Novotel Swan Valley Vines Resort

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Novotel Swan Valley Vines Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,049 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Airy contemporary rooms, WiFi, Movies on Demand.

  • Two 18-hole championship golf courses

  • Squash courts, fitness centre, yoga and pilate sessions

  • Lavish breakfast buffet, à la carte dining in Muscat's Restaurant

  • Ideal wedding venues with natural light including outdoor pavilion.

Hotel location

Novotel Swan Valley Vines Resort

Verdelho Drive, Not applicable, Not applicable
6069 THE VINES
Australia

  • NOVOTEL VINES SWAN VALLEY:  Gt Northern High West Swan Road

  • By plane

    PERTH At 25km / 15 miles

  • By car

    GREAT NORTHERN At 3km / 1.88 miles

  • By train

    GUILDFORD At 12km / 7.5 miles

  • By train

    MIDLAND At 15km / 9.38 miles

GPS:-31.766073, 116.00593

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Swan Valley Vines Resort

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,049 reviews

TripAdvisor Rating  3.5/5  1,140 reviews

Lovely Relaxed Stay

Customer review rating 4.5/5

Je… Couples - Confirmed reviews ALL

We stayed for 1 night in a Resort King Room. It was comfortable, relaxing and spacious. The room had a balcony with a lovely outlook. The staff were friendly and helpful. We also had dinner and drinks as well as the buffet breakfast the next morning which we both enjoyed. As a small suggestion could cotton pads to remove makeup be provided. Overall our stay was very enjoyable and we will stay again. Thank you

Outdated, dirty and overpriced

Customer review rating 1.0/5

Kristal Friends - Confirmed reviews ALL

Stayed in 3 bedroom apartment #34. Everything was so dated. I was scared to use the oven/cooktop because of how old it was. The couches haven't been replaced since the 90's. Bathrooms weren't bad but something as simple as replacing the shower heads would be nice. There was rubbish under the couches and there was a cockroach in one of the rooms. The bedrooms were the only nice things about the apartment. The light fixture in the dining room was so low you walk into it. Considering the price we paid it was so disappointing. The neighbour also abused us multiple times. The team at the hotel was lovely and helpful thats the only reason I gave 2 stars not 1.

Comfortable experience

Customer review rating 4.5/5

Don L. Couples - Confirmed reviews ALL

Enjoyed our stay in real comfort and pleasant surroundings. Our daughter and young ones were welcomed by reception when they visited to help celebrate Mothers Day.

Relaxing

Customer review rating 4.0/5

Jo S. Families - Confirmed reviews ALL

A lovely weekend stay in a 2 queen bedroom hotel room however we did not get a room service the first day as they were short staffed and our heating aircon was broken so very chilly despite an engineer fixing first day it then broke again.

Dear Richard S., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Kiely Manager

Amazing

Customer review rating 5.0/5

Tabitha Couples - Confirmed reviews ALL

We were at the Vines for a wedding, and it was extremely simple to check in and set up our room before we attended the reception part of the wedding. Very spacious room and clean facilities. Highly recommend, if you're attending a wedding at the Vines.

Dear Tabitha R., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger kiely Manager

Yes very good location I’m there almost every weekend

Customer review rating 2.5/5

Tyson Families - Confirmed reviews ALL

Yes very good location I’m there almost every weekend But I noticed no body wash, floor was dirty not up to standard with the cleaning

Dear Tyson F., Thank you for taking the time to tell us about your experience at the Novotel Swan Valley Vines Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roger Kiely Manager

Basic overnight stay

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Stayed for mine and my partners joined birthday. It was okay. The room was clean and views were nice, but service wasn't anything amazing. Need more than one night here to appreciate the scenery.

Dear Cayley J., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Kiely Manager

Good stay but definitely room for improvement

Customer review rating 3.5/5

Michael Couples - Confirmed reviews ALL

We recently stayed at The Vines for a friends wedding. The wedding ceremony and reception were excellent. Unfortunately the room let us down a bit, on our arrival it smelt of stale cigarette smoke - neither my partner or I are smokers so this was off putting, the bricks on outside seating area outside the room was also covered in ash - the whole sitting area was covered in it. The room itself was clean and tidy with the exception of the smell.

Dear Michael B., Thank you for taking the time to tell us about your experience at the Novotel Swan Valley Vines Resort. I am sorry that your experience in our guest room did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Phil Richards General Manager

Good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Spent 2 nights was very happy with the room and service . Breakfast was great and had dinner in the bar . All in all I look foward in coming back . Thank you .

Dear Nunzio B., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Kiely Manager

Ho Hum

Customer review rating 1.5/5

Ashleigh H. Friends - Confirmed reviews ALL

Our room was quite a distance from facilities, there was a disgusting porta-loo in the pool area near our accommodation which was shared with long term residents. The room itself was dated and had a musty smell. No information in the room regarding surrounding attractions or even places to eat as we were unable to get a booking at the hotel restaurant. The "room service"/ cafe menu had no number to call. I rang the reception desk after googling the number, was transferred through to the cafe, and disconnected. When I tried repeatedly to get through it would ring out unless it was engaged. There was no cover on the doona on the bed, it was just between two flat sheets and looked grubby. The bathroom cleanliness was disappointing, and the shower curtain was disgusting. The bed itself was comfortable and Lola at the reception desk was lovely.

Dear Ash H., Thank you for taking the time to tell us about your experience at the Novotel Swan Valley Vines Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.5/5

Jan U. Friends - Confirmed reviews ALL

Very nice all round

Dear Jan U., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger kiely Manager

Friendly staff - Duty Manager on site at Check in and Check out

Customer review rating 5.0/5

Michael Friends - Confirmed reviews ALL

Will be coming back. Have already suggested to my family a Christmas stay. My Wife and I were surprised at the standard of service and cleanliness of the accommodation. I haven't been to the Vines for many years and commend you for the professional look and presentation of the Resort. Well done.

Dear Michael F., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Kiely Manager

Perfect location

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

In making my booking to stay at the vines, we came in and spoke to the front counter reception in making it happen. We experienced a lot of miscommunication & bad attitudes from the staff.

Dear Jack & Emily K., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger kiely Manager

great location, service and overall experience

Customer review rating 5.0/5

Patrick S. A. P. S. Couples - Confirmed reviews ALL

It was a warm and efficient welcome, and our difficulty with the door opening was recognised and attended to in a very patient and understanding manner. A lovely experience and a beautiful time of year to stay over.

Dear Patrick S., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Kiely Manager

Pricey for what you get

Customer review rating 2.5/5

Jade Couples - Confirmed reviews ALL

We stayed as we had a wedding to attend there otherwise wouldn’t have spent the money. We expected a spa or something nice in the room for how pricey the accommodation was. No foxtel or even a movie channel. Ordering drinks and food was very expensive! We couldn’t decide whether to get Uber Eats or room service one night and decided on pizza from the restaurant, dominoes would’ve been a better pick. Pizza topping was terrible and we paid way more for it then we would’ve at dominoes. Room was clean and tidy no issues there.

Enjoyable, however in house entertainment was disastrously poor

Customer review rating 2.5/5

Steve L. Couples - Confirmed reviews ALL

Going for years & years, but still asked "is this your first time with us". Requested room was allocated, big thank you and service was excellent. However, the In house entertainment had changed (again) since the last stay (1 month earlier - Google account required?) to an even worse level of in house movies availability (Device required to connect wifi?). On complaining to DM, it's evident many have and no changes to correct. Sounds minor, but that's what we like to do. Order room service (food's always been great) & watch movies!

Dear Chris L., Thank you for taking the time to tell us about your experience at the Novotel Swan Valley Vines Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are already in discussions to bring back the in-house movies. After your discussion with the duty manager. At Novotel, we strive to provide a superior service experience for every customer; therefore your constructive feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roger Kiely Manager

Nice setting and peace full just outside BD

Customer review rating 4.5/5

Jan Couples - Confirmed reviews ALL

Have not been there before and was surprise. Great service and amneties

Dear Jan B., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Kiely Manager

Well located, modern spacious room, pleasant outdoor area.

Customer review rating 3.5/5

Mark J. Couples - Confirmed reviews ALL

Our experience didn't start well. Firstly our room wasn't allocated properly and the hotel had us sharing a room with another couple. The room we were finally given was the furtherest you could be away from the main complex (room 146) and at age 68 this was quite a walk each day to get to the dining room etc. Secondly our booking for 3 days wasn't linked so after the first night we had to rebook our room and get new keys allocated. This was an unnecessary waste of time at the front desk 20/30mins. Then there is the blackout period that we weren't told about when we booked. This severely undermines the value of our Accor membership and wasn't budgeted for in this particular stay. This is a rip off because when you promote your membership there is no warning about blackout periods. I don't understand why this penalty applies. The service at reception and in the dining room was excellent. Highly recommend Delungra in the restaurant.

Enjoyable stay

Customer review rating 4.5/5

Sharon R. Families - Confirmed reviews ALL

Great family location, fantastic facilities

Dear Sharon R., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Kiely Manager

Family golf weekend

TripAdvisor rating 4.0/5

David G TripAdvisor review

Hi - This was a little hit and miss for us over the weekend. It was a complex booking that I needed to make changes to - and it was very frustrating that the online booking provided an alpha code, and the novotel could only identify with a numeric code. We got there in the end - but it added needless frustration. Also, our room was unmade when we arrived at 6:30 pm. It was promptly fixed. The apartments themselves were functional - but somewhat weathered - and youd think it wouldn't be too hard to add Wifi these days. On the other hand the golf course Marshall was awesome, and the ladies on the desk on Sunday morning were fantastic On the other hand the location

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