Mercure Johannesburg Midrand Hotel 3 stars

Customer review rating (ALL Rating) 3.9/5 136 reviews

Mercure Johannesburg Midrand Hotel - Image 1
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Description

Hotel extras

  • Ideal for Business travellers.

  • Easy access to major highways connecting you to Sandton and Pretoria

  • Practical access to Local and International Business Offices

  • Free unlimited Wi-Fi

  • A team that is always ready to Welcome you and help when in need.

Our accommodation(s)

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Hotel location

Mercure Johannesburg Midrand Hotel

Old Pretoria Main Road, PO Box 7853, Halfway House
1685 MIDRAND
South Africa

GPS:-26.001089, 28.125536

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  136 reviews

Customer review rating 4.0/5

Thato S. Business - Confirmed reviews ALL

Staying at Mercure and attending the expo in Gallagher was extremely convenient as I optimized time spent at the expo without traffic worries to my lodging..I simply walked across the street..

Dear Mr. S., Thank you very much for taking the time to share your feedback following your recent stay at Mercure Johannesburg Midrand Hotel. We are delighted to hear that our location provided such great convenience during your visit to Gallagher Convention Centre. Being able to walk across and avoid traffic is certainly one of the advantages we’re proud to offer our guests, especially those traveling for business. It is also wonderful to know that our team made a positive impression on your stay. Your kind words about the courteous service, efficient assistance, and especially the support you received at check-in and check-out are truly appreciated. We will be sure to share your feedback with the team, even though names were not mentioned, it will certainly motivate them to continue delivering exceptional service. We are pleased that you rated key aspects of your stay highly, particularly the arrival experience, team service, Wi-Fi, and your smooth departure. At the same time, we take note of your ratings on accommodation and cleanliness, and we will continue working on these areas to ensure an even better experience in the future. Thank you once again for your recommendation and for choosing to stay with us. We look forward to welcoming you back soon for another convenient and comfortable stay. Sincerely, Evah Khumalo Hotel Manager

Customer review rating 2.5/5

Lorian E. J. Business - Confirmed reviews ALL

Hotel was okay. Only 1 water gets given on arrival - we should get water every day, i stayed there for 5 nights. Lighting in the rooms are terrible.

Dear J. Thank you for reviewing the hotel, we appreciate your feedback. We only put one bottle of water in the rooms for arrivals; that's the standard of our hotel. I've raised your concerns about putting water daily on the rooms and i will be reverting back to you in regard to the response. We also have water at the bar that we sell for our stay-in guests. The lighting in the room has been sorted. We do hope to see you again on your next trip. Kind Regards, Stanley Qayi

Customer review rating 0.5/5

Wandisa M. Q. Business - Confirmed reviews ALL

1. The lift still has a "temporarily unavailable" signage that was there 2 years ago. It is quite a hassle to navigate stairs to the and from the 3rd floor with a suitcase 2. The shower has a handheld shower head - zero consideration for height constraints 3. The TV was preloaded with apps that did not work - the staff sang the same song every day "the team is working on the connection" 4. Breakfast was not warmed throughout, I assume it was kept warm for the early risers, but bacon was super cold when I had breakfast

Dear M. Q., Thank you for rating of our hotel, your feedback helps us improve where we are Laking, we would like to apologies for the inconvenience caused during your stay, the hotel has no lift at the moment, and we do not know when it will be fixed. We are busy processing an upgrade on TV's hence you can only watch our channels nothing else, i would like to apologies for the cold breakfast we have taken action in order to issue that this does not happen again. We do hope to see you again very soon. Sincerely, Stanley Qayi

Customer review rating 2.5/5

Stevens W. Business - Confirmed reviews ALL

I am not sure if it was due to the work been done at the premises, but it was not a great experience.

Dear Mr W., Thank you for reviewing the hotel and raising your concerns! We were busy with refurbishments but now are done. We would like to apologise for the inconvenience you had during your stay, we now have a new product, new rooms, new Tv's. Kindly give us a second chance to wow your experience and we hope to see you again very soon. Sincerely, Stanley Qayi

Customer review rating 2.5/5

Kedibonejaqual M. Business - Confirmed reviews ALL

The hotel is outdated, rooms are very small, and there is no Wifi whilst a smart TV is connected in the room.

Dear M., Thank you so much for reviewing our hotel, your concerns mean's a lot to us. We were busy with refurbishments of the rooms, we have new rooms, new TV's and extended Wi-Fi now. In regard to Wi-fi we've always had it maybe you were unable to access it, in your next booking kindly ask the receptionists to assist you with Wi-fi log-in details. We do apologies for any inconvenience caused during your stay. We would like you to give us a second chance to come and stay with us, so that we can wow your experience Kind Regards, Stanley Qayi

Other web-users rate our hotel

  • 39 reviews 8.9/10 Location
  • 118 reviews 5.2/10 Room
  • 125 reviews 8.1/10 Service
  • 6 reviews 3.6/10 WiFi
  • 65 reviews 7.5/10 Cleanliness
  • 48 reviews 3.1/10 Comfort
  • 47 reviews 6.7/10 Breakfast
  • 44 reviews 1.6/10 Amenities

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