Mercure Johannesburg Randburg Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 342 reviews

Mercure Johannesburg Randburg Hotel - Image 1
Mercure Johannesburg Randburg Hotel - Image 2
Mercure Johannesburg Randburg Hotel - Image 3
Mercure Johannesburg Randburg Hotel - Image 4

Description

Hotel extras

  • - Conveniently located opposite Ferndale-on-Republic Shopping Mall

  • - Located 10 minutes from the famous 3 course Randpark Golf Club

  • - Outdoor pool

  • - Free parking

  • - Free WIFI

Our accommodation(s)

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Room 1

Hotel location

Mercure Johannesburg Randburg Hotel

Cnr Republic road and, Brightwater Commons road, PO Box 2438
2125 JOHANNESBURG
South Africa

GPS:-26.098795, 27.990839

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BREAKFAST ROOM ONLY

Non contractual photo

Breakfast can be enjoyed daily Monday to Friday ( 6.30 am-10.30 am) and on Saturday, Sunday and public holidays( 7.00 am-11.00 am).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  342 reviews

Customer review rating 4.5/5

Tihelo M. Solo - Confirmed reviews ALL

Dear Tihelo M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lorenzo Peacock Front Office Manager Mercure Hotel Randburg

Customer review rating 2.0/5

Xolani M. Business - Confirmed reviews ALL

Dear Xolani M., Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience you experienced during your stay. We are truly sorry to hear that both the shower and the air conditioning were not functioning properly. We understand how uncomfortable it must have been to spend a cold night without adequate heating, and we regret that these maintenance issues negatively impacted your stay. Please be assured that your comments have been shared with our Maintenance team for immediate inspection and corrective action to ensure these issues are resolved as quickly as possible. We appreciate you bringing these matters to our attention, as your feedback helps us improve our facilities and the experience we provide to our guests. We hope to have the opportunity to welcome you back and provide you with the comfortable stay you rightfully expect. Kind Regards, Lorenzo Peacock Duty Manager Mercure Hotel Randburg

Customer review rating 1.0/5

Thando T. Business - Confirmed reviews ALL

Dear Thando T., Thank you for taking the time to share your feedback. We sincerely apologize that your restaurant experience was so disappointing. Waiting more than an hour for your meal is far from the level of service we aim to provide, and we regret that the quality of the food did not meet your expectations. Please be assured that your comments have been shared with our Executive Chef and Food & Beverage management team for immediate review and corrective action. We are also sorry to hear about the issue with the air conditioning/heating unit. The abnormal noise you experienced is certainly not acceptable, and we understand how disruptive this would have been to your comfort. Your feedback has been forwarded to our Maintenance team for prompt inspection and repair. Thank you for bringing these matters to our attention. We value your honest feedback as it helps us improve our services. We hope you will consider giving us another opportunity to provide you with the quality experience you rightfully expect. Kind Regards, Lorenzo Peacock Duty Manager Mercure Hotel Randburg

Customer review rating 4.0/5

Danile S. Families - Confirmed reviews ALL

Dear Danile, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lorenzo Peacock Duty Manager Mercure Hotel Randburg

Customer review rating 3.5/5

Mutsvunguma P. Solo - Confirmed reviews ALL

Other web-users rate our hotel

  • 91 reviews 9.6/10 Location
  • 229 reviews 4/10 Room
  • 244 reviews 8.1/10 Service
  • 10 reviews 5.6/10 WiFi
  • 111 reviews 6.6/10 Cleanliness
  • 105 reviews 3.3/10 Comfort
  • 74 reviews 4.8/10 Food
  • 54 reviews 5.2/10 Breakfast

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