ibis London Docklands Canary Wharf 3 stars

Customer review rating (ALL Rating) 4.0/5 517 reviews

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ibis London Docklands Canary Wharf - Image 1
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1, Baffin Way, Off Preston Road, E14 9PE LONDON, United Kingdom

Description

Hotel extras

  • The O2 Arena, Excel Exhibition Centre and Canary Wharf within minutes.

  • Plenty of nearby transport links.

  • 87 welcoming and comfortable rooms with power showers and flat screen tv's.

  • London City Airport is just ten minutes away.

  • On-site parking for all hotel guests (payable).

Our accommodation(s)

Hotel location

ibis London Docklands Canary Wharf

1, Baffin Way, Off Preston Road
E14 9PE LONDON
United Kingdom

GPS:51.50734, -0.007135

Telephone
Fax +44 20 7987 5916

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  517 reviews

TripAdvisor Rating  3.9/5  1,155 reviews

Customer review rating 5.0/5

Sandra B. Business - Confirmed reviews ALL

Booking in and out was easy. Room was clean and as expected. Only comment was that the pull out bed was down and it made it difficult to hand my clothes. Breakfast good. Overall very happy.

Dear Sandra B., Thank you for your positive feedback. We are pleased to hear that you enjoyed a quiet stay and found your room clean and in order. We appreciate your comment regarding the pull-out bed and will take it into consideration for future improvements. Best regards, Devika Narula ibis London Docklands Canary Wharf

Customer review rating 2.5/5

Radford R. Business - Confirmed reviews ALL

Not the worst experience but not somewhere I would actively seek to go back to. Check in took a while as they couldn't find my booking, then I had a triple room even though I booked a double - this comprised a pull out single bed crammed next to the double bed, wedging the desk against the window meaning you couldn't close the curtains. Previous occupant had left stuff behind which made me question the cleaning. Bathroom door didn't shut, toilet was leaning, room was cold and no hand towels were provided. Not the worst hotel i've been in but not the great experience I had when compared to the IBIS in Liverpool.

Dear Radford R., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during check-in and in your room. It is concerning to hear about the issues with your booking and the room's configuration, as well as the cleanliness and maintenance aspects. We strive to provide our guests with a comfortable and welcoming environment, and it seems we fell short in this instance. Please be assured that your comments regarding the bathroom door and the absence of hand towels have been noted. We appreciate your comparison with our other locations, as it helps us identify areas for improvement. We value your feedback and hope that you might consider staying with us again in the future to experience the standards we aim to uphold. Best regards, Devika Narula ibis London Docklands Canary Wharf

Customer review rating 2.0/5

Cally H. Business - Confirmed reviews ALL

When I arrived I checked in and walked into a room that someone else was already in. I was then given a new room by a lovely receptionist. An hour or so later I was laying in bed and someone then used a key to walk into my room, I jumped up and she apologised and walked out. Bathroom was very run down and the kettle station had no plug!

Dear Cally H., Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconveniences you experienced with your room access and the condition of the bathroom. Ensuring the comfort and safety of our guests is our priority, and your comments have been noted. We appreciate your kind words about our staff, and we will continue to focus on improving our facilities to meet guest expectations. Thank you once again for your insights. Best regards, Devika Narula ibis London Docklands Canary Wharf

Customer review rating 1.5/5

Holger H. Business - Confirmed reviews ALL

After two weeks still no extra points for not asking daily room cleanings during whole stay

Dear Holger, Thank you for your feedback and for bringing this to our attention. I am sorry to hear that you have not yet received your extra points for opting out of daily housekeeping during your stay. We will investigate this immediately and ensure it is resolved as soon as possible. Occasionally, technical issues can occur, and I appreciate your patience while we get this sorted. Kind regards, Devika Narula Assistant General Manager ibis London Docklands Canary Wharf

Customer review rating 5.0/5

Maisie F. Families - Confirmed reviews ALL

Our room was clean and quite big, and breakfast in the morning was lovely. And it was nicely located.

Dear Maisie F., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the cleanliness and size of your room, as well as our breakfast offerings and location. Your feedback is greatly appreciated. Best regards, ibis London Docklands Canary Wharf

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Other web-users rate our hotel

  • 778 reviews 8.8/10 Location
  • 1,194 reviews 5.7/10 Room
  • 1,100 reviews 8.3/10 Service
  • 24 reviews 6.8/10 WiFi
  • 653 reviews 5.2/10 Cleanliness
  • 593 reviews 5.4/10 Comfort
  • 430 reviews 6.7/10 Breakfast
  • 156 reviews 7.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.