Mercure Hotel Dortmund City

Customer review rating (ALL Rating) 4.1/5 1,013 reviews

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Mercure Hotel Dortmund City - Image 1
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Kampstraße 35-37, 44137 DORTMUND, Germany

Description

Hotel extras

  • Good transport connections

  • Direct metro links to the exhibition center and stadium

  • Westenhellweg shopping area, Thier-Galerie mall and Christmas market within walking distance

  • Walking distance to the main train station

Our accommodation(s)

Hotel location

Mercure Hotel Dortmund City

Kampstraße 35-37
44137 DORTMUND
Germany

GPS:51.515096, 7.463358

Telephone
Fax +49 231 5897222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
Near the property
  • Car park

LOBBY BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,013 reviews

TripAdvisor Rating  4.0/5  527 reviews

Good location, overall a pleasant stay

Customer review rating 4.5/5

Meixing Families - Confirmed reviews ALL

The staff were nice, the location was good. The toilet was not very convenient though.

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. It's heartening to know that your stay with us was enjoyable overall. We are delighted that our team's service and the prime location of our hotel met your expectations, providing a convenient and comfortable experience. Nonetheless, we regret any inconvenience you may have faced with the toilet facilities in your room. While our bathrooms are designed to cater to a variety of guest needs, we understand that the layout may not always meet individual preferences. We appreciate your feedback as it offers us an opportunity to consider possible improvements. Finally, we are pleased that the positive aspects of your stay, such as the warmth of our staff and the hotel's location, contributed to a pleasant experience. Our central position in Dortmund, close to shopping, dining, and cultural attractions, is something we are very proud of. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Ihr Team vom Mercure Hotel Dortmund City

Super convenient central location

Customer review rating 4.5/5

Markus M. Families - Confirmed reviews ALL

Super friendly and convenient central location

Dear Markus, Thank you for taking the time to share your review. We are truly thrilled that you had such a positive experience at our hotel. We are delighted that you enjoyed our central location, just steps away from Dortmund's bustling shopping districts and notable attractions, and that our staff's friendliness contributed to the convenience of your stay. Our team takes pride in providing a welcoming atmosphere and ensuring that all guests have access to the heart of the city with ease, along with high-speed internet connectivity for all your online needs. We hope we will have the opportunity to see you again in the future. Best regards, Ihr Team vom Mercure Hotel Dortmund City

Well located Hotel

Customer review rating 5.0/5

Norie Families - Confirmed reviews ALL

Good location, great staff, will come back again

Dear Norie, Thank you very much for this kind review of your recent stay. We are delighted that you enjoyed the convenient location of our hotel, the attentiveness of our staff, and that you are considering a return visit. It is always encouraging to know that our guests appreciate our efforts to provide a comfortable and welcoming environment, along with the ease of access to Dortmund's many attractions and our 24/7 bar featuring local beer specialties. We are pleased to hear that you had a positive experience with our team, as we strive to offer exceptional service at Mercure Hotel Dortmund City. Our staff takes great pride in contributing to a memorable stay for our guests, and it's rewarding to see their dedication recognized. We look forward to seeing you again soon. Best regards, Ihr Team vom Mercure Hotel Dortmund City

Customer review rating 4.0/5

M. Business - Confirmed reviews ALL

Alles ok.

Sehr geehrte Gast, vielen Dank für Ihre Bewertung! Wir bedauern zu hören, dass der Aufzug während Ihres Aufenthaltes nicht unseren gewohnten Standards entsprach. Es ist uns ein Anliegen, unseren Gästen einen reibungslosen und komfortablen Aufenthalt zu ermöglichen, und wir verstehen, dass solche Unannehmlichkeiten enttäuschend sein können. Wir möchten uns für die dadurch entstandenen Unannehmlichkeiten entschuldigen. Hoffentlich können wir Sie in der Zukunft von unserem Haus überzeugen. Freundliche Grüße, Ihr Team vom Mercure Hotel Dortmund City

Good location

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Key cards were very temperamental meaning unable to use the lift and access the room on a couple of occasions. Limited sockets in the room too.

Dear Guest, Thank you for taking the time to share your review. We are pleased that you appreciated the hotel's location, conveniently situated at the heart of Dortmund with easy access to shopping, dining, and cultural attractions. However, we apologize for the inconvenience you experienced with the key cards and the limited number of power sockets in the room. We understand how these issues can impact your comfort and overall experience. Additionally, we empathize with your concerns regarding the rate during a high-demand period. We strive to provide excellent value for our services and are sorry to hear that you found the pricing to be higher than anticipated. We hope you were able to appreciate our hotel's proximity to public transport options and the variety of nearby attractions, such as the home stadium of the local football club BVB and historical landmarks. We hope we will have the opportunity to see you again in the future. Best regards, Ihr Team vom Mercure Hotel Dortmund City

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Other web-users rate our hotel

  • 455 reviews 8.7/10 Location
  • 534 reviews 6/10 Room
  • 429 reviews 8.8/10 Service
  • 6 reviews 8.8/10 WiFi
  • 284 reviews 5.6/10 Breakfast
  • 244 reviews 7/10 Cleanliness
  • 112 reviews 2.2/10 Vibe
  • 90 reviews 2.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.