Mercure Johannesburg Randburg Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 353 reviews

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Mercure Johannesburg Randburg Hotel - Image 1
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Mercure Johannesburg Randburg Hotel - Image 4
Cnr Republic road and, Brightwater Commons road, PO Box 2438, 2125 JOHANNESBURG, South Africa

Description

Hotel extras

  • - Conveniently located opposite Ferndale-on-Republic Shopping Mall

  • - Located 10 minutes from the famous 3 course Randpark Golf Club

  • - Outdoor pool

  • - Free parking

  • - Free WIFI

Our accommodation(s)

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Hotel location

Mercure Johannesburg Randburg Hotel

Cnr Republic road and, Brightwater Commons road, PO Box 2438
2125 JOHANNESBURG
South Africa

GPS:-26.098795, 27.990839

Telephone
Fax +27 11 789 4175

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BREAKFAST ROOM ONLY

Non contractual photo

Breakfast can be enjoyed daily Monday to Friday ( 6.30 am-10.30 am) and on Saturday, Sunday and public holidays( 7.00 am-11.00 am).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  353 reviews

Customer review rating 4.5/5

Simbwalanga C. Friends - Confirmed reviews ALL

All good great experience

Dear Simbwalanga C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.5/5

Jayantha A. Couples - Confirmed reviews ALL

Wi-Fi connection was bad, Had dinner at the restaurant and food was too salty and had to reorder the dish again without any salt

Dear Jayantha A., Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the poor Wi-Fi connection during your stay. We understand how important reliable internet access is for our guests, and we have shared your comments with the relevant team for investigation and improvement. We are also sorry to hear that your dinner did not meet expectations due to the excessive salt content. While we appreciate that our team was able to prepare a replacement meal for you, we regret that this was necessary and understand the inconvenience it caused. Your feedback has been shared with our kitchen team to ensure greater attention to seasoning and quality control. Thank you for bringing these matters to our attention. We value your feedback and hope to have the opportunity to provide you with a much-improved experience in the future. Kind Regards, Lorenzo Peacock Front Office Manager

Customer review rating 3.0/5

Vasavan A. Business - Confirmed reviews ALL

Efficient. Convenient. It is clear that the hotel especially the rooms are in bad state of disrepair and need maintenance

Dear Vasavan A., Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel efficient and convenient. However, we sincerely apologize that the condition of the room did not meet your expectations. We acknowledge your concerns regarding the state of repair and maintenance of our facilities. Your comments have been shared with our maintenance and management teams as we continue to implement ongoing improvements, and refurbishment plans to enhance the guest experience. We appreciate your honest feedback and hope to have the opportunity to welcome you back in the future and provide you with a significantly improved stay. Kind Regards, Lorenzo Peacock Front Office Manager

Customer review rating 2.0/5

P. P. Business - Confirmed reviews ALL

Room maintenance wrt appliances lights etc window needs work shower hand rose faulty

Dear Mr. P., Thank you for taking the time to share your feedback with us. Please accept our apologies for the maintenance issues experienced during your stay, including the appliances, lighting, window condition, and faulty shower hand rose. Your comments have been noted and shared with our maintenance team for immediate attention and corrective action. We appreciate your feedback as it assists us in improving our facilities and guest experience. We do hope to have the opportunity to welcome you back and provide you with a much more comfortable stay. Kind Regards, Lorenzo Peacock Front Office Manager

Customer review rating 3.5/5

D K. Business - Confirmed reviews ALL

It was comfortable, staff fairly helpful and accommodative though not forthcoming with information. Jason in the Restaurant very nice and helpful and the food was great. There were some cockroaches in the room kindly attend please.

Dear D K., Thank you for sharing your feedback with us. We are pleased to hear that you found your stay comfortable and enjoyed the food and service in the restaurant. Your kind words regarding Jason have been shared with him and the team. Please accept our sincere apologies regarding the cockroaches found in the room. This is certainly not the standard we strive to maintain, and the matter has been escalated to our housekeeping and pest control teams for immediate attention. We also appreciate your feedback regarding communication from our staff, as this helps us improve the overall guest experience by being more proactive and informative. Thank you once again for your valued feedback, and we hope to welcome you back for an improved experience in the future. Kind Regards, Lorenzo Peacock Front Office Manager

Other web-users rate our hotel

  • 96 reviews 10/10 Location
  • 233 reviews 4.3/10 Room
  • 252 reviews 8.3/10 Service
  • 9 reviews 5.9/10 WiFi
  • 121 reviews 6.2/10 Cleanliness
  • 102 reviews 3.7/10 Comfort
  • 60 reviews 4.5/10 Breakfast
  • 29 reviews 5.5/10 Amenities

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