Mercure Johannesburg Bedfordview Hotel 3 stars

Customer review rating (ALL Rating) 3.8/5 1,579 reviews

ALLSAFE approved hotel

Mercure Johannesburg Bedfordview Hotel
See on a map
+ 24 Services

Hotel extras

  • Free WIFI

  • Outdoor Swimming Pool

  • Free Parking

  • Conveniently located opposite Eastgate Mall

  • 15 min drive from the Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Johannesburg Bedfordview Hotel

33 Bradford Road Bedfordview
PO Box 75825
Gardenview
2047 johannesburg
south africa

Fax: (+27)11/6228725

Check-in from 14h00

Check out up to 11h00

  • By plane

    O R TAMBO At 10km / 6.21 miles - Shuttle paying

  • By plane

    RAND AIRPORT At 30km / 18.64 miles

  • By car

    highway n12 At 4km / 2.5 miles

  • By car

    n12 At 2km / 1.25 miles

  • By car

    n3 At 0.5km / 0.31 miles

  • By train

    PARK STATION At 9.99km / 6.21 miles

GPS:-26.1793, 28.118999

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BREAKFAST ROOM Non contractual photo

This 54 seater breakfast room has a full selection of hot and cold varieties to choose from. African dishes available daily as well as a fine selection of Fair Trade coffees.

Our accommodation(s)

The hotel has 120 rooms - choose between a Standard Apartment with 1 Queen Bed or Standard Apartment with 2 Queen Beds. All have a spacious layout with a separate lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Balcony *

Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 112

  • Maximum capacity: 90 people

Find out more

Our guest reviews for
Mercure Johannesburg Bedfordview Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

1,579 reviews

TripAdvisor Rating 3.0/5

320 reviews

It was OK

Customer review rating 2.5/5

Thalia D. N. Families - 13/12/2021 Confirmed reviews ALL

The Mercure is in such a good location. We enjoyed the upgrade to a two bedroom, self-catering apartment. Areas for improvement: 1. Upskill front office staff so that they can follow up on guest requests. For example, I wanted to find out if there was an Avis in Bedfordview. The lady at the front desk offered to assist but never bothered to follow up and give me any feedback. 2. There were no bath towels 3. There were no dispensers for shower gel 4. The bed side lamps were not working in the one bedroom 5. The apartment looks a bit old and tired. Some basic renovations would give it a fresh look 6. Decent security although there wasn't always security at the gate and we often had to open and close the gate, on leaving. The guard was in the booth but left us to open and close the gate. … It's these things that leave an impression on guests. So easily remedied but is the manager in charge strong enough to put a bit more energy and passion into the staff. Bit of apathy all round. Definitely not coming back as there are more hotels in the area. Take these comments seriously.

Very very Good stay

Customer review rating 5.0/5

Nombulelo C. Z. Business - 11/12/2021 Confirmed reviews ALL

Very homely

Customer review rating 1.0/5

Anonymous Solo - 10/12/2021 Confirmed reviews ALL

The reception was cold, was given the key to a room that was locked from inside and had to walk back to the receptionist who wasn’t even apologetic about it.

Good

Customer review rating 5.0/5

Sipho Business - 08/12/2021 Confirmed reviews ALL

It was good everything was very good

Well located for a shopping experience and not far from the airport

Customer review rating 4.0/5

R. D. S. Solo - 05/12/2021 Confirmed reviews ALL

Satisfactory

Well l9catrd

Customer review rating 4.0/5

Welile V. Friends - 05/12/2021 Confirmed reviews ALL

Satisfactory stay however rooms need airconditioning upgrades

Good stay

Customer review rating 4.0/5

Bheki M. Business - 30/11/2021 Confirmed reviews ALL

I enjoyed staying at Mercure. The staff is welcoming and friendly. The rooms are clean and of high hygiene. I was not impressed with your dinner, you have a same menu everyday.

Both well located and good stay

Customer review rating 4.0/5

L. F. Business - 27/11/2021 Confirmed reviews ALL

Everything is excellent but water pressure was terrible please pay attention to it and improve on the air conditioning for cooling and heating

Well located

Customer review rating 2.5/5

Skindeep Couples - 23/11/2021 Confirmed reviews ALL

At first given a room with used linen. We had a hard time trying to get either clean linen or new room. The lady at the reception was looking irritated and not willing to assist. After a long persistence we were finally given a new room. From that point our stay was excellent and comfortable.

Customer review rating 2.5/5

Andre S. Business - 22/11/2021 Confirmed reviews ALL

My vehicle got damage on your premises. Feedback by your Management was promises. As yet nothing was received.

Good

Customer review rating 4.5/5

Dr D. B. Business - 21/11/2021 Confirmed reviews ALL

Not so bad Enjoyed my stay Thanks

Good stay.

Customer review rating 5.0/5

Dk Business - 21/11/2021 Confirmed reviews ALL

I love the staff and foods

Well located, friendly and ready to assist staff

Customer review rating 4.5/5

Anonymous Solo - 21/11/2021 Confirmed reviews ALL

Enjoyable experience

Well located

Customer review rating 4.0/5

Anonymous Business - 17/11/2021 Confirmed reviews ALL

It's was very easy to get the booking the receptionist was very helpful and understanding my request

Good stay

Customer review rating 4.0/5

Mashilo M. Business - 16/11/2021 Confirmed reviews ALL

nice

Super friendly staff and prefect location

Customer review rating 4.5/5

Dave Business - 16/11/2021 Confirmed reviews ALL

As always, staff of the hotel were really friendly and welcoming. The proximity of the hotel to shops and main routes makes it easy to get around for business as well as pleasure.

OBSERVATIONS ON HOTEL SHORTFALLS

TripAdvisor rating 3.0/5

mhanjahanja 21/07/2021 TripAdvisor review

I turned down the first room I was offered because the lock and security lach were broken . I couldn't believe that they would leave the door in that condition. The room I was finally given had the Aircon not working I stayed there for 5 days and they still didn't repair it. The bath tub was dirty and signs of mould around it were visible. I had to struggle to pull out the trash bin. The steel chair seat at the table is loose. The bedside light does not function.. With all these problems one wonders what is the job of the House Keeper and hi/her team?. I suggested previously that the Hotel owners need to employ a well paid Hands on Housekeeper who should demand and get daily reports from his/her crew on the condition of each room. Mercure Hotel Eastgate has been my home away from home since the early 2000s and it breaks my heart to see this fine facility degenarating like this.

Dear Mr. Hanjahanja, Thank you for taking the time to tell us about your experience at the Mercure Hotel Bedfordview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gugu Makhanya, Rooms Division Manager

Excellent Hotel

TripAdvisor rating 5.0/5

Getaway35517139595 Business - 04/02/2020 TripAdvisor review

It was good to stay at your Hotel and everything from my check in to check out even the room was clean and i had good time. The only think i can say its every time the house keeping work at the room the key was blocked

Needs Serious Cleaning

TripAdvisor rating 1.0/5

AndersonM1912 Family - 19/01/2020 TripAdvisor review

The location of the hotel is convenient as it is next to a shopping mall. The hotel rooms require deep cleaning & fumigation, while the carpets need replacing as they have a serious stench. The dining experience is limited but the is a food court which offers great variety at the shopping mall. I would not recommend the hotel rooms in their current state.

The worst mercure hotel I've ever been to in my life

TripAdvisor rating 1.0/5

Wellington Vini... F Family - 02/01/2020 TripAdvisor review

Unfortunately my entire stay at the hotel was the worst I could ever experience in any hotel chain I have ever stayed at. 1 - TRANSFER: I had previously booked a shuttle provided by the hotel. I passed the flight information and arrival time, and yet, upon arrival, I had to wait approximately 40 minutes for the arrival of the transport. In the meantime it was very complicated to keep in touch via phone as the driver hung up on me before we broke up the conversation. 2 - ROOM: I was assigned to a room that did not match what I had booked. The bathroom light was not working and the room smelled very bad. It looked like some animal was dead inside. I went back to the front desk and directed me to another room, in the same pattern. 3- TOWELS: There were no towels available to use in the room. I went back to the front desk to request new towels and Jason (the receptionist) told me that the laundry staff had not returned the clean towels to the hotel. So he had no towels available to provide me. I was in a hotel that had no bath.

Dear Mrs Wellington viniciusf Thank you for providing us with constructive feedback regarding your recent stay at our Hotel. As an International brand which prides itself on service, we thank you for highlighting the areas of concern. The succession of incidents and disappointments you were exposed to are inexcusable service failures that have been addressed with the seriousness they deserve, thus eliminating the possibilities of reoccurrence in the future. It is not characteristic of the level of service offered at Mercure Hotels; consequently we are disheartened to have failed in delivering the warm Hospitality we are best known for. It is with absolute regret that this happened as our team is trained to deal with such daily procedures efficiently. We fully acknowledge your comments and we apologize profusely for failing to deliver on the brand promise. We strive to consistently provide our guests with the best possible products and service at all times. We trust that your experience will not deter you to consider our property for future stays. Yours in Hospitality, Rexy Mgwili Rooms Division Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in johannesburg