Mercure Johannesburg Randburg Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 211 reviews

Cnr Republic road and, Brightwater Commons road, PO Box 2438, 2125 JOHANNESBURG, South Africa

Hotel extras

  • - Conveniently located opposite Ferndale-on-Republic Shopping Mall

  • - Located 10 minutes from the famous 3 course Randpark Golf Club

  • - Outdoor pool

  • - Free parking

  • - Free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Standard Room with 1 double bed - Comfortable room with air conditioning, bathroom, satellite TV, WIFI access, modem point, direct dial telephone, hairdryer & safe deposit box Standard Room with 2 single beds - Comfortable room with air conditioning, bathroom, satellite TV, WIFI access, modem point, direct dial telephone, hairdryer & safe deposit box

Hotel location

Mercure Johannesburg Randburg Hotel

Cnr Republic road and, Brightwater Commons road, PO Box 2438
2125 JOHANNESBURG
South Africa

GPS:-26.098795, 27.990839

Telephone +27 11 326 3300

Fax +27 11 789 4175

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  211 reviews

TripAdvisor Rating  3.5/5  205 reviews

Incorrect pricing

Customer review rating 4.0/5

Kirsten Business - Confirmed reviews ALL

While my stay was lovely. The pricing I expected to pay based on the website and the amount charged to my card were completely different.

Dear Kirsten Y., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Randburg Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please allow me to express my sincere apologies that you did not expect to be charge 1% tourism levy at the hotel. A compulsory Tourism Levy of 1% on the daily rental rate is paid to TOMSA (Tourism Marketing Levy for South Africa). The funds are used to promote and develop tourism in South Africa. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prisca Hlatshwayo General Manager

Well located

Customer review rating 4.0/5

Rick Business - Confirmed reviews ALL

The best of the hotel is the WiFi, Location and service. Had to wait more than an hour as my room was not ready and finally they gave me a new room on the 3rd floor. Unfortunately the elevator was out of service (seems already for a long time). Rooms and breakfast are ok, really standard.

Dear Ulrich M., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Randburg Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we have acted appropriately to address the difficulties you reported to us with housekeeping department and to prevent future occurrence. We have also put the procedure in place with all departments. Due to persistent load shedding our lift got damaged and we were still waiting for KONE (lift company) to import the part hence it took longer to fix the lift. Nevertheless our lift is now up and running. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prisca HLATSHWAYO General Manager

Chilled stay, kind staff.

Customer review rating 3.5/5

Aviwe M. Solo - Confirmed reviews ALL

Not much entertain but overall service was great as well as the food, very nice.

Dear Aviwe M., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Randburg Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Front Office Manager

Good Stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The hotel is well located and the staff were very friendly. Comfortable clean room.

Dear Elizabeth J., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Randburg Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thabang Dibate

Customer review rating 1.5/5

Anonymous Solo - Confirmed reviews ALL

I stayed for 2 nights at your hotel, on Wed 22 and Thursday 23, Thursday went out around 6 in the morning asked at the front desk of my way out, what time fo they clean the rooms I was told around 7-8 am, when I came back around 1 in the afternoon, the room wasn't cleaned, it was the way I left it in the morning 🙃

Dear Jane K., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Samkelo Mboweni Front Office Manager

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Other web-users rate our hotel

  • 89 reviews 9.9/10 Location
  • 214 reviews 4.3/10 Room
  • 203 reviews 8.7/10 Service
  • 7 reviews 7.5/10 WiFi
  • 126 reviews 5.1/10 Cleanliness
  • 90 reviews 4.2/10 Comfort
  • 61 reviews 6.2/10 Breakfast
  • 54 reviews 3.1/10 Amenities

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