ibis Styles London Excel Hotel 3 stars

Customer review rating 3.9/5 4,308 reviews
ibis Styles London Excel
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+ 15 Services
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Hotel extras

  • Opposite the ExCeL centre and Custom House DLR Station

  • London City Airport is a 10-minute journey from the hotel

  • Traditional English pub, cafe and restaurant on-site

  • Ideal for weddings, birthday parties and business meetings

  • On-site parking available for all hotel guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast included in the price
  • 2 restaurant(s)
  • 1 bar(s)
Business services
  • 5 meeting room(s)
  • Copy/print service available
Information message

The hotel will be undergoing a property modernization from 22/11/2017 until 30/12/2018 (completion date subject to change). Every effort will be made to minimize noise and disturbance. We are excited to share the changes when they are complete.

Hotel location

ibis Styles London Excel

272 Victoria Dock Road
E16 3BY
london
united kingdom

Tel: +442074740011

Fax: (+44)2074760005

Contact email

Check-in from 14h00

Check out up to 12h00

  • LONDON TRANSPORT :   147 241 325 FREEMASONS ROAD

  • CUSTOM HOUSE DLR :   BECKTON C HOUSE BY EXCEL

  • By plane

    LONDON CITY At 1.9km / 1.18 miles

  • By plane

    LONDON CITY AIRPORT At 2.61km / 1.62 miles

  • By plane

    LONDON HEATHROW At 41km / 25.48 miles

  • By plane

    LONDON HEATHROW At 41km / 25.48 miles

  • By train

    LONDON WATERLOO At 11.25km / 6.99 miles

  • By train

    STRATFORD INT At 6.8km / 4.23 miles

GPS :51.510033, 0.027282

Our accommodations

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

The Queen

  • Max. number of persons: 2
  • Area: From 15
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

The Duet

  • Max. number of persons: 2
  • Area: From 15
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

The Interconnecting Queen

  • Max. number of persons: 2
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
Accessible room

The Home from Home

  • Max. number of persons: 2
  • Area: From 22
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
Accessible room

The Mansion from Home

  • Max. number of persons: 4
  • Area: From 27
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Our restaurants and bars

CAFE

Type of cuisine: Cafe

Café offering a selection of sandwiches, panninis and jacket potatoes along with a variety of hot and cold drinks. The café also boasts a large screen television and hosts the childrens corner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RESTAURANT

Type of cuisine: Regional

A brand new concept for discerning diners, our on-site brasserie serves up fine cuts of meat, stack 'em high burgers and various light bites and vegetarian options. Come dine with us.

Lunch

08:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUSTOM HOUSE PUB

Photo non contractuelle / Strictly non binding

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 203

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
ibis Styles London Excel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

4,308 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,991 reviews

Poorly fitting windows mean no soundproofing!

Customer review rating 3.9/5

Chris Business - 13/02/2020 Confirmed reviews ALL

Overall rooms are ok, however the windows are poorly fitted meaning that the rooms are very noisy and drafty. As the hotel in under the flight path of London City airport, this is really rather poor. The first room I was allocated had a window that did not close at all, the second room had a window that did close but did not in any way seal. So much so that in the morning there was condensation in the inside of the window. The hotel therefore fails at the most basic level - the requirement to get a decent nights sleep.

Dear Chris P., Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Very good Pub, worst staff at hotel reception

Customer review rating 3.9/5

Jack H. Business - 10/02/2020 Confirmed reviews ALL

Pub is highly recommended, but the staff at the hotel reception is very unfriendly.

Dear Yong Beam K., Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Good price near to O2

Customer review rating 3.9/5

Phil Couples - 10/02/2020 Confirmed reviews ALL

Stayed many times before after a gig at the O2. Good price for London and now refurbished.

Dear Phil D., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Convenient location for Underground,DLR, EXCEl.

Customer review rating 3.9/5

Davie R. Couples - 06/02/2020 Confirmed reviews ALL

Been here before, comfy rooms, handy pub next door for eats, friendly staff, great room prices making this fantastic value for money. OK, if you're impossibly fussy, spoilt, difficult to please and need to be pampered in a top of the range luxury establishment, then go elsewhere and pay top dollar for it. Personally, this is the place for me and I'll be back again and again.

Dear David R., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siddharth Tailor Operations Manager Ibis Styles London Excel

Fantastic Stay

Customer review rating 3.9/5

Rosie Business - 05/02/2020 Confirmed reviews ALL

Great location for working at London Excel, very welcoming and knowledge staff, thank you all for a wonderful stay

Dear Rosie C., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Excellent rooms

Customer review rating 3.9/5

Anonymous Business - 04/02/2020 Confirmed reviews ALL

I only used the room but it was spotless , specious with great bathroom .

Dear judith R., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Well located for the O2 and the underground

Customer review rating 3.9/5

Kay B. Couples - 04/02/2020 Confirmed reviews ALL

Booked due to it being close to the O2 arena, also a short walk to the dlr and underground

Dear Kay B., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Convenient

Customer review rating 3.9/5

Bridgit Business - 04/02/2020 Confirmed reviews ALL

Business trip, exhibiting at ExCel. Position very convenient and onsite staff outstanding as always. We unfortunately had a pre-check-in issue with Nadine Bortoluzzi who was very unaccommodating to our request to have 3 items pre delivered to your Ibis. Her points were understandable but we found her inflexible, all via email. I eventually called your hotel, only to find the receptionist was totally understanding and prepared to accept our goods 24hrs before check-in. All went smoothly from then on. Please note our shipment was being sent from Ibis Munch (who happily kept it), we are not from Europe or UK, we gave her our frequent card number, etc … and she knew we were exhibiting at the show.

Dear Bridgit G., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Very convenient

Customer review rating 3.9/5

Prof J. Solo - 04/02/2020 Confirmed reviews ALL

Nice room in a hotel well situated for London City Airport, but also accessible to Central London. Pub next door for supper.

Dear J. W., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant reception Manager Ibis Styles London Excel

Great hotel, breakfast plates the only downfall

Customer review rating 3.9/5

Steve Couples - 04/02/2020 Confirmed reviews ALL

Been coming for a while now, and always enjoyed our stay. It's become our regular place to stay on trips to London. The room is great - clean and comfortable. The location is perfect, with a train station right outside. My only quibble is that recently someone took the decision to replace dinner plates with side plates. Ok if the breakfast was just continental, but they're simply not big enough to eat a cooked breakfast on! Increase the size of the plates and this would be a nigh-on perfect stay.

Dear Steven C., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Very basic facilities. Easily accessible from Custom House DLR.

TripAdvisor rating 3.5/5

Mark W Business - 02/02/2020 TripAdvisor review

Check in was good. Room was the usual IBIS offer. Problem with electrics in the room (light switches crackled and lights did not come on if switch by door used). Reported to reception next morning but no apology or thanks for the report. Breakfast room more like a staff canteen. 90% of guests were builders which added to that vibe. No bar in hotel but pub adjoined. No atmosphere in the pub and little service. Not somewhere i would spend time. Overall, i do not think i will choose to stay here again. There is an upgrade/refurb going on so i will wait till the work is completed.

Dear Mark W Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Ideal for Excel and 02

Customer review rating 3.9/5

Sally K. Families - 31/01/2020 Confirmed reviews ALL

The hotel was well placed for where we needed to be. The room was clean and pleasant with a lovely bathroom. A good location for the DLR. self serve breakfast was ok

Dear Sally K., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siddharth Tailor Operations Manager Ibis Styles London Excel

Nothing wrong with the room.

Customer review rating 3.9/5

Dave Couples - 28/01/2020 Confirmed reviews ALL

Room was nice, well kept and tidy, although our window was broken so we could not open it. Breakfast was ok, just a shame that they didn’t open the restaurant at all during our stay even though there were signs and adverts stating that the restaurant opened at 5pm everyday. Staff were friendly. All in all it was a good stay.

Dear David H., Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel . We do take our guest feedback very seriously and this feedback has been given to the relevant managers to investigate and look into the issues addressed by you. We wish you well and hope to serve you better in the future. Sincerely, Siddharth Tailor Operations Manager Ibis Styles London Excel

Well located for Excel centre

Customer review rating 3.9/5

Jm Solo - 28/01/2020 Confirmed reviews ALL

Apart from the location, everything else was average. The room was freaking cold - there was no extra blanket and the heating didn’t work. There was so much noise in the night due to loading at the back of the building. Customer service was however good.

Dear Julie C., Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Nice and clean room

Customer review rating 3.9/5

Harpa Business - 27/01/2020 Confirmed reviews ALL

Ok to stay here if you´re at a conference at the Excel. A bit dull surronding and nothing to do, ok restaurant nearby. The hotel bar is a bit shabby, but ok for a pint, could really use a makeover. The room I had was fine, very sipmle but very clean and the bed was comfortable. Breakfast was eatable but nothing more, a bit chaotic in the breakfast room, needs to be more efficient. Staff was friendly in lobby. Check in and out was fine.

Dear Harpa S., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Friendly staff, great wifi and nice room

Customer review rating 3.9/5

Pete C. Business - 27/01/2020 Confirmed reviews ALL

I have stayed at the Ibis several times, and the refurbished rooms are very nice. Finally a decent bathroom, USB charging ports everywhere and great WiFi access. The staff are extremely friendly, especially on reception and in the breakfast room.

Dear Pete C., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siddharth Tailor Front Office Manager Ibis Styles London Excel

Very bad.

Customer review rating 3.9/5

Jessica Business - 26/01/2020 Confirmed reviews ALL

Having fallen asleep, I was woken up by a random man walking into the room around midnight. He had been given the wrong key by your receptionist and gave both of us a scare. I found this highly unprofessional, and it ruined my night - let alone the importance of a awaiting a major exam the following morning. I expect a full refund for the duration of my stay, and will look forward to your reply.

Dear Jessica S., Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly h8… if you wish to discuss this matter in further details. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

ok stay

Customer review rating 3.9/5

Anonymous Business - 23/01/2020 Confirmed reviews ALL

given tiny budget for the meals paid as part if bundle, window in room not correctly sealed showers on 5th floor just dribble not a great stay

Dear Philip L., Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on… if you wish to discuss this matter in further details. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Well located, nice hotel, good breakfast good service

Customer review rating 3.9/5

Steve S. Solo - 22/01/2020 Confirmed reviews ALL

nice welcome, first impressions very nice. the safe didn't work, locked in the open position and no batteries, apart from that, the only issue was one day the bin was emptied but left in middle of floor in 2 parts with no bin bag, and if that's the only problem the not bad at all. Lovely shower, big TV which I could stream laptop and phone too, also free wifi was quite good. will be a good place if crosslink ever gets finished as the hotel is directly opposite the station, also direct line to tower gateway with options for other lines just a couple of stops away. also had a good air con / heater unit. I would have no problem stopping here again, oh and breakfast is served from 6:30 am if you like an early start. just a small lack of wardrobe space if your staying for a while.

Dear Stephen S., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel
Customer review rating 3.9/5

Anonymous Couples - 22/01/2020 Confirmed reviews ALL

All good, but please don't play music in the breakfast room. People then have to talk a little louder, and the general noise goes up. In this age people who want music listen on their phone.

Dear Graham S., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel
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