Novotel Swan Valley Vines Resort Hotel 4 stars

The Vines continues to be a great place for a short relaxing holiday. So much to do in the surrounding Swan Valley area and the Vines offers a rural experience without having to travel too far from home. The service is excellent and the food is first class. We will be back soon.

Beautiful surrounding with the addition of an event i.e. Firepit BBQ

We had 2 Condominium apartments close to the resort for or 3 night stay. 6 adults and 4 children which included 6 month and 2 year old in one and 3 and 6 year old in the other unit with 4 adults. Units were very roomy with great bathroom facilities. One unit did not have an oven as expected but we managed with the convection/microwave oven. We had all our meals in the units over the weekend so did a lot of food preparation. We found that there was a minimum of crockery in each unit so had no spare plates for serving. Also not even 6 knives and forks in each unit. Also no chopping boards. One major concern was a bamboo venetian blind with free hanging cords at the front door of unit 55. Our 2 year old was found putting his head through the loop just getting ready to swing - a possible choking disaster. We quickly tied up the cords to remove the danger. We enjoyed the tennis courts, mini golf and as it was still cold only a quick dip in the pool for the 6 year old. We would love to return for another family holiday in the warmer months.

We enjoyed the fresh new bathroom. disappointed the breakfast was not available. disappointed the Hot Spa was out of action. enjoyed the pub meal on Sunday night - prompt service.

Overall we enjoyed our stay. We love the peace and quiet, the nature around, the friendly staff and good food.

I had a good stay, I was a little disappointed that the buffet breakfast was not available and also that l was placed in a downstairs room, where as before i was in a room on the second floor, but that was not of a real concern to me, I meant to mention to the duty manager that the lift was quite smelly and perhaps could have been cleaned up a little, as it smelt like fish, but all in all, a very lovely place to stay.

Great staff. Very friendly and welcoming

I was very satisfying and the staff where very obliging, the only thing do have to comment on is the price. I got caught out with work and I had o do a back to back shift. I couldn't drive home as it is an hour and 20 minutes drive, so I never checked in until 10.30 pm and then was out in the morning at 6.30 am, so basically it was used for a shower and a bed to put my head and only costing $220.00. There goes a days wages just to to have a sleep. Expensive rest

Stayed at The Sebel Swan Valley (which is managed by The Novotel Swan Valley) for 2 nights. Great room, nice views, very pleasant location. As a platinum accor plus member there are certain benefits that attach to that level of membership (e.g room upgrades where available, welcome drinks etc) of which the young lady at check in knew little about. No great problems as we had booked and prepaid for 2 nights and had a nice room. The first morning we were rung and asked what time we were checking out that day. WHAT? You would not expect a 2 night prepaid room to check out after 1 night?. To add more to that, after going out during the day we returned to find we were locked out of our room and had to once again go to reception to have our room cards re-keyed (and why this was not pointed out to us at the time of their 1 night 2 night error). Had a discussion with the Novotel duty manager and was advised that they are the Novotel and not The Sebel and any problems we have need to be taken up with The Sebel. A rather strange attitude to have I think, bearing in mind that the Novotel Swan Valley does the check in, check out, house keeping, room servicing, provides shared facilities etc. And then to say it is not our problem, sorry but what a lame excuse. But now to move on to the better side of the stay. Great location for a couple of nights. Really enjoyed the sights of the many onsite kangaroos. The Swan Valley is probably best known for its food and wine and we certainly indulged in both.

The staff were wonderful. Extremely friendly with welcome smiles and a warm hello. Possibly the best service I have ever had in a hotel from reception to the girls in the breakfast buffet. It would have been nice to have some body moisturiser and slippers in the rooms though.

I had an overall pleasant stay, the staff provided me with the accessible room options and made sure I was accommodated. The bar area was initially not accessible when I attended the wedding reception there, however, later in the night two ramps were put in place for me and communication was seamless.

I stayed overnight a wedding, The room was clean, Modern and a great size. all the staff were very freindly and helpful. Unfortunatly as i was there for a wedding i didnt get to use any of the facilities but managed to take a buggy around the gorgeous grounds. Would love to come back and stay again!

Great weekend - room service breakfast - free mini golf and after 2pm discounted golf!

Had difficulty finding the room to which we were allocated, was not told that it was on the first floor. After finding room stay was very enjoyable.

Very relaxing, great service