ibis Wien Messe 3 stars

Customer review rating (ALL Rating) 4.2/5 1,368 reviews

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Lassallestrasse 7a, 1020 VIENNA, Austria

Description

Hotel extras

  • Located near the city center

  • Direct connection to the airport just 400 meters away

  • Many of attractions nearby

  • Close to Messe Wien and Austria Center Vienna conference centers

  • Free WIFI

Our accommodation(s)

Hotel location

ibis Wien Messe

Lassallestrasse 7a
1020 VIENNA
Austria

GPS:48.222141, 16.397822

Telephone
Fax +43 1 21770556

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Our bar is always open for you, serving beverages, refreshments, hot drinks and tasty dishes around the clock.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,368 reviews

TripAdvisor Rating  3.9/5  1,561 reviews

Customer review rating 3.5/5

Tomislav M. Couples - Confirmed reviews ALL

The hotel is little bit dated,good location

Dear Guest, thank you for your feedback. We appreciate your comments regarding our location. We continuously strive to enhance our facilities and services, and your input is valuable in this process. Sincerely, Daniel Welser General Manager

Customer review rating 2.0/5

Manav Couples - Confirmed reviews ALL

Room was like a hostel, poorly set up, no place to keep luggage, no locker in the room, no water bottles, no kettle nothing at all. Staff at counter was untrained took eon’s to do check in. No toiletries in bathroom except a body wash. Seriously never staying here again and do not recommend to others as well.

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. I regret to learn that your experience did not meet your expectations. Our rooms are designed to provide essential amenities; however, I understand that you found them lacking in comfort and convenience. Additionally, I apologize for the delays you experienced during check-in. Your comments regarding staff training will be addressed to ensure better service in the future. We appreciate your input and hope you will consider giving us another chance in the future. Sincerely, Daniel Welser General Manager

Customer review rating 3.5/5

Kristian K. Solo - Confirmed reviews ALL

Essential rooms with good enough amenities for a weekend. There isn’t enough staff at the reception, I spent long times waiting for check in, at the bar, at luggage deposit. Good staff and very quick at handling my requests.

Dear Guest, Thank you very much for sharing your feedback with us. We’re pleased to hear that you found our rooms simple, practical, and suitable for a weekend stay, and that our team handled your requests quickly and efficiently. Your kind words about the staff are very much appreciated. At the same time, we’re sorry to learn about the waiting times you experienced at reception, the bar, and luggage storage. We understand how frustrating this can be and apologise for the inconvenience. Staffing levels can vary depending on peak times, but your comments are important to us and will be reviewed internally as we continue working to improve our service flow. Thank you again for your honest feedback. We hope to welcome you back to ibis Wien Messe in the future and provide an even smoother experience next time. Sincerely, Daniel Welser General Manager

Customer review rating 5.0/5

Stephanie H. Friends - Confirmed reviews ALL

The location was great and what was even better was the view from the room. It was incredible and so lucky to have such a good view. Bed was very comfy and shower was excellent too. Big tv with lots of channels

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our prime location, the comfort of your bed, and the excellent shower facilities. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Sincerely, Daniel Welser General Manager

Customer review rating 3.0/5

Recep M. G. Families - Confirmed reviews ALL

That hotel has a good location but for the service i could not say same thing it is not enough clean because they did not vacuum the room untill the check out when we check in the hotel we receive body towels but they did not change never until we check out from the hotel but they change foot towel also light is not enough for the room therefore for the slipers it is not their rotiune we should ask to reception it should be ready in the room we were excepting like this

Dear Guest, Thank you very much for sharing your detailed feedback. We are pleased to hear that you appreciated our convenient location, but we are truly sorry that the service during your stay did not meet your expectations. Your comments regarding cleanliness are extremely important to us. The room should be vacuumed regularly, and towels should be refreshed when necessary. We apologise that this was not done and have already passed your feedback on to our housekeeping team to ensure improvements. Regarding slippers, we would like to clarify that according to the official national hotel category for a three star property in Austria, slippers are not part of the required standard amenities. If guests prefer additional comforts such as slippers, these are typically included in higher category hotels. At our property, slippers are nevertheless available free of charge upon request at reception. Thank you again for your valuable feedback. We hope you will give us another chance in the future so we can offer you a more pleasant and comfortable stay. Sincerely, Daniel Welser Genera Manager

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Other web-users rate our hotel

  • 820 reviews 9.4/10 Location
  • 925 reviews 5.5/10 Room
  • 639 reviews 7.2/10 Service
  • 22 reviews 6.7/10 WiFi
  • 440 reviews 7.7/10 Breakfast
  • 432 reviews 6.8/10 Cleanliness
  • 237 reviews 6/10 Value
  • 163 reviews 3.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.