ibis Styles London Excel

ibis Styles London Excel 3 stars

TripAdvisor rating 3.5/5 2,003 reviews

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Hotel extras

  • An ALLSAFE certified hotel

  • Opposite the ExCeL centre and Custom House DLR Station

  • London City Airport is a 10-minute journey from the hotel

  • On-site parking available for all hotel guests

Hotel location

ibis Styles London Excel

272 Victoria Dock Road
E16 3BY LONDON
United Kingdom

GPS:51.510033, 0.027282

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  3.5/5  2,003 reviews

Friendly

TripAdvisor rating 5.0/5

LazEssex Business - TripAdvisor review

What a great hotel with service that was excellent. I have to give a massive shout out to Joshua and amdreea who served us at the bar in the evening, great rapport with everyone, nothing too much trouble, a credit to the hotel, please pass on my thanks, if there were more staff like this in London Hotels it would be great.

Crooks !

TripAdvisor rating 1.0/5

S6940FAderekb Couples - TripAdvisor review

On 1st August, I booked and paid for a room for the London Marathon at a price of £78.38. Today it has been cancelled and surprise surprise you can now book the same room for £166 to £239 depending on where you book - within hours of being cancelled, what a bunch of crooks. I have re-booked with another hotel and intend never to book with IBIS ever again in the future -their loss, as myself and my family use hotels a lot. I would very strongly not recommend booking with this company if you need reliability.

Convenient Place to stay

TripAdvisor rating 5.0/5

arnoka75 Business - TripAdvisor review

Really clean hotel. Nice staff really friendly. Good location also next to Excel Exhibition Center and DLR line to central London. Avoid room 001 if you have sensitive ears because of the proximity of the hotel air coolers.

Dear arnoka75, Thank you for taking the time to share your experience. We're pleased you liked the hotel and the location suited your purpose of visit. We really do appreciate the kind words and the staff are especially thankful. Please do let us know about a future stay and we look forward to being of service again. Regards, Siddharth Tailor Operations Manager Ibis Styles London Excel.

Getting the basics wrong

TripAdvisor rating 1.0/5

nhs-adventurer Business - TripAdvisor review

A very disappointing stay. I understand that COVID-19 means hotels are going back to basics, and I think most travellers have adjusted their expectations accordingly, but this place needs to get the basics right especially when there are much better offerings locally at much the same price. From long waits to check in, to loud arguments between staff and guests, and a hotel room that still smelled like weed - this was definitely a poor show. They have removed phones from rooms and replaced them with a Whatsapp number you can use to contact reception. This is a lovely idea, however 48 hours later and the messages weren't even read. I had to make several trips down to reception before I found anyone there who could deal with my request (heater for room since the heating wasn't working). Suffice to say, I did not extend my stay and instead moved to another local hotel for the following nights. A real shame as many of the Ibis Style hotels across London are still managing to offer very good service in these challenging times.

Dear nhs-adventurer, Thank you for taking the time to tell us about your experience with the Ibis Styles London Excel and we're sorry you encountered some issues while in contact with us. This is certainly not what you should expect from this hotel and please accept my sincere apologies for this issue which I shall personally investigate as not acceptable by any standards. Kind regards, Siddharth Tailor, Operations Manager The Ibis Styles London Excel.

DO NOT BOOK DIRECTLY WITH IBIS - EVER!!!

TripAdvisor rating 1.0/5

150daniellek Families - TripAdvisor review

As a single mom, and as a financially responsible parent - We book and save ahead of time and book our trips early (if we can afford to book any that year). January 2020, I booked a stay for my son and I, directly with Ibis for July 2020. I wanted to support their business and not have them pay commission, I had always booked through an agency over my last visits. This time, ignorantly, I booked directly with IBIS/Accor hotels. As the world (except for IBIS and Accor Hotels know), COVID hit. Our flights to London were cancelled ( and REFUNDED), and London was added to the do-not-fly list. I reached out to the hotel, who apparently, are completely oblivious to the global pandemic, and offer to either change our booked dates to 2021 or refund my stay. They choose to do neither, nor offer an alternative. Accor Hotels / Ibis are under the most unethical and ruthless leadership I have ever seen. I have worked in the hospitality business for over 10 years - “hospitality” is something their C-level management know nothing about. They have left all their customers with massive losses on cancelled events and are 100% unreasonable and heartless in being human, and reasonable to the pandemic situation. Everyone who booked through Booking.com and other agencies have been refunded. NEVER EVER EVER - book directly with this hotel. Absolute abuse of power. I will never stay at a company this unethical and ruthless again.

Dear Danielle, Thank you for taking the time to tell us about your experience with the Ibis Styles London Excel and we're sorry you encountered some issues while in contact with us. This is certainly not what you should expect from this hotel and please accept my sincere apologies for this issue which I shall personally investigate as not acceptable by any standards. Would you kindly contact the hotel and advise us what exactly happened so that we can look into the problems and investigate properly. Our email address is h8712-dm@accor.com. I look forward to hearing from you. Kind regards, Siddharth Tailor, Operations Manager The Ibis Styles London Excel.

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Other web-users rate our hotel

  • 7 reviews 6.9/10 Location
  • 13 reviews 5.7/10 Room
  • 5 reviews 6.7/10 Service
  • 6 reviews 4.3/10 Cleanliness

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