Mercure Johannesburg Randburg Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 322 reviews

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Mercure Johannesburg Randburg Hotel - Image 1
Mercure Johannesburg Randburg Hotel - Image 2
Mercure Johannesburg Randburg Hotel - Image 3
Mercure Johannesburg Randburg Hotel - Image 4
Cnr Republic road and, Brightwater Commons road, PO Box 2438, 2125 JOHANNESBURG, South Africa

Description

Hotel extras

  • - Conveniently located opposite Ferndale-on-Republic Shopping Mall

  • - Located 10 minutes from the famous 3 course Randpark Golf Club

  • - Outdoor pool

  • - Free parking

  • - Free WIFI

Our accommodation(s)

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Hotel location

Mercure Johannesburg Randburg Hotel

Cnr Republic road and, Brightwater Commons road, PO Box 2438
2125 JOHANNESBURG
South Africa

GPS:-26.098795, 27.990839

Telephone
Fax +27 11 789 4175

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BREAKFAST ROOM ONLY

Breakfast can be enjoyed daily Monday to Friday ( 6.30 am-10.30 am) and on Saturday, Sunday and public holidays( 7.00 am-11.00 am).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  322 reviews

TripAdvisor Rating  3.6/5  208 reviews

Customer review rating 3.5/5

Sydney S. Families - Confirmed reviews ALL

It is mostly noisy and unfortunately no one reprimands the noisy guests who would be at the car park and reception when the return late at night.

Dear Sydney V. S., Thank you for sharing your feedback about your recent stay at Mercure Hotel. We sincerely apologize for the inconvenience caused by noise during your visit. Ensuring a comfortable and restful experience for our guests is a top priority, and we regret that this was not fully met in your case. Please rest assured that we take noise complaints seriously, and we will review our procedures to better manage late-night disturbances, particularly in the car park and reception area. Your comments have been shared with our team to help improve our guest experience. We truly appreciate your input and hope to have the opportunity to welcome you back for a much-improved stay in the future. If there is anything we can do to assist further, please do not hesitate to reach out. Best regards, Telavukosi Sondlani Assistant Front Office Manager

Good stay

Customer review rating 4.5/5

Neo Couples - Confirmed reviews ALL

Thank you everything was just fine

Dear Neo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Telavukosi Sondlani Assistant Front Office Manager

Customer review rating 2.0/5

Anonymous Friends - Confirmed reviews ALL

* 1 single room and 1 double room booked. Room with 2 single beds wasn't ready even though we checked in after 16:00 and check in is available from 12:00. * Was asked if this was my first time staying at Mercure despite having stayed at this hotel on 3 separate occasions last year. * Bedside and desk lamps not working. Had to flag this up so that Maintenance could attend to it. Surely Housekeeping are supposed to flag up any issues which need to be resolved before room is declared ready for check in. * Water pressure in showers has been reduced since previous stays. * Had to move rooms because the curtains wouldn't stay closed. Again, something else that Housekeeping should be flagging up. * Night 1: Other guests talking and shouting in the corridors at 02:00 in the morning - Ground Floor & 3rd Floor. Night 2: Other guests talking loudly and singing on the couches (by the lift) - 3rd Floor. Other guests talking and shouting in the corridors as well as knocking on the door a few times - Ground Floor. Had to call Front Desk to ask them to send someone to deal with the noise in the corridors. Hotel staff need to monitor activity taking place in the corridors. It's unacceptable to be disturbed by other Guests when we have paid a lot of money to stay in a nice place and are trying to rest. There needs to be more respect for other guests. This is supposed to be a nice hotel in a good area and it seems to be turning into a Formula One

Dear Simone W., Thank you for sharing your feedback. We apologize for the issues you experienced during your stay, especially regarding the readiness of your room and the disturbances from other guests. Please note that our standard check-in time is from 2:00 PM, and we regret that your room with two single beds was not prepared on time. We also apologize for the issues with the lamps, water pressure, and curtains. These should have been flagged by housekeeping, and we will reinforce this with our team to ensure rooms are thoroughly checked before being made available. We take noise disturbances seriously and will work to improve monitoring in our corridors to provide a peaceful environment for all guests. We appreciate your valuable feedback and hope to have the opportunity to better serve you in the future. Kind regards, Telavukosi Sondlani Assistant Front Office Manager

Good stay but terrible coffee at breakfast

Customer review rating 3.0/5

Joseph-pietro Business - Confirmed reviews ALL

Sorry but my morning coffee is important so broken or not working cuppacino machines are annoying.

Dear Joseph Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, We had an issue that morning with our Coffee machine, and we were still waiting for a technician from Nestle to come and assist I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Prisca HLATSHWAYO General Manager

Good location. Friendly staff/security guards

Customer review rating 3.5/5

Minakshi Business - Confirmed reviews ALL

Good experience

Dear Minakshi Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Prisca HLATSHWAYO General Manager

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Other web-users rate our hotel

  • 87 reviews 9.7/10 Location
  • 246 reviews 4.6/10 Room
  • 254 reviews 8.5/10 Service
  • 9 reviews 6.8/10 WiFi
  • 135 reviews 6.9/10 Cleanliness
  • 99 reviews 3/10 Comfort
  • 66 reviews 6.8/10 Breakfast
  • 40 reviews 5.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.