Vivari Hotel and Spa by Mantis 5 stars

Customer review rating (ALL Rating) 4.6/5 188 reviews

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1 Riviera Lane, Featherbrook Ext 8, PO Box 576, Featherbrooke, 1739, 1732 JOHANNESBURG, South Africa

Description

Hotel extras

  • Redefine the way you unwind at Vivari Hotel & Spa

  • Relax in thoughtful luxury

  • Vivari inspires holistic wellness

  • The Medi-sculpt Aesthetics Clinic and Vivari Aesthetics Surgery

  • Sophisticated and intimate wedding venue

Our accommodation(s)

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Hotel location

Vivari Hotel and Spa by Mantis

1 Riviera Lane, Featherbrook Ext 8, PO Box 576, Featherbrooke, 1739
1732 JOHANNESBURG
South Africa

GPS:-26.06951, 27.83898

Telephone
Fax +27 10 594 4100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BRAMBLES

The Vivari dining experience has been carefully crafted and curated to enhance your holistic journey, with an emphasis on freshness, abundance and health. All our 'farm to table' ingredients and produce are organically, ethically and sustainably sourced.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  188 reviews

TripAdvisor Rating  4.0/5  18 reviews

Stunning property

Customer review rating 5.0/5

Loshni N. Business - Confirmed reviews ALL

I enjoyed my stay, great service, beautiful property , great food and staff very friendly and welcoming. Highly recommended 🙏🏼

Dear Loshni, We very much appreciate your comments regarding your stay at the Vivari Hotel and Spa by Mantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivari Management team

Great stay, restaurant service needs improvement

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I enjoyed my stay at the Vivari Hotel; the rooms are fantastic! The service at the restaurant, however, is very slow. We waited 45 minutes for our breakfast, and the restaurant was not busy. We also couldn't order tapas or dessert after 21h00 as the kitchen was closed. As we worked late, this was very poor as we had to go to bed hungry.

Dear Michelle M., Thank you for taking the time to tell us about your experience at Vivari Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Vivari Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivari Management Team

Beautiful place with average service

Customer review rating 2.5/5

Anon Business - Confirmed reviews ALL

The place is beautiful, the room was nice and clean and everything was perfect. We had only arrived around 9pm, and when going to the restaurant at 9:30 to order some dessert we were told that the kitchen is already closed. Room service times states that it's available until 10pm, but when calling at 21:40, we were told that we cannot order anything. The next morning at breakfast was chaos, waited over 30mins for 3 simple breakfasts with loads of confusion from the waitresses in between. Asked for earl grey tea but received black tea as an example. Our conference started at 8am, our breakfast arrived at 7:58 and we had to basically polish it within 2 minutes. The food was delicious, but service delivery had the customer feeling as if there was chaos in the kitchen although there were only about 3 or 4 tables occupied in the restaurant.

Dear Rachelle, Thank you for taking the time to tell us about your experience at the Vivari Hotel and Spa by Mantis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems mentioned and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivari Management Team

Wonderful hotel and friendliest staff

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

It's an incredible oasis and retreat

Dear Thando D., We very much appreciate your comments regarding your stay at the Vivari Hotel and Spa by Mantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivari Management Team

Good stay

Customer review rating 4.0/5

Caroline Couples - Confirmed reviews ALL

The area is good and reviving. Just unfortunate that we had ordered a cheese board as part of celebrating my husband birthday of which was filled on personal preference form but we never got it. Seems like forms filled online including spa form couldn't be retrieved.

Dear Caroline M., Thank you for taking the time to tell us about your experience at Vivari Hotel. I am sorry that your arrival experience did not meet your expectations; please allow me to express my sincerest apologies. At Vivari Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivari Management Team

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Other web-users rate our hotel

  • 38 reviews 9/10 Location
  • 103 reviews 7.4/10 Room
  • 181 reviews 8.4/10 Service
  • 131 reviews 6/10 Food
  • 65 reviews 8.4/10 Wellness Area
  • 44 reviews 9.6/10 Vibe
  • 36 reviews 7.2/10 Cleanliness
  • 24 reviews 6.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.