Mercure Hotel Dortmund City

Mercure Hotel Dortmund City

Customer review rating (ALL Rating) 4.1/5 428 reviews

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Description

Hotel extras

  • Good transport connections

  • Direct metro links to the exhibition center and stadium

  • Westenhellweg shopping area, Thier-Galerie mall and Christmas market within walking distance

  • Walking distance to the main train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Dortmund City

Kampstraße 35-37
44137 DORTMUND
Germany

  • U41 U43 U44:  U41 U43 U44 HAUPTBAHNHOF

  • U45 U47 U49:  U45 U47 U49 HAUPTBAHNHOF

  • By plane

    DORTMUND FLUGHAFEN At 15km / 9 miles

  • By plane

    DUESSELDORF FLUGHAFEN At 65km / 40 miles

  • By train

    HAUPTBAHNHOF DORTMUND At 0km / 0 miles

GPS:51.515096, 7.463358

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

LOBBY BAR

Our accommodation(s)

Sleep well at the heart of the Westphalian metropolis: 3-star Mercure Hotel Dortmund City offers Standard rooms with single / double beds, spacious Superior rooms with two single beds and Privilege rooms with a double bed. All 82 rooms have free Wi-Fi and a DSL connection. A child up to the age of 12 stays overnight in your room free of charge. Your pet is welcome for a fee of 15 EUR per night.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  428 reviews

TripAdvisor Rating  4.0/5  510 reviews

Poor amenities poor staff communication & damaged property

Customer review rating 0.5/5

Nica S. Couples - Confirmed reviews ALL

On arrival at night there was no sign for where to enter the building because there’s a construction site near the door. Walked around the whole building twice to find the door. I’m the Morning when leaving there was a sign that was not there the night before. Then the room didn’t have the basic fridge and coffee amenities. There is no covid excuse for this just laziness because other rooms had tea and coffee in the room. The curtain was ripped the sink was damaged. I have taken photographs of everything and will be reporting the lack of quality. I have had better quality stays at ibis for half the price.

Hard to find and out dated

Customer review rating 2.5/5

Daniel Solo - Confirmed reviews ALL

The entrance was hard to find with the construction going on. I also found my particular room to be out dated and needing a refresh. Parking was an issue since all of the close by parking garages were closed. Other than that, the air conditioning and bed were amazing!

Good location

Customer review rating 3.5/5

Phil Families - Confirmed reviews ALL

Decent hotel at a fair price. In a very central location, only few mins walk from the central location. Hotel was obviously an ibis before, as the still use the card keys from ibis. Hotel is hard to locate, although its on the main street you must use an exterior elevator. The hotel is a litttle dated and tired. Breakfast was decent, plenty of varity and good coffee. Breakfast is 19e. Would i stay here again? Probably not, I'll pay a little extra for better experience.

Dear Phillip M., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Maniecki Guest Relations Manager Mercure Hotel Dortmund City

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

It just felt a bit soulless.

Good location close to City Centre

Customer review rating 4.5/5

Rob S. Families - Confirmed reviews ALL

Ideal for a short stay in Dortmund. 5 minute walk from the stadium. Rooms clean and comfortable. Breakfast had a good selection.

Dear Rob S, We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Maniecki Guest Relations Manager Mercure Hotel Dortmund City

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