Mercure Johannesburg Midrand Hotel 3 stars

Customer review rating (ALL Rating) 3.8/5 130 reviews

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Mercure Johannesburg Midrand Hotel - Image 1
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Old Pretoria Main Road, PO Box 7853, Halfway House, 1685 MIDRAND, South Africa

Description

Hotel extras

  • Ideal for Business travellers.

  • Easy access to major highways connecting you to Sandton and Pretoria

  • Practical access to Local and International Business Offices

  • Free unlimited Wi-Fi

  • A team that is always ready to Welcome you and help when in need.

Our accommodation(s)

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Hotel location

Mercure Johannesburg Midrand Hotel

Old Pretoria Main Road, PO Box 7853, Halfway House
1685 MIDRAND
South Africa

GPS:-26.001089, 28.125536

Telephone
Fax +27 11 312 2055

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  130 reviews

TripAdvisor Rating  3.5/5  143 reviews

Customer review rating 3.0/5

Nkosinathimfan S. Solo - Confirmed reviews ALL

Review your Manu on food, it's expensive and the food is not nice at all. And the space for dining is small.

Dear Mr. S., Thank you for taking the time to share your feedback with us. We truly appreciate your honesty, as it helps us identify areas where we need to improve. We are very sorry to hear that your dining experience did not meet expectations. Your comments regarding the menu pricing, food quality, and the limited dining space have been noted and shared with our Food & Beverage team for immediate review. Additionally, we take the issue of cleanliness very seriously, and we are investigating the matter you raised to ensure this does not happen again. We also regret the inconvenience caused by the lack of Wi-Fi coverage in the dining area and the limited staffing during service. These are areas we are actively working on to enhance guest comfort and experience. Your loyalty as an ALL Accor member is important to us, and we would love the opportunity to restore your confidence in our hotel. Please feel free to reach out to us directly at 01… so we can discuss how we can make your next stay more enjoyable. Thank you again for your valuable feedback, and we hope to welcome you back for a much-improved experience. Sincerely, Evah Khumalo Hotel Manager

Customer review rating 0.5/5

Samer D. Business - Confirmed reviews ALL

Horrible experience, ended up staying at another hotel nearby. Paid a whole extra night for no reason to check in a little earlier. Staff didn’t know what a Diamond is, totally dismissed me.

Dear Samer, Thank you so much for sharing your experience at the hotel, we sincerely apologise for the experience you had at check-in, the staff member that checked you in is a new employee and we've taken corrective action to make it a point that it does not happen again, We are truly sorry about this, Kindly give us another opportunity in your next stay to wow your expertise as well as experience, Kind Regards, Stanley Qayi

That's the place to go when ever you travel

TripAdvisor rating 5.0/5

Mobile07209656820 TripAdvisor review

Hotel is safe, staff very friendly and professional, securities work consciously, food exceptional, I will be returning again.

Customer review rating 3.5/5

Ngcobo C. Business - Confirmed reviews ALL

They hotel was good and calm but had problems regarding the food we had on the 15th which got me to have a running tummy, the limited tv Channels were depressing as I couldn't watch any interesting movie or sports because there's no channels for such. The stuff was super lovely especially the security guy who was on duty that evening I forgot the name he was also on duty on Friday evening told me places to be aware of in the area and safe places I can go, from the gate to the kitchen what a lovely stuff the hotel has. Overall experience could give it 7/10 due to loud noises on the corridors, lake of tv channels, fridge, some of the lights in the room were not functional, limited food menu as I'm allergic to Fish, eggs, tomato which there was tomato soup. The bedding, towels were extremely clean and fresh, even saw that I had an extra thick fleece in the closet and safe to keep my valuable assets safe.

Dear Mr. Ngcobo, Thank you for taking the time to share your detailed feedback following your recent stay with us. We’re truly pleased to hear that you found the hotel calm and appreciated the cleanliness of the bedding and towels, as well as the extra amenities like the fleece and safe. It’s also heartwarming to know that our team, especially the security staff, made a positive impression and helped you feel safe and welcome — we’ll make sure your kind words are passed on. We’re very sorry to hear about the discomfort you experienced with the food and the limited TV channels. Your comments regarding the noise levels, non-functional lights, fridge, and limited menu options are taken seriously. We understand how important these elements are to a comfortable stay, and we’re actively working to improve in these areas. Your feedback helps us identify where we can do better, and we’re grateful for your honesty. We hope to welcome you back in the future and provide a more seamless and enjoyable experience. Sincerely, Evah Khumalo Hotel Manager

Customer review rating 3.5/5

A S. N. Business - Confirmed reviews ALL

Food and room was fine. I don't think I will make bookings to this Mercure Hotel Midrand in the future. They're failing to control the noise from those who are drinking playing music louder at the parking up until late. I struggle to sleep for two days until I called the reception. I don't think is good place for those who are there for business, because you want to rest and have a quiet night.

Dear Mr. N., Thank you for taking the time to share your detailed feedback following your recent stay at Mercure Hotel Midrand. We’re pleased to hear that you found the food and room satisfactory, and we appreciate your positive ratings for cleanliness, breakfast, and Wi-Fi. However, we are truly sorry to learn that your experience was negatively impacted by noise disturbances in the parking area. Please accept our sincere apologies for the inconvenience and disruption to your rest, especially during a business trip where a quiet environment is essential. We understand how frustrating this must have been, and we regret that our response did not meet your expectations. Your comments have been shared with our night and security teams, and we are actively reviewing our protocols to ensure better control of noise and guest behaviour in shared spaces. Your feedback is invaluable in helping us improve, and while we regret that we did not meet your expectations this time, we hope you might consider giving us another opportunity in the future to provide the peaceful and professional experience you deserve. Sincerely, Evah Khumalo Hotel Manager

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Other web-users rate our hotel

  • 39 reviews 8.9/10 Location
  • 119 reviews 5/10 Room
  • 114 reviews 8.1/10 Service
  • 65 reviews 6.5/10 Cleanliness
  • 53 reviews 2.8/10 Comfort
  • 46 reviews 6.7/10 Breakfast
  • 45 reviews 1.3/10 Amenities
  • 21 reviews 5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.