Mercure Johannesburg Randburg Hotel 3 stars

Service has really dropped down from 2 years back in terms hospitality.

Rooms were oldish, service was ok, no bottled water in rooms, i guess the hotel is old.

The Reception Staff were very professional and friendly. It is just the rooms and the discoloured towels as well as the carpet with its smell and stains that put me off.

Staff had all relevant contacts and arrangements from my company. The room was fine. Linen was clean. The hotel went to some effort to arrange large breakfast packs during the covid period which was delivered to the room. Staff were very friendly and accommodating when travel arrangements changed. There were no sewing packs, plasters or business centre with computers available for guests, very few staff were on duty at reception. This may be due to covid policy. Generally a good stay with friendly staff.

Had a good stay at de hotel.. Friendly stuff and just 2minutes walk to the shopping mall

This was arguably one of the best places I have stayed at. The staff and management were excellent and the hotel all around was just an awesome experience

Great experience. Staff very helpful and professional

N/A

I checked in and was welcomed, the reception area was amazing, I went to my room and found that the room was too small, it looked like the bed and the TV and the counter were stuffed in a corner, the entire room was a small corner. The sofa chair and the rug were old and had old water marks, it was not good at all.

It was an amazing stay and the welcome was great. I felt great being away in a comfartable home away from home.

Service is now appalling

It was great

The stuff were good and friendly almost all of them on both shifts, but the food system was really bad. It is aweful compared to other hotels I have been at. And when you eat you feel like someone is watching you that you shouldn't exceed your limit or something, such that I was in another evening charged just for pouring a juice from those juice-dispensers, and I was really surprised. Other than that, it is a great hotel and I forgot about the bathing staff in the rooms; all our collegues including myself we did not have a bathing soap and the shampoos were not fillled in the bottles...

Felt home, supported and timely assisted

Definitely in my list of recommendations to family and friends love the quaint garden - thank u to Tatenda and Lesedi for most awesome service and guidance - was our first time travel to Jhb! All the best in future endeavors - oh another things...loved the fact that not once were we affected by loadshedding due to generators at the establishment!