Novotel Sydney Olympic Park 4 stars

Customer review rating (ALL Rating) 4.2/5 2,289 reviews

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Novotel Sydney Olympic Park - Image 1
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11a Olympic Boulevard, 2127 SYDNEY OLYMPIC PARK, Australia

Description

Hotel extras

  • 24 hours concierge, reception & room service

  • 12 meeting and event spaces with underground parking

  • Dining options ranging from upscale restaurant to contemporary pub dining

  • Complimentary wireless internet

  • 2 minute walk to station, 26 minute drive to CBD and Sydney Airport

Our accommodation(s)

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Hotel location

Novotel Sydney Olympic Park

11a Olympic Boulevard
2127 SYDNEY OLYMPIC PARK
Australia

GPS:-33.848556, 151.067505

Telephone
Fax +61 2 8762 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,289 reviews

Customer review rating 4.0/5

Garry W. Couples - Confirmed reviews ALL

Very convenient location and very friendly helpful staff made our stay excellent.

Dear Garry, Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our convenient location and that our team made your stay so pleasant. Your kind words about our staff are greatly appreciated and will be shared with the team. We hope to welcome you back to Novotel Sydney Olympic Park for another excellent stay in the future. Kind regards, Chelsea Bean Assistant Manager

Customer review rating 2.0/5

Jennifer M. Couples - Confirmed reviews ALL

Paying over $600 for one night with no breakfast included and only stayed because close to Accor for Ed Sheeran concert

Dear Jennifer, Thank you for sharing your feedback. I’m truly sorry to hear that your stay did not meet your expectations, particularly regarding the bed comfort and overall value for your night. Your comments about the pricing and accommodation are noted, and we’ll review these points to see where we can improve the experience for our guests. We appreciate you taking the time to provide this feedback and hope we can have the opportunity to welcome you back in the future for a more comfortable stay. Kind regards, Chelsea Bean Assistant Manager

Customer review rating 3.0/5

Luke M. Business - Confirmed reviews ALL

Clean but very vanilla room/hotel at Olympic Park. Mattress tired and saggy in the middle. Well located but lack of amenities such as gym/pool.

Dear Luke, Thank you for taking the time to share your feedback. I’m glad to hear that you found your room clean and well-located, but I’m very sorry that the mattress and lack of amenities impacted your stay. Your comments regarding the mattress and facilities are important, and we’ll review them to ensure future improvements. We truly value your input and hope to have the opportunity to provide you with a more comfortable and enjoyable experience on your next visit. Kind regards, Chelsea Bean Assistant Manager

Customer review rating 4.5/5

Debbie B. Families - Confirmed reviews ALL

Great location for concert. Lovely staff. Great food at restaurant.

Dear Debbie, Thank you for your lovely feedback and high rating! We’re delighted you enjoyed the location, our team, and the restaurant. We look forward to welcoming you back for another great stay. Kind regards, Chelsea Bean Assistant Manager

Customer review rating 0.5/5

Jamie A. Families - Confirmed reviews ALL

The room appeared tidy on arrival and it was clear that housekeeping had been through, which we appreciated. However, despite looking neat at first glance, the overall cleanliness was disappointing. There was someone else’s hair left on the towels and in the bath, which was quite off-putting. Unfortunately, the experience was made worse when a large cockroach appeared on the headboard that evening. While the room initially presented well, the level of cleanliness did not meet expectations and impacted our stay

Dear Jamie, Thank you for taking the time to share your feedback. We are very sorry for the cleanliness issues you experienced during your stay, including the hair left on the towels and in the bath, and the presence of a cockroach. This is not the standard we aim to provide, and we completely understand how this impacted your stay. Your comments have been shared with our housekeeping and maintenance teams so we can take action to prevent this from happening in the future. We would also encourage you to reach out to us directly for your next stay so we can ensure your room meets your expectations and that you are fully looked after. We appreciate your feedback and hope to have the opportunity to restore your confidence in our hotel. Kind regards, Chelsea Bean Assistant Manager

Other web-users rate our hotel

  • 1,041 reviews 8.7/10 Location
  • 1,648 reviews 6.1/10 Room
  • 1,352 reviews 8.4/10 Service
  • 17 reviews 5.6/10 WiFi
  • 645 reviews 5.1/10 Cleanliness
  • 401 reviews 4.7/10 Amenities
  • 339 reviews 3.8/10 Value
  • 295 reviews 7.7/10 Breakfast

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