Novotel Bali Benoa 5 stars

Customer review rating (ALL Rating) 4.4/5 673 reviews

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Description

Hotel extras

  • indulgent spa treatments

  • Cocos Beach restaurant with ocean view

  • Water skiing, scuba diving, glass-bottom boat

Our accommodation(s)

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Hotel location

Novotel Bali Benoa

70 Jalan Pratama, Tanjung Benoa
80361 BENOA
Indonesia

GPS:-8.764232, 115.222399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  673 reviews

TripAdvisor Rating  4.0/5  3,735 reviews

Certificate of excellence 2024

Great experience . Beautiful Hotel.

TripAdvisor rating 5.0/5

Curiosity08424513440 TripAdvisor review

Beautiful place. Staff and manager was very helpful and friendly. Accomodating and attentive. Attended to my family needs. Would recommend the hotel. Breakfast buffet was varied and delicious. Staff ensured we were comfortable.The pool was amazing. Great value.

Dear Curiosity08424513440, Thank you for your lovely review! We’re delighted to hear that you and your family had a great experience at our hotel. It’s wonderful to know you enjoyed the beautiful surroundings, our attentive staff, and the varied and delicious breakfast buffet. We’re also thrilled that you found the pool amazing and appreciated the overall value of your stay. Your recommendation means so much to us, and we look forward to welcoming you and your family back for another memorable stay in the future. Sincerely, Juliana Liew - General Manager

Fabulous break

TripAdvisor rating 5.0/5

296BobH Couples - TripAdvisor review

We went to Novotel Benoa to have family time and celebrate a large Birthday ending in a 0. It was an amazing week We stayed beach front and the Kids and grand children further back. Loved the venue, but the wonderful people that work for Novotel really made our stay fabulous

Dear 296BobH, Thank you for sharing your wonderful review! We are delighted to hear that your family time and special birthday celebration at Novotel Benoa were truly memorable. It’s fantastic to know you loved the beachfront accommodation and that your kids and grandchildren enjoyed their stay as well. We’re especially grateful for your kind words about our team – they truly are the heart of our hotel, and I’ll be sure to share your feedback with them. We hope to welcome you and your family back soon for more fabulous moments together! Sincerely, Juliana Liew - General Manager

Nice hotel friendly staff

TripAdvisor rating 4.0/5

PJ-Scuba Couples - TripAdvisor review

Novotel Benoa The hotel is situated on the ocean front at Benoa. Note however, there isn’t much of a beach out front as they have a rock sea wall. You can access the water by stairs and they have a designated swimming area free from jet skis which is nice. The hotel complex spans the main road which runs through Benoa. On the beach side of the road are the villas the hotel restaurant, beach bar and the main pool. Over the road is the hotel accomodation and two more pools. The road crossing is monitored by staff and they stop traffic for you to cross so it’s no big deal. If you can afford the upgrade, the pool access rooms have a lovely undercover patio that was nice to lounge around in and offered both sun and rain protection The reception staff were incredibly friendly and helpful. A special mention must go to Gungsri who was delightful to deal with. The food was nice and with the Accor discount, it was great value. The bar service was very slow, even though there were a lot of staff members. On several occasions we had to get up and walk to the bar to get another drink. (Unusual for a big hotel in Asia). The hotel has a free shuttle bus to take you to the shops and restaurants at the Bali Collection in Nusa Dua. Note there are small convenience stores within 200 mts in both directions on the street which is handy, however, there aren’t too many other shops and good restaurants nearby.one nice exception was Bumbu restaurant and cooking school about 400mts to the left if leaving the reception side.

Dear PJ-Scuba, Thank you for sharing your detailed feedback. We’re glad you enjoyed the friendly service, especially from Gungsri and found value in our food offerings with the Accor discount. It’s also great to hear you appreciated the convenience of free shuttle to Bali Collection, as well as our pool access rooms and the easy road crossing. We apologize for the slower bar service you experienced and will certainly address it to ensure more efficient service moving forward. We appreciate your patience and thank you for highlighting both the things you loved and the areas for improvement. We hope to welcome you back soon for an even more enjoyable stay. Sincerely, Juliana Liew - General Manager Sincerely, Juliana Liew - General Manager

Good but slow for food

TripAdvisor rating 3.0/5

Grant R TripAdvisor review

Novotel and their staff are amazing, the food and facility’s great. Being Accor members we were entitled to food and drink vouchers. Cocos restaurant great food and staff but unfortunately the service is very slow, restaurant at 50% capacity takes approx 40 mins for entree and similar for mains otherwise great food.

Dear 481grantr, Thank you for sharing your experience with us. We’re glad to hear you enjoyed our facilities, staff, and the quality of our food. However, we sincerely apologize for service at our restaurant. We appreciate your feedback and will work on improving our speed to ensure a better dining experience. We hope to welcome you back soon for an even more enjoyable stay! Sincerely, Juliana Liew - General Manager

Relaxing

TripAdvisor rating 5.0/5

Sherpa19019398025 TripAdvisor review

It was realxing and professional. I feel myself very great. After the massage I feel my self like a new person. I got a back massage, arm and face, had and chest. It seems they feel my problems and concantrate on them during the massage. Thank you

Dear Sherpa19019398025, Thank you so much for sharing your experience. We’re delighted you found our service both relaxing and professional, and that you felt like a new person afterward. It’s wonderful to hear our team was able to focus on your problem areas and provide relief. We appreciate your kind words and hope to welcome you back soon for another rejuvenating session. Sincerely, Juliana Liew - General Manager

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Other web-users rate our hotel

  • 370 reviews 8.8/10 Location
  • 856 reviews 7.9/10 Room
  • 1,154 reviews 9.1/10 Service
  • 18 reviews 3.1/10 WiFi
  • 393 reviews 8/10 Cleanliness
  • 366 reviews 8.7/10 Breakfast
  • 318 reviews 9.4/10 Wellness Area
  • 164 reviews 5.1/10 Value

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