastgate mall.

Awesome

Customer review rating 3.8/5

Anonymous Families - 27/12/2019 Confirmed reviews ALL

Relaxing

Good

Customer review rating 3.8/5

Katleho Couples - 27/12/2019 Confirmed reviews ALL

It was pleasant, however I was not impressed with the fact that the advertised room did not match the room I got... we were promised a room with a pool view and we didn’t get it as well as other amenities that were promised and were never there

Mr

Customer review rating 3.8/5

Kenny J. Business - 26/12/2019 Confirmed reviews ALL

It was a very friendly and confortable environment.

Dear Kenny j. s., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Fair

Customer review rating 3.8/5

Itayi M. Couples - 24/12/2019 Confirmed reviews ALL

The stay was OK. I was taken aback on checking inn one of the pillowcases was dirty and the bathroom was also dirty

Dear Itayi M., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Rooms Division Manager

Poor after stay assistance

Customer review rating 3.8/5

Ashok D. Solo - 24/12/2019 Confirmed reviews ALL

I lost my pair of spectacles during my stay in Room 112 on 19 December 2019. I tried to find out if anyone found it but staff were unhelpful and did not call me back. Some staff don't even speak English well enough to really understand what I was trying to convey.

average

Customer review rating 3.8/5

George K. Solo - 24/12/2019 Confirmed reviews ALL

The room was in a poor state.The breakfast was pretty good!

Dear George K., Thank you for providing us with constructive feedback regarding your recent stay at our Hotel.As an International brand which prides itself on service, we thank you for highlighting the areas of concern. We fully acknowledge your comments and we apologize profusely for failing to deliver on the brand promise. We strive to consistently provide our guests with the best possible products and service at all times. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Rooms Division Manager

Great amenities and amazing service, albeit a little pricey.

Customer review rating 3.8/5

Milan Couples - 23/12/2019 Confirmed reviews ALL

The hotel was clean, neat, and everything worked. Of the 3 times I have stayed at Mercure, this is the only time where everything was working.

Dear Milan B., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rexy Mgwili Rooms Division Manager

miss

Customer review rating 3.8/5

L G. D. Couples - 19/12/2019 Confirmed reviews ALL

It was wonderful

Dear Lungile D., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Not satisfied

Customer review rating 3.8/5

Terrence Solo - 18/12/2019 Confirmed reviews ALL

No towels because of laundry delivery issues, no sanitaries, leaking air-conditioning which made the carpet wet and mouldy

Dear Terrence M., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Rooms Division Manager

Very nice place to stay very quite

Customer review rating 3.8/5

Angelle L. Couples - 18/12/2019 Confirmed reviews ALL

Very nice very clean place very nice staff everything was okay apart of the aircon in the room they didn't fix it even I complained it was making to much noise

Dear Angelle l., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rexy Mgwili Rooms Division Manager
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