Mercure Hotel Dortmund City 3 stars

Customer review rating 4.4/5 1,693 reviews
Mercure Hotel Dortmund City
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Hotel extras

  • Good transport connections

  • Advantage 2

  • Direct metro links to the exhibition center and stadium

  • Westenhellweg shopping area, Thier-Galerie mall and Christmas market within walking distance

  • Checking in and checking out is quick and easy

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public indoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 bar(s)
Leisure and activities
  • Pedal boat (Nearby)
  • Other sports activities

Hotel location

Mercure Hotel Dortmund City

Kampstraße 35-37
44137
dortmund
germany

Tel: +4923158970

Fax: (+49)231/5897222

Contact email

Check-in from 15h00

Check out up to 12h00

  • U41 U43 U44 :  U41 U43 U44 HAUPTBAHNHOF

  • U45 U47 U49 :  U45 U47 U49 HAUPTBAHNHOF

  • By plane

    DORTMUND FLUGHAFEN At 15km / 9.38 miles

  • By plane

    DUESSELDORF FLUGHAFEN At 65km / 40.39 miles

  • By train

    HAUPTBAHNHOF DORTMUND At 0.3km / 0.19 miles

GPS :51.515096, 7.463358

Our accommodations

Sleep well at the heart of the Westphalian metropolis: 3-star Mercure Hotel Dortmund City offers Standard rooms with single / double beds, spacious Superior rooms with two single beds and Privilege rooms with a double bed. All 82 rooms have free Wi-Fi and a DSL connection. A child up to the age of 12 stays overnight in your room free of charge. Your pet is welcome for a fee of 15 EUR per night.

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Privilege room with double bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

LOBBY BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hotel Dortmund City

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,693 reviews

tripadvisor

TripAdvisor Rating 4.0/5

490 reviews

Hard work

Customer review rating 4.4/5

C W. Families - 16/03/2020 Confirmed reviews ALL

1) You got booking wrong and this caused lots of hassle prior to even arriving. 2) Room and staff good. 3) Breakfast dirty, old and rubbish.

Dear Craig W., thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely from Mercure Hotel Dortmund City, Anja Wehnert - Quality & Reputation Manager

Very good as it is always the case, just as if you come home

Customer review rating 4.4/5

Stef B. Business - 14/03/2020 Confirmed reviews ALL

Excellent

Dear Stefaan B., We very much appreciate your rating regarding your stay with us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Dortmund City, Anja Wehnert - Quality & Reputation Manager

Champions league in Dortmund

Customer review rating 4.4/5

I. Families - 26/02/2020 Confirmed reviews ALL

Hotel comfortable but welcome not very good. Breakfast ok but not incredible

Mr Ian m.

Customer review rating 4.4/5

Ian M. Business - 08/02/2020 Confirmed reviews ALL

A nice trip, reception staff were friendly and excellent service, rooms were clean and tidy

Dear Ian m., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Dortmund City, Anja Wehnert - Quality & Reputation Manager

A quick weekend stay

Customer review rating 4.4/5

Brad Business - 03/02/2020 Confirmed reviews ALL

I have stayed here before and the hotel is good, rooms are clean and spacious. The only issue is there is a bar/nightclub below the hotel and the noise is quite bad, I had to be up at 6am sat morning for work but could not get to sleep until 2 am because of the noise from the bar.

Dear Bradley G., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet all your expectations. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards from Mercure Hotel Dortmund City, Anja Wehnert - Quality & Reputation Manager

Wonderful experience in a great hotel with fantastic staff members

Customer review rating 4.4/5

Stef B. Business - 01/02/2020 Confirmed reviews ALL

The reception upon arrival was great. The welcoming staff members at the reception desk make you feel at home as soon as you check in. The rooms are nice and tidy as are the bathrooms. The breakfast room is cosy with a delightfull buffet waiting for you. Top hotel!

Room for improvments

Customer review rating 4.4/5

Anonymous Business - 31/01/2020 Confirmed reviews ALL

I am spending loads of nights in different hotel around the world every year. I am not looking for anything special when staying in hotels it more about just having a place to sleep. How ever 2 things is important the basic needs to work otherwize I get extremly frustrated and if I should pay 8 Euros for breakfast it needs to be of good quality. I can get a full meal for 8 Euros. The basic that did not work with you this time was television neither of the English speaking channels was working, i.e BBC World or Sky. The shower mixer was a joke. Either ice cold or to hot, and fluctuating up and down. Was just not possible to shower. As I said basic needs to work and I will choose another hotel for my visit to Dortmund week 9. You should also have a talk to some of your staff about behaviour towards people and especially customers. It is not forbidden to be friendly and smile sometime. However the lady that I checked out with should have all credit though as she was very friendly and happy.

Dear Magnus J., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations, allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely from Mercure Hotel Dortmund City, Anja Wehnert - Quality & Reputation Manager

Business trip

Customer review rating 4.4/5

Christophe V. D. H. Business - 30/01/2020 Confirmed reviews ALL

As always, pleasant and comfortable.

Friendly staff, central location, comfortable check-ou time.

Customer review rating 4.4/5

Anonymous Families - 27/01/2020 Confirmed reviews ALL

The location in Dortmund, Kampstraße is perfect. We could take the subway right in front of the hotel. Check in and check out went smoothly. It was highly appreciated that we could keep the room until noon.

Customer review rating 4.4/5

John Couples - 26/01/2020 Confirmed reviews ALL

Ok. Be better if staff were more helpful

Christmas time at Dortmund in Mercure

Customer review rating 4.4/5

Matthias Solo - 07/01/2020 Confirmed reviews ALL

During Christmas time the hotel was not fully booked. Stay was good, great breakfast.

Dear Matthias L., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Maniecki Front Office Manager Mercure Hotel Dortmund City

Superb location, superb staff!

Customer review rating 4.4/5

Wim A. M. Couples - 03/01/2020 Confirmed reviews ALL

Superb! Very nice staff, very good service. We would like to give them more than a “5star” rating! The hotel is roughly a two minute walk from Westenhellweg, the main shopping district. In December, the Christmas Markets are located nearby. You can find them in and around the area between Westenhellweg and Hanzaplatz. A subway station (Kampstrasze) is next to the hotel entrance. Other subway stations (i.e. Freistuhl) are less than a few minute walk away. In other words, public transport is very close to the hotel. The hotel does not offer private parking space, but the Freistuhl Parking Garage (around the street corner) has sufficient capacity. Be aware that sometimes (i.e. during Christmas Markets) its capacity might be insufficient: so the best time to park your vehicle will be in the morning. The parking costs are about 12 Euro per day.

Dear Wim S., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melanie Mirkes Operations Manager Mercure Hotel Dortmund City

Good location, comfortable room

Customer review rating 4.4/5

Framar49 Couples - 01/01/2020 Confirmed reviews ALL

Checking in was efficiently handled. Our room was on the fourth floor, overlooking an inner courtyard, very quiet despite the hotel location in the city centre. The room was clean, the beds comfortable. We appreciated the tea and coffee-making facility.

Dear Frances W., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Dortmund City, Anja Wehnert - Quality & Reputation Manager

Mr Terry C.

Customer review rating 4.4/5

Terry C. Couples - 10/12/2019 Confirmed reviews ALL

Very nice...very clean...I would recommend to everyone

A pleasant stay

Customer review rating 4.4/5

W. K. Business - 02/12/2019 Confirmed reviews ALL

As always at a Mercure hotel, our brief stay was problem free.

Thursday night stay

Customer review rating 4.4/5

S. Business - 01/12/2019 Confirmed reviews ALL

Comfy room/ good breakfast.

Houskeeping come 3 times in to my room

Customer review rating 4.4/5

Jc Business - 18/11/2019 Confirmed reviews ALL

First of all, when I entered the room I smelled a strange smell. I opened all windows before I left to an evening event. However when I came back the smell was still there. In the morning, housekeeping came in 3 times without knocking on the door or announcement. The location is very convenient and the front office staff was friendly. With best regards Julio

Dear Julio Z., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately we had new team members in the house keeping departement during your stay at our hotel. We will work with these team members closely to improve the service and prevent such inconvenience in the future. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Location excellent - we had no car - staff very helpful.

Customer review rating 4.4/5

J M. Y. Families - 03/11/2019 Confirmed reviews ALL

My wife has reduced mobility, so that having a room with a disabled shower room, as well as a 'normal, bathroom was extremely helpful. It would have been very difficult for my wife to step into the bath to use the shower in the latter. The hotel had clearly taken note of my comment on the booking webpage of the reduced mobility problem. It was not so good that the disabled room filled with water on showering - apparently a problem with levels rather than a blockage - and needed the loan of a squeegie (?) to get the water to the drain. The staff were very helpful in every department. Location excellent for a lady of reduced mobility to go shopping! Having the entrance to the hotel on the 3rd floor, with a big-ish step to get into the building, was a little odd.

Dear John Michael Y., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. In fact we have an entrance for people with reduced mobility, unfortunately it was closed during your stay for the construction works at the fascade. I am really sorry for that and that it occured during you and your wife would have needed it. The entrance will be open again by the end of this week, as far as the construction team of the landlord told us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Hotel in the right place

TripAdvisor rating 4.0/5

young872019 Family - 31/10/2019 TripAdvisor review

My wife has reduced mobility, so it was brilliant to have a room with both a 'normal' and a disabled shower room, otherwise she would have found it very difficult to climb over the side to use the shower over the bath. We were here from England for a family occasion, but shopping was also on the list. For this the location is excellent. Slightly odd having an hotel that starts on floor 3, but the staff were most helpful in seeing to our special needs. Happy to recommend.

Dear young872019, thank you very much for staying at the Mercure Hotel Dortmund City und for sharing your experience with the tripadvisor community. It is a pleasure to receive positive feedback and we appreciated having you as our guests. I would like to apologize to you for the challenge in the entrance area, the construction area blocked our entrance for people with reduced mobility exactly during your stay. We are really sorry for that. Thanks a lot for your feedback, it will serve as a motivation to our team. For the future we wish you the best travels to amazing locations and we hope to have you as our guests again. best regards Mercure Dortmund City & Team

A very good stay

Customer review rating 4.4/5

Ken Solo - 29/10/2019 Confirmed reviews ALL

I was given a very good room with separate seating area and plenty of luxuries - bathrobe, tea/coffee facilities, a bath as well as a shower, that you don't always get in medium-class hotels like this.

Dear Ken S., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City
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