Mercure Johannesburg Bedfordview Hotel 3 stars

Very professional members of staff.

Paid for our full stay in advance so expected to get a nice good room but no we were given one of the worst ones upstairs. Dirty bathroom, dirty used face mask under the dressing table, broken blinds a dead fly behind the toilet & oh wait for the big one… a big spot of blood on the main bedroom’s duvet!!! Ask housekeeping, they came & too a picture. Oh and the heater was also very filthy & had blood stains on it!!! Limited channels on the TV, nothing for my kids to watch! No directory in the room either. We were moved to Room 609 the next day. Bathroom was neater but basin tap was broken, kitchen blinds broken, old microwave compared to the previous room. No heater so had to demand for the one we had used in the old room. Oh & I took pictures which I can show you of the 2 bottles by the bath of the supposed shower gel & foam bath but both labeled the same ‘hand soap’ or something like really?? The curtains in the bedroom do not close properly so that there’s always a gap letting in a ray of light when one just wants total darkness!

efficient due to the good suite and good location

As always, my stay was comfortable and all staff were friendly and helpful...

The issue at the gate please fix it. It is of security concern, Attend to this matter as a matter of emergency.

Unfortunately my stay with Mecure was cut short due to the continued noise created by some of its gueats, one would now think the Mecure has become a night brothel, there are cars in and out of the hotel playing loud music at early hours of the morning, guests having parties till 3am in the morning,.I could go on but as explained when I left, myself and my family left the Mecure earlier than planned to seek accomodation elsewhere.

Beautiful experience

TV reception is always poor. Not clear at all very hazy which really is irritating. Glass Shower guard in the bath needs rubber at the bottom so water drains back into the bath as the floor gets soaking wet after a shower.

The lady serving me breakfast told me I was entitled to only two slices of toast when I asked for four slices. I got four eventually. Unacceptable for a buffet breakfast costing R165. I felt offended.

It was a good feeling to be in your nice rooms with self catering. Only if you want to buy from the kitchen you would do so

The price very competitive for a 2 bedroom unit Reliable wifi

The worst experience for the amount that we pay, Firstly we were given two room that looked like drug addicts had been in the room for months without cleaning the room, there were burn marks and filth, for your staff to let out a room like that was so unprofessional and without an apology refunded the monies. Street kids were the only ones that would live in a place like that. It was registered under my name Caroline S.. My husband came back for the two room that you want a review on, a little cleaner but has gone gone down to the dogs, drug smugglers selling drugs the entire night, I dont know why you bother with security, the place is as good as Hillbrow in Eastgate. It was a waste of money and I will never come there again and I plan on putting it out there cause there is corruption going on at that place and most of the staff are part of it. I will be sending a mail to the directors cause I have proof of the room and the way Cindi handled the complaint.

Mercure is extremely well positioned for the business traveler with access to main freeways around johannesburg as well as airport (15 minutes). There are two major malls and many restaurants and shops from walking distance to 4km away Despite the above the layout of the many rooms / apartment style makes for a home from home feel with basic kitchenette and dining room facilities for those who prefer a night in or working Many have outdoor sitting areas which can be particularly pleasant in the sun

Enjoyed my stay as usual. Spacious flat, perfect location, friendly and efficient reception. Housekeeping lacks as usual. There was no b in in the bathroom and the safe was blocked. It is not for the guests to alert reception but for the housekeeper

Security of the place is poor- security gate not functional, security personnel busy on their cellphones and sometimes have to boot for them to open the gate. Some security personnel lean and sleep on the gate, and they are very unfriendly. In coming and outgoing cars directed to one gate sometimes Rooms not clean- carpets very dirty and terrible on some of us with sinuses. Curtains dirty and smelly, and even after reporting to cleaners nothing done Cleaning standard poor, no dusting of tops Crockery and cutlery in poor conditions, a danger to use for eating Worn out towels, not attractive for guest use Old plugs with no provision for twin plugs to charge gadgets No hangers in wardrobes- only broken pieces No place to dry washing rags and underwear Poor ventilation in bedroom 2, with just one small window while the room provides for two sleepers