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Mercure Johannesburg Bedfordview Hotel 3 stars

Customer review rating 3.8/5 1,378 reviews
Mercure Johannesburg Bedfordview Hotel
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Hotel extras

  • Free WIFI

  • Outdoor Swimming Pool

  • Free Parking

  • Conveniently located opposite Eastgate Mall

  • 15 min drive from the Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • O R TAMBOPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Golf course 18 holes (Nearby)
  • Ski hire facilities (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Self service business centre

Hotel location

Mercure Johannesburg Bedfordview Hotel

33 Bradford Road Bedfordview
PO Box 75825
Gardenview
2047
johannesburg
south africa

Tel: +27116221556

Fax: (+27)11/6228725

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    O R TAMBO At 10km / 6.21 miles - Shuttle paying

  • By plane

    RAND AIRPORT At 30km / 18.64 miles

  • By car

    highway n12 At 4km / 2.5 miles

  • By car

    n12 At 2km / 1.25 miles

  • By car

    n3 At 0.5km / 0.31 miles

  • By train

    PARK STATION At 9.99km / 6.21 miles

GPS :-26.1793, 28.118999

Our accommodations

The hotel has 120 rooms - choose between a Standard Apartment with 1 Queen Bed or Standard Apartment with 2 Queen Beds. All have a spacious layout with a separate lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 45m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Accessible room

Standard Apartment with 1 Queen size bed

  • Max. number of persons: 2
  • Area: From 47m²
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Apartment with 2 Queen size beds

  • Max. number of persons: 5
  • Area: From 65m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

BREAKFAST ROOM

Type of cuisine: Regional

This 54 seater breakfast room has a full selection of hot and cold varieties to choose from. African dishes available daily as well as a fine selection of Fair Trade coffees.

LADIES BAR

Photo non contractuelle / Strictly non binding

A relaxed bar that offers fine Fair Trade coffees and speciality coffees as well as a large array of regional cocktails to choose from.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 112 m²

  • Maximum capacity: 90 people

Find out more

Our guest reviews for
Mercure Johannesburg Bedfordview Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

1,378 reviews

tripadvisor

TripAdvisor Rating 3.0/5

322 reviews

Customer review rating 3.8/5

Lee Families - 14/02/2020 Confirmed reviews ALL

very good enjoyed the safe catering set up. comfortable and homey feeling

Dear Linda N., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that the issue in regards to crockery, has been noted and we will attend to the matter diligently. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Assistant Front Office Front

Good location, good size rooms, need to modernise the airconditioning

Customer review rating 3.8/5

David H. Friends - 13/02/2020 Confirmed reviews ALL

I stay here because of its proximity to the airport, Sandton and the Eastgate Mall opposite that has restaurants, and shops. The staff are very accommodating and friendly. The aircon in my room wasn't functioning very well and was an old model. This is the second time this has happened, you need to modernise with split units.

well located

Customer review rating 3.8/5

Nomvelo M. Business - 10/02/2020 Confirmed reviews ALL

i enjoyed my stay, please include shower caps as bathroom essential

Dear Nomvelo M., Thank you for the good review of our hotel! We will take into consideration your suggestion in regards to the shower caps, however you may request for it at reception. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Nice stay, but need to address the communication

Customer review rating 3.8/5

Anonymous Solo - 10/02/2020 Confirmed reviews ALL

Convenient location and nice facilities. However communication needs work. I booked a shuttle via email, and apparently the shuttle company was not told, until I landed in Johannesburg and called the hotel letting them know I was there. Then the day of check out, I called the front desk to change my check out time and to ask them to tell the shuttle company. It seems whoever I spoke to on the phone told neither the receptionist nor the shuttle service and both told me I was late when I returned to the hotel.

Dear Andoni D., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have introduced a system of recording all transfers, confirmed and unconfirmed in a book to avoid miscommunications. We have also addressed the miscommunication with the relevant staff members, and offered your feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Relaxing atmosphere

Customer review rating 3.8/5

Wilfred Families - 08/02/2020 Confirmed reviews ALL

Well recieved especially at reception desk

Excellent Hotel

TripAdvisor rating 3.0/5

Getaway35517139595 Business - 04/02/2020 TripAdvisor review

It was good to stay at your Hotel and everything from my check in to check out even the room was clean and i had good time. The only think i can say its every time the house keeping work at the room the key was blocked

Mediocre

Customer review rating 3.8/5

Anonymous Solo - 02/02/2020 Confirmed reviews ALL

Run down feel to the place

Well located, nice rooms

Customer review rating 3.8/5

Hassan N. Business - 01/02/2020 Confirmed reviews ALL

The property is clean and quiet, near East Gate mall where you can buy almost everything for your comfort. The rooms are spacious and very ambient. I loved the cab guys who operate from the hotel as they made me feel safe to venture into the city with them. I would definitely stay here again.

Dear H N., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Assistant Front office Manager

Well located

Customer review rating 3.8/5

Afourma-sa Friends - 26/01/2020 Confirmed reviews ALL

Quick check, friendly staff

Excellent location very close to freeway and shopping mall, including gym

Customer review rating 3.8/5

Dave Business - 26/01/2020 Confirmed reviews ALL

Relaxed and friendly atmosphere.

Terrible room condition

Customer review rating 3.8/5

Loh Z. Business - 25/01/2020 Confirmed reviews ALL

Nothing works in the room. Dirty, air conditioning failed, phone failed.

wELL LOCATED BUT SHABBY ACCOMMODATION.

Customer review rating 3.8/5

Berkley P. Business - 24/01/2020 Confirmed reviews ALL

I was not given the room I had requested and promised when I made my reservation. The accommodation has become very shabby, the toilet cistern leaked and although the room looked clean, because it was shabby it left me feeling dirty. Unless the hotel is modernised I will not return.

Good location

Customer review rating 3.8/5

Frederic Business - 23/01/2020 Confirmed reviews ALL

Main attraction is the good :location and the spacious accommodation. Though the housekeeping has improved there is still some way to go. reception service always perfect.

Yes

Customer review rating 3.8/5

Alfred D. Couples - 22/01/2020 Confirmed reviews ALL

No glasses No bottled water No cutlery Ice tray empty No extra blanket Everything else was ok

Dear Alfred D., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Rooms Division Manager

Good Location

Customer review rating 3.8/5

Ana Families - 22/01/2020 Confirmed reviews ALL

It is not the first time that i stay in this hotel , just unfortunate that this time there was an issue everyday either with toiletries , towels or cleaning . It was a bit annoying have to call everyday the reception to get what was missing or request to clean the room when i was back in the hotel at 4p.m and still find it dirty.

Good stay

Customer review rating 3.8/5

Noluthando N. Families - 20/01/2020 Confirmed reviews ALL

Please just clean your carpet.

Dear N N., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rexy Mgwili Rooms Division Manager

Comfortable

Customer review rating 3.8/5

Aisha Families - 19/01/2020 Confirmed reviews ALL

The apartments are good and clean and in a good area too.

Dear Mehmud M., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rexy Mgwili Rooms Division Manager

Needs Serious Cleaning

TripAdvisor rating 3.0/5

AndersonM1912 Family - 19/01/2020 TripAdvisor review

The location of the hotel is convenient as it is next to a shopping mall. The hotel rooms require deep cleaning & fumigation, while the carpets need replacing as they have a serious stench. The dining experience is limited but the is a food court which offers great variety at the shopping mall. I would not recommend the hotel rooms in their current state.

Good

Customer review rating 3.8/5

Michael M. Business - 18/01/2020 Confirmed reviews ALL

Good though at same point I was not given bathing soap. Towels are small and carpet no need a lot of attention.

Dear Micheal M., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rexy Mgwili Rooms Division Manager

It wasn't a pleasant experience at all

Customer review rating 3.8/5

Alex Solo - 11/01/2020 Confirmed reviews ALL

I didnt get value for the money i paid. It was not a pleasant experience at all. From bad wifi service (only good at areas around the reception), poor room service delivery, limited menu etc. Only good thing is it has a spacious neat room.

Dear Alexander E., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Rooms Division Manager
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