Mercure Hotel Dortmund City

Customer review rating (ALL Rating) 4.1/5 907 reviews

Mercure Hotel Dortmund City - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Good transport connections

  • Direct metro links to the exhibition center and stadium

  • Westenhellweg shopping area, Thier-Galerie mall and Christmas market within walking distance

  • Walking distance to the main train station

Our accommodation(s)

Hotel location

Mercure Hotel Dortmund City

Kampstraße 35-37
44137 DORTMUND
Germany

GPS:51.515096, 7.463358

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
Near the property
  • Car park

LOBBY BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  907 reviews

TripAdvisor Rating  4.0/5  525 reviews

Well located

Customer review rating 4.5/5

Peter N. Business - Confirmed reviews ALL

The hotel is very convenient to the train station and to the city. The room that I normally receive as an upgrade is very nice and I always enjoy coming to your hotel. Except this time, I must offer my disappointment on the welcome drink being limited to a 10dcl glass of wine - basically two mouthfuls and it gone. Not what I experience in other hotels.

Dear Peter, Thank you for taking the time to provide your feedback. We're delighted to hear that our hotel's location was convenient for your needs and that the room upgrades contributed positively to your stays. It’s wonderful to know you enjoy returning to our hotel. Regarding the welcome drink, we offer a selection of local beer specialties at our 24/7 lobby bar and aim to provide a pleasant experience for all our guests. We apologize if the welcome drink did not meet your expectations and appreciate your feedback on this matter. We hope that we have the pleasure of seeing you again in the future. Best regards, Ihr Team vom Mercure Hotel Dortmund City

Ok but not more

TripAdvisor rating 3.0/5

Karl E TripAdvisor review

The good thing is that it was clean. This hotel is were you go when your company books your trip. It is not a good place but adequate. It is worn, there are no power outlets near the beds and there is very little sound isolation towards the road. The main entrance might be confused with an out of sight rear staircase.

Dear Karle, Thank you for your review. We're glad to hear that the cleanliness of our establishment met your expectations. It's also pleasing to know our location proved convenient for your needs, being situated at the heart of the city with easy access to local sights and transport. We regret to hear that the soundproofing did not meet your expectations; however, we would like to clarify that our accommodations are designed with double glazing windows to provide a more quiet and comfortable environment. We apologize if this was not your experience. Additionally, while we do not have power outlets right by the bed, we strive to provide all necessary amenities for a comfortable stay, including air conditioning and free Wi-Fi. We appreciate your feedback on the appearance of our main entrance, and we continuously work on maintaining and improving the aesthetics of our hotel. It would be a pleasure to welcome you again. Best regards, Ihr Team vom Mercure Hotel Dortmund City

Centrally located

Customer review rating 5.0/5

C S. Couples - Confirmed reviews ALL

It was a great stay. The hotel is centrally located and close to the train station. The staff were very nice. We even got a small Christmas gift upon check-in.

Dear Guest, Thank you for sharing your experience. We're delighted to hear that our central location contributed positively to your stay and that the proximity to the train station was convenient for you. It's also gratifying to know that our staff made a good impression with their friendliness and that the small Christmas gift added a touch of joy to your check-in experience. It would be a pleasure to welcome you back on another occasion. Best wishes, Ihr Team vom Mercure Hotel Dortmund City

Cheating hoteö

Customer review rating 0.5/5

Victim Business - Confirmed reviews ALL

I do not have been in this hotel and they charged for me. Awful shithole this hotel

Dear Guest, Thank you for taking the time to provide this feedback. We are deeply concerned by the issues you've mentioned, as they do not reflect the high standards of service and hospitality we strive to uphold. Our team is committed to ensuring the integrity of our billing processes, and we apologize for any discrepancies or misunderstandings that may have occurred. The charge for NoShow or cancellation is an ordinary procedure. Please let us know your booking reference, than we are able to check the charge. We take your comments seriously and would welcome the opportunity to discuss this matter further to resolve any outstanding concerns. Rest assured, we are dedicated to providing our guests with a transparent and honest experience. We look forward to welcoming you very soon. Best regards, Ihr Team vom Mercure Hotel Dortmund City

Well located and good stay

Customer review rating 4.5/5

Rajesh Business - Confirmed reviews ALL

Nice location, friendly staffs and clean rooms.

Dear Rajesh, Thank you for taking the time to share your review. We're delighted to hear that our central location was convenient for you and that you found our staff friendly and our rooms clean. It’s wonderful to know that these aspects contributed positively to your experience. We take note of your comment regarding the availability of food and beverages. While we currently do not have a restaurant in the hotel, we offer a variety of local beer specialties at our 24/7 lobby bar, and there are many dining options in the surrounding area. We are always eager to recommend local eateries to our guests looking for more dining experiences. Your satisfaction with the ALL Accor Live Limitless Loyalty Programme is also great to hear, and we hope it added value to your stay. We look forward to welcoming you back on a future trip. Best regards. Ihr Team vom Mercure Hotel Dortmund City

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Other web-users rate our hotel

  • 397 reviews 8.4/10 Location
  • 458 reviews 5.9/10 Room
  • 367 reviews 8.4/10 Service
  • 5 reviews 9.5/10 WiFi
  • 257 reviews 5.9/10 Breakfast
  • 224 reviews 5.2/10 Comfort
  • 213 reviews 7.2/10 Cleanliness
  • 112 reviews 1.9/10 Vibe

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