ibis Styles London Excel Hotel 3 stars

Booked due to it being close to the O2 arena, also a short walk to the dlr and underground

Business trip, exhibiting at ExCel. Position very convenient and onsite staff outstanding as always. We unfortunately had a pre-check-in issue with Nadine Bortoluzzi who was very unaccommodating to our request to have 3 items pre delivered to your Ibis. Her points were understandable but we found her inflexible, all via email. I eventually called your hotel, only to find the receptionist was totally understanding and prepared to accept our goods 24hrs before check-in. All went smoothly from then on. Please note our shipment was being sent from Ibis Munch (who happily kept it), we are not from Europe or UK, we gave her our frequent card number, etc … and she knew we were exhibiting at the show.

Nice room in a hotel well situated for London City Airport, but also accessible to Central London. Pub next door for supper.

Been coming for a while now, and always enjoyed our stay. It's become our regular place to stay on trips to London. The room is great - clean and comfortable. The location is perfect, with a train station right outside. My only quibble is that recently someone took the decision to replace dinner plates with side plates. Ok if the breakfast was just continental, but they're simply not big enough to eat a cooked breakfast on! Increase the size of the plates and this would be a nigh-on perfect stay.

Check in was good. Room was the usual IBIS offer. Problem with electrics in the room (light switches crackled and lights did not come on if switch by door used). Reported to reception next morning but no apology or thanks for the report. Breakfast room more like a staff canteen. 90% of guests were builders which added to that vibe. No bar in hotel but pub adjoined. No atmosphere in the pub and little service. Not somewhere i would spend time. Overall, i do not think i will choose to stay here again. There is an upgrade/refurb going on so i will wait till the work is completed.

The hotel was well placed for where we needed to be. The room was clean and pleasant with a lovely bathroom. A good location for the DLR. self serve breakfast was ok

Room was nice, well kept and tidy, although our window was broken so we could not open it. Breakfast was ok, just a shame that they didn’t open the restaurant at all during our stay even though there were signs and adverts stating that the restaurant opened at 5pm everyday. Staff were friendly. All in all it was a good stay.

Apart from the location, everything else was average. The room was freaking cold - there was no extra blanket and the heating didn’t work. There was so much noise in the night due to loading at the back of the building. Customer service was however good.

Ok to stay here if you´re at a conference at the Excel. A bit dull surronding and nothing to do, ok restaurant nearby. The hotel bar is a bit shabby, but ok for a pint, could really use a makeover. The room I had was fine, very sipmle but very clean and the bed was comfortable. Breakfast was eatable but nothing more, a bit chaotic in the breakfast room, needs to be more efficient. Staff was friendly in lobby. Check in and out was fine.

I have stayed at the Ibis several times, and the refurbished rooms are very nice. Finally a decent bathroom, USB charging ports everywhere and great WiFi access. The staff are extremely friendly, especially on reception and in the breakfast room.

Having fallen asleep, I was woken up by a random man walking into the room around midnight. He had been given the wrong key by your receptionist and gave both of us a scare. I found this highly unprofessional, and it ruined my night - let alone the importance of a awaiting a major exam the following morning. I expect a full refund for the duration of my stay, and will look forward to your reply.

given tiny budget for the meals paid as part if bundle, window in room not correctly sealed showers on 5th floor just dribble not a great stay

nice welcome, first impressions very nice. the safe didn't work, locked in the open position and no batteries, apart from that, the only issue was one day the bin was emptied but left in middle of floor in 2 parts with no bin bag, and if that's the only problem the not bad at all. Lovely shower, big TV which I could stream laptop and phone too, also free wifi was quite good. will be a good place if crosslink ever gets finished as the hotel is directly opposite the station, also direct line to tower gateway with options for other lines just a couple of stops away. also had a good air con / heater unit. I would have no problem stopping here again, oh and breakfast is served from 6:30 am if you like an early start. just a small lack of wardrobe space if your staying for a while.

All good, but please don't play music in the breakfast room. People then have to talk a little louder, and the general noise goes up. In this age people who want music listen on their phone.

Good location, adequate room, great breakfast, great late check out