Mercure Johannesburg Bedfordview Hotel 3 stars

Friendly staff..clean comfortable rooms.Delicious food

Our unit had no hot water the receptionist requested we must pay for a different unit...he was not compassionate regarding he was at fault not us.

very helpful front desk personnel

Spacious flat, good value for money, very friendly service

I turned down the first room I was offered because the lock and security lach were broken . I couldn't believe that they would leave the door in that condition. The room I was finally given had the Aircon not working I stayed there for 5 days and they still didn't repair it. The bath tub was dirty and signs of mould around it were visible. I had to struggle to pull out the trash bin. The steel chair seat at the table is loose. The bedside light does not function.. With all these problems one wonders what is the job of the House Keeper and hi/her team?. I suggested previously that the Hotel owners need to employ a well paid Hands on Housekeeper who should demand and get daily reports from his/her crew on the condition of each room. Mercure Hotel Eastgate has been my home away from home since the early 2000s and it breaks my heart to see this fine facility degenarating like this.

The stay was comfortable and well suited for family dwelling. The only problem was no internet during our stay.

Every time I stay @ Mercure, whether private or business, i feel at home.

Very professional members of staff.

Paid for our full stay in advance so expected to get a nice good room but no we were given one of the worst ones upstairs. Dirty bathroom, dirty used face mask under the dressing table, broken blinds a dead fly behind the toilet & oh wait for the big one… a big spot of blood on the main bedroom’s duvet!!! Ask housekeeping, they came & too a picture. Oh and the heater was also very filthy & had blood stains on it!!! Limited channels on the TV, nothing for my kids to watch! No directory in the room either. We were moved to Room 609 the next day. Bathroom was neater but basin tap was broken, kitchen blinds broken, old microwave compared to the previous room. No heater so had to demand for the one we had used in the old room. Oh & I took pictures which I can show you of the 2 bottles by the bath of the supposed shower gel & foam bath but both labeled the same ‘hand soap’ or something like really?? The curtains in the bedroom do not close properly so that there’s always a gap letting in a ray of light when one just wants total darkness!

efficient due to the good suite and good location

As always, my stay was comfortable and all staff were friendly and helpful...

The issue at the gate please fix it. It is of security concern, Attend to this matter as a matter of emergency.

Unfortunately my stay with Mecure was cut short due to the continued noise created by some of its gueats, one would now think the Mecure has become a night brothel, there are cars in and out of the hotel playing loud music at early hours of the morning, guests having parties till 3am in the morning,.I could go on but as explained when I left, myself and my family left the Mecure earlier than planned to seek accomodation elsewhere.

Beautiful experience

TV reception is always poor. Not clear at all very hazy which really is irritating. Glass Shower guard in the bath needs rubber at the bottom so water drains back into the bath as the floor gets soaking wet after a shower.