Novotel Vines Resort Swan Valley 4 stars

Customer review rating (ALL Rating) 4.3/5 803 reviews

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Novotel Vines Resort Swan Valley - Image 1
Novotel Vines Resort Swan Valley - Image 2
Novotel Vines Resort Swan Valley - Image 3
Novotel Vines Resort Swan Valley - Image 4
Verdelho Drive, Not applicable, Not applicable, 6069 THE VINES, Australia

Description

Hotel extras

  • Airy contemporary rooms & WIFI available (Not applicable in all Room types)

  • 18-hole golf courses

  • Squash courts, fitness centre, yoga and pilate sessions

  • Lavish breakfast buffet, à la carte dining in Muscat's Restaurant

  • Ideal wedding venues with natural light including outdoor pavilion.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Resort Room 2 Queen Beds

Photo out of - Resort Room 2 Queen Beds

Spacious and light with a variety of views across the Resort. Equipped with two Queen beds, free WIFI, flat-screen TVs, minibar and pod coffee machines. Personal courtyard or balcony and bathroom with large walk-in showers.

  • Views:

    Courtyard View or Garden View or Golf view or Pool side

Max. number of persons
4
Area
From 33 m² / 355 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 4 pers. max
  • 33 m² / 355 sq ft
  • Bedding 2 x Double bed(s)
  • Views: Courtyard View or Garden View or Golf view or Pool side
See availabilities

Suite

Executive Suite 1 King Bed

Photo out of - Executive Suite 1 King Bed

Spacious and light with views of the golf course. Lounge area with a bathroom with two basins, shower and spa bath. King Bed, free WIFI, flat-screen TVs, minibar, pod coffee machines with two personal courtyard or balcony

  • Views:

    Courtyard View or Garden View or Golf view

Max. number of persons
2
Area
From 59 m² / 635 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Apartment

Standard Apartment with 1 king-size bed

Non contractual photo

  • 2 pers. max
  • 98 m² / 1054 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Apartment

3 Bedroom Apartment, 1 Queen, 1 Double and 2 single beds

Photo out of - 3 Bedroom Apartment, 1 Queen, 1 Double and 2 single beds

Self-contained ( No Service ) Apartment with a kitchen, lounge, 2 bathrooms and a balcony. 1 x Queen, 1 double and 2 single beds. Up to 6 guests. There is no WiFi available in the apartments. Apartments are located 5 minute walk to main resort.

  • Views:

    Garden View or Golf view or Lake View or Pool side

Max. number of persons
6
Area
From 120 m² / 1291 sq ft

Bedding

Queen size bed(s) x1

Double bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Free local calls

Tv Facilities

  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Villa

3 Bedroom Villa, 1 Queen, 1 Double and 2 Single Beds

  • Coffee maker
  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Free local calls

Tv Facilities

  • 55'/140 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Vines Resort Swan Valley

Verdelho Drive, Not applicable, Not applicable
6069 THE VINES
Australia

GPS:-31.766073, 116.00593

Telephone
Fax +61 8 9297 3333
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 128 rooms
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • 128 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • English
  • Japanese
  • Korean

Reduced mobility Facilities

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge

Air conditioning

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

4 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

7 Meeting rooms

Business Center

  • Business center with support staff

Family

Services for children

  • Board games available
  • Outdoor playground for children
  • Green area

Well-being

Resort Pool Pool Spa

  • Outside
  • On site

The Vines Gym Currently unavailable

  • On site

Sports and leisure

Tennis

  • Nearby

Miniature golf Additional charge

  • On site

Tennis Additional charge

  • On site

Golf

  • On site

Miniature golf

  • Nearby

Gym

  • On site
  • On site
  • Outdoor parking
  • Public
  • 430 parking spaces
  • Max Limited Height: 5 m / 15 ft
  • Parking for a month
  • Parking for a week

Accessibility

  • Accessible parking

LIMITED ROOM SERVICE

Non contractual photo

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Limited Menu selection available.

Muscats Restaurant features a relaxed dining experience with a superb menu to suit your tastes. Open for Breakfast daily.

Greenside is open everyday of the week from first light situated next to the putting green. Perfect for a pre or post golf game bite to eat or cold drink. Offering light snacks sucj as freshly made gourmet sandwiches, pastries, beverages and coffee

VINES CAFE AND BAR

Photo out of - VINES CAFE AND BAR

The Vines Café and Bar offers a lovely menu offering Lunch and Dinner, with an extensive beverage list including several local and international tap beers. They also specialise in quality barista made coffees and leaf teas.

Bar Type
BAR
Capacity
100
Accessibility
Accessible service
Telephone +61 8 9297 3000
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Smoking Area
  • Musical Entertainment
  • Terrace

The Vines Café and Bar offers a lovely menu offering Lunch and Dinner, with an extensive beverage list including several local and international tap beers. They also specialise in quality barista made coffees and leaf teas.

Fully Equipped Gymnasium with top of the line equipment, including cardio machines, free-weights, balance and stretching equipment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  803 reviews

Customer review rating 4.5/5

Kylie B. Business - Confirmed reviews ALL

Dear Kylie, Thank you for taking the time to share your feedback following your recent stay at Novotel Vines Resort Swan Valley. We are delighted to hear that you enjoyed our beautiful location, comfortable accommodation and the friendly service provided by our team. It is especially pleasing to know that you had such an enjoyable stay. We also appreciate your suggestion regarding a greater variety of room service options. Your feedback is valuable, and we will certainly share it with our Food & Beverage team for consideration as we continue to look for ways to enhance our guest experience. Thank you again for your support and for choosing to stay with us. We look forward to welcoming you back to the resort again soon. Warm regards, Duty Manager Novotel Vines Resort Swan Valley

Customer review rating 5.0/5

Hazel W. Couples - Confirmed reviews ALL

Dear Hazel, Thank you for your wonderful feedback and for choosing Novotel Vines Resort Swan Valley for your recent getaway. We are absolutely delighted to hear how much you enjoyed your stay, from our spacious rooms and friendly team to the delicious food and buffet breakfast. We're especially pleased that our pancake machine was a highlight! It's also lovely to know you enjoyed the beautiful resort surroundings and the kangaroos that make our property so special. Your kind words mean a great deal to our team, and we will be sure to share your feedback with everyone. Thank you again for your lovely review. We look forward to welcoming you back for another relaxing and memorable stay! Warm regards, Duty Manager Novotel Vines Resort Swan Valley

Customer review rating 4.5/5

Elizabeth C. Couples - Confirmed reviews ALL

Dear Elizabeth, Thank you for your lovely feedback. We are delighted you enjoyed your stay, particularly the balcony views and room upgrade. It is always a pleasure to recognise our valued ALL Accor Gold members. We also appreciate your suggestions regarding guest laundry facilities and bar seating, along with your feedback on our dining experience. Your comments will be shared with the relevant teams for consideration. We look forward to welcoming you back to Novotel Vines Resort Swan Valley. Warm regards, Duty Manager Novotel Vines Resort Swan Valley

Customer review rating 5.0/5

Chantell H. Friends - Confirmed reviews ALL

Dear Chantell, Thank you for your wonderful feedback! We are delighted to hear you enjoyed the comfort, cleanliness and beautiful surroundings of the resort. It's especially lovely to know our team made your getaway so enjoyable. We also appreciate your comments regarding Wi-Fi accessibility and speed, which we will share with the relevant team. We look forward to welcoming you back to Novotel Vines Resort Swan Valley! Warm regards, Duty Manager Novotel Vines Resort Swan Valley

Customer review rating 4.0/5

Deborah S. Families - Confirmed reviews ALL

Dear Deborah, Thank you for sharing your feedback. We are pleased to hear you and your daughter enjoyed a relaxing getaway and that our team handled the unexpected incident professionally. We appreciate your comments regarding breakfast pricing and Wi-Fi connectivity. Regarding pool towels, additional towels are available upon request from our Reception team, and we apologise if this was not made clear during your stay. We are especially delighted by your kind mention of our breakfast team member and will be sure to pass on your compliments. We hope to have the pleasure of welcoming you both back again soon. Warm regards, Duty Manager Novotel Vines Resort Swan Valley

Dear Kylie, Thank you for taking the time to share your feedback following your recent stay at Novotel Vines Resort Swan Valley. We are delighted to hear that you enjoyed our beautiful location, comfortable accommodation and the friendly service provided by our team. It is especially pleasing to know that you had such an enjoyable stay. We also appreciate your suggestion regarding a greater variety of room service options. Your feedback is valuable, and we will certainly share it with our Food & Beverage team for consideration as we continue to look for ways to enhance our guest experience. Thank you again for your support and for choosing to stay with us. We look forward to welcoming you back to the resort again soon. Warm regards, Duty Manager Novotel Vines Resort Swan Valley

Customer review rating 5.0/5

Hazel W. Couples - Confirmed reviews ALL

The resort is so large but so friendly the food was amazing and tasty every meal we had loved the buffet breakfast pancake machine my favourite clean and tidy and lovley outlook for all over the resort Love the kangaroos every were.we will be back

Dear Hazel, Thank you for your wonderful feedback and for choosing Novotel Vines Resort Swan Valley for your recent getaway. We are absolutely delighted to hear how much you enjoyed your stay, from our spacious rooms and friendly team to the delicious food and buffet breakfast. We're especially pleased that our pancake machine was a highlight! It's also lovely to know you enjoyed the beautiful resort surroundings and the kangaroos that make our property so special. Your kind words mean a great deal to our team, and we will be sure to share your feedback with everyone. Thank you again for your lovely review. We look forward to welcoming you back for another relaxing and memorable stay! Warm regards, Duty Manager Novotel Vines Resort Swan Valley

Customer review rating 4.5/5

Elizabeth C. Couples - Confirmed reviews ALL

A very pleasant three day stay, delighted with the view from our balcony, thank you for the upgrade, much appreciated.

Dear Elizabeth, Thank you for your lovely feedback. We are delighted you enjoyed your stay, particularly the balcony views and room upgrade. It is always a pleasure to recognise our valued ALL Accor Gold members. We also appreciate your suggestions regarding guest laundry facilities and bar seating, along with your feedback on our dining experience. Your comments will be shared with the relevant teams for consideration. We look forward to welcoming you back to Novotel Vines Resort Swan Valley. Warm regards, Duty Manager Novotel Vines Resort Swan Valley

Customer review rating 5.0/5

Chantell H. Friends - Confirmed reviews ALL

Wonderful staff and beautiful grounda

Dear Chantell, Thank you for your wonderful feedback! We are delighted to hear you enjoyed the comfort, cleanliness and beautiful surroundings of the resort. It's especially lovely to know our team made your getaway so enjoyable. We also appreciate your comments regarding Wi-Fi accessibility and speed, which we will share with the relevant team. We look forward to welcoming you back to Novotel Vines Resort Swan Valley! Warm regards, Duty Manager Novotel Vines Resort Swan Valley

Customer review rating 4.0/5

Deborah S. Families - Confirmed reviews ALL

My daughter and I had a lovely relaxing few nights away. There was an incident involving the police next door to our room but it was well handled by staff. Only complaint was that breakfast is $35 and if you want coffee with it, that costs $4-5 extra per cup.

Dear Deborah, Thank you for sharing your feedback. We are pleased to hear you and your daughter enjoyed a relaxing getaway and that our team handled the unexpected incident professionally. We appreciate your comments regarding breakfast pricing and Wi-Fi connectivity. Regarding pool towels, additional towels are available upon request from our Reception team, and we apologise if this was not made clear during your stay. We are especially delighted by your kind mention of our breakfast team member and will be sure to pass on your compliments. We hope to have the pleasure of welcoming you both back again soon. Warm regards, Duty Manager Novotel Vines Resort Swan Valley

Customer review rating 4.5/5

Jemma M. Families - Confirmed reviews ALL

It was nice to book in and know that everything I need is in one place. I don’t have to leave the hotel for dinner or if I need a birthday card I know I can find it in the shop as I check in. I love the convenience!

Dear Jemma, Thank you for your lovely feedback. We are delighted to hear you enjoy the convenience of having everything you need in one place during your stay. It's wonderful to know our facilities, team and commitment to sustainability continue to make your visits enjoyable. We truly appreciate your continued support and look forward to welcoming you back to the Vines again soon! Warm regards, Duty Manager Novotel Vines Resort Swan Valley

Customer review rating 5.0/5

Shenda P. Business - Confirmed reviews ALL

An outstanding venue for our three-day offsite leadership event! The meeting room, accommodation and food were all excellent—we couldn’t fault a thing. The staff were incredibly accommodating, taking our last-minute changes in their stride and helping everything run smoothly across all three days. A wonderful experience from start to finish. Highly recommended!

Dear Shenda, Thank you for your wonderful feedback. We are delighted to hear that your three-day leadership event was such a success and that everything from the meeting facilities and accommodation to the dining experience met your expectations. A special thank you for recognising Natalie, Kirstie, Rosa and our wider Events and Food & Beverage teams, including Chloe, Christian, Georgia, Andreja and Sharon. We will be sure to share your kind words with everyone mentioned. It was a pleasure hosting your event, and we look forward to welcoming you and your team back to The Vines again! Kind regards, Resort Duty Manager

Customer review rating 5.0/5

Bonnie L. Couples - Confirmed reviews ALL

Stayed in a king room with safari package. Great value.

Dear Bonnie, Thank you for your lovely feedback. We are delighted to hear you enjoyed the spacious King Room and found our Safari Package to be great value. It's wonderful to know you had such an enjoyable stay. We truly appreciate your recommendation and look forward to welcoming you back to Novotel Vines Resort Swan Valley. Warm regards, Duty Manager Novotel Vines Resort Swan Valley

Customer review rating 3.5/5

Tracy C. Couples - Confirmed reviews ALL

The room was good and the bed was comfy. It was hard to get through to reception on the phone to get Ice. They weren't very helpful with their directions on where we could get it. we searched near the stairs as told, but had to return to the room and ring again. Nobody told us we had to go up the elevator. Breakfast Saturday morning was stone cold. Turns out the heating elements werent working on the buffet. They eventually refunded our money. We checked on the Sun morning and asked if they had fixed this problem and were told they had. But, the food was once again stone cold. Then when we were asked how our breakfast was, and we told them, they then told us they were still working on it and trying to fix it! We were not offered a refund. Not even for the coffee we had to pay extra for. If we ever stay again, we would go elsewhere for breakfast. Lunch was good at the bar.

Dear Tracy, Thank you for taking the time to share your detailed feedback. While we are pleased you found your room comfortable and enjoyed your lunch at the bar, I sincerely apologise for the disappointing experiences you encountered. The repeated issues with the breakfast buffet, along with the lack of clear communication from our team, are certainly concerning and not the standard we aim to deliver. I also apologise for the inconvenience experienced when contacting Reception for assistance. Please be assured that your feedback will be shared with our Food & Beverage and Front Office management teams for review and follow-up. Thank you again for bringing these matters to our attention. We genuinely appreciate your feedback and hope to have the opportunity to restore your confidence in us. Kind regards, Resort Duty Manager

Customer review rating 1.0/5

Sean M. Business - Confirmed reviews ALL

On arrival to my room it wasn't set up as the carpets had been cleaned and all the furniture was in a corner. No mini bar facility and i was told that is normal. Bar kitchen closed at 6pm not allowing our group to order food. Outdoor gas bottle heaters were empty and in general the facilities are dated and run down. Amazing location and staff worked hard to make our stay as enjoyable as possible.

Dear Sean, Thank you for your honest feedback. I sincerely apologise that your room was not properly prepared and ready upon arrival. This is certainly not the standard we aim to provide, and I will be escalating your concerns to our Executive Housekeeper for further follow-up. We also appreciate your kind recognition of our team and their efforts to make your stay enjoyable despite the disappointing experience. Thank you again for bringing this to our attention. Your feedback is taken seriously, and we hope to have the opportunity to restore your confidence in us on a future visit. Kind regards, Resort Duty Manager

Customer review rating 4.0/5

Brian S. Couples - Confirmed reviews ALL

Have stayed before (at Sebel). All very nice, helpful lady at check in. Disappointed to see that Vines Cafe has limited menu after 6:00PM

Dear Brian, Thank you for your lovely feedback and for choosing to stay with us again. We are delighted to hear that you enjoyed your room, the outlook and the warm service from our team. A special thank you for recognising Angela. We will be sure to pass on your kind words to her. She will be delighted to know she helped make your arrival a pleasant one. We also appreciate your feedback regarding the limited menu at Vines Café after 6:00pm. Your comments will be shared with our Food & Beverage management team for consideration. We look forward to welcoming you back again soon! Kind regards, Resort Duty Manager

Customer review rating 2.5/5

Sarah W. Families - Confirmed reviews ALL

Great facilities and location, however apartment was not clean, and kitchen was not well equipped for cooking, and plates/bowls were not clean. Very dusty, no oven trays for cooking, dishwashing liquid was poor quality, kitchen sink would not fill up due to no seal on kitchen plugs. Used cans and bottles left under stairwell. For the cost of this apartment, I would have expected basic cleaning to have been done.

Dear Sarah, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed our facilities and convenient location, as well as finding the booking process through the Accor app straightforward. However, I am very sorry to learn that the cleanliness and kitchen facilities within your apartment did not meet your expectations. In particular, the dust, unclean crockery, insufficient kitchen equipment and items left behind by previous guests are certainly not the experience we want our guests to have. As our apartments are individually privately owned, some aspects of the apartment setup and equipment may vary. Nevertheless, we understand the importance of maintaining appropriate cleanliness standards and ensuring essential kitchen amenities are available for guests, particularly families wishing to prepare their own meals. Please be assured that I will be forwarding your feedback to our Housekeeping team for review and follow-up, particularly regarding the cleaning standards and the items left in the common areas. We will also bring the kitchen equipment concerns to the attention of the relevant apartment owner. Thank you again for bringing these matters to our attention. We genuinely appreciate your feedback, as it helps us identify areas where improvements are needed. Kind regards, Duty Manager

Customer review rating 4.5/5

Kathleen M. E. Families - Confirmed reviews ALL

Special praise to Clara in reception, Michael, Francesca and Sharon in the restaurant. One brickbat - a baby chino ordered for a 14 month old came to table in the cafe area boiling hot with steam raising and was so hot the paper straw disintegrated where it was in the drink.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that Clara at Reception, along with Michael, Francesca and Sharon in our Restaurant team, made such a positive impression during your stay. We will certainly pass on your kind recognition to them, as it is always wonderful to see our team members acknowledged for their efforts. However, I would also like to sincerely apologise for your experience with the babycino. The temperature you described is certainly concerning, particularly given that it was prepared for a 14-month-old child. This is not the standard of care and attention we expect from our food and beverage team. Please be assured that your feedback will be shared with our Restaurant management team so that the appropriate preparation and serving temperatures can be reviewed to help prevent a similar situation from occurring again. Thank you again for your kind words and for bringing this important matter to our attention. We hope to have the pleasure of welcoming you back for a much more enjoyable experience. Kind regards, Hazel Resort Duty Manager

Customer review rating 4.5/5

Rinske V. Couples - Confirmed reviews ALL

Easy check in and check out. Staff friendly. Comfortable room but would have liked a coffee table or side tables next to sofa. Relaxing when watching TV there is nowhere to put a snack or drink on other than on the floor. Also bedding was too hot. Would have liked a blanket in the wardrobe to put on instead. One negative….. the room service trays obviously from lunch were not cleared away until after breakfast the next morning. So we walked past those for nearly 24 hrs.

Dear Rinske, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your couple of days at the resort, found check-in and check-out easy, and experienced friendly service from our team. We appreciate your helpful comments regarding the room furnishings and bedding. Your suggestions for additional tables near the sofa and alternative bedding options are valuable, and we will certainly pass these on to the relevant team for consideration. Please also accept our apologies for the delay in clearing the room service trays from the hallway. This is certainly not the standard of presentation we aim to maintain, and we appreciate you bringing this to our attention. Thank you again for your feedback, Rinske. We hope to have the pleasure of welcoming you back for another relaxing stay in the future. Kind regards, Duty Manager

Customer review rating 4.5/5

Mary F. Families - Confirmed reviews ALL

We really enjoyed our mini break especially my grandson. The room was spacious and up to date. We had a few minor problems with breakfast but they were quickly and professionally resolved. My grandson loved feeding the fish. We are looking forward to our next stay.

Dear Mary, Thank you for your lovely review and for choosing Novotel Vines Resort Swan Valley for your family getaway. We are delighted to hear that you and your grandson enjoyed your mini break, particularly the spacious, modern accommodation and the opportunity to feed our resident fish! It's wonderful to know these little experiences helped make your stay so memorable. We also appreciate your understanding regarding the minor issues experienced at breakfast. We are pleased our team was able to resolve these promptly and professionally. Thank you for your continued support as an ALL Accor Gold member and for your wonderful recommendation. We look forward to welcoming you and your family back for another enjoyable stay soon! Kind regards, Duty Manager

Customer review rating 4.0/5

Gina D. R. Couples - Confirmed reviews ALL

The room was spacious and clean. The glass doors opened out on to lawn with some grapevines and at dusk some resident kangaroos with their joeys. So relaxing. The meal at Muscats was delicious and the staff were very friendly, especially Heather. We really enjoyed our stay.

Thank you for your wonderful review. We are so pleased to hear how much you enjoyed your stay at The Vines Resort. It is lovely to know you appreciated the spacious and well-presented room, the peaceful outlook onto the lawns and grapevines, and of course, the special sight of our resident kangaroos and their joeys at dusk! We are also delighted that you enjoyed your dining experience at Muscats. Your special mention of Heather is greatly appreciated, and we will be sure to pass on your kind words to her. It is wonderful to hear that you found the booking process easy and appreciated our sustainability initiative. We are always pleased when guests notice and support our efforts. Thank you again for sharing your experience. We look forward to welcoming you back to The Vines for another relaxing stay. Kind regards, Duty Manager

Customer review rating 5.0/5

David B. Business - Confirmed reviews ALL

Always a great stay at The Vines. Great rooms, food, facilities and staff

Dear David, Thank you for your lovely feedback and for continuing to choose The Vines for your stays. We are delighted to hear that you consistently enjoy your time with us and that our rooms, dining, facilities and team continue to meet your expectations. Your kind words are greatly appreciated and will certainly be shared with our team. We look forward to welcoming you back to The Vines again soon! Kind regards, Duty Manager

Customer review rating 5.0/5

Joanne S. Couples - Confirmed reviews ALL

Very lovely and friendly staff. Beautiful rooms

Dear Joanne, Thank you for your lovely feedback. We are delighted to hear that you enjoyed our beautiful rooms and found our team so welcoming and friendly. Your kind words are greatly appreciated and will certainly be shared with our staff. We hope to have the pleasure of welcoming you back to The Vines Resort again soon! Kind regards, Duty Manager

Customer review rating 4.0/5

Jake J. Families - Confirmed reviews ALL

Very satisfied with the experience. Great facilities and activities for kids. Also, the buffet breakfast was delicious.

Customer review rating 3.5/5

Chris B. Business - Confirmed reviews ALL

great location, nice rooms, good facilities, shower was barely a trickle. This brought score down

Other web-users rate our hotel

  • 255 reviews 8.7/10 Location
  • 770 reviews 7.7/10 Room
  • 522 reviews 7.2/10 Service
  • 51 reviews 1.2/10 WiFi
  • 345 reviews 8.1/10 Comfort
  • 274 reviews 5.6/10 Food
  • 262 reviews 6.9/10 Cleanliness
  • 185 reviews 7.4/10 Breakfast

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