Dear Ms. Quinn, Thank you for taking the time to share your feedback following your stay at Novotel Bangkok Bangna. We are pleased to hear that you found your room clean and comfortable. At the same time, we appreciate your constructive suggestions regarding our breakfast selection and Wi-Fi coverage. We understand that a greater variety of breakfast options, including more traditional Thai dishes, would enhance your dining experience. Your comments will be shared with our culinary team for consideration as we continue to improve our offerings. We also regret the inconvenience caused by the limited Wi-Fi coverage in certain areas of your room, and we will share your feedback with our technical team for further review. Your feedback is valuable to us, as it helps us identify opportunities to improve our facilities and services. We sincerely appreciate your input and hope to have the pleasure of welcoming you back to Novotel Bangkok Bangna for an even more enjoyable stay in the future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. Pavel, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location near Suvarnabhumi Airport, the quiet atmosphere of our rooms, and our breakfast selection. However, we sincerely apologize for the inconvenience caused by the mattress condition and the frequent Wi-Fi disconnections in your room. We understand how frustrating this must have been, especially when you needed a stable internet connection to work throughout your stay. Please be assured that your comments regarding the mattress and Wi-Fi connectivity are important to us and will be shared with the relevant teams for review and improvement. We truly regret that these issues affected your overall experience. Your feedback helps us identify areas where we need to improve, and we appreciate you bringing these matters to our attention. We hope to have another opportunity to welcome you back to Novotel Bangkok Bangna and provide you with a more comfortable and seamless stay. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. T., Thank you very much for your wonderful feedback and for choosing Novotel Bangkok Bangna. We are delighted to hear that you had a great time with us and found your stay comfortable and good value. It is especially pleasing to know that you were satisfied with our service and enjoyed the food from our room service. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue providing enjoyable experiences for our guests. Thank you once again for your support. We look forward to welcoming you back to Novotel Bangkok Bangna next year for another memorable stay. Sincerely yours, Pheerphat Phatraprasit Guest Service Manager

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your stay at Novotel Bangkok Bangna. We are pleased to hear that you enjoyed a comfortable and peaceful stay, found the hotel clean, and appreciated the variety of breakfast options. We are also grateful to know that you would consider staying with us again when visiting this part of Bangkok. At the same time, we sincerely apologize for the inconvenience you experienced when trying to make your booking through our app. We understand how frustrating it must have been to encounter repeated issues and have to try different browsers and settings before successfully completing your reservation. This is certainly not the seamless experience we aim to provide. Your feedback is very valuable, and we will share your comments with the relevant team so that the issue can be reviewed and addressed. We truly appreciate your patience and persistence in completing your booking. Thank you once again for choosing Novotel Bangkok Bangna and for your constructive feedback. We hope to have the pleasure of welcoming you back and providing an even smoother experience from the moment you make your reservation. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Khun Chotip, Thank you for taking the time to share detailed feedback. Please accept our sincere apologies for the disappointing experience you and your family encountered during your stay. We fully understand how frustrating and concerning it must have been to change rooms multiple times, particularly when the issues involved room condition, unpleasant odors, and cleanliness. We are especially concerned to learn about the strong odor in the suite bathroom and the stains you observed outside the subsequent room. These matters are not in line with the standards we strive to maintain at Novotel Bangkok Bangna, and we sincerely regret that we did not provide you with the comfortable and reassuring stay you should have received. Your loyalty and trust in our brand are greatly valued, and we recognize that the condition of the suite did not meet the expectations. Please be assured that your comments have been taken very seriously and have been shared with the relevant departments for a thorough inspection and follow-up, particularly concerning the reported odors, room condition, and areas of concern regarding the ceiling stains. We will use your feedback to identify the necessary corrective actions and prevent similar issues from affecting our guests. Once again, we sincerely apologize that your stay fell so far short of expectations. Thank you for bringing these concerns to our attention. We hope we may have an opportunity in the future to restore your confidence in Novotel Bangkok Bangna and provide the standard of experience you rightfully expect. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. Ashish, Thank you very much for taking the time to share your detailed and positive review following your stay at Novotel Bangkok Bangna during Gastech 2026. We are delighted to hear that our location was convenient for your visit to BITEC and that you enjoyed a comfortable and seamless stay with us. It is wonderful to know that you appreciated our complimentary airport pick-up, the shuttle service to BITEC, and the punctuality and comfort of our transportation services. We are also pleased that you enjoyed our breakfast and found your room neat, clean, quiet, and comfortable, while having a positive experience with our team’s service attitude and our Wi-Fi connectivity. Your kind feedback is a great encouragement to our entire team, and we truly appreciate your choosing Novotel Bangkok Bangna for your visit to Bangkok. We look forward to welcoming you again on your next visit. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. Steven, Thank you very much for your wonderful review and for choosing Novotel Bangkok Bangna. We are delighted to hear that our team was exceptionally helpful and able to assist you with your questions both before your arrival and throughout your stay. Providing attentive and friendly service is very important to us, and your kind words are a great encouragement to our colleagues. Thank you once again for sharing your experience. We truly appreciate your support and look forward to welcoming you back to Novotel Bangkok Bangna in the future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. Alain, Thank you very much for taking the time to share your wonderful experience with us. We are truly pleased to know that Novotel Bangkok Bangna was able to provide you with a comfortable and welcoming stay during the unexpected flooding in Bangkok. We understand that your travel plans changed at short notice, and it is our pleasure to have been able to accommodate you so quickly after your booking through the ALL App. We are especially delighted that you were pleasantly surprised by the suite upgrade and that our team was ready to welcome you upon your arrival. Your kind feedback is a great encouragement to our entire team. We sincerely hope to have the pleasure of welcoming you back to Novotel Bangkok Bangna under more relaxed circumstances for another enjoyable stay. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. N., Thank you very much for your wonderful feedback and for choosing Novotel Bangkok Bangna. We are delighted to hear that you found our hotel comfortable, clean, and well maintained, and that you had a very pleasant stay with us. We are especially pleased to know that you plan to return on your next visit. Your kind words are greatly appreciated and serve as wonderful encouragement to our entire team. We look forward to welcoming you back to Novotel Bangkok Bangna and making your next stay just as enjoyable. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. S. Thank you very much for your kind feedback and for choosing Novotel Bangkok Bangna. We are pleased to hear that you enjoyed a comfortable and pleasant stay with us. Your satisfaction means a great deal to our team. We look forward to welcoming you back for another enjoyable experience in the future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. Gaurav, Thank you for taking the time to share your feedback following your stay at Novotel Bangkok Bangna. We are pleased to know that your overall stay was okay, while we sincerely regret that the condition of our property and rooms did not fully meet your expectations. We appreciate your comments, as they help us identify areas where improvements are needed. We also understand your concern regarding the limited Indian cuisine options. Your feedback has been shared with our Food & Beverage team for consideration as we continue to review ways to better accommodate the diverse preferences of our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. A., Thank you very much for sharing your wonderful feedback following your stay at Novotel Bangkok Bangna. We are delighted to hear that you enjoyed the comfort of your room, our room service, and the wide selection available at breakfast. It is also wonderful to know that our Reception and Concierge teams provided helpful and attentive service, and that you found the shuttle service to the exhibition centre convenient and useful. Your kind feedback is greatly appreciated and will certainly be shared with our team as encouragement to continue providing excellent service. We look forward to welcoming you back to Novotel Bangkok Bangna for another comfortable and enjoyable stay. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. Xinggang G., Thank you for taking the time to share your feedback following your recent stay at Novotel Bangkok Bangna. We value all comments from our guests, as they help us continually review and evaluate our operations. First, I would like to address your concerns regarding our property’s cleanliness, air-conditioning, and overall maintenance. We take upkeep and housekeeping standards very seriously. Your notes regarding the lobby ceiling, public area maintenance, and room furnishings have been shared directly with our Chief Engineer and Executive Housekeeper for immediate review and corrective action. Regarding our culinary offerings, we continually evaluate our buffet and dining menus to cater to a diverse international clientele, and we appreciate your suggestions regarding expanded regional options. However, I must also respectfully address your comments regarding our hotel policies. Novotel Bangkok Bangna operates as a strictly non-smoking property in full compliance with Thai law and Accor brand standards. This policy is established to safeguard the health, comfort, and safety of all our guests, as well as to maintain the air quality throughout our rooms and ventilation systems. When a non-smoking policy is violated, specialized deep cleaning, air purification, and room restoration are strictly required before the room can be safely allocated to the next guest. The cleaning fee of THB 5,000 charged upon departure is a standard policy applied transparently and impartially to cover these recovery costs—not as an arbitrary penalty or a sign of disrespect toward any guest or corporate partner. We deeply appreciate and value our relationships with all of our long-term corporate partners and international guests, including our valued Chinese business community. However, maintaining a safe, healthy, and comfortable environment for every guest requires consistent adherence to hotel policies across the board. We appreciate your feedback and wish you all the best in your future travels. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. L., Thank you very much for your wonderful review and for choosing Novotel Bangkok Bangna for your stay in Bangkok. We are delighted to hear that you enjoyed your comfortable stay and appreciated the helpful and accommodating service from our team. It is especially heartwarming to know that Zonya and Beer were able to assist in preparing a special birthday surprise for your guest and help make the occasion memorable. We will certainly share your kind compliments with Zonya and Beer, who will be very happy to know that their efforts were appreciated. Thank you once again for your continued support. We look forward to welcoming you back for your next visit and creating another enjoyable experience. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Ariel, Thank you very much for your kind review and for choosing Novotel Bangkok Bangna. We are delighted to hear that you enjoyed a comfortable stay and, in particular, that our team was helpful and attentive throughout your visit. Knowing that our staff helped you feel at home is a wonderful compliment, and we will be sure to share your kind words with the team. It was a pleasure having you as our guest, and we look forward to welcoming you back to Novotel Bangkok Bangna for another comfortable stay. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. Robert, Thank you very much for your wonderful review and for choosing Novotel Bangkok Bangna for your 9-night stay. We are delighted to hear that you had a pleasant and comfortable stay and that our team helped make your time away from home a positive experience. Your kind words and appreciation are truly encouraging to all of us. It was our pleasure to have you with us, and we sincerely hope to welcome you back to Novotel Bangkok Bangna on your next visit to Bangkok. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Ms. L., Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your recent stay at Novotel Bangkok Bangna did not meet your expectations. We are particularly concerned to hear about the condition of the room, the lack of hot water, and your experience with our team. We understand how important a comfortable, well-maintained room and attentive service are, especially when you are staying with us for work. Please accept our sincere apologies for the inconvenience and disappointment caused. We also regret that the condition of the room and the hotel’s atmosphere upon arrival left such a negative impression. Your comments regarding the room and corridor conditions have been noted and will be shared with our relevant departments for review and follow-up. We will also look into the hot water issue and the service experience you described. Regarding your request to check out early, our cancellation and refund conditions are based on the terms of the reservation. Nevertheless, we understand your frustration and regret that the situation could not be resolved in a way that met your expectations. We truly value the fact that your friend had stayed with us more than 20 times previously, and we are especially sorry that this recent experience has changed his impression of our hotel. Your feedback is important to us, and we will use it to identify areas where we need to improve. We hope you will allow us an opportunity in the future to provide the comfortable and welcoming experience that you and your friends should reasonably expect from us. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Khun Niwat, Thank you for sharing your feedback following your stay at Novotel Bangkok Bangna. We are pleased to know that you found our location convenient and that you had an otherwise enjoyable experience. We are, however, sorry to hear that our breakfast selection and the service provided during breakfast did not meet your expectations, particularly in comparison with your experiences at other Novotel hotels. We understand that breakfast is an important part of the guest experience, and we regret that we fell short on this occasion. Your comments have been shared with our Chef and ourFood & Beverage team for careful review, particularly regarding the quality and variety of the breakfast offering as well as the level of service. Feedback such as yours is valuable in helping us identify areas where we can improve. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide a more satisfying experience on your next visit. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager

Dear Mr. K., Thank you very much for your excellent review. We are delighted to hear that you found our location convenient for accessing the airport and BITEC, and that you were pleased with the friendly and helpful service provided by our team. Your kind words are a wonderful encouragement to our staff, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Novotel Bangkok Bangna for another enjoyable stay. Sincerely yours, Pheeraphat Phatraprasit Guest Service Manager