Sofitel Legend Santa Clara Cartagena 5 stars

Customer review rating (ALL Rating) 4.7/5 1,309 reviews

Sofitel Legend Santa Clara Cartagena - Image 1
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Sofitel Legend Santa Clara Cartagena - Image 4

Description

Hotel extras

  • The hotel offers various activities, such as coffee tastings

  • Enjoy the best of French luxury in a 5-star hotel in Cartagena.

  • 45 minutes by car to Rafael Nuñez International Airport.

  • The hotel in Cartagena welcomes children and pets during your stay.

  • Take advantage of the halls for weddings and other parties.

Our accommodation(s)

Book this hotel
Room 1

A 34 m² (365 sq ft) Superior Room on floors 1-3 of the Republican Area, with a king-size Sofitel MyBedTM and a private balcony or terrace overlooking the lush internal gardens. Shower with L'Occitane amenities, LCD TV, Bose SoundDock & Nespresso.

  • Views:

    Courtyard View or Garden View or Pool side

  • Most of the accommodation:

    Balcony or Terrace

Max. number of persons
3
Area
From 34 / 365 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 34 / 365 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Courtyard View or Garden View or Pool side
  • Most of the accommodation: Balcony or Terrace

A 34 m² (365 sq ft) room on the 1st floor of the Republican Area features two twin Sofitel MyBedTM beds and a private balcony or terrace overlooking the lush internal gardens. Shower with L'Occitane amenities, LCD TV, Bose SoundDock, Nespresso machine

  • Views:

    Garden View or Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 34 / 365 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

A 34 m² (365 sq ft) Superior Room, located on floors 2-4 of the Republican Area, features a king-size Sofitel MyBedTM and a private balcony overlooking our magnificent pool. Shower with L'Occitane amenities, LCD TV, Bose SoundDock & Nespresso machine.

  • Views:

    Pool side

Max. number of persons
3
Area
From 34 / 365 sq ft

Bedding

King size bed(s) x1

A 34 m² (365 sq ft) Superior Room, located on floors 2-4 of the Republican Area, features two twin Sofitel MyBedTM and a private balcony overlooking our magnificent pool. Shower with L'Occitane amenities, LCD TV, Bose SoundDock & Nespresso machine.

  • Views:

    Pool side

Max. number of persons
3
Area
From 34 / 365 sq ft

Located on the 5th Floor of the Republicana Area, Balcony overlooking Pool or Sea, Sofitel MyBed, Shower, HD TV, L´Occitane bathroom amenities, Bose SoundDock, Nespresso Coffee Machine, Butler Service.

  • Views:

    Ocean/Sea view or Sea side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 34 / 365 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

JUNIOR SUITE - King size bed, Living Room, High Floor, Balcony with Ocean View, Majordome

In 2 areas of 5th Floor (Republicana Area), with high ceilings, shower, balcony, sea & pool view, L´Occitane products, HD TV, Bose SoundDock, Sofitel MyBed, Nespresso Coffee Machine, Butler Service.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 70 / 753 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

DUPLEX SUITE, 1 King Size Bed, In the Colonial Zone, Butler Service

Renovated 70 m² Duplex Suite in 17th century colonial area, view of historic center. Shower, Bose® SoundDock® + Home Theater, L´Occitane products, LCD TV, Sofitel "MyBed", pillow menu, WIFI & butler.

  • Views:

    Courtyard View or Garden View or Historic side view

  • Most of the accommodation:

    Duplex

Max. number of persons
4
Area
From 70 / 753 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

GRAU SUITE - 1 king size bed, terrace w/ sea view, butler service

01 Suite on two levels with a large bathroom, social area, terrace overlooking the Caribbean Sea. L´Occitane products, tub and shower. Each space has sculptures, paintings, books and photographs of the master's life. Includes transfer.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony or Duplex

Max. number of persons
4
Area
From 73 / 785 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

SPA SUITE, 1 King Size Bed, Terrace with Jacuzzi, Distributed in Two Levels, Mayordome

Living Room, Vertical Garden, Terrace with Jacuzzi, Sofitel MyBed, spacious bathroom, Whirlpool Bath for 2, L´Occitane products, Butler Service.

  • Most of the accommodation:

    Corner Room or Duplex

Max. number of persons
4
Area
From 73 / 785 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

LEGEND SUITE, 1 King Size Bed, High Floor with Ocean View, Mayordome Service

Renovated. Jr. Suite, 785 sq. ft., 5th floor, Republican area overlooking the sea. Tub & shower, Bose equipment, L´Occitane products, LCD TV, Sofitel "MyBed", WIFI, transfer in private vehicle, VIP treatment & butler.

  • Views:

    Ocean/Sea view or Sea side

Max. number of persons
4
Area
From 73 / 785 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

Imperial Amaral Suite: sea-view terrace, Jacuzzi, king-size bed, butler

Renovated Imperial Suite, 216m² / 2325 Sq. Ft, 5th floor with sea view. Deck & jacuzzi, Bose® equipment, L´Occitane products, LCD TV, "MyBed" Sofitel, WIFI, transfer in private vehicle, VIP treatment & butler.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Corner Room or Terrace

Max. number of persons
3
Area
From 216 / 2325 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

FERNANDO BOTERO PRESIDENTIAL SUITE - KING SIZE BED, COLONIAL AREA, BUTLER

Renov. Presidential Suite, 1580 sq. ft, 3rd floor, colonial section, overlooking the pool. Tub & shower, Bose equipment, L´Occitane products, LCD TV, Sofitel MyBed, WIFI, private transfer, VIP treatment & butler.

  • Views:

    City View or Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 147 / 1582 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • ComputerAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR
CARTAGENA
Colombia

GPS:10.428294, -75.547714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • CTG Additional charge
  • RAFAEL NUNEZ Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 160 rooms
  • One room for people with reduced mobility
  • 125 family rooms
  • 20 connecting rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Catering

2 Restaurants

3 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service
  • Buffet Additional charge

Business

7 Meeting rooms

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer
  • Stroller available

Well-being

Iconic pool

  • Outside
  • On site

Fitness Center

  • On site
  • Hammam
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • Solarium / UV
  • On site
  • Indoor parking
  • Private
  • 20 parking spaces
  • Max Limited Height: 2.4 m / 7.874 ft
  • Parking for a week

Jardín Santa Clara is an ideal warm space to experience new sensations of freshness, tranquility and security. Enjoy our gastronomic/beverage offering with a sustainable, healthy and accessible concept.

EL CORO LOUNGE BAR

Named after its original use in the old convent, this exclusive bar lounge is the place to enjoy exclusive cocktails and listen to live music. Famous for its renowned mojitos, creative cocktails and a delicious range of tapas.

Bar Type
BAR
Capacity
60
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Musical Entertainment

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Named after its original use in the old convent, this exclusive bar lounge is the place to enjoy exclusive cocktails and listen to live music. Famous for its renowned mojitos, creative cocktails and a delicious range of tapas.

BOTIKA BAR

Botika is an outdoor bar with a panoramic view over the Caribbean Sea, where glamour blends with fun: clarified cocktails, soft drinks, hookahs, jacuzzi. BBQ and live music.

Bar Type
Bar-Rendez-Vous
Capacity
50
Accessibility
Accessible service
Opening hours
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Botika is an outdoor bar with a panoramic view over the Caribbean Sea, where glamour blends with fun: clarified cocktails, soft drinks, hookahs, jacuzzi. BBQ and live music.

Nestled within Sofitel Legend Santa Clara, our iconic pool is a tranquil oasis surrounded by Cartagena's historic architecture and lush gardens. Every swim and every quiet moment become part of a timeless luxury escape.

Whether you seek an energizing start to the day or a moment to reconnect through movement, Sofitel Fitness offers a designed space to support your personal well-being throughout your stay.

Every journey deserves a moment to pause. Inspired by French elegance and the timeless charm of Cartagena, Sofitel Spa invites you to awaken your senses and rediscover well-being through thoughtfully curated experiences.

Book

We take care of everything for your dreamed-of wedding day, right up to the minutest detail. We turn your dream into a reality filled with romance against a magical backdrop, such as the Capilla del Convento chapel and French-style function rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,309 reviews

Customer review rating 4.5/5

Juan L. D. V. Couples - Confirmed reviews ALL

Dear Mr. L. D. V., Thank you for your kind words about the beauty and comfort of our hotel. We sincerely apologize for the issues you experienced during breakfast service. Your feedback is invaluable, and we will use it to enhance our guest experience moving forward. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Stanley O. Couples - Confirmed reviews ALL

Dear Stanley O., Thank you for your positive feedback regarding your stay at Sofitel Legend Santa Clara Cartagena. We are pleased to hear that you enjoyed our prime location, attentive staff, and outdoor spaces. Your kind words motivate us to maintain our high standards of service. Jesús López Guest Relations Manager

Customer review rating 4.5/5

Cliver M. Couples - Confirmed reviews ALL

Dear Cliver M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our breakfast, as well as the unique architecture and history of our hotel. Your feedback is greatly appreciated. Best regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Caroline C. Couples - Confirmed reviews ALL

Dear Caroline C., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found your experience pleasant and appreciated our exceptional team. Your feedback is invaluable, and we look forward to welcoming you back in the future. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Marquette A. Solo - Confirmed reviews ALL

Dear Marquette A., Thank you for your kind words regarding the service you received during your stay. We are delighted to hear that our team's efforts contributed to your positive experience. Your feedback is invaluable to us, and we look forward to welcoming you back in the future. Jesús López Guest Relations Manager

Dear Mr. L. D. V., Thank you for your kind words about the beauty and comfort of our hotel. We sincerely apologize for the issues you experienced during breakfast service. Your feedback is invaluable, and we will use it to enhance our guest experience moving forward. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Stanley O. Couples - Confirmed reviews ALL

very well located inside the wall city. Hotel staff and food was very good. Plenty of outdoor spaces to relax and spend times with fellow travelers

Dear Stanley O., Thank you for your positive feedback regarding your stay at Sofitel Legend Santa Clara Cartagena. We are pleased to hear that you enjoyed our prime location, attentive staff, and outdoor spaces. Your kind words motivate us to maintain our high standards of service. Jesús López Guest Relations Manager

Customer review rating 4.5/5

Cliver M. Couples - Confirmed reviews ALL

We loved the breakfast, the architecture, the history and decoration.

Dear Cliver M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our breakfast, as well as the unique architecture and history of our hotel. Your feedback is greatly appreciated. Best regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Caroline C. Couples - Confirmed reviews ALL

Extremely pleasant stay, exceptional team

Dear Caroline C., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found your experience pleasant and appreciated our exceptional team. Your feedback is invaluable, and we look forward to welcoming you back in the future. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Marquette A. Solo - Confirmed reviews ALL

From the beginning when I first arrived to the end at checkout, was amazing! Everyone was helpful, attentive, and always making sure that I was comfortable. 10/10

Dear Marquette A., Thank you for your kind words regarding the service you received during your stay. We are delighted to hear that our team's efforts contributed to your positive experience. Your feedback is invaluable to us, and we look forward to welcoming you back in the future. Jesús López Guest Relations Manager

Customer review rating 3.5/5

Felipe A. C. Couples - Confirmed reviews ALL

Good attention, food could be better, and I was expecting more based on my special date that was previosuly communicated.

Dear Felipe A. C., Thank you for taking the time to share your feedback. We appreciate your recognition of our attentive service. However, we regret that the culinary experience did not meet your expectations, especially on such a significant occasion. Your comments will be noted for future considerations. Jesús López Guest Relations Manager

Customer review rating 4.0/5

Paulinus M. G. Friends - Confirmed reviews ALL

My third visit to this hotel. Very professional service from well trained staff. A luxury brand that lives up to its name and reputation.

Dear Mr. G., Thank you for your kind words regarding your recent stay at Sofitel Legend Santa Clara Cartagena. We are delighted to know that you appreciated our professional service and the historic charm of our location. Your continued patronage is genuinely valued, and we look forward to welcoming you back on your next visit. Jesús López Guest Relations Manager

Customer review rating 4.5/5

Folkert V. D. W. Couples - Confirmed reviews ALL

Beautiful garden, elegant dressed employees, good service

Dear Folkert V. D. W., Thank you for your kind words regarding our historical ambiance, beautiful garden, and the service provided by our elegantly dressed team. It is gratifying to know that you enjoyed your stay and appreciated our location. We look forward to welcoming you back soon. Jesús López Guest Relations Manager

Customer review rating 4.5/5

James F. Friends - Confirmed reviews ALL

Overall I enjoyed my experience at the hotel

Dear James F., Thank you for your kind words regarding your recent stay at Sofitel Legend Santa Clara Cartagena. We are delighted to hear that you enjoyed our historic ambiance and the service provided by our team. We look forward to welcoming you back in the future. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Michelle L. Friends - Confirmed reviews ALL

Had the best time. The service was excellent. Everyone was helpful and kind, especially out concierge Marco and our bell boy Camilo.

Dear Michelle L., Thank you for your wonderful feedback. We are delighted to hear that you had an excellent experience and that our team, especially Marco and Camilo, contributed positively to your stay. Your kind words will surely motivate us to continue delivering exceptional service. Jesús López Guest Relations Manager

Customer review rating 4.0/5

Kisbeth D. M. Couples - Confirmed reviews ALL

Comfortable

Dear Kisbeth D. M., Thank you for your positive feedback regarding our prime location and comfortable accommodations. We are delighted to know that you enjoyed your stay with us. Sincerely, Jesús López Guest Relations Manager

Customer review rating 4.5/5

Sheldon S. Couples - Confirmed reviews ALL

Had a perfect 3 night stay after an 8 day trek through the Andes to Machu Pichu in Peru. The staff was incredibly nice and helpful. The Rum & chocolate tasting experience was super fun. Would also highly recommend dinner at 1621, one of the highest rated restaurants Sputh America.

Dear Sheldon S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our service, location, and the Rum & chocolate tasting experience. It is also wonderful to know that you had a memorable dining experience at 1621. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another exceptional stay. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Alexander A. Families - Confirmed reviews ALL

The hotel is great, staff is amazing. Location is great. Only thing is that the hotel is popular with tourist. They make pictures of the hotel. I suggest that they forbid to let tourist in during breakfast time. I don’t want to be on camera when I’m enjoying my breakfast.

Dear Alexander A., Thank you for your kind words regarding your recent stay at Sofitel Legend Santa Clara Cartagena. We are delighted to hear that you enjoyed our fantastic location and exceptional staff service. We appreciate your feedback regarding the presence of tourists during breakfast and understand your concerns about privacy. Your suggestions will be taken into consideration as we strive to enhance the guest experience. Sincerely, Jesús López Guest Relations Manager

Customer review rating 4.5/5

Sandra P. R. Families - Confirmed reviews ALL

Some blips, like slow service at the pool, but very warm staff. Thank you!

Dear Sandra P. R., Thank you for your kind words regarding our service. We appreciate your feedback about the pool service and will use it to enhance our guest experience. It is heartening to know that our staff made a positive impression. Jesús López Guest Relations Manager

Customer review rating 5.0/5

Leonardo V. F. Families - Confirmed reviews ALL

We had a great stay on our last night in Colombia. We all regretted staying at other hotels prior to Sofitel Santa Clara. In fact, we are just probably going back to stay here.

Dear Mr. V. F., Thank you for your kind words regarding your recent stay at Sofitel Legend Santa Clara Cartagena. We are thrilled to hear that you had an excellent experience and that you are considering returning to us in the future. Best regards, Jesús López Guest Relations Manager

Customer review rating 4.5/5

Jose S. C. Families - Confirmed reviews ALL

We had a great stay and really enjoyed and relaxed. we’d like to thank the staff at El Jardin especially ! They all were outstanding, so friendly and caring with our 10 month old baby! Please extend our gratitude to them. these are the details that make the trip special. Thanks

Dear Jose S. C., Thank you for your kind words regarding your recent stay. It brings us great joy to know that you had a relaxing experience and that our staff at El Jardin provided exceptional service, especially with your baby. We will certainly share your gratitude with the team, as feedback like yours is invaluable in motivating our staff to continue delivering outstanding service. Best regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Daniel N. Families - Confirmed reviews ALL

Beautiful hotel and wonderful staff

Dear Daniel N., Thank you for your kind words regarding our hotel and staff. We are delighted to know that you had a pleasant experience with us. Your appreciation motivates our team to continue delivering exceptional service. Best regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Peter L. N. Families - Confirmed reviews ALL

We had an amazing time in Cartagena. Rudy is a great butler who greeted us and provided a true five star experiance. Our suite was so comfortable and a perfect family gathering location. The boys room at the other side of the hotel was just as comfortable if a bit smaller, but had a enticing view of the pool and garden. Rudy's suggestions for tours, dining, and beaches made the trip truly wonderful! It was like a homecoming to a place we had dreamed of beu never been. We will be back again!

Dear Peter L. N., Thank you for your kind words regarding your recent stay at Sofitel Legend Santa Clara Cartagena. We are delighted to hear that you enjoyed our beautiful and historic location, as well as the attentive service provided by our dedicated team, particularly Rudy. It is wonderful to know that your suite served as a perfect gathering place for your family and that you found the accommodations comfortable and inviting. We appreciate your feedback on the views and amenities, as well as Rudy's recommendations that enhanced your experience. Your satisfaction is of utmost importance to us, and we look forward to welcoming you back for another memorable stay in the future. Sincerely, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Adriana S. O. Families - Confirmed reviews ALL

The hotel is beautiful, the service was spectacular, and the staff's attention—especially from Pedro and Jimmy—was excellent; they were very kind and helpful, making us feel right at home. The food is spectacular. I would definitely recommend the hotel and would love to return. The best vacation of my life. Thank you to everyone!

Dear Adriana S. O., Thank you for your wonderful feedback regarding your recent stay at Sofitel Legend Santa Clara Cartagena. We are delighted to hear that you appreciated our prime location, beautiful surroundings, and exceptional service provided by our dedicated team members, Pedro and Jimmy. Your kind words motivate us to continue delivering outstanding experiences for our guests. We look forward to welcoming you back for another memorable vacation in the future. Best regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Sara F. Friends - Confirmed reviews ALL

The staff was incredibly attentive and the property was gorgeous. We had an incredible experience!

Dear Sara F., Thank you for your kind words regarding your recent stay. We are delighted to hear that our attentive staff and the beauty of our property contributed to your incredible experience. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Jesús López, Guest Relations Manager

Other web-users rate our hotel

  • 335 reviews 9.7/10 Location
  • 410 reviews 6.7/10 Room
  • 1,038 reviews 8.9/10 Service
  • 368 reviews 8.6/10 Food
  • 300 reviews 8.3/10 Amenities
  • 225 reviews 8.9/10 Breakfast
  • 152 reviews 9.1/10 Pool
  • 102 reviews 5.5/10 Cleanliness

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