Novotel Bangkok Bangna 4 stars

Customer review rating (ALL Rating) 4.4/5 763 reviews

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Description

Hotel extras

  • Pool, Massage and Fitness Centre

  • Restaurants with various types of cuisine

  • Newly renovation meeting room as you need

  • 25-minute drive from Suvarnabhumi Airport

Our accommodation(s)

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Room 1

Hotel location

Novotel Bangkok Bangna

333 Srinakarin Road, Nongbon, PRAVET
10250 BANGKOK
Thailand

GPS:13.673125, 100.646713

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  763 reviews

Customer review rating 1.0/5

Chung K. Y. Business - Confirmed reviews ALL

Dear Mr. Y., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Bangkok Bangna. We sincerely apologize that the room condition, lighting, and low shower water pressure did not meet your expectations. We understand how important adequate lighting is for guests traveling on business and needing to work comfortably in the evening. Your comments are valuable to us, and we will share them with the relevant departments for careful review and improvement. We also regret that the overall condition of the hotel did not provide the experience you were hoping for. Please be assured that we are continuously working to maintain and improve our facilities and guest experience. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Customer review rating 5.0/5

Mark L. Couples - Confirmed reviews ALL

Dear Mr. Mark, Thank you for your wonderful review and, most importantly, for your continued loyalty to Novotel Bangkok Bangna. We are truly honored to know that you are a regular guest and that we have consistently provided you with a comfortable stay and great service. Your kind words about our team's friendliness, warm smiles, and teamwork mean a great deal to us. It is always rewarding to know that our efforts have made each of your visits enjoyable. Your continued support is sincerely appreciated, and we look forward to welcoming you back for many more comfortable and memorable stays in the future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Customer review rating 0.5/5

Hung-hsien P. Business - Confirmed reviews ALL

Dear Mr. P., Thank you for taking the time to share your feedback. We are truly sorry to learn about your disappointing experience during breakfast, and we regret that it left you feeling frustrated and dissatisfied. We understand how upsetting it must have been to receive conflicting information regarding the breakfast entitlement and then encounter an apparent discrepancy on the bill. This is certainly not the level of service we strive to provide, and we sincerely apologize for the confusion and inconvenience you experienced. After looking into your bookings, we found that only 1 of the four booking included breakfast. The other three booking just the room only without breakfast. Upon check-in the guest of those 3 rooms had purchased additional 1 breakfast per room (total 3). So all 4 rooms already has breakfast for 1 person each room. Next morning you and your father is additional breakfast that do not include in the room. We do not intended to double charge our guest. We genuinely appreciate you bringing this matter to our attention, as it provides us with an opportunity to improve. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Customer review rating 0.5/5

Dolphy Y. Business - Confirmed reviews ALL

Dear Ms. Y., Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations. We sincerely regret that you found the pillow uncomfortable and that our team was unable to provide a suitable alternative during your stay. A restful night's sleep is essential, and we understand how disappointing this experience must have been. We are also concerned to hear about the unpleasant odor in the shower area. Please accept our sincere apologies. Your comments have been shared with our Housekeeping and Engineering teams for immediate inspection and corrective action to ensure our standards are maintained. Your feedback is invaluable in helping us improve, and we hope you will consider giving Novotel Bangkok Bangna another opportunity to provide you with the comfortable and enjoyable stay you deserve. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Customer review rating 5.0/5

John B. Couples - Confirmed reviews ALL

Dear Mr. John, Thank you very much for taking the time to share your wonderful review of your stay at Novotel Bangkok Bangna. We are delighted to know that our hotel provided you with a comfortable place to rest and recharge during your journey from Europe. It is wonderful to hear that you enjoyed our bar, the fresh fruit, and, most importantly, the attentive service from our team. Your kind words about our staff mean a great deal to us and will be shared with the entire team as encouragement to continue delivering exceptional hospitality. We truly appreciate your feedback and look forward to welcoming you back to Novotel Bangkok Bangna whenever your travels bring you to Bangkok again. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Other web-users rate our hotel

  • 435 reviews 7.7/10 Location
  • 657 reviews 6.6/10 Room
  • 711 reviews 8.8/10 Service
  • 22 reviews 6.6/10 WiFi
  • 322 reviews 7.2/10 Cleanliness
  • 275 reviews 4.9/10 Vibe
  • 242 reviews 8.4/10 Breakfast
  • 190 reviews 4.8/10 Amenities

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