Novotel Bangkok Bangna 4 stars

Customer review rating (ALL Rating) 4.3/5 643 reviews

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Description

Hotel extras

  • Pool, Massage and Fitness Centre

  • Restaurants with various types of cuisine

  • Newly renovation meeting room as you need

  • 25-minute drive from Suvarnabhumi Airport

Our accommodation(s)

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Hotel location

Novotel Bangkok Bangna

333 Srinakarin Road, Nongbon, PRAVET
10250 BANGKOK
Thailand

GPS:13.673125, 100.646713

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  643 reviews

Customer review rating 5.0/5

Jonas H. Business - Confirmed reviews ALL

Excellent

Dear Mr. H., Thank you very much for your kind review. We are delighted to hear that you found our hotel comfortable and that our team provided excellent service during your stay. Your positive feedback is truly appreciated and serves as great motivation for all of us to continue delivering exceptional experiences to our guests. We look forward to welcoming you back for another pleasant stay in the near future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Customer review rating 2.0/5

Goh K. S. F. Business - Confirmed reviews ALL

The furniture in the room is old and not clean. The mattress spring could be felt and was uncomfortable; there was a sound when turning during sleep, which affected my sleep. I expect better quality from a prestigious brand like Novotel.

Dear Mr. Goh, Thank you very much for sharing your feedback. We sincerely regret that your stay did not meet the standards you expect from Novotel. We are particularly sorry to hear about the condition of the room furniture and the discomfort you experienced with the mattress, as well as the impact this had on your sleep. This is certainly not the experience we aim to provide, and your comments have been shared with our management and maintenance teams for immediate review and corrective action. Guest comfort and brand consistency are very important to us, and feedback like yours helps us identify areas where improvements are needed. We truly appreciate you bringing this to our attention and hope we will have the opportunity to restore your confidence in our hotel and brand in the future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Customer review rating 5.0/5

Dhakshana M. E. Business - Confirmed reviews ALL

Good

Dear value guest, Thank you for staying with us. We’re happy you enjoyed a comfortable stay and hope to see you again very soon. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Customer review rating 4.5/5

Ray W. Couples - Confirmed reviews ALL

We atttre well looked after by the staff and it makes for a very relaxing stay.

Dear Mr. W., Thank you for sharing your feedback. We’re pleased to know that you found our location convenient and enjoyed a comfortable stay. We’re glad our team helped make your visit relaxing. We truly appreciate your kind comments and look forward to welcoming you again. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Customer review rating 3.5/5

Theeraporn I. Business - Confirmed reviews ALL

Overall, the hotel feels quite old in terms of its atmosphere and in-room facilities; however, the staff provide excellent service and are very helpful.

Dear value guest, Thank you for taking the time to share your feedback. We’re glad to hear you had a comfortable stay and found our staff helpful and attentive. We appreciate your comments regarding the hotel’s atmosphere, facilities, and hallway carpeting. Your feedback is valuable and has been shared with our team as we continue to look for ways to improve our guest experience. We hope to have the opportunity to welcome you again in the future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Other web-users rate our hotel

  • 430 reviews 7.5/10 Location
  • 619 reviews 6/10 Room
  • 547 reviews 8.1/10 Service
  • 16 reviews 6.1/10 WiFi
  • 301 reviews 6.9/10 Cleanliness
  • 262 reviews 3.7/10 Vibe
  • 223 reviews 5.9/10 Comfort
  • 213 reviews 8.1/10 Breakfast

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