Mercure Hotel Dortmund City 3 stars

Customer review rating (ALL Rating) 4.4/5 1,984 reviews

Information message

Mercure Hotel Dortmund City
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+ 15 Services

Hotel extras

  • Good transport connections

  • Advantage 2

  • Direct metro links to the exhibition center and stadium

  • Westenhellweg shopping area, Thier-Galerie mall and Christmas market within walking distance

  • Walking distance to the main train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Dortmund City

Kampstraße 35-37
44137 dortmund
germany

Fax: (+49)231/5897222

Check-in from 15h00

Check out up to 12h00

  • U41 U43 U44:  U41 U43 U44 HAUPTBAHNHOF

  • U45 U47 U49:  U45 U47 U49 HAUPTBAHNHOF

  • By plane

    DORTMUND FLUGHAFEN At 15km / 9.38 miles

  • By plane

    DUESSELDORF FLUGHAFEN At 65km / 40.39 miles

  • By train

    HAUPTBAHNHOF DORTMUND At 0.3km / 0.19 miles

GPS:51.515096, 7.463358

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

LOBBY BAR Non contractual photo

Our accommodation(s)

Sleep well at the heart of the Westphalian metropolis: 3-star Mercure Hotel Dortmund City offers Standard rooms with single / double beds, spacious Superior rooms with two single beds and Privilege rooms with a double bed. All 82 rooms have free Wi-Fi and a DSL connection. A child up to the age of 12 stays overnight in your room free of charge. Your pet is welcome for a fee of 15 EUR per night.

Our guest reviews for
Mercure Hotel Dortmund City

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,984 reviews

TripAdvisor Rating 4.0/5

505 reviews

Good

Customer review rating 5.0/5

Ilya Business - 19/01/2022 Confirmed reviews ALL

Fast check in & check out , clean room and location very near the city centre - what else to wish :))))

Well located and nicely priced

Customer review rating 3.5/5

Phil Couples - 19/12/2021 Confirmed reviews ALL

I found this hotel ok. It is right in the centre of Dortmund just off the main shopping street and was a great price for the location. I imagine the hotel was a nice midrange hotel when it was built and designed in the 1990s but now it could do with a refurb as the entrance experience is feeling a bit shabby, and the carpet, bed and electronic fittings in the room were showing their age. Our room had a great panoramic view but at night it was very dimly lit so hard to read anything. I think for a 2-day stay or something it is a reasonable mid-range choice all things considered

Dear Philip, We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Maniecki Front Office Manager Mercure Hotel Dortmund City

Covid management excellent (also good location and customer care)

Customer review rating 5.0/5

Ronny R. Solo - 12/12/2021 Confirmed reviews ALL

Rooms were spacious and tidy. Good selection for breakfast. To stay you have to show covid pass and wear mask in hallway. They have screens in reception. No room service during my stay which is good. I felt safe. Also one minute from metro.

Dear Idham R., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melanie Mirkes Operations Manager Mercure Hotel Dortmund City

Well located in city center near Christmas Market.

Customer review rating 3.5/5

Franck G. Business - 10/12/2021 Confirmed reviews ALL

But difficult to find. No access from underground parking.

Dear Franck Guedeu, We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Maniecki Front Office Manager Mercure Hotel Dortmund City

Difficult to find entrance

Customer review rating 5.0/5

Leeh Solo - 04/12/2021 Confirmed reviews ALL

Once I'd found the front door, brilliant hotel and brilliant staff. It literally took me ten mins from parking outside the hotel to finding the lift to the entrance. Needs a bit clearer info

Dear LeeH, We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Maniecki Front Office Manager Mercure Hotel Dortmund City

Bad cleaned, unfriendly staff

Customer review rating 0.5/5

Anonymous Friends - 09/11/2021 Confirmed reviews ALL

Not satisfied, could not check ut before time

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melanie Mirkes Operations Manager Mercure Hotel Dortmund City

Well located. Dimly-lit room. Poor shower.

Customer review rating 3.0/5

Delooze Solo - 08/11/2021 Confirmed reviews ALL

Rapid & pleasant check-in. Centrally-located. Dimly-lit room. The over-bath Shower was almost unusable owing to its positioning. Breakfast was pretty good.

Dear DELOOZE, Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melanie Mirkes Operations Manager Mercure Hotel Dortmund City

Don't stay if you want to sleep

Customer review rating 1.5/5

Anonymous Couples - 06/11/2021 Confirmed reviews ALL

We stayed here as it is close to the bus for the airport and we had a morning flight. We stayed on a Friday night and the noise was so bad. There was music blasting from the street from 21:00 till 03:00. We were not able to sleep until the music stopped at 03:00 as it was extremely loud. I would never stay here again because the noise.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to our location directly in the heart of the City Center, especially the weekend nights can be louder and lively. Of course, we try to find a solution with our neighbours (a cocktail bar) that they should close the doors and windows after 10 pm. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melanie Mirkes Operations Manager Mercure Hotel Dortmund City

Friendly service, beautiful room

Customer review rating 5.0/5

Toni M. Business - 25/10/2021 Confirmed reviews ALL

Close to the Dortmund HBF and subway lines. Lots of shopping and food. Friendly welcoming and helpful staff at the front desk. My room my spacious, clean and beautiful. Great price too!

Dear Toni M., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melanie Mirkes Operations Manager Mercure Hotel Dortmund City

night sleep quality ok, but not snack machine, limited breakfast in case of choice, no notification about lack of warm water one day

Customer review rating 2.0/5

Piotr Business - 21/10/2021 Confirmed reviews ALL

ight sleep quality ok, but not snack machine, limited breakfast in case of choice, no notification about lack of warm water one day

Dear Piotr, Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandra Maniecki Front Office Manager Mercure Hotel Dortmund City

Centrally located but hard to fine due to construction works in the city

Customer review rating 4.0/5

Rev Business - 27/09/2021 Confirmed reviews ALL

Very clean room and very polite staff.

Dear Rev, thank you very much for the good rating and the time you took, to fill out this survey. We are happy to see, that you had a pleasant stay with us. Ratings like yours are very important for us, so that we can see, which parts are already working fine and wich parts might still need some improvements. It was a pleasure serving you as your host. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Höhne Front Office Manager Mercure Hotel Dortmund City

Good location, very friendly staff

Customer review rating 4.5/5

David H. Families - 10/09/2021 Confirmed reviews ALL

Directly in the city very close to the Hbf. Comfortable rooms, friendly staff

Dear David H., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melanie Mirkes Operations Manager Mercure Hotel Dortmund City

Good stay, well located for my needs

Customer review rating 3.5/5

A. Business - 06/09/2021 Confirmed reviews ALL

1. The hotel is well located with respect to the city center. However, it's a funny area for somebody who expects to be a tourist in Dortmund. One would even doubt to find himself in Germany. 2. The room was comfortable, although somehow oldish. A refreshing touch would greatly benefit to the hotel. 3. Colleagues have told me that the breakfast was not "very inviting" so we all went eating cheaper and better in bakeries from the town.

Dear Mr. A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melanie Mirkes Operations Manager Mercure Hotel Dortmund City

Bad view and unpleasant smell in the room

Customer review rating 2.5/5

Roman B. Business - 11/08/2021 Confirmed reviews ALL

Bad view and unpleasant smell in the room. Quick check in and professional personal

Dear Roman B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melanie Mirkes Operations Manager Mercure Hotel Dortmund City

Mercure used to be better..., it's such a pity!

Customer review rating 0.5/5

Arman Business - 22/06/2021 Confirmed reviews ALL

Now that everyone uses COVID-19 as an excuse for just about every letdown, Mercure seems to be no exception. Here are some of our impressions and experience with our most recent stay at Mercure Hotel Dortmund City. (1) Upon arrival I notice a cigarette pack wrapping on the floor (2) Two out of three wall sockets in the room were loose. (3) The carpet floor was not vacuumed. (4) The heated towel rack in the bathroom was full of dark dust. (5) There was an electric kettle with no glasses or tea. (6) Curtains have not been washed in a long time. (7) Although there were barely any rooms occupied, we had a street side room, which was noisy throughout the night and received sunlight the whole long day in July. and the list goes on. A very disappointing experience. What makes the whole thing even worse is that I am a long-time Accor customer.

Dear Mehdi G., thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely from Mercure Hotel Dortmund City, Anja Wehnert - Quality & Reputation Manager

A good business stay

Customer review rating 3.5/5

Jörg Business - 25/03/2021 Confirmed reviews ALL

The room was very suitable for a business stay, better than average, hotel located very well in the center, external parking close (direct shortcut under the building, 50 m) but due to a not communicated constructions it was >300 m outside the building

Dear Joerg H., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Dortmund City, Anja Wehnert - Quality & Reputation Manager

Hotel in the right place

TripAdvisor rating 4.0/5

young872019 Family - 31/10/2019 TripAdvisor review

My wife has reduced mobility, so it was brilliant to have a room with both a 'normal' and a disabled shower room, otherwise she would have found it very difficult to climb over the side to use the shower over the bath. We were here from England for a family occasion, but shopping was also on the list. For this the location is excellent. Slightly odd having an hotel that starts on floor 3, but the staff were most helpful in seeing to our special needs. Happy to recommend.

Dear young872019, thank you very much for staying at the Mercure Hotel Dortmund City und for sharing your experience with the tripadvisor community. It is a pleasure to receive positive feedback and we appreciated having you as our guests. I would like to apologize to you for the challenge in the entrance area, the construction area blocked our entrance for people with reduced mobility exactly during your stay. We are really sorry for that. Thanks a lot for your feedback, it will serve as a motivation to our team. For the future we wish you the best travels to amazing locations and we hope to have you as our guests again. best regards Mercure Dortmund City & Team

Convenient hotel

TripAdvisor rating 4.0/5

Q4961EHpaulm Couples - 22/10/2019 TripAdvisor review

Unfortunately the front of the hotel is being renovated, which impacted our visit slightly. The hotel is very convenient for the city centre. Parking (and finding the car park) was a little challenge first time due to the road works in the vicinity. Service and room was fine.

Dear Q4961EHpaulm, thank you very much for staying at the Mercure Hotel Dortmund City and for sharing your experience with the tripadvisor community. The owner of the property informed us that the construction site in front of the building shall be finished in 11.2019. I am sorry for not beeing able to promise this, but we look really forward to it. If you visit Dortmund once more we can recommend the parking lot "Parken am Freistuhl" in the street am Freistuhl. It is located in the next street of the hotel and we are able to open the public parking lot 24/7 for hotel guests. Just ring the bell at the entrance of the garage. We hope to host you as our guests again and until then we wish you the best travels to amazing locations. best regards Mercure Dortmund City & Team

Optimal Business Hotel

TripAdvisor rating 4.0/5

Guide16677153867 Business - 14/06/2019 TripAdvisor review

This Hotel is optimal for business trips. The personal is fantastic. The Hotel is very clean. The only negativ thing is, --> the work in the 2nd floor and outside, but this will be only temporär. But the general overview is very good to excellent.

Dear Guide, thank you very much for your stay at the Mercure Hotel Dortmund City and for sharing your experience with the Tripadvisor community. It is a pleasure to receive your feedback. We wish you nice travels in the future, if you visit Dortmund once more we will be glad to host you again. best regards Mercure Dortmund City & Team

Great City centre location

TripAdvisor rating 4.0/5

Brad G Business - 17/04/2019 TripAdvisor review

Nice hotel in a great location for the city centre and train station, however try not to get a room facing the back as there is a rather noisy bar and if you are there for work like i was getting up at 6am when the bar is going until 2am is not fun. Also why are there no power sockets near the bed?

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