Mercure Johannesburg Randburg Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 350 reviews

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Mercure Johannesburg Randburg Hotel - Image 1
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Mercure Johannesburg Randburg Hotel - Image 4
Cnr Republic road and, Brightwater Commons road, PO Box 2438, 2125 JOHANNESBURG, South Africa

Description

Hotel extras

  • - Conveniently located opposite Ferndale-on-Republic Shopping Mall

  • - Located 10 minutes from the famous 3 course Randpark Golf Club

  • - Outdoor pool

  • - Free parking

  • - Free WIFI

Our accommodation(s)

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Hotel location

Mercure Johannesburg Randburg Hotel

Cnr Republic road and, Brightwater Commons road, PO Box 2438
2125 JOHANNESBURG
South Africa

GPS:-26.098795, 27.990839

Telephone
Fax +27 11 789 4175

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BREAKFAST ROOM ONLY

Breakfast can be enjoyed daily Monday to Friday ( 6.30 am-10.30 am) and on Saturday, Sunday and public holidays( 7.00 am-11.00 am).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  350 reviews

TripAdvisor Rating  3.6/5  210 reviews

Customer review rating 2.5/5

Zimkhitha P. M. Families - Confirmed reviews ALL

The service was good, the only issue that truly made my stay traumatic was that my room was assigned to another individual Friday late at night and I was woken up by a stranger trying to enter the room but luckily the latch was on the door and when I spoke to the gent through the door, he advised he was assigned this room. This experience caused me trauma as I could have had a strange man standing in my room while I was asleep because of neglect of a hotel staff member. I advised the duty manager and was given an apology and complementary cheese board but still felt it was not enough. The climate of the country with GBV is high and to experience a man opening your hotel door in the late hours at night leaves a very bad experience.

Dear Zimkhitha Thank you for taking the time to share your experience with us. I would like to sincerely and unreservedly apologies for the distressing incident you experienced during your stay. We are deeply sorry that your room was incorrectly assigned to another individual, resulting in a stranger attempting to access your room late at night. This is a serious lapse in our procedures and falls far below the standard of safety, care, and professionalism that we are committed to providing our guests. We fully acknowledge and understand how traumatic and frightening this experience must have been, especially considering the current climate of gender-based violence in our country. Your safety, privacy, and peace of mind should never have been compromised, and we regret that this incident caused you fear and emotional distress. While the duty manager did apologies and offered a complimentary cheese board at the time, we recognize that this gesture did not adequately address the severity of what occurred. Please accept our sincere apology for this shortcoming as well. We are taking this matter extremely seriously and have initiated an internal review of our room allocation and night audit procedures to ensure that such an incident does not happen again. Additional staff training and stricter controls are being implemented with immediate effect, as guest safety is non-negotiable. Once again, we are truly sorry for the trauma and inconvenience caused. Your feedback is invaluable, and we thank you for bringing this matter to our attention. Should you be willing, we would appreciate the opportunity to discuss this further and explore a more appropriate way to make amends. Yours sincerely, Prisca HLATSHWAYO General Manager

Customer review rating 4.0/5

Susanne H. Couples - Confirmed reviews ALL

It was mostly good. We booked via the internet. It sent an email saying we are paid in full, but when we got to the reception they asked us to check our banking app to prove we haven't paid. Apparently the website doesn't take money out of the account. Just frustrating on a budget level due to poor communication. I had also booked a month in advance, which is relevant because I asked for special dietary requirements. At reception they told me they just saw the note and there would be no time to prep special meals. That is very unprofessional. I complained, and then they actually figured something out. The food was healthy and delicious. The room was comfortable except for all the red lights from appliances. However, all staff were polite and professional. We did enjoy our stay. The room was small but clean, and the bed was very comfortable.

Dear Susanne H., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the comfort of your room and appreciated the quality of the food provided. However, I regret to learn of the challenges you faced with the payment confirmation and dietary requirements. We strive to ensure clear communication regarding our booking process, and I apologize for any confusion that may have arisen. Your experience with the dietary needs is also noted; we aim to meet such requests whenever possible, and it is disappointing to hear that we were initially unable to do so. I appreciate your understanding in this matter and am glad our team was able to accommodate you. We value your comments and will use them to enhance our services. Thank you for recognizing our staff's professionalism, and we hope to welcome you back in the future for an even better experience. Best regards, Mercure Johannesburg Randburg Hotel Prisca HLATSHWAYO General Manager

Customer review rating 5.0/5

Evellin N. Families - Confirmed reviews ALL

It was my nephew's matric farewell and he needed a place to dress and leave from. Thank you for being that place for him

Dear Evellin N., Thank you for your kind words. We are delighted to have been a part of your nephew's special occasion. It is always our pleasure to provide a welcoming environment for celebrations. Best regards, Mercure Johannesburg Randburg Hotel Prisca HLATSHWAYO General Manager

Customer review rating 5.0/5

Alexander K. Couples - Confirmed reviews ALL

We have had to cancel one of the 2 nights due to travel issues due to the G20. Lesedi was absolutely wonderful and assisted with a smile. He made our stay a great experience. Thank you very much Lesedi for your outstanding service

Dear Alexander K., Thank you for your positive feedback regarding your recent stay at our hotel. We are pleased to hear that our location and staff, particularly Lesedi, contributed to a memorable experience. Your kind words will be shared with our team. Goodbye, Mercure Johannesburg Randburg Hotel Prisca Hlatshwayo General Manager

Customer review rating 1.0/5

Riasha S. Business - Confirmed reviews ALL

The staff is great and friendly. However, in my room the two pin plug was not working, the phone did not work. One day I did not receive any new towels. When the cafeteria was packed due to a congress happening. The staff member suggested someone sit opposite me without even asking if it was okay with me, and it made me feel very uncomfortable.

Dear Riasha Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff to be great and friendly. However, we sincerely apologise for the inconveniences you experienced during your stay. The issues with the two-pin plug, the phone in your room, and the missed towel replacement are not reflective of the standards we aim to uphold. Our maintenance and housekeeping teams have been notified to ensure these matters are resolved and prevented in future. We are also very sorry for the discomfort caused in the cafeteria. Your comfort and privacy should always be respected, and we will address this with the team to ensure guests are consulted before any seating adjustments are made, especially during busy periods. Your feedback is truly appreciated, as it helps us improve our service. We hope to have the opportunity to welcome you back and provide you with a much better experience. Kind Regards Prisca Hlatshwayo General Manager

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Other web-users rate our hotel

  • 97 reviews 9.8/10 Location
  • 254 reviews 4.7/10 Room
  • 265 reviews 8.6/10 Service
  • 10 reviews 8.3/10 WiFi
  • 134 reviews 6.1/10 Cleanliness
  • 102 reviews 3.5/10 Comfort
  • 60 reviews 6.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.