Mercure Johannesburg Bedfordview Hotel 3 stars

Customer review rating 3.8/5 1,492 reviews

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Mercure Johannesburg Bedfordview Hotel
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+ 21 Services

Hotel extras

  • Free WIFI

  • Outdoor Swimming Pool

  • Free Parking

  • Conveniently located opposite Eastgate Mall

  • 15 min drive from the Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • O R TAMBOPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Golf course 18 holes (nearby)Paying
  • Ski hire facilities (nearby)Paying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Johannesburg Bedfordview Hotel

33 Bradford Road Bedfordview
PO Box 75825
Gardenview
2047 johannesburg
south africa

Tel: +27116221556

Fax: (+27)11/6228725

Check-in from 14h00

Check out up to 11h00

  • By plane

    O R TAMBO At 10km / 6.21 miles - Shuttle paying

  • By plane

    RAND AIRPORT At 30km / 18.64 miles

  • By car

    highway n12 At 4km / 2.5 miles

  • By car

    n12 At 2km / 1.25 miles

  • By car

    n3 At 0.5km / 0.31 miles

  • By train

    PARK STATION At 9.99km / 6.21 miles

GPS :-26.1793, 28.118999

Our accommodation(s)

The hotel has 120 rooms - choose between a Standard Apartment with 1 Queen Bed or Standard Apartment with 2 Queen Beds. All have a spacious layout with a separate lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Studio

Our restaurants and bars

BREAKFAST ROOM

Type of cuisine: Regional

This 54 seater breakfast room has a full selection of hot and cold varieties to choose from. African dishes available daily as well as a fine selection of Fair Trade coffees.

LADIES BAR

Non contractual photo

A relaxed bar that offers fine Fair Trade coffees and speciality coffees as well as a large array of regional cocktails to choose from.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 112

  • Maximum capacity: 90 people

Find out more

Our guest reviews for
Mercure Johannesburg Bedfordview Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

1,492 reviews

tripadvisor

TripAdvisor Rating 3.0/5

319 reviews

well located

Customer review rating 3.0/5

M. L. Business - 01/04/2021 Confirmed reviews ALL

WIFI was not working and I have try to report it but nothing happened , in the rooms signal is very very poor

Dear Azwifarwi M., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Operations Manager

Good service throughout

Customer review rating 4.5/5

Frederic D. Business - 28/03/2021 Confirmed reviews ALL

Reception efficient and friendly as usual. This time house keeping was very present and pleasant too

Dear Frederic D., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rexy Mgwili Operations Manager

Well located, very convenient

Customer review rating 5.0/5

Dc E. Couples - 19/03/2021 Confirmed reviews ALL

Excellent reception and checking in process handled extremely professionally

Dear Daniel E., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rexy Mgwili Operations Manager

Was not good at all

Customer review rating 2.0/5

Anonymous Business - 16/03/2021 Confirmed reviews ALL

People next to me they were making noise I could not sleep my last day i

Dear Gizework G., Thank you for providing us with constructive feedback regarding your recent stay at our Hotel. We also thank you for highlighting the areas of concern, this incident you were exposed to is inexcusable and a disappointment indeed. We would like to assure you that we have addressed this noise matter with our night staff and together with our security thus looking at a more permanent solution to eliminate the possibilities of reoccurrence in the future. please allow me to express my sincerest apologies for this inconvenience. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Operations Manager

The hotel is perfectly situated for ease of access to the airport, shopping malls and business parks in and around Bedfordview and Edenvale.

Customer review rating 4.0/5

Dave Business - 08/03/2021 Confirmed reviews ALL

Always find the stay comfortable and hassle free.

Dear Dave W.,, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rexy Mgwili Operations Manager

It's the service that I appreciate most.

Customer review rating 4.0/5

Mellous M. Business - 08/03/2021 Confirmed reviews ALL

The staff were most helpful. It's well located close yo the mall.

Dear Mellous M., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rexy Mgwili Operations Manager

Well located

Customer review rating 2.5/5

Don Business - 04/03/2021 Confirmed reviews ALL

Rooms were clean and comfortable. Only downside was a broken soap holder in the bathroom and noisy guests in a nearby who partied all night until daybreak.

Dear Donald B., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Operations Manager

FILTHY BED LINEN, Rude staff

Customer review rating 0.5/5

J B. Business - 03/03/2021 Confirmed reviews ALL

Rude staff at the entarence gate 5 min into my stay, I discovered my linen in room 302 was filthy, not dust particles... but multiple oily and brown spots the size of my palm. Thus indicating that the linen was not removed from who ever stayed there before me. AND THIS IN THE MIDDLE OF THE COVID 19 PANDEMIC. The rooms is not in the same condition as what you advertised on the internet. I asked for my refund to find other accommodation, and my refund was issued. But only after everything is done your "manager" indicated that it will take between 3 -5 word days to get the refund. HOW THE HELL AM I SUPPOSED TO MAKE ANOTHER BOOKING IF I DONT HAVE MY MONEY. I AM GOING TO SPREAD THE PHOTOS I TOOK ON SOCIAL MEDIA

Dear Juanre B., Thank you for providing us with constructive feedback regarding your visit at our Hotel. We also thank you for highlighting the areas of concern, this incident you were exposed to is inexcusable and a disappointment indeed. We would like to assure you that the cleanliness and hygiene of our rooms has been addressed with the seriousness it deserves; At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is with absolute regret that this happened. We appreciate you sharing your concerns, and it is our hope that you give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Operations Manager

Spacious Flat

Customer review rating 4.5/5

Anonymous Business - 25/02/2021 Confirmed reviews ALL

Very efficient and friendly check in. Spacious apartment, good location. Somewhat noisy guests this time

Dear Frederic D., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be pleasant as well. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Well located

Customer review rating 4.0/5

Jeremiah Families - 20/02/2021 Confirmed reviews ALL

Very convenient location close to the shopping mall. The apartment is nice and big can accommodate family or couples. Renovations are required though, carpets and blinds.

Dear Jeremiah Rhodes T., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. Please rest assured that we are taking the appropriate measures to address the problems mentioned. Thank you again for sharing your experience, and we hope your next visit will be as good as the previous one. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Well located

Customer review rating 3.0/5

Shamy Families - 16/02/2021 Confirmed reviews ALL

Was not what we expected Our room bathroom was not good the shower leaked water it had a bad odor the aircon gabe us problems

Dear Sundranathan P., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems mentioned regarding the maintenance of the bathroom, shower and air conditioner so that we can prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Great amenities

Customer review rating 3.5/5

Fred Solo - 08/02/2021 Confirmed reviews ALL

Absolutely nothing to complain about.

Dear Fred, Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Great Staff

Customer review rating 3.5/5

Sean W. Business - 17/01/2021 Confirmed reviews ALL

The Staff were all friendly, from check in, to the bar, to Housekeeping and the Security Staff.

Dear Sean W., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking the appropriate measures to address the problem with Wi-Fi to prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Good stay, good family place. Well located in Joburg

Customer review rating 4.5/5

Victor M. Families - 16/01/2021 Confirmed reviews ALL

Nice breakfast. Cleniness in the bathroom. The only challenge was with flies in the dining room.

Dear Victor M., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking the appropriate measures to address the problem with the flies with our pest control company to prevent future occurrences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Needs Renovation

Customer review rating 4.0/5

Frederic D. Business - 15/01/2021 Confirmed reviews ALL

Service this time was impeccable. The Wifi in room 404 wasn't working. The sofa needs upholstering. Once seated it is difficult to get out again.....Balcony furniture should be replaced. It doesn't cost much..... Otherwise a fine and spacious apartment and very well located.

Dear Frederic D., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking the appropriate measures to address the problem with Wi-Fi so that we can prevent future occurrence. Thank you again for sharing your experience, and we hope this will not deter you from staying with us in the future. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Very good stay.

Customer review rating 5.0/5

Thuma B. H. Solo - 07/01/2021 Confirmed reviews ALL

Friendly staff. Polite. Helpful. Nice facilities and room. Clean. Excellent food.

Dear Thuma Boiki H., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Excellent Hotel

TripAdvisor rating 5.0/5

Getaway35517139595 Business - 04/02/2020 TripAdvisor review

It was good to stay at your Hotel and everything from my check in to check out even the room was clean and i had good time. The only think i can say its every time the house keeping work at the room the key was blocked

Needs Serious Cleaning

TripAdvisor rating 1.0/5

AndersonM1912 Family - 19/01/2020 TripAdvisor review

The location of the hotel is convenient as it is next to a shopping mall. The hotel rooms require deep cleaning & fumigation, while the carpets need replacing as they have a serious stench. The dining experience is limited but the is a food court which offers great variety at the shopping mall. I would not recommend the hotel rooms in their current state.

The worst mercure hotel I've ever been to in my life

TripAdvisor rating 1.0/5

Wellington Vini... F Family - 02/01/2020 TripAdvisor review

Unfortunately my entire stay at the hotel was the worst I could ever experience in any hotel chain I have ever stayed at. 1 - TRANSFER: I had previously booked a shuttle provided by the hotel. I passed the flight information and arrival time, and yet, upon arrival, I had to wait approximately 40 minutes for the arrival of the transport. In the meantime it was very complicated to keep in touch via phone as the driver hung up on me before we broke up the conversation. 2 - ROOM: I was assigned to a room that did not match what I had booked. The bathroom light was not working and the room smelled very bad. It looked like some animal was dead inside. I went back to the front desk and directed me to another room, in the same pattern. 3- TOWELS: There were no towels available to use in the room. I went back to the front desk to request new towels and Jason (the receptionist) told me that the laundry staff had not returned the clean towels to the hotel. So he had no towels available to provide me. I was in a hotel that had no bath.

Dear Mrs Wellington viniciusf Thank you for providing us with constructive feedback regarding your recent stay at our Hotel. As an International brand which prides itself on service, we thank you for highlighting the areas of concern. The succession of incidents and disappointments you were exposed to are inexcusable service failures that have been addressed with the seriousness they deserve, thus eliminating the possibilities of reoccurrence in the future. It is not characteristic of the level of service offered at Mercure Hotels; consequently we are disheartened to have failed in delivering the warm Hospitality we are best known for. It is with absolute regret that this happened as our team is trained to deal with such daily procedures efficiently. We fully acknowledge your comments and we apologize profusely for failing to deliver on the brand promise. We strive to consistently provide our guests with the best possible products and service at all times. We trust that your experience will not deter you to consider our property for future stays. Yours in Hospitality, Rexy Mgwili Rooms Division Manager

Quiet time in Jo'Burg

TripAdvisor rating 4.0/5

bennyvel40 Solo travel - 18/08/2019 TripAdvisor review

Good to be back at Mercure, Bedfordview meeting the same kindly staff again. A pleasant time indeed. All was ready and as expected. Staff is pleasant and tries to help. Hotel is still quite affordable.

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