Novotel Swan Valley Vines Resort 4 stars

Customer review rating (ALL Rating) 4.4/5 197 reviews

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Novotel Swan Valley Vines Resort - Image 1
Novotel Swan Valley Vines Resort - Image 2
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Novotel Swan Valley Vines Resort - Image 4
Verdelho Drive, Not applicable, Not applicable, 6069 THE VINES, Australia

Description

Hotel extras

  • Airy contemporary rooms & WIFI available (Not applicable in all Room types)

  • Two 18-hole championship golf courses

  • Squash courts, fitness centre, yoga and pilate sessions

  • Lavish breakfast buffet, à la carte dining in Muscat's Restaurant

  • Ideal wedding venues with natural light including outdoor pavilion.

Our accommodation(s)

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Hotel location

Novotel Swan Valley Vines Resort

Verdelho Drive, Not applicable, Not applicable
6069 THE VINES
Australia

GPS:-31.766073, 116.00593

Telephone
Fax +61 8 9297 3333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  197 reviews

TripAdvisor Rating  3.5/5  1,180 reviews

Worst experience ever

TripAdvisor rating 1.0/5

xu N Couples - TripAdvisor review

We stayed here for a special occasion - my partner and I, flying in from Melbourne. We work so hard and times are tough so it is not very affordable to take too many holidays. I booked a staff rate being an Accor staff member in Australia at the time The rooms were lovely and well appointed looking over the kangaroos and mini vineyar. The food at the restaurant was outstanding as was the service . We were told to produce our Bienvenue card at checkout for 15% of food and beverage The next day we checked out. The duty manager/ assistant manager rudely refused to offer the 15% staff discount of food because the card was not presented the the restaurant itself. I explained to him that the restaurant said to produce it at checkout. The duty manager said "well you're a staff member right, you should know, no staff card - no discount- fair deal" lol lol lol. I was disgusted and gobsmacked with his reply and attitude, to the extent that the receptionists overheard and their jaw dropped. I didnt take on the matter further because i did not want to ruin our special getaway I was an assistant manager myself and in NO WAY EVER would i speak to a customer like that even if they were a staff member . He said he could put in the discount but i knew he could through Opera lol. What an absolute joke . I ended up telling my whole team back at work and they were also shocked . 😳

Limited care for the customer

TripAdvisor rating 3.0/5

Mark E TripAdvisor review

Stayed in one of the villas; extremely tired accommodation for the price. Accidently left a mobile phone charger there-cheaper buy a new one than buy and post a pre-paid self addressed small parcel box to the Vines for them to send it back to us. (We are within the Greater Perh area, it would have simply been nice for them post it to us themselves, from the significant profit they operate at). All in for the money, limited care for the customer.

Smoking Hotel

Customer review rating 1.5/5

L. Families - Confirmed reviews ALL

We love to go to the Vines resort but we didn’t receive good experience this time round. You claimed to be a non smoking hotel but everywhere we went, we see people smoking in the verandah, vapping in the pool and we can smell the smoke while trying to enjoy your resort. We also have to let the people know staying underneath that the smoke went through our aircond which they are very understanding. however it is not pleasant and not kids friendly. We have seen people drinking with glass bottle in the pool and one of our hotel towel was missing during swimming. Also to our surprise, during the checkout, someone used our room number for their order. It is quite poor verification for other people to use our room number to order their food. Overall quite disappointing experience knowing it is not our first time to the vines.

Good facilities

Customer review rating 3.5/5

Anna Families - Confirmed reviews ALL

The breakfast was very good. The room was clean and well situated. The pool are and surrounds were amazing. The wedding was well run. But the bar service was absolutely appalling, under staffed as well as inexperienced with no ability to problem solve or use initiative. For example, not being able to serve a glass of wine as ‘we have run out of glasses’. The service was incredibly slow, even with very few people waiting. And whilst I know the common excuse these days is that ‘we’re short staffed’ or ‘can’t get experienced staff’, if facilities continue to charge premium prices with substandard service delivery, guests do tend to be less forgiving. This is a management issue rather than me wanting to blame the staff entirely, everyone has to start somewhere. Also, trying to get through to speak to someone in reservation was almost impossible (this was prior to arriving). Other than that, we very much enjoyed our stay.

Amazing as always

Customer review rating 5.0/5

Claire E. Families - Confirmed reviews ALL

So much fun as always love coming to the vibes it’s like a second home

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Other web-users rate our hotel

  • 166 reviews 8.5/10 Location
  • 486 reviews 7.4/10 Room
  • 298 reviews 7/10 Service
  • 16 reviews 4.1/10 WiFi
  • 235 reviews 7.3/10 Amenities
  • 198 reviews 6.1/10 Cleanliness
  • 188 reviews 4.7/10 Food
  • 101 reviews 7.2/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.