Novotel Swan Valley Vines Resort 4 stars

Customer review rating (ALL Rating) 4.2/5 249 reviews

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Novotel Swan Valley Vines Resort - Image 1
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Verdelho Drive, Not applicable, Not applicable, 6069 THE VINES, Australia

Description

Hotel extras

  • Airy contemporary rooms & WIFI available (Not applicable in all Room types)

  • 18-hole golf courses

  • Squash courts, fitness centre, yoga and pilate sessions

  • Lavish breakfast buffet, à la carte dining in Muscat's Restaurant

  • Ideal wedding venues with natural light including outdoor pavilion.

Our accommodation(s)

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Hotel location

Novotel Swan Valley Vines Resort

Verdelho Drive, Not applicable, Not applicable
6069 THE VINES
Australia

GPS:-31.766073, 116.00593

Telephone
Fax +61 8 9297 3333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  249 reviews

Customer review rating 3.0/5

Paige B. Families - Confirmed reviews ALL

Enjoyed are stay the rooms need a refresh the walls had marks on them abd pool isnt heated

Dear Paige, Thank you for sharing your feedback following your recent stay at Novotel Swan Valley Vines Resort. We’re so pleased to hear that you enjoyed your stay and found the resort to be family friendly — that’s something we’re very proud of. We also appreciate your constructive comments regarding the condition of the room and the pool temperature. We understand that marked walls can impact the overall impression of the room, and we will share your feedback with our housekeeping and maintenance teams as part of our ongoing refresh program. Thank you as well for noting the pool heating — guest feedback like yours helps us review where improvements can be made to enhance comfort. We truly value you taking the time to let us know about your experience and hope to welcome you and your family back again soon. Warm regards The Vines Resort

Customer review rating 3.5/5

Shane R. Couples - Confirmed reviews ALL

Not too bad, for a refurbished apartment, I expected better, paint peeling, poor bathroom drainage, tap fittings not fitted correctly, nice place, would stay again though.

Dear Shane, Thank you for taking the time to share your feedback following your recent stay at Novotel Swan Valley Vines Resort. We’re pleased to hear that overall you enjoyed your stay and that you would consider staying with us again — that certainly means a lot. That said, we’re sorry to learn that aspects of the apartment did not meet your expectations. Issues such as peeling paint, poor bathroom drainage and incorrectly fitted tapware are not the standard we aim to deliver, particularly in our refurbished apartments. Your comments have been shared with our maintenance teams so these matters can be properly reviewed and addressed. We truly appreciate your honest feedback, as it helps us improve the experience for future guests. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations next time. Kind regards, The Vines Resort

Customer review rating 4.0/5

Justin W. Business - Confirmed reviews ALL

Good stay. Room was nice. Staff were friendly and helpful. I made my booking a couple of months in advance and on arrival my booking was missing. It was corrected but it took a while and I was in a rush. On check out, because a new booking had to be made, my advanced payment wasn't recognised and made check out lengthy also. Everything else was smooth and pleasant. Breakfast was a real winner. Thank you :)

Dear Paige, Thank you for sharing your feedback following your recent stay at Novotel Swan Valley Vines Resort. We’re so pleased to hear that you enjoyed your stay and found the resort to be family friendly — that’s something we’re very proud of. We also appreciate your constructive comments regarding the condition of the room and the pool temperature. We understand that marked walls can impact the overall impression of the room, and we will share your feedback with our housekeeping and maintenance teams as part of our ongoing refresh program. Thank you as well for noting the pool heating — guest feedback like yours helps us review where improvements can be made to enhance comfort. We truly value you taking the time to let us know about your experience and hope to welcome you and your family back again soon. Warm regards The Vines Resort

Customer review rating 3.5/5

Roger K. Families - Confirmed reviews ALL

Staff always accomodating Unfortunately these guests next to our room at 01.00am started playing up and we had to get them to settle down... Unfortunate...yes...

Dear Roger, Thank you for sharing your experience. We’re glad to hear you enjoyed our location and surroundings, and that our team was accommodating during your stay. We sincerely apologize for the disturbance caused by other guests during the night. We appreciate you bringing it to their attention, and we will continue to monitor such situations to ensure all our guests can enjoy a peaceful stay. We hope to have the opportunity to welcome you back for a fully relaxing experience. Warm regards, The Vines Resort

Customer review rating 4.0/5

Lorri C. Couples - Confirmed reviews ALL

Our room was very musty smelling which was the only disappointing part of our experience. We had to air it for about 1 hour until that smell settled down by opening doors. Otherwise ok.

Dear Lorri, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our location, the pool, and the beautiful surroundings. We sincerely apologize for the musty smell in your room and any inconvenience it caused. We appreciate your patience in airing it out and will ensure our housekeeping team pays extra attention to prevent this in the future. We hope to welcome you back soon for an even more comfortable stay. Warm regards, The Novotel Swan Valley Vines Resort Team

Other web-users rate our hotel

  • 210 reviews 8.5/10 Location
  • 583 reviews 7.6/10 Room
  • 368 reviews 6.3/10 Service
  • 42 reviews 1.5/10 WiFi
  • 270 reviews 7.8/10 Comfort
  • 251 reviews 7.5/10 Amenities
  • 212 reviews 6.5/10 Cleanliness
  • 212 reviews 4.1/10 Food

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