Mercure Johannesburg Bedfordview Hotel 3 stars

Shower not fixed after being reported. Room not serviced. Alert, helpful and friendly security staff.

The itens from the kitchen needs attention. No glasses,no plates ,no towels etc

Staff were friendly and Check in great. But room was tired and needing maintenance. Bedding was clean. Water pressure very low.

Everything was fine except house keeping run short of products that cause inconvenience. Like dish wash Classic coffee Shampoo Like small amenities that need to be taken in consideration. Reservation especially Gugu is the best person to deal with and your front office staff as well. I have forgotten the most important point that the rooms are infested with cockroaches.

My stay at mercure was very nice and unexpected. I never thought it could be like that before I entered. At the reception I found this man who was very helpful and cheerful I felt home is here went into the room it was big and very spacious clean and.welcom I was to thirsty I wanted to reach for.a bottle of water but there was nothing on this one I think something has to be done.

My experience was awesome

When we arrived the door was unlocked, the place was dirty m, carpets not vacuumed, the fridge was not working i went to the front desk to inform them and they said they would come have a look and they never did..... House keeping knocked to bring towels i informed her aswell about the fridge she left and nobody came. We stayed despite all of these because it was raining plus i had a child with me i have paid for the room i will never again book with mercure hotel.... The room had a foul smell as well.

I like the staff at Mercure being a regular guest, it's great to see a familiar face. However, the units need a renovation the toilet and furniture. The unit that was allocated to the couch has reached it days need to be replaced.

Friendly staff and comfortable rooms..

The room was not well cleaned even the bathroom carpets are also dirty

Very helpful, and welcoming Staffs. Sindi and her team. Welcomed me very well. Service was at its best. The hotel has done well

The services are not that good, need more supervision. this time for an example, I asked for two blankets and an hour later I called again asking for the blankets and only one was brought to me. the flat did not a kettle and we asked for it so that we ave tea and it ever came. The reception is amazing, well educated staff, polite.

The rooms are excellent and well looked after. Cross apartment noise management needs to be enforced. One was drunk and playing loud music and in another a rowdy and noisy prayer session went on for nearly 30 minutes. Advise reception to communicate clearly shuttle payment modalities

The hotel has been detioriorating in every aspect and after many years of staying there I felt it was overpriced as compared to other hotels I stayed at. I feel that it may be the last place I'll be choosing to stay in the coming visits.

very good enjoyed the safe catering set up. comfortable and homey feeling