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Novotel Swan Valley Vines Resort Hotel 4 stars

Customer review rating 4.3/5 9,789 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Swan Valley Vines Resort
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+ 25 Services
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Room 1

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Hotel extras

  • Airy contemporary rooms, WiFi, Movies on Demand.

  • Two 18-hole championship golf courses

  • Squash courts, fitness centre, yoga and pilate sessions (Unavailable at this time)

  • Lavish breakfast buffet, à la carte dining in Muscat's Restaurant

  • Ideal wedding venues with natural light including outdoor pavilion.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • PERTHPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Outdoor playground for children
  • Golf
  • Tennis
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machinePaying
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Swan Valley Vines Resort

Verdelho Drive
Not applicable
Not applicable
6069
the vines
australia

Tel: +61892973000

Fax: (+61)8/92973333

Check-in from 14h00

Check out up to 10h00

  • NOVOTEL VINES SWAN VALLEY :  Gt Northern High West Swan Road

  • By plane

    PERTH At 25km / 15.54 miles - Shuttle paying

  • By car

    GREAT NORTHERN At 3km / 1.88 miles

  • By train

    GUILDFORD At 12km / 7.5 miles

  • By train

    MIDLAND At 15km / 9.38 miles

GPS :-31.766073, 116.00593

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Resort Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: Garden side, Courtyard side *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Resort Room 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 33 m² / 355 sq ft
  • Views: Pool side, Golf view, Garden side, Courtyard side *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron
Rooms

Our restaurants and bars

GREENSIDE CAFÉ

Type of cuisine: Cafe

Greenside is open everyday of the week from first light situated next to the putting green. Perfect for a pre or post golf game bite to eat or cold drink. Offering light snacks sucj as freshly made gourmet sandwiches, pastries, beverages and coffee

Lunch

06:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MUSCATS RESTAURANT

Type of cuisine: Regional

Due to Government restrictions Muscats Dinner is Closed for the foreseeable future. Muscats Restaurant features a relaxed dining experience with a superb menu to suit your tastes designed by our team of chefs using locally sourced fresh produce.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MUSCATS BAR

Non contractual photo

Due to the Global crisis and following Government advice Muscats Bar is closed . Our relaxed lounge bar offers an extensive wine and cocktail list. Perfect for pre-dinner drink or a relaxing after dinner liqueur. Live music every Saturday night.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VINES CAFE AND BAR

Non contractual photo

The Vines Café and Bar offers a lovely menu offering Lunch and Dinner, with an extensive beverage list including several local and international tap beers. They also specialise in quality barista made coffees and leaf teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 236 m²

  • Maximum capacity: 260 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Swan Valley Vines Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,789 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,110 reviews

Nice feel to the grounds. Covid iso not a great look

Customer review rating 4.3/5

Anonymous Couples - 21/07/2020 Confirmed reviews ALL

Getting the feel for the vines for our upcoming wedding

Dear Monique, Thank you for taking the time to tell us about your experience at the Novotel Swan Valley Vines Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Didn't stay due to COVID cases in place

Customer review rating 4.3/5

Peter &. L. Couples - 17/07/2020 Confirmed reviews ALL

Arrived at hotel excited at staying in ACCOR Vacation Club (AVC) apartment for 1 week. Unfortunately, I was not informed of the presence of COVID cases within AVC apartments. Due to health concerns we were unable to stay, so cancelled our stay forthwith. Staff at reception kindly informed AVC. We received a call from General Manager from AVC during our long trip home. She was very understanding and her response was very positive.

Dear Peter, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case the system fell short. I am glad the manager of Sebel was helpful on this occasion. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Great Staff and food.

Customer review rating 4.3/5

Craig B. Business - 16/07/2020 Confirmed reviews ALL

As above I had great experiences with staff and the food was consistently very good. Given I was in quarantine for 2 weeks this made it much easier to bear. The only negatives were 1. The wifi was extremely weak and not possible to stream of face time. 2. The TV in my room had program guides for channels that were not available for example 9 rush.

Dear Craig, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Good Stay

Customer review rating 4.3/5

Rob Families - 16/07/2020 Confirmed reviews ALL

stayed one night everything was good. all staff were very friendly and accommodating even to the extent of bringing a birthday muffin & coffee for my wife in the morning which was a nice surprise

Dear Robert, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Disappointed.

Customer review rating 4.3/5

Maureen K. Families - 16/07/2020 Confirmed reviews ALL

A special treat, given room 221, view of tennis courts and sheds, between cov19 isolation workers. Not impressed with weathered look of entry to room and balcony . Not resort standard.

Dear Maureen, Thank you for taking the time to tell us about your experience at the Novotel Swan Valley Vines Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our apologies that you felt threatened by being near isolation rooms. I am unsure if you informed us of your concerns at the time? Please be advised that we have not had a positive case of Covid 19 during the 4 months we have been operating as a base for a large mining company. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Beautiful location, relaxing stay and great wildlife

Customer review rating 4.3/5

Sharlene Families - 15/07/2020 Confirmed reviews ALL

Well enjoyed stay with our views over the golf greens and plenty of places to enjoy a leisurely walk. Food very nice as always and the appartments lovely and clean! Plenty of friendly wildlife to enjoy too. Look forward to our next stay.

Dear Chris, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Good stay

Customer review rating 4.3/5

Tim R. Families - 14/07/2020 Confirmed reviews ALL

Just would like to bring to your attention the following: My sister Maureen Kenworthy was given a voucher for her seventh to stay at the Vines. The room she was issued, was between 2 covid isolation stays. She had her Mum with her, who is 93. They did not go out on the balcony due to the covid stays. The view they had was not very wonderful (tennis courts & sheds). They should not of had their room in the covid isolation area & should of been informed of the covid stays. One day they did not get their room cleaned. Our room, the food & the staff were very good.

Dear Tim, Thank you for taking the time to share your feedback. I have replied to Maureen separately but please be aware we have had no positive Covid 19 cases reported at the hotel since we have been operating during the pandemic. I appreciate your feedback and hope you choose to return again in the future. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Excellent Stay

Customer review rating 4.3/5

Zachary S. Couples - 14/07/2020 Confirmed reviews ALL

I stay at the Novotel Vines Resort multiple times a year and I am always impressed by the level of service and care from the staff. This time round it was lovely to see plenty of new staff dedicated to there job and hotel guests including myself. Brodie at reception was a big stand out, with his lovely manner and assistance. He made our stay extra special and was generous with out late check out. In terms of feedback we would just like to mention that the bathroom shower heads were overdue for a deep clean. Otherwise Tim and I would like to say a massive thank you to the team and we look forward to returning in October. Kindest Regards, Zachary And Tim.

Dear Zachary, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. I will pass on your kind comments to Brody, it is lovely to hear he was able to help out. Thank you for the feedback regarding the shower head. This really helps us maintain a high standard with your valuable comments. We really look forward to seeing you again in the future. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Fantastic

Customer review rating 4.3/5

Kim Couples - 12/07/2020 Confirmed reviews ALL

Wonderful place to stay, room was lovely and clean and inviting. Staff were very polite and greeted you like you were the only people there. Great stay.

Dear Sarah, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Great stay for a girls weekend away

Customer review rating 4.3/5

Marie-louise Friends - 10/07/2020 Confirmed reviews ALL

Great accommodation only issue was the dishwasher did not work

Dear Marie-Louise., We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Lovely Room

Customer review rating 4.3/5

Julie M. Couples - 09/07/2020 Confirmed reviews ALL

Relaxing two night stay. Room comfy, bed and pillows great.

Dear Julie, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Close to home.

Customer review rating 4.3/5

Bill Q. Couples - 05/07/2020 Confirmed reviews ALL

Close to home for a quick getaway, friendly staff, nice food and lots to do.

Dear Bill, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Good stay

Customer review rating 4.3/5

Ivor Families - 05/07/2020 Confirmed reviews ALL

It was enjoyable and the rooms were clean and well appointed. We booked 3 units in the Sebel and asked that they be close together. It was disappointing that staff provided us with 3 units with consecutive room numbers rather than looking where they were located. We ended up with two adjoining units on the ground floor and one upstairs on the otherside. The units close to our ground floor units seemed empty when we arrived. Some advice at reception on arrival regarding the Covid 19 lockdown residents, in particular the exercise yard in the field opposite reception would have been appreciated.

Dear Ivor, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley
Customer review rating 4.3/5

Belle Couples - 01/07/2020 Confirmed reviews ALL

Great stay

Dear Belle, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Perfect location, great staff, exellent room.

Customer review rating 4.3/5

Peter Business - 30/06/2020 Confirmed reviews ALL

Stayed for work purposes (have stayed privately on multiple occasions), perfect location and great accommodation.

Dear Peter, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Nice atmosphere and great staff.

Customer review rating 4.3/5

Anonymous Business - 21/06/2020 Confirmed reviews ALL

14 day quarantine period spent at The Vines was made way better than I expected, largely due to the very helpful staff.

Dear Jonathan, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Great Stay / Experience

Customer review rating 4.3/5

Amanda Couples - 17/06/2020 Confirmed reviews ALL

Stayed and did the food in room (dinner and breakfast), and movies. Was great service and great cost

Dear Amanda, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Fabulous Escape

Customer review rating 4.3/5

Sally Couples - 16/06/2020 Confirmed reviews ALL

Service was fantastic upon arrival, the room was spacious, clean and well equipped, and the food at breakfast was fabulous, and delivered so beautifully presented given these times on added distancing. We’ll stay again.

Dear Sally, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Well located, we had a pleasant stay

Customer review rating 4.3/5

Maureen A. Families - 15/06/2020 Confirmed reviews ALL

We had a problem turning on the stove top, the exhaust fan was greasy, and the side blind needs replacing. It wasn't usable. We enjoyed the kangaroos and everything else was okay.

Dear Maureen, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Great Weekend Getaway

Customer review rating 4.3/5

Ml Families - 09/06/2020 Confirmed reviews ALL

We had a pleasant weekend at your resort. We were well looked after and we were very comfortable. Thanks to all the lovely staff.

Dear Marie, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley
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