Mercure Johannesburg Midrand Hotel 3 stars

Customer review rating (ALL Rating) 3.8/5 199 reviews

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Mercure Johannesburg Midrand Hotel - Image 1
Mercure Johannesburg Midrand Hotel - Image 2
Mercure Johannesburg Midrand Hotel - Image 3
Mercure Johannesburg Midrand Hotel - Image 4
Old Pretoria Main Road, PO Box 7853, Halfway House, 1685 MIDRAND, South Africa

Description

Hotel extras

  • Ideal for Business travellers.

  • Easy access to major highways connecting you to Sandton and Pretoria

  • Practical access to Local and International Business Offices

  • Free unlimited Wi-Fi

  • A team that is always ready to Welcome you and help when in need.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 2 single beds

Photo out of - Standard Room with 2 single beds

Standard air-conditioned twin room, with two single beds, easy chair, desk, satellite TV, telephone, electronic safe, hairdryer and en-suite bathroom with vanity hand basin, shower and toilet.

Max. number of persons
2

Bedding

x

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Full-length mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • Bedding x
See availabilities

Hotel location

Mercure Johannesburg Midrand Hotel

Old Pretoria Main Road, PO Box 7853, Halfway House
1685 MIDRAND
South Africa

GPS:-26.001089, 28.125536

Telephone
Fax +27 11 312 2055

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 92 rooms
  • One room for people with reduced mobility
  • 62 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception Additional charge

Check In & Check-out facilities

  • Express check-in
  • Late Checkout

Luggage storage

  • Luggage storage

Catering

2 Restaurants

One Bar

Breakfast

  • Buffet Additional charge

Business

One Meeting room

  • On site

Mercure Restaurant

Photo out of - Mercure Restaurant

Mercure Hotel Midrand invites you to experience our sumptuous South African Breakfast, Dinner from the A-la-Carte menu with some local specialities. Our Restaurant team is passionate and will ensure you have an all round local experience.

Cooking style
Regional
Capacity
40
Accessibility
Accessible service
1685 Midrand, South Africa
Telephone +27 3122020

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Mercure Hotel Midrand invites you to experience our sumptuous South African Breakfast, Dinner from the A-la-Carte menu with some local specialities. Our Restaurant team is passionate and will ensure you have an all round local experience.

Bar Facilities Available

Start the day with a delicious buffet breakfast served in our Restaurant from 6:30am. Come and discover a wide selection of local delights

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  199 reviews

Customer review rating 0.5/5

K K. K. Business - Confirmed reviews ALL

Dear K., Thank you for sharing your feedback. We sincerely apologise for the inconvenience caused by the water shortage during your stay it was a local issue. We understand how frustrating this must have been, and we appreciate you bringing it to our attention. We will take your comments into consideration as we work to improve our guest experience. Regarding your refund, we would like to clarify that it has already been processed from our side. The time it takes for the funds to reflect in your account depends on your bank's processing timelines. We kindly advise you to contact your bank for further assistance and confirmation of the transaction. We regret that your experience did not meet your expectations and hope to have the opportunity to serve you better in the future. Kind regards, Stanley Qayi

Customer review rating 1.0/5

Zabi R. Business - Confirmed reviews ALL

Dear Mr. R., Thank you for taking the time to share your honest feedback following your stay with us. I am truly sorry that your experience was so disappointing. Reading your comments, I can understand why you left feeling frustrated and let down, especially after staying with us for five days. The water interruptions, the air conditioning not working throughout your stay, difficulties finding assistance at reception, and the cleanliness concerns you experienced are simply not acceptable. We understand how inconvenient and uncomfortable this must have been, particularly when you were travelling for business and needed a reliable place to rest after long days at the exhibition. What concerns me most is that you felt our team was unhelpful and uncooperative. Hospitality is about making guests feel welcome and supported, and it is clear that we failed to deliver that experience during your visit. For that, I sincerely apologize. Please be assured that your feedback has been shared with our department heads and management team. We are reviewing the staffing levels, service standards, maintenance response procedures, and housekeeping processes to ensure these issues are addressed and do not negatively impact future guests. While I am pleased that the WiFi and breakfast met some of your expectations, I fully acknowledge that this does not make up for the numerous challenges you encountered during your stay. Thank you for bringing these matters to our attention. Although I understand why you would be reluctant to return, I hope we may have the opportunity in the future to restore your confidence in our hotel and provide the standard of service you should have received from the start. Sincerely, Evah Khumalo Hotel Manager

Customer review rating 3.5/5

Phumzile N. Business - Confirmed reviews ALL

Good day Phumzile, Thank you for reviewing the hotel, we appreciate your feedback Kind Regards, Stanley

Customer review rating 4.5/5

Choene I. K. Business - Confirmed reviews ALL

Dear Choene, Thank you so much for your wonderful review and for taking the time to share your experience with us! We’re absolutely delighted to hear that you enjoyed every aspect of your stay—from our friendly staff and convenient location to the sustainable initiatives and excellent service at the bar. Your perfect scores across the board truly mean a lot to our team, and we’re thrilled that we could make your single trip so memorable. It’s especially rewarding to know that our efforts in sustainability and the ALL loyalty programme made a positive impact on your stay. We’re committed to creating meaningful experiences for our guests, and your feedback encourages us to keep striving for excellence. We look forward to welcoming you back soon—whether for business or leisure—and hope your next visit is just as exceptional. Sincerely, Stanley Qayi

Customer review rating 5.0/5

Rabani/ M. Business - Confirmed reviews ALL

Dear M., Thank you so much for your wonderful review and for taking the time to share your experience with us! We’re absolutely delighted to hear that you enjoyed every aspect of your stay—from our friendly staff and convenient location to the sustainable initiatives and excellent service at the bar. Your perfect scores across the board truly mean a lot to our team, and we’re thrilled that we could make your single trip so memorable. It’s especially rewarding to know that our efforts in sustainability and the ALL loyalty programme made a positive impact on your stay. We’re committed to creating meaningful experiences for our guests, and your feedback encourages us to keep striving for excellence. We look forward to welcoming you back soon—whether for business or leisure—and hope your next visit is just as exceptional. Sincerely, Stanley Qayi

Dear K., Thank you for sharing your feedback. We sincerely apologise for the inconvenience caused by the water shortage during your stay it was a local issue. We understand how frustrating this must have been, and we appreciate you bringing it to our attention. We will take your comments into consideration as we work to improve our guest experience. Regarding your refund, we would like to clarify that it has already been processed from our side. The time it takes for the funds to reflect in your account depends on your bank's processing timelines. We kindly advise you to contact your bank for further assistance and confirmation of the transaction. We regret that your experience did not meet your expectations and hope to have the opportunity to serve you better in the future. Kind regards, Stanley Qayi

Customer review rating 1.0/5

Zabi R. Business - Confirmed reviews ALL

During my stay the most annoying thing was there was no water in the toilet for few hours If in case I wake up in night, There is no water in In toilet which is very annoying Secondly, whenever I approach to the reception, there is no one is in reception We search all the time, the receptionist which is most annoying thing for a person who came down, or a call, nobody's attending I will never recommend this hotel ever and I repented Why the only reason I was booked and never moved from the hotel, because it was nearby the convention center, where the exhibition was held And because of the over booking of other hotels, I don't, I can't change. Other wise I will leave the hotel very next day. I stayed my full committee days, but I still think that this is the worst hotel of my life which I have spent time ever

Dear Mr. R., Thank you for taking the time to share your honest feedback following your stay with us. I am truly sorry that your experience was so disappointing. Reading your comments, I can understand why you left feeling frustrated and let down, especially after staying with us for five days. The water interruptions, the air conditioning not working throughout your stay, difficulties finding assistance at reception, and the cleanliness concerns you experienced are simply not acceptable. We understand how inconvenient and uncomfortable this must have been, particularly when you were travelling for business and needed a reliable place to rest after long days at the exhibition. What concerns me most is that you felt our team was unhelpful and uncooperative. Hospitality is about making guests feel welcome and supported, and it is clear that we failed to deliver that experience during your visit. For that, I sincerely apologize. Please be assured that your feedback has been shared with our department heads and management team. We are reviewing the staffing levels, service standards, maintenance response procedures, and housekeeping processes to ensure these issues are addressed and do not negatively impact future guests. While I am pleased that the WiFi and breakfast met some of your expectations, I fully acknowledge that this does not make up for the numerous challenges you encountered during your stay. Thank you for bringing these matters to our attention. Although I understand why you would be reluctant to return, I hope we may have the opportunity in the future to restore your confidence in our hotel and provide the standard of service you should have received from the start. Sincerely, Evah Khumalo Hotel Manager

Customer review rating 3.5/5

Phumzile N. Business - Confirmed reviews ALL

good service

Good day Phumzile, Thank you for reviewing the hotel, we appreciate your feedback Kind Regards, Stanley

Customer review rating 4.5/5

Choene I. K. Business - Confirmed reviews ALL

The hotel is so quiet, warm and peaceful. I love everything about the place, the scent from the entrance to the bedrooms. The hotel staff are so friendly and welcoming. Ooooh how do i forget the food, was top class.

Dear Choene, Thank you so much for your wonderful review and for taking the time to share your experience with us! We’re absolutely delighted to hear that you enjoyed every aspect of your stay—from our friendly staff and convenient location to the sustainable initiatives and excellent service at the bar. Your perfect scores across the board truly mean a lot to our team, and we’re thrilled that we could make your single trip so memorable. It’s especially rewarding to know that our efforts in sustainability and the ALL loyalty programme made a positive impact on your stay. We’re committed to creating meaningful experiences for our guests, and your feedback encourages us to keep striving for excellence. We look forward to welcoming you back soon—whether for business or leisure—and hope your next visit is just as exceptional. Sincerely, Stanley Qayi

Customer review rating 5.0/5

Rabani/ M. Business - Confirmed reviews ALL

I had a wonderful experience during my stay. The staff were friendly, welcoming, and helpful, and the service was excellent. The room was comfortable and clean, and everything made my stay enjoyable. I would definitely recommend this hotel and look forward to visiting again.

Dear M., Thank you so much for your wonderful review and for taking the time to share your experience with us! We’re absolutely delighted to hear that you enjoyed every aspect of your stay—from our friendly staff and convenient location to the sustainable initiatives and excellent service at the bar. Your perfect scores across the board truly mean a lot to our team, and we’re thrilled that we could make your single trip so memorable. It’s especially rewarding to know that our efforts in sustainability and the ALL loyalty programme made a positive impact on your stay. We’re committed to creating meaningful experiences for our guests, and your feedback encourages us to keep striving for excellence. We look forward to welcoming you back soon—whether for business or leisure—and hope your next visit is just as exceptional. Sincerely, Stanley Qayi

Customer review rating 4.5/5

Princess N. Business - Confirmed reviews ALL

Perfect overall

Dear Princess, Thank you so much for your outstanding review and for rating your experience with us a perfect 90/100! We're thrilled to hear that your business trip was complemented by an excellent stay, and that our breakfast, team, and sustainability initiatives all met your expectations. Your kind words and high recommendation mean a lot to us, and we’re delighted that you’re considering sharing your experience with fellow travellers on TrustYou. We hope to welcome you back soon. Sincerely Stanley Qayi

Customer review rating 2.5/5

J M. T. Business - Confirmed reviews ALL

The admin area is not well attended,I witnessed people standing without assistance on two occasions. No flexibility in terms of breakfast takeaway when late, was told thereare no paper bags. A simple thing like shower cap has to be requested,when asked why couldnt get a satisfactory answer. My room had a smoke smell it might have been overtime but that should be checked prior. Phone was not working so incase of emergency I couldn't request. Not sure of room service is available but diddnt see it . On the positive note ordered omellere and burger and they were good.

Dear JM T., Thank you for taking the time to share your feedback with us. We sincerely apologise for the shortcomings you experienced during your stay. We are disappointed to learn that our service, room amenities, and overall attention to detail did not meet your expectations. We take your concerns regarding the lack of assistance in the reception area, room cleanliness, the non-functional telephone, and the availability of amenities seriously. We serve buffet breakfast, we do not do takeaways on buffet, in any other restaurant that serves buffet you will never get a takeaway hence it's called buffet. We do have shower caps, kindly request for one at reception in your next stay. We do apologise for the inconvenience you had in regard to the room smelling smoke, we have raised this concern with the relevant department. This is certainly not the standard of service we strive to provide to all our guests. Your feedback has been noted and will be shared with the relevant departments to ensure that these matters are addressed and that the necessary improvements are made. We understand the importance of guest comfort, prompt assistance, and having functional facilities, particularly in the case of an emergency. We are, however, pleased to hear that you enjoyed the omelette and burger, and we appreciate you acknowledging the quality of our food. Thank you once again for bringing these matters to our attention. We value your feedback as it helps us identify areas where we need to improve, and we hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Management

Customer review rating 2.5/5

Camryn B. Business - Confirmed reviews ALL

Neighbors made lots of noise late at night with doors opening wholetime. Takeaway Breakfast was organized but it wasn't fresh and we did not get the next morning.

Dear Camryn, Thank you for sharing your feedback with us. We sincerely apologize for the disturbance caused by noise from other guests during the night. We also regret that your experience with the takeaway breakfast did not meet your expectations. Your comments are important to us, and we will review these concerns to improve our service and ensure a more comfortable stay for our future guests. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future. Kind Regards, Stanley Qayi

Customer review rating 4.0/5

Sizathu C. Business - Confirmed reviews ALL

No remote controls in the room, the guest need to fetch them at the reception, that is an inconvenience. No food menu at the room again one have to fetch it at reception. Please the guets first and minimize burden on them

Dear Sizathu, Thank you for sharing your feedback regarding your experience at Mercure Hotel Johannesburg Midrand. We sincerely apologise for the inconvenience caused by the TV remote and food Menu not being available in the rooms. We understand that having these items readily available contributes to a comfortable and convenient guest experience. Due to the loss of remotes from our rooms, we have implemented a system whereby guests can collect a remote from reception and sign for it, with the understanding that it will be returned upon check-out. Our food menu' s are also available at our restaurant or reception for our guests who wish to place food orders, you also have an option to call from the room and request for menu or place an order, as we have land lines in all our rooms. We appreciate your feedback and understanding that this arrangement may not be as convenience as having everything readily available in the room. We will take your comments into consideration as we continue working to improve our services and enhance the guest's experience. Thank you for bringing this matter to our attention. We hope to have the opportunities to welcome you back and provide you with an improved experience. Kind Regards, Stanley Qayi

Customer review rating 4.0/5

Taurayi G. Business - Confirmed reviews ALL

good welcome, nice food, service was ok. clean rooms

Dear Taurayi, Thank you for sharing your feedback regarding your experience at our hotel, we appreciate your feedback as it helps us improve were we laiking. We will look into service and see where we laiking. We hope to have the opportunity to welcome you back and provide you with an improved experience. Kind Regards, Stanley Qayi

Customer review rating 4.0/5

Faatiema S. Business - Confirmed reviews ALL

This accommodation is perfect if you are attending anything at the Gallagher Convention Centre. Small but comfortable room, lovely breakfast, and special request catering.

Customer review rating 0.5/5

L C. N. Business - Confirmed reviews ALL

There are no elevator had to carry my heavy luggage to the 3rd floor. Their food was bad and expensive, not value for money.

Dear N., Thank you for sharing your feedback with us. Please accept our sincere apologies for the inconvenience you experienced with the fact that we have no elevators and carrying your own luggage, should you have requested for assistance at reception for your luggage, you could have been assisted. This is certainly not the level of service we strive to provide to our guests. We take your feedback seriously and will use it to improve our services and ensure that reported issues are properly handled in your next stay as well as for day-to-day guests who are checking-in and out with us. Thank you for bringing this matter to our attention. We appreciate your feedback and hope to have the opportunity to provide you with a much better experience on your next visit. Kind regards, Stanley Qayi

Customer review rating 4.0/5

Kelebogile F. Business - Confirmed reviews ALL

The staff was very friendly

Dear Kelebogile, Thank you so much for your wonderful review and for taking the time to share your experience with us! We’re absolutely delighted to hear that you enjoyed every aspect of your stay—from our friendly staff and convenient location to the sustainable initiatives and excellent service at the bar. Your perfect scores across the board truly mean a lot to our team, and we’re thrilled that we could make your single trip so memorable. It’s especially rewarding to know that our efforts in sustainability and the ALL loyalty programme made a positive impact on your stay. We’re committed to creating meaningful experiences for our guests, and your feedback encourages us to keep striving for excellence. We look forward to welcoming you back soon—whether for business or leisure—and hope your next visit is just as exceptional. Sincerely, Stanley Qayi

Customer review rating 3.0/5

Neil F. Business - Confirmed reviews ALL

Room furniture was dated chair had marks on it and toilet seat was broken , shower did work well

Thank you, Mr. F., for sharing your feedback with us. We're sorry to hear that your stay did not meet your expectations. The condition of the room, particularly the marked chair, broken toilet seat, and issues with the shower, is not the standard we aim to provide, and we understand how disappointing this must have been. We also apologize for the frustration you experienced at check-in. We appreciate your comments regarding the proof of payment process and understand that, after booking directly through our website, the arrival experience should have been smoother and more seamless. Most importantly, we're disappointed to learn that our service did not leave a positive impression. Friendly, efficient service is something we take pride in, and it's clear that we fell short during your visit. Thank you for bringing these matters to our attention. Your feedback has been shared with the relevant teams so that we can address the issues raised and improve the experience for future guests. We appreciate your loyalty as an ALL-Accor member and hope we'll have the opportunity to welcome you back for a much better stay in the future. Sincerely, Evah Khumalo Hotel Manager

Customer review rating 4.0/5

Zwelibanzi S. Business - Confirmed reviews ALL

Stay was good, staff friendly and helpful.

Customer review rating 0.5/5

Sisanda S. Business - Confirmed reviews ALL

The room had a dirty shower drain and the water was not draining well, had to shower with toes lifted up. On top of that, the smell that came out was unbearable. I called reception x3 and no answer. I then heard one the occupants from other rooms complaining about the same thing. I had booked for 2x nights but checked out after the first, could not bear the thought of taking 2 more showers. With the price of the hotel, you can do so much better. That was not it!!

Dear S., Thank you for rating our hotel! We appreciate your feedback it means a lot to us; We have raised your concerns with the relevant departments, and we would like to sincerely apologise for the inconvenience of your stay, we value our guests and the issue was checked on the shower as you are the 1st guest to ever complain about our showers or drain and the smell in the shower, this is taken to serious consideration and we have raised it with the department head. We do hope you can give us another chance to wow your stay on your next trip. Sincerely, Stanley Qayi

Customer review rating 5.0/5

S L. C. P. Business - Confirmed reviews ALL

as above

Dear P., Thank you so much for your outstanding review and for rating your experience with us a perfect 100/100! We're thrilled to hear that your business trip was complemented by an excellent stay, and that our breakfast, team, and sustainability initiatives all met your expectations. Your kind words and high recommendation mean a lot to us, and we’re delighted that you’re considering sharing your experience with fellow travellers on TrustYou. We hope to welcome you back soon. Sincerely Stanley Qayi

Customer review rating 5.0/5

Molefe I. L. Business - Confirmed reviews ALL

It was nice

Dear L., Thank you so much for your outstanding review and for rating your experience with us a perfect 100/100! We're thrilled to hear that your business trip was complemented by an excellent stay, and that our breakfast, team, and sustainability initiatives all met your expectations. Your kind words and high recommendation mean a lot to us, and we’re delighted that you’re considering sharing your experience with fellow travellers on TrustYou. We hope to welcome you back soon. Sincerely Stanley Qayi

Customer review rating 3.0/5

Makoetlane T. Business - Confirmed reviews ALL

Drinking facility and chill one with TV and possibly a sound system

Dear T., Thank you for rating of our hotel! We are glad that you enjoyed your stay, We do have a bar and a restaurant where you can buy your beverages and food as well as sitting down with your team, the only limited facilities we do not have is for you to go outside and buy alcohol then come drink it at the hotels bar or restaurant, on your next booking kindly buy from our bar and enjoy with your team. We apologies about the limited channels on our TV's. We do hope to see you again very soon. Sincerely, Stanley Qayi

Customer review rating 4.0/5

Maluleke M. Business - Confirmed reviews ALL

Excellent

Dear Mr. M., Thank you so much for your outstanding review and for rating your experience with us a Excellent 80/100! We're thrilled to hear that your business trip was complemented by an excellent stay, and that our breakfast, team, and sustainability initiatives all met your expectations. Your kind words and high recommendation mean a lot to us, and we’re delighted that you’re considering sharing your experience with fellow travellers on TrustYou. We hope to welcome you back soon. Sincerely Stanley Qayi

Other web-users rate our hotel

  • 45 reviews 9.1/10 Location
  • 137 reviews 4.8/10 Room
  • 143 reviews 8/10 Service
  • 6 reviews 5/10 WiFi
  • 74 reviews 7.1/10 Cleanliness
  • 57 reviews 4.9/10 Food
  • 53 reviews 7.5/10 Breakfast
  • 51 reviews 2.4/10 Comfort

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