ibis budget Lorient Hennebont 2 stars

coffee from machine was a rip off

We arrived late, the reception was already closed but the automatic checkin machine was out order. Luckily the restaurant owner got in touch with someone who reset the machine. The room was clean but a bit sparsely decorated, the bare walls made any noise sound louder.

Helpful staff plain clean comfortable room

Trying to book this hotel early September it came back as all double rooms full. So I clicked back one page and put in triple rooms. However, the website changed the date from when I wanted to go to the day I was booking (a week early). The hotel was contacted and said they would sort it... NOTHING. No apology when we arrived, no refund or reduction to the 'new' rooms. I paid Twice for the same thing. All they wanted was my money. Very poor reception, no engagement with me booking in. In fact they stayed outside smoking for over 5 minutes before coming to see me! As I said, appealing service and worse I have ever had since joining the Acccr group. I have been in Budget, Rouge and Styles and never been treated like that.

We stayed at the Ibis Budget for 5 nights. The rooms are basic but clean and comfortable and its quiet. There's all you need there for a short stay. Plenty of choice for breakfast but only cold food available. Hot or cold drinks to choose from and as much as you want. There is a restaurant joining the hotel and this was first class. It ia easy to find the hotel,just off the autoroute,close to lorient and only a few minutes from hennebont. I will be using ibis budgets again as they are a cheap and very good quality hotels with ever helpfull staff that have plenty of time for you