Mercure Hotel Dortmund City 3 stars

The reception upon arrival was great. The welcoming staff members at the reception desk make you feel at home as soon as you check in. The rooms are nice and tidy as are the bathrooms. The breakfast room is cosy with a delightfull buffet waiting for you. Top hotel!

I am spending loads of nights in different hotel around the world every year. I am not looking for anything special when staying in hotels it more about just having a place to sleep. How ever 2 things is important the basic needs to work otherwize I get extremly frustrated and if I should pay 8 Euros for breakfast it needs to be of good quality. I can get a full meal for 8 Euros. The basic that did not work with you this time was television neither of the English speaking channels was working, i.e BBC World or Sky. The shower mixer was a joke. Either ice cold or to hot, and fluctuating up and down. Was just not possible to shower. As I said basic needs to work and I will choose another hotel for my visit to Dortmund week 9. You should also have a talk to some of your staff about behaviour towards people and especially customers. It is not forbidden to be friendly and smile sometime. However the lady that I checked out with should have all credit though as she was very friendly and happy.

As always, pleasant and comfortable.

The location in Dortmund, Kampstraße is perfect. We could take the subway right in front of the hotel. Check in and check out went smoothly. It was highly appreciated that we could keep the room until noon.

Ok. Be better if staff were more helpful

During Christmas time the hotel was not fully booked. Stay was good, great breakfast.

Superb! Very nice staff, very good service. We would like to give them more than a “5star” rating! The hotel is roughly a two minute walk from Westenhellweg, the main shopping district. In December, the Christmas Markets are located nearby. You can find them in and around the area between Westenhellweg and Hanzaplatz. A subway station (Kampstrasze) is next to the hotel entrance. Other subway stations (i.e. Freistuhl) are less than a few minute walk away. In other words, public transport is very close to the hotel. The hotel does not offer private parking space, but the Freistuhl Parking Garage (around the street corner) has sufficient capacity. Be aware that sometimes (i.e. during Christmas Markets) its capacity might be insufficient: so the best time to park your vehicle will be in the morning. The parking costs are about 12 Euro per day.

Checking in was efficiently handled. Our room was on the fourth floor, overlooking an inner courtyard, very quiet despite the hotel location in the city centre. The room was clean, the beds comfortable. We appreciated the tea and coffee-making facility.

Very nice...very clean...I would recommend to everyone

As always at a Mercure hotel, our brief stay was problem free.

Comfy room/ good breakfast.

First of all, when I entered the room I smelled a strange smell. I opened all windows before I left to an evening event. However when I came back the smell was still there. In the morning, housekeeping came in 3 times without knocking on the door or announcement. The location is very convenient and the front office staff was friendly. With best regards Julio

My wife has reduced mobility, so that having a room with a disabled shower room, as well as a 'normal, bathroom was extremely helpful. It would have been very difficult for my wife to step into the bath to use the shower in the latter. The hotel had clearly taken note of my comment on the booking webpage of the reduced mobility problem. It was not so good that the disabled room filled with water on showering - apparently a problem with levels rather than a blockage - and needed the loan of a squeegie (?) to get the water to the drain. The staff were very helpful in every department. Location excellent for a lady of reduced mobility to go shopping! Having the entrance to the hotel on the 3rd floor, with a big-ish step to get into the building, was a little odd.

My wife has reduced mobility, so it was brilliant to have a room with both a 'normal' and a disabled shower room, otherwise she would have found it very difficult to climb over the side to use the shower over the bath. We were here from England for a family occasion, but shopping was also on the list. For this the location is excellent. Slightly odd having an hotel that starts on floor 3, but the staff were most helpful in seeing to our special needs. Happy to recommend.

I was given a very good room with separate seating area and plenty of luxuries - bathrobe, tea/coffee facilities, a bath as well as a shower, that you don't always get in medium-class hotels like this.