Novotel Vines Resort Swan Valley 4 stars

Customer review rating (ALL Rating) 4.3/5 691 reviews

Best price
guarantee
Novotel Vines Resort Swan Valley - Image 1
Novotel Vines Resort Swan Valley - Image 2
Novotel Vines Resort Swan Valley - Image 3
Novotel Vines Resort Swan Valley - Image 4
Verdelho Drive, Not applicable, Not applicable, 6069 THE VINES, Australia

Description

Hotel extras

  • Airy contemporary rooms & WIFI available (Not applicable in all Room types)

  • 18-hole golf courses

  • Squash courts, fitness centre, yoga and pilate sessions

  • Lavish breakfast buffet, à la carte dining in Muscat's Restaurant

  • Ideal wedding venues with natural light including outdoor pavilion.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Resort Room 2 Queen Beds

Photo out of - Resort Room 2 Queen Beds

Spacious and light with a variety of views across the Resort. Equipped with two Queen beds, free WIFI, flat-screen TVs, minibar and pod coffee machines. Personal courtyard or balcony and bathroom with large walk-in showers.

  • Views:

    Courtyard View or Garden View or Golf view or Pool side

Max. number of persons
4
Area
From 33 m² / 355 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 4 pers. max
  • 33 m² / 355 sq ft
  • Bedding 2 x Double bed(s)
  • Views: Courtyard View or Garden View or Golf view or Pool side
See availabilities

Suite

Executive Suite 1 King Bed

Photo out of - Executive Suite 1 King Bed

Spacious and light with views of the golf course. Lounge area with a bathroom with two basins, shower and spa bath. King Bed, free WIFI, flat-screen TVs, minibar, pod coffee machines with two personal courtyard or balcony

  • Views:

    Courtyard View or Garden View or Golf view

Max. number of persons
2
Area
From 59 m² / 635 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Apartment

Standard Apartment with 1 king-size bed

Non contractual photo

  • 2 pers. max
  • 98 m² / 1054 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Apartment

3 Bedroom Apartment, 1 Queen, 1 Double and 2 single beds

Photo out of - 3 Bedroom Apartment, 1 Queen, 1 Double and 2 single beds

Self-contained ( No Service ) Apartment with a kitchen, lounge, 2 bathrooms and a balcony. 1 x Queen, 1 double and 2 single beds. Up to 6 guests. There is no WiFi available in the apartments. Apartments are located 5 minute walk to main resort.

  • Views:

    Garden View or Golf view or Lake View or Pool side

Max. number of persons
6
Area
From 120 m² / 1291 sq ft

Bedding

Queen size bed(s) x1

Double bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Free local calls

Tv Facilities

  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Villa

3 Bedroom Villa, 1 Queen, 1 Double and 2 Single Beds

  • Coffee maker
  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Free local calls

Tv Facilities

  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Vines Resort Swan Valley

Verdelho Drive, Not applicable, Not applicable
6069 THE VINES
Australia

GPS:-31.766073, 116.00593

Telephone
Fax +61 8 9297 3333
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 128 rooms
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • 128 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • English
  • Japanese
  • Korean

Reduced mobility Facilities

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge

Air conditioning

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

4 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

7 Meeting rooms

Business Center

  • Business center with support staff

Family

Services for children

  • Board games available
  • Outdoor playground for children
  • Green area

Well-being

Resort Pool Pool Spa

  • Outside
  • On site

The Vines Gym Currently unavailable

  • On site

Sports and leisure

Tennis

  • Nearby

Miniature golf Additional charge

  • On site

Tennis Additional charge

  • On site

Golf

  • On site

Miniature golf

  • Nearby

Gym

  • On site
  • On site
  • Outdoor parking
  • Public
  • 430 parking spaces
  • Max Limited Height: 5 m / 15 ft
  • Parking for a month
  • Parking for a week

Accessibility

  • Accessible parking

LIMITED ROOM SERVICE

Non contractual photo

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Limited Menu selection available.

Muscats Restaurant features a relaxed dining experience with a superb menu to suit your tastes. Open for Breakfast daily.

Greenside is open everyday of the week from first light situated next to the putting green. Perfect for a pre or post golf game bite to eat or cold drink. Offering light snacks sucj as freshly made gourmet sandwiches, pastries, beverages and coffee

VINES CAFE AND BAR

Photo out of - VINES CAFE AND BAR

The Vines Café and Bar offers a lovely menu offering Lunch and Dinner, with an extensive beverage list including several local and international tap beers. They also specialise in quality barista made coffees and leaf teas.

Bar Type
BAR
Capacity
100
Accessibility
Accessible service
Telephone +61 8 9297 3000
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Smoking Area
  • Musical Entertainment
  • Terrace

The Vines Café and Bar offers a lovely menu offering Lunch and Dinner, with an extensive beverage list including several local and international tap beers. They also specialise in quality barista made coffees and leaf teas.

Fully Equipped Gymnasium with top of the line equipment, including cardio machines, free-weights, balance and stretching equipment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  691 reviews

Customer review rating 3.5/5

Eri O. Couples - Confirmed reviews ALL

Dear Eri, Thank you for taking the time to share such detailed feedback with us. We’re pleased to hear that you continue to love our beautiful location and that you’ve enjoyed staying with us on previous occasions. We’re also glad that the birthday card was a nice surprise and added something special to your stay. We appreciate you bringing your concerns regarding the room to our attention, including the bathroom drainage issue and the comfort of the mattress. We will ensure these comments are passed on to the relevant teams for review and follow-up. We’re also sorry to hear that your dining experience did not meet expectations, particularly regarding the steaks. Your feedback on the food quality will be shared with the restaurant team. We also appreciate your comments regarding direct bookings and guest recognition. We understand the value guests place on receiving recognition for their continued loyalty, and we will pass your feedback on to the relevant management team. Lastly, thank you for recognising our team member at Muscats. We’re delighted to hear that he was friendly and attentive during your dinner on the 23rd, and we’ll be sure to share your kind words with him. We truly value your continued support and hope to have the opportunity to provide you with an even more enjoyable stay on your next visit. Warm regards, Duty Manager

Customer review rating 3.0/5

Raymond &. K. F. Families - Confirmed reviews ALL

Dear Raymond &. K., Thank you for taking the time to share such detailed feedback. We’re pleased to hear that, despite the difficulties experienced at the front desk, you enjoyed the resort, facilities, and your overall stay. We’re also delighted to hear that Enya was a highlight of your experience, and we’ll be sure to pass on your kind comments to her. We understand that managing multiple room bookings for a wedding can be challenging, particularly when there are a number of guests and room allocations involved. We’re sorry for the frustration and additional time this caused you during what should have been an enjoyable occasion. As discussed with our Front Office Manager, for future larger group bookings, we would be happy to assist with arranging the reservations directly with the hotel. This can help us coordinate the rooms and guest details more efficiently and provide a single point of contact for the booking. We appreciate your feedback regarding the booking process and will certainly take your comments on board. It’s wonderful to know that, overall, you found the resort beautiful and the facilities enjoyable. Thank you again for staying with us, and we hope to have the opportunity to welcome you and your family back on a future occasion. Warm regards, Duty Manager

Customer review rating 5.0/5

Christine A. Families - Confirmed reviews ALL

Dear Christine, Thank you so much for your wonderful and detailed review. We’re thrilled to hear that you enjoyed our beautiful location, delicious food, and had such a comfortable and restful stay. It’s especially lovely to hear that you felt welcomed by our team and appreciated the care taken with your rooms throughout your stay. We’re delighted that Evie was able to assist with organising your large family group and that Jason, Rosa, and the rest of the team helped make your visit a memorable one. We will certainly share your kind words with Evie, Jason, Rosa, and our housekeeping team. Feedback like yours means a great deal to all of us and is a wonderful recognition of their efforts. We’re so pleased to hear you’ll be back, and we look forward to welcoming you and your family again soon! Warm regards, Duty Manager

Customer review rating 4.5/5

Michael J. Business - Confirmed reviews ALL

Thank you for your lovely feedback! We’re delighted to hear that you had a comfortable stay and that everything was good during your visit. We truly appreciate you taking the time to share your experience and look forward to welcoming you back again soon. Warm regards, Duty Manager

Customer review rating 3.5/5

Sharon C. Friends - Confirmed reviews ALL

Dear Sharon, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found your stay quiet and comfortable, enjoyed the breakfast, and found our team friendly and helpful. We also appreciate your feedback regarding assistance with luggage. We understand that having someone available to assist with luggage can make the arrival and departure experience more convenient, and we’ll take your comments on board. Regarding the wedding booking discount, we’re sorry to hear that there was some confusion around the arrangement discussed over the phone. We appreciate you bringing this to our attention, as clear communication regarding booking offers and discounts is important. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Warm regards, Duty Manager

Dear Eri, Thank you for taking the time to share such detailed feedback with us. We’re pleased to hear that you continue to love our beautiful location and that you’ve enjoyed staying with us on previous occasions. We’re also glad that the birthday card was a nice surprise and added something special to your stay. We appreciate you bringing your concerns regarding the room to our attention, including the bathroom drainage issue and the comfort of the mattress. We will ensure these comments are passed on to the relevant teams for review and follow-up. We’re also sorry to hear that your dining experience did not meet expectations, particularly regarding the steaks. Your feedback on the food quality will be shared with the restaurant team. We also appreciate your comments regarding direct bookings and guest recognition. We understand the value guests place on receiving recognition for their continued loyalty, and we will pass your feedback on to the relevant management team. Lastly, thank you for recognising our team member at Muscats. We’re delighted to hear that he was friendly and attentive during your dinner on the 23rd, and we’ll be sure to share your kind words with him. We truly value your continued support and hope to have the opportunity to provide you with an even more enjoyable stay on your next visit. Warm regards, Duty Manager

Customer review rating 3.0/5

Raymond &. K. F. Families - Confirmed reviews ALL

Very stressful at the front counter, other that, the stay was magnificent, the resort is beautiful and the facilities are great.

Dear Raymond &. K., Thank you for taking the time to share such detailed feedback. We’re pleased to hear that, despite the difficulties experienced at the front desk, you enjoyed the resort, facilities, and your overall stay. We’re also delighted to hear that Enya was a highlight of your experience, and we’ll be sure to pass on your kind comments to her. We understand that managing multiple room bookings for a wedding can be challenging, particularly when there are a number of guests and room allocations involved. We’re sorry for the frustration and additional time this caused you during what should have been an enjoyable occasion. As discussed with our Front Office Manager, for future larger group bookings, we would be happy to assist with arranging the reservations directly with the hotel. This can help us coordinate the rooms and guest details more efficiently and provide a single point of contact for the booking. We appreciate your feedback regarding the booking process and will certainly take your comments on board. It’s wonderful to know that, overall, you found the resort beautiful and the facilities enjoyable. Thank you again for staying with us, and we hope to have the opportunity to welcome you and your family back on a future occasion. Warm regards, Duty Manager

Customer review rating 5.0/5

Christine A. Families - Confirmed reviews ALL

The staff were very friendly and made us feel welcome. The food was amazing and the had the best sleep We we’ll definitely be back.

Dear Christine, Thank you so much for your wonderful and detailed review. We’re thrilled to hear that you enjoyed our beautiful location, delicious food, and had such a comfortable and restful stay. It’s especially lovely to hear that you felt welcomed by our team and appreciated the care taken with your rooms throughout your stay. We’re delighted that Evie was able to assist with organising your large family group and that Jason, Rosa, and the rest of the team helped make your visit a memorable one. We will certainly share your kind words with Evie, Jason, Rosa, and our housekeeping team. Feedback like yours means a great deal to all of us and is a wonderful recognition of their efforts. We’re so pleased to hear you’ll be back, and we look forward to welcoming you and your family again soon! Warm regards, Duty Manager

Customer review rating 4.5/5

Michael J. Business - Confirmed reviews ALL

Everything was good

Thank you for your lovely feedback! We’re delighted to hear that you had a comfortable stay and that everything was good during your visit. We truly appreciate you taking the time to share your experience and look forward to welcoming you back again soon. Warm regards, Duty Manager

Customer review rating 3.5/5

Sharon C. Friends - Confirmed reviews ALL

Nice lovely breakfast , staff were very friendly & helpful. Only issue should have someone to take luggage to room .

Dear Sharon, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found your stay quiet and comfortable, enjoyed the breakfast, and found our team friendly and helpful. We also appreciate your feedback regarding assistance with luggage. We understand that having someone available to assist with luggage can make the arrival and departure experience more convenient, and we’ll take your comments on board. Regarding the wedding booking discount, we’re sorry to hear that there was some confusion around the arrangement discussed over the phone. We appreciate you bringing this to our attention, as clear communication regarding booking offers and discounts is important. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Warm regards, Duty Manager

Customer review rating 2.0/5

Nathan N. Business - Confirmed reviews ALL

Air con was incredibly noisy, WiFi wouldn’t work properly in our room. Had a very disappointing meal at the Muscats restaurant (not sure if this is hotel run) Our first stay was good however, luck of the draw I guess

Dear Guest, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your recent stay did not meet your expectations, particularly as you had a positive experience with us previously. We appreciate you bringing the concerns regarding the air conditioning and Wi-Fi to our attention, and we will certainly pass these comments on to the relevant team for review. We’re also sorry to hear that your dining experience at Muscats Restaurant was not as expected. We appreciate your comments regarding the meal and menu selection and will ensure your feedback is shared with the appropriate team. We value your feedback and hope we have the opportunity to provide you with a more enjoyable experience on a future visit. Warm regards, Duty Manager

Customer review rating 4.5/5

Maria T. Families - Confirmed reviews ALL

We enjoyed our apartment, the beds were very comfortable, the apartment was clean and we were only a short walk to the resort.

Dear Maria, Thank you for your wonderful review. We’re delighted to hear that you enjoyed your apartment and found it clean, comfortable, and conveniently located within walking distance of the resort. It’s also lovely to know that you found our beds comfortable and our staff helpful and understanding. We truly appreciate your kind feedback and will be sure to share it with the team. We look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, Duty Manager

Customer review rating 4.0/5

Aaron M. Business - Confirmed reviews ALL

the stay was nice but i thought the facilities and the rooms were quite plain and boring. the food and facilities more generally were nice but the accomodation felt a little lacking and run down, particularly for the price

Dear Aaron, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the food and our facilities overall. We’re sorry that the accommodation did not fully meet your expectations, particularly the cleanliness of the shower. This is not the standard we aim for, and your feedback has been shared with our Housekeeping team for attention. We also appreciate your comments regarding the rooms and overall presentation. Guest feedback is valuable to us as we continue to look for ways to improve the comfort and experience we provide. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Kind regards, Duty Manager

Customer review rating 5.0/5

Johnny Y. Solo - Confirmed reviews ALL

I always enjoy it and come regular Ps. Update the cocktail menu

Dear Johnny, Thank you for your wonderful feedback and for being such a regular guest! We’re delighted to hear you continue to enjoy your staycations with us. We really appreciate your kind words about Peter and Melanie. We’ll be sure to pass on your compliments to them both. And thank you for the suggestion regarding our cocktail menu — we’ll pass this on to our Food & Beverage team for consideration! We look forward to welcoming you back for your next staycation. Kind regards, Duty Manager

Customer review rating 4.5/5

Brian K. Couples - Confirmed reviews ALL

Fine rooms, good staff and food. Having actual vines growing in the complex is superb.

Dear Brian, Thank you for your lovely feedback. We’re delighted to hear that you enjoyed our rooms, food and friendly team. It’s wonderful to know that the vines throughout the resort added something special to your stay. We look forward to welcoming you back again soon! Kind regards, Duty Manager

Customer review rating 5.0/5

Gladys L. Families - Confirmed reviews ALL

Our room face the golf course, which is amazing. Love the spacious and clean environment. Staff at the reception was very friendly and the kangaroo safari was really fun. Highly recommend Vines Resort.

Dear Gladys, Thank you for your wonderful and detailed feedback. We’re delighted to hear that you enjoyed the beautiful golf course views, spacious and clean room, comfortable bed, and our kangaroo safari. It’s also great to know that you appreciated our Eco Initiative and the recognition of your Accor membership. We appreciate your helpful suggestion regarding the ordering process and will certainly share this with our team for consideration. We’re especially pleased to hear your kind words about Clara. We’ll be sure to pass on your compliments to her — she will be delighted to know she helped make your stay so enjoyable. Thank you again for recommending us, and we look forward to welcoming you back to Vines Resort in the future. Kind regards, Duty Manager

Customer review rating 5.0/5

Evidence J. Solo - Confirmed reviews ALL

A wonderful experience overall, excellent and well put together, with thoughtful service throughout.

Dear Evidence, Thank you for your wonderful feedback. We’re delighted to hear that you had such a memorable stay and enjoyed the comfort of your room, bedding, and the thoughtful service from our team. It’s also fantastic to hear that our sustainability efforts made a positive impression. We truly appreciate your kind words and look forward to welcoming you back again soon! Kind regards, Duty Manager

Customer review rating 1.5/5

Suzanne A. Families - Confirmed reviews ALL

First the receptionist was very rude I tried to explain to her the website was not working so I could not book on line She said I do t do any booking over the phone I called her twice. She did not want to listen Until I spoke to Claira. Who understood me an spoke so politely an I booked over the phone with her I had my sister from over seas on holiday

Dear Suzanne, Thank you for taking the time to share your detailed feedback with us, and for choosing to stay with us again. We’re pleased to hear that you found your room clean and appreciated our efforts towards sustainability. We’re sorry to hear that some aspects of your stay did not meet your expectations, particularly with the service and arrangements during your visit. We appreciate you bringing these matters to our attention, and your feedback has been shared with the relevant teams for review and improvement. We’re especially pleased to hear that Clara was able to assist you and provide the friendly service you expected. We will certainly pass on your kind words to her. Thank you again for your feedback and for being a returning guest. We hope to have the opportunity to provide you with a more seamless and enjoyable experience on your next visit. Kind regards, Duty Manager

Customer review rating 4.0/5

Angeli C. Families - Confirmed reviews ALL

Enjoyed the short staycation with family. Thank you for the lovely staff who gave us complimentary wine for my birthday! I love the overlooking the golf course from our balcony. We had fun with the roos and snooze package - driving the buggy. Things to improve: the mattress is not comfortable. Add slippers, cotton buds as common toiletries. Hot chocolate for additional drinks

Dear Angeli, Thank you for sharing your lovely feedback with us. We’re delighted to hear you enjoyed your family staycation, the golf course views, and our Roos & Snooze package. We’re also pleased that our team could help make your birthday celebration a little more special! We appreciate your comments regarding the mattress, in-room dining and additional beverage options. Please note that our additional toiletries, including slippers and cotton buds, are available upon request, and our team is always happy to assist. We’re glad you enjoyed the fried chicken wings and hope to have the pleasure of welcoming you and your family back for another enjoyable stay. Kind regards, Duty Manager

Customer review rating 3.5/5

Marian T. Couples - Confirmed reviews ALL

Stay was comfortable but few facilities was not available in the room a microwave more cutlery a bigger fridge and most important there should be a small kitchen sink.

Dear Marian, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you had a comfortable stay and that our team provided you with very good service. We’re especially grateful for your kind mention of Clara, and we will be sure to pass on your appreciation to her. We’re sorry that some aspects of your stay and dining experience did not fully meet your expectations. Your feedback has been shared with the relevant teams as we continue to improve our facilities, housekeeping, and food & beverage offerings. Thank you again for your valuable feedback, and we hope to have the pleasure of welcoming you back for an even more enjoyable stay. Kind regards, Duty Manager

Customer review rating 5.0/5

Laura B. Families - Confirmed reviews ALL

We stayed for my partners birthday, our first night away from home with our sons (our 5 year old has ADS and hasn’t spent a night away from home). We used the hot tub, the mini golf, had breakfast and a movie night in the room- it was absolutely phenomenal. We will be back !

Thank you so much, Laura, for your wonderful review! We’re thrilled to hear your family had such a magical stay and that you enjoyed making special memories together for your partner’s birthday. It’s fantastic to know the kids loved the facilities and movie night too! We’re truly delighted to have been part of such a special first family getaway and can’t wait to welcome you all back again soon! ❤️

Customer review rating 1.5/5

Pheng H. C. S. Families - Confirmed reviews ALL

Check-in process was smooth but lift just happened to have broken down before our check-in thus has to carry our own luggage to our room. Bedside light was not functioning properly, and when we inform the front desk, we were informed that the maintenance crew has already gone back but the following day, bedside light was still not repaired. Room cleaning standards was poor. My daughter's pillow was left on the floor while they were making the bed. The cafe service crew really needs proper training. Tables were empty but no one cleared the table and had wanted to turn us away. Service was really lacking.

Thank you, Pheng H. C. S., for taking the time to share such detailed feedback. We sincerely apologise that several aspects of your stay fell below the standard we aim to provide. We’re particularly sorry for the issues with the lift, room cleanliness, bedside light, café service and incorrect minibar charge. We appreciate you bringing these matters to our attention, and your feedback will be shared with the relevant teams for immediate review and improvement. We’re glad our front desk team was able to assist during your stay, and we sincerely hope we have the opportunity to provide you and your family with a much better experience in the future.

Customer review rating 3.5/5

Denya O. Families - Confirmed reviews ALL

Was very nice except all pillows were the same and extremely uncomfortable me me! The were hard and too high, gave me a sore back & neck.

Thank you, Denya, for sharing your feedback. We’re pleased you enjoyed your getaway and found our team friendly and helpful. We’re sorry the pillows were uncomfortable and caused some discomfort. Your feedback is appreciated and will be shared with our team as we look at ways to improve our guests’ comfort. We hope to welcome you back for a more restful stay.

Customer review rating 4.0/5

Vishwanath S. R. Couples - Confirmed reviews ALL

The overall experience was great and we really loved the location and the ambience.

Thank you, Vishwanath, for your lovely feedback! We’re delighted you enjoyed our location, ambience and overall experience. We also appreciate your suggestion regarding the room fragrance and will certainly take it on board. We hope to welcome you back again soon!

Customer review rating 5.0/5

Julie B. Friends - Confirmed reviews ALL

A Nice surprise to see a Beautiful Large Room right near the Golf Course Will definitely be back

Thank you, Julie, for your lovely feedback! We’re delighted you enjoyed the spacious, clean room and the beautiful golf course surroundings. We truly appreciate your kind words and look forward to welcoming you back again soon!

Other web-users rate our hotel

  • 234 reviews 8.4/10 Location
  • 727 reviews 7.7/10 Room
  • 473 reviews 7.1/10 Service
  • 46 reviews 1.5/10 WiFi
  • 332 reviews 8/10 Comfort
  • 256 reviews 5.2/10 Food
  • 251 reviews 7/10 Cleanliness
  • 175 reviews 7.8/10 Breakfast

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in The Vines Hotels