Mercure Johannesburg Bedfordview Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 309 reviews

Best price
guarantee
Mercure Johannesburg Bedfordview Hotel - Image 1
Mercure Johannesburg Bedfordview Hotel - Image 2
Mercure Johannesburg Bedfordview Hotel - Image 3
Mercure Johannesburg Bedfordview Hotel - Image 4
33 Bradford Road Bedfordview, PO Box 75825, Gardenview, 2047 JOHANNESBURG, South Africa

Description

Hotel extras

  • Free WIFI

  • Outdoor Swimming Pool

  • Free Parking

  • Conveniently located opposite Eastgate Mall

  • 15 min drive from the Airport

Our accommodation(s)

Studio

Standard Room with 1 double bed

  • 3 pers. max
  • 45 m² / 484 sq ft
  • Bedding 1 x Double bed(s)
  • Most of the accommodation: Balcony
See availabilities

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Johannesburg Bedfordview Hotel

33 Bradford Road Bedfordview, PO Box 75825, Gardenview
2047 JOHANNESBURG
South Africa

GPS:-26.1793, 28.118999

Telephone
Fax +27 11 622 8725

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

BREAKFAST ROOM

This 54 seater breakfast room has a full selection of hot and cold varieties to choose from. African dishes available daily as well as a fine selection of Fair Trade coffees.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  309 reviews

Customer review rating 4.0/5

Lerato M. Business - Confirmed reviews ALL

Comfortable, homely but renovations are due

Good day Lerato, Thank you for taking the time to share your positive feedback following your recent stay at Mercure Hotel Bedfordview. We are delighted to hear that you found your stay was comfortable and homely and that our team, breakfast offering, and check-in and check-out experiences contributed positively to your visit. Your feedback is invaluable to us as it helps us continuously improve our services and guest experience. We also appreciate your comments regarding some of the appliances and the need for renovations. Please be assured that we have taken note of your observations and will share them with the relevant departments as we continue to enhance our facilities. A special thank you for recognizing our Front Office team member. We are proud to have dedicated professionals who consistently strive to deliver exceptional service, and we will ensure that your kind compliments are shared with him. We are grateful for your feedback and look forward to welcoming you back to Mercure Hotel Bedfordview in the near future. Kind regards, Afrika Nkosi Hotel Manager

Customer review rating 2.5/5

Tholakele D. Solo - Confirmed reviews ALL

The room Is 10 /10 but the food is not good myb I eat once or twice in the week

Good day Tholakele, Thank you for taking the time to share your feedback regarding your recent stay with us at Mercure Hotel Bedfordview. We are delighted to hear that you were pleased with your accommodation, cleanliness standards, and the service provided by our team, particularly our Bar Team. Your kind comments have been shared with them and are greatly appreciated. At the same time, we sincerely apologize that our food offering did not meet your expectations. We appreciate your honest feedback regarding the taste and preparation of the meals, as well as the breakfast selection. Your comments have been shared with our Executive Chef and Kitchen Team for review and improvement, as guest satisfaction remains one of our highest priorities. We are grateful for your valuable feedback, as it helps us identify areas where we can improve and enhance the overall guest experience. Thank you once again for choosing Mercure Hotel Bedfordview. We hope to have the opportunity to welcome you back and provide you with a much-improved dining experience during your next stay. Kind regards, Afrika Nkosi Hotel Manager

Customer review rating 1.0/5

Senthil N. P. Friends - Confirmed reviews ALL

am writing to formally express my disappointment regarding the disorganised and unsatisfactory experience during my recent stay at your property. I had made a booking for a 2-bedroom apartment for 3 adults with breakfast included, as clearly reflected in the Accor app under a bed-and-breakfast reservation. Prior to arrival, your team had even asked for my estimated arrival time, which reasonably led me to expect that the apartment would be fully prepared upon check-in. Unfortunately, this was far from the case. Upon arrival, the front desk staff member attended to me with a rather nonchalant attitude and informed me that my booking did not include breakfast, despite the Accor app clearly stating otherwise. This immediately created unnecessary confusion and inconvenience at the start of the stay. The problems continued when I entered the apartment. Despite the booking being for 3 adults, there were only 2 bath towels provided. When I was about to take a shower, I further discovered that the bath gel container was completely empty. Attempting to contact the front desk for assistance became another frustrating experience. There was no phone directory in the apartment, no information card with housekeeping or reception numbers, and not even a TV guide available in the room. As a result, I was forced to walk back to the front desk in the cold weather simply to request basic amenities that should have already been checked before guest arrival. Frankly, all of these issues could have been easily avoided with a simple housekeeping checklist and better coordination between departments. For a property operating under the Accor brand, this level of preparation and service is extremely disappointing and falls well below expectations. I hope management will seriously review these operational shortcomings and provide appropriate corrective measures to prevent future guests from encountering similar experiences. I would also appreciate your acknowledgement of this complaint and an explanation of how the matter will be addressed. I look forward to your response.

Good day N., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. Please accept our sincere apologies for the inconvenience and disappointment you experienced during your visit. We are truly concerned to learn that your arrival and overall stay did not meet the standards of service and hospitality that we strive to provide at Mercure Hotel Bedfordview and within the Accor brand. We regret the confusion regarding your breakfast inclusion and understand the frustration this caused upon check-in. Additionally, we are disappointed to learn about the shortcomings within the apartment preparation, including the missing amenities, insufficient towels, and empty bath gel dispenser. This certainly does not reflect the level of attention to detail and readiness we expect from our teams prior to guest arrival. We also sincerely apologise for the inconvenience caused by the lack of in-room information, which resulted in you having to return to reception in uncomfortable weather conditions to request basic necessities. Your comments regarding housekeeping procedures, room checks, and departmental communication have been taken very seriously and will be addressed directly with the relevant teams to ensure immediate corrective action is implemented. Please be assured that your feedback is highly valued, as it allows us to identify operational gaps and improve the guest experience we deliver. We appreciate you bringing these matters to our attention and sincerely regret that your experience fell below expectations. Thank you once again for your feedback, and we do hope you will allow us the opportunity to restore your confidence in our hotel during a future stay. Kind Regards Afrika Nkosi Hotel Manager

Customer review rating 3.5/5

Jeronimo G. Solo - Confirmed reviews ALL

Good

Dear Jeronimo, Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that your overall stay was acceptable and that you had a good experience with us. We also appreciate your comments regarding the room equipment and understand the importance of continuously improving our facilities to enhance guest comfort. Please rest assured that your feedback has been noted and shared with the relevant department for review and consideration. We sincerely apologies for the inconvenience experienced during breakfast service, particularly regarding the shortage of food items before the end of service hours. This is certainly not the standard we strive to deliver. Your comments have been shared with our Food & Beverage team to ensure closer monitoring and improved replenishment during breakfast periods. Guest feedback such as yours is extremely valuable to us as it helps us identify areas where we can improve our service and overall guest experience. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for an improved and more enjoyable stay in the future. Kind regards, Afrika Nkosi Hote Manager

Customer review rating 5.0/5

Vincent R. Business - Confirmed reviews ALL

It was amazing everything was good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rexy Mgwili Rooms Division Manager

Other web-users rate our hotel

  • 151 reviews 9.4/10 Location
  • 237 reviews 4.9/10 Room
  • 188 reviews 6.7/10 Service
  • 14 reviews 6.6/10 WiFi
  • 112 reviews 4.7/10 Cleanliness
  • 60 reviews 3.5/10 Vibe
  • 55 reviews 5.1/10 Food
  • 45 reviews 2.8/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Johannesburg