Mercure Johannesburg Bedfordview Hotel 3 stars

It's was very easy to get the booking the receptionist was very helpful and understanding my request

nice

As always, staff of the hotel were really friendly and welcoming. The proximity of the hotel to shops and main routes makes it easy to get around for business as well as pleasure.

I've been going to the mercury for many years and it's never been as bad as this time. the hotel is falling down, poor service, delays in response, people stay a long time to check-in, there is almost nothing inside the house, you have to ask for pots, glasses, towels, cutlery, skillet. It used to be so pleasant to be in this hotel, it had everything, good service, attentive staff, flexible people, dynamic, quick response times to customer requests. I didn't like what I saw and I was very sad. I'm Mozambican and whenever I stay there, I always come with a lot of people. but the service is very bad. I hope that one day this hotel will return to what it o

This time housekeeping service was excellent too. Reception and other staff friendly as usual.

Everything was going well with the accommodation and all the staffs but the only problem that I had was with a noise that come from the other neighboring room like playing music loudly and screaming at night. specially on weekends(Friday)

When we arrived exhausted and anxious to get to our room, the front desk said they were out of keys. Luckily a man showed up with a key and we could go to our room. It was pouring outside and there was no guidance in pitch dark to find the building with our room. The outside of the hotel and lobby are good but inside the room, it was dingy and the couch looked dirty - just basically run down.

Your trainee at reception was rude and impatient

Large rooms however carpet not really clean in the living room

Sorry for the late response. After an operation, which is why I was there, it took a while for me to comfortably sit in front of my Desk top. Our stay was good. The room was clean and fresh. The mold which I had complained about in the bath on my earlier visit was not there in this room. I had to call reception though for a broken shower mixer which surprised me because I would have expected the Cleaner to take note of this as a matter of routine and report to Housekeeper, fix the problem before releasing the room. Consideration should be given to replacing some of the bath towels as well as the lounge couches which are very uncomfortable to sit in. Front desk staff were helpful and always courteous and friendly.

I enjoyed the comfort, location, meals. Most of all the staff and housekeeping group, especially (Sibongole) keep my apartment very clean.. Special thanks to hotel taxi driver (Peace) took me where in need to go and always on time. Front desk (BRADWIN DEBEER ) was very perfessional. Of the many times I visit Johannesburg., SA this was the best hotel o I have staged.

People were drunk,booking wasn't confirmed with the hotel,other patrons stayed up till very late look

Good location of property, opposite to estate mall, very well connected, UBER is very easy to get. The hotel staff is very supportive and smiling. Very good quality of internet connection, good breakfast.

I turned down the first room I was offered because the lock and security lach were broken . I couldn't believe that they would leave the door in that condition. The room I was finally given had the Aircon not working I stayed there for 5 days and they still didn't repair it. The bath tub was dirty and signs of mould around it were visible. I had to struggle to pull out the trash bin. The steel chair seat at the table is loose. The bedside light does not function.. With all these problems one wonders what is the job of the House Keeper and hi/her team?. I suggested previously that the Hotel owners need to employ a well paid Hands on Housekeeper who should demand and get daily reports from his/her crew on the condition of each room. Mercure Hotel Eastgate has been my home away from home since the early 2000s and it breaks my heart to see this fine facility degenarating like this.

It was good to stay at your Hotel and everything from my check in to check out even the room was clean and i had good time. The only think i can say its every time the house keeping work at the room the key was blocked