Novotel Brussels City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 3,507 reviews

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Novotel Brussels City Centre - Image 1
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Rue de la Vierge Noire 32, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • City center location

  • 'Green Key' certified

  • Direct access to metro De Brouckère

  • Free highspeed WIFI

  • Stylish GourmetBar, 11 modular meeting rooms with daylight

Our accommodation(s)

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Hotel location

Novotel Brussels City Centre

Rue de la Vierge Noire 32
1000 BRUSSELS
Belgium

GPS:50.850937, 4.350372

Telephone
Fax +32 2 505 50 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Our menu is as diverse as our city itself, with seasonal suggestions, international classics, regional dishes and special local drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,507 reviews

TripAdvisor Rating  4.2/5  3,832 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Tania T. Couples - Confirmed reviews ALL

Easily accessible & perfect for those with reduced mobility using a mobility scooter. Super friendly staff & great amenities

Dear Tania, We would like to thank you for this great review of your recent experience with us. We are delighted you had such an enjoyable stay at Novotel Brussels City Centre. We are pleased you found our central location convenient and appreciated the accessibility features during your visit. Our team is glad their welcoming approach made you feel comfortable. It is wonderful you valued the amenities available throughout your stay. We also appreciate your comments about the straightforward booking process through our app. We look forward to welcoming you back. Best wishes, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.5/5

Sarah D. Friends - Confirmed reviews ALL

Staff were very helpful, good breakfast! Great location.

Dear Sarah, Thank you very much for these kind comments. We are thrilled you had a great stay at Novotel Brussels City Centre. We are delighted our team could assist you well and that you enjoyed our breakfast. Moreover, we are pleased our central location suited your city exploration. We hope to see you again on a future occasion. Kind regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.5/5

Le H. S. Families - Confirmed reviews ALL

My family and I truly enjoyed our 6 nights stay there. The facilities were amazing and hotel staffs were mostly helpful. Especially love the fitness and wellness facilities. Breakfast is always the same spread throughout our stay but the spread is extensive and so we were always delighted to start our day with the hotel breakfast. The only downside is that the amenities such as toothbrushes, vanity sets etc has to be personally requested at the reception (although the information notes in the room says that we can just give them a call and they will bring them up). No bathroom slippers were provided and we have to pay 2 euros for a pair- also to be self purchased at the reception.

Dear H. S., We appreciate receiving your opinion concerning your recent stay. We are delighted that you had a great stay at Novotel Brussels City Centre. We are glad your family enjoyed our facilities during your six-night visit. It is wonderful that you appreciated our wellness amenities and found our breakfast spread extensive. That said, we regret the inconvenience regarding some amenities provisioning details. Nonetheless, we are pleased our team could assist you and that you valued our central location. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 2.0/5

Rex H. Solo - Confirmed reviews ALL

I wanted to use ALL gift cards to pay for my stay. The lady who checked me in said this was not possible, then I clarified by mail with the hotel subsequently that it was possible. I am an ALL Diamond member and at check-in should usually receive a welcome gift which didn't happen this time and also on previous stays at this hotel. The guy at check-out had no idea that I had paid for my stay with ALL gift cards, I had to come back about an hour later to meet different reception staff and finally receive back one of the ALL gift cards which still had about €46 credit left on it.

Dear Rex, Thank you for taking the time to review your recent stay. We sincerely apologize that your experience fell short in multiple areas during your recent stay. Regarding payment flexibility, we confirm ALL gift cards can be used for reservations and would be pleased to review your case directly to ensure proper procedures were followed. Our Diamond members typically receive welcome amenities, and we regret this oversight occurred despite your loyalty status. Our team strives to provide seamless check-out experiences, and we acknowledge the confusion regarding your gift card balance retrieval. Please know we offer 24/7 reception support to immediately resolve such operational matters. While we maintain clear payment protocols, we recognize better communication could have prevented this inconvenience. We will inform our staff of this procedure to prevent similar issues in the future. We hope that we may have the occasion to welcome you back for a better experience. Best regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 4.0/5

Richard C. Business - Confirmed reviews ALL

Always a good experience which is why I always stay when I work in Brussels.

Dear Richard, Thank you very much for your kind feedback. We’re delighted our team’s consistent service quality met your expectations during your business stay. Our central Brussels location aims to provide convenience for both work and leisure, while our spacious rooms with daily housekeeping strive to create a comfortable base for our guests. It’s particularly rewarding to know our staff’s dedication contributed positively to your visit. We hope to welcome you back in the future. Best regards, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

  • 2,171 reviews 9.6/10 Location
  • 2,233 reviews 7.6/10 Room
  • 2,017 reviews 8.6/10 Service
  • 30 reviews 7/10 WiFi
  • 1,042 reviews 8.3/10 Breakfast
  • 865 reviews 8.1/10 Cleanliness
  • 380 reviews 7/10 Pool
  • 74 reviews 9.1/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.