Satisfactory stay however rooms need airconditioning upgrades

I enjoyed staying at Mercure. The staff is welcoming and friendly. The rooms are clean and of high hygiene. I was not impressed with your dinner, you have a same menu everyday.

Everything is excellent but water pressure was terrible please pay attention to it and improve on the air conditioning for cooling and heating

At first given a room with used linen. We had a hard time trying to get either clean linen or new room. The lady at the reception was looking irritated and not willing to assist. After a long persistence we were finally given a new room. From that point our stay was excellent and comfortable.

My vehicle got damage on your premises. Feedback by your Management was promises. As yet nothing was received.

Not so bad Enjoyed my stay Thanks

I love the staff and foods

Enjoyable experience

It's was very easy to get the booking the receptionist was very helpful and understanding my request

nice

As always, staff of the hotel were really friendly and welcoming. The proximity of the hotel to shops and main routes makes it easy to get around for business as well as pleasure.

I turned down the first room I was offered because the lock and security lach were broken . I couldn't believe that they would leave the door in that condition. The room I was finally given had the Aircon not working I stayed there for 5 days and they still didn't repair it. The bath tub was dirty and signs of mould around it were visible. I had to struggle to pull out the trash bin. The steel chair seat at the table is loose. The bedside light does not function.. With all these problems one wonders what is the job of the House Keeper and hi/her team?. I suggested previously that the Hotel owners need to employ a well paid Hands on Housekeeper who should demand and get daily reports from his/her crew on the condition of each room. Mercure Hotel Eastgate has been my home away from home since the early 2000s and it breaks my heart to see this fine facility degenarating like this.

It was good to stay at your Hotel and everything from my check in to check out even the room was clean and i had good time. The only think i can say its every time the house keeping work at the room the key was blocked

The location of the hotel is convenient as it is next to a shopping mall. The hotel rooms require deep cleaning & fumigation, while the carpets need replacing as they have a serious stench. The dining experience is limited but the is a food court which offers great variety at the shopping mall. I would not recommend the hotel rooms in their current state.

Unfortunately my entire stay at the hotel was the worst I could ever experience in any hotel chain I have ever stayed at. 1 - TRANSFER: I had previously booked a shuttle provided by the hotel. I passed the flight information and arrival time, and yet, upon arrival, I had to wait approximately 40 minutes for the arrival of the transport. In the meantime it was very complicated to keep in touch via phone as the driver hung up on me before we broke up the conversation. 2 - ROOM: I was assigned to a room that did not match what I had booked. The bathroom light was not working and the room smelled very bad. It looked like some animal was dead inside. I went back to the front desk and directed me to another room, in the same pattern. 3- TOWELS: There were no towels available to use in the room. I went back to the front desk to request new towels and Jason (the receptionist) told me that the laundry staff had not returned the clean towels to the hotel. So he had no towels available to provide me. I was in a hotel that had no bath.