Mercure Johannesburg Midrand Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 1,908 reviews

ALLSAFE approved hotel

Mercure Johannesburg Midrand Hotel
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+ 20 Services

Hotel extras

  • Ideal for Business travellers.

  • Easy access to major highways connecting you to Sandton and Pretoria

  • Practical access to Local and International Business Offices

  • Free unlimited Wi-Fi

  • A team that is always ready to Welcome you and help when in need.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Johannesburg Midrand Hotel

Old Pretoria Main Road
PO Box 7853
Halfway House
1685 midrand
south africa

Fax: (+27)11/3122055

Check-in from 14h00

Check out up to 11h00

  • By plane

    GRAND CENTRAL JOHANNESBURG At 5km / 3.11 miles

  • By plane

    O. R TAMBO INT At 30km / 18.64 miles

  • By car

    ALLANDALE At 5km / 3.11 miles

GPS:-26.001089, 28.125536

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The Mercure Hotel Midrand has 92 air-conditioned rooms, you can choose between a Standard Double or Standard Twin room with en-suite bathroom containing a shower. All are comfortable and equipped with telephones, Satellite TV, Wi-Fi, electronic safes and coffee making facilities.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

Find out more

Our guest reviews for
Mercure Johannesburg Midrand Hotel

100% genuine reviews from our guests

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ALL Rating 4.2/5

1,908 reviews

TripAdvisor Rating 3.5/5

135 reviews

Nice Staff

Customer review rating 2.5/5

Anonymous Business - 11/01/2022 Confirmed reviews ALL

The room was disappointing compared to the pictures. It smelled of cigarettes and the carpet was dirty and felt soggy. There was no bath soap provided also.

Good stay

Customer review rating 4.5/5

Thantaswa Solo - 10/01/2022 Confirmed reviews ALL

The room was clean

well located

Customer review rating 4.5/5

Raymond Business - 07/01/2022 Confirmed reviews ALL

The staff was welcoming and friendly

Customer review rating 2.0/5

Anonymous Couples - 03/01/2022 Confirmed reviews ALL

AC didn't work TV barely worked cleanliness was not so great

Convenient for my business

Customer review rating 3.5/5

Shaun Families - 29/12/2021 Confirmed reviews ALL

Satisfactory

Good stay

Customer review rating 4.5/5

Anonymous Couples - 26/12/2021 Confirmed reviews ALL

It was a great experience even though we were expecting some few things to do while we are there.

Well Located

Customer review rating 2.5/5

Themba Families - 21/12/2021 Confirmed reviews ALL

I had the great time on friday when we arrived the receptinist was very professional.I also received the excellent service from housekeeping team on Saturday and Sunday.But I believe that they can include more towels and soaps in the bathrooms.As a person who have previously worked under SA tourism and Tourism grading council I was dissapointed by that.The club next door need to respect tenants, the noise was unbearable, we only managed to sleep only around 2 AM. However because of the professionalism of the Security , Reception , housekeeping staff and the catering team ,I'm willing to visit the hotel again.But please address the issue of soaps and towel in the bathrooms just to give your clients best hotel experience.Lastly please notify your clients in advance if municipality is planning to conduct water interruption arond your area.

Poor Covid-19 protocols

Customer review rating 4.0/5

Pat Solo - 08/12/2021 Confirmed reviews ALL

Great hotel. Clean rooms and good hustle free wifi. No masking in the hotel, guests not asked to sanitise when entering. Sanitizer by the lifts empty.

Service was not good. Communication was not good

Customer review rating 0.5/5

Anonymous Business - 06/12/2021 Confirmed reviews ALL

Room service was not there, some stuff will gossip about not knowing I am Sotho I could here them.

Was Good

Customer review rating 4.0/5

Nkosinathi S. Couples - 26/11/2021 Confirmed reviews ALL

It was a good stay. Comfortable room. I was in room 209. Housekeeping is doing a good job the room was super clean. I suggest TV must be on the wall facing the bed not on the table . It not comfortable for watching while you on bed especially when you have a partner because when you watching a TV while you on bed you have to both sleep by a side and face one direction... Thanks.

Nice

Customer review rating 3.5/5

Tyron Business - 22/11/2021 Confirmed reviews ALL

Morning breakfast was good staff are friendly, internet was easy to connect to, Fridge was noisy so unplugged it, was in the smoking room but ash tray was taken away on first night and never brought back, But i dont really smoke so no real issues, I enjoyed the room.

Not the best

Customer review rating 1.5/5

Zane Couples - 21/11/2021 Confirmed reviews ALL

I've stayed here a few times before but the room I was assigned had no working lighting except for in the bathroom and there was a convention happening that was blasting music until very late and we were placed right by it instead of on the opposite side of the hotel where we would have actually gotten some peace and quiet. Disappointing stay

Good stay

Customer review rating 5.0/5

Curt Business - 19/11/2021 Confirmed reviews ALL

The room was awesome and the staff were extremely accommodating. The workers at the front desk were the best

Tranquil environment and closer to the businesses i wanted to visit

Customer review rating 4.0/5

Gl Business - 16/11/2021 Confirmed reviews ALL

My old concern is maintenance of the infrastructure needs to be improved. I just imagine the strain it has on employees as they try to set up to host a guest

Attentive staff but rooms needs an update

TripAdvisor rating 4.0/5

a_bhui Business - 14/07/2019 TripAdvisor review

Typical of a Mercure Hotel so you know what you are getting. The staff in this place are really what made it a pleasurable stay. All were very polite, helpful, attentive and had a great positive attitude no matter what their role was. The hotel is in a great location for the Gallagher Exhibition Centre although there isn't much else close by. Rooms are average size for a 3 star property however, the bathroom was a bit 'used'. The shower tiles and skin were stained from the constant use and the bathroom was looking a bit tired. The room, although simple, was clean and the bed was comfortable.

Dear Adamnnet, Thank you very much for your feedback and rating of our services and product. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It’s our hope that you will give us the opportunity to host you again in the near future. Kind Regards, Elma Labuschagne General Manager

Clean and comfortable

TripAdvisor rating 4.0/5

Shawn M Couples - 18/01/2018 TripAdvisor review

Came to midrand for a wedding, hotel was perfectly positioned 3km away. Room was clean, checking in was effortless. Pleasant stay. It's a little gem hidden in in a not so pleasant neighbourhood. Good hotel, maybe better if in a nicer part of midrand

Dear Shawn, Thank you very much for your feedback regarding your stay with us. It's always a pleasure to receive positive feedback as it serves as encouragement to all staff to continously improve in our services and product. We look forward to welcome you back again in the near future. Kind Regards, Elma Labuschagne General Manager

Mercure Midrand

TripAdvisor rating 5.0/5

acmkhatshwa Business - 16/06/2017 TripAdvisor review

The hotel is excellent in every way if one has to consider the rate. Rooms have minimum noise, high speed Wi-Fi and caring staff. Security at the gate amazing when attending to foreigners. Please consider fixing the online rate if I extend my stay on a visit.

Dear Mr Khatshwa, Thank you very much for your feedback regarding your stay with us. I are very pleased to hear that we have been able to turn you into one of our loyal Guests Thank you for your kind recommendations of our services and facilities and for sharing this with the TripAdvisor community... We look forward to Welcome you back in the near future. Kind Regards, Elma Labuschagne General Manager

Great services!

TripAdvisor rating 4.0/5

933renatek Business - 29/05/2017 TripAdvisor review

Room- Clean, welcoming and secure People (employees)- very friendly and helpful The food (breakfast)- Delicious and sufficient also very healthy I loved the gift (candy) that I found in my room after a long day. It made my stay pleasant. The hotel is tidy, welcoming and offers impeccable services.

pay for wifi?

TripAdvisor rating 3.0/5

Bent M Solo travel - 02/01/2017 TripAdvisor review

it's a nice hotel to stay in for a couple of days. What I didn't like was that there had to be paid for wifi. almost 300R for 2gb which is way overpriced. watch one tv show and your internet gb's are out in no time. very dissapointing from the hotel.

Dear Ben tm, Thank you for your feedback regarding your stay with us. Please allow me to express my sincerest apologies for the inconvenience caused regarding the Wi-Fi service offering. Our daily complimentary limit would be 250mb per day, per device. We are currently looking into this service offering with our 3rd party service provider. I trust that this will not deter you form using us in the near future. Kind Regards, Elma Labuschagne General Manager

Poor service

TripAdvisor rating 2.0/5

deryl2016 Business - 06/12/2016 TripAdvisor review

I was dissapointed firstly with the greeting a t reception but i can understand as i checked in late I also was told there was a hot watrer limit however i had no hotwater until 12.00pm and had to leave by 12.30 .had a cold shower .I made several calls to reception and to my surprise every call hadanother excuse as i felt the reception was not communicated .no hospitality in any way to make me comfortable as i waited 4 hrs for hot water .every thing was an excuse .I did stay in randburg mercure hotel

Dear Deryl, Thank you for your feedback regarding your stay with us. Please allow me to express my sincerest apologies for the embarrassing series of events you experienced. I can assure you that this is not a reflection of the high standards we strive to offer to all of our guests. The Midrand area has been under extreme pressure regarding the water reserves. City of Johannesburg has been cutting water supplies on a regular basis and at any time without prior notice. The Hotel is equipped with Water Storage tanks but if we don't get water from the Municipality we cannot run the tanks on full capacity. This also has an effect on the hot water tanks. However, the lack of communication hereof and disappointing check-in as pointed out are inexcusable and should not have been experienced as such. I can assure you that your valuable feedback will be used to address this internally, assisting us tremendously to further improve our consistency in service delivery. I sincerely hope this will not deter you from using our hotel in future as I would like to welcome you back to restore your confidence in our facilities and services. Kind Regards, Elma Labuschagne General Manager

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