Mercure Johannesburg Bedfordview Hotel 3 stars

Customer review rating (ALL Rating) 3.8/5 1,563 reviews

ALLSAFE approved hotel

Mercure Johannesburg Bedfordview Hotel
See on a map
+ 24 Services

Hotel extras

  • Free WIFI

  • Outdoor Swimming Pool

  • Free Parking

  • Conveniently located opposite Eastgate Mall

  • 15 min drive from the Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Johannesburg Bedfordview Hotel

33 Bradford Road Bedfordview
PO Box 75825
Gardenview
2047 johannesburg
south africa

Tel: +27116221556

Fax: (+27)11/6228725

Check-in from 14h00

Check out up to 11h00

  • By plane

    O R TAMBO At 10km / 6.21 miles - Shuttle paying

  • By plane

    RAND AIRPORT At 30km / 18.64 miles

  • By car

    highway n12 At 4km / 2.5 miles

  • By car

    n12 At 2km / 1.25 miles

  • By car

    n3 At 0.5km / 0.31 miles

  • By train

    PARK STATION At 9.99km / 6.21 miles

GPS :-26.1793, 28.118999

Hotel services

BREAKFAST ROOM Non contractual photo

This 54 seater breakfast room has a full selection of hot and cold varieties to choose from. African dishes available daily as well as a fine selection of Fair Trade coffees.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • BBQ / Picnic Area
    • BBQ / Picnic Area
  • Breakfast
    • Room service Additional charge
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 3 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 120 rooms
    • 2 rooms for people with reduced mobility
    • 88 family rooms
    • No connecting room
    • 67 non-smoking rooms
    • 2 floors
  • Languages spoken at the hotel
    • English
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas Additional charge
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Desk equipment available
    • Umbrellas
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception Additional charge
Access to property
  • Shuttle
    • JNB Additional charge
    • O R TAMBO Additional charge
  • Complimentary Parking onsite
    • On site
    • One parking space
    • Private
  • Complimentary Parking onsite
    • On site
Well-being
  • Hotel Pool
    • Outside

Our accommodation(s)

The hotel has 120 rooms - choose between a Standard Apartment with 1 Queen Bed or Standard Apartment with 2 Queen Beds. All have a spacious layout with a separate lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Balcony *

Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 112

  • Maximum capacity: 90 people

Find out more

Our guest reviews for
Mercure Johannesburg Bedfordview Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

1,563 reviews

TripAdvisor Rating 3.0/5

320 reviews

Well located

Customer review rating 2.5/5

Skindeep Couples - 23/11/2021 Confirmed reviews ALL

At first given a room with used linen. We had a hard time trying to get either clean linen or new room. The lady at the reception was looking irritated and not willing to assist. After a long persistence we were finally given a new room. From that point our stay was excellent and comfortable.

Customer review rating 2.5/5

Andre S. Business - 22/11/2021 Confirmed reviews ALL

My vehicle got damage on your premises. Feedback by your Management was promises. As yet nothing was received.

Good

Customer review rating 4.5/5

Dr D. B. Business - 21/11/2021 Confirmed reviews ALL

Not so bad Enjoyed my stay Thanks

Good stay.

Customer review rating 5.0/5

Dk Business - 21/11/2021 Confirmed reviews ALL

I love the staff and foods

Well located, friendly and ready to assist staff

Customer review rating 4.5/5

Anonymous Solo - 21/11/2021 Confirmed reviews ALL

Enjoyable experience

Well located

Customer review rating 4.0/5

Anonymous Business - 17/11/2021 Confirmed reviews ALL

It's was very easy to get the booking the receptionist was very helpful and understanding my request

Good stay

Customer review rating 4.0/5

Mashilo M. Business - 16/11/2021 Confirmed reviews ALL

nice

Super friendly staff and prefect location

Customer review rating 4.5/5

Dave Business - 16/11/2021 Confirmed reviews ALL

As always, staff of the hotel were really friendly and welcoming. The proximity of the hotel to shops and main routes makes it easy to get around for business as well as pleasure.

bad experience

Customer review rating 2.0/5

Manuel P. Friends - 16/11/2021 Confirmed reviews ALL

I've been going to the mercury for many years and it's never been as bad as this time. the hotel is falling down, poor service, delays in response, people stay a long time to check-in, there is almost nothing inside the house, you have to ask for pots, glasses, towels, cutlery, skillet. It used to be so pleasant to be in this hotel, it had everything, good service, attentive staff, flexible people, dynamic, quick response times to customer requests. I didn't like what I saw and I was very sad. I'm Mozambican and whenever I stay there, I always come with a lot of people. but the service is very bad. I hope that one day this hotel will return to what it o

Great Service

Customer review rating 4.5/5

Frederic Business - 18/10/2021 Confirmed reviews ALL

This time housekeeping service was excellent too. Reception and other staff friendly as usual.

Well located and good stay

Customer review rating 4.0/5

Etenesh W. Families - 17/10/2021 Confirmed reviews ALL

Everything was going well with the accommodation and all the staffs but the only problem that I had was with a noise that come from the other neighboring room like playing music loudly and screaming at night. specially on weekends(Friday)

Friendly staff- but room was very run down.

Customer review rating 3.5/5

Carol Couples - 15/10/2021 Confirmed reviews ALL

When we arrived exhausted and anxious to get to our room, the front desk said they were out of keys. Luckily a man showed up with a key and we could go to our room. It was pouring outside and there was no guidance in pitch dark to find the building with our room. The outside of the hotel and lobby are good but inside the room, it was dingy and the couch looked dirty - just basically run down.

Customer review rating 2.5/5

Anonymous Business - 13/10/2021 Confirmed reviews ALL

Your trainee at reception was rude and impatient

Close to the airport - large rooms

Customer review rating 3.5/5

Paul Business - 08/10/2021 Confirmed reviews ALL

Large rooms however carpet not really clean in the living room

Dear Paul M., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have also noted your complaint regarding our carpets and we will ensure that our housekeeping team rectifies this to ensure that the carpets are clean prior to every guest's arrival. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gugu Makhanya, Rooms Division Manager

GOOD STAY

Customer review rating 4.5/5

Macpetrie N. H. Couples - 03/10/2021 Confirmed reviews ALL

Sorry for the late response. After an operation, which is why I was there, it took a while for me to comfortably sit in front of my Desk top. Our stay was good. The room was clean and fresh. The mold which I had complained about in the bath on my earlier visit was not there in this room. I had to call reception though for a broken shower mixer which surprised me because I would have expected the Cleaner to take note of this as a matter of routine and report to Housekeeper, fix the problem before releasing the room. Consideration should be given to replacing some of the bath towels as well as the lounge couches which are very uncomfortable to sit in. Front desk staff were helpful and always courteous and friendly.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gugu Makhanya, Rooms Division Manager

Exceptional experience.

Customer review rating 5.0/5

Melvin P. Solo - 28/09/2021 Confirmed reviews ALL

I enjoyed the comfort, location, meals. Most of all the staff and housekeeping group, especially (Sibongole) keep my apartment very clean.. Special thanks to hotel taxi driver (Peace) took me where in need to go and always on time. Front desk (BRADWIN DEBEER ) was very perfessional. Of the many times I visit Johannesburg., SA this was the best hotel o I have staged.

Dear Melvin P., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gugu Makhanya Hotel Manager

It's okay

Customer review rating 3.0/5

Lihle Solo - 28/09/2021 Confirmed reviews ALL

People were drunk,booking wasn't confirmed with the hotel,other patrons stayed up till very late look

Dear Lihle M., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gugu Makhanya Hotel Manager

Good property well located

Customer review rating 5.0/5

Anand J. Business - 28/09/2021 Confirmed reviews ALL

Good location of property, opposite to estate mall, very well connected, UBER is very easy to get. The hotel staff is very supportive and smiling. Very good quality of internet connection, good breakfast.

Dear Anand J., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gugu Makhanya Hotel Manager

OBSERVATIONS ON HOTEL SHORTFALLS

TripAdvisor rating 3.0/5

mhanjahanja 21/07/2021 TripAdvisor review

I turned down the first room I was offered because the lock and security lach were broken . I couldn't believe that they would leave the door in that condition. The room I was finally given had the Aircon not working I stayed there for 5 days and they still didn't repair it. The bath tub was dirty and signs of mould around it were visible. I had to struggle to pull out the trash bin. The steel chair seat at the table is loose. The bedside light does not function.. With all these problems one wonders what is the job of the House Keeper and hi/her team?. I suggested previously that the Hotel owners need to employ a well paid Hands on Housekeeper who should demand and get daily reports from his/her crew on the condition of each room. Mercure Hotel Eastgate has been my home away from home since the early 2000s and it breaks my heart to see this fine facility degenarating like this.

Dear Mr. Hanjahanja, Thank you for taking the time to tell us about your experience at the Mercure Hotel Bedfordview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gugu Makhanya, Rooms Division Manager

Excellent Hotel

TripAdvisor rating 5.0/5

Getaway35517139595 Business - 04/02/2020 TripAdvisor review

It was good to stay at your Hotel and everything from my check in to check out even the room was clean and i had good time. The only think i can say its every time the house keeping work at the room the key was blocked

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in johannesburg