Novotel Bangkok Bangna

Novotel Bangkok Bangna 4 stars

TripAdvisor rating 4.0/5 993 reviews

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Description

Hotel extras

  • Sauna, Jacuzzi, Pool, Massage and Fitness Centre

  • Restaurants with various types of cuisine

  • Newly renovation Meeting room as you needs

  • Free shuttle bus to BITEC Exhibition Centre

  • 25-minute drive from Suvarnabhumi Airport

Hotel location

Novotel Bangkok Bangna

333 Srinakarin Road, Nongbon, PRAVET
10250 BANGKOK
Thailand

  • SRINAKARIN RD.:  N/A EASTERN BUS TERM

  • By plane

    SUVARNABHUMI BKK At 19km / 11.81 miles

  • By car

    BANGNA At 0.1km / 0.06 miles

  • By train

    HAU MARK TRAIN STATION At 5km / 3.11 miles

  • By train

    ON NUCH SKY-TRAIN STATION At 8km / 4.97 miles

GPS:13.673125, 100.646713

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Bangkok Bangna

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.0/5  993 reviews

Happy To Be Back

TripAdvisor rating 4.0/5

eddyl1107 Business - TripAdvisor review

Special Thanks to Khun Amy for take good care of me during my stay. And she even offer me surgical masks, very super appreciate her offer. Suggestion: Novotel Bangna don't have Premier Lounge, maybe to offer free use of Mini-Bar in room.

Dear Eddyl1107 We are honored to learn that you have enjoyed your stay with us here at Novotel Bangkok Bangna and thank you very much for your time in writing this review in Tripadvisor. I will make sure that the comments you have provide will be shared to our colleagues, especially Khun Amy to keep her motivated and to always keep our standard of guest experience at all times. In addition, the recommendation regarding premier lounge and free mini-bar will be share to our management team for considerations. Sincerely, Veeranat Limprasutr General Manager

Lovely hotel with friendly and helpful staff

TripAdvisor rating 5.0/5

YvonnePearmain TripAdvisor review

Stayed for 5 nights whilst visiting family in Bangna. Lovely hotel with friendly and helpful staff. Breakfast was great with lots of choices. Room clean. Good location for visiting Bangkok city. Taxis very cheap.

Dear Yvonne P., Thank you and we greatly appreciate you taking the time in providing positive comments in TripAdvisor about your stay in Novotel Bangkok Bangna. Our entire team would be delighted to know about your comments and how satisfied you were with our service during your 5 nights stay here with us. They will be all inspired by your comments to aim even more for the highest level of customer service at all times. On behalf of our Team, thank you for this review and acknowledging our strengths. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Overnight Transit Stay

TripAdvisor rating 5.0/5

Ashvindc Families - TripAdvisor review

Selected the hotel because of its proximity to BKK airport - within 20 minutes drive. Good value for money and was a pleasant overnight stay. Nice staff and services offered were up to expectations. Pleased.

Dear Ashvindc, Thank you for your ratings and comments regarding your stay at Novotel Bangkok Bangna. Our entire team would be delighted to know about your good comments and how satisfied you were with our service during your last stay. On behalf of our Team, thank you again for sharing your experience. We hope your next visit will be as perfect as the previous one. Sincerely, Prasert Boonchu General Manager

poor transportation service

TripAdvisor rating 2.0/5

pxe03101 Business - TripAdvisor review

What was astonishing for me was that hotel receptionist demanded 1100 bahts for limousine service to take me from hotel to airport. This was practically the first time ever that hotel did not provide limousine car for free. In addition the taxi from the airport to hotel charged me only 500 B. I will not use your hotel chain again as long as this exorbitant policy continues.

Dear pxe03101, Thank you so much for taking the time in providing comments in TripAdvisor about your stay in Novotel Bangkok Bangna. We are terribly sorry if you were unhappy with our paid limousine service from the hotel to the airport. Our limousine service which is a luxury car and definitely incomparable with the regular taxi that you took from the airport to our hotel. Though we do have a daily free shuttle van going around the area of Bangna, for example shopping malls and exhibition centers that we provide for our guests. On behalf of our Team, thank you again for sharing your experience and we sincerely apologize for any inconvenience caused. Sincerely, Prasert Boonchu General Manager

ฺBe carefully when raining season if you book hotel

TripAdvisor rating 2.0/5

SupMc Business - TripAdvisor review

Hotel entrance is flood when heavy raining . I cannot go back to hotel at night and have to find other place to stay at night and in the morning I cannot even go back to have breakfast and check-out. Appreciated for staff help but should improve hotel entrance way because every time of raining, big trouble to guest and cannot go back to stay in hotel also have to find other place instead . Lots of car parking at car park at front of hotel is falling down into water. I can't imagine if that day I park my car at there, my car will be flooded also. You have to urgently improve to this problem because your hotel entrance area is lower than street level so every time heavy raining , it is higher flood and guest will be suffer on this especially have to find other place to stay at night.

Dear SupMc, We greatly appreciate you taking the time in providing comments in TripAdvisor about your stay in Novotel Bangkok Bangna. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures and working with our local government to address the flooding issue and prevent future occurrence and also your feedback about the frequency of our shuttle service is being taken into much consideration. And with this, please do accept my sincerest apologies for all the inconvenience caused by this incident. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prasert Boonchu General Manager

Pleasant and helpful

TripAdvisor rating 4.0/5

L2371NWsue Business - TripAdvisor review

I was in Bangkok for a week on business and holiday. Traveling alone. The staff were always helpful and assisted me with any questions I had. The room was lovely and bed comfortable. I would stay there again if I had business in the area.

Dear L2371NWsue, Thank you and we really appreciate you taking the time in providing comments in TripAdvisor about your stay in Novotel Bangkok Bangna. I will definitely ensure that the comments you have provided about our accommodation and overall service will be shared to our colleagues. I am sure this will motivate her and the rest of our Team even more and always aim to exceed the service expectations of our guests all the time. On behalf of our Team, thank you again for sharing your experience. We hope your next visit will be as perfect as the previous one. Sincerely, Prasert Boonchu General Manager

A great stay in a thoroughly enjoyable hotel surrounded with great shopping

TripAdvisor rating 5.0/5

Ray W Couples - TripAdvisor review

Food is superb, shopping of all kinds is close by, the staff are terrific and the hotel has been refurbished. You won't be disappointed staying here, close to the airport, and so many other benefits. The hotel food is a big bonus as you don't have to venture out if you are weary from sightseeing and shopping.

Dear Ray W, We are honored to learn that you have enjoyed your stay with us here in Novotel Bangkok Bangna and thank you very much for the effort in writing these comments in TripAdvisor. We will actively use it to motivate our Team to always aim for service excellence. I will also let all of our colleagues know about your pleasant experience and how satisfied you were with our service during your stay. On behalf of our Team, thank you again for sharing and we really appreciate it. See you again soon. Sincerely, Prasert Boonchu General Manager

Bangkok Beauty

TripAdvisor rating 5.0/5

761carlf Business - TripAdvisor review

Fantastic hotel 15 mins from the exhibition centre and the end of the BTS train for the city. Great staff all friendly and helpful - superb food - we tried almost everything on the bar menu during the week. Thai - western - Indian all super food. Also the entertainment each night from a Gladys and her piano playing partner ( sorry didn’t catch his name) was superb - they really made us feel welcome.

Dear 761carlf, We are honored to learn that you have enjoyed your stay with us here in Novotel Bangkok Bangna and thank you very much for the effort in writing these comments in TripAdvisor. I will definitely ensure that the comments you have provided about our overall service and food and beverage at The Bar will be shared to our colleagues, most especially to Gladys. This will also serve as a motivation to her and to the rest of our team to always aim for the highest guest service experience at all times. On behalf of our Team, thank you for this perfect review and for acknowledging our strengths, we hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Nice stay in bangkok

TripAdvisor rating 4.0/5

paulpI3521YZ Business - TripAdvisor review

In Total a nice stay in Bangna Hotel. Only the reservation for a transport from Airport to Hotel was complicated. To prepay a 1000THB Limosine (+copy of credit Card both sides + page to fill out!?!), because of a lack of trust was a bit anoying. I booked 2 Rooms 2 nights which was already prepayed - so there was no doubt that I do not show face. At Airport there is a bigger limosine for 800THB and also a shuttle for free to novotels, still I do not understand this, but finally ok , now I know whom not to ask.

Dear paulpI3521YZ, Thank you and we greatly appreciate your review in TripAdvisor and your comments regarding your stay at Novotel Bangkok Bangna. I will definitely ensure that the comments you have provided will be shared to our entire Team and to the rest of our Management Team. Also, regarding your feedback about our limousine arrangement process, we do not actually require pre-payment for the service, but yes, we do require a copy of the credit/debit card account that we only use for guarantee. Nevertheless, I sincerely apologize if you felt that this is a trust issue. This will be taken into consideration and definitely will help us find ways to make our service a lot convenient for our guests. On behalf of our Team, thank you again for sharing your experience. We hope your next visit will be as wonderful as the previous one. Sincerely, Prasert Boonchu General Manager

Much imporvement needed on service

TripAdvisor rating 3.0/5

811llee Business - TripAdvisor review

As Accor Plus member, I was a little disappointed of the services, or more like the perks that Accor Plus members are entitled to, at Novotel Bangkok Bangna. 1) Given that the hotel does not have an Exeuctive lounge, Accor Plus Platinum members should be entitled to free Breakfast in the accomodation package. This normally should be entitled to 2 guests per room. At Novotel Bangna, we were told by the restaurant staffs that each Platinum member is only entitled to free breakfast for 1 guest only. I was a little surprised to hear that, especially when I actually booked 2 rooms for 1 guest per room and was only to entitle to 1 free breakfast. 2) Only 1 free beverage voucher was given to each Accor Plus member no matter how many days the booking is for. Hotel should think of giving out more beverage voucher if the guest were to make a longer stay. 3) Free beverage voucher must be consumed at the bar and cannot be consumed at the restaurant. In the past, this was not the case. Are not the restaurants and the bar under the same management? 4) I had managed to convince all my peers to apply for Accor Plus. During this period of stay, we had 4 Accor Plus members booking 5 rooms for 4 to 5 nights per pax. When we had dinner at the Chinese restaurant, even though we have 4 Accor Plus members, we were only entitled to 20% discount for dining at the restaurant even though the dinner was from alacate menu. We wanted to split the bills to optimize our membership discount but was told that we cannot do that. For business wise, hotel staffs should practice some flexibilities instead of going on everything by the book. This will simply discourage group stays by Accor Plus members in the future. In fact, after this stay, all my peers are now thinking twice whether we should have our group stay at Novotel Bangna on our future visits to Bangkok Bangna.

Dear 811llee, Thank you so much for taking the time in providing comments in TripAdvisor about your stay in Novotel Bangkok Bangna. And thank you so much for convincing your colleagues to become AccorPlus members. Also, I want to personally apologize for all the disappointment that you've experienced during your last stay with us. The executive lounge are still on the list of our projects, just to let you know. The complimentary breakfast (substitute for the executive lounge) will be offered to Le Club and Accor Plust AccorHotels Platinum members and registered guests staying in the same room at the hotel's restaurant, subject to restaurant's conditions and hours of operation at time of stay. This was actually mentioned in the website, www.accorhotels.com. The drink vouchers we can certainly be flexible. Rest assured that all your feedback are taking in to consideration and will be escalated to our corporate office if necessary. On behalf of our Team, thank you again for sharing and we really appreciate it. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Overnight Stay Satisfied

TripAdvisor rating 5.0/5

bkk_jl Families - TripAdvisor review

Stayed with family (with child). Overall stay was good. Hotel staffs were nice and customer oriented. Room is spacious with complete toiletries, got a nice view as well. Breakfast is superb! Able to use facilities such as fitness, sauna, jacuzzi. If you are checking in with a child, they have kids corner area inside “The Square”. Though it was a short trip but we are able to maximize our stay. You can also visit "The Bar" for happy hour at reasonable price, it's relaxing. We will come back again.Location wise: Novotel Bangkok Bangna is strategically located between malls, airport and convention center. The hotel has shuttle service. Malls are nearby with a short taxi ride. Hotel area gets flooded during heavy rains so expect a traffic jam and difficulty of getting a ride should you wish to go out. But I guess staying inside the hotel and enjoy the facilities is the best option unless you have an important things to do outside.

Dear bkk_jl, We are honored to learn that you and your family have enjoyed your stay with us here in Novotel Bangkok Bangna and thank you very much for the effort in writing these comments in TripAdvisor. I will definitely ensure that the comments you have provided will be shared to our entire Team. These will keep our Team motivated in always aiming for the highest level of service experience to all of our guests at all times. On behalf of our Team, thank you for this perfect review and acknowledging our strengths. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Bangkok for a day

TripAdvisor rating 4.0/5

Go02466565978 Business - TripAdvisor review

For a short trip where the hotel hotels are to expensive this hotel is a gem that is not too far from the airport... 20 minutes with no traffic. Great rooms, great food and amenities that make the stay rewarding.

Dear Go02466565978, We are honored to learn that you have enjoyed your stay with us here in Novotel Bangkok Bangna and thank you very much for the effort in writing these comments in TripAdvisor. I am really glad to know that you're satisfied with our food and renovated accommodations. I will definitely share this to our colleagues and to the rest of the Management Team. They will be all inspired by your comments to aim even more for the highest level of guest experience at all times. On behalf of our Team, thank you again for sharing your experience. We hope your next visit will be as perfect as the previous one. Sincerely, Prasert Boonchu General Manager

1/3 the price of it's sister property at the airport and away from airport noise.

TripAdvisor rating 5.0/5

Robert F J Solo travel - TripAdvisor review

This is my go to Novotel with I have an early departure of just need to chill in a place where the Sky Train (BTS) is close by so getting to the down town area of BKK is a snap and NO TRAFFIC to fight. Highly recommended.

Dear Robert F J, Thank you and we greatly appreciate you taking the time in providing comments in TripAdvisor about your stay in Novotel Bangkok Bangna. I will definitely ensure that the comments you have provided will be shared to our entire Team. These will keep our Team motivated in always aiming for the highest level of service experience to all of our guests at all times. On behalf of our Team, thank you for engaging in our survey and acknowledging our strengths. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Home Away from Home

TripAdvisor rating 4.0/5

762gregb Business - TripAdvisor review

I spend many nights here and all the staff look after me very well from the time you arrive till the time you are departing Special mention for the band in the hotel bar. Very good music giving onebthe ability to unwind

Dear Greg B, Thank you and we greatly appreciate you taking the time in providing comments in TripAdvisor about your stay in Novotel Bangkok Bangna. I will definitely ensure that the comments you have provided will be shared to our entire Team and most especially to our The Bar team. These will keep our Team motivated in always aiming for the highest level of service experience to all of our guests at all times. On behalf of our Team, once again, thank you for your trust and loyalty. We hope your next visit will be as perfect as the previous one. Sincerely, Prasert Boonchu General Manager

bangkok, bangna

TripAdvisor rating 5.0/5

rtjones1503 Business - TripAdvisor review

great hotel, great service!..always enjoy novotel hotels!... staff friendly and accommodating, great food selection in restaurant. clean and affordable. been using novotel for past 15+ years in asia and never had complaint! not even minor complaints!

Dear rtjones1503, We are ecstatic to learn that you have enjoyed your stay with us here in Novotel Bangkok Bangna. Always an honor to receive positive feedback from our guests.I will definitely ensure that the comments you have provided will be shared to our colleagues and to the rest of the Management Team. This, will yet again, motivate our entire workforce to provide the highest level of customer service experience to our guests to feel at home, away from home. On behalf of our Team, thank you for your loyalty and for your effort in putting comments in TripAdvisor. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

Not my favorite hotel

TripAdvisor rating 3.0/5

petermI1566RN Couples - TripAdvisor review

In this hotel I had the same problem like in Novotel Bangkok Ploenchit Sukhumvit, they really wanted a deposit for my stay. What kind of management is that who doesn’t trust their guest? I have never experienced anything like that, presumably the management cannot trust the Thais, but everyone is thrown into the same pot. Next thing I did not understand is that the management of the welcome drink makes a difference between the A-Club members and depending on the status you get more or less offered. There is more generous in other Novotels, they don’t make a difference between the members. The rooms have the same interior as the Novotel Bangkok Ploenchit Sukhumvit but significantly smaller.

Dear petermI1566RN, Thank you and we greatly appreciate you taking the time in providing comments in TripAdvisor about your stay in Novotel Bangkok Bangna. After going thru your comments, first, I would like to apologize for any inconvenience caused by asking for the security deposit during check-in. We just want to explain to you that this is actually part of our standard operating procedures. Secondly, we will definitely look upon further our Le Club welcome drink menu and see how we can improve on this area. On behalf of our team, thank you so much again for your feedback. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

In dire need for upgrades

TripAdvisor rating 3.0/5

Leon L Business - TripAdvisor review

The hotel is old while charges a moderate high rate as compare to other hotels nearby. There are a couple of new modern boutique hotels that not only offer at half the price, but also offer complete breakfast as well, with pool facility. It does not have an executive lounge. Even if you are a Platinum Accor Plus member, you are not treated with any free breakfast entitlement like any other Novotel will offer. Hope the hotel can, in the future, offer such entitlement. Otherwise, there is not really that much incentive given that it is somewhat in the middle of nowhere, not in close walking proximity to any shopping malls or restaurants.

Dear Leon L, Thank you and we greatly appreciate you taking the time in providing comments in TripAdvisor about your stay in Novotel Bangkok Bangna. Your feedback about our accommodation, pool and other services and facilities are all well noted. We just want to let you know that we are still on the process of renovating our accommodations and majority of our facilities. We are convinced that these projects will make your stay even more pleasurable in the near future. And also we apologize if you were not informed about your complimentary breakfast as part of your soft benefits since you are a AccorPlus Platinum member and as a substitute for the executive lounge. You can email our reservations team in the future so we can sort this out on your future reservations/stays with us. We apologize for any inconvenience caused. On behalf of our Team, thank you again for sharing your experience. We hope your next visit will be as perfect as the previous one. Sincerely, Prasert Boonchu General Manager

services and food is not good at all.

TripAdvisor rating 1.0/5

wilsonwong388 Business - TripAdvisor review

i went to the restaurant with my customers and the service is slow and the food is bad. disappoined. When I checked out at 5:15am. The guy in the reception is unprofessional at all. DISAPPOINTED. It cost me @4300 thb. NOT money for value at all.

Dear wilsonwong388, Please accept our deepest thanks for putting an effort to complete our survey and providing us comments that will further better our accommodation and services as you stay with us here in Novotel Bangkok Bangna. We see that our actions have impacted you unnecessarily. Please do accept my sincerest apologies for any inconvenience caused. I and the management team will do the necessary investigation about your unpleasant dinner experience in our restaurant and with our front desk during your check-out. Your feedback will be used in creating and effective training plan for all of our staff to avoid these incidents from happening again. We’d like you to know that there is nothing we treat of a better value than satisfied guests who can’t wait to get another better experience while they are away from their home. To this day, one of our focuses will be your suggestion as we are convinced that it will create a better customer experience. We will be increasing our efforts so that in the future, this matter will not happen again. We hope to see you again. Sincerely, Prasert Boonchu General Manager

Good

TripAdvisor rating 4.0/5

carlossis Business - TripAdvisor review

The hotel was ok. nothing special. The buffet lunch time is just up to 2pm, i think they should increase it. The staff was nice. The room was very good. Not very far from the airport and to the trade and exhibition center.

Dear carlossis, Thank you so much and we really appreciate you for taking the time in providing comments in TripAdvisor about your stay in Novotel Bangkok Bangna. I will make sure that the comments you have provided will be shared to our colleagues to keep them motivated and also we'll look upon further and analize if we can extend our buffet lunch time. On behalf of our Team, thank you again for sharing your experience. We hope your next visit will be as perfect as the previous one. Sincerely, Prasert Boonchu General Manager

Best Accor Property near BKK airport

TripAdvisor rating 5.0/5

Robert F J Solo travel - TripAdvisor review

BangNa is the perfect spot if you need an Accor property but don't what the price at the airport Novotel or the noise of down town Bangkok. Friendly staff, outstanding breakfast and comfortable room set this Novotel apart.

Dear Robert F J, Thank you and we really appreciate you taking the time in providing comments in TripAdvisor about your stay in Novotel Bangkok Bangna. Our entire team would be glad to know about your comments and how satisfied you were with our overall services during your last stay. I will definitely ensure that these will be shared to them and to our management Team. These will definitely keep our team motivated in always providing the highest level of guest experience. On behalf of our Team, thank you again for sharing and we really appreciate it. We hope to see you again soon. Sincerely, Prasert Boonchu General Manager

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