Novotel Bangkok Bangna 4 stars

Customer review rating (ALL Rating) 4.4/5 677 reviews

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333 Srinakarin Road, Nongbon, PRAVET, 10250 BANGKOK, Thailand

Description

Hotel extras

  • Pool, Massage and Fitness Centre

  • Restaurants with various types of cuisine

  • Newly renovation meeting room as you need

  • 25-minute drive from Suvarnabhumi Airport

Our accommodation(s)

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Hotel location

Novotel Bangkok Bangna

333 Srinakarin Road, Nongbon, PRAVET
10250 BANGKOK
Thailand

GPS:13.673125, 100.646713

Telephone
Fax +66 2 366 0506

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  677 reviews

Customer review rating 0.5/5

Molin K. Families - Confirmed reviews ALL

Slow service and horrible … we have stayed in more the 20 All Accor hotels in the last 3 years of platinum member ….. this hotel is worst the 3 star . Sorry

Dear Khun Molin, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Bangkok Bangna. We sincerely apologize that your experience did not meet your expectations, especially regarding the service, room assignment, and staff interactions. Please rest assured that your comments have been shared with our management team to review and address immediately. We take feedback from our Platinum members very seriously, and it is clear that we fell short during your stay. Your observations regarding staff training and service standards are invaluable. We are committed to improving our team’s professionalism and hospitality to ensure that every guest receives the high-quality experience expected from the Accor brand. We deeply regret the disappointment caused and hope to have an opportunity in the future to restore your confidence in our hotel, please do not hesitate to reach out to me directly. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Customer review rating 3.0/5

Hina J. Solo - Confirmed reviews ALL

I was actually very disappointed with the front desk staff on Saturday. I asked for vegetarian food and they started laughing and speaking to each other in Thai. Told me can’t do, if the bar manager told me I can order food to go take it up with him. There are no Thai vegetarian options, just pizza. I had to go hungry on that evening after competing in a sports event. As a gold member I am highly disappointed

Dear Ms. Hina, Thank you for taking the time to share your feedback. We sincerely regret to learn about your disappointing experience with our front desk team during your recent stay at Novotel Bangkok Bangna. Please accept our deepest apologies for the manner in which your request for vegetarian food was handled. The behavior you described is not reflective of the level of professionalism and respect we strive to deliver to all our guests. Your comments have been shared with the relevant departments for immediate review and retraining, to ensure such situations are handled appropriately and with greater sensitivity in the future. We are also very sorry to hear that we were unable to accommodate your dietary needs at that time, especially after your sports event. As a elite Gold member, your comfort and satisfaction are extremely important to us, and we regret that we fell short on this occasion. Your feedback is taken very seriously, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to restore your confidence in our service and welcome you back for a much improved experience. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Customer review rating 4.0/5

Chiaoyu H. Business - Confirmed reviews ALL

Main reason we picked this hotel like the title says convenient location to get in and out of bangkok. Breakfast was great, lots of choices and starts early enough even if we head out early for golf. Surrounding had plenty of restaurants, Healthland massage, and even metro to get around. The only knock on the hotel was probably the bathroom which was kinda old. The shower used a half glass instead of a door or even a shower curtain would have been better because everytime I showered the floor becomes flooded. The toilet seemed pretty old as well. My collague recommended me to pick a more expensive room supposedly will be a better, newer room but I didnt feel that way...

Dear Mr. H., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you found our location convenient for accessing Bangkok, and that you enjoyed our breakfast selection, early service hours, and the variety of nearby dining options and facilities. It is also great to hear that our surroundings added convenience to your travel and activities. At the same time, we sincerely regret that certain aspects of the bathroom did not meet your expectations, particularly the shower design and the condition of the fixtures. Please accept our apologies for any inconvenience caused. Your comments are very valuable and have been shared with our management team for review and improvement. We also appreciate your feedback regarding the room category. Your input helps us better guide our guests in selecting accommodations that best suit their preferences. Thank you once again for your constructive comments. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Customer review rating 4.0/5

Warit C. Business - Confirmed reviews ALL

Overall, I’m satisfied with the hotel’s service. However, the breakfast restaurant would benefit from some improvements—the tables appear to need refurbishment, and the table placements should be changed as well.

Dear Khun Warit, Thank you very much for sharing your feedback following your recent stay at Novotel Bangkok Bangna. We are pleased to know that you were satisfied with our service, and that you appreciated our convenient location as well as the friendliness of our team members. Your kind comments are truly encouraging for all of us. At the same time, we sincerely appreciate your constructive feedback regarding the breakfast restaurant. Please be assured that your comments about the tables and layout have been noted and will be shared with the relevant team for review and improvement. Thank you once again for your valuable insights. We look forward to welcoming you back and providing you with an even better experience in the future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Customer review rating 4.5/5

Chih Y. C. Business - Confirmed reviews ALL

OK

Dear Mr. C., Thank you very much for your kind feedback. We are pleased to know that you found your accommodation comfortable during your stay. We truly appreciate your support and look forward to welcoming you back again in the near future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Other web-users rate our hotel

  • 441 reviews 7.4/10 Location
  • 637 reviews 6.2/10 Room
  • 573 reviews 8.1/10 Service
  • 17 reviews 6.5/10 WiFi
  • 302 reviews 6.9/10 Cleanliness
  • 265 reviews 4.3/10 Vibe
  • 234 reviews 6.1/10 Comfort
  • 223 reviews 8.3/10 Breakfast

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