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Mercure Johannesburg Randburg Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 1,139 reviews

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Mercure Johannesburg Randburg Hotel
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+ 22 Services

Hotel extras

  • - Conveniently located opposite Ferndale-on-Republic Shopping Mall

  • - Located 10 minutes from the famous 3 course Randpark Golf Club

  • - Outdoor pool

  • - Free parking

  • - Free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Johannesburg Randburg Hotel

Cnr Republic road and
Brightwater Commons road
PO Box 2438
2125 johannesburg
south africa

Tel: +27113263300

Fax: (+27)11/7894175

Check-in from 12h00

Check out up to 11h00

  • By plane

    JOHANNESBURG At 44km / 27.34 miles

  • By car

    MALIBONGWE DRIVE At 3km / 1.86 miles

GPS:-26.098795, 27.990839

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Standard Room with 1 double bed - Comfortable room with air conditioning, bathroom, satellite TV, WIFI access, modem point, direct dial telephone, hairdryer & safe deposit box Standard Room with 2 single beds - Comfortable room with air conditioning, bathroom, satellite TV, WIFI access, modem point, direct dial telephone, hairdryer & safe deposit box

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 34 m²

  • Maximum capacity: 30 people

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Our guest reviews for
Mercure Johannesburg Randburg Hotel

100% genuine reviews from our guests

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ALL Rating 4.1/5

1,139 reviews

TripAdvisor Rating 3.5/5

202 reviews

Well located

Customer review rating 5.0/5

Destiny P. E. Friends - 20/12/2021 Confirmed reviews ALL

Staff very friendly and helpful

Dear Destiny Prophetic Encounter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Evah Khumalo Hotel Manager

Outstanding staff. Helpful. 100% satisfied.

Customer review rating 5.0/5

Dr B. Couples - 17/12/2021 Confirmed reviews ALL

The welcome is much appreciated and outstanding. Staff helpful. Wonderful stay. We will be back!

Dear Dr B., Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Sincerely. Evah Khumalo Hotel Manager

Great location

Customer review rating 5.0/5

Anonymous Families - 12/12/2021 Confirmed reviews ALL

Good value for money

Dear Lungi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Evah Khumalo Hotel Manager

Good Location

Customer review rating 3.5/5

M. Business - 05/12/2021 Confirmed reviews ALL

Spent one night before my scheduled international travel. The location is very good as you can do some last-minute shopping at the shops next door and also enjoy dinner at one of many restaurants a few meters away. I was slightly disappointed that there were no executive rooms, basically all rooms are standard. So if you are a Gold or Platinum member don't expect & upgrade. We did get a bottle of White Wine & snacks courtesy of the hotel management for being a Platinum guest which was a nice touch. Due to CV19 restrictions, one can only get breakfast, lunch & dinner you'll have to get outside which is not a big issue. As a regular Accor guest, my initial feeling when entering this hotel was not really a Welcoming one, the atmosphere is pretty cold, the staff are very reserved, and need to be more welcoming & friendly. Overall I enjoyed my stay, the bed linen was very nice & the bed was comfortable. The bathroom is a bit small & badly designed. As mentioned above, great location especially if you are traveling abroad/overseas the day after. So yes I will come back again.

Dear Malcom Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Evah Khumalo Hotel Manager

Well located

Customer review rating 3.5/5

Joseph K. Business - 03/12/2021 Confirmed reviews ALL

Nice to stay at your hotel

Dear Joseph, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Evah Khumalo Hotel Manager

Good stay

Customer review rating 5.0/5

Buhlebuyeza Solo - 29/11/2021 Confirmed reviews ALL

Good excellent

Dear Buhlebuyeza Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Evah Khumalo Hotel Manager

Good Stay and well located.

Customer review rating 4.5/5

Martin O. Business - 28/11/2021 Confirmed reviews ALL

Good overall experience.

Dear Martin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Evah Khumalo Hotel Manager

Good location

Customer review rating 3.5/5

F. Couples - 17/11/2021 Confirmed reviews ALL

Good stay and room cleaned very nicely. However carpets in room could be upgraded or replaced with different flooring as was a bit stuffy especially in a hot season. Otherwise staff very friendly and perfect service.

Dear F., We thank you for pointing out the Cleanliness of our room, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We greatly appreciate the time you spent to review your recent experience in our hotel, at Mercure we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Sincerely, Evah Khumalo Hotel Manager

Good stay,

Customer review rating 5.0/5

Sandra N. Families - 15/11/2021 Confirmed reviews ALL

VERY FRIENDLY STAFF,

Dear Sandra, We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. Sincerely, Evah Khumalo Hotel Manager

My stay was horrible

Customer review rating 0.5/5

Thebeyame L. Business - 15/11/2021 Confirmed reviews ALL

My stay was very bad. I requested a quotation for accommodation and meals but you provided me with quote for accommodation and my employer paid for accommodation. I expected at least the accommodation to be bed and breakfast but it was accommodation only. During my stay there I suffered a lot of hunger and had to use my pocket money to buy food. When the quotation was made they miscalculated my nights to 12 instead of 13 and this further inconvenienced me as I had to pay for the extra night from my pocket. I also requested to be transported from the airport to the hotel but that arrangement was not made and the hotel failed to notify me.

Dear L., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Randburg Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evah Khumalo Hotel Manager

Decent stay, could've easily been better

Customer review rating 3.0/5

Tva Business - 28/10/2021 Confirmed reviews ALL

The stay was comfortable enough but the shower roof and walls had more mildew (mould?) than one would expect. That happens because of not being cleaned for a very long time.

Dear TvA, Thank you very much for the time you spent to share your personal impressions of your stay at our Mercure Randburg. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thorough cleaning is an absolute must for the Mercure and we follow very strict protocols to guarantee satisfying results regarding hygiene and Cleanliness in our hotels, for future occasions we strongly encourage you to contact our reception in the event of finding any area of uncleanliness , this will give us an opportunity to bring your remarks to the attention of our housekeeping management. Sincerely, Evah Khumalo Hotel Manager
Customer review rating 5.0/5

Rene D. L. Friends - 20/10/2021 Confirmed reviews ALL

Buli your trainee manager was absolutely fantastic and the perfect host!

Dear Rene, Thank you for referencing so one of our team member by name, as we are now able to reach out to and let them know how they made such a positive impact on your stay. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Evah Khumalo Hotel Manager

Well located

Customer review rating 3.5/5

Anonymous Families - 18/10/2021 Confirmed reviews ALL

Overall Good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Evah Khumalo Hotel Manager

Nice Warm stay

Customer review rating 4.0/5

Mosiko F. G. Families - 16/10/2021 Confirmed reviews ALL

My experience is always superb every time I visit your Hotel.

Dear Mosiko, Thank you for the time you spent to share your feedback on your recent stay at our Mercure Randburg, to be considered as one of the best hotels you stayed at is certainly high praise. Sincerely, Evah Khumalo Hotel Manager

Well located

Customer review rating 5.0/5

Tebello N. Business - 08/10/2021 Confirmed reviews ALL

My experience at Mercure was amazing from the rooms, the breakfast as well as the staff.

Dear Tebello, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Mercure hotel Randburg and are delighted to read that we were able to match your expectations. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. Sincerely, Evah Khumalo Hotel Manager

Brilliant and caring

Customer review rating 5.0/5

Janice S. Solo - 25/08/2021 Confirmed reviews ALL

Loved it there and affordable xx thank u

Dear Janice, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Evah Khumalo Hotel Manager

With a bit more attention, this hotel can go from average to GREAT!

TripAdvisor rating 3.0/5

cohngr 06/02/2020 TripAdvisor review

This was my third stay at your hotel. Sadly, not as good an experience as previously. First room the A/C was faulty. Terrible night. Other small maintenance items are not being attended to: Broken door latch, Bedside lampshade lose and skew. Shaving mirror broken off. Net curtain somehow was attached to the normal curtain (I assume a quick fix by someone). Luckily I was assigned a new room the next day. A/C was working. But again small things are being neglected. No knob on the desk drawer. Shelf in fridge broken. One foot missing off fridge. Reading light lose. Its also a pity that I was unable to book a room any more that EXCLUDES breakfast. While the breakfast was adequate, R165 was shockingly high. The roof in the dining room needs a serious clean or new coat of paint - its not looking good. So, generally an okay stay, but management seriously needs to spend more time actually doing regular inspections. At R780 a night, I believe I could find better.

Dear Cohn, Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely Evah Khumalo Front Office Manager

Quick visit ti Johannesburg

TripAdvisor rating 4.0/5

Keith M 04/02/2020 TripAdvisor review

The place was centrally situated for me, very clean, very friendly staff. Good breakfast served for all the days I was there. Good value for money as I had to book at short notice and even when I extended this was still reasonable

Dear Keith, Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests. Sincerely Evah Khumalo Front Office Manager

Excellent!

TripAdvisor rating 5.0/5

Raymond C Couples - 15/11/2019 TripAdvisor review

This was our third time at the hotel and we have no complaints. The staff wad very friendly and promptly attended to issues raised. The location next to the new mall could not be better. Highly recommended

Dear Raymond, Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Sincerely Evah Khumalo Front Office Manager

Weekend Away from Home

TripAdvisor rating 4.0/5

579ishmaelp Couples - 21/06/2019 TripAdvisor review

Personally I had an excellent experience and would not have asked for more. I wanted a suited break and that suited me perfectly. I will not hesitate to come again in future. it is an ideal place to break away from work and have a peaceful and quality time.

Dear 579ishmaelp, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Michelle van Huyssteen General Manager

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