Mercure Johannesburg Midrand Hotel 3 stars

Customer review rating (ALL Rating) 3.8/5 167 reviews

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Mercure Johannesburg Midrand Hotel - Image 1
Mercure Johannesburg Midrand Hotel - Image 2
Mercure Johannesburg Midrand Hotel - Image 3
Mercure Johannesburg Midrand Hotel - Image 4
Old Pretoria Main Road, PO Box 7853, Halfway House, 1685 MIDRAND, South Africa

Description

Hotel extras

  • Ideal for Business travellers.

  • Easy access to major highways connecting you to Sandton and Pretoria

  • Practical access to Local and International Business Offices

  • Free unlimited Wi-Fi

  • A team that is always ready to Welcome you and help when in need.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 2 single beds

Photo out of - Standard Room with 2 single beds

Standard air-conditioned twin room, with two single beds, easy chair, desk, satellite TV, telephone, electronic safe, hairdryer and en-suite bathroom with vanity hand basin, shower and toilet.

Max. number of persons
2

Bedding

Single bed(s) x28

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Full-length mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • Bedding 28 x Single bed(s)
See availabilities

Hotel location

Mercure Johannesburg Midrand Hotel

Old Pretoria Main Road, PO Box 7853, Halfway House
1685 MIDRAND
South Africa

GPS:-26.001089, 28.125536

Telephone
Fax +27 11 312 2055

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 92 rooms
  • One room for people with reduced mobility
  • 62 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception Additional charge

Check In & Check-out facilities

  • Express check-in
  • Late Checkout

Luggage storage

  • Luggage storage

Catering

2 Restaurants

One Bar

Breakfast

  • Buffet Additional charge

Business

One Meeting room

  • On site

Mercure Restaurant

Photo out of - Mercure Restaurant

Mercure Hotel Midrand invites you to experience our sumptuous South African Breakfast, Dinner from the A-la-Carte menu with some local specialities. Our Restaurant team is passionate and will ensure you have an all round local experience.

Cooking style
Regional
Capacity
40
Accessibility
Accessible service
1685 Midrand, South Africa
Telephone +27 3122020

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Mercure Hotel Midrand invites you to experience our sumptuous South African Breakfast, Dinner from the A-la-Carte menu with some local specialities. Our Restaurant team is passionate and will ensure you have an all round local experience.

Bar Facilities Available

Start the day with a delicious buffet breakfast served in our Restaurant from 6:30am. Come and discover a wide selection of local delights

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  167 reviews

Customer review rating 4.0/5

Sipho C. Business - Confirmed reviews ALL

Dear Mr. C., Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stanley Qayi

Customer review rating 3.5/5

David C. Business - Confirmed reviews ALL

Dear David, Thank you for reviewing the hotel we appreciate your feedback; we do apologies for the inconvenient caused as you had to carry you own luggage, on you next trip kindly ask reception to get you someone to assist you as we have staff to assist with luggage. The Mold has been reported to the relevant department and action was taken immediately. We apologies again for the inconvenience and hope to see you again very soon. Sincerely, Stanley Qayi

Customer review rating 4.0/5

Tf M. Business - Confirmed reviews ALL

Dear Mohlatole, Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stanley Qayi

Customer review rating 4.0/5

Jatindev H. C. Business - Confirmed reviews ALL

Dear H., Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stanley Qayi

Customer review rating 2.5/5

Keneilwe R. S. M. Business - Confirmed reviews ALL

Dear M., Thank you for taking the time to share your feedback. We sincerely apologize that you booked a double-bed room but were allocated a twin-bed room instead. We understand how disappointing this must have been, especially when your expectations were not met upon arrival. This is not the experience we strive to provide, and we regret the inconvenience caused. We are reviewing what happened with our Front Office team to ensure greater care is taken when allocating rooms according to confirmed reservations. We appreciate your feedback, as it helps us improve our service, and we hope to have the opportunity to welcome you back and provide you with the experience you originally expected. Kind regards, Stanley Qayi

Dear Mr. C., Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stanley Qayi

Customer review rating 3.5/5

David C. Business - Confirmed reviews ALL

Short walk to Gallagher Convention Centre. Lift is not working in this hotel and no porter to take luggage up to level 3. Overall clean and tidy but mold in the shower needs to removed. My friend in room 325 couldn't use the shower due to excessive mold.

Dear David, Thank you for reviewing the hotel we appreciate your feedback; we do apologies for the inconvenient caused as you had to carry you own luggage, on you next trip kindly ask reception to get you someone to assist you as we have staff to assist with luggage. The Mold has been reported to the relevant department and action was taken immediately. We apologies again for the inconvenience and hope to see you again very soon. Sincerely, Stanley Qayi

Customer review rating 4.0/5

Tf M. Business - Confirmed reviews ALL

Everything was well organised

Dear Mohlatole, Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stanley Qayi

Customer review rating 4.0/5

Jatindev H. C. Business - Confirmed reviews ALL

Short Stay, the staff were great. The food was ok. Close to mall of Africa and MidRand.

Dear H., Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stanley Qayi

Customer review rating 2.5/5

Keneilwe R. S. M. Business - Confirmed reviews ALL

i booked a double bed ended settling for a single bed

Dear M., Thank you for taking the time to share your feedback. We sincerely apologize that you booked a double-bed room but were allocated a twin-bed room instead. We understand how disappointing this must have been, especially when your expectations were not met upon arrival. This is not the experience we strive to provide, and we regret the inconvenience caused. We are reviewing what happened with our Front Office team to ensure greater care is taken when allocating rooms according to confirmed reservations. We appreciate your feedback, as it helps us improve our service, and we hope to have the opportunity to welcome you back and provide you with the experience you originally expected. Kind regards, Stanley Qayi

Customer review rating 3.0/5

Andre M. Business - Confirmed reviews ALL

It was OK. 1) Room not soundproof: Hotel guests arrived late at night and them talking in the passage were too noisy. 2) I could not find the remote for the TV. Had to ask at reception. 3) Got a bottle of water for the first night, but not for the second night.

Dear M., Thank you so much for sharing your review, we appreciate you feedback. On you next trip may you kindly call reception if you hear that your neighbour is loud so we can be able to assist with the noise. The hotel guest arriving at night is something we cannot be able to control as some people come from other countries and their flights land at night as they check in late, our hotel operates 24hours and guests are allowed to check-in anytime. I would like to apologies for the TV remote as our receptionist was supposed to hand it to you at check-in. One water bottle at check-in is our standard. We do have a bar at the restaurant that sells water should you run out of water or wish to have more. We would like to take this opportunity to say thank you for choosing us as a destination for you stay, we truly appreciate. We do hope to see you again for your next trip Kind Regards, Stanley Qayi

Customer review rating 5.0/5

Clement Y. Business - Confirmed reviews ALL

Fantastic

Customer review rating 2.0/5

Elrese S. Business - Confirmed reviews ALL

The only good thing about this Hotel is the breakfast.

Dear Elrese, Thank you for taking you time to review the hotel, may you kindly assist us with details of what happened from the moment you checked-in to the end of your stay, so that we may be able to correct ourselves as well as correct were you were not happy. Our sincerest apology in all that you were not happy about, kindly give us another chance to wow your experience in your next stay. Sincerely, Stanley Qayi

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The food was excellent and the people working at the hotel were very friendly. I think they need to pay a bit more attention to the food waiting at the pass over. We were waiting more than 20 minutes for a meal, that was already waiting there. This could be improved. The carpet needs some revamping, but this is not a bad thing, things get old with time. I felt a bit unsafe, because the back door, which was close to my room, was left open nearly every time I was coming to my room and I had to close it, to feel better. This is a non acceptable security issue. There is no treadmill or any other kind of possibility to do some exercises, which I found really annoying.

Dear Korte, have been noted and will be shared with our Housekeeping and Maintenance teams for immediate attention. Most importantly, we take your concern regarding the back door very seriously. The safety and security of our guests are our highest priority. We are investigating the matter and will ensure that the appropriate measures are taken to prevent a similar situation from occurring again. We truly value your feedback, as it helps us identify areas where we need to improve. We hope you will give us another opportunity to provide you with the safe, comfortable and pleasant stay you deserve. Kind regards, Stanley Qayi

Customer review rating 2.0/5

Ayanda D. Solo - Confirmed reviews ALL

The water pressure for the shower and the toilet was quite low, the toilet extraction fan wasn’t working

Dear Ayanda, Thank you for taking your time to rate the hotel, We would like to sincerely apologise for any inconvenience caused, on the day of your stay there was no water in the local of Midrand, we were using our tanks and the water took a bit of time to fill up our pipes, the toilet extractor fan has been fixed. I would like to sincerely apologise again, we value our guests and our goal is to always please and give the best services ever. We would like you to give us a second chance to wow your expectations on your next business trip Sincerely, Stanley

Customer review rating 3.5/5

Sadie I. Business - Confirmed reviews ALL

Proximity to the Gallagher Convention Centre is great. The staff were all very friendly from check-in, restaurant and just passing by in the corridor. Unfortunately, your bar prices were a major letdown. They were unreasonably expensive and simply not worth the price. We expected far better value, especially for conference delegates.

Dear I., Thank you for taking the time to share your feedback. We appreciate your feedback about our friendly staff; this motivates us to forever deliver a great service and inspire friendliness in all the surrounding of our hotel. Please accept our sincere apologies for the inconvenience of the prices, the economy has changed and prices are high in hospitality at large. Your feedback is invaluable as it helps us improve the experience we provide to all our guests. We would appreciate the opportunity to discuss your experience further. Thank you once again for bringing these matter to our attention. We hope to have the opportunity to welcome you back and provide you with the high standard of service you deserve. Sincerely, Stanley Qayi

Customer review rating 3.0/5

Natalie F. Business - Confirmed reviews ALL

Hits: Friendly staff, always helpful, greeting. Breakfast was a decent and good variety. Large rooms. Good secure area, close to Gallagher Misses: Shower hot water took long to heat up, low pressure; room was very uncomfortable at night, stuffy, dry. some fittings did not work or were loose/broken

Dear Natalie, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused by the shower heat up in the room that was allocated to you and the something that was broken, we will go around the room that was allocated to you and have a tharra check-up. This is certainly not the standard we strive to maintain, and we will address this with our Maintenance team to ensure our room inspection procedures are followed more diligently. Your feedback is invaluable as it helps us improve the experience we provide to all our guests. We would appreciate the opportunity to discuss your experience further and restore your confidence in our hotel. Please feel free to contact us directly at your convenience. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with the high standard of service you deserve. Sincerely, Stanley Qayi

Customer review rating 5.0/5

Edward M. S. Business - Confirmed reviews ALL

Above expectations

Dear S., Thank you so much for your wonderful review and for taking the time to share your experience with us! We’re absolutely delighted to hear that you enjoyed every aspect of your stay—from our friendly staff and convenient location to the sustainable initiatives and excellent service at the bar. Your perfect scores across the board truly mean a lot to our team, and we’re thrilled that we could make your single trip so memorable. It’s especially rewarding to know that our efforts in sustainability and the ALL loyalty programme made a positive impact on your stay. We’re committed to creating meaningful experiences for our guests, and your feedback encourages us to keep striving for excellence. We look forward to welcoming you back soon—whether for business or leisure—and hope your next visit is just as exceptional. Sincerely, Stanley Qayi

Customer review rating 2.5/5

Petrus C. B. Business - Confirmed reviews ALL

he stay was excellent, there was a bunch of younger people and they were making a lot of noise till late, no one asked them to quiet down

Dear Petrus, Thank you for rating our hotel! We would like to apologies for the inconvenience of noise from the students who were guests, our night duty manager and security did speak to the students in regard to the noise they were making and it was sorted. We would like to apologies once again for the noise. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stanley Qayi

Customer review rating 2.5/5

Eugene A. Business - Confirmed reviews ALL

AS I SAID ALL GOOD EXCEPT A BAD EXPERIENCE WITH FOOD

Dear Mr. Eugene, Thank you for taking you time to share your experience with regards to your stay at our hotel. I would like to sincerely apologise for the service you received at the restaurant; we've addressed this concern with the relevant department head to ensure it does not happen again. This is not the service we pride ourselves to deliver to any of our guests. We’re committed to creating meaningful experiences for our guests, and your feedback encourages us to keep striving for excellence We look forward to welcoming you back soon—whether for business or leisure—and hope your next visit is just as exceptional. Sincerely, Stanley Qayi

Customer review rating 2.5/5

Clint B. Business - Confirmed reviews ALL

The staff were not that friendly, especially the kitchen staff. The food was also substandard.

Customer review rating 4.0/5

Esona N. Business - Confirmed reviews ALL

I had a wonderful night

Dear N., Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stanley Qayi

Customer review rating 1.0/5

Chris M. Solo - Confirmed reviews ALL

Firstly the had maintenance in my room without notifying me. Second the bathroom was smelling chemically when affected me for two days

Customer review rating 2.0/5

Jamie P. Business - Confirmed reviews ALL

There was no lift, having to walk up and down the stairs was an inconvenience, especially since I stayed on the 3rd floor.. restaurants food could really improve especially breakfast.. bad service from some kitchen staff too not all.. wouldn't kill them to give a service with a smile.. the receptionists on rotation was really friendly, hotel was neat and tidy!

Dear Ms. P., Thank you for sharing your feedback following your recent stay with us. We are sorry to learn that aspects of your experience, particularly the lack of lift access, breakfast variety, Wi-Fi speed, and some service interactions in the restaurant, did not meet your expectations. Your comments have been noted and shared with the relevant teams for review. We are pleased to hear that you found the hotel clean and well maintained, and that our reception team provided friendly service during your stay. Regarding your observation of a restaurant team member wearing what appeared to be sunglasses, we would like to clarify that these were prescription eyewear. Thank you once again for your candid feedback. We value all guest comments as they help us identify areas where we can improve. We hope you will consider giving us another opportunity in the future to provide you with a more positive and enjoyable experience. Kind regards Evah Khumalo Hotel manager

Customer review rating 5.0/5

Nkosinathi R. Business - Confirmed reviews ALL

it was my first time and i was impressed

Dear Mr. R., Thank you so much for your outstanding review and for rating your experience with us a perfect 100/100! We're thrilled to hear that your business trip was complemented by an excellent stay, and that your first stay with us was impressive and sustainability initiatives all met your expectations. Your kind words and high recommendation mean a lot to us, and we’re delighted that you’re considering sharing your experience with fellow travellers on TrustYou. We hope to welcome you back soon. Sincerely Stanley Qayi

Other web-users rate our hotel

  • 42 reviews 8.4/10 Location
  • 126 reviews 5/10 Room
  • 133 reviews 7.9/10 Service
  • 7 reviews 3.8/10 WiFi
  • 67 reviews 7.1/10 Cleanliness
  • 54 reviews 5.2/10 Food
  • 52 reviews 7.2/10 Breakfast
  • 51 reviews 2.8/10 Comfort

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