Mercure Johannesburg Randburg Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 344 reviews

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Mercure Johannesburg Randburg Hotel - Image 1
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Mercure Johannesburg Randburg Hotel - Image 4
Cnr Republic road and, Brightwater Commons road, PO Box 2438, 2125 JOHANNESBURG, South Africa

Description

Hotel extras

  • - Conveniently located opposite Ferndale-on-Republic Shopping Mall

  • - Located 10 minutes from the famous 3 course Randpark Golf Club

  • - Outdoor pool

  • - Free parking

  • - Free WIFI

Our accommodation(s)

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Hotel location

Mercure Johannesburg Randburg Hotel

Cnr Republic road and, Brightwater Commons road, PO Box 2438
2125 JOHANNESBURG
South Africa

GPS:-26.098795, 27.990839

Telephone
Fax +27 11 789 4175

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BREAKFAST ROOM ONLY

Non contractual photo

Breakfast can be enjoyed daily Monday to Friday ( 6.30 am-10.30 am) and on Saturday, Sunday and public holidays( 7.00 am-11.00 am).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  344 reviews

Customer review rating 5.0/5

Chabisi F. L. Families - Confirmed reviews ALL

Good place, good atmosphere, The best staff always, good food. BAD TV, if you may allocate a budget to change old TV's to Smart TV .

Dear Chabisi Thank you so much for your kind feedback. We are delighted to hear that you enjoyed the atmosphere, our food, and especially the service from our team — your compliments mean a great deal to us. Please accept our apologies regarding the television experience during your stay. We fully agree that this is an important part of guest comfort. We are pleased to share that we are currently in the process of installing new smart TVs in all our rooms to enhance our guests’ overall experience. We truly appreciate your feedback as it helps us improve, and we look forward to welcoming you back for an even better stay in the near future. Sincerely, Prisca HLATSHWAYO General MANAGER

Customer review rating 2.5/5

Limbikani G. Business - Confirmed reviews ALL

For the past 15years or so have been staying at Mercure but have now noticed that the standards are going down. For example there is no water in the rooms, the AC in the room not working, some of the lights in the room not working, the TV at the bar has poor picture quality and the bar is not well stocked.

Dear Limbikani G. Dear Valued Guest, Thank you for your continued loyalty over the past 15 years—we truly appreciate your support and are grateful to have welcomed you back time and again. It is, however, very concerning to hear that your recent experiences have not reflected the standards you have come to expect from us. Please accept our sincere apologies for the shortcomings you encountered. Your feedback regarding the absence of water in the rooms, the non-functioning air conditioning and lighting, as well as the poor TV quality and limited bar stock, is taken very seriously. These are fundamental aspects of the guest experience, and we regret that we fell short during your stay. Please be assured that your comments have been shared with our maintenance and Food & Beverage teams for immediate attention and corrective action. We are also currently undertaking improvements within the hotel to enhance both our facilities and overall guest experience. Your long-standing relationship with us means a great deal, and it is disappointing to learn that we have not maintained the level of consistency you deserve. We are committed to addressing these issues and restoring your confidence in us. We sincerely hope to have the opportunity to welcome you back soon and provide you with the high standard of service you have enjoyed over the years. Kind regards, Prisca HLATSHWAYO General Manager

Customer review rating 4.0/5

Neels D. V. Solo - Confirmed reviews ALL

Wonderful stay

Dear Neels D. V. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Prisca Hlatshwayo General Manager

Customer review rating 4.0/5

John P. H. Solo - Confirmed reviews ALL

Always great staying here. Nothing serious to complain about. Only minor issue I had was that I had to clean the toilet myself when I arrived. Under the seat it wasn't pleasant. Urine stains etc. All else okay.

Dear John P. H. Thank you for your continued support and for choosing to stay with us again — we truly appreciate your loyalty. We are very sorry to hear about the cleanliness issue you experienced upon arrival, particularly regarding the toilet. Please accept our sincere apologies, as this is certainly not the standard we strive to maintain. Your feedback has been shared with our housekeeping team to ensure stricter attention to detail and to prevent this from happening again. We are glad to hear that the rest of your stay was enjoyable, and we hope to welcome you back soon for an even better experience. Sincerely, Prisca Hlatshwayo General Manager

Customer review rating 4.5/5

Theo V. R. Solo - Confirmed reviews ALL

I enjoyed a comfortable 1-night stay in a quiet room (room 208). The shower had a lot of pressure which I enjoyed and the mattress and pillows was to my liking. It would be nice to also show rugby games on the tv, unfortunately only soccer and school boy rugby was shown. Rugby and cricket games are important. But, notwithstanding, I enjoyed the stay and was able to rest after traveling most of the day.

Dear Theo V. R., Thank you for taking the time to share your positive feedback following your recent stay with us. We are delighted to hear that you enjoyed a comfortable and restful night, and that the quiet room, shower pressure, as well as the mattress and pillows all met your expectations. Your kind comments are truly appreciated. Thank you also for your suggestion regarding the TV channel selection. We understand the importance of rugby and cricket for many of our guests, and we will certainly take your feedback into consideration as we look to enhance our entertainment offerings. We are pleased that you were able to relax after your travels and hope to welcome you back again soon for another enjoyable stay. Kind regards, Prisca Hlatshwayo General Manager

Other web-users rate our hotel

  • 98 reviews 10/10 Location
  • 243 reviews 4.5/10 Room
  • 254 reviews 8.3/10 Service
  • 9 reviews 5.3/10 WiFi
  • 129 reviews 6.4/10 Cleanliness
  • 105 reviews 3.8/10 Comfort
  • 62 reviews 4.5/10 Breakfast
  • 30 reviews 4.9/10 Amenities

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