ibis Styles London Excel 3 stars
TripAdvisor rating 3.5/5 2,002 reviews
An ALLSAFE certified hotel
Opposite the ExCeL centre and Custom House DLR Station
London City Airport is a 10-minute journey from the hotel
On-site parking available for all hotel guests
272 Victoria Dock Road
E16 3BY LONDON
United Kingdom
LONDON TRANSPORT: 147 241 325 FREEMASONS ROAD
CUSTOM HOUSE DLR: BECKTON C HOUSE BY EXCEL
LONDON CITY At 1.9km / 1.18 miles
LONDON CITY AIRPORT At 2.61km / 1.62 miles
LONDON HEATHROW At 41km / 25.48 miles
LONDON HEATHROW At 41km / 25.48 miles
LONDON WATERLOO At 11.25km / 6.99 miles
STRATFORD INT At 6.8km / 4.23 miles
GPS:51.510033, 0.027282
Check-in from - Check out up to
A brand new concept for discerning diners, our on-site brasserie serves up fine cuts of meat, stack 'em high burgers and various light bites and vegetarian options. Come dine with us.
Café offering a selection of sandwiches, panninis and jacket potatoes along with a variety of hot and cold drinks. The café also boasts a large screen television and hosts the childrens corner.
Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.
Struggling to get out of bed? From 6:30 to 10AM, and up to 11AM on weekends, the ibis Styles hot breakfast will give you the energy needed to start your day off on the right foot. It's tasty, fresh and included in the price!
Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.
Accessible room
Accessible room
TripAdvisor rating 5.0/5
arnoka75 Business - TripAdvisor review
Really clean hotel. Nice staff really friendly. Good location also next to Excel Exhibition Center and DLR line to central London. Avoid room 001 if you have sensitive ears because of the proximity of the hotel air coolers.
Dear arnoka75, Thank you for taking the time to share your experience. We're pleased you liked the hotel and the location suited your purpose of visit. We really do appreciate the kind words and the staff are especially thankful. Please do let us know about a future stay and we look forward to being of service again. Regards, Siddharth Tailor Operations Manager Ibis Styles London Excel.
TripAdvisor rating 1.0/5
nhs-adventurer Business - TripAdvisor review
A very disappointing stay. I understand that COVID-19 means hotels are going back to basics, and I think most travellers have adjusted their expectations accordingly, but this place needs to get the basics right especially when there are much better offerings locally at much the same price. From long waits to check in, to loud arguments between staff and guests, and a hotel room that still smelled like weed - this was definitely a poor show. They have removed phones from rooms and replaced them with a Whatsapp number you can use to contact reception. This is a lovely idea, however 48 hours later and the messages weren't even read. I had to make several trips down to reception before I found anyone there who could deal with my request (heater for room since the heating wasn't working). Suffice to say, I did not extend my stay and instead moved to another local hotel for the following nights. A real shame as many of the Ibis Style hotels across London are still managing to offer very good service in these challenging times.
Dear nhs-adventurer, Thank you for taking the time to tell us about your experience with the Ibis Styles London Excel and we're sorry you encountered some issues while in contact with us. This is certainly not what you should expect from this hotel and please accept my sincere apologies for this issue which I shall personally investigate as not acceptable by any standards. Kind regards, Siddharth Tailor, Operations Manager The Ibis Styles London Excel.
TripAdvisor rating 3.0/5
lydia_sophieb TripAdvisor review
This hotel was fine until the morning. My partner and I had been to a concert at the O2 the night before so the location was really good for this hotel. Unfortunately we were woken up at 8am by a drill, which continued until we checked out. We had been placed on a corridor which had maintenance work being carried out and the workers were shouting at each other. Not really what we needed on a Saturday morning after we'd been at a concert the night before. The staff at reception did not inform us of any works in the hotel but I would have appreciated it if they told us when we checked in so we could have requested another room. I would have liked to have said something upon check out however the one receptionist on duty was busy with other customers. I have contacted the hotel but I am yet to hear back.
Dear lydia_sophieb Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel
TripAdvisor rating 3.0/5
Mark W Business - TripAdvisor review
Check in was good. Room was the usual IBIS offer. Problem with electrics in the room (light switches crackled and lights did not come on if switch by door used). Reported to reception next morning but no apology or thanks for the report. Breakfast room more like a staff canteen. 90% of guests were builders which added to that vibe. No bar in hotel but pub adjoined. No atmosphere in the pub and little service. Not somewhere i would spend time. Overall, i do not think i will choose to stay here again. There is an upgrade/refurb going on so i will wait till the work is completed.
Dear Mark W Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel
TripAdvisor rating 5.0/5
Rafaeldona Families - TripAdvisor review
The hospitality and service were great! And the pub beside the hotel was lovely surprise!! The staff are friendly, hotel is very clean. Breakfast was simple, but satisfactory. We will visit again soon!
Dear Rafaeldona Happy to hear that you enjoyed your stay and the services. Our staff will be delighted to hear they were able to assist you with your needs. We appreciate the positive feedback about our Hotel and look forward to welcoming you back on your next visit to London. regards, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel
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