Novotel Swan Valley Vines Resort Hotel 4 stars

Customer review rating 4.3/5 9,827 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Swan Valley Vines Resort
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+ 25 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Airy contemporary rooms, WiFi, Movies on Demand.

  • Two 18-hole championship golf courses

  • Squash courts, fitness centre, yoga and pilate sessions

  • Lavish breakfast buffet, à la carte dining in Muscat's Restaurant

  • Ideal wedding venues with natural light including outdoor pavilion.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • PERTHPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Outdoor playground for children
  • Golf
  • Tennis
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machinePaying
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel Swan Valley Vines Resort

Verdelho Drive
Not applicable
Not applicable
6069
the vines
australia

Tel: +61892973000

Fax: (+61)8/92973333

Check-in from 14h00

Check out up to 10h00

  • NOVOTEL VINES SWAN VALLEY :  Gt Northern High West Swan Road

  • By plane

    PERTH At 25km / 15.54 miles - Shuttle paying

  • By car

    GREAT NORTHERN At 3km / 1.88 miles

  • By train

    GUILDFORD At 12km / 7.5 miles

  • By train

    MIDLAND At 15km / 9.38 miles

GPS :-31.766073, 116.00593

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Resort Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: Garden View, Courtyard View *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Resort Room 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 33 / 355 sq ft
  • Views: Pool side, Golf view, Garden View, Courtyard View *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron
Rooms

Our restaurants and bars

GREENSIDE CAFÉ

Type of cuisine: Cafe

Greenside is open everyday of the week from first light situated next to the putting green. Perfect for a pre or post golf game bite to eat or cold drink. Offering light snacks sucj as freshly made gourmet sandwiches, pastries, beverages and coffee

Lunch

06:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MUSCATS RESTAURANT

Type of cuisine: Regional

Due to Government restrictions Muscats Dinner is Closed for the foreseeable future. Muscats Restaurant features a relaxed dining experience with a superb menu to suit your tastes designed by our team of chefs using locally sourced fresh produce.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MUSCATS BAR

Non contractual photo

Due to the Global crisis and following Government advice Muscats Bar is closed . Our relaxed lounge bar offers an extensive wine and cocktail list. Perfect for pre-dinner drink or a relaxing after dinner liqueur. Live music every Saturday night.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VINES CAFE AND BAR

Non contractual photo

The Vines Café and Bar offers a lovely menu offering Lunch and Dinner, with an extensive beverage list including several local and international tap beers. They also specialise in quality barista made coffees and leaf teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 236

  • Maximum capacity: 260 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Swan Valley Vines Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,827 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,111 reviews

Fair price and convenient to stay for a wedding event

Customer review rating 4.3/5

Anonymous Friends - 13/10/2020 Confirmed reviews ALL

Staff were friendly and the bed was very comfortable.

lovely setting

Customer review rating 4.3/5

Amy M. Families - 12/10/2020 Confirmed reviews ALL

We came for a wedding and stayed an extra day. the only thing i would suggest in new sun loungers. they were very old and worn

Great service for my sisters wedding

Customer review rating 4.3/5

Laurenr Couples - 11/10/2020 Confirmed reviews ALL

Had a fantastic stay at the vines and really the only complaint was my partner and I were given probably the furthest room from the main building and as it was for my sisters wedding was rather inconvenient. I did book the room under the same surname. Apart from that I couldn’t compliment the staff high enough and everything else was perfect will most definitely be back. Thanks for making my sisters big day stress free and fun!!

Good view.

Customer review rating 4.3/5

Nicole Couples - 11/10/2020 Confirmed reviews ALL

Once at the resort we had an overall good experience. I had immense issues booking which did make the experience less enjoyable though. We spent our wedding night four years ago at The Vines and I wanted this to be a surprise for my husband on my wedding anniversary, I called to book as I wanted to pay for extras including rose petals and to book other services like a massage. I first called 08/09/2020 to get the details as I wanted to order the extras with rose petals, and just had to wait to confirm my husband could get time off work. I called back on 11/09/2020 and the person who handles bookings was out of the office. I spoke to someone called Tory who said I'd be called back ASAP. I called back later that afternoon to be told that my message had not been passed onto the person who handles bookings, and I was told the resort was now going to be booked until December , and that I should try calling back at a later date to see if this bigger booking was to be going ahead as it wasn't confirmed. I called back on 01/10/2020, I attempted calling 10 times between 3pm - 4:30pm and had no answer. I felt really frustrated with this, I'm wanting to book a room with add ons, dinner with dietary requirements, and a massage and would prefer to do this over the phone. I contacted The Vines Facebook page via messenger to be told the phones were working and there's no reason my call wouldn't go through. The person seemed blunt and that they didn't believe I had tried call, I then sent screenshots of my calls, at which point they took my claims of no one answering seriously and found there was an issue with the phone. It was frustrating they didn't take this seriously until I proved it.

Great stay

Customer review rating 4.3/5

Anonymous Families - 06/10/2020 Confirmed reviews ALL

Absolutely Perfect

Fantastic location , Outstanding service in the amazing Swan Valley region

Customer review rating 4.3/5

Richard P. Couples - 05/10/2020 Confirmed reviews ALL

The Vines continues to be a great place for a short relaxing holiday. So much to do in the surrounding Swan Valley area and the Vines offers a rural experience without having to travel too far from home. The service is excellent and the food is first class. We will be back soon.

Well located holiday at

Customer review rating 4.3/5

Mags Families - 04/10/2020 Confirmed reviews ALL

Beautiful surrounding with the addition of an event i.e. Firepit BBQ

Great accommodation and helpful staff,

Customer review rating 4.3/5

Helen Families - 02/10/2020 Confirmed reviews ALL

We had 2 Condominium apartments close to the resort for or 3 night stay. 6 adults and 4 children which included 6 month and 2 year old in one and 3 and 6 year old in the other unit with 4 adults. Units were very roomy with great bathroom facilities. One unit did not have an oven as expected but we managed with the convection/microwave oven. We had all our meals in the units over the weekend so did a lot of food preparation. We found that there was a minimum of crockery in each unit so had no spare plates for serving. Also not even 6 knives and forks in each unit. Also no chopping boards. One major concern was a bamboo venetian blind with free hanging cords at the front door of unit 55. Our 2 year old was found putting his head through the loop just getting ready to swing - a possible choking disaster. We quickly tied up the cords to remove the danger. We enjoyed the tennis courts, mini golf and as it was still cold only a quick dip in the pool for the 6 year old. We would love to return for another family holiday in the warmer months.

Like the Upgrades

Customer review rating 4.3/5

Barry Couples - 30/09/2020 Confirmed reviews ALL

We enjoyed the fresh new bathroom. disappointed the breakfast was not available. disappointed the Hot Spa was out of action. enjoyed the pub meal on Sunday night - prompt service.

Nice stay

Customer review rating 4.3/5

J P. Couples - 30/09/2020 Confirmed reviews ALL

Overall we enjoyed our stay. We love the peace and quiet, the nature around, the friendly staff and good food.

A good fun stay at a well located Resort.

Customer review rating 4.3/5

Nenita/ S. N. Couples - 27/09/2020 Confirmed reviews ALL

I had a good stay, I was a little disappointed that the buffet breakfast was not available and also that l was placed in a downstairs room, where as before i was in a room on the second floor, but that was not of a real concern to me, I meant to mention to the duty manager that the lift was quite smelly and perhaps could have been cleaned up a little, as it smelt like fish, but all in all, a very lovely place to stay.

Nice relaxing

Customer review rating 4.3/5

Phil Y. Couples - 26/09/2020 Confirmed reviews ALL

Great staff. Very friendly and welcoming

Dear Phil, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Well Located and great service

Customer review rating 4.3/5

Anonymous Solo - 26/09/2020 Confirmed reviews ALL

I was very satisfying and the staff where very obliging, the only thing do have to comment on is the price. I got caught out with work and I had o do a back to back shift. I couldn't drive home as it is an hour and 20 minutes drive, so I never checked in until 10.30 pm and then was out in the morning at 6.30 am, so basically it was used for a shower and a bed to put my head and only costing $220.00. There goes a days wages just to to have a sleep. Expensive rest

Great room at the Sebel swan valley but not the best service from Novotel.

Customer review rating 4.3/5

Kevin A. Couples - 24/09/2020 Confirmed reviews ALL

Stayed at The Sebel Swan Valley (which is managed by The Novotel Swan Valley) for 2 nights. Great room, nice views, very pleasant location. As a platinum accor plus member there are certain benefits that attach to that level of membership (e.g room upgrades where available, welcome drinks etc) of which the young lady at check in knew little about. No great problems as we had booked and prepaid for 2 nights and had a nice room. The first morning we were rung and asked what time we were checking out that day. WHAT? You would not expect a 2 night prepaid room to check out after 1 night?. To add more to that, after going out during the day we returned to find we were locked out of our room and had to once again go to reception to have our room cards re-keyed (and why this was not pointed out to us at the time of their 1 night 2 night error). Had a discussion with the Novotel duty manager and was advised that they are the Novotel and not The Sebel and any problems we have need to be taken up with The Sebel. A rather strange attitude to have I think, bearing in mind that the Novotel Swan Valley does the check in, check out, house keeping, room servicing, provides shared facilities etc. And then to say it is not our problem, sorry but what a lame excuse. But now to move on to the better side of the stay. Great location for a couple of nights. Really enjoyed the sights of the many onsite kangaroos. The Swan Valley is probably best known for its food and wine and we certainly indulged in both.

Dear Kevin, Thank you for taking the time to tell us about your experience at the Novotel Swan Valley Vines Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our apologies for the issue with your booking only being in for 1 night. This was human error on our behalf. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley
Customer review rating 4.3/5

Simon W. Couples - 22/09/2020 Confirmed reviews ALL

The staff were wonderful. Extremely friendly with welcome smiles and a warm hello. Possibly the best service I have ever had in a hotel from reception to the girls in the breakfast buffet. It would have been nice to have some body moisturiser and slippers in the rooms though.

Dear Simon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Accessibility needs addressed

Customer review rating 4.3/5

Anh Couples - 22/09/2020 Confirmed reviews ALL

I had an overall pleasant stay, the staff provided me with the accessible room options and made sure I was accommodated. The bar area was initially not accessible when I attended the wedding reception there, however, later in the night two ramps were put in place for me and communication was seamless.

Dear Anh , We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Nice Resort

Customer review rating 4.3/5

Mathew Couples - 21/09/2020 Confirmed reviews ALL

I stayed overnight a wedding, The room was clean, Modern and a great size. all the staff were very freindly and helpful. Unfortunatly as i was there for a wedding i didnt get to use any of the facilities but managed to take a buggy around the gorgeous grounds. Would love to come back and stay again!

Dear Mathew, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Awesome stay

Customer review rating 4.3/5

Sharon Families - 18/09/2020 Confirmed reviews ALL

Great weekend - room service breakfast - free mini golf and after 2pm discounted golf!

Dear Sharon, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Very enjoyable

Customer review rating 4.3/5

John S. Families - 18/09/2020 Confirmed reviews ALL

Had difficulty finding the room to which we were allocated, was not told that it was on the first floor. After finding room stay was very enjoyable.

Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Friendly staff, brilliant facilities

Customer review rating 4.3/5

Tony W. Couples - 18/09/2020 Confirmed reviews ALL

Very relaxing, great service

Dear Tony, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

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