Novotel Swan Valley Vines Resort 4 stars

Customer review rating (ALL Rating) 4.4/5 92 reviews

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Novotel Swan Valley Vines Resort - Image 1
Novotel Swan Valley Vines Resort - Image 2
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Novotel Swan Valley Vines Resort - Image 4
Verdelho Drive, Not applicable, Not applicable, 6069 THE VINES, Australia

Description

Hotel extras

  • Airy contemporary rooms & WIFI available (Not applicable in all Room types)

  • 18-hole golf courses

  • Squash courts, fitness centre, yoga and pilate sessions

  • Lavish breakfast buffet, à la carte dining in Muscat's Restaurant

  • Ideal wedding venues with natural light including outdoor pavilion.

Our accommodation(s)

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Hotel location

Novotel Swan Valley Vines Resort

Verdelho Drive, Not applicable, Not applicable
6069 THE VINES
Australia

GPS:-31.766073, 116.00593

Telephone
Fax +61 8 9297 3333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  92 reviews

TripAdvisor Rating  3.6/5  1,199 reviews

Comfortable resort

TripAdvisor rating 5.0/5

joanneh884 Friends getaway - TripAdvisor review

Love staying here close to the winery’s .. great golf course .. plenty of lovely walks close by .. restaurants are all lovely .. pool and spa relaxing .. great scenery lovely service mini golf course awesome lots of wildlife comfortable rooms well laid out

Customer review rating 4.0/5

Roy H. Couples - Confirmed reviews ALL

Friendly staff

Lovely pool and surrounded by nature

TripAdvisor rating 4.0/5

buttons81 TripAdvisor review

Spacious and very clean rooms, comfy big bed, little area to sit outside, clean pool and surrounding areas of nature are lovely. Friendly staff. Opportunity to play mini golf or go on kangaroo safari. Lots of things to see close by at the swan valley.

Filthy Apartment

TripAdvisor rating 1.0/5

nickbU8253XK TripAdvisor review

We attended the vines for a wedding and booked apartment 48. Paying $470 for one night at what should be a beautiful venue. The check-in in staff were helpful so dropped our bags at the apartment before heading to the bridal party rooms to assist with the day. On getting back to the apartment late that night we all headed to bed and didn't have many lights on so as not to disturb the children. On waking in the morning it was immediately evident that the whole apartment was filthy. Thick dust and cobwebs covering all A/C vents, dirt and grime on all windows and tracks. Even the shower gel and had wash pumps were covered in dirt. Due to our sons asthma we left the room apartment and headed to the reception. On speaking with the manager I was told that I had signed a waiver on check-in so they couldn't do anything other than notify the cleaning team. I was informed that they do not own the apartments and cannot take responsibility for them. I advised that the answer was unacceptable as I had booked directly through the Vines as part of the wedding package..they advised my wife and I could have a complimentary breakfast as an apology. The Average breakfast did not compensate us for the $470 one night stay in a filthy room. I strongly advise a viewing prior to booking the accommodation

Not as good as usual

Customer review rating 3.0/5

V C. Couples - Confirmed reviews ALL

We have stayed at the Vines several times over the past 20or so years but the last 2-3 years the ‘luxury’ has gone!Several things had somewhat declined! No welcome drink No late checkout No restaurant open during the week Pizza outside 5-6 at 36deg I don’t think Breakfast, 2 toasters & still could get lightly browned bread! 2 coffee machines not working & coffee from an airpot that was tepid, ‘you can buy a coffee’ well no we already paid for breakfast After staying the night returning to the vehicle to find it covered in bore water after a valet clean the day we arrived No signage stating this! The young lady behind the desk when we left was the nicest part of our stay, very pleasant young lady. Sorry for the rant but been Accor members for 20 or so years either my husband or myself or both at times.

Dear C., Thank you for taking the time to share your detailed feedback. First and foremost, we want to express our sincere appreciation for your continued support and loyalty over the past 20 years. It truly means a great deal to us that you\'ve chosen to return to The Vines time and again. We are genuinely sorry to hear that your recent experience did not meet the high standards you\'ve come to expect, nor the level of service we aim to provide. Regarding the welcome drinks, we would like to clarify that we offer welcome drink vouchers through the Accor app in digital format as communicated by Accor. In regard to late check-out, we regret to inform you that we are unable to offer complimentary late check-out on Fridays and Saturdays, as we are fully booked during those times. We also sincerely apologize for the inconvenience caused by the bore water on your vehicle. We have shared your feedback with our management team to ensure this matter is addressed. On a positive note, we’re pleased to hear that our front desk team member made a lasting impression. Your kind words will certainly be passed on to her. Please know that your feedback is truly valuable to us. We hope to have the opportunity to welcome you back in the future and restore the comfort and luxury you\'ve enjoyed with us in the past. Warm Regards Novotel Vines Resort Swan Valley

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Other web-users rate our hotel

  • 177 reviews 8.5/10 Location
  • 486 reviews 7.7/10 Room
  • 300 reviews 5.8/10 Service
  • 30 reviews 1.4/10 WiFi
  • 225 reviews 7.9/10 Amenities
  • 186 reviews 6.7/10 Cleanliness
  • 186 reviews 4.5/10 Food
  • 111 reviews 5.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.