Mercure Johannesburg Midrand Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 256 reviews

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Mercure Johannesburg Midrand Hotel - Image 1
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Old Pretoria Main Road, PO Box 7853, Halfway House, 1685 MIDRAND, South Africa

Description

Hotel extras

  • Ideal for Business travellers.

  • Easy access to major highways connecting you to Sandton and Pretoria

  • Practical access to Local and International Business Offices

  • Free unlimited Wi-Fi

  • A team that is always ready to Welcome you and help when in need.

Our accommodation(s)

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Hotel location

Mercure Johannesburg Midrand Hotel

Old Pretoria Main Road, PO Box 7853, Halfway House
1685 MIDRAND
South Africa

GPS:-26.001089, 28.125536

Telephone
Fax +27 11 312 2055

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  256 reviews

TripAdvisor Rating  3.5/5  139 reviews

I had an awesome day

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The whole team was so friendly and welcoming

Dear Jeanette S., We very much appreciate your comments regarding your stay at the Mercure Johannesburg Midrand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rexy Mgwili Front Office Manager

Good stay

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

The hotel was nice and clean. Staff were friendly.The only unpleasant experience was that the elevator was not working and this wasn't communicated to us prior to booking in. We were on the third floor and to someone with sore joints and painful knees (which is made significantly more painful iin winter, when we stayed at the hotel)it was not easy climbing up those stairs. I would have requested a room on the first floor had I known this.

Dear Zakira H., Thank you for taking the time to share your feedback. Please rest assured we have taken your comment regarding clear and prior communication on operating services in the hotel seriously. My sincere apologies for this inconvenience, We hope to welcome you back to our hotel very soon! Sincerely, Rexy Mgwili Front Office Manager

Good stay

Customer review rating 4.0/5

Mashilo M. Business - Confirmed reviews ALL

The staff is welcoming and tend to issues quickly

Dear Mashilo Lawrence M., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rexy Mgwili Front Office Manager

I was not satisfied.

Customer review rating 2.5/5

Lihle Business - Confirmed reviews ALL

There was a day I came back at 16:00 and my room was not cleaned. The waiting time for your order during supper is frustrating, buffet would be better because there’s only one chef and the menu is not so interesting by the 3rd day you don’t know what to choose. The reception phone is never answered, you have to go there in person if you need anything. It would help if there was a manager there to overlook things and address our issues when we have issues.

Dear T P M., Thank you for taking the time to tell us about your experience at the Mercure Johannesburg Midrand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rexy Mgwili Front Office Manager

Poor stay

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

1. Some lights in the room were not functioning. 2. The aircon was very loud and noisy. 3. The plug to charge your phone wasn't working. 4. Unidentified hairs in the bathroom. 5. Breakfast was fine. Will not book with Mercure again.

Dear Johan, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay. We strive to maintain high standards of service and it seems we fell short in your case. We are addressing the lighting issue and ensuring all rooms are thoroughly checked. Our maintenance team is looking into the noise from the air conditioning. The charging ports are being inspected and repaired as needed. We have reinforced our cleaning protocols to prevent such oversights. We’re glad you enjoyed breakfast and will continue to provide quality dining experiences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evah Khumalo Hotel Manager

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Other web-users rate our hotel

  • 38 reviews 9.1/10 Location
  • 167 reviews 4.6/10 Room
  • 172 reviews 8.3/10 Service
  • 13 reviews 5.2/10 WiFi
  • 89 reviews 5.6/10 Cleanliness
  • 71 reviews 3.8/10 Comfort
  • 62 reviews 6.4/10 Breakfast
  • 55 reviews 1.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.