Mercure Perth 4 stars

Customer review rating (ALL Rating) 3.8/5 2,310 reviews

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10 Irwin Street, 6000 PERTH, Australia

Description

Hotel extras

Offering 24hr reception and room service, a tourist information desk and a car hire service desk, Mercure Perth is dedicated to providing the utmost in convenience and warm, friendly service. Other features include WIFI access and dry cleaning services.

Our accommodation(s)

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Hotel location

Mercure Perth

10 Irwin Street
6000 PERTH
Australia

GPS:-31.95676, 115.863106

Telephone
Fax +61 8 9221 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,310 reviews

TripAdvisor Rating  3.8/5  2,354 reviews

Customer review rating 5.0/5

Patrick C. Couples - Confirmed reviews ALL

Friendly staff comfortable room and decent facilities

Dear Patrick, Thank you very much for taking the time to share your feedback and for awarding us a perfect 10/10 rating. I’m delighted to hear that you found the hotel comfortable, well located, and that our team delivered friendly service throughout your stay. It’s especially pleasing to see such strong scores across accommodation, facilities, breakfast, cleanliness, and service. As a Platinum ALL member, your loyalty and recommendation mean a great deal to us, and I sincerely thank you for choosing to stay at Mercure Perth. We look forward to welcoming you back again soon. Warm regards, Tony Pallotta Relief General Manager Mercure Perth

Customer review rating 0.5/5

Travis P. Business - Confirmed reviews ALL

Ive stayed at the Hotel Quite a few times The room you gave me was run down $399 dollars per night didn't even have a cold water in in mini fridge

Hi Travis, Thank you for taking the time to provide your feedback following your recent stay with us. I would like to sincerely apologise for your experience. It is clear that your stay fell well short of expectations, particularly in relation to the condition of the room, the rate charged, and the service you encountered at check-in. I am especially concerned to read that basic amenities, such as chilled water in the minibar, were not provided — I'm sorry about that. While our hotel does have a mix of room conditions as we work through staged refurbishment plans, this should never translate into a guest feeling disappointed, undervalued, or unfairly charged. I am also disappointed to hear your comments regarding the manner in which you felt you were treated by our team, and this will be reviewed internally. As a returning guest, your feedback is taken very seriously, and I would welcome the opportunity to speak with you directly to better understand what occurred and to see how we may address this appropriately. Please feel free to contact me directly on 04… or via email at H1… should you wish to discuss this further. Once again, I apologise for the experience you have described and thank you for bringing these matters to my attention. Kind regards, Tony Pallotta Relief General Manager Mercure Perth 10 Irwin Street Perth 6000 Australia T +61 (0) 8 … M 04… E H1…

Customer review rating 4.0/5

Horton M. Business - Confirmed reviews ALL

Nice room and efficient check in and check out. Would love to have had ability to chrome cast or similar to your tv. Also the rooftop pool was surprisingly poorly signed given it’s your feature photo. I eventually found it but couldn’t open the door (it was only 5pm) so gave up. Maybe people in the other tower can’t get in there?

Dear M., Thank you for taking the time to share your feedback and for rating your stay with us 8/10. I’m pleased to hear that you enjoyed the room and found both check-in and check-out to be efficient. It’s also encouraging to see strong scores across accommodation, cleanliness, Wi-Fi, and overall experience. I appreciate your constructive comments regarding the TV functionality, pool signage, and access. Your feedback about the rooftop pool experience — particularly signage and access between towers — has been noted and will be reviewed. Likewise, your comments regarding shower water pressure and towel replacement preferences are helpful, and I understand how clearer options around reuse would enhance the guest experience. Thank you again for your thoughtful and balanced feedback. It assists us greatly as we continue to refine both our product and service delivery, and I hope we have the opportunity to welcome you back to Mercure Perth in the future. Kind regards, Tony Pallotta Relief General Manager Mercure Perth

Customer review rating 4.5/5

Rachel M. Families - Confirmed reviews ALL

The breakfast was also top notch

Dear Rachel, Thank you very much for taking the time to share your feedback and for rating your stay with us 9/10. I’m delighted to hear that you enjoyed our facilities, central location, and in particular our breakfast offering — it’s great to see such strong scores across arrival, cleanliness, service, and amenities. I’m also pleased that you felt recognised as an ALL member during your stay. Thank you for recommending Mercure Perth to others and for choosing to stay with us. We truly appreciate your support and hope to welcome you and your family back again in the future. Warm regards, Tony Pallotta Relief General Manager Mercure Perth

Customer review rating 1.5/5

Kara-lee D. Families - Confirmed reviews ALL

For the price we paid I was a bit disappointed with the hotel facilities. Pretty run down and food from the bar was overpriced and not the best quality! We ordered a cheese plate that took 45min to come and only after I followed up did it arrive 15min later! For what was on the board was shocking for the price of it and wait time! We will look to stay somewhere else next time!

Hi Kara-Lee, Thank you for taking the time to share your feedback following your recent stay with us. I would like to sincerely apologise for the disappointment you experienced. From the concerns raised around the condition of our facilities, to the delays and quality issues with food service, as well as the breakfast offering and overall value for money, it is clear that your stay did not meet expectations — particularly for a first visit. I am especially sorry to hear about the delay with the bar order and the quality of the cheese plate and breakfast. Waiting an unacceptable length of time for food, only to receive a product that does not reflect its price, is frustrating and not the experience we aim to provide. Your comments regarding the condition of the bathrooms, insufficient towels, Wi-Fi communication at check-in, and the assumptions made by our team have also been noted and will be addressed with the relevant departments. While we do have refurbishment plans in place, this should never detract from the standard of service, communication, and care delivered to our guests. I regret that this was not your experience and that we did not provide a stronger first impression. I would welcome the opportunity to speak with you directly to better understand your experience and to see how we may appropriately address your concerns. Please feel free to contact me on 04… or via email at H1… at a time convenient to you. Thank you again for your feedback, and I am sorry that we did not meet your expectations on this occasion. Kind regards, Tony Pallotta Relief General Manager Mercure Perth

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Other web-users rate our hotel

  • 1,249 reviews 8.9/10 Location
  • 2,104 reviews 5/10 Room
  • 1,466 reviews 7.7/10 Service
  • 63 reviews 5.3/10 WiFi
  • 922 reviews 5.7/10 Comfort
  • 804 reviews 4.5/10 Cleanliness
  • 634 reviews 2.9/10 Amenities
  • 541 reviews 2.7/10 Vibe

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