Pullman Paris Centre - Bercy 4 stars

Customer review rating (ALL Rating) 4.5/5 2,375 reviews

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Pullman Paris Centre - Bercy - Image 1
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1 rue de Libourne, 75012 PARIS, France

Description

Hotel extras

  • Well-being area with swimming pool, spa, sauna and hammam

  • Bistronomic cuisine at the Ariette restaurant & bar

  • Direct connection to Orly airport with metro line 14 (30 min)

  • Quadruple and connecting rooms for families

  • Power Fitness Ctr open 24/7 with cardio/running equipment and video classes

Our accommodation(s)

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Hotel location

Pullman Paris Centre - Bercy

1 rue de Libourne
75012 PARIS
France

GPS:48.831522, 2.387074

Telephone
Fax +33 1 44 67 34 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ARIETTE - RESTAURANT AND BAR

Ariette is both restaurant and bar, a great place to dine or spend time, where authenticity and creativity are key. The chef provides seasonal, local and homemade cuisine, without stinting on portions.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,375 reviews

TripAdvisor Rating  4.4/5  4,023 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Cheryl J. Families - Confirmed reviews ALL

We came in late one night and had the best dinner at hotel's restaurant!

Dear Cheryl J., Thank you for your kind words about your recent stay. We are pleased to hear that you enjoyed the comfort and cleanliness of our hotel, as well as the convenience of our location. It is wonderful to know that you had a delightful dining experience at our restaurant. We hope to welcome you again, Sincerely Céline - Guest Experience Manager

Customer review rating 2.0/5

Hoang V. Business - Confirmed reviews ALL

Early check in had been confirmed but upon arrival there was no room. The person (non manager short squat brown curly hair white woman) at the desk was rude. Saturday night guests in the floor were arguing in the hallway at 4 AM -5 AM. And upon checkout, never received the email receipt though the staff at front desk said “it is on its way”. Bed was comfortable to sleep in. Good location.

Dear Hoan Vang, Thank you for taking the time to share your feedback following your recent stay with us. Please accept our sincere apologies for the inconveniences you experienced. We are truly sorry that the early check-in, although confirmed in advance, could not be honored upon your arrival. We also regret the attitude you encountered at the front desk, which clearly does not reflect the standards of courtesy and professionalism we expect from our team. Your comments have been taken very seriously and shared with the relevant management team for immediate follow-up. We are equally concerned to learn about the noise disturbance during the night, as well as the inconvenience regarding the delayed invoice email after your departure. This is certainly not the seamless and restful experience we aim to provide, and we apologize for the frustration this may have caused. That said, we are pleased to know that you found the bed comfortable and appreciated our location, and we thank you for highlighting these positive aspects. We truly regret that your stay did not fully meet your expectations and hope you will allow us another opportunity to restore your confidence and provide you with the level of service you deserve. Kind regards, Céline - Guest Experience Manager

Customer review rating 5.0/5

Sydelle N. Business - Confirmed reviews ALL

Staff, hotel, quality, and location!

Dear Sydelle N., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our staff, hotel quality, and location. Your satisfaction is our priority, and we look forward to welcoming you back in the future at the Pullman Paris Centre Bercy. Maryème - Guest Experience Associate

Expensive credit card hold which is not advertised.

TripAdvisor rating 4.0/5

G4348TFchloer TripAdvisor review

Hotel was modern and very clean however as part of a going green/environment scheme housekeeping only change towels every 2 days which I personally am not a fan of. Room service was disappointing the food was nice but we waited a long time for our order to be accepted and after around 50 minutes of waiting I ended up going to reception to chase it up. Marie on the reception desk was very polite and very efficient when assisting me with this. And our meals took another 15/20 minutes after this so we waited a total of around 1 hour and 10 minutes to recieve the meals we ordered to the room. Although I hourly enjoyed my stay here on arrival I was shocked to find out that there was a €450 credit card hold. We booked through easyJet who did not advertise this so we checked the Pullman Paris website and still could not find anything mentioning this hold charge therefore we were not happy with this charge.

Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Pullman Paris Centre – Bercy. First and foremost, I would like to sincerely apologize for the inconvenience caused by the credit card hold. I completely understand your frustration, especially as it was not clearly advertised by EasyJet or on our website. Your feedback is important, and we will review how this information is communicated to avoid similar misunderstandings in the future. I am also sorry to hear that our green initiative of changing towels every two days did not meet your personal preference. While we aim to balance sustainability with guest comfort, I understand that this may not suit everyone, and your comments have been shared with our housekeeping team. Regarding room service, I deeply regret the long wait you experienced. Waiting over an hour for your meals is unacceptable, and I sincerely apologize for the delay. I am glad to hear that Marie at reception assisted you efficiently, and I will personally share your kind words with her. We truly value your feedback, as it helps us improve our services and communication. Despite these issues, we hope to have the opportunity to welcome you back and provide a smoother, more seamless experience. Thank you again for your comments. Kind regards, Céline - Guest Experience Manager

Customer review rating 5.0/5

Sik C. L. Couples - Confirmed reviews ALL

Convenient location, all staffs are friendly and helpful.

Dear Sik C. L., Thank you for your kind words regarding your recent stay. We are delighted to hear that you appreciated our convenient location and the friendliness of our staff. Your recommendation is greatly valued, and we look forward to welcoming you back. Céline - Guest Experience Manager

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Other web-users rate our hotel

  • 965 reviews 9.3/10 Location
  • 1,478 reviews 7.6/10 Room
  • 2,731 reviews 9.2/10 Service
  • 12 reviews 7.1/10 WiFi
  • 708 reviews 8.2/10 Comfort
  • 669 reviews 8.7/10 Breakfast
  • 457 reviews 8.1/10 Food
  • 428 reviews 7.7/10 Cleanliness

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