Novotel Swan Valley Vines Resort Hotel 4 stars

We had a problem turning on the stove top, the exhaust fan was greasy, and the side blind needs replacing. It wasn't usable. We enjoyed the kangaroos and everything else was okay.

We had a pleasant weekend at your resort. We were well looked after and we were very comfortable. Thanks to all the lovely staff.

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Its was a good stay, however the room could have been so much cleaner. The remote had maybe food stuck in the buttons. Hair in the bathroom that did not belong to us. And the room had a damp smell. Bed and pillows were very comfy.

It was our first stay at Vines Swan Valley and our experience has been clouded. Our room was lovely and compliments to the chef the meals were top quality. However we were disappointed particularly with the customer service provided by the staff. For example when we first arrived & being the only ones checking in I asked for a recommendation of post COVID where was open to dine in the local area and was given a map and told to "Google it!"' The second day we booked for our evening meal in the hotel restaurant and asked if we needed to do anything to choose our breakfast that was included for the next morning. The restaurant staff were unsure and told us to check with reception. We went to reception to check who said that if we wanted the same breakfast as the first day we didn't need to do anything else. The next morning we had not received breakfast by 9am so I phoned reception to check when it would be arriving. Staff said they had a large group staying and that breakfasts were a little delayed but that we should get it soon. At 9.35am we still had not received our breakfast and rang again asking where it was and that we were checking out soon. Hotel reception staff said they would ask the kitchen and get back to us. They rang back 5 mins later and said that there was no request for our breakfast! When the room was booked with breakfast included one should expect that a breakfast order would be automatic but the fact that we had followed that up with asking restaurant staff and reception staff about it and it still not being ordered is poor. Additionally the fact that I had rung earlier at 9am to enquire about our missing breakfast the reception staff obviously did not follow up my enquiry as they could have rectified the problem then. Instead we had to check out with out breakfast! The hotel is in a beautiful setting however strolling around the grounds of the hotel it was also disappointing to see litter on the ground and leaves not swept. This was particularly disappointing post COVID when there should have been plenty of opportunities to pay attention to detail! The signage to reception and lighting in the corridors was also lacking. Parking is also not ideal and tree branches falling is a concern. We have travelled and stayed in different parts of the country and the world and it was disappointing that your hotel and staff are not providing a good experience for guests as they should be. We are proud to live in Western Australia but we are not proud that our hotels and customer service is not up to overseas standards.

We had a very comfortable room, beautiful view from our room, and the breakfast was amazing. Loved it all.

sudden decision to stay a night before intrastate travel bans, hotel was quiet and comfortable, shame that the breakfast was so expensive when it was only cooked to order available.

Attending for a wedding. My son had a very poor experience with your front of house staff, he was the best man at the wedding. Accomodation which they had booked had very noisy neighbours, police were called and they had to get another room sorted at 3am front of house were not accommodating

Everything was perfect for my daughters wedding. Thank you to the Vines for giving us this wonderful occasion. The accommodation, food, staff, grounds were excellent. Jenny the wedding coordinator was terrific. The recommended suppliers that were at the wedding open day were all very professional, helpful great people. Last but not least our dogs were allowed to stay and be part of the ceremony and pre-wedding photos, that was so special. Highly recommend the Vines to anyone.

Fantastic stay thank you, hope to be there again soon.

2

we were there for a wedding

First time stay. 3 night stay. Rooms were good. Overall external building appearances needs a clean and freshen up with a coat of paint. More lighting on walkways through court yards, darkness may cause tripping. Bird life droppings on pathway was disturbing.

Love the idea that the whole family can stay in one room especially like for young family. The kids activities are great and overall everyone is enjoying the stay.

A short stay before my flight back to Europe. A very nice large room, very clean. Very friendly staff. 2 exiting golf courses….. as a summary: a perfect last day at the end of a perfect Holiday (in a hard time)