ibis London Thurrock M25 2 stars

Customer review rating (ALL Rating) 4.1/5 934 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Located just by the A282, with easy-access to central London

  • Ebbsfleet International Station is a 15 minute drive away

  • Free on-site parking for all hotel guests

  • Hotel Restaurant Fogg's serves a delicious choice of global cuisine

Our accommodation(s)

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Hotel location

ibis London Thurrock M25

Weston Avenue, West Thurrock, Essex
RM20 3JQ GRAYS
United Kingdom

GPS:51.477455, 0.268539

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  934 reviews

TripAdvisor Rating  3.5/5  925 reviews

Perfection & Value

TripAdvisor rating 5.0/5

KerimO16 TripAdvisor review

I can not believe the Value i received at this Hotel. Everything and everyone are just right. I have been a Hotel professional myself for many years but the service is just beyond words. I recommend this hotel to anyone. They take customer satisfaction as their absolute priority. I am lost for words about how helpful and friendly the whole environment is here. I want to live here forever. I want to congratulate the Management and compliment them on their choice of staff and a clock precision on their working order. I am a totally pleased and satisfied customer.

Dear Kerim, Thank you immensely for your heartfelt review! Reading your words fills us with immense joy and pride in what we do here at Ibis London Thurrock M25 Hotel. We are truly grateful for your kind words and your acknowledgment of our commitment to excellence in service. Our team works diligently to ensure that every aspect of your experience, from the warmth of our hospitality to the efficiency of our operations, is nothing short of exceptional. Your recognition of our efforts is deeply appreciated. Once again, thank you for your glowing recommendation and for choosing to stay with us. It was an absolute pleasure to have you as our guest, and we look forward to welcoming you back to your home away from home.

Good stay

Customer review rating 3.5/5

Megan G. Couples - Confirmed reviews ALL

Room was nice and bed was comfortable. Smoke alarms in room however was too sensitive and went off if shower was run for more than 10 minutes even if the window was open

Dear MEGAN G., Thank you for taking the time to share your feedback. We're glad to hear that you found the room comfortable. We apologize for any inconvenience caused by the sensitivity of the smoke alarms. Your comments are valuable, and we will certainly look into adjusting the sensitivity settings to ensure a more pleasant stay for our guests in the future. We appreciate your input and hope to welcome you back again soon! Warm Regards, Jolanta, Team Leader

Good stay again

Customer review rating 4.5/5

Lorraine N. Families - Confirmed reviews ALL

Very helpful check in, Asta was so accommodating and did all she could to for us. Noticed we had larger bath towels, much appreciated being a larger lady.

Dear LORRAINE N., It's wonderful to hear that Asta provided such helpful and accommodating service during your check-in! It's the little details, like ensuring you had larger bath towels, that can truly enhance a guest's experience. It's fantastic that Asta went above and beyond to make sure you felt comfortable and well taken care of. I'm sure she would be thrilled to hear your kind words. If you ever find yourself in the area again, we'd be delighted to welcome you back for another enjoyable stay. Warm Regards, Jolanta, Team Leader

GOOD STAY FOR THE MONEY

Customer review rating 4.0/5

Ghani D. Families - Confirmed reviews ALL

CHECK IN GOOD, ROOMS WERE GOOD, BREAKFAST FOOD QUALITY WAS BELOW AVERAGE FOR THE PRICE BUT VARIETY WAS GOOD. THE HOST EDYTA WAS EXCELLENT. THERE WERE ANOTHER WAITER BEHIND THE BUFFET WHO WAS STARING AT US AND MADE US UNCONFORTABLE!

Dear GHANI D., Thank you for sharing your experience with us! We're delighted to hear that you found your stay to be good value for money and that the check-in process and rooms met your expectations. Your feedback about the breakfast food quality is duly noted, and we'll certainly review this aspect to ensure we maintain high standards. It's fantastic to hear that you appreciated the variety offered. We're especially grateful for your kind words about Edyta; we'll make sure to pass along your compliments. However, we apologize for any discomfort caused by the behavior of the other waiter. Rest assured, we'll address this matter internally to ensure all guests feel welcome and comfortable during their stay. If there's anything else we can do to improve your experience or if you have any further feedback, please feel free to reach out. We value your input and hope to welcome you back again soon for an even better stay. Kind regards, Jolanta, Team Leader

Well located", "Good stay

Customer review rating 5.0/5

Dani Couples - Confirmed reviews ALL

Excellent enjoyed it and nice and quiet

Dear Dani, We're thrilled to hear that you had an excellent and enjoyable stay with us! It's great to know that you found our location convenient and that you appreciated the quiet atmosphere. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon! Kind regards, Jolanta, Team Leader

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Other web-users rate our hotel

  • 385 reviews 8.6/10 Location
  • 1,059 reviews 5.6/10 Room
  • 765 reviews 8.9/10 Service
  • 23 reviews 5.4/10 WiFi
  • 569 reviews 4/10 Comfort
  • 523 reviews 6.1/10 Cleanliness
  • 213 reviews 6.2/10 Breakfast
  • 145 reviews 4.1/10 Amenities

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