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Mercure Hotel Dortmund City 3 stars

Customer review rating 4.4/5 1,868 reviews

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Mercure Hotel Dortmund City
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Hotel extras

  • Good transport connections

  • Advantage 2

  • Direct metro links to the exhibition center and stadium

  • Westenhellweg shopping area, Thier-Galerie mall and Christmas market within walking distance

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Dortmund City

Kampstraße 35-37
44137 dortmund
germany

Tel: +4923158970

Fax: (+49)231/5897222

Check-in from 15h00

Check out up to 12h00

  • U41 U43 U44 :  U41 U43 U44 HAUPTBAHNHOF

  • U45 U47 U49 :  U45 U47 U49 HAUPTBAHNHOF

  • By plane

    DORTMUND FLUGHAFEN At 15km / 9.38 miles

  • By plane

    DUESSELDORF FLUGHAFEN At 65km / 40.39 miles

  • By train

    HAUPTBAHNHOF DORTMUND At 0.3km / 0.19 miles

GPS :51.515096, 7.463358

Hotel services

LOBBY BAR Non contractual photo

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 82 rooms
    • One room for people with reduced mobility
    • 2 family rooms
    • One connecting room
    • 72 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
    • English
    • German
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Elevator to all floor
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Parkhaus "Am Freistuhl" Additional charge
    • Near the property

Our accommodation(s)

Sleep well at the heart of the Westphalian metropolis: 3-star Mercure Hotel Dortmund City offers Standard rooms with single / double beds, spacious Superior rooms with two single beds and Privilege rooms with a double bed. All 82 rooms have free Wi-Fi and a DSL connection. A child up to the age of 12 stays overnight in your room free of charge. Your pet is welcome for a fee of 15 EUR per night.

Our guest reviews for
Mercure Hotel Dortmund City

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,868 reviews

TripAdvisor Rating 4.0/5

503 reviews

Centrally located but hard to fine due to construction works in the city

Customer review rating 4.0/5

Rev Business - 27/09/2021 Confirmed reviews ALL

Very clean room and very polite staff.

Dear Rev, thank you very much for the good rating and the time you took, to fill out this survey. We are happy to see, that you had a pleasant stay with us. Ratings like yours are very important for us, so that we can see, which parts are already working fine and wich parts might still need some improvements. It was a pleasure serving you as your host. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Höhne Front Office Manager Mercure Hotel Dortmund City

Good location, very friendly staff

Customer review rating 4.5/5

David H. Families - 10/09/2021 Confirmed reviews ALL

Directly in the city very close to the Hbf. Comfortable rooms, friendly staff

Dear David H., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melanie Mirkes Operations Manager Mercure Hotel Dortmund City

Good stay, well located for my needs

Customer review rating 3.5/5

A. Business - 06/09/2021 Confirmed reviews ALL

1. The hotel is well located with respect to the city center. However, it's a funny area for somebody who expects to be a tourist in Dortmund. One would even doubt to find himself in Germany. 2. The room was comfortable, although somehow oldish. A refreshing touch would greatly benefit to the hotel. 3. Colleagues have told me that the breakfast was not "very inviting" so we all went eating cheaper and better in bakeries from the town.

Dear Mr. A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melanie Mirkes Operations Manager Mercure Hotel Dortmund City

Bad view and unpleasant smell in the room

Customer review rating 2.5/5

Roman B. Business - 11/08/2021 Confirmed reviews ALL

Bad view and unpleasant smell in the room. Quick check in and professional personal

Dear Roman B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melanie Mirkes Operations Manager Mercure Hotel Dortmund City

Mercure used to be better..., it's such a pity!

Customer review rating 0.5/5

Arman Business - 22/06/2021 Confirmed reviews ALL

Now that everyone uses COVID-19 as an excuse for just about every letdown, Mercure seems to be no exception. Here are some of our impressions and experience with our most recent stay at Mercure Hotel Dortmund City. (1) Upon arrival I notice a cigarette pack wrapping on the floor (2) Two out of three wall sockets in the room were loose. (3) The carpet floor was not vacuumed. (4) The heated towel rack in the bathroom was full of dark dust. (5) There was an electric kettle with no glasses or tea. (6) Curtains have not been washed in a long time. (7) Although there were barely any rooms occupied, we had a street side room, which was noisy throughout the night and received sunlight the whole long day in July. and the list goes on. A very disappointing experience. What makes the whole thing even worse is that I am a long-time Accor customer.

Dear Mehdi G., thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely from Mercure Hotel Dortmund City, Anja Wehnert - Quality & Reputation Manager

A good business stay

Customer review rating 3.5/5

Jörg Business - 25/03/2021 Confirmed reviews ALL

The room was very suitable for a business stay, better than average, hotel located very well in the center, external parking close (direct shortcut under the building, 50 m) but due to a not communicated constructions it was >300 m outside the building

Dear Joerg H., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Dortmund City, Anja Wehnert - Quality & Reputation Manager

i love the hotel is nice and a very good location.

Customer review rating 5.0/5

Chukss Solo - 24/09/2020 Confirmed reviews ALL

nice and quiet, i love it so much with nice view

Dear Nkeki C., Thank you very much for the high score, we are really appreciated about it. Your review is a very nice compliment for our house and the whole team! We are very pleased that you felt very comfortable during your stay. We hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Dormund City, Anja Wehnert - Quality & Reputation Manager

Very good location

Customer review rating 5.0/5

Terry's T. Families - 21/09/2020 Confirmed reviews ALL

The manager and staff were excellent and accommodation was great. I highly recommend this hotel.

Dear Terrance H., We very much appreciate your comments regarding your stay with us, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Dortmund City, Anja Wehnert - Quality & Reputation Manager

good stay as usual

Customer review rating 4.5/5

Stefaan Business - 21/07/2020 Confirmed reviews ALL

friendly staff who make you feel at home again after weeks of lockdown

Hard work

Customer review rating 2.5/5

C W. Families - 16/03/2020 Confirmed reviews ALL

1) You got booking wrong and this caused lots of hassle prior to even arriving. 2) Room and staff good. 3) Breakfast dirty, old and rubbish.

Dear Craig W., thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely from Mercure Hotel Dortmund City, Anja Wehnert - Quality & Reputation Manager

Very good as it is always the case, just as if you come home

Customer review rating 4.5/5

Stef B. Business - 14/03/2020 Confirmed reviews ALL

Excellent

Dear Stefaan B., We very much appreciate your rating regarding your stay with us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Dortmund City, Anja Wehnert - Quality & Reputation Manager

Champions league in Dortmund

Customer review rating 4.5/5

I. Families - 26/02/2020 Confirmed reviews ALL

Hotel comfortable but welcome not very good. Breakfast ok but not incredible

Mr Ian m.

Customer review rating 4.5/5

Ian M. Business - 08/02/2020 Confirmed reviews ALL

A nice trip, reception staff were friendly and excellent service, rooms were clean and tidy

Dear Ian m., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Dortmund City, Anja Wehnert - Quality & Reputation Manager

A quick weekend stay

Customer review rating 3.5/5

Brad Business - 03/02/2020 Confirmed reviews ALL

I have stayed here before and the hotel is good, rooms are clean and spacious. The only issue is there is a bar/nightclub below the hotel and the noise is quite bad, I had to be up at 6am sat morning for work but could not get to sleep until 2 am because of the noise from the bar.

Dear Bradley G., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet all your expectations. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards from Mercure Hotel Dortmund City, Anja Wehnert - Quality & Reputation Manager

Wonderful experience in a great hotel with fantastic staff members

Customer review rating 5.0/5

Stef B. Business - 01/02/2020 Confirmed reviews ALL

The reception upon arrival was great. The welcoming staff members at the reception desk make you feel at home as soon as you check in. The rooms are nice and tidy as are the bathrooms. The breakfast room is cosy with a delightfull buffet waiting for you. Top hotel!

Hotel in the right place

TripAdvisor rating 4.0/5

young872019 Family - 31/10/2019 TripAdvisor review

My wife has reduced mobility, so it was brilliant to have a room with both a 'normal' and a disabled shower room, otherwise she would have found it very difficult to climb over the side to use the shower over the bath. We were here from England for a family occasion, but shopping was also on the list. For this the location is excellent. Slightly odd having an hotel that starts on floor 3, but the staff were most helpful in seeing to our special needs. Happy to recommend.

Dear young872019, thank you very much for staying at the Mercure Hotel Dortmund City und for sharing your experience with the tripadvisor community. It is a pleasure to receive positive feedback and we appreciated having you as our guests. I would like to apologize to you for the challenge in the entrance area, the construction area blocked our entrance for people with reduced mobility exactly during your stay. We are really sorry for that. Thanks a lot for your feedback, it will serve as a motivation to our team. For the future we wish you the best travels to amazing locations and we hope to have you as our guests again. best regards Mercure Dortmund City & Team

Convenient hotel

TripAdvisor rating 4.0/5

Q4961EHpaulm Couples - 22/10/2019 TripAdvisor review

Unfortunately the front of the hotel is being renovated, which impacted our visit slightly. The hotel is very convenient for the city centre. Parking (and finding the car park) was a little challenge first time due to the road works in the vicinity. Service and room was fine.

Dear Q4961EHpaulm, thank you very much for staying at the Mercure Hotel Dortmund City and for sharing your experience with the tripadvisor community. The owner of the property informed us that the construction site in front of the building shall be finished in 11.2019. I am sorry for not beeing able to promise this, but we look really forward to it. If you visit Dortmund once more we can recommend the parking lot "Parken am Freistuhl" in the street am Freistuhl. It is located in the next street of the hotel and we are able to open the public parking lot 24/7 for hotel guests. Just ring the bell at the entrance of the garage. We hope to host you as our guests again and until then we wish you the best travels to amazing locations. best regards Mercure Dortmund City & Team

Optimal Business Hotel

TripAdvisor rating 4.0/5

Guide16677153867 Business - 14/06/2019 TripAdvisor review

This Hotel is optimal for business trips. The personal is fantastic. The Hotel is very clean. The only negativ thing is, --> the work in the 2nd floor and outside, but this will be only temporär. But the general overview is very good to excellent.

Dear Guide, thank you very much for your stay at the Mercure Hotel Dortmund City and for sharing your experience with the Tripadvisor community. It is a pleasure to receive your feedback. We wish you nice travels in the future, if you visit Dortmund once more we will be glad to host you again. best regards Mercure Dortmund City & Team

Great City centre location

TripAdvisor rating 4.0/5

Brad G Business - 17/04/2019 TripAdvisor review

Nice hotel in a great location for the city centre and train station, however try not to get a room facing the back as there is a rather noisy bar and if you are there for work like i was getting up at 6am when the bar is going until 2am is not fun. Also why are there no power sockets near the bed?

rien

TripAdvisor rating 5.0/5

Chrispon Business - 04/03/2019 TripAdvisor review

Only the main door of the hotel is difficult to found. The receptioniste she was perfect and very nice. I have nothing more to tell but they wanted 200 signs. the hotel didn't have any restaurant and i didn't take any breakfeast.

Dear Chrispon, thank you very much for visiting our Mercure Hotel Dortmund City. It is a pleasure to receive positive feedback, still we appreciate every feedback and a criticism too. It helps us to improve our service for you and all other guests. What can I say, we are germans, german law is difficult, really sorry for the 200 signs. Hope you enyojed your stay as much as the rating says, we wish you nice travels in the future with amazing locations and if you visit Dortmund again we will be glad to host you once more. best regards Mercure Dortmund City & Team

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