ibis London Thurrock M25

Can’t remember the last time I didn’t sleep well, the bed was the most uncomfortable bed ever. I laid down and felt as if I was lying on a plank of wood. Couldn’t move the next morning with back ache etc. won’t be staying at an Ibis again anytime soon

The beds were very hard and uncomfortable. I often stay in Premiers and Travelodges, the beds at this IBIS were much harder and I felt bruised in the morning ! There were only 3 pillows in the twin room for 2 people, I have never had to ask for "extra" pillows before. The staff searched for about 20 minutes to find 1 spare pillow. Finding the hotel using their postcode was very difficult. Weston Avenue is an access road to a large retail park with several junctions and roundabouts, ooh look shall we take Weston Avenue this way or that way and there were absolutely no signs to help us find the IBIS until we were at the entrance to their car park.

OK, food expensive, mattress uncomfortable, TV stand bolted to cabinet top - not good, locations of toilet rolls caused accidental dropping of in WC pan, AIR_CONDITIONING noisy and did not work - reception assisted slightly by offering a small desktop fan. Pity train station not a reasonable walking distance from hotel.

Stayed here several times & never had any problems I was so disappointed this time from check in it just seemed staff would rather be else where sadly Emma came across hostile & appeared more interested in other people and we were just an inconvenience checking in. I asked her name as she really was rude. Bar staff were polite but seeing as you should be greeted with a smile by your receptionist as they are first person you meet ! Sadly not on this occasion

Nice hotel with extremely helpful staff&great food