Novotel Perth Langley 4 stars

Customer review rating (ALL Rating) 4.0/5 2,993 reviews

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Novotel Perth Langley - Image 1
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221 Adelaide Terrace, 6000 PERTH, Australia

Description

Hotel extras

  • Complimentary Wi-Fi, work desk, Smart TV with Foxtel iQ

  • Panoramic city or Swan River views

  • Two on-site restaurants, bars and 24-hour room service

  • Gymnasium and a relaxation center on the hotel's top floor

  • Perth city Free Transit Zone

Our accommodation(s)

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Hotel location

Novotel Perth Langley

221 Adelaide Terrace
6000 PERTH
Australia

GPS:-31.958731, 115.867767

Telephone
Fax +61 8 9221 1669

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,993 reviews

TripAdvisor Rating  4.0/5  3,010 reviews

Poor

Customer review rating 1.5/5

Amanda Business - Confirmed reviews ALL

My first night on the 24th Nov, whilst the room looked clean there were long blonde hairs all over the cushions. My second stay from 26th Nov to 29th Nov - the cleaning was very substandard, the tv casting wouldnt work and whilst i called reception was told nothing they could do. The standard of the rooms are very old and dated and need a refurb. As the travel director for our company, we currently have this hotel as a preferred however I may revisit this until such time as it is brought up to a better standard.

Dear Amanda H., Thank you for taking the time to tell us about your experience at the Novotel Perth Langley. I am sorry that your experience was below our usual high standards; please allow me to express my sincerest apologies. At Novotel, your feedback is very important to us and our Executive Housekeeper has since followed up your comments with the housekeeping team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Mark Hardy Novotel Perth Langley https://www.novotelperthlangley.com.au/ https://feniansirishpub.com.au/

Nice stay, good location

Customer review rating 3.5/5

Scott H. Business - Confirmed reviews ALL

Pleasant stay

Dear Scott H., We very much appreciate your review regarding your stay at the Novotel Perth Langley. It is always a pleasure to receive feedback from our valued ALL members as we strive to continuously improve the quality of our services and product. Thank you again for sharing your experience, and we hope to see you again soon. Have a great week! Sincerely Mark Hardy Novotel Perth Langley https://www.novotelperthlangley.com.au/ https://feniansirishpub.com.au/

Disappointed

Customer review rating 2.0/5

Helen G. Couples - Confirmed reviews ALL

1. Flowers ordered by my husband with phone request to have them waiting in our room on our arrival were sitting at reception when we checked in spoiling the surprise he had planned for me for our 56th wedding anniversary. 2. Numerous attempts to call Room Service on our arrival & the following day to request ice went unanswered. Reception said "they should be there" when he contacted them to see why there was no answer. 3. Was supposed to receive complimentary drinks on arrival. When checking the next morning to see why we didn't receive a voucher we were told you had to use the App to access them. I had downloaded the App when making the booking however I was unaware that the 'vouchers' were on the App. The Gentleman at reception tried to help me however, as I did not know my password to log on to the App & was unable to change my password due to my phone not receiving any emails since Easter it could not happen & was requested to come back a bit later. When we went back, he was able to get the assistance of the duty manager who organised the complimentary drinks for us. Both were very helpful.

Dear Helen K G., Thank you for taking the time to tell us about your experience at the Novotel Perth Langley. I am sorry that your experience was below our usual high standards; please allow me to express my sincerest apologies. Nearly all Accor hotels have now moved across to digital drink vouchers and no longer issuing paper vouchers. To help with the transition, we advertise this in all three guest lifts. Whilst I am pleased the Assistant Managers helped with the vouchers, the team are trained to take customers to the nearest outlet to assist with drinks. I will follow this up again with the team. I am currently following up on the room service phone and flowers are this is not acceptable. My apologies for the inconvenience and disappointment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Mark Hardy Novotel Perth Langley https://www.novotelperthlangley.com.au/ https://feniansirishpub.com.au/

Old and tired rooms

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Won't stay here again. The 'old shower curtain in the bathtub'.

Dear Rod J., Thank you for taking the time to tell us about your experience at the Novotel Perth Langley. I am sorry that you did not enjoy your stay; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Mark Hardy Novotel Perth Langley https://www.novotelperthlangley.com.au/ https://feniansirishpub.com.au/

Well located

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Two night business stay.

Dear David W., We very much appreciate your review regarding your stay at the Novotel Perth Langley. It is always a pleasure to receive feedback from our valued Platinum members. Thank you. I will share your comments with our Director of Food and Beverage, so we can follow up the breakfast offering. Thank you again for sharing your experience, and we hope to be of better service on a future stay. Sincerely Mark Hardy Novotel Perth Langley https://www.novotelperthlangley.com.au/ https://feniansirishpub.com.au/

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Other web-users rate our hotel

  • 1,026 reviews 8.3/10 Location
  • 1,909 reviews 5.6/10 Room
  • 1,623 reviews 7.7/10 Service
  • 47 reviews 5.6/10 WiFi
  • 700 reviews 5.2/10 Comfort
  • 631 reviews 6.5/10 Cleanliness
  • 524 reviews 6.9/10 Breakfast
  • 471 reviews 5.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.