Mercure Johannesburg Randburg Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 324 reviews

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Mercure Johannesburg Randburg Hotel - Image 1
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Mercure Johannesburg Randburg Hotel - Image 3
Mercure Johannesburg Randburg Hotel - Image 4
Cnr Republic road and, Brightwater Commons road, PO Box 2438, 2125 JOHANNESBURG, South Africa

Description

Hotel extras

  • - Conveniently located opposite Ferndale-on-Republic Shopping Mall

  • - Located 10 minutes from the famous 3 course Randpark Golf Club

  • - Outdoor pool

  • - Free parking

  • - Free WIFI

Our accommodation(s)

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Hotel location

Mercure Johannesburg Randburg Hotel

Cnr Republic road and, Brightwater Commons road, PO Box 2438
2125 JOHANNESBURG
South Africa

GPS:-26.098795, 27.990839

Telephone
Fax +27 11 789 4175

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BREAKFAST ROOM ONLY

Breakfast can be enjoyed daily Monday to Friday ( 6.30 am-10.30 am) and on Saturday, Sunday and public holidays( 7.00 am-11.00 am).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  324 reviews

TripAdvisor Rating  3.6/5  208 reviews

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Dear Veronique Adele K., Thank you for taking the time to share your feedback following your recent stay with us at Mercure. We’re truly sorry to hear that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of complimentary water and amenities such as shower caps in your room. We understand how important these small touches can be and will review our in-room offering to ensure we are aligning with guest expectations and brand standards. We\'re also concerned to learn about the limited dining options and the delay in breakfast service on both mornings. This certainly does not reflect the level of service we aim to provide. Your comments have been shared with our kitchen and service teams to investigate and address the issues you experienced. Your feedback is invaluable as it helps us improve, and we do hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay. Warm regards, Telavukosi Sondlani Assistant Front Office Manager

Customer review rating 0.5/5

M S. Business - Confirmed reviews ALL

Dear M S., Thank you for taking the time to share your feedback. I’m truly sorry to hear about the issues you experienced with housekeeping during your stay at Mercure. This is certainly not the level of service we aim to provide, and I understand how frustrating it must have been to encounter repeated inconveniences. Please rest assured that your comments have been shared with our housekeeping team for immediate review and improvement. We are committed to ensuring that all of our guests enjoy a comfortable and well-maintained environment, and your experience helps us identify areas where we need to do better. We hope to have the opportunity to welcome you back in the future and provide you with the seamless stay you deserve. Warm regards, Telavukosi Sondlani Assistant Front Office Manager

Too many small issues

Customer review rating 3.0/5

Gint Business - Confirmed reviews ALL

Dear Fred, Thank you for taking the time to share your feedback following your recent stay at Mercure Hotel Randburg. We\'re pleased to hear you appreciated our convenient location, comfortable beds, and the friendliness of our team. However, we sincerely regret that your experience did not meet the high standards you expect from the Mercure brand, and we truly apologise for the inconveniences you encountered. The issues with the in-room safes, television, and bathroom lighting are certainly not reflective of the level of quality and attention to detail we strive for. Your comments have been shared with our maintenance and housekeeping teams to ensure that these concerns are addressed promptly and thoroughly moving forward. Preventative measures will also be reinforced to ensure our rooms are fully checked and functioning prior to guest arrival. We value your feedback greatly as it helps us improve, and we do hope you will consider giving us another opportunity to provide you with the seamless experience you deserve. Warm regards, Telavukosi Sondlani Assistant Front Office Manager

Disappointing

Customer review rating 1.5/5

Dhiraj K. Business - Confirmed reviews ALL

Dear Dhiraj K., Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered with the water supply during your stay. This is certainly not the standard we strive to uphold, and we completely understand how frustrating this must have been especially when all you wanted was a relaxing shower after a long day. Please rest assured that we’ve investigated the issue and are working with our maintenance team to ensure that such disruptions do not occur again. We truly value your feedback, as it helps us improve and provide a better experience for all our guests. We hope you’ll consider giving us another opportunity to welcome you back and show you the level of service you rightfully expect from Mercure Randburg. Warm regards, Telavukosi Sondlani Assistant Front Office Manager

Excellent stay

Customer review rating 5.0/5

L. K. Solo - Confirmed reviews ALL

Dear Melissah L., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Randburg Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Telavukosi Sondlani Assistant Front Office Manager

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Other web-users rate our hotel

  • 88 reviews 9.7/10 Location
  • 238 reviews 4.4/10 Room
  • 247 reviews 8.5/10 Service
  • 9 reviews 6.8/10 WiFi
  • 125 reviews 6.6/10 Cleanliness
  • 95 reviews 3.2/10 Comfort
  • 62 reviews 7/10 Breakfast
  • 25 reviews 4.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.