Mercure Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.9/5 1,117 reviews

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Mercure Sydney Parramatta - Image 1
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106 Hassall Street, 2142 SYDNEY, Australia

Description

Hotel extras

  • Flexible conference and event spaces-outdoor terrace area and breakout spaces.

  • Modern Australian dining at M Restaurant and Bar.

  • WiIFi, LCD TV with Work Space

  • Outdoor pool, Tennis Court

  • Close to Paramatta CBD and Sydney Olympic Park, and 40 minutes to Sydney CBD.

Our accommodation(s)

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Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 SYDNEY
Australia

GPS:-33.81897, 151.021591

Telephone
Fax +61 2 8836 1043

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M RESTAURANT

M restaurant serves a buffet breakfast and an a la carte dinner menu monday to friday only. The chef presents a modern Australian menu specializing in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,117 reviews

TripAdvisor Rating  3.9/5  1,113 reviews

Customer review rating 3.5/5

Nicole A. Couples - Confirmed reviews ALL

The rooms and hallways needed a bit more attention. Carpet was in need of a clean. Room was recently renovated but not noticeably.

Dear Nicole, Thank you for reviewing your recent stay with us. I am pleased to hear that our staff were friendly and helpful. I am sorry that aspects of your stay did not meet your expectations. Level 6 was refurbished five years ago and is due for a refresh. We are replacing the corridor carpets and refreshing the corridors next year, which I am confident will enhance the overall experience. I also apologise for the inconvenience caused when your room key stopped working. While our front desk is staffed 24 hours, there are occasional brief moments overnight (11pm–7am) when a team member may step away. During these times, a sign with the Duty Manager’s mobile number is displayed, and they are always in the building and only moments away from the desk. Thank you again for your feedback. We hope to have the opportunity to welcome you back for a more seamless stay next time. Kind regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 3.0/5

Brenton D. Couples - Confirmed reviews ALL

Room and arrival was lovely. However, holding payment taken was not for $1 but the room fee, which was taken at the same time as the room fee was paid. Over a week later and this has not been taken off the account. Further to this, the team was advised via email of the need to cancel the pre-purchased breakfast and have this refunded. However, as they were busy at check-out, nothing was stated whether this would occur. I called later to be advised although I had emailed prior to the breakfast, as I had checked out, I could not be refunded. I love Accor hotels and usually rave about Parramatta Mercure. However, the service this visit was sub-par and I'm still awaiting my money to be returned for the holding payment error, even while accepting the disappointing approach to breakfast.

Customer review rating 2.0/5

Madeleine H. Couples - Confirmed reviews ALL

Beds were two singles put together and kept moving when sleeping. Was charged a higher interest rate for credit card then what should’ve been allowed.

Dear Madeleine, Thank you for taking the time to share your feedback following your stay. I am sorry to hear that the bed configuration in your room affected your comfort. While some of our rooms do feature twin beds that zip together, these should always be secured to ensure a comfortable night’s sleep, and I regret that this was not the case during your stay. I am also sorry for the frustration caused by the credit card surcharge. We aim to be transparent with all charges, and I apologise if this was not communicated clearly at the time of payment. Your feedback has been shared with our team to ensure greater clarity around payment surcharges going forward. Thank you again for your comments, as they help us identify areas for improvement. We regret that your experience did not meet expectations and appreciate you bringing these matters to our attention. Kind regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 3.5/5

Yvonne M. Friends - Confirmed reviews ALL

No bar / restaurant on the weekends

Customer review rating 4.5/5

Megan D. Couples - Confirmed reviews ALL

Great location. Easy checkin. Rooms are spacious

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Other web-users rate our hotel

  • 505 reviews 8.7/10 Location
  • 1,059 reviews 5.4/10 Room
  • 763 reviews 7.3/10 Service
  • 22 reviews 4.9/10 WiFi
  • 523 reviews 3.9/10 Cleanliness
  • 269 reviews 3.3/10 Amenities
  • 230 reviews 6.3/10 Breakfast
  • 211 reviews 3.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.