Novotel Swan Valley Vines Resort 4 stars

Customer review rating (ALL Rating) 4.4/5 196 reviews

Novotel Swan Valley Vines Resort - Image 1
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Description

Hotel extras

  • Airy contemporary rooms & WIFI available (Not applicable in all Room types)

  • 18-hole golf courses

  • Squash courts, fitness centre, yoga and pilate sessions

  • Lavish breakfast buffet, à la carte dining in Muscat's Restaurant

  • Ideal wedding venues with natural light including outdoor pavilion.

Our accommodation(s)

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Hotel location

Novotel Swan Valley Vines Resort

Verdelho Drive, Not applicable, Not applicable
6069 THE VINES
Australia

GPS:-31.766073, 116.00593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  196 reviews

TripAdvisor Rating  3.5/5  1,180 reviews

Great location for a family staycation!

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Very pleasant stay. Friendly staff. Lots to do.

Golfers paradise

Customer review rating 4.0/5

Daryl Families - Confirmed reviews ALL

Short school holiday stay with grandchildren

Worst experience ever

TripAdvisor rating 1.0/5

xu N Couples - TripAdvisor review

We stayed here for a special occasion - my partner and I, flying in from Melbourne. We work so hard and times are tough so it is not very affordable to take too many holidays. I booked a staff rate being an Accor staff member in Australia at the time The rooms were lovely and well appointed looking over the kangaroos and mini vineyar. The food at the restaurant was outstanding as was the service . We were told to produce our Bienvenue card at checkout for 15% of food and beverage The next day we checked out. The duty manager/ assistant manager rudely refused to offer the 15% staff discount of food because the card was not presented the the restaurant itself. I explained to him that the restaurant said to produce it at checkout. The duty manager said "well you're a staff member right, you should know, no staff card - no discount- fair deal" lol lol lol. I was disgusted and gobsmacked with his reply and attitude, to the extent that the receptionists overheard and their jaw dropped. I didnt take on the matter further because i did not want to ruin our special getaway I was an assistant manager myself and in NO WAY EVER would i speak to a customer like that even if they were a staff member . He said he could put in the discount but i knew he could through Opera lol. What an absolute joke . I ended up telling my whole team back at work and they were also shocked . 😳

Limited care for the customer

TripAdvisor rating 3.0/5

Mark E TripAdvisor review

Stayed in one of the villas; extremely tired accommodation for the price. Accidently left a mobile phone charger there-cheaper buy a new one than buy and post a pre-paid self addressed small parcel box to the Vines for them to send it back to us. (We are within the Greater Perh area, it would have simply been nice for them post it to us themselves, from the significant profit they operate at). All in for the money, limited care for the customer.

Smoking Hotel

Customer review rating 1.5/5

L. Families - Confirmed reviews ALL

We love to go to the Vines resort but we didn’t receive good experience this time round. You claimed to be a non smoking hotel but everywhere we went, we see people smoking in the verandah, vapping in the pool and we can smell the smoke while trying to enjoy your resort. We also have to let the people know staying underneath that the smoke went through our aircond which they are very understanding. however it is not pleasant and not kids friendly. We have seen people drinking with glass bottle in the pool and one of our hotel towel was missing during swimming. Also to our surprise, during the checkout, someone used our room number for their order. It is quite poor verification for other people to use our room number to order their food. Overall quite disappointing experience knowing it is not our first time to the vines.

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Other web-users rate our hotel

  • 164 reviews 8.4/10 Location
  • 479 reviews 7.4/10 Room
  • 294 reviews 6.9/10 Service
  • 229 reviews 7.4/10 Amenities
  • 194 reviews 6.3/10 Cleanliness
  • 183 reviews 4.7/10 Food
  • 100 reviews 7.4/10 Pool
  • 93 reviews 7/10 Breakfast

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