Novotel Swan Valley Vines Resort Hotel 4 stars

Customer review rating 4.3/5 9,945 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Novotel Swan Valley Vines Resort
See on a map
+ 25 Services

Hotel extras

  • Airy contemporary rooms, WiFi, Movies on Demand.

  • Two 18-hole championship golf courses

  • Squash courts, fitness centre, yoga and pilate sessions

  • Lavish breakfast buffet, à la carte dining in Muscat's Restaurant

  • Ideal wedding venues with natural light including outdoor pavilion.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • PERTHPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Outdoor playground for children
  • Golf
  • Tennis
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machinePaying
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel Swan Valley Vines Resort

Verdelho Drive
Not applicable
Not applicable
6069 the vines
australia

Tel: +61892973000

Fax: (+61)8/92973333

Check-in from 14h00

Check out up to 10h00

  • NOVOTEL VINES SWAN VALLEY :  Gt Northern High West Swan Road

  • By plane

    PERTH At 25km / 15.54 miles - Shuttle paying

  • By car

    GREAT NORTHERN At 3km / 1.88 miles

  • By train

    GUILDFORD At 12km / 7.5 miles

  • By train

    MIDLAND At 15km / 9.38 miles

GPS :-31.766073, 116.00593

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Resort Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: Garden View, Courtyard View *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Resort Room 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 33 / 355 sq ft
  • Views: Pool side, Golf view, Garden View, Courtyard View *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron
Rooms

Our restaurants and bars

GREENSIDE CAFÉ

Type of cuisine: Cafe

Greenside is open everyday of the week from first light situated next to the putting green. Perfect for a pre or post golf game bite to eat or cold drink. Offering light snacks sucj as freshly made gourmet sandwiches, pastries, beverages and coffee

Lunch

06:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MUSCATS RESTAURANT

Type of cuisine: Regional

Due to Government restrictions Muscats Dinner is Closed for the foreseeable future. Muscats Restaurant features a relaxed dining experience with a superb menu to suit your tastes designed by our team of chefs using locally sourced fresh produce.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MUSCATS BAR

Non contractual photo

Due to the Global crisis and following Government advice Muscats Bar is closed . Our relaxed lounge bar offers an extensive wine and cocktail list. Perfect for pre-dinner drink or a relaxing after dinner liqueur. Live music every Saturday night.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VINES CAFE AND BAR

Non contractual photo

The Vines Café and Bar offers a lovely menu offering Lunch and Dinner, with an extensive beverage list including several local and international tap beers. They also specialise in quality barista made coffees and leaf teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 236

  • Maximum capacity: 260 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Swan Valley Vines Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,945 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,123 reviews

Customer review rating 2.5/5

Anonymous Couples - 22/01/2021 Confirmed reviews ALL

We had a great time but my husband need to go to hospital on the second night of our stay.

Dear Christina, Thank you for taking the time to tell us about your experience at the Novotel Swan Valley Vines Resort. I am sorry that your husband had to attend hospital. I was actually on the night when the ambulance attended and did wonder how he went. I hope it all turned out for the best and he had a speedy recovery. We appreciate you staying with us and hope that you may be able to return again in the future for a more pleasant experience. Sincerely, Bernadette Jackson Novotel Vines Resort Swan Valley

Excellent Family Friendly Resort

Customer review rating 4.5/5

Denise Families - 22/01/2021 Confirmed reviews ALL

We are Accor Vacation Club members and stayed in apartment 324 at the Sebel. It was a well appointed apartment and very impressed with the layout and standard of room. We did have a couple of issues regarding fridge shelf broken and bin lid too. Both of these issues was sorted within half an hour of calling reception. Very efficient, friendly manintenance man (English, didn't get his name). We were also missing outdoor furniture. Only had enough seating for 2. Which was strange considering this apartment is set up for 6. Again, rang reception and within a few hour we had a table and casual chairs dropped off. All our dealings with staff at the hotel was friendly. We very much appreciated the box of chocolates organised by Ravi for my daughter's 15th birthday. We also appreciated the Manager's discretion in giving us a discount for our party of 6 for the mini golf. Which we all thoroughly enjoyed. We also had a round of golf and was very impressed with the course and the fact that as AVC members the golf was complimentary, only had to pay for the buggies. We all unanimously said we would like to come back again in September. It was just a fabulous place to spend quality family time together. (I can't answer the below question as there is not a category for booking through AVC online website).

Family friendly

Customer review rating 4.0/5

Lee Families - 21/01/2021 Confirmed reviews ALL

We took our children with us on this stay and had a really relaxing time. The kids played in the pool and playground and we all had a round of mini golf before having dinner at the bar:cafe. It was great not having to leave the complex and the food and service seemed much improved from our last stay a year ago where it was awful.

Peaceful and restful stay

Customer review rating 5.0/5

Jeanine Couples - 20/01/2021 Confirmed reviews ALL

It was the perfect getaway for my husband and I, after getting our 3 kids babysat for the night. Very relaxing, great value, beautiful views with a couple of kangaroos too and overall a very positive experience.

Wonderful experience

Customer review rating 4.5/5

Marisa Couples - 20/01/2021 Confirmed reviews ALL

Venue is lovely and relaxing, staff are friendly, dinners were yummy (buffet breakfast not so much), wedding coordinators amazing and worth their weight in gold!

Amazing location

Customer review rating 5.0/5

Brigitte H. Couples - 20/01/2021 Confirmed reviews ALL

Hubby and I have been many times and the Vines is our all time favourite - the most relaxing place and beautiful bedrooms with great beds and pillows - very comfy

Dear Brigitte, Thank you for the great review of our hotel! We really appreciate it when we get lovely feedback like this. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Beautiful location but uncomfortable to sleep

Customer review rating 2.0/5

Monica E. Families - 17/01/2021 Confirmed reviews ALL

Friendly service, beautiful decoration for the room and location, kangaroos at the front of balcony. Unfortunately 2 nights there and neither my husband and I couldn't sleep. The air conditioner vent at the master bedroom or sofa for the sofa bed are right at our face. In summer we had no choice of having air conditioner on and we keep turning it on and off the whole night because of this issue. The bed is not comfortable too. All the pillows are too soft and not fluff. Needs to be changed. The other thing is the pool was really dirty. Looks like never been cleaned for long time. I got rash all over after swim there. We paid $650 for 2 nights. And don't think we will come here anymore. Over priced and didn't reach our expectations

Dear Monica, Thank you for taking the time to tell us about your experience at the Novotel Swan Valley Vines Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Lovely hotel, great room

Customer review rating 4.5/5

Coby W. Friends - 17/01/2021 Confirmed reviews ALL

Lovely ground floor room opening out to the vineyards, very quiet, comfortable bed. We stayed for our friends wedding, the facilities were suburb, staff were super friendly. Would love to come back and stay again.

Excellent stay

Customer review rating 4.5/5

Owen T. Families - 16/01/2021 Confirmed reviews ALL

Stayed for nights in town house 43 with my wife and 2 kids. We also played golf / mini golf and used the Keisha Day spa - all excellent experiences. The golf course is great as is the mini golf course, Angela in the Pro shop was very good to deal with and an excellent representative for the Vines. The pool was great as was the gents from the vines who looked after the pool.

Dear Owen, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Lovely venue, friendly staff

Customer review rating 4.5/5

Mandy Friends - 15/01/2021 Confirmed reviews ALL

Really enjoyed my stay and looking forward to a return visit. Room was lovely. Loved the pool and most of the food venues. The only disappointment was Muscats. Our waitress was fabulous but had so many issues with our food culminating with it being more than an hour before we finally got our entrees, with the mains arriving only minutes later (two people on the table actually received their mains before their entrees), with most of the mains luke warm at best (had clearly been sitting in the kitchen waiting for a for while (presumably whilst our entrees were sorted). But perhaps most disappointing was the manager, who whilst perfectly friendly when we arrived, once things started going wrong was clearly avoiding our table, leaving the poor waitress to deal with it on her own.

Lovely hotel, friendly staff

Customer review rating 3.5/5

Tracy F. Couples - 15/01/2021 Confirmed reviews ALL

We booked a 2 night Getaway through Groupon. Staff were lovely, rooms looked newly renovated but we were surprised when we arrived there was a mining group isolating which I think we should have been warned and given the option whether to still stay so I can’t say my staycation to getaway to relax was relaxing. We walked into the middle of the screening which was a little uncomfortable. There was a group of children on our first night who appeared to be with members as they were using the members only pool at night. They were quite loud & disruptive and I was surprised that a staff member hadn’t asked them to keep it down. They were just really quite disrespectful to others around them. The cafe menu was a little disappointing. I had the chilli pasta but it was way too hot so my husband ate it. He likes chilli and he ate it all but found it hot also. I didn’t like the buffet breakfast and we paid for Barista coffee which was only 3/4 full and mine was awful. The pool is lovely as is the new mini golf. I enjoyed the gym facilities and we had a spa treatment which was lovely but I’m not sure if worth what we paid. I didn’t find the older lady very friendly either. Overall, not sure if we would return again but aren’t regretting trying it.

Relaxing Staycation!

Customer review rating 4.5/5

Claire B. Families - 15/01/2021 Confirmed reviews ALL

The hotel room was one of the cleanest and best maintained that I have stayed in in many years! The bonus of having outdoor seating at the room was a huge plus, as we had our 11 year old daughter sleeping in the room. This was a very relaxing staycation for our family (we only live 40 minutes drive away). All the staff were polite, friendly and helpful. My only criticism is that there did not appear to be enough staff. This was evident at the Cafe Bar where we ate both evenings of our stay and in the restaurant for breakfast. The system in the Cafe Bar was very poor...all forming a single line to order both food and drinks. The wait in the line was long, as large groups dined both nights, including our own group of 9. It put me off ordering additional drinks and desserts. The staff worked to the best of their abilities and could not be faulted, but there were not enough to keep up with demand, and the drinks and food service needs to be separated. The same issues were apparent at breakfast - the buffet not being replenished fast enough, customers waiting for food, clean mugs, and for the hot drinks machine to be refilled. Simply a lack of staff so far as I could tell. Overall a fantastic stay. I would come back again and recommend to others, but please, please look at some of your systems in place!!!!

Dear Claire, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Everything was wonderful, except the food. I would have appreciated being informed of the quarantine, prior to our stay.

Customer review rating 4.0/5

Anonymous Couples - 15/01/2021 Confirmed reviews ALL

We order room service, and were very disappointed with the food. When I asked the reception if any accommodations could be put in place for the meal which made us feel unwell, and wasn't up to standard, at first the supervisor didn't believe us and thought nothing was wrong. We were eventually provided with complimentary mini golf, however I felt a bit uncomfortable having to explain in so much detail that the meal we ordered wasn't right, and also not being trusted that our food experience wasn't right by the supervisor. Apart from the food, everything was lovely. I would have appreciated Novotel at the vines also informing me that they had a company quarantine at the hotel as well. As I was not aware of this until our stay. This may have changed our decision to stay during this time, despite the appropriate measures put in place to keep guests safe.

Dear Louise, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you return to visit again in the future. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Good Stay

Customer review rating 4.5/5

Tl Families - 15/01/2021 Confirmed reviews ALL

Overall it has been a great experience staying in The Vines. It's our first time and the service has been great. Staff really friendly and accommodating. The place is clean and well maintained. Mini golf was great and lots of other activities during the days for the kids. There are free movies in the room but be good to increase G or PG rated movies for younger kids to enjoy together as family time. Other than that, it has been a great stay and will definitely come back. Thank you The Vines

Dear Mr L., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Nice room, good amenities

Customer review rating 4.0/5

Michelle B. Families - 12/01/2021 Confirmed reviews ALL

Had a family overnight stay and enjoyed it, wish we booked two nights!

Dear Michelle, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

A Fabulous Family Resort

TripAdvisor rating 5.0/5

PeterSharon57 12/01/2021 TripAdvisor review

My husband,granddaughter and i stayed for 4 nights. Had a lovely spacious room, very clean. The pool was wonderful. My only critisism would be not enough sunbeds. There were a few ripped and i suppose that would be with people being overweight for this type of sunbed.

Customer review rating 4.0/5

Simon Families - 11/01/2021 Confirmed reviews ALL

pleasant stay however apartment we stayed in looked tired and needed updating, inparticular the kitchen appliances.

Dear Simon, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. Thank you for taking the time to tell us about your experience at the Novotel Swan Valley Vines Resort. We appreciate your sharing your concerns regarding the apartment. It is our hope that you will give us the opportunity to better serve you in the near future. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Good stay

Customer review rating 4.0/5

Mikaela Couples - 11/01/2021 Confirmed reviews ALL

Great stay only let down was the gift voucher I received was a King room suite and I didn’t receive that room when arriving

Good Stay

Customer review rating 4.0/5

Michael C. Couples - 11/01/2021 Confirmed reviews ALL

Good

Dear Mike, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Fabulous Resort.

Customer review rating 5.0/5

Sharon F. A. P. F. Families - 11/01/2021 Confirmed reviews ALL

Arriving at the hotel we could park immediately. Checked in with Chantelle very polite and arranged a dinner booking for us that night. Showed us on the map where to find our room.

Dear Peter, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in the vines