Dear Mr. N., Thank you very much for your wonderful feedback and for choosing Novotel Bangkok Bangna. We are delighted to hear that you found our hotel comfortable, clean, and well maintained, and that you had a very pleasant stay with us. We are especially pleased to know that you plan to return on your next visit. Your kind words are greatly appreciated and serve as wonderful encouragement to our entire team. We look forward to welcoming you back to Novotel Bangkok Bangna and making your next stay just as enjoyable. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. S. Thank you very much for your kind feedback and for choosing Novotel Bangkok Bangna. We are pleased to hear that you enjoyed a comfortable and pleasant stay with us. Your satisfaction means a great deal to our team. We look forward to welcoming you back for another enjoyable experience in the future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. Gaurav, Thank you for taking the time to share your feedback following your stay at Novotel Bangkok Bangna. We are pleased to know that your overall stay was okay, while we sincerely regret that the condition of our property and rooms did not fully meet your expectations. We appreciate your comments, as they help us identify areas where improvements are needed. We also understand your concern regarding the limited Indian cuisine options. Your feedback has been shared with our Food & Beverage team for consideration as we continue to review ways to better accommodate the diverse preferences of our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. A., Thank you very much for sharing your wonderful feedback following your stay at Novotel Bangkok Bangna. We are delighted to hear that you enjoyed the comfort of your room, our room service, and the wide selection available at breakfast. It is also wonderful to know that our Reception and Concierge teams provided helpful and attentive service, and that you found the shuttle service to the exhibition centre convenient and useful. Your kind feedback is greatly appreciated and will certainly be shared with our team as encouragement to continue providing excellent service. We look forward to welcoming you back to Novotel Bangkok Bangna for another comfortable and enjoyable stay. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. Xinggang G., Thank you for taking the time to share your feedback following your recent stay at Novotel Bangkok Bangna. We value all comments from our guests, as they help us continually review and evaluate our operations. First, I would like to address your concerns regarding our property’s cleanliness, air-conditioning, and overall maintenance. We take upkeep and housekeeping standards very seriously. Your notes regarding the lobby ceiling, public area maintenance, and room furnishings have been shared directly with our Chief Engineer and Executive Housekeeper for immediate review and corrective action. Regarding our culinary offerings, we continually evaluate our buffet and dining menus to cater to a diverse international clientele, and we appreciate your suggestions regarding expanded regional options. However, I must also respectfully address your comments regarding our hotel policies. Novotel Bangkok Bangna operates as a strictly non-smoking property in full compliance with Thai law and Accor brand standards. This policy is established to safeguard the health, comfort, and safety of all our guests, as well as to maintain the air quality throughout our rooms and ventilation systems. When a non-smoking policy is violated, specialized deep cleaning, air purification, and room restoration are strictly required before the room can be safely allocated to the next guest. The cleaning fee of THB 5,000 charged upon departure is a standard policy applied transparently and impartially to cover these recovery costs—not as an arbitrary penalty or a sign of disrespect toward any guest or corporate partner. We deeply appreciate and value our relationships with all of our long-term corporate partners and international guests, including our valued Chinese business community. However, maintaining a safe, healthy, and comfortable environment for every guest requires consistent adherence to hotel policies across the board. We appreciate your feedback and wish you all the best in your future travels. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. L., Thank you very much for your wonderful review and for choosing Novotel Bangkok Bangna for your stay in Bangkok. We are delighted to hear that you enjoyed your comfortable stay and appreciated the helpful and accommodating service from our team. It is especially heartwarming to know that Zonya and Beer were able to assist in preparing a special birthday surprise for your guest and help make the occasion memorable. We will certainly share your kind compliments with Zonya and Beer, who will be very happy to know that their efforts were appreciated. Thank you once again for your continued support. We look forward to welcoming you back for your next visit and creating another enjoyable experience. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Ariel, Thank you very much for your kind review and for choosing Novotel Bangkok Bangna. We are delighted to hear that you enjoyed a comfortable stay and, in particular, that our team was helpful and attentive throughout your visit. Knowing that our staff helped you feel at home is a wonderful compliment, and we will be sure to share your kind words with the team. It was a pleasure having you as our guest, and we look forward to welcoming you back to Novotel Bangkok Bangna for another comfortable stay. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. Robert, Thank you very much for your wonderful review and for choosing Novotel Bangkok Bangna for your 9-night stay. We are delighted to hear that you had a pleasant and comfortable stay and that our team helped make your time away from home a positive experience. Your kind words and appreciation are truly encouraging to all of us. It was our pleasure to have you with us, and we sincerely hope to welcome you back to Novotel Bangkok Bangna on your next visit to Bangkok. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Ms. L., Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your recent stay at Novotel Bangkok Bangna did not meet your expectations. We are particularly concerned to hear about the condition of the room, the lack of hot water, and your experience with our team. We understand how important a comfortable, well-maintained room and attentive service are, especially when you are staying with us for work. Please accept our sincere apologies for the inconvenience and disappointment caused. We also regret that the condition of the room and the hotel’s atmosphere upon arrival left such a negative impression. Your comments regarding the room and corridor conditions have been noted and will be shared with our relevant departments for review and follow-up. We will also look into the hot water issue and the service experience you described. Regarding your request to check out early, our cancellation and refund conditions are based on the terms of the reservation. Nevertheless, we understand your frustration and regret that the situation could not be resolved in a way that met your expectations. We truly value the fact that your friend had stayed with us more than 20 times previously, and we are especially sorry that this recent experience has changed his impression of our hotel. Your feedback is important to us, and we will use it to identify areas where we need to improve. We hope you will allow us an opportunity in the future to provide the comfortable and welcoming experience that you and your friends should reasonably expect from us. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Khun Niwat, Thank you for sharing your feedback following your stay at Novotel Bangkok Bangna. We are pleased to know that you found our location convenient and that you had an otherwise enjoyable experience. We are, however, sorry to hear that our breakfast selection and the service provided during breakfast did not meet your expectations, particularly in comparison with your experiences at other Novotel hotels. We understand that breakfast is an important part of the guest experience, and we regret that we fell short on this occasion. Your comments have been shared with our Chef and ourFood & Beverage team for careful review, particularly regarding the quality and variety of the breakfast offering as well as the level of service. Feedback such as yours is valuable in helping us identify areas where we can improve. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide a more satisfying experience on your next visit. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. K., Thank you very much for your excellent review. We are delighted to hear that you found our location convenient for accessing the airport and BITEC, and that you were pleased with the friendly and helpful service provided by our team. Your kind words are a wonderful encouragement to our staff, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Novotel Bangkok Bangna for another enjoyable stay. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Ms. Katarina, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your stay and found our staff friendly and welcoming. We sincerely apologize for the repeated issue with your room key card. We understand how frustrating and inconvenient it must have been to have the card fail several times during your stay. We will share your feedback with our engineering team so that we can investigate and improve our service. Thank you again for your understanding and for recognizing the efforts of our staff. We hope to have the opportunity to welcome you back and provide you with a smoother and more comfortable experience. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. Isidoro, Thank you for taking the time to share your honest feedback with us. We are truly sorry to learn that your experience did not meet your expectations. We sincerely regret the condition of the gym equipment and pool area, as well as the cleanliness and maintenance concerns you experienced in your room and bathroom. We understand how these issues can affect the overall comfort and enjoyment of a stay, and we apologize for the disappointment caused. Please be assured that your comments have been shared with our Engineering and Housekeeping teams for their attention and follow-up. Feedback such as yours is important to us as we continue working to improve the condition of our facilities and the quality of our guest experience. We appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Guest, Thank you for returning to Novotel Bangkok Bangna and for sharing detailed feedback about your recent stay. We sincerely appreciate your continued support, and we are sorry to learn that your September experience did not meet the standard you experienced during your previous stay in March. We understand your disappointment, particularly as a returning guest. We are pleased that you enjoyed the upgraded room and modern furnishings during your March stay, but we regret that your room in September did not provide the same level of comfort and overall impression. We also apologize for the lack of bathrobes and the service experience you encountered. We understand that consistency is especially important for returning guests. The standard room and the Superior room amenities set in the room are not the same. Your feedback regarding the furniture on Level 4 (the standard room) is also appreciated and has been noted as part of our ongoing efforts to improve the condition and comfort of our guest rooms. We are truly sorry that this stay left you disappointed and uncertain about returning. We value your loyalty and would be grateful for the opportunity to welcome you back and provide a more consistent experience that reflects the standards you experienced during your previous visit. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Ms. K., Thank you for taking the time to share detailed feedback regarding your recent stay at Novotel Bangkok Bangna. Please accept our sincere apologies for the disappointing experience you encountered. We understand your frustration, particularly as you were in a hurry to attend a meeting at our hotel. We are especially concerned to hear about your experience at the front desk. The attitude and level of attentiveness you described are not representative of the warm and professional service we expect from our team. We sincerely apologize that you were left waiting without receiving the assistance you needed. Your feedback has been noted and will be addressed with the relevant team to help ensure that our guests receive prompt and courteous service at all times. We also apologize for the condition of the tissue box in your room and for the fact that it was not replenished during your stay. This is certainly not the standard of room inspection and housekeeping service we aim to provide, and we will reinforce our checking and replenishment procedures with the housekeeping team. Regarding the air-conditioning, we are sorry that you were unable to adjust the temperature comfortably and that your colleagues experienced a similar issue. We understand how important a comfortable room environment is, and we will have our engineering team review this matter to identify and resolve any underlying issue. We truly regret that these experiences affected your overall impression of our hotel and led you to feel that you would not return. Your feedback is valuable to us and will be used to improve our service and facilities. We sincerely hope that, despite this experience, you may give Novotel Bangkok Bangna another opportunity to provide you with the level of service and comfort you rightfully expect. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. L., Thank you for taking the time to share your feedback following your stay at Novotel Bangkok Bangna. We are pleased to hear that you enjoyed our breakfast and found it to be a highlight of your stay. However, we sincerely apologize for the condition of our gym equipment and understand how disappointing it must have been to find that several machines were not functioning properly. Please be assured that your feedback has been shared with our Engineering and Management teams for review and necessary action. We are committed to maintaining our facilities to a standard that meets our guests’ expectations. We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience in the future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Khun Poomipat, Thank you very much for your wonderful feedback following your stay at Novotel Bangkok Bangna. We are delighted to hear that you enjoyed the spacious room and the variety of our breakfast selection. It is wonderful to know that you found everything to be good during your stay. We also sincerely appreciate your suggestion regarding extending our breakfast hours until 10:30 a.m. We value our guests’ feedback and will certainly share your suggestion with the relevant team for consideration. Thank you once again for choosing Novotel Bangkok Bangna. We look forward to welcoming you back for another enjoyable stay. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. H., Thank you for taking the time to share your feedback following your stay at Novotel Bangkok Bangna. We are pleased to hear that you found our hotel clean and comfortable. At the same time, we sincerely apologize for the inconvenience caused by the unstable water pressure and shower temperature. We understand how important a consistent and comfortable shower experience is, and your comments have been shared with our Engineering team for further investigation and improvement. Thank you again for bringing this matter to our attention. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Ms. C., Thank you very much for taking the time to share such a wonderful review of your stay at Novotel Bangkok Bangna. We are delighted to hear that you enjoyed the warm welcome from our team, the complimentary refreshments, and the cleanliness and spaciousness of your room. It is also wonderful to know that you appreciated the welcome fruits and cookies, as well as the quality and value of our dining options. Your kind comments are a great encouragement to our entire team, and we are pleased that we could make your stay comfortable and enjoyable. Thank you once again for choosing Novotel Bangkok Bangna. We look forward to welcoming you back again on your next visit to Bangkok. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager