Mercure Johannesburg Bedfordview Hotel 3 stars

Customer review rating 3.8/5 1,409 reviews

Mercure Johannesburg Bedfordview Hotel
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Room 1

Number of guests
Children's age

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Hotel extras

  • Free WIFI

  • Outdoor Swimming Pool

  • Free Parking

  • Conveniently located opposite Eastgate Mall

  • 15 min drive from the Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • O R TAMBOPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Golf course 18 holes (Nearby)
  • Ski hire facilities (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Self service business centre

Hotel location

Mercure Johannesburg Bedfordview Hotel

33 Bradford Road Bedfordview
PO Box 75825
Gardenview
2047
johannesburg
south africa

Tel: +27116221556

Fax: (+27)11/6228725

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    O R TAMBO At 10km / 6.21 miles - Shuttle paying

  • By plane

    RAND AIRPORT At 30km / 18.64 miles

  • By car

    highway n12 At 4km / 2.5 miles

  • By car

    n12 At 2km / 1.25 miles

  • By car

    n3 At 0.5km / 0.31 miles

  • By train

    PARK STATION At 9.99km / 6.21 miles

GPS :-26.1793, 28.118999

Our accommodations

The hotel has 120 rooms - choose between a Standard Apartment with 1 Queen Bed or Standard Apartment with 2 Queen Beds. All have a spacious layout with a separate lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Studio

Our restaurants and bars

BREAKFAST ROOM

Type of cuisine: Regional

This 54 seater breakfast room has a full selection of hot and cold varieties to choose from. African dishes available daily as well as a fine selection of Fair Trade coffees.

LADIES BAR

Non contractual photo

A relaxed bar that offers fine Fair Trade coffees and speciality coffees as well as a large array of regional cocktails to choose from.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 112

  • Maximum capacity: 90 people

Find out more

Our guest reviews for
Mercure Johannesburg Bedfordview Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

1,409 reviews

tripadvisor

TripAdvisor Rating 3.0/5

320 reviews

Was close to the airport and staff helpful during a very stressful time for us and them.

Customer review rating 3.8/5

Sonya Couples - 02/04/2020 Confirmed reviews ALL

It was a one night stopover before leaving South Africa. The staff were helpful despite to motel closing that night and they were friendly.

Well located

Customer review rating 3.8/5

Miranda I. Families - 23/03/2020 Confirmed reviews ALL

We had a great stay. Staff are awesome and very helpful. Next time will we will try the restaurant.

Dear Miranda I., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Break away from home

Customer review rating 3.8/5

Christian Couples - 22/03/2020 Confirmed reviews ALL

Nice and well located hotel if not a bit tired - could do with a bit of a spruce up. Nice staff.

Nice place and lovely people

Customer review rating 3.8/5

Tomasz S. Friends - 20/03/2020 Confirmed reviews ALL

As always - the best place in Johannesburg!

The best kept secret in jhb, this is going to be my home away from home. Service, cleanliness, it was amazing, thank you

Customer review rating 3.8/5

Desiree M. Families - 19/03/2020 Confirmed reviews ALL

This was an amazing place to be in, I loved the setting, the staff and the ambiance, it was fantastic, I will definitely recommend Mercure Bedford view to everyone I know I score you 1000%

OK.

Customer review rating 3.8/5

Guest Solo - 18/03/2020 Confirmed reviews ALL

Shower not fixed after being reported. Room not serviced. Alert, helpful and friendly security staff.

Well located

Customer review rating 3.8/5

Anonymous Business - 18/03/2020 Confirmed reviews ALL

The itens from the kitchen needs attention. No glasses,no plates ,no towels etc

Dear Muhamad T., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems mentioned and to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Great location, rooms need maintenance

Customer review rating 3.8/5

Julian Business - 15/03/2020 Confirmed reviews ALL

Staff were friendly and Check in great. But room was tired and needing maintenance. Bedding was clean. Water pressure very low.

Dear Julian D., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your positive and constructive feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are in the process of getting approval for renovations so that we may offer the best serve possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Very good

Customer review rating 3.8/5

Aslam L. Business - 07/03/2020 Confirmed reviews ALL

Everything was fine except house keeping run short of products that cause inconvenience. Like dish wash Classic coffee Shampoo Like small amenities that need to be taken in consideration. Reservation especially Gugu is the best person to deal with and your front office staff as well. I have forgotten the most important point that the rooms are infested with cockroaches.

Dear Aslam l., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please note that we are in the process of getting a new company to do our fumigating in the rooms and hope this will improve our service to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Assistant Font Office Manager

Well located

Customer review rating 3.8/5

Monica J. B. B. Business - 06/03/2020 Confirmed reviews ALL

My stay at mercure was very nice and unexpected. I never thought it could be like that before I entered. At the reception I found this man who was very helpful and cheerful I felt home is here went into the room it was big and very spacious clean and.welcom I was to thirsty I wanted to reach for.a bottle of water but there was nothing on this one I think something has to be done.

Dear Monica Joshat Banda B., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will take your suggestion into consideration in regards to the minibar. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Good Stay

Customer review rating 3.8/5

A. P. A. Couples - 06/03/2020 Confirmed reviews ALL

My experience was awesome

Dear Promise, Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Terrible

Customer review rating 3.8/5

Keirh Families - 05/03/2020 Confirmed reviews ALL

When we arrived the door was unlocked, the place was dirty m, carpets not vacuumed, the fridge was not working i went to the front desk to inform them and they said they would come have a look and they never did..... House keeping knocked to bring towels i informed her aswell about the fridge she left and nobody came. We stayed despite all of these because it was raining plus i had a child with me i have paid for the room i will never again book with mercure hotel.... The room had a foul smell as well.

It was okay

Customer review rating 3.8/5

Nthabiseng Families - 02/03/2020 Confirmed reviews ALL

I like the staff at Mercure being a regular guest, it's great to see a familiar face. However, the units need a renovation the toilet and furniture. The unit that was allocated to the couch has reached it days need to be replaced.

Excellent location for airport, shops and business areas...

Customer review rating 3.8/5

Dave Business - 02/03/2020 Confirmed reviews ALL

Friendly staff and comfortable rooms..

Dear Dave W., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team and we will address the breakfast concern(Fruits). I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Assistant Front Office Manager

The rooms where not well cleaned

Customer review rating 3.8/5

Jean M. Business - 01/03/2020 Confirmed reviews ALL

The room was not well cleaned even the bathroom carpets are also dirty

Overall very nice place

Customer review rating 3.8/5

Vishal S. Families - 01/03/2020 Confirmed reviews ALL

Very helpful, and welcoming Staffs. Sindi and her team. Welcomed me very well. Service was at its best. The hotel has done well

Dear Vishal S., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Assistant Front Office Manager

Well locateed and Good stay

Customer review rating 3.8/5

Flora M. Business - 26/02/2020 Confirmed reviews ALL

The services are not that good, need more supervision. this time for an example, I asked for two blankets and an hour later I called again asking for the blankets and only one was brought to me. the flat did not a kettle and we asked for it so that we ave tea and it ever came. The reception is amazing, well educated staff, polite.

Dear Flora M., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Bedfordview Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are constantly doing training with our staff to improve the service we provide. We will notify the reception staff on your words of encouragement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samkelo Mboweni Assistant front Office Manager

Reception services were slow and uncoordinated with restaurant causing too much time wasted correcting the obvious. Twice they had no change for services I was paying for.

Customer review rating 3.8/5

Orison C. Families - 16/02/2020 Confirmed reviews ALL

The rooms are excellent and well looked after. Cross apartment noise management needs to be enforced. One was drunk and playing loud music and in another a rowdy and noisy prayer session went on for nearly 30 minutes. Advise reception to communicate clearly shuttle payment modalities

Disappointing

Customer review rating 3.8/5

Rajesh J. Solo - 16/02/2020 Confirmed reviews ALL

The hotel has been detioriorating in every aspect and after many years of staying there I felt it was overpriced as compared to other hotels I stayed at. I feel that it may be the last place I'll be choosing to stay in the coming visits.

Customer review rating 3.8/5

Lee Families - 14/02/2020 Confirmed reviews ALL

very good enjoyed the safe catering set up. comfortable and homey feeling

Dear Linda N., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Bedfordview Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that the issue in regards to crockery, has been noted and we will attend to the matter diligently. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Assistant Front Office Front
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