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ibis Styles London Excel Hotel 3 stars

Customer review rating 3.9/5 4,362 reviews

ALLSAFE approved hotel

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ibis Styles London Excel
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+ 15 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Opposite the ExCeL centre and Custom House DLR Station

  • London City Airport is a 10-minute journey from the hotel

  • On-site parking available for all hotel guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast included in the price
  • 2 restaurant(s)
  • 1 bar(s)
Business services
  • 5 meeting room(s)
  • Copy/print service availablePaying
Information message

Hotel location

ibis Styles London Excel

272 Victoria Dock Road
E16 3BY london
united kingdom

Tel: +442074740011

Fax: (+44)2074760005

Check-in from 14h00

Check out up to 12h00

  • LONDON TRANSPORT :  147 241 325 FREEMASONS ROAD

  • CUSTOM HOUSE DLR :  BECKTON C HOUSE BY EXCEL

  • By plane

    LONDON CITY At 1.9km / 1.18 miles

  • By plane

    LONDON CITY AIRPORT At 2.61km / 1.62 miles

  • By plane

    LONDON HEATHROW At 41km / 25.48 miles

  • By plane

    LONDON HEATHROW At 41km / 25.48 miles

  • By train

    LONDON WATERLOO At 11.25km / 6.99 miles

  • By train

    STRATFORD INT At 6.8km / 4.23 miles

GPS :51.510033, 0.027282

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

The Queen

  • Max. number of persons: 2
  • Area: From 15 m² / 161 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

The Duet

  • Max. number of persons: 2
  • Area: From 15 m² / 161 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

The Interconnecting Queen

  • Max. number of persons: 2
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
Rooms

Our restaurants and bars

CAFE

Type of cuisine: Cafe

Café offering a selection of sandwiches, panninis and jacket potatoes along with a variety of hot and cold drinks. The café also boasts a large screen television and hosts the childrens corner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RESTAURANT

Type of cuisine: Regional

A brand new concept for discerning diners, our on-site brasserie serves up fine cuts of meat, stack 'em high burgers and various light bites and vegetarian options. Come dine with us.

Lunch

08:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUSTOM HOUSE PUB

Non contractual photo

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 203 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
ibis Styles London Excel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

4,362 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,001 reviews

Convenient Place to stay

TripAdvisor rating 5.0/5

arnoka75 Business - 07/01/2021 TripAdvisor review

Really clean hotel. Nice staff really friendly. Good location also next to Excel Exhibition Center and DLR line to central London. Avoid room 001 if you have sensitive ears because of the proximity of the hotel air coolers.

Dear arnoka75, Thank you for taking the time to share your experience. We're pleased you liked the hotel and the location suited your purpose of visit. We really do appreciate the kind words and the staff are especially thankful. Please do let us know about a future stay and we look forward to being of service again. Regards, Siddharth Tailor Operations Manager Ibis Styles London Excel.

Getting the basics wrong

TripAdvisor rating 1.0/5

nhs-adventurer Business - 08/11/2020 TripAdvisor review

A very disappointing stay. I understand that COVID-19 means hotels are going back to basics, and I think most travellers have adjusted their expectations accordingly, but this place needs to get the basics right especially when there are much better offerings locally at much the same price. From long waits to check in, to loud arguments between staff and guests, and a hotel room that still smelled like weed - this was definitely a poor show. They have removed phones from rooms and replaced them with a Whatsapp number you can use to contact reception. This is a lovely idea, however 48 hours later and the messages weren't even read. I had to make several trips down to reception before I found anyone there who could deal with my request (heater for room since the heating wasn't working). Suffice to say, I did not extend my stay and instead moved to another local hotel for the following nights. A real shame as many of the Ibis Style hotels across London are still managing to offer very good service in these challenging times.

Dear nhs-adventurer, Thank you for taking the time to tell us about your experience with the Ibis Styles London Excel and we're sorry you encountered some issues while in contact with us. This is certainly not what you should expect from this hotel and please accept my sincere apologies for this issue which I shall personally investigate as not acceptable by any standards. Kind regards, Siddharth Tailor, Operations Manager The Ibis Styles London Excel.

Excellent commitment to service

Customer review rating 5.0/5

Jeremy W. Business - 03/04/2020 Confirmed reviews ALL

The staff at Ibis Styles Hotel are providing an excellent level of service under extremely challenging circumstances, supporting the NHS during the construction of the Nightingale Hospital. Well done Ibis Syles ExCel

Dear Jeremy W., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siddharth Tailor Operations Manager Ibis Styles London Excel

Poor

Customer review rating 1.5/5

Sejo Business - 31/03/2020 Confirmed reviews ALL

No maid service, towels not change or bed made during my whole duration of stay (3nights), faulty fire alarm every single day several times during days and early in the morning. Internet not working last 2 days

Dear Rastko K., Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel. We are sorry that your experience did not meet your expectations. We do take our guest feedback very seriously and this feedback has been given to the relevant manager look into the issues addressed by you. We wish you well and thank you for the feedback. Sincerely, Siddharth Tailor Operations Manager Ibis Styles London Excel

Run down

Customer review rating 1.0/5

Greg Business - 20/03/2020 Confirmed reviews ALL

Massively overpriced compared to my colleagues who also stayed. £160 to their £90. Room was ok, but aircon not working. Breakfast was awful, powdered egg is disgusting and bacon was like cardboard. Luckily it was for business, but certainly wont stay there again

Dear Greg H., Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel. We are sorry that your experience did not meet your expectations. We do take our guest feedback very seriously and this feedback has been given to the relevant manager look into the issues addressed by you. We wish you well and thank you for the feedback. Sincerely, Siddharth Tailor Operations Manager Ibis Styles London Excel

Perfect location for London Excel

Customer review rating 4.0/5

Tara I. A. Friends - 17/03/2020 Confirmed reviews ALL

It was my friends 50th birthday & the hotel upgraded us complimentary to an apartment and due to the coronavirus it made our 2 night stay perfect

Dear Tara A., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Good stay, clean and comfortable bedroom with a generous breakfast

Customer review rating 4.0/5

Rocio Couples - 15/03/2020 Confirmed reviews ALL

We stayed for a weekend in the hotel. The room and bathroom were clean and felt comfortable. It was very good to have the television easy to use. Following the example of removing the landline phones from the room (as they are such a 90's 'thing'- good touch!) it would have been good this principle being extended to the television and having access to Netflix or Amazon prime or equivalent. Shower was very good, very clean and powerful and really liked the fact of having the shower gel integrated. I guess as a 'plus' it would have been good to have some toiletries (we failed to carry toothpaste) but I can see how this is a more budget type of stay and I feel that the 'basics' were covered.

Dear Rocio T. Trigo Mendez, We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant reception Manager Ibis Styles London Excel

Good breakfast

Customer review rating 3.5/5

Catia Friends - 13/03/2020 Confirmed reviews ALL

Ckean, tidy and friendly staff

Dear Catia M., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant reception Manager Ibis Styles London Excel

Thank you for looking after us at Ibis Styles @ Custom House

Customer review rating 4.5/5

Dusty Couples - 13/03/2020 Confirmed reviews ALL

We were well looked after at Ibis Styles at Custom House. Friendly & Helpful hosts made for a good stay.

Dear David M., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

No Heating

Customer review rating 2.5/5

Mdv Business - 12/03/2020 Confirmed reviews ALL

We did not have heating, portable heater was provided but after paying close to £180 pn i do not expect to be using a portable heater, i did receive a discount for my stay, however i can only be honest and advise that this did affect my stay.

Dear Jenita B., Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant reception Manager Ibis Styles London Excel

Lack of hot water

Customer review rating 3.0/5

Graham C. Couples - 10/03/2020 Confirmed reviews ALL

We have stayed here before and usually find it a good hotel. Unfortunately on this occasion there was insufficient hot water for a shower mid to late morning on both Saturday and Sunday. I did report this to reception on Saturday and there was hot water on Saturday evening but was insufficient again on Sunday morning.

Dear Graham C., Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Basic but ok

Customer review rating 3.5/5

Phil Couples - 09/03/2020 Confirmed reviews ALL

Clean room but duvet too small for the bed

Dear Phil D., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siddharth Tailor Operations Manager Ibis Styles London Excel

Booked for a less than satisfied client!

Customer review rating 0.5/5

Stephanie K. Business - 06/03/2020 Confirmed reviews ALL

"The hotel was pretty awful! No heating, broken light switches, broken plugs and just a general mess. I think Ibis should maybe be avoided... "

Dear Laura J., Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel. We are sorry that your experience did not meet your expectations. We do take our guest feedback very seriously and this feedback has been given to the relevant manager look into the issues addressed by you. We wish you well and thank you for the feedback Sincerely, Siddharth Tailor Operations Manager Ibis Styles London Excel

Convenient Location, friendly helpful staff

Customer review rating 3.5/5

M. P. Business - 06/03/2020 Confirmed reviews ALL

The reception and ground floor reception room is quiet cold and clinical. However the staff were excellent friendly and welcoming. Room was clean and though compact had a good layout and everything you need. Bottle of water nice touch. I could not get the air-conditioning to work and the room was cold. Maintenance provided me with a plug in heater which warmed the room nicely. Towels were thin and small and if I had paid more for the room I would have said they were too basic. Breakfast was fine, you could tell it was budget but there was a good selection. Initially I wanted to check out as I would usually book a higher category of hotel, but for the price and convenience and friendly staff I would return. This is my first IBIS hotel stay and it was fine for business one night.

Dear Pepper M., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Well located

Customer review rating 3.0/5

Karis P. Business - 04/03/2020 Confirmed reviews ALL

Good location, shame about the quality of the accommodation. Reception check in excellent! Rooms need a good makeover! Hoover under the bed. Sort out the plugs and make sure there are at least 2 that work. Add a mirror to the dressing table area, and also lie in the bed and adjust the angle of the TV.... Guests should be offered comfortable accommodation, not adequate accommodation!

Dear Karis P., Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Really well located

Customer review rating 4.0/5

Stephanie Solo - 03/03/2020 Confirmed reviews ALL

hotel was clean and tidy, lovely breakfast and perfect access to the excel for the event. only downside was the fact i was placed in a room next to rooms being renovated which woke up most mornings very early. would stay again for access but maybe ask to placed in a room away from building work. pub attached also has lovely food, do recommend

Dear Stephanie W., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant reception Manager Ibis Styles London Excel

Good stay

Customer review rating 4.0/5

Alix M. Solo - 02/03/2020 Confirmed reviews ALL

It was a nice clean room and any worries was handled very well!

Dear Alexandria M., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant reception Manager Ibis Styles London Excel

Great stay

Customer review rating 5.0/5

Mark Couples - 02/03/2020 Confirmed reviews ALL

Lovely room, nice and quiet even with building improvements going on.

Dear Mark B., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Maddy

Customer review rating 4.0/5

Jane Couples - 29/02/2020 Confirmed reviews ALL

Well located for what we wanted to do at a fair price

Perfect location for Excel

Customer review rating 3.5/5

Dominic Business - 28/02/2020 Confirmed reviews ALL

Short business trip - Nice bar but door often open (Cold) - Breakfast OKish!

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