Mercure Hotel Dortmund City
Customer review rating (ALL Rating) 4.1/5 463 reviews
U41 U43 U44: U41 U43 U44 HAUPTBAHNHOF
U45 U47 U49: U45 U47 U49 HAUPTBAHNHOF
DORTMUND FLUGHAFEN At 15km / 9 miles
DUESSELDORF FLUGHAFEN At 65km / 40 miles
HAUPTBAHNHOF DORTMUND At 0km / 0 miles
Check-in from - Check out up to
Sleep well at the heart of the Westphalian metropolis: 3-star Mercure Hotel Dortmund City offers Standard rooms with single / double beds, spacious Superior rooms with two single beds and Privilege rooms with a double bed. All 82 rooms have free Wi-Fi and a DSL connection. A child up to the age of 12 stays overnight in your room free of charge. Your pet is welcome for a fee of 15 EUR per night.
Our guest reviews
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A well-located hotel
TripAdvisor rating 4.0/5
SholtoThomas TripAdvisor review
Right in the centre of Dortmund but less than a five minute walk from the Hauptbahnhof. Good for those breaking a long rail journey, as I was. A warm welcome, but it's not very obvious where the entrance to the hotel is located (three floors up in a lift).
Good hotel, the AC was not working!!
Customer review rating 3.0/5
Ajay Business - Confirmed reviews ALL
I arrived late in the evening around 10:30 PM. After getting into the room, I found that no matter what I did to the thermostat, warm air would come from the HVAC. I called reception and they said, please keep the window open!!! I was surprised to hear this from a hotel like Mercure. So had to keep the window open to cool the room down. Luckily, there wasn't any noise so did not hurt. Had to wake up in the middle of the night to close the window again since it started getting too cold. Otherwise, nice hotel. Good breakfast, well connected to the Hbf. Hope the construction on the road in front will be done soon.
Ideal location when visiting the area
Customer review rating 4.5/5
Stephiem Couples - Confirmed reviews ALL
We had already stayed at this hotel a few years ago. It's a great location: close to the main station, an underground station just outside and very close to shops and places to eat. Perfect! The staff were friendly and helpful. Breakfast buffet offered a wide choice of foods. Only thing missing was a decaff option on the hot drinks front. Some sachets of instant perhaps? My husband cannot physically tolerate caffeine! I guess some could have been found if we asked. Room was clean and spacious. Nothing negative to report.
Poor amenities poor staff communication & damaged property
Customer review rating 0.5/5
Nica S. Couples - Confirmed reviews ALL
On arrival at night there was no sign for where to enter the building because there’s a construction site near the door. Walked around the whole building twice to find the door. I’m the Morning when leaving there was a sign that was not there the night before. Then the room didn’t have the basic fridge and coffee amenities. There is no covid excuse for this just laziness because other rooms had tea and coffee in the room. The curtain was ripped the sink was damaged. I have taken photographs of everything and will be reporting the lack of quality. I have had better quality stays at ibis for half the price.
Dear Nica S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandra Maniecki Guest Realtions Manager Mercure Hotel Dortmund City
Hard to find and out dated
Customer review rating 2.5/5
Daniel Solo - Confirmed reviews ALL
The entrance was hard to find with the construction going on. I also found my particular room to be out dated and needing a refresh. Parking was an issue since all of the close by parking garages were closed. Other than that, the air conditioning and bed were amazing!
Dear Daniel, Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandra Maniecki Guest Relations Manager Mercure Hotel Dortmund City
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