Novotel Swan Valley Vines Resort Hotel 4 stars

Hubby and I have been many times and the Vines is our all time favourite - the most relaxing place and beautiful bedrooms with great beds and pillows - very comfy

Friendly service, beautiful decoration for the room and location, kangaroos at the front of balcony. Unfortunately 2 nights there and neither my husband and I couldn't sleep. The air conditioner vent at the master bedroom or sofa for the sofa bed are right at our face. In summer we had no choice of having air conditioner on and we keep turning it on and off the whole night because of this issue. The bed is not comfortable too. All the pillows are too soft and not fluff. Needs to be changed. The other thing is the pool was really dirty. Looks like never been cleaned for long time. I got rash all over after swim there. We paid $650 for 2 nights. And don't think we will come here anymore. Over priced and didn't reach our expectations

Lovely ground floor room opening out to the vineyards, very quiet, comfortable bed. We stayed for our friends wedding, the facilities were suburb, staff were super friendly. Would love to come back and stay again.

Stayed for nights in town house 43 with my wife and 2 kids. We also played golf / mini golf and used the Keisha Day spa - all excellent experiences. The golf course is great as is the mini golf course, Angela in the Pro shop was very good to deal with and an excellent representative for the Vines. The pool was great as was the gents from the vines who looked after the pool.

Really enjoyed my stay and looking forward to a return visit. Room was lovely. Loved the pool and most of the food venues. The only disappointment was Muscats. Our waitress was fabulous but had so many issues with our food culminating with it being more than an hour before we finally got our entrees, with the mains arriving only minutes later (two people on the table actually received their mains before their entrees), with most of the mains luke warm at best (had clearly been sitting in the kitchen waiting for a for while (presumably whilst our entrees were sorted). But perhaps most disappointing was the manager, who whilst perfectly friendly when we arrived, once things started going wrong was clearly avoiding our table, leaving the poor waitress to deal with it on her own.

We booked a 2 night Getaway through Groupon. Staff were lovely, rooms looked newly renovated but we were surprised when we arrived there was a mining group isolating which I think we should have been warned and given the option whether to still stay so I can’t say my staycation to getaway to relax was relaxing. We walked into the middle of the screening which was a little uncomfortable. There was a group of children on our first night who appeared to be with members as they were using the members only pool at night. They were quite loud & disruptive and I was surprised that a staff member hadn’t asked them to keep it down. They were just really quite disrespectful to others around them. The cafe menu was a little disappointing. I had the chilli pasta but it was way too hot so my husband ate it. He likes chilli and he ate it all but found it hot also. I didn’t like the buffet breakfast and we paid for Barista coffee which was only 3/4 full and mine was awful. The pool is lovely as is the new mini golf. I enjoyed the gym facilities and we had a spa treatment which was lovely but I’m not sure if worth what we paid. I didn’t find the older lady very friendly either. Overall, not sure if we would return again but aren’t regretting trying it.

The hotel room was one of the cleanest and best maintained that I have stayed in in many years! The bonus of having outdoor seating at the room was a huge plus, as we had our 11 year old daughter sleeping in the room. This was a very relaxing staycation for our family (we only live 40 minutes drive away). All the staff were polite, friendly and helpful. My only criticism is that there did not appear to be enough staff. This was evident at the Cafe Bar where we ate both evenings of our stay and in the restaurant for breakfast. The system in the Cafe Bar was very poor...all forming a single line to order both food and drinks. The wait in the line was long, as large groups dined both nights, including our own group of 9. It put me off ordering additional drinks and desserts. The staff worked to the best of their abilities and could not be faulted, but there were not enough to keep up with demand, and the drinks and food service needs to be separated. The same issues were apparent at breakfast - the buffet not being replenished fast enough, customers waiting for food, clean mugs, and for the hot drinks machine to be refilled. Simply a lack of staff so far as I could tell. Overall a fantastic stay. I would come back again and recommend to others, but please, please look at some of your systems in place!!!!

We order room service, and were very disappointed with the food. When I asked the reception if any accommodations could be put in place for the meal which made us feel unwell, and wasn't up to standard, at first the supervisor didn't believe us and thought nothing was wrong. We were eventually provided with complimentary mini golf, however I felt a bit uncomfortable having to explain in so much detail that the meal we ordered wasn't right, and also not being trusted that our food experience wasn't right by the supervisor. Apart from the food, everything was lovely. I would have appreciated Novotel at the vines also informing me that they had a company quarantine at the hotel as well. As I was not aware of this until our stay. This may have changed our decision to stay during this time, despite the appropriate measures put in place to keep guests safe.

Overall it has been a great experience staying in The Vines. It's our first time and the service has been great. Staff really friendly and accommodating. The place is clean and well maintained. Mini golf was great and lots of other activities during the days for the kids. There are free movies in the room but be good to increase G or PG rated movies for younger kids to enjoy together as family time. Other than that, it has been a great stay and will definitely come back. Thank you The Vines

Had a family overnight stay and enjoyed it, wish we booked two nights!

My husband,granddaughter and i stayed for 4 nights. Had a lovely spacious room, very clean. The pool was wonderful. My only critisism would be not enough sunbeds. There were a few ripped and i suppose that would be with people being overweight for this type of sunbed.

pleasant stay however apartment we stayed in looked tired and needed updating, inparticular the kitchen appliances.

Great stay only let down was the gift voucher I received was a King room suite and I didn’t receive that room when arriving

Good

Arriving at the hotel we could park immediately. Checked in with Chantelle very polite and arranged a dinner booking for us that night. Showed us on the map where to find our room.