Novotel Sydney Olympic Park 4 stars

Customer review rating (ALL Rating) 4.2/5 2,064 reviews

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Novotel Sydney Olympic Park - Image 1
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11a Olympic Boulevard, 2127 SYDNEY OLYMPIC PARK, Australia

Description

Hotel extras

  • 24 hours concierge, reception & room service

  • 12 meeting and event spaces with underground parking

  • Dining options ranging from upscale restaurant to contemporary pub dining

  • Complimentary wireless internet

  • 2 minute walk to station, 26 minute drive to CBD and Sydney Airport

Our accommodation(s)

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Hotel location

Novotel Sydney Olympic Park

11a Olympic Boulevard
2127 SYDNEY OLYMPIC PARK
Australia

GPS:-33.848556, 151.067505

Telephone
Fax +61 2 8762 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,064 reviews

TripAdvisor Rating  4.0/5  1,544 reviews

Customer review rating 5.0/5

Tony M. Solo - Confirmed reviews ALL

It was outstanding and not noisy

Dear Tony, Thank you so much for your perfect rating and for taking the time to share such wonderful feedback. We are thrilled to hear that you had an outstanding stay and that your room, with its balcony and vibrant atmosphere, contributed to a memorable experience. It’s also fantastic to know that you enjoyed the peaceful and quiet environment, which allowed you to fully relax during your time with us. We’re especially pleased to hear that our reception team made a positive impression and contributed to your overall satisfaction. Your kind words will be shared with them, as they are a great source of encouragement and motivation to continue delivering attentive, welcoming, and personalised service to all our guests. We sincerely appreciate your loyalty as a Silver member and your continued support. It is always a pleasure to welcome you, and we look forward to hosting you again for another comfortable, enjoyable, and memorable stay in the near future. Warm regards, Grace I Assistant Night Manager

Customer review rating 4.0/5

Renata B. Families - Confirmed reviews ALL

Amir greeted us and assisted us with parking and he was kind and efficient and personable.

Dear Renata, Thank you so much for taking the time to share your feedback. We are thrilled to hear that Amir made such a positive impression during your stay and was able to assist you with parking in a kind, efficient, and personable manner. It’s always wonderful to know that our team members are creating a welcoming and seamless experience for our guests. Your recognition of Amir’s efforts will be shared with him and the rest of our team, as it serves as a great source of encouragement and motivation to continue providing attentive and thoughtful service. We pride ourselves on ensuring that every guest feels valued and well cared for, and it’s rewarding to hear that we were able to achieve this during your visit. We truly appreciate your loyalty as a Classic member and hope to have the pleasure of welcoming you back soon for another comfortable, enjoyable, and memorable stay with us. Warm regards, Grace I Assistant Night Manager

Customer review rating 4.5/5

Nathan H. Families - Confirmed reviews ALL

Good room, great location, great breakfast

Dear Nathan, Thank you so much for taking the time to share your feedback. We are thrilled to hear that you had such a positive experience with us and that you enjoyed your room, our convenient location, and the breakfast offerings during your stay. It’s always wonderful to know that our guests leave feeling satisfied and comfortable. Your kind words are truly appreciated and will be shared with our team, as they serve as a great encouragement to continue providing warm, attentive service and a welcoming environment for all our guests. We always strive to ensure every aspect of your stay is enjoyable, and it’s rewarding to hear that we were able to meet your expectations. We look forward to welcoming you back for another memorable and relaxing stay in the future. Warm regards, Grace I Assistant Night Manager

Customer review rating 4.0/5

Christeen G. Families - Confirmed reviews ALL

The rooms were very small, but the staff were exceptional.

Dear Christeen, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our central location and found our staff to be exceptional during your stay. I do apologies that the size of the rooms did not meet your expectations. We understand how important comfort and space are for our guests, and your comments have been noted as we continue to review and improve our accommodations. Your kind words about our team will be shared with them, as they are always encouraged by feedback highlighting their efforts to make guests feel welcome and well cared for. We truly value your loyalty as a Classic member and hope to have the opportunity to welcome you back for another enjoyable and comfortable stay in the future. Warm regards, Grace I Assistant Night Manager

Customer review rating 2.5/5

Katie B. Families - Confirmed reviews ALL

We came to stay for a big event that the hotel was not prepared for the volume of people. The stairs were blocked off/closed and the elevators were very slow with big lines. A young man on the reception desk did give me a tip to go through Vibe elevators as I had my young daughter and it was getting very late (a tip we very much appreciated). Returning to our room, we discovered that our room was directly above the nightclub/brewery below and the room definitely wasn’t sound proof - the hotel was sold out so didn’t bother asking for another room but did query how long the music would be going for, what time do they close. It is disappointing that there was no consideration of a family with a young child when assigning the rooms - I stated the age of my daughter when booking. Families should not be placed above with loud music playing till after 1am.

Dear Katie, Thank you for taking the time to share your detailed feedback. I am truly sorry to hear that your stay did not meet your expectations and that your experience was disrupted by the noise and crowd levels during the event. I sincerely apologise that the room assigned was directly above the nightclub/brewery and that the sound levels impacted your rest, particularly given that you were staying with a young child. I completely understand how upsetting and frustrating this must have been, and that it did not reflect the family-friendly experience we aim to provide. Your comments regarding room allocation for families have been shared with our reservations and management teams to ensure greater consideration is given in the future. I also apologise for the challenges you encountered with elevator wait times and access around the hotel. While I’m glad to hear our reception team member was able to offer guidance with the Vibe elevators, I understand that the overall experience was still disappointing and not what you or your family expected. We truly value your feedback as a Classic member, as it helps us identify areas where we need to improve and better accommodate our guests, particularly families. I hope we may have the opportunity to welcome you back in the future and provide a stay that is comfortable, considerate, and fully enjoyable. Warm regards, Grace I Assistant Night Manager

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Other web-users rate our hotel

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  • 394 reviews 4.5/10 Amenities
  • 322 reviews 3.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.