Mercure Hotel Dortmund City

Customer review rating (ALL Rating) 4.2/5 1,083 reviews

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Description

Hotel extras

  • Good transport connections

  • Direct subway connection to the convention center and the stadium (U45)

  • Westenhellweg shopping area, Thier-Galerie mall and Christmas market within walking distance

  • Walking distance to the main train station

Our accommodation(s)

Hotel location

Mercure Hotel Dortmund City

Kampstraße 35-37
44137 DORTMUND
Germany

GPS:51.515096, 7.463358

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
Near the property
  • Car park

LOBBY BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,083 reviews

Customer review rating 1.5/5

Pardeep S. S. B. Business - Confirmed reviews ALL

Hotel is extremely dated. The room I had looked like it hadn’t been refreshed in years. Big problem with the bathroom facilities. Shower over a bath - and on the last morning of my stay the shower took 6minutes to provide hot water. The breakfast is not worth the price and I would suggest to not go for this and go to a local cafe instead. Stay here for good location - but don’t expect much more than a bed.

Dear Pardeep S. S. , Thank you for your honest feedback. Rest assured, it will be used to improve our service. We are pleased to know our central location provided convenient access to Dortmund’s key attractions and transport links during your business trip. However, we sincerely apologize that your experience fell short of the high standards we aim to uphold. Our team is reviewing maintenance protocols to ensure room facilities meet guest expectations, and we regret the inconvenience caused by delayed hot water. While our breakfast selection focuses on fresh, local ingredients, we understand your perspective on value and will consider this feedback in future menu planning. We do hope to be able to welcome you back for a better experience. Best wishes, Ihr Team vom Mercure Hotel Dortmund City

Customer review rating 5.0/5

Mihaela T. Couples - Confirmed reviews ALL

good room, good breakfast, very clean.

Dear Mihaela, Thank you very much for your kind comments following your recent stay with us. It is wonderful that your stay at Mercure Hotel Dortmund City left such a positive impression. We are delighted you enjoyed your room and found our breakfast offerings to your liking. Our team takes great pride in maintaining high standards of cleanliness, and we’re thrilled this contributed to your comfort. A special thank you for highlighting Ms. Ritter’s warm hospitality, we will make sure to share your kind words with her. Kindest regards, Ihr Team vom Mercure Hotel Dortmund City

Customer review rating 3.0/5

Wilfridus P. A. Families - Confirmed reviews ALL

Plus: Well-located and easy check-in check-out. Friendly receptionist and good-listener manager. Minus: Unstable hot water shower at room 430. Housekeeping service wasn't in the level which I could trust. Found moldy bread during breakfast and informed the waitress however not saying anything. And many times error with room keycard which quite annoying (note: those minus points had been shared with the manager during check-out since she asked)

Dear Wilfridus P., Thank you for taking the time to give your opinion about your stay. We are delighted that our central location made exploring Dortmund convenient for your family and that our check-in process met your needs. Our team, especially the receptionist and Manager Mirkes, takes great pride in providing attentive service. That said, we regret that certain elements of your experience fell short of your expectations. Your insights help us identify areas for improvement as we continually refine our guest services. Finally, we are pleased our accommodation offered easy access to key attractions like St. Reinold’s Church and Signal Iduna Park. The 24-hour lobby bar featuring local brews remains a popular spot for guests to unwind after exploring the city. We hope to have the opportunity to welcome you back. Kind regards, Ihr Team vom Mercure Hotel Dortmund City

Customer review rating 4.0/5

Beate H. Friends - Confirmed reviews ALL

We were in Dortmund for the CL match between Borussia Dortmund and Bodø Glimt, and stayed two nights. We arrived after midnight with a delayed train, but check-in was smooth and efficient. Good beds, clean bathroom, ok breakfast. Very central and convenient location: 3 minutes walk from Hauptbahnhof, U-bahn literally outside the entrance door, and walking distance anywhere in the city centre.

Dear Beate, Thank you for this great feedback about your recent stay. We are delighted to hear that your check-in went smoothly even after your late arrival and that you found our beds comfortable during your stay. It’s also wonderful to know that the cleanliness of your bathroom met your standards. That said, we sincerely regret that our breakfast selection did not fully meet your expectations. Please know that we continually review our offerings to ensure a variety of quality options for all our guests. Lastly, we are thrilled that our central location made it convenient for you to explore Dortmund and attend the match. Being steps away from key transport links is something we take pride in offering our guests. We hope to welcome you again in the future. All the best, Ihr Team vom Mercure Hotel Dortmund City

Customer review rating 4.5/5

Petra V. Couples - Confirmed reviews ALL

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Liebe Petra, Vielen Dank für Ihren Besuch und Ihre tolle Bewertung. Wir freuen uns sehr, dass Sie einen so angenehmen Aufenthalt im Mercure Hotel Dortmund City hatten. Besonders schön, dass Sie unsere zentrale Lage und die einfache Buchung über die Accor ALL-App zu schätzen wussten. Ihre Treue als Mitglied unseres ALL-Programms ehrt uns sehr und bestätigt unsere tägliche Arbeit. Ihre Weiterempfehlung an Freunde und Familie ist das größte Kompliment für uns. Gerne setzen wir alles daran, dieses Vertrauen bei Ihrem nächsten Besuch erneut zu verdienen. Hoffentlich hatten Sie eine schöne Heimreise und besuchen uns auch in der Zukunft wieder. Alles Gute und freundliche Grüße Ihr Team vom Mercure Hotel Dortmund City

Other web-users rate our hotel

  • 509 reviews 8.8/10 Location
  • 592 reviews 6.1/10 Room
  • 451 reviews 8.7/10 Service
  • 6 reviews 6/10 WiFi
  • 328 reviews 5.8/10 Breakfast
  • 239 reviews 6.4/10 Cleanliness
  • 147 reviews 2.9/10 Vibe
  • 102 reviews 5.8/10 Value

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