ibis Wien Messe 3 stars

Customer review rating (ALL Rating) 4.2/5 1,362 reviews

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ibis Wien Messe - Image 1
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Lassallestrasse 7a, 1020 VIENNA, Austria

Description

Hotel extras

  • Located near the city center

  • Direct connection to the airport just 400 meters away

  • Many of attractions nearby

  • Close to Messe Wien and Austria Center Vienna conference centers

  • Free WIFI

Our accommodation(s)

Hotel location

ibis Wien Messe

Lassallestrasse 7a
1020 VIENNA
Austria

GPS:48.222141, 16.397822

Telephone
Fax +43 1 21770556

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Our bar is always open for you, serving beverages, refreshments, hot drinks and tasty dishes around the clock.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,362 reviews

TripAdvisor Rating  3.9/5  1,561 reviews

Customer review rating 3.0/5

Recep M. G. Families - Confirmed reviews ALL

That hotel has a good location but for the service i could not say same thing it is not enough clean because they did not vacuum the room untill the check out when we check in the hotel we receive body towels but they did not change never until we check out from the hotel but they change foot towel also light is not enough for the room therefore for the slipers it is not their rotiune we should ask to reception it should be ready in the room we were excepting like this

Dear Guest, Thank you very much for sharing your detailed feedback. We are pleased to hear that you appreciated our convenient location, but we are truly sorry that the service during your stay did not meet your expectations. Your comments regarding cleanliness are extremely important to us. The room should be vacuumed regularly, and towels should be refreshed when necessary. We apologise that this was not done and have already passed your feedback on to our housekeeping team to ensure improvements. Regarding slippers, we would like to clarify that according to the official national hotel category for a three star property in Austria, slippers are not part of the required standard amenities. If guests prefer additional comforts such as slippers, these are typically included in higher category hotels. At our property, slippers are nevertheless available free of charge upon request at reception. Thank you again for your valuable feedback. We hope you will give us another chance in the future so we can offer you a more pleasant and comfortable stay. Sincerely, Daniel Welser Genera Manager

Customer review rating 3.0/5

Wei C. C. Couples - Confirmed reviews ALL

The room basically only has a bed and a bathroom. That’s it. No fridge, no kettle, no tea.

Dear Guest, Thank you very much for sharing your feedback with us. We are sorry to hear that the room furnishings did not fully meet your expectations. Our rooms follow the classic ibis standards and are designed in a functional and minimalist way, which means that items such as a fridge or a kettle are not included. These amenities are also not part of the standard equipment for a three star hotel in Austria. We would also like to kindly point out that it is not stated anywhere in our descriptions that the rooms are equipped with a fridge or a kettle. Whenever you need hot water, our team at the bar is happy to assist you at any time. Thank you again for your comments. We hope to have the opportunity to welcome you back for a more comfortable stay in the future. Sincerely, Daniel Welser General Manager

Customer review rating 4.0/5

Albert W. Solo - Confirmed reviews ALL

Nothing bad, but nothing exceptional either.

Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you found our location convenient, especially with the metro so close by, which makes getting around the city very easy. We appreciate your honest impression that your stay was neither negative nor exceptional. Feedback like yours is valuable because it helps us understand where we can enhance the guest experience and add the little touches that make a stay more memorable. We hope to have the opportunity to welcome you again and provide an experience that stands out even more on your next visit. Sincerely, Daniel Welser General Manager

Customer review rating 4.0/5

Nigel S. Friends - Confirmed reviews ALL

Sight seeing in Vienna & visiting Christmas markets.

Dear Guest, Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location close to both the metro and tram stations, which made sightseeing and visiting the Christmas markets easier for you. It’s great to know that you were satisfied with the cleanliness, the comfort of your room, and the friendliness of our team. We also appreciate your comments regarding the price–performance ratio and our sustainability initiatives. Your feedback helps us continue improving our services step by step. It was a pleasure to welcome you, and we hope to see you again on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Customer review rating 3.0/5

Amaury C. Business - Confirmed reviews ALL

I had two bookings: one for work for the first days and privately for the weekend. Because I apparently booked different rooms, I had to change my room between the bookings whereas the rooms were actually exactly the same. There was no reason to make me move from one room to the other. Eventually, on my departure day, I asked if I could leave my luggage at the Ibis hotel in Hauptbahnhof, they didn’t know if it would be possible. Arrived there, the person said it’s not possible. What is the purpose of booking in a chain like Ibis if we could not use this opportunity ?

Dear Guest, Thank you very much for sharing your feedback with us. We truly regret the inconvenience you experienced during your stay. Regarding the room change between your two bookings: although the rooms may appear identical, they belonged to different room categories, which made a room move necessary in our system. We understand that this was inconvenient and will review how we can coordinate such situations more smoothly in the future. We would also like to clarify the situation regarding luggage storage at another ibis hotel. Although all ibis properties belong to the same brand family, each hotel operates independently and has its own security and space policies. For this reason, luggage storage can only be used by guests of the respective hotel, not by guests staying at other ibis locations. In many hotels, the available space for storing luggage is limited, so we must prioritise the belongings of guests currently staying with us. As an alternative, we kindly recommend the lockers available directly at Vienna Hauptbahnhof, which are specifically designed for safe and convenient luggage storage. Thank you again for your valuable feedback. We hope you will give us another opportunity in the future to provide you with a smoother and more pleasant experience. Sincerely, Daniel Welser General Manager

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Other web-users rate our hotel

  • 811 reviews 9.3/10 Location
  • 916 reviews 5.6/10 Room
  • 638 reviews 7.2/10 Service
  • 25 reviews 5.9/10 WiFi
  • 442 reviews 7.7/10 Breakfast
  • 438 reviews 6.8/10 Cleanliness
  • 240 reviews 6/10 Value
  • 163 reviews 3.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.