Mercure Johannesburg Bedfordview Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 334 reviews

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Mercure Johannesburg Bedfordview Hotel - Image 1
Mercure Johannesburg Bedfordview Hotel - Image 2
Mercure Johannesburg Bedfordview Hotel - Image 3
Mercure Johannesburg Bedfordview Hotel - Image 4
33 Bradford Road Bedfordview, PO Box 75825, Gardenview, 2047 JOHANNESBURG, South Africa

Description

Hotel extras

  • Free WIFI

  • Outdoor Swimming Pool

  • Free Parking

  • Conveniently located opposite Eastgate Mall

  • 15 min drive from the Airport

Our accommodation(s)

Book this hotel
Room 1

Studio

Standard Room with 1 double bed

Photo out of - Standard Room with 1 double bed

Comfortable room with air-conditioning, bathroom, satellite TV, pay movies, Internet access, modem point, direct dial telephone, hairdryer & safe deposit box.

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 45 m² / 484 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Pots/Pans/Dishes
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 14'/36 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 45 m² / 484 sq ft
  • Bedding 1 x Double bed(s)
  • Most of the accommodation: Balcony
See availabilities

Apartment

Standard Apartment with 2 Queen size beds

Photo out of - Standard Apartment with 2 Queen size beds

1 Standard Apartment with 2 Queen Sized bed, separate lounge, kitchenette, bathroom, outside patio, direct dial telephone, laptop safes, wifi internet in rooms. 32 Inch LCD TV offering satellite tv including four international channels.

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 65 m² / 699 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Pots/Pans/Dishes
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 14'/36 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Johannesburg Bedfordview Hotel

33 Bradford Road Bedfordview, PO Box 75825, Gardenview
2047 JOHANNESBURG
South Africa

GPS:-26.1793, 28.118999

Telephone
Fax +27 11 622 8725

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service
  • JNB Additional charge
  • O R TAMBO Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 120 rooms
  • 2 rooms for people with reduced mobility
  • 88 family rooms
  • 120 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas Additional charge

Air conditioning

  • Air Conditioning

Desk equipment available

  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception Additional charge

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Porter

  • Porter

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

3 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Well-being

Hotel Pool

  • Outside
  • On site
  • Outdoor parking
  • Private
  • One parking space
  • Max Limited Height: 2.8 m / 4.3 ft
  • Parking for a month
  • Parking for a week

Security

  • Well-lit parking
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

Complimentary Parking onsite

Parking information

  • On site

BREAKFAST ROOM

Photo out of - BREAKFAST ROOM

This 54 seater breakfast room has a full selection of hot and cold varieties to choose from. African dishes available daily as well as a fine selection of Fair Trade coffees.

Cooking style
Regional
Capacity
40
Accessibility
Accessible service
33 Bradford Road Bedfordview, PO Box 75825, Gardenview, 2047 Johannesburg, South Africa
Telephone +27 27116221556

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace
  • Meals by the swimming Pool
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Vegetarian menu

This 54 seater breakfast room has a full selection of hot and cold varieties to choose from. African dishes available daily as well as a fine selection of Fair Trade coffees.

Start the day with a delicious breakfast served in our Restaurant from 6:30am weekdays. An abundant of packed cold meals and hot dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  334 reviews

Customer review rating 4.5/5

Mbesa S. Business - Confirmed reviews ALL

Good day Mbesa, Thank you for taking your time to share your wonderful review and rating following your recent stay with us at Mercure Bedfordview. We are delighted to hear that you found your stay very convenient and comfortable, and that you enjoyed our food and found it to be good value for money. We are especially pleased with your kind comments regarding our team, cleanliness, accommodation, Wi-Fi and overall service. Thank you as well for highlighting your concern regarding the choice and allocation of rooms when booking directly without an advance reservation. We appreciate your feedback and will review this with our Front Office team to ensure that room allocation is handled as transparently as possible and that guests are provided with suitable options based on availability. It is wonderful to know that you would recommend Mercure Bedfordview to your friends, family and colleagues. Your recognition of our team, even without knowing their names, will certainly be shared with them as encouragement. We look forward to welcoming you back again and providing you with another excellent stay. Kind regards, Afrika Nkosi Hotel Manager Mercure Bedfordview, Johannesburg

Customer review rating 4.0/5

Lindsay B. Couples - Confirmed reviews ALL

Good day Lindsay, Thank you for taking your time to share your review and rating following your recent two-night stay with us at Mercure Bedfordview. We are delighted to hear that you had a peaceful and enjoyable stay and that you were impressed with our fantastic breakfast, housekeeping, and friendly team. It is especially pleasing to know that you would definitely consider staying with us again. We sincerely appreciate your feedback regarding the Wi-Fi connection speed and will share this with our team as an area for improvement. We also acknowledge your feedback regarding the room upgrade and will ensure that this is reviewed, particularly in recognition of your Platinum ALL Accor status. Thank you once again for your valuable feedback and for your continued loyalty to ALL Accor. We look forward to welcoming you back and providing you with an even better experience on your next visit. Kind regards, Afrika Nkosi Hotel Manager Mercure Bedfordview

Customer review rating 4.0/5

Magwaza G. Families - Confirmed reviews ALL

Good day G., Thank you for taking your time to share your review and rating following your recent stay with us at Mercure Bedfordview. We are pleased to know that you had a good overall experience and appreciated our team, cleanliness, accommodation and Wi-Fi. We sincerely apologise for the air-conditioning issue in your room. We have shared your feedback with our Maintenance team, who will attend to the issue to ensure it is resolved. We look forward to welcoming you and your family back for an even more comfortable stay. Kind regards, Afrika Nkosi Hotel Manager Mercure Bedfordview

Customer review rating 0.5/5

Sessel S. Business - Confirmed reviews ALL

Good day Mr. S., Thank you for taking your time to share your feedback regarding your recent stay at Mercure Bedfordview. We are sorry to hear about the concern regarding your missing passport and understand how distressing the situation must have been. Please be assured that the matter was taken seriously and was investigated at the time. As communicated to you during your stay, our electronic room-access records did not indicate any access to your room on the day in question after your departure. We also offered you the opportunity to review the relevant security footage with us, which you chose not to pursue. While we appreciate that this does not lessen your concern, we remain committed to addressing such matters responsibly and based on the information available to us. We have also noted your feedback regarding Wi-Fi speed and will continue to work on improving our connectivity. Kind regards, Afrika Nkosi Hotel Manager Mercure Bedfordview

Customer review rating 5.0/5

Raymund W. Solo - Confirmed reviews ALL

Dear Raymund W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rexy Mgwili Rooms Division Manager

Good day Mbesa, Thank you for taking your time to share your wonderful review and rating following your recent stay with us at Mercure Bedfordview. We are delighted to hear that you found your stay very convenient and comfortable, and that you enjoyed our food and found it to be good value for money. We are especially pleased with your kind comments regarding our team, cleanliness, accommodation, Wi-Fi and overall service. Thank you as well for highlighting your concern regarding the choice and allocation of rooms when booking directly without an advance reservation. We appreciate your feedback and will review this with our Front Office team to ensure that room allocation is handled as transparently as possible and that guests are provided with suitable options based on availability. It is wonderful to know that you would recommend Mercure Bedfordview to your friends, family and colleagues. Your recognition of our team, even without knowing their names, will certainly be shared with them as encouragement. We look forward to welcoming you back again and providing you with another excellent stay. Kind regards, Afrika Nkosi Hotel Manager Mercure Bedfordview, Johannesburg

Customer review rating 4.0/5

Lindsay B. Couples - Confirmed reviews ALL

We had two lovely nights here. Fantastic breakfast, housekeeping and the other staff were outstanding. We would definitely stay here again.

Good day Lindsay, Thank you for taking your time to share your review and rating following your recent two-night stay with us at Mercure Bedfordview. We are delighted to hear that you had a peaceful and enjoyable stay and that you were impressed with our fantastic breakfast, housekeeping, and friendly team. It is especially pleasing to know that you would definitely consider staying with us again. We sincerely appreciate your feedback regarding the Wi-Fi connection speed and will share this with our team as an area for improvement. We also acknowledge your feedback regarding the room upgrade and will ensure that this is reviewed, particularly in recognition of your Platinum ALL Accor status. Thank you once again for your valuable feedback and for your continued loyalty to ALL Accor. We look forward to welcoming you back and providing you with an even better experience on your next visit. Kind regards, Afrika Nkosi Hotel Manager Mercure Bedfordview

Customer review rating 4.0/5

Magwaza G. Families - Confirmed reviews ALL

In one of our rooms the aircon was not working.

Good day G., Thank you for taking your time to share your review and rating following your recent stay with us at Mercure Bedfordview. We are pleased to know that you had a good overall experience and appreciated our team, cleanliness, accommodation and Wi-Fi. We sincerely apologise for the air-conditioning issue in your room. We have shared your feedback with our Maintenance team, who will attend to the issue to ensure it is resolved. We look forward to welcoming you and your family back for an even more comfortable stay. Kind regards, Afrika Nkosi Hotel Manager Mercure Bedfordview

Customer review rating 0.5/5

Sessel S. Business - Confirmed reviews ALL

Someone stole my passport, which was in my room.

Good day Mr. S., Thank you for taking your time to share your feedback regarding your recent stay at Mercure Bedfordview. We are sorry to hear about the concern regarding your missing passport and understand how distressing the situation must have been. Please be assured that the matter was taken seriously and was investigated at the time. As communicated to you during your stay, our electronic room-access records did not indicate any access to your room on the day in question after your departure. We also offered you the opportunity to review the relevant security footage with us, which you chose not to pursue. While we appreciate that this does not lessen your concern, we remain committed to addressing such matters responsibly and based on the information available to us. We have also noted your feedback regarding Wi-Fi speed and will continue to work on improving our connectivity. Kind regards, Afrika Nkosi Hotel Manager Mercure Bedfordview

Customer review rating 5.0/5

Raymund W. Solo - Confirmed reviews ALL

The room was excellent and breakfast was everything you could want. The staff were very friendly and helpful

Dear Raymund W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rexy Mgwili Rooms Division Manager

Customer review rating 5.0/5

Junior N. D. Business - Confirmed reviews ALL

Wonderful staff

Good day Mr. D., Thank you for taking your time to share your review and rating of your recent stay with us at Mercure Bedfordview. It gives us great pleasure to hear that you had a comfortable stay and that our wonderful team contributed positively to your experience. We truly appreciate your excellent 100/100 rating for your overall experience, accommodation, cleanliness, arrival and check-in, as well as our team. Your 10/10 recommendation is also greatly appreciated. We are particularly pleased to know that our team made you feel welcome during your business stay. Your kind comments will certainly be shared with the team as encouragement to continue delivering warm and professional service to our guests. We also appreciate your ratings regarding check-out and our sustainability efforts. Your feedback is valuable to us as we continuously look for ways to improve our services and guest experience. Thank you once again for choosing Mercure Bedfordview. We look forward to welcoming you back on your next visit to Johannesburg. Kind regards, Afrika Nkosi Hotel Manager Mercure Bedfordview

Customer review rating 5.0/5

Deborah M. Friends - Confirmed reviews ALL

We had a lovely time and we were very well treated

Good day Deborah, Thank you for taking your time to share your wonderful review and rating of your recent stay with us at Mercure Bedfordview. We are delighted to hear that you had a lovely time with us and that you found our team friendly and caring, and your room comfortable. It is especially rewarding to know that you felt well treated throughout your stay and that you would highly recommend our hotel. Your perfect 100/100 rating and 10/10 recommendation are greatly appreciated and will certainly be shared with our team as encouragement to continue delivering warm and memorable experiences to our guests. We look forward to welcoming you and your friends back to Mercure Bedfordview for another enjoyable stay. Kind regards, Afrika Nkosi Hotel Manager Mercure Bedfordview

Customer review rating 3.5/5

Gary B. Business - Confirmed reviews ALL

Great

Good day Mr. B., Thank you for taking the time to share your review and rating following your recent stay with us at Mercure Bedfordview. We are pleased to see that you described your overall experience as Good and rated your stay 70/100, with a recommendation score of 7/10. We are also grateful for your continued loyalty as an ALL Accor Classic member. Your consistent ratings across our booking experience, arrival and check-in, accommodation, cleanliness, breakfast, team service, and check-out are well noted. We are particularly grateful for your positive comment describing your experience as “Great.” We have also taken note of your rating regarding our sustainability efforts (50/100). Your feedback is valuable and will be shared with our management team as we continue to identify opportunities to strengthen our sustainability initiatives and improve the overall guest experience. Thank you once again for choosing Mercure Bedfordview. We look forward to welcoming you back and providing you with an even better experience on your next visit. Kind regards, Afrika Nkosi Hotel Manager Mercure Bedfordview Hotel

Customer review rating 4.5/5

Audrey S. Friends - Confirmed reviews ALL

We had a lovely stay with my girls, the beds were comfortable, the rooms had heaters so it was warm

Good day Audrey, Thank you for taking the time to share your amazing review and rating of your recent stay with us at Mercure Bedfordview. We are delighted to hear that you had a lovely stay with your girls and that you found our beds comfortable and your room warm and cozy during your visit. We are also pleased that you enjoyed our convenient location close to Eastgate Mall, as well as our breakfast selection and the service provided by our team. It is wonderful to see that you rated your arrival and check-in, our team, breakfast, and check-out experience so highly. Your recommendation of 9/10 and your positive feedback are greatly appreciated. Thank you once again for choosing Mercure Bedfordview. We look forward to welcoming you and your girls back for another enjoyable and comfortable stay. Kind regards, Afrika Nkosi Hotel Manager Mercure Johannesburg Bedfordview

Customer review rating 5.0/5

Pfano R. Friends - Confirmed reviews ALL

Thank you Hope for making the reception welcoming. I had so many questions and preferences and Hope was calm down giving me the best of what I wanted.

Good day Pfano, Thank you for taking the time to share your amazing review and rating of your recent stay with us at Mercure Bedfordview. We are delighted to hear that you had a comfortable and peaceful stay with us. It is especially wonderful to hear about your positive experience with Hope at reception. We will certainly share your kind words with her, as we know that recognition from our guests is very motivating and greatly appreciated. We are pleased that Hope was welcoming, patient, and attentive to your questions and preferences, and that she was able to assist you in making your stay a pleasant one. This is exactly the level of warm and personalised service we strive to provide to all our guests. Thank you for awarding us a fantastic 100/100 and for choosing Mercure Bedfordview. We truly appreciate your support and look forward to welcoming you back for another comfortable and peaceful stay. Kind regards, Afrika Nkosi Hotel Manager Mercure Johannesburg Bedfordview

Customer review rating 3.5/5

Robert N. Families - Confirmed reviews ALL

The hotel seems secure and safe, the staff are friendly but the hotel rooms such as bathrooms need upgrading as well as the furniture.

Good day Rebert, Thank you for taking the time to share your review and rating of your recent stay with us at Mercure Bedfordview. We are pleased to hear that you found our hotel conveniently located near various amenities, secure and safe, and that our team made you feel welcomed through their friendly service. We are also grateful for your positive feedback regarding our Wi-Fi, check-in and departure experience. We sincerely apologise for the concerns you experienced with the condition of your room, particularly the torn bedding, bathroom fittings, shower screen and furniture. We understand that these aspects are important to ensuring a comfortable and enjoyable family stay. Your feedback has been shared with our maintenance and housekeeping teams for attention and follow-up. We are currently working on a number of improvements to our rooms and facilities, and your comments regarding the bathrooms, furniture and heating system will assist us in prioritising areas that require attention. We will also continue strengthening our sustainability initiatives, including recycling practices. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you and your family back to Mercure Bedfordview, where we look forward to providing you with an improved experience. Kind regards, Afrika Nkosi Hotel Manager Mercure Johannesburg Bedfordview

Customer review rating 4.5/5

Mthuthuzeli M. Couples - Confirmed reviews ALL

Perfect 👌

Good day Mthuthuzeli, Thank you for taking the time to share your review and detailed feedback following your recent stay with us at Mercure Bedfordview. We are delighted to hear that you had an excellent experience overall and enjoyed the good environment at the hotel. Your 90% overall rating and recommendation score of 9/10 are greatly appreciated by our entire team. We also appreciate you highlighting the areas where we can improve. We take particular note of your feedback regarding the ease of access, breakfast selection, WiFi, and the check-out experience. We sincerely apologise that these aspects did not meet the same standard as the rest of your stay. Your feedback has been shared with the relevant teams as we continue working to improve the overall guest journey. We are especially pleased that you booked through the Accor ALL App and hope to welcome you back on your next visit, with an even smoother and more enjoyable experience from arrival through to departure. Kind regards, Afrika Nkosi Hotel Manager Mercure Johannesburg Bedfordview

Customer review rating 3.0/5

Muzi B. Families - Confirmed reviews ALL

Stay was fine but I take great exception to staff making noise in the morning during their prayer session.

Good day Muzi, Thank you for taking the time to share your review and rating of your recent stay with us at Mercure Bedfordview. Please accept our sincere apologies for the noise caused by our team during the morning prayer session. We fully understand your concern, especially as you were staying with your family and expected a peaceful and comfortable environment. Thank you for bringing this matter to our attention. We will address the feedback with our team and reinforce the importance of being considerate of our guests and maintaining appropriate noise levels, particularly during the early morning hours. We are pleased to know that you had a positive experience with our booking process, arrival and check-in, and that you would still consider recommending Mercure Bedfordview to others. We truly value your feedback and hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay. Kind regards, Afrika Nkosi Hotel Manager Mercure Johannesburg Bedfordview

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Warm welcome and as a frequent guest.. i feel at home with the place and the staff who recognize and knows me.. rooms were looking very nicely redone!! Felt cosier than before!! Well done !

Dear Mehrah Nisha Kajee, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our newly upgraded rooms and found them even cosier and more welcoming than before. It’s especially heartwarming to know that, as a frequent guest, you feel at home with us and appreciate the warm welcome and familiar faces among our team. Your kind words mean a great deal to all of us. We look forward to welcoming you back and making every stay feel just as comfortable and special. Thank you for being a valued guest! Regards Rexy Mgwili Rooms Division Manager

Customer review rating 5.0/5

Lg H. Families - Confirmed reviews ALL

A comfortable stay in a well looked after location

Good day LG H., Thank you for taking your time to share your wonderful review and perfect rating following your recent stay with us at Mercure Bedfordview, Johannesburg. We are delighted to know that you and your family had such a comfortable and enjoyable experience. Your kind words about our well-located hotel and the helpful and pleasant service you received during the booking process are truly appreciated. We will be sure to share your compliments with our team member, who will be delighted to know that she made such a positive impression on your stay. We are also pleased that our commitment to sustainability was noticeable during your visit. Seeing our JoJo water tanks in use reflects some of the initiatives we have implemented to support responsible and sustainable hospitality, and we are grateful that you took note of these efforts. Thank you for your recommendation and for awarding us 100/100 across all aspects of your stay. Feedback such as yours inspires us to continue delivering exceptional experiences to all our guests. We look forward to welcoming you and your family back to Mercure Bedfordview in the near future. Warm regards, Afrika Nkosi Hotel Manager

Customer review rating 5.0/5

Godfrey N. Business - Confirmed reviews ALL

Your chefs are perfect, big up to Mr Harson Nsoana happily ever chef always smilling.Thank you mercure team.

Good day Godfrey, Thank you for taking your time to share your wonderful review and perfect rating of your recent stay with us at Mercure Bedfordview. We are delighted to know that you had a comfortable stay and that our team contributed to making your experience so memorable. Your kind words about our chefs, especially Harson Nsoana, are truly appreciated. We will be sure to share your compliments with him and the entire culinary team—recognition such as yours is a great source of motivation for all of us. It is also pleasing to hear that you were satisfied with our accommodation, dining experiences, Wi-Fi, sustainability initiatives, and the service provided throughout your stay. Thank you once again for your valued feedback and for choosing Mercure Bedfordview. We look forward to welcoming you back for another exceptional stay in the near future. Kind regards, Afrika Nkosi Mercure Bedfordview

Customer review rating 1.5/5

Meluleki H. Business - Confirmed reviews ALL

Room 705B windows shield is torn apart, someone walking outside can full see u. I struggled to sleep because the room was not full dark due to the light from the opposite building. The shower gel was not refilled, no towels and tv not connecting to WIFI I had to tell the reception so that all this is sorted. Lastly food and breakfast is 10/10, was just disappointed on Wednesday. When I come back from the gym and being told that the ribs are finished & I had to eat chicken. So it means we not fully catered

Good day Meluleki, Thank you for taking the time to share your review and rating of your recent stay with us at Mercure Bedfordview. Please accept our sincere apologies that your stay did not meet your expectations. We are particularly sorry to learn of the issues you experienced with your room, including the damaged window blind, missing amenities, television connectivity, and the telephone not functioning properly. We understand how disappointing this must have been and appreciate you bringing these matters to our attention. Your feedback has been shared with our Maintenance, Housekeeping, and Front Office teams for immediate action. We are committed to addressing these concerns and improving our room preparation standards to ensure a more comfortable experience for all our guests. We are pleased to hear that you enjoyed our food and breakfast offerings. However, we regret that your preferred meal option was unavailable and apologise for the inconvenience this caused. Thank you once again for your valuable feedback. We sincerely hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve. Kind regards, Afrika Nkosi Mercure Bedfordview

Customer review rating 4.5/5

Ukrit M. Solo - Confirmed reviews ALL

I had a one night stay for the layover using accor points. Pre-arrival contacts via whatsapp for transportation. Everything was smooth. The room is large and everything works. The mall across the road is convenient for food and shopping during the day.

Good day Ukrit, Thank you for taking the time to share your review and rating of your recent stay with us at Mercure Johannesburg Bedfordview. We are delighted to receive your positive feedback and your wonderful rating of 90/100. It is truly rewarding to know that you had a smooth and comfortable layover experience with us. We are pleased that our pre-arrival WhatsApp communication and transportation arrangements met your expectations and helped make your stay seamless. We are also glad that you found your room spacious and comfortable, and that our convenient location opposite the shopping mall added value to your stay. Your kind words about our friendly and helpful team are greatly appreciated and will certainly be shared with them. Thank you for highlighting the Wi-Fi connection speed as an area for improvement. Guest feedback such as yours is invaluable in helping us enhance our services and overall guest experience. It was a pleasure welcoming you as an ALL-Platinum member, and we sincerely appreciate your loyalty to the Accor brand. We look forward to welcoming you back to Mercure Johannesburg Bedfordview on your next visit and providing you with another enjoyable and memorable stay. Kind regards, Afrika Nkosi Hotel Manager

Customer review rating 4.0/5

Andrew B. M. Business - Confirmed reviews ALL

Improve your reception welcome and response to issues in room eg sometimes couldn't come.Modernise your rooms eg linen,TV,ensure house keeping staff minimise noise.Otherwise the place is satisfying but pay attention to details of the hotel setup.

Good day Andrew, Thank you for taking your time to share your review and rating following your recent stay with us at Mercure Johannesburg Bedfordview. We sincerely appreciate your constructive feedback and are pleased to hear that you found our location convenient and enjoyed being close to Eastgate Mall. We are also grateful for your kind comments regarding our supervisor's dedication and commitment to providing excellent service. We would like to apologise for the shortcomings you experienced during your stay, particularly regarding the reception welcome, communication, room condition, housekeeping noise levels, and the responsiveness to issues raised. Please be assured that your comments have been shared with the relevant department heads as we continuously work to improve our guest experience. Your suggestions regarding modernising our rooms, improving direct communication channels, and paying closer attention to the finer details of our hotel setup are greatly appreciated and will assist us in identifying areas that require attention. Thank you once again for your valuable feedback and for recognising our sustainability initiatives and the commitment of our team members. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable and seamless stay in the future. Kind regards Afrika Nkosi Hotel Manager

Customer review rating 5.0/5

Jonas L. Couples - Confirmed reviews ALL

Good service

Dear Mr. Jonas L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rexy Mgwili Rooms Division Manager

Other web-users rate our hotel

  • 151 reviews 9.4/10 Location
  • 218 reviews 4.7/10 Room
  • 183 reviews 6.9/10 Service
  • 13 reviews 5.1/10 WiFi
  • 99 reviews 4.4/10 Cleanliness
  • 57 reviews 3/10 Vibe
  • 48 reviews 6.7/10 Breakfast
  • 45 reviews 2.8/10 Amenities

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