Dear Khun Boonmee, Thank you for revisit Novotel Bangkok Bangna and for taking the time to share your detailed feedback with us. We are pleased to know that you have noticed improvements during your recent stay and appreciate the efforts made by our team, particularly regarding our breakfast offerings. Your recognition is a great encouragement to us as we continue striving to enhance our guest experience. However, we sincerely apologize for the inconveniences you encountered in room 711. We regret that the condition of the mattress affected your comfort and disturbed your wife's rest. We also apologize for the difficulties in adjusting the air-conditioning temperature and the inconsistent hot water supply during your stay. Please be assured that your comments have been shared with our Engineering and Housekeeping teams for further inspection and necessary follow-up. We understand how important a comfortable room environment is for a restful stay, and we appreciate you bringing these matters to our attention. Thank you once again for your continued support, constructive feedback, and for giving us the opportunity to improve. We sincerely hope to welcome you back to Novotel Bangkok Bangna and provide you with a much more comfortable and satisfying experience on your next visit. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. Richard, Thank you very much for sharing your wonderful feedback following your recent stay at Novotel Bangkok Bangna. We are delighted to hear that you enjoyed our convenient location, with easy access to the BTS Yellow Line and Suvarnabhumi Airport. It is also lovely to know that you appreciated the friendliness of our team, our breakfast selection catering to both Thai and international tastes, and the relaxing atmosphere of our bar. Your kind comments and recognition of the value we offer are truly appreciated and will be shared with our team as encouragement to continue delivering memorable hospitality experiences. Thank you once again for choosing Novotel Bangkok Bangna. We look forward to welcoming you back for another enjoyable stay in the near future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Khun Phimchanika, Thank you for taking the time to share your feedback following your recent stay at Novotel Bangkok Bangna. We are pleased to know that you appreciated our convenient location and were particularly satisfied with the excellent service provided by our Housekeeping team. Your kind recognition will certainly be shared with our colleagues as encouragement to continue maintaining high standards of service. At the same time, we appreciate your honest comments and regret that your overall experience was not particularly memorable. Your feedback motivates us to continuously improve and create more enjoyable experiences for our guests. We hope to have the pleasure of welcoming you back and providing you with an even better stay in the future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. L., Thank you for your wonderful feedback. We are delighted to know that you enjoyed your stay at Novotel Bangkok Bangna and found our location convenient. It is especially rewarding to hear that our Front Desk team made a positive impression through their friendliness, helpful recommendations on local food, and guidance on nearby attractions and facilities. Your kind words are a great encouragement to our team, and we will be sure to share your compliments with them. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. Edmund, Thank you very much for your kind and thoughtful feedback. We are delighted to hear that Ms. Yu from our Housekeeping team made your stay special through her warm smiles, friendliness, and attentive care. It is especially heartwarming to know that she remembered you on your return visit and made you feel comfortable and at home. We are also pleased to know that our Concierge and Front Desk teams contributed positively to your experience. Your kind recognition means a great deal to our team, and we will be sure to share your wonderful comments with Ms. Yu and the teams. Thank you for choosing Novotel Bangkok Bangna. We look forward to welcoming you back for another memorable stay. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. H., Thank you for sharing your feedback with us. We are pleased to hear that you found our accommodation comfortable and our location convenient for your business visit. However, we sincerely apologize for the inconvenience caused by the weak water pressure. We appreciate you bringing this matter to our attention, and we will share your feedback with our Engineering team for further inspection and improvement. Thank you for choosing Novotel Bangkok Bangna. We hope to have the pleasure of welcoming you back and providing you with an even more comfortable stay. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Ms. M., Thank you for sharing your lovely feedback with us. We are delighted to hear that you enjoyed the comfort of our beds, the cleanliness of your room, and the overall experience at Novotel Bangkok Bangna. It is especially rewarding to know that you had a wonderful dining experience and that our Dining Room team made you feel welcome with their friendly and helpful service. Your kind words will certainly be shared with the team as encouragement. Thank you once again for choosing to stay with us. We look forward to welcoming you back to Novotel Bangkok Bangna for another enjoyable stay. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Ms. Y., Thank you for sharing your detailed feedback following your stay. We are pleased to hear that you enjoyed the comfort of our rooms, found our hotel suitable for business travel, and appreciated our morning shuttle service to BITEC. We also appreciate your comments regarding the surrounding area and the shower control. We understand how important convenience and ease of use are to our guests, and we sincerely apologize for the inconvenience caused by the tight shower knob. We will share your feedback with our engineering team for inspection and follow-up. Your comments are valuable to us as we continuously strive to improve our facilities and enhance the overall guest experience. Thank you once again for choosing Novotel Bangkok Bangna. We look forward to welcoming you back for another comfortable and pleasant stay on your next visit to Bangkok. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Ms. Quinn, Thank you for taking the time to share your feedback following your stay at Novotel Bangkok Bangna. We are pleased to hear that you found your room clean and comfortable. At the same time, we appreciate your constructive suggestions regarding our breakfast selection and Wi-Fi coverage. We understand that a greater variety of breakfast options, including more traditional Thai dishes, would enhance your dining experience. Your comments will be shared with our culinary team for consideration as we continue to improve our offerings. We also regret the inconvenience caused by the limited Wi-Fi coverage in certain areas of your room, and we will share your feedback with our technical team for further review. Your feedback is valuable to us, as it helps us identify opportunities to improve our facilities and services. We sincerely appreciate your input and hope to have the pleasure of welcoming you back to Novotel Bangkok Bangna for an even more enjoyable stay in the future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. Pavel, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location near Suvarnabhumi Airport, the quiet atmosphere of our rooms, and our breakfast selection. However, we sincerely apologize for the inconvenience caused by the mattress condition and the frequent Wi-Fi disconnections in your room. We understand how frustrating this must have been, especially when you needed a stable internet connection to work throughout your stay. Please be assured that your comments regarding the mattress and Wi-Fi connectivity are important to us and will be shared with the relevant teams for review and improvement. We truly regret that these issues affected your overall experience. Your feedback helps us identify areas where we need to improve, and we appreciate you bringing these matters to our attention. We hope to have another opportunity to welcome you back to Novotel Bangkok Bangna and provide you with a more comfortable and seamless stay. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. T., Thank you very much for your wonderful feedback and for choosing Novotel Bangkok Bangna. We are delighted to hear that you had a great time with us and found your stay comfortable and good value. It is especially pleasing to know that you were satisfied with our service and enjoyed the food from our room service. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue providing enjoyable experiences for our guests. Thank you once again for your support. We look forward to welcoming you back to Novotel Bangkok Bangna next year for another memorable stay. Sincerely yours, Pheerphat Phatraprasit Guest Service Manager

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your stay at Novotel Bangkok Bangna. We are pleased to hear that you enjoyed a comfortable and peaceful stay, found the hotel clean, and appreciated the variety of breakfast options. We are also grateful to know that you would consider staying with us again when visiting this part of Bangkok. At the same time, we sincerely apologize for the inconvenience you experienced when trying to make your booking through our app. We understand how frustrating it must have been to encounter repeated issues and have to try different browsers and settings before successfully completing your reservation. This is certainly not the seamless experience we aim to provide. Your feedback is very valuable, and we will share your comments with the relevant team so that the issue can be reviewed and addressed. We truly appreciate your patience and persistence in completing your booking. Thank you once again for choosing Novotel Bangkok Bangna and for your constructive feedback. We hope to have the pleasure of welcoming you back and providing an even smoother experience from the moment you make your reservation. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Khun Chotip, Thank you for taking the time to share detailed feedback. Please accept our sincere apologies for the disappointing experience you and your family encountered during your stay. We fully understand how frustrating and concerning it must have been to change rooms multiple times, particularly when the issues involved room condition, unpleasant odors, and cleanliness. We are especially concerned to learn about the strong odor in the suite bathroom and the stains you observed outside the subsequent room. These matters are not in line with the standards we strive to maintain at Novotel Bangkok Bangna, and we sincerely regret that we did not provide you with the comfortable and reassuring stay you should have received. Your loyalty and trust in our brand are greatly valued, and we recognize that the condition of the suite did not meet the expectations. Please be assured that your comments have been taken very seriously and have been shared with the relevant departments for a thorough inspection and follow-up, particularly concerning the reported odors, room condition, and areas of concern regarding the ceiling stains. We will use your feedback to identify the necessary corrective actions and prevent similar issues from affecting our guests. Once again, we sincerely apologize that your stay fell so far short of expectations. Thank you for bringing these concerns to our attention. We hope we may have an opportunity in the future to restore your confidence in Novotel Bangkok Bangna and provide the standard of experience you rightfully expect. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. Ashish, Thank you very much for taking the time to share your detailed and positive review following your stay at Novotel Bangkok Bangna during Gastech 2026. We are delighted to hear that our location was convenient for your visit to BITEC and that you enjoyed a comfortable and seamless stay with us. It is wonderful to know that you appreciated our complimentary airport pick-up, the shuttle service to BITEC, and the punctuality and comfort of our transportation services. We are also pleased that you enjoyed our breakfast and found your room neat, clean, quiet, and comfortable, while having a positive experience with our team’s service attitude and our Wi-Fi connectivity. Your kind feedback is a great encouragement to our entire team, and we truly appreciate your choosing Novotel Bangkok Bangna for your visit to Bangkok. We look forward to welcoming you again on your next visit. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. Steven, Thank you very much for your wonderful review and for choosing Novotel Bangkok Bangna. We are delighted to hear that our team was exceptionally helpful and able to assist you with your questions both before your arrival and throughout your stay. Providing attentive and friendly service is very important to us, and your kind words are a great encouragement to our colleagues. Thank you once again for sharing your experience. We truly appreciate your support and look forward to welcoming you back to Novotel Bangkok Bangna in the future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. Alain, Thank you very much for taking the time to share your wonderful experience with us. We are truly pleased to know that Novotel Bangkok Bangna was able to provide you with a comfortable and welcoming stay during the unexpected flooding in Bangkok. We understand that your travel plans changed at short notice, and it is our pleasure to have been able to accommodate you so quickly after your booking through the ALL App. We are especially delighted that you were pleasantly surprised by the suite upgrade and that our team was ready to welcome you upon your arrival. Your kind feedback is a great encouragement to our entire team. We sincerely hope to have the pleasure of welcoming you back to Novotel Bangkok Bangna under more relaxed circumstances for another enjoyable stay. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. N., Thank you very much for your wonderful feedback and for choosing Novotel Bangkok Bangna. We are delighted to hear that you found our hotel comfortable, clean, and well maintained, and that you had a very pleasant stay with us. We are especially pleased to know that you plan to return on your next visit. Your kind words are greatly appreciated and serve as wonderful encouragement to our entire team. We look forward to welcoming you back to Novotel Bangkok Bangna and making your next stay just as enjoyable. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. S. Thank you very much for your kind feedback and for choosing Novotel Bangkok Bangna. We are pleased to hear that you enjoyed a comfortable and pleasant stay with us. Your satisfaction means a great deal to our team. We look forward to welcoming you back for another enjoyable experience in the future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. Gaurav, Thank you for taking the time to share your feedback following your stay at Novotel Bangkok Bangna. We are pleased to know that your overall stay was okay, while we sincerely regret that the condition of our property and rooms did not fully meet your expectations. We appreciate your comments, as they help us identify areas where improvements are needed. We also understand your concern regarding the limited Indian cuisine options. Your feedback has been shared with our Food & Beverage team for consideration as we continue to review ways to better accommodate the diverse preferences of our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager