Mercure Hotel Koblenz 4 stars

Customer review rating (ALL Rating) 4.2/5 1,585 reviews

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Julius-Wegeler-Str. 6, 56068 KOBLENZ, Germany

Description

Hotel extras

  • High-speed internet

  • Ideal location near the Rhine and the castle

  • Near the cable car and old town

  • Room with a view

  • Conveniently located

Our accommodation(s)

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Hotel location

Mercure Hotel Koblenz

Julius-Wegeler-Str. 6
56068 KOBLENZ
Germany

GPS:50.353722, 7.600685

Telephone
Fax +49 261 1361199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FINESSE

In the stylishly furnished "Finesse" restaurant, you can enjoy international and regional specialties. In the summer months, you can enjoy your meal on our terrace overlooking the Rhine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,585 reviews

Location good, room comfortable but breakfast was primitive.

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

The breakfast is much overpriced. For 26 Euro, what’s offered was just similar to Holiday Inn express. The scrambled eggs were too salty to eat. Very bad breakfast experience.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the location and room comfort. I regret that our breakfast offerings did not meet your expectations and that the quality was not satisfactory. Your feedback is valuable as we continually strive to improve. Best regards, Mercure Hotel Koblenz

Watch out with the parking

Customer review rating 2.0/5

A.j Families - Confirmed reviews ALL

Room and services was not wow, it was as expected for a 4 star hotel. Our main complaint is due to the over payment we did on the garage due to the special arrangements you have on parking. There was a mistake done by hotel personnel and later after paying (to leave the parking) there was no compensation attempt o a satisfactory answer to our complaint. We will probably won't come back

Dear Guest, Thank you for your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced with the parking facilities and the subsequent communication regarding your concerns. We strive to provide all our guests with a seamless experience, and it is regrettable that we were not successful in this instance. Your comments will be reviewed with our team to improve our services in the future. We appreciate your feedback and hope that you will consider visiting us again in the future. Best regards, Mercure Hotel Koblenz

Dated hotel with a lot of things to improve

Customer review rating 2.5/5

Joshua Couples - Confirmed reviews ALL

Short review: Price-quality (compared to other similar hotels and in terms of base rate) is really bad. Dated hotel that needs renovation. Management that seems to cut costs (no default cleaning, not scheduling enough personnel at busy times, barely any loyalty recognition,...). Overpriced breakfast. Location decent once the works on the bridge will be finished (end 2027??) Long review: Check in was decent, but when asked about loyalty recognition, I was told they don't do that for long (it was 4 nights) stays. There were rooms available at that time. We'll, all good. Only thing we actually miss is the coffee in the morning so we could get over that. We go up with the lift and first thing when we leave we start smelling an old hospital smell. Luckily our room didn't have this smell. The room was quite hot though so we tried the aircon, but even on max power it didn't cool the room at all. Room is quite dated but seemed clean overall. Then the weird smells started coming in through the vents (different smells from eggs through sewer) and when we tried showering we were burnt and then frozen within a few seconds (the water temperature is far from stable) Then there is the strange rule that you need to call for cleaning the day before, which is bizarre, as normally I would decide in the morning whether I want to hang the "no cleaning needed" sign, for example if I sweated a lot. For a 4 star hotel they should default to cleaning except when the guest actively asks not to. This is just a stupid rule to save money but trying to act ecological. One of the nights we went for drinks in the bar. We sat 45 minutes without being served, because they decided to only schedule one waiter on what seemed to be a busy night. And the waiter did prefer serving the people at the bar over going out in the room to check who hadn't had a drink yet. (I don't mind having to order at the bar, but then put a sign somewhere that this is what we should do to get served) Finally we decided to take breakfast on the last night. 26 euros per person is far too expensive. Even though most of the ingredients seemed quite fresh, I feel the buffet was too limited.

Dear Guest, Thank you for taking the time to share your thoughts regarding your recent stay at the Mercure Hotel Koblenz. Your feedback is invaluable to us as it highlights areas where we need to improve the guest experience. I am sorry to learn that you found our hotel to be outdated and that your stay did not meet your expectations in terms of value for money. We appreciate your comments regarding cleanliness and room temperature, as well as the issues you encountered with water temperature and odors. Your remarks concerning the cleaning policy have been noted. I also understand your concerns regarding the service at the bar and the prices for our breakfast. We strive to provide high-quality dining experiences, and I will ensure that your feedback is discussed with the relevant teams. Thank you for your understanding regarding the accessibility of our location, and we hope that future visits will provide you with a more satisfactory experience. Thank you once again for your valuable feedback. Sincerely, Mercure Hotel Koblenz

Comfortable stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Express check-in and clean room. Professional standards of 4 hotel.

Dear Guest, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the comfortable accommodations and appreciated our efficient check-in process. Your kind words about our professional standards are greatly valued. Goodbye and best regards, Mercure Hotel Koblenz

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Booking was complicated and many mistakes were made by your team until it was finally correct!! Unusual and complicated to get ones room cleaned - not experienced in such manner anywhere else - and I travel a lot (almost 900 hotes)

Dear Guest, Thank you for sharing your experience with us. We regret that your booking process was challenging and that room cleaning did not meet your expectations. Your feedback is valuable, and we will take it into consideration for future improvements. Best regards, Mercure Hotel Koblenz

Other web-users rate our hotel

  • 728 reviews 8.8/10 Location
  • 1,049 reviews 7.3/10 Room
  • 816 reviews 7.7/10 Service
  • 14 reviews 8.9/10 WiFi
  • 678 reviews 7.9/10 Breakfast
  • 428 reviews 6.3/10 Comfort
  • 383 reviews 6.6/10 Cleanliness
  • 288 reviews 3.7/10 Value

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