Novotel London Waterloo

Customer review rating (ALL Rating) 4.5/5 1,867 reviews

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Novotel London Waterloo - Image 1
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113 Lambeth road, SE1 7LS LONDON, United Kingdom

Description

Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Saunarium to relax after a day of sightseeing

  • Hotel Bar & Restaurant with international cuisine

Our accommodation(s)

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS LONDON
United Kingdom

GPS:51.494861, -0.118287

Telephone
Fax +44 20 7793 0202

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,867 reviews

TripAdvisor Rating  4.1/5  4,032 reviews

Customer review rating 5.0/5

Eimear T. Friends - Confirmed reviews ALL

We had two rooms booked for 5 girls for a quick trip for the Christmas markets. The staff couldn’t do enough for us. Our rooms were directly across from each other. The staff were all so friendly and kept our luggage so we could explore the city after checkout. There are a number of bus stops right outside the hotel and a lovely 15 minute stroll along the river to get to Westminster and the London eye!

Dear Eimear T., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our team made a positive impression and contributed to your enjoyable experience. It is wonderful that you found our location convenient for exploring the city and that our staff was able to assist with your luggage after checkout, allowing you to make the most of your visit. We appreciate your feedback and hope to welcome you back for another memorable stay. Best regards, Novotel London Waterloo

Customer review rating 3.5/5

Jane P. Solo - Confirmed reviews ALL

A good stay, probably the fourth or fifth time I have stayed in this hotel. This is mainly because it is comfortable, the location is good and there is car parking available. However there were a couple of issues with the room.

Dear Jane P., Thank you for your continued preference for Novotel London Waterloo. I appreciate your feedback regarding your recent stay. I regret to learn that you encountered issues with your room, and I assure you that your comments will be taken into consideration for future improvements. Best regards, Novotel London Waterloo

Customer review rating 2.0/5

Samuel K. Families - Confirmed reviews ALL

Check was great, rooms were great, breakfast time was horrible.

Dear Samuel K., Thank you for your feedback. We are pleased to hear that you appreciated our location and the quality of the rooms. However, we regret that your breakfast experience did not meet your expectations. Your comments will be reviewed as we continually strive to enhance our guest offerings. Best regards, Novotel London Waterloo

Customer review rating 3.5/5

Rima M. Business - Confirmed reviews ALL

Cleanliness can be improved

Dear Rima, Thank you for your kind words about our staff. We appreciate your feedback regarding cleanliness and will ensure it is considered as we continually strive to enhance our guest experience. Thank you again for your visit! Best regards, Novotel London Waterloo

Customer review rating 3.0/5

Lyn B. Business - Confirmed reviews ALL

Reception service wasn’t the level it should be. Very friendly service but not effective. I needed to get a taxi for a meeting - it shouldn’t have been difficult to order one at reception but it was. There were two of us, one checked in first, I rang the hotel ahead to notify the hotel, shouldn’t have been an issue but it was. I wanted to check out, I gave my name it shouldn’t have been a problem but it was. The children’s room is filthy and all the toys broken and old. Not really the kind of offering I’d expect from a central London Accor hotel. Rooms were well appointed and clean. The food in the restaurant was not good on this occasion or when I ate there the last time I stayed. I won’t try the catering again.

Dear Lyn B., Thank you for taking the time to share your feedback regarding your recent stay at Novotel London Waterloo. We appreciate your positive remarks about our location and the cleanliness of our rooms, as well as the friendliness of our reception staff. However, I regret to hear that the service you received did not meet your expectations. Efficient service is a priority for us, and I apologize for the difficulties you encountered with taxi arrangements and the check-out process. Your experience does not reflect our service standards, and your comments will be addressed with our team to enhance our guest experience. I am also sorry to learn about your concerns regarding the children's room and the restaurant food quality. We strive to provide a welcoming and enjoyable environment for families, and your feedback will be valuable in improving our offerings. Thank you once again for your insights. We hope to have the opportunity to welcome you back to provide a more enjoyable experience in the future. Best regards, Novotel London Waterloo

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Other web-users rate our hotel

  • 1,321 reviews 9.2/10 Location
  • 1,337 reviews 7.3/10 Room
  • 1,495 reviews 8.5/10 Service
  • 18 reviews 6.2/10 WiFi
  • 817 reviews 7.6/10 Breakfast
  • 625 reviews 7.7/10 Cleanliness
  • 462 reviews 6.3/10 Food
  • 182 reviews 8.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.