ibis London Docklands Canary Wharf 3 stars

Customer review rating (ALL Rating) 4.0/5 539 reviews

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ibis London Docklands Canary Wharf - Image 1
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1, Baffin Way, Off Preston Road, E14 9PE LONDON, United Kingdom

Description

Hotel extras

  • The O2 Arena, Excel Exhibition Centre and Canary Wharf within minutes.

  • Plenty of nearby transport links.

  • 87 welcoming and comfortable rooms with power showers and flat screen tv's.

  • London City Airport is just ten minutes away.

  • On-site parking for all hotel guests (payable).

Our accommodation(s)

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Room 1

Hotel location

ibis London Docklands Canary Wharf

1, Baffin Way, Off Preston Road
E14 9PE LONDON
United Kingdom

GPS:51.50734, -0.007135

Telephone
Fax +44 20 7987 5916

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  539 reviews

TripAdvisor Rating  3.9/5  1,148 reviews

Better than expected

TripAdvisor rating 3.0/5

Angel57 TripAdvisor review

Dear Angel57, Thank you for taking the time to share such a detailed review of your recent stay with us. We’re very pleased to hear that you found our reception team pleasant and helpful, your room clean and fresh, and that you enjoyed a comfortable night’s sleep. We completely understand how concerning some of the reviews you mentioned can sound, but please rest assured that we take cleanliness and hygiene extremely seriously, with regular checks and strict protocols in place. It’s great to know that this was reflected in your experience. We are working hard to turn around guest experiences and continue building more positive reviews, and feedback such as yours helps us stay on the right path. While we’re sorry to hear you may not choose to return, we truly appreciate your comments and hope that, should your plans bring you back to the area, you might reconsider staying with us again. Kind regards, Dayana Kancheva General Manager

Customer review rating 5.0/5

Andrew D. Families - Confirmed reviews ALL

Dear Andrew D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dayana Kancheva General Manager

Customer review rating 0.5/5

Huma F. Couples - Confirmed reviews ALL

Dear Huma, Thank you for taking the time to share your feedback with us, though I’m truly sorry to hear about your disappointing experience. While I’m pleased to hear that you found our team to be lovely and welcoming, I’m very concerned about the issues you encountered with your room. Please accept my sincerest apologies for the discomfort you experienced — from the room condition and odour to the blocked facilities and bedding. This is far from the standard we aim to provide, and I completely understand how upsetting this must have been for you. Your comments have been shared with our maintenance and housekeeping teams for immediate review and corrective action. We take all feedback seriously, and what you’ve described is not reflective of the experience we strive to offer our guests. If you’re open to it, I would really appreciate the opportunity to speak with you directly and learn more about your stay. Please feel free to contact me at your convenience, as I would like to ensure your concerns are fully addressed. Once again, I’m very sorry we fell short on this occasion. Should you ever reconsider staying with us, I’d be grateful for the chance to personally ensure a much more comfortable experience. Warm regards, Devika Narula Assistant General Manager

Avoid unless you like bed bugs or being messed around.

TripAdvisor rating 1.0/5

Mike E TripAdvisor review

Dear Mike, Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and understand how frustrating it must have been, especially after having made a full payment in advance. Please accept our sincerest apologies for the inconvenience caused by the cancellation. This is certainly not the standard of service we aim to provide, and I will be investigating this situation thoroughly to ensure it is addressed with the team. Regarding the mention of bed bugs, we take all such concerns extremely seriously. Our rooms undergo regular and thorough inspections by professional pest control services, and we have strict protocols in place should any issue arise. We’re truly sorry that your experience with us did not meet expectations. If you would be open to it, I would welcome the opportunity to discuss this matter further and hopefully restore your confidence in our hotel. Do not hesitate to get in touch with on devika.narula@accor.com. Kind regards, Devika Narula Assistant General Manager

Customer review rating 3.5/5

Graham T. Couples - Confirmed reviews ALL

Dear Graham T., Thank you for taking the time to share your feedback. We’re sorry to hear about the issue with the shower and the mix-up regarding your breakfast. That’s certainly not the experience we aim to deliver, and we apologise for the inconvenience caused. Your comments have been shared with the team so we can ensure improvements are made. We hope to have the chance to welcome you back for a much better experience next time. Kind Regards, Dayana Kancheva General Manager

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Other web-users rate our hotel

  • 792 reviews 8.9/10 Location
  • 1,143 reviews 5.7/10 Room
  • 1,009 reviews 8/10 Service
  • 26 reviews 6.2/10 WiFi
  • 617 reviews 5.1/10 Cleanliness
  • 580 reviews 5.9/10 Comfort
  • 435 reviews 7.4/10 Breakfast
  • 245 reviews 6.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.