Sofitel Legend Santa Clara Cartagena 5 stars

Customer review rating (ALL Rating) 4.7/5 1,277 reviews

Sofitel Legend Santa Clara Cartagena - Image 1
Sofitel Legend Santa Clara Cartagena - Image 2
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Description

Hotel extras

  • The hotel offers various activities, such as coffee tastings

  • Enjoy the best of French luxury in a 5-star hotel in Cartagena.

  • 45 minutes by car to Rafael Nuñez International Airport.

  • The hotel in Cartagena welcomes children and pets during your stay.

  • Take advantage of the halls for weddings and other parties.

Our accommodation(s)

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Room 1

Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR
CARTAGENA
Colombia

GPS:10.428294, -75.547714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,277 reviews

Customer review rating 5.0/5

Emily C. Families - Confirmed reviews ALL

Dear Emily C., Thank you for your kind words about our beautiful hotel, friendly staff, and delightful offerings. We are thrilled to hear that you enjoyed your stay and appreciated the location and amenities we provide. Sincerely, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Shane W. Couples - Confirmed reviews ALL

Dear Shane W., Thank you for your kind words regarding our staff and the comfortable accommodations at Sofitel Legend Santa Clara Cartagena. We are delighted to hear that you felt at home during your stay and enjoyed the stunning views. We appreciate your feedback regarding the pool hours, as we strive to provide a relaxing experience for our guests. Your comments will be taken into consideration as we evaluate our amenities and their accessibility. We hope to welcome you back for a more leisurely visit in the future. Sincerely, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Emily B. Couples - Confirmed reviews ALL

Dear Emily B., Thank you for your wonderful feedback regarding your recent stay at Sofitel Legend Santa Clara Cartagena. We are thrilled to hear that our staff, particularly Luis, contributed positively to your experience and that you enjoyed our beautiful property, amenities, and exceptional dining at 1621. Your comments regarding the gym facilities are appreciated as they help us understand our guests' perspectives. We strive to provide a memorable experience for all our guests, and it is gratifying to know we succeeded during your visit. Warm regards, Jesús López Guest Relations Manager

Customer review rating 5.0/5

Scott W. K. Friends - Confirmed reviews ALL

Dear Scott W. K., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our prime location within the walled city and enjoyed the beauty of our resort. Best regards, Jesús López Guest Relations Manager

Customer review rating 3.5/5

Lara L. W. Families - Confirmed reviews ALL

Dear Lara L. W., Thank you for sharing your experience at Sofitel Legend Santa Clara Cartagena. We are delighted to hear that you appreciated the beauty of our hotel, its prime location, and our breakfast offerings. I would like to address your concerns regarding early check-in and room upgrades. While we strive to accommodate our guests' requests whenever possible, early check-in and upgrades are subject to availability and cannot be guaranteed. I understand the frustration of having a long travel day and needing timely access to your room. Our team works diligently to prepare rooms for guests' arrival, and I apologize for the delay you experienced. Your feedback is important, and it will be shared with our team to enhance our service. We are grateful for your understanding and hope to welcome you back for another memorable stay in the future. Sincerely, Jesús López Guest Relations Manager

Other web-users rate our hotel

  • 314 reviews 9.7/10 Location
  • 382 reviews 6.8/10 Room
  • 953 reviews 9/10 Service
  • 344 reviews 9/10 Food
  • 275 reviews 8.7/10 Amenities
  • 213 reviews 9/10 Breakfast
  • 144 reviews 9.1/10 Pool
  • 143 reviews 5.4/10 Comfort

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