Mercure Johannesburg Randburg Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 314 reviews

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Mercure Johannesburg Randburg Hotel - Image 1
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Mercure Johannesburg Randburg Hotel - Image 3
Mercure Johannesburg Randburg Hotel - Image 4
Cnr Republic road and, Brightwater Commons road, PO Box 2438, 2125 JOHANNESBURG, South Africa

Description

Hotel extras

  • - Conveniently located opposite Ferndale-on-Republic Shopping Mall

  • - Located 10 minutes from the famous 3 course Randpark Golf Club

  • - Outdoor pool

  • - Free parking

  • - Free WIFI

Our accommodation(s)

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Hotel location

Mercure Johannesburg Randburg Hotel

Cnr Republic road and, Brightwater Commons road, PO Box 2438
2125 JOHANNESBURG
South Africa

GPS:-26.098795, 27.990839

Telephone
Fax +27 11 789 4175

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BREAKFAST ROOM ONLY

Breakfast can be enjoyed daily Monday to Friday ( 6.30 am-10.30 am) and on Saturday, Sunday and public holidays( 7.00 am-11.00 am).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  314 reviews

TripAdvisor Rating  3.5/5  208 reviews

Relaxed environment

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Budget friendly place. Menu needs to be reviewed.

Dear Charmainemiss X., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Randburg Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prisca HLATSHWAYO General Manager

Well located

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Bed needs attension - Room 215 Breakfast needs attension - vegetables sometimes smells getting rotten

Dear Diqabang S., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Randburg Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem concerning breakfast with our Food & Beverage Team and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prisca Hlatshwayo General Manager

SERIOUS attention needed to maintenance in the rooms!!!!!

Customer review rating 1.5/5

Grant C. Solo - Confirmed reviews ALL

For the last 5 years or so, annually, I stay for a long weekend at this hotel. After every stay I report exactly the SAME issues. This last weekend was no different: First room: A/C did not work, Only 1 bathroom light worked, no room lamp. I requested a new room: A/C worked but leaked all over the carpet. The WAS a room lamp, but no desk lamp. Velcro holding the curtain black-out was torn off. Liquid soap and conditioner pump bottles did not work. Breakfast was very average. Had to wait for the chef to cook eggs. Tables were not reset: Knives/forks/butter/salt & pepper missing. Staff were friendly, but total lack of attention to detail. IF ONLY someone senior would just once in a while check the rooms so many issues could be solved, but NOTHING seems to be checked. The rooms were at least clean, but very, very shabby. For the last 4 or 5 years I have made the same comments. At least, eventually the dining room ceiling had been painted last year! :-) . Management comment would be appreciated. Regards Grant C.. (co…)

Dear Grant C., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Randburg Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these issues with our Owners concerning full renovations in our rooms in order to keep our loyal customers like you in our hotel. We are hoping that eat least buy next year there will be a huge difference in maintenance in all our rooms. Concerning breakfast team, I will take the appropriate measures with all staff members to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prisca HLATSHWAYO General Manager

PERFECT STAY

Customer review rating 5.0/5

Gugu M. Business - Confirmed reviews ALL

VUKHOSI MADE MY STAY TO STAND OUT. THE WELL MANAGED AND CLEAN ENVIRONMENT WAS AN EXTRA TO MY SHORT STAY

Average hotel

Customer review rating 2.0/5

Dale Business - Confirmed reviews ALL

Found the aircon to be very loud and the beds uncomfortable,difficult to sleep. When you take a shower it floods the floor. The staff were okay. Would of liked a pool or gym aswell. Otherwise nothing special

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Other web-users rate our hotel

  • 95 reviews 9.7/10 Location
  • 262 reviews 5/10 Room
  • 242 reviews 8.5/10 Service
  • 9 reviews 8.9/10 WiFi
  • 136 reviews 6.4/10 Cleanliness
  • 101 reviews 4.6/10 Comfort
  • 64 reviews 7.1/10 Breakfast
  • 49 reviews 3.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.