Novotel London Waterloo

Customer review rating (ALL Rating) 4.5/5 1,898 reviews

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113 Lambeth road, SE1 7LS LONDON, United Kingdom

Description

Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Saunarium to relax after a day of sightseeing

  • Meeting and Events space available

  • Hotel Bar & Restaurant with international cuisine

Our accommodation(s)

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS LONDON
United Kingdom

GPS:51.494861, -0.118287

Telephone
Fax +44 20 7793 0202

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,898 reviews

Customer review rating 4.0/5

Patrick B. Business - Confirmed reviews ALL

Correct but basic. Rooms have no view. Rather inpersonal

Dear Patrick B., Thank you for your feedback regarding your recent stay. We appreciate your comments about our family-friendly environment. We strive to provide a comfortable experience, and we understand that some may find our rooms basic. Your insights are valuable to us as we continue to enhance our offerings. Goodbye, Novotel London Waterloo

Customer review rating 4.5/5

Valerie T. Families - Confirmed reviews ALL

Stayed before always a lovely stay

Dear Valerie T., Thank you for your kind feedback. We are delighted to hear that you enjoyed our prime location, the tranquility of our hotel, and our breakfast offerings. It is wonderful to know that you continue to have lovely stays with us. We look forward to welcoming you back in the future. Best regards, Novotel London Waterloo

Customer review rating 2.0/5

Anthony R. Families - Confirmed reviews ALL

The good: location was great and the staff was kind! The bad: the restaurant was very short staffed. We went on a Tuesday night and they were packed! The young lady, whose name I didn’t get, was so nice and apologetic! But I did catch the female bartender snapping at her and the other gentleman working was a bit dismissive. Better staffing would ensure all staff would be able to provide the same level of experience. The overall cleanliness and building maintenance wasn’t great. Our room had a dirty carpet, stains in the shower, the faucet was stained, rusty door hinges, we got a couple towels with yellow stains one night. Wallpaper was stained and coming off in the dark halls. Gym felt like an unsafe location near the car park away from staff or any Other guests’ eyes. My sister did not feel safe as a young woman going to this gym. Also hours should be 24/7. We attempted to use the computer in the lobby to print out boarding passes, seemed to be on an outdated system? It was asking for updates for Java script? Finally, handy for the toilet to be separate from the shower, but then you can’t wash your hands if the shower is in use. So this just seems like a weird design flaw. Suggestions: - Make gym 24/7, change the layout so backs aren’t to a window OR add a mirror so that they can see behind them. - Make sure computer in lobby is up to date if going to be offered for customer use. - Fix peeling wallpaper in halls and make sure rooms are clean

Dear Anthony, Thank you for taking the time to share your feedback regarding your recent stay at Novotel London Waterloo. We are pleased to hear that you appreciated our great location and the kindness of our staff. However, we sincerely regret that your experience was marred by issues related to staffing in our restaurant and the overall cleanliness of your room. Your comments about the service dynamics among our team members will be addressed internally, as we strive to provide a supportive environment for our staff to deliver exceptional service. Furthermore, we take your concerns regarding cleanliness and maintenance very seriously. Our housekeeping team is committed to upholding high standards, and your observations will be reviewed to ensure improvements. Regarding the gym, we recognize the importance of safety and comfort for all our guests, and your suggestions will be taken into account for future considerations. We also appreciate your feedback about the computer in the lobby and the room design, which will help us enhance guest experience. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future. Best regards, Novotel London Waterloo

Customer review rating 5.0/5

Vijaykrishnan C. Families - Confirmed reviews ALL

It was our 22 nd wedding Anniversary and we had a amazing stay, the staff were very helpful and would like to thank in particular James From reception, Olivia from restaurant and Darren the General manager for making our stay a memorable one

Dear Vijaykrishnan, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you had a memorable experience celebrating your anniversary and that our team, including James, Olivia, and Darren, contributed positively to your visit. It is always our aim to provide exceptional service and a comfortable environment for our guests. We look forward to welcoming you back in the future for more special occasions. Best regards, Novotel London Waterloo

Customer review rating 5.0/5

Malek P. Business - Confirmed reviews ALL

I stayed at this hotel for a couple of nights earlier this week and both accommodation and food in the restaurant were excellent.

Dear Malek P., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed both the accommodation and the dining experience at our restaurant. Your satisfaction is important to us, and we hope to welcome you back in the future. Best regards, Novotel London Waterloo

Other web-users rate our hotel

  • 1,378 reviews 9.3/10 Location
  • 1,380 reviews 7.2/10 Room
  • 1,626 reviews 8.8/10 Service
  • 13 reviews 6/10 WiFi
  • 812 reviews 7.9/10 Breakfast
  • 660 reviews 7.6/10 Cleanliness
  • 457 reviews 6.5/10 Food
  • 214 reviews 8.6/10 Bar

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