Novotel Swan Valley Vines Resort Hotel 4 stars

We were greeted at reception with a welcoming smile which made us feel as though we were returning home after a long absence. This feeling stayed with us the whole of our stay.

Our stay was very good, room was nice and clean and modern. Loved the green lawns and garden all around and really enjoyed seeing the kangaroos coming around. The mini golf is a great on site feature as well.

Our 3 day stay at the beginning of the week was ,quiet,relaxing and peaceful,exactly what we were after.Staff were extremely friendly ,very proficient and helpful.The room was very large ,perhaps a little sparsely furnished but quite adequate and the balcony overlooking the 18th green was an excellent vantage point to watch the world go by.Breakfast in the Muscat restaurant was very good .Altogether a very pleasurable experience

Very pleased with the overall experience of Novotel Vines Resort. Rooms are very well maintained and very accommodating. Food at the beautiful Muscat restaurant was absolutely amazing the staff also very accommodating it is a must!!!! Pool area is a beautiful layout and awesome for kids and families. AWESOME!!!!

Resort is just perfect, the beds are comfy, there is no noise so always the best sleep. Rooms are always cleaned really well, thank you housekeeping. The kids absolutely love the pool, playground, mini golf. Shopping centre only 10 minutes away. We love it and cannot wait until we get to go back. Thank you for a beautiful stay.

Deluxe suite and a round of golf. Suite was ok. Large but was hoping for a golf course view. Maybe that is another room type. Would probably stay again.Cheers

Friendly staff..

stayed after a golf day out, enjoyed facilities, clean and tidy.

Me and my new bride spent our wedding night at the Apartments, the location was quiet, the Apartments was amazing. If you are looking for accomodation with a bit more wow factor I can absolutely recommend the Sebel Apartments

Perfectly relaxing with all the amenities at hand for a true break!

House keeping was not up to standard. Rubbish and dirty cups left in my room. Had to call two days in a row to get clean mugs. Couldn’t sit on the balcony as all the surrounding balconies which are close had people smoking and I had to breath in second hand smoke. Smoke was even coming up through the balcony decking from the room below. It was disgusting. I am surprised that smoking is even allowed on the balcony. The lady on the bar taking my food order was rude when I attempted to use my Accor dining discount and drinks voucher. There was no room in the restaurant one evening so I ordered room service for myself and one year old son. I requested a high chair and was told I was not able to have one brought to the room. I had to complain to the manager to get one. When our meals arrived I set us up to eat on the balcony only to encounter the surrounding residents second hand smoke. So I had to move us back inside. The kids play area didn’t have adequate shade and was too hot to us. Not that there was any suitable equipment for younger children. Everything seem to be a hassle at this hotel and it wasn’t the pleasant stay I am used to having at Accor hotels. I certainly will not be returning.

Lovely appointed rooms..Staff were helpful and friendly. The Pitch and Putt golf was great and in a lovely position. We had a wonderful weekend away with friends,and we will return in the near future

Thank you to all staff especially Bernadette and Keiko, We had a fabulous time in the apartment for my dad's 80th birthday celebrations.

generally good service a little disappointed that restaurant closed on a Sunday but Café food very good

Stayed for one night for our daughter's 12th birthday, we all had a great time and next time will stay longer as that was our only issue, not long enough of a stay to enjoy all the facilities.