Novotel Swan Valley Vines Resort 4 stars

Customer review rating (ALL Rating) 4.5/5 104 reviews

Novotel Swan Valley Vines Resort - Image 1
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Description

Hotel extras

  • Airy contemporary rooms & WIFI available (Not applicable in all Room types)

  • 18-hole golf courses

  • Squash courts, fitness centre, yoga and pilate sessions

  • Lavish breakfast buffet, à la carte dining in Muscat's Restaurant

  • Ideal wedding venues with natural light including outdoor pavilion.

Our accommodation(s)

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Hotel location

Novotel Swan Valley Vines Resort

Verdelho Drive, Not applicable, Not applicable
6069 THE VINES
Australia

GPS:-31.766073, 116.00593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  104 reviews

TripAdvisor Rating  3.6/5  1,196 reviews

Overpriced and run down

TripAdvisor rating 3.0/5

687mikaelab TripAdvisor review

Stayed for 2 nights and wish I had only booked one. On checking in the manager told us they had to downgrade our room due to a plumbing issue and offered us $200 hotel credit which we took but they refused to give us a refund and instead stated we could spend the credit in their shop. Pool was freezing, definitely not heated as stated and it was a 36 degree day. No pool bar open even on a weekend. Signs state no byo food or drink but there is nowhere to purchase food or drink by the pool. Very limited dining options, only 1 cafe open for dinner with minimal food options. Room service is overpriced with very average food and a small menu. Breakfast is an average buffet, coffee machines out of order so had to pay extra for coffee at breakfast. Service was fine but not enough staff working. Rooms are spacious and clean but mini bar was not even fully stocked and no complimentary water provided. Hotel has potential but needs some serious work.

Brilliant place.

Customer review rating 5.0/5

Michelle J. Couples - Confirmed reviews ALL

I was having work done on my home and as I live locally I always stay here. My grandchildren can come for a swim, and my daughter in-laws can come for a relaxing time while grandparents watch the kiddos.

Hi Thank you for your continued support of the Novotel Vines Resort, Swan Valley. We’re thrilled to hear that we’ve become your go-to destination, not just for you but for your extended family as well. Our pool and facilities are truly wonderful attractions for families to relax, unwind, and spend quality time together. We look forward to welcoming you and your family back on your next visit! Regards, Kirstie Smith Duty Manager

fantastic experience

Customer review rating 5.0/5

Trish S. A. P. (. S. Couples - Confirmed reviews ALL

a shot stay with some lovely meals, great swims, lovely bed a. linen for reading a. many different spots to have a drink or a coffee for relaxing chats.

Overal good

TripAdvisor rating 3.0/5

PriscillaAlvesa TripAdvisor review

Stayed in Novotel attending a wedding over the weekend. Okay experience, the room was clean, good sizer bathrooms. The AC was quite loud in our room. The pool is available for guests. Breakfast is not included but was $30 for a buffet option. Parking is available, not undercover. Easy to spot the roos as it is away from the big city, if you are looking for them

Disappointed

Customer review rating 2.0/5

Susan R. Couples - Confirmed reviews ALL

We have been visiting the Vines for many years and have enjoyed our stays however over the last couple of years have felt disappointed. The staff are alwayws friendly and efficient, our rooms have been clean and well presented. Some of the little touches that have been discontinued are missed however through Covid and beyond I recognise that cost restraint is necessary, the updates to the rooms are great.The one area that is not so good is the meals. We are Accor members and have often in the past enjoyed meals at the Restaurant however the restaurant is often not open and the option at the bar has become predictable and average.Perhaps a blackboard menu of specials might help. As Accor members , the discounts on meals is a drawcard however not so much if it feels like a typical pub menu .

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Other web-users rate our hotel

  • 164 reviews 8.2/10 Location
  • 482 reviews 7.6/10 Room
  • 292 reviews 6.2/10 Service
  • 27 reviews 1.8/10 WiFi
  • 223 reviews 7.9/10 Amenities
  • 191 reviews 6.3/10 Cleanliness
  • 177 reviews 4.5/10 Food
  • 112 reviews 6.3/10 Breakfast

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