Mercure Hotel Dortmund City
Customer review rating (ALL Rating) 4.1/5 428 reviews
Good transport connections
Direct metro links to the exhibition center and stadium
Westenhellweg shopping area, Thier-Galerie mall and Christmas market within walking distance
Walking distance to the main train station
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
ALLSAFE approved hotel
U41 U43 U44: U41 U43 U44 HAUPTBAHNHOF
U45 U47 U49: U45 U47 U49 HAUPTBAHNHOF
DORTMUND FLUGHAFEN At 15km / 9 miles
DUESSELDORF FLUGHAFEN At 65km / 40 miles
HAUPTBAHNHOF DORTMUND At 0km / 0 miles
Check-in from - Check out up to
Sleep well at the heart of the Westphalian metropolis: 3-star Mercure Hotel Dortmund City offers Standard rooms with single / double beds, spacious Superior rooms with two single beds and Privilege rooms with a double bed. All 82 rooms have free Wi-Fi and a DSL connection. A child up to the age of 12 stays overnight in your room free of charge. Your pet is welcome for a fee of 15 EUR per night.
Our guest reviews
100% genuine reviews from our guestsFind out more
Poor amenities poor staff communication & damaged property
Customer review rating 0.5/5
Nica S. Couples - Confirmed reviews ALL
On arrival at night there was no sign for where to enter the building because there’s a construction site near the door. Walked around the whole building twice to find the door. I’m the Morning when leaving there was a sign that was not there the night before. Then the room didn’t have the basic fridge and coffee amenities. There is no covid excuse for this just laziness because other rooms had tea and coffee in the room. The curtain was ripped the sink was damaged. I have taken photographs of everything and will be reporting the lack of quality. I have had better quality stays at ibis for half the price.
Hard to find and out dated
Customer review rating 2.5/5
Daniel Solo - Confirmed reviews ALL
The entrance was hard to find with the construction going on. I also found my particular room to be out dated and needing a refresh. Parking was an issue since all of the close by parking garages were closed. Other than that, the air conditioning and bed were amazing!
Customer review rating 3.5/5
Phil Families - Confirmed reviews ALL
Decent hotel at a fair price. In a very central location, only few mins walk from the central location. Hotel was obviously an ibis before, as the still use the card keys from ibis. Hotel is hard to locate, although its on the main street you must use an exterior elevator. The hotel is a litttle dated and tired. Breakfast was decent, plenty of varity and good coffee. Breakfast is 19e. Would i stay here again? Probably not, I'll pay a little extra for better experience.
Dear Phillip M., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Maniecki Guest Relations Manager Mercure Hotel Dortmund City
Customer review rating 3.5/5
Anonymous Solo - Confirmed reviews ALL
It just felt a bit soulless.
Good location close to City Centre
Customer review rating 4.5/5
Rob S. Families - Confirmed reviews ALL
Ideal for a short stay in Dortmund. 5 minute walk from the stadium. Rooms clean and comfortable. Breakfast had a good selection.
Dear Rob S, We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Maniecki Guest Relations Manager Mercure Hotel Dortmund City
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