Mercure Johannesburg Randburg Hotel

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Mercure Johannesburg Randburg Hotel 3 stars

Customer review rating (ALL Rating) 4.3/5 120 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • - Conveniently located opposite Ferndale-on-Republic Shopping Mall

  • - Located 10 minutes from the famous 3 course Randpark Golf Club

  • - Outdoor pool

  • - Free parking

  • - Free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Johannesburg Randburg Hotel

Cnr Republic road and, Brightwater Commons road, PO Box 2438
2125 JOHANNESBURG
South Africa

Telephone +27 11 326 3300

Fax +27 11 789 4175

Contact email

  • By plane

    JOHANNESBURG At 44km / 27.34 miles

  • By car

    MALIBONGWE DRIVE At 3km / 1.86 miles

GPS:-26.098795, 27.990839

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Standard Room with 1 double bed - Comfortable room with air conditioning, bathroom, satellite TV, WIFI access, modem point, direct dial telephone, hairdryer & safe deposit box Standard Room with 2 single beds - Comfortable room with air conditioning, bathroom, satellite TV, WIFI access, modem point, direct dial telephone, hairdryer & safe deposit box

Our guest reviews

Our guest reviews for
Mercure Johannesburg Randburg Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  120 reviews

TripAdvisor Rating  3.5/5  203 reviews

Accommodating and friendly staff

Customer review rating 4.5/5

Terence M. Solo - Confirmed reviews ALL

I felt welcome

Dear Terance M., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Randburg Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Front Office Manager

Customer review rating 0.5/5

Karien Couples - Confirmed reviews ALL

1. The carpet and the dressing chair in the room was dirty and smelly . 2.There were cocroaches in the bathroom(disgusting) 3. Not sure if it's the new standard of the Mecure hotels or it's the one i went to but the breakfast had a very minimum variety and the food was disappointing not good at all.. i only enjoyed the orange juice.

Dear Karien, We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Mercure we strive to provide total confidence in this area being fully aware that hygiene and Cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Evah Khumalo Hotel Manager

Well located close to brightwatercommons mall

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

it was great to be able to check in earlier

Dear Maxwell Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Evah Khumalo Hotel Manager

Good stau

Customer review rating 5.0/5

Cherylee Couples - Confirmed reviews ALL

Loved the stay though I think the carpets in the rooms and couch needs proper cleaning

Dear Cherylee Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success Sincerely, Evah Khumalo Hotel Manager

Good stay

Customer review rating 4.5/5

Nonhlanhla Couples - Confirmed reviews ALL

It was good. Bed was comfortable, bathroom very clean. Place was clean although I came across two cockroaches. Nonetheless I enjoyed my stay.

Dear Nonhlanhla, We greatly appreciate the time you spent to review your recent experience in our hotel, at the Mercure we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Evah Khumalo Hotel Manager

Good stay

Customer review rating 5.0/5

Cornlous M. C. Business - Confirmed reviews ALL

Nice stuff, wonderful place, it's my second home away from home

Dear C c., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Randburg Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Front Office Manager

Well located and good staff

Customer review rating 5.0/5

Gideon Business - Confirmed reviews ALL

Great stay and friendly staff

Dear Gideon S., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Randburg Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Front Office Manager

Clean & convenient, but rooms need some serious maintenance.

Customer review rating 3.5/5

Grant C. Solo - Confirmed reviews ALL

I have stayed at the hotel many times in the past. Due to Covid, the last stay was two years ago. At that time I wrote to the hotel regarding several items that were not good. After two years not a single thing has changed. The cleanliness and servicing of the rooms was fine - no issues there. But maintenance in the rooms is non existent: Security latch falling off. Shaving mirror missing. Toilet seat loose. Shower fitting loose and falling off the times. Remote for AC fallen off the wall and dangling by the wire. AC opening was broken and I needed to wedge it open. Net curtains appears very dirty. The room in the dining area is still filthy and black. Simple things, that could easily be sorted out with a weekly room inspection my the manager. And all reported two years ago - with nothing done.

Dear Grant, In Mercure we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics again. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Thank you once again for making us your choice hotel and we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Evah Khumalo Hotel Manager

Well located

Customer review rating 3.0/5

Dubs Couples - Confirmed reviews ALL

Good reception Close to most amenities Rooms small, beds old and creating unnecessary noise when sleeping, mat risky for people with dust allergy

Dear Dubs, Thank you very much for the time you spent to share your personal impressions of your stay at our Mercure Randburg. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Evah Khumalo Hotel Manager

Good location

Customer review rating 3.5/5

Monica Couples - Confirmed reviews ALL

Overall satisfied. Linen needs to be replaced, bottom of the duvet cover on both beds were torn and our feet kept getting stuck. The shower door needs better sealing to prevent the floor flooding. Also not the best TV channels available.

Dear Monica, Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Evah Khumalo Hotel Manager

Well Located

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

It was an okay experience, could do with some modernization, but I would definitely stay there again.

Dear Mr. M., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Evah Khumalo Hotel Manager

Good

Customer review rating 4.0/5

Mishmail Couples - Confirmed reviews ALL

Comfortable

Dear M I., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Randburg Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Front Office Manager

Good stay

Customer review rating 3.0/5

Tshililo Business - Confirmed reviews ALL

It was lovely

Dear Tshililo, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel soon! Sincerely, Samkelo Mboweni Front Office Manager

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Absolutely hospitable.

Dear Tony S., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Randburg Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Front Office Manager

Wonderful stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The staff were patient and helpful. Loved the outside garden too but most of all the fact that a breakfast pack was offered and organized for me as I had to leave at 5.30am on my last day. Thank you

Dear Kgomotso, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Evah Khumalo Hotel Manager

Excellent staff and hotel

Customer review rating 5.0/5

Edward L. Business - Confirmed reviews ALL

Very accommodating and extremely friendly staff

Dear Edward L., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Randburg Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samkelo Mboweni Front Office Manager

Well located. Staff are accommodating.

Customer review rating 4.0/5

Duran Couples - Confirmed reviews ALL

Staff are friendly and accommodating. The showers could be supplied with full bottles of soap and shampoo. (not empty). Otherwise a very pleasant experience.

Dear Durant, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Evah Khumalo Hotel Manager

Reception and check in was excellent. The rooms were clean. My stay was comfortable.

Customer review rating 5.0/5

Dr. M. O. Families - Confirmed reviews ALL

Memmorable.

Dear Dr. Martin, We very much appreciate your comments regarding your stay at the Mercure Johannesburg Randburg Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evah Khumalo Hotel Manager

Happy Client

TripAdvisor rating 5.0/5

BLESSED M Business - TripAdvisor review

World class service…You are the plug We did enjoyed our stay you will always be our home away from home..You have excellent staff with good customer care your rooms are super clean your also close to a shopping mall…✅✅✅

With a bit more attention, this hotel can go from average to GREAT!

TripAdvisor rating 3.0/5

cohngr TripAdvisor review

This was my third stay at your hotel. Sadly, not as good an experience as previously. First room the A/C was faulty. Terrible night. Other small maintenance items are not being attended to: Broken door latch, Bedside lampshade lose and skew. Shaving mirror broken off. Net curtain somehow was attached to the normal curtain (I assume a quick fix by someone). Luckily I was assigned a new room the next day. A/C was working. But again small things are being neglected. No knob on the desk drawer. Shelf in fridge broken. One foot missing off fridge. Reading light lose. Its also a pity that I was unable to book a room any more that EXCLUDES breakfast. While the breakfast was adequate, R165 was shockingly high. The roof in the dining room needs a serious clean or new coat of paint - its not looking good. So, generally an okay stay, but management seriously needs to spend more time actually doing regular inspections. At R780 a night, I believe I could find better.

Dear Cohn, Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely Evah Khumalo Front Office Manager

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