Mercure Johannesburg Randburg Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 350 reviews

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Mercure Johannesburg Randburg Hotel - Image 1
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Mercure Johannesburg Randburg Hotel - Image 4
Cnr Republic road and, Brightwater Commons road, PO Box 2438, 2125 JOHANNESBURG, South Africa

Description

Hotel extras

  • - Conveniently located opposite Ferndale-on-Republic Shopping Mall

  • - Located 10 minutes from the famous 3 course Randpark Golf Club

  • - Outdoor pool

  • - Free parking

  • - Free WIFI

Our accommodation(s)

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Hotel location

Mercure Johannesburg Randburg Hotel

Cnr Republic road and, Brightwater Commons road, PO Box 2438
2125 JOHANNESBURG
South Africa

GPS:-26.098795, 27.990839

Telephone
Fax +27 11 789 4175

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BREAKFAST ROOM ONLY

Breakfast can be enjoyed daily Monday to Friday ( 6.30 am-10.30 am) and on Saturday, Sunday and public holidays( 7.00 am-11.00 am).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  350 reviews

TripAdvisor Rating  3.6/5  210 reviews

Customer review rating 5.0/5

Evellin N. Families - Confirmed reviews ALL

It was my nephew's matric farewell and he needed a place to dress and leave from. Thank you for being that place for him

Dear Evellin N., Thank you for your kind words. We are delighted to have been a part of your nephew's special occasion. It is always our pleasure to provide a welcoming environment for celebrations. Best regards, Mercure Johannesburg Randburg Hotel Prisca HLATSHWAYO General Manager

Customer review rating 5.0/5

Alexander K. Couples - Confirmed reviews ALL

We have had to cancel one of the 2 nights due to travel issues due to the G20. Lesedi was absolutely wonderful and assisted with a smile. He made our stay a great experience. Thank you very much Lesedi for your outstanding service

Dear Alexander K., Thank you for your positive feedback regarding your recent stay at our hotel. We are pleased to hear that our location and staff, particularly Lesedi, contributed to a memorable experience. Your kind words will be shared with our team. Goodbye, Mercure Johannesburg Randburg Hotel Prisca Hlatshwayo General Manager

Customer review rating 1.0/5

Riasha S. Business - Confirmed reviews ALL

The staff is great and friendly. However, in my room the two pin plug was not working, the phone did not work. One day I did not receive any new towels. When the cafeteria was packed due to a congress happening. The staff member suggested someone sit opposite me without even asking if it was okay with me, and it made me feel very uncomfortable.

Dear Riasha Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff to be great and friendly. However, we sincerely apologise for the inconveniences you experienced during your stay. The issues with the two-pin plug, the phone in your room, and the missed towel replacement are not reflective of the standards we aim to uphold. Our maintenance and housekeeping teams have been notified to ensure these matters are resolved and prevented in future. We are also very sorry for the discomfort caused in the cafeteria. Your comfort and privacy should always be respected, and we will address this with the team to ensure guests are consulted before any seating adjustments are made, especially during busy periods. Your feedback is truly appreciated, as it helps us improve our service. We hope to have the opportunity to welcome you back and provide you with a much better experience. Kind Regards Prisca Hlatshwayo General Manager

Customer review rating 0.5/5

Lerato M. Solo - Confirmed reviews ALL

I went to Mercure after church on Friday hoping to rest my head because home was loud and unpleasant. Got there and there was a matric farewell. I asked the receptionist on Friday if I’ll be able to dine downtown after church he agreed. But to my surprise at 11pm when I got back from church, the music was supwr loud. I took video’s. I’m disappointed and regret spending money there as it was not communicated that they are hosting school kids. The manager just said sorry and refused to refund me so I go book elsewhere.

Dear Lerato M., Thank you for sharing your feedback regarding your recent stay at our hotel. I sincerely apologize for the disturbance caused by the loud music from the matric farewell event. We strive to ensure all guests have a pleasant experience, and it is unfortunate that this was not the case during your visit. We understand the importance of communication and will review our procedures to better inform guests of any events that may impact their stay. Regarding your request for a refund, our policy does not typically accommodate refunds under such circumstances. However, your concerns will be taken seriously as we continuously seek to improve our guest experience. Thank you for your understanding. Best regards, Mercure Johannesburg Randburg Hotel Prisca HLATSHWAYO General Manager

Customer review rating 4.5/5

Olivia C. Solo - Confirmed reviews ALL

Everything was good

Dear Olivia C., Thank you for your positive feedback. We are pleased to hear that your experience at Mercure Johannesburg Randburg Hotel met your expectations. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Mercure Johannesburg Randburg Hotel Prisca Hlatshwayo General Manager

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Other web-users rate our hotel

  • 97 reviews 9.8/10 Location
  • 254 reviews 4.7/10 Room
  • 265 reviews 8.6/10 Service
  • 10 reviews 8.3/10 WiFi
  • 135 reviews 6.1/10 Cleanliness
  • 102 reviews 3.5/10 Comfort
  • 61 reviews 6.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.