Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.8/5 3,396 reviews

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65 Northbourne Avenue, 2601 CANBERRA, Australia

Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym.

Our accommodation(s)

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Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Telephone
Fax +61 2 6245 5100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FIRST EDITION CANBERRA

Taste Canberra like a local with seasonal menus, showcasing the best and freshest local produce sourced within Australia's capital and surrounds. Located on level 1, overlooking city streets, First Edition is open for Breakfast and Dinner everyday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  3,396 reviews

TripAdvisor Rating  3.7/5  4,077 reviews

Customer review rating 3.5/5

Tonia K. Couples - Confirmed reviews ALL

We have stayed here several times and find the rooms comfortable and the hotel well located. This time, 2 things disappointed me: The spider webs all over the windows and doors in the poorly maintained gym. The rower was broken, there was a dumbell missing, the floor had not been vacuumed under the weights and the spider webs were rampant. (I even took photos) You offer free water refills at the bar but when we arrived at the bar it was all closed off. I actually pushed past the barriers and helped myself to water but it felt like I was trespassing when in fact I had been invited to utilise the water service. Surely you should make it more accessible during unstaffed hours. Staff were very helpful and friendly. Room was clean and well appointed.

Dear Tonia, Thank you very much for taking the time to share your detailed feedback and, importantly, for your continued loyalty in choosing to stay with us on multiple occasions. We truly appreciate your support. I’m pleased to hear that you continue to find our rooms comfortable, well appointed, and our location convenient, and that our team made a positive impression with their friendly and helpful service. However, I would like to sincerely apologise for the disappointments you experienced during this stay. Your comments regarding the condition of the gym are concerning and certainly not reflective of the standards we aim to uphold. The issues you described — including the spider webs, cleanliness under the weights, and the broken or missing equipment — have been shared directly with our housekeeping and maintenance teams for immediate attention. Thank you for bringing this to our attention, and for taking the time to document it. I also appreciate your feedback regarding the accessibility of the complimentary water refill station. You are absolutely right — if we invite guests to utilise this service, it should be easily and comfortably accessible at all times, including during unstaffed hours. Your experience has been shared with our management team as we review how this offering can be better implemented. Should you choose to stay with us again, please feel free to reach out to me personally at al…, and I would be more than happy to assist with your arrangements and ensure a seamless experience. Thank you again for your honest and constructive feedback. It helps us identify areas where we can improve, and we hope to have the opportunity to welcome you back and provide you with a much-improved experience on your next visit. Warm regards, Ali Mair General Manager

Customer review rating 4.5/5

Violet H. Families - Confirmed reviews ALL

Nice location and good service except for the fire alarms going on for 2 days of our stay..

Dear Voilet, Thank you for taking the time to share your feedback and for rating your stay so highly. I’m pleased to hear that you enjoyed our convenient location and the service provided by our team. However, I would like to sincerely apologise for the inconvenience caused by the fire alarms during your stay. I understand how disruptive this would have been, particularly occurring over two days, and I’m very sorry for the disturbance. Please be assured that guest comfort and safety are very important to us, and your feedback has been shared with our management team to help prevent a recurrence where possible. Thank you again for your comments, and we hope to have the opportunity to welcome you back and provide a seamless and enjoyable stay in the future. Warm regards, Ali Mair General Manager Novotel Canberra

Customer review rating 3.5/5

Dmitri R. Families - Confirmed reviews ALL

Novotel Canberra is very well located, right in the heart of Civic and close to shops, restaurants and public transport. The price was quite cheap, which helped offset some of the downsides, but the hotel doesn’t really match its 4-star rating. Overall, it feels closer to a 3-star Ibis-style hotel than a true Novotel. The property feels outdated, and the room layout is awkward, with the wash basin located outside the bathroom, which isn’t ideal. The biggest downside was noise from the west-facing side, particularly from buses outside with engines running continuously. The noise meant we couldn’t keep the balcony door open at all, which affected comfort. On the positive side, the air conditioning was quiet and effective, keeping the room comfortable without adding extra noise. Overall, it’s a budget-friendly, well-located option, but expectations should be managed — upgrades and better noise control would be needed to justify a true 4-star experience.

Dear Dmitri, Thank you for taking the time to share your detailed feedback following your recent family stay at Novotel Canberra. We appreciate your loyalty as an ALL Accor Gold member and your continued support. I’m pleased to hear that you found our location convenient, the air conditioning effective, and that booking through the ALL App was easy. At the same time, I sincerely apologise that aspects of your stay did not meet your expectations, including the room layout, the property feeling outdated, and the noise from the west-facing side affecting your comfort. Your feedback regarding noise control and potential upgrades is very valuable and has been shared with our management team for review. We appreciate your constructive comments, as they help us identify opportunities to improve the guest experience. We hope to have the chance to welcome you back in the future and provide a more comfortable and enjoyable stay. Warm regards, Ali Mair General Manager Novotel Canberra

Customer review rating 1.5/5

Bonnie K. Friends - Confirmed reviews ALL

The Junior staffs did not provide proper information and advice to customers. Ask 1 question and answer 1 thing, acting like a robot.

Thank you for taking the time to share your feedback regarding your recent stay at Novotel Canberra. I sincerely apologise for the negative experience you encountered with one of our junior staff members. Providing professional, helpful, and attentive service is very important to us, and I am disappointed to hear that we fell short during your stay. Your comments have been shared with our team for coaching and improvement. I also apologise for the early morning fire alarm disruption. We understand how unsettling this must have been and are reviewing our procedures to minimise such disturbances in the future. We value your feedback as it helps us improve, and I hope we may have the opportunity to welcome you back and provide a much more positive experience. Kind regards, Ali Mair General Manager Novotel Canberra

Customer review rating 5.0/5

Danielle D. P. Families - Confirmed reviews ALL

We enjoyed the breakfast buffet and using the pool. Great distance to the nearby shops for dining and shopping.

Dear Danielle, Thank you for choosing to stay with us at Novotel Canberra and for taking the time to share your feedback. We truly appreciate your loyalty as an ALL member and value your continued support. Your comments have been noted and are important to us as we strive to deliver the high standard of experience our guests expect. We hope to have the opportunity to welcome you back again in the future. Kind regards, Ali Mair General Manager Novotel Canberra

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Other web-users rate our hotel

  • 1,827 reviews 7.3/10 Location
  • 2,314 reviews 5.3/10 Room
  • 1,817 reviews 6.9/10 Service
  • 29 reviews 3.5/10 WiFi
  • 885 reviews 4.3/10 Cleanliness
  • 879 reviews 5.7/10 Comfort
  • 675 reviews 3.6/10 Amenities
  • 666 reviews 6.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.