Novotel Swan Valley Vines Resort Hotel 4 stars

Customer review rating 4.3/5 9,776 reviews

Novotel Swan Valley Vines Resort
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+ 25 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Airy contemporary rooms, WiFi, Movies on Demand.

  • Two 18-hole championship golf courses

  • Squash courts, fitness centre, yoga and pilate sessions (Unavailable at this time)

  • Lavish breakfast buffet, à la carte dining in Muscat's Restaurant

  • Ideal wedding venues with natural light including outdoor pavilion.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • PERTHPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Outdoor playground for children
  • Golf
  • Tennis
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Swan Valley Vines Resort

Verdelho Drive
Not applicable
Not applicable
6069
the vines
australia

Tel: +61892973000

Fax: (+61)8/92973333

Check-in from 14h00

Check out up to 10h00

  • NOVOTEL VINES SWAN VALLEY :  Gt Northern High West Swan Road

  • By plane

    PERTH At 25km / 15.54 miles - Shuttle paying

  • By car

    GREAT NORTHERN At 3km / 1.88 miles

  • By train

    GUILDFORD At 12km / 7.5 miles

  • By train

    MIDLAND At 15km / 9.38 miles

GPS :-31.766073, 116.00593

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Resort Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: Garden side, Courtyard side *

* Subject to availability

  • Bathroom products

Resort Room 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 33 / 355 sq ft
  • Views: Pool side, Golf view, Garden side, Courtyard side *

* Subject to availability

  • Bathroom products
Rooms

Our restaurants and bars

GREENSIDE CAFÉ

Type of cuisine: Cafe

Greenside is open everyday of the week from first light situated next to the putting green. Perfect for a pre or post golf game bite to eat or cold drink. Offering light snacks sucj as freshly made gourmet sandwiches, pastries, beverages and coffee

Lunch

06:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MUSCATS RESTAURANT

Type of cuisine: Regional

Due to Government restrictions Muscats Dinner is Closed for the foreseeable future. Muscats Restaurant features a relaxed dining experience with a superb menu to suit your tastes designed by our team of chefs using locally sourced fresh produce.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MUSCATS BAR

Non contractual photo

Due to the Global crisis and following Government advice Muscats Bar is closed . Our relaxed lounge bar offers an extensive wine and cocktail list. Perfect for pre-dinner drink or a relaxing after dinner liqueur. Live music every Saturday night.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VINES CAFE AND BAR

Non contractual photo

The Vines Café and Bar offers a lovely menu offering Lunch and Dinner, with an extensive beverage list including several local and international tap beers. They also specialise in quality barista made coffees and leaf teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 236

  • Maximum capacity: 260 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Swan Valley Vines Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,776 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,109 reviews

Customer review rating 4.3/5

Belle Couples - 01/07/2020 Confirmed reviews ALL

Great stay

Dear Belle, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Perfect location, great staff, exellent room.

Customer review rating 4.3/5

Peter Business - 30/06/2020 Confirmed reviews ALL

Stayed for work purposes (have stayed privately on multiple occasions), perfect location and great accommodation.

Dear Peter, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Nice atmosphere and great staff.

Customer review rating 4.3/5

Anonymous Business - 21/06/2020 Confirmed reviews ALL

14 day quarantine period spent at The Vines was made way better than I expected, largely due to the very helpful staff.

Dear Jonathan, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Great Stay / Experience

Customer review rating 4.3/5

Amanda Couples - 17/06/2020 Confirmed reviews ALL

Stayed and did the food in room (dinner and breakfast), and movies. Was great service and great cost

Dear Amanda, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Fabulous Escape

Customer review rating 4.3/5

Sally Couples - 16/06/2020 Confirmed reviews ALL

Service was fantastic upon arrival, the room was spacious, clean and well equipped, and the food at breakfast was fabulous, and delivered so beautifully presented given these times on added distancing. We’ll stay again.

Dear Sally, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Well located, we had a pleasant stay

Customer review rating 4.3/5

Maureen A. Families - 15/06/2020 Confirmed reviews ALL

We had a problem turning on the stove top, the exhaust fan was greasy, and the side blind needs replacing. It wasn't usable. We enjoyed the kangaroos and everything else was okay.

Dear Maureen, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Great Weekend Getaway

Customer review rating 4.3/5

Ml Families - 09/06/2020 Confirmed reviews ALL

We had a pleasant weekend at your resort. We were well looked after and we were very comfortable. Thanks to all the lovely staff.

Dear Marie, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Might have been good had I stayed

Customer review rating 4.3/5

Joe B. Solo - 08/06/2020 Confirmed reviews ALL

N/A

Good Stay

Customer review rating 4.3/5

Amanda Friends - 08/06/2020 Confirmed reviews ALL

Its was a good stay, however the room could have been so much cleaner. The remote had maybe food stuck in the buttons. Hair in the bathroom that did not belong to us. And the room had a damp smell. Bed and pillows were very comfy.

Dear Amanda, Thank you for taking the time to tell us about your experience at the Novotel Swan Valley Vines Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Good and bad

Customer review rating 4.3/5

Caron W. Couples - 07/06/2020 Confirmed reviews ALL

It was our first stay at Vines Swan Valley and our experience has been clouded. Our room was lovely and compliments to the chef the meals were top quality. However we were disappointed particularly with the customer service provided by the staff. For example when we first arrived & being the only ones checking in I asked for a recommendation of post COVID where was open to dine in the local area and was given a map and told to "Google it!"' The second day we booked for our evening meal in the hotel restaurant and asked if we needed to do anything to choose our breakfast that was included for the next morning. The restaurant staff were unsure and told us to check with reception. We went to reception to check who said that if we wanted the same breakfast as the first day we didn't need to do anything else. The next morning we had not received breakfast by 9am so I phoned reception to check when it would be arriving. Staff said they had a large group staying and that breakfasts were a little delayed but that we should get it soon. At 9.35am we still had not received our breakfast and rang again asking where it was and that we were checking out soon. Hotel reception staff said they would ask the kitchen and get back to us. They rang back 5 mins later and said that there was no request for our breakfast! When the room was booked with breakfast included one should expect that a breakfast order would be automatic but the fact that we had followed that up with asking restaurant staff and reception staff about it and it still not being ordered is poor. Additionally the fact that I had rung earlier at 9am to enquire about our missing breakfast the reception staff obviously did not follow up my enquiry as they could have rectified the problem then. Instead we had to check out with out breakfast! The hotel is in a beautiful setting however strolling around the grounds of the hotel it was also disappointing to see litter on the ground and leaves not swept. This was particularly disappointing post COVID when there should have been plenty of opportunities to pay attention to detail! The signage to reception and lighting in the corridors was also lacking. Parking is also not ideal and tree branches falling is a concern. We have travelled and stayed in different parts of the country and the world and it was disappointing that your hotel and staff are not providing a good experience for guests as they should be. We are proud to live in Western Australia but we are not proud that our hotels and customer service is not up to overseas standards.

Enjoyable getaway

Customer review rating 4.3/5

Lisa K. Couples - 04/06/2020 Confirmed reviews ALL

We had a very comfortable room, beautiful view from our room, and the breakfast was amazing. Loved it all.

Dear Lisa, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Quick Stay to help

Customer review rating 4.3/5

Hoss M. Couples - 08/04/2020 Confirmed reviews ALL

sudden decision to stay a night before intrastate travel bans, hotel was quiet and comfortable, shame that the breakfast was so expensive when it was only cooked to order available.

Spacious rooms

Customer review rating 4.3/5

Kerry Couples - 04/04/2020 Confirmed reviews ALL

Attending for a wedding. My son had a very poor experience with your front of house staff, he was the best man at the wedding. Accomodation which they had booked had very noisy neighbours, police were called and they had to get another room sorted at 3am front of house were not accommodating

Fantastic time at the Vines, wedding accomadation etc perfect

Customer review rating 4.3/5

Margaret M. Families - 02/04/2020 Confirmed reviews ALL

Everything was perfect for my daughters wedding. Thank you to the Vines for giving us this wonderful occasion. The accommodation, food, staff, grounds were excellent. Jenny the wedding coordinator was terrific. The recommended suppliers that were at the wedding open day were all very professional, helpful great people. Last but not least our dogs were allowed to stay and be part of the ceremony and pre-wedding photos, that was so special. Highly recommend the Vines to anyone.

Great staff great golf course pool and some excellent.

Customer review rating 4.3/5

Raymond G. Business - 02/04/2020 Confirmed reviews ALL

Fantastic stay thank you, hope to be there again soon.

Quiet and relaxing

Customer review rating 4.3/5

Dave Business - 31/03/2020 Confirmed reviews ALL

2

Lovely grounds

Customer review rating 4.3/5

Anonymous Families - 29/03/2020 Confirmed reviews ALL

we were there for a wedding

good stay

Customer review rating 4.3/5

Noel H. Friends - 29/03/2020 Confirmed reviews ALL

First time stay. 3 night stay. Rooms were good. Overall external building appearances needs a clean and freshen up with a coat of paint. More lighting on walkways through court yards, darkness may cause tripping. Bird life droppings on pathway was disturbing.

Good Stay

Customer review rating 4.3/5

Ev Families - 29/03/2020 Confirmed reviews ALL

Love the idea that the whole family can stay in one room especially like for young family. The kids activities are great and overall everyone is enjoying the stay.

Short and relaxing stay

Customer review rating 4.3/5

Chris Solo - 28/03/2020 Confirmed reviews ALL

A short stay before my flight back to Europe. A very nice large room, very clean. Very friendly staff. 2 exiting golf courses….. as a summary: a perfect last day at the end of a perfect Holiday (in a hard time)

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