Mercure Budapest Castle Hill 4 stars

Customer review rating (ALL Rating) 4.4/5 705 reviews

Best price
guarantee
Mercure Budapest Castle Hill - Image 1
Mercure Budapest Castle Hill - Image 2
Mercure Budapest Castle Hill - Image 3
Mercure Budapest Castle Hill - Image 4
Krisztina Korut 41-43, NTAK:SZ19000364, szálloda, Non, 1013 BUDAPEST, Hungary

Description

Hotel extras

  • Recently renovated full service hotel on a perfect location

  • Let's taste our selection at our The Station Restaurant after a busy day exploring the city

  • Brand new design inspired by the colorful and lively streets of Budapest

  • Professional meeting and event organizers

  • Park your bicycle, motorbike, car or bus comfortably at our hotel's outdoor parking or garage

Our accommodation(s)

Hotel location

Mercure Budapest Castle Hill

Krisztina Korut 41-43, NTAK:SZ19000364, szálloda, Non
1013 BUDAPEST
Hungary

GPS:47.498822, 19.027326

Telephone
Fax +36 1 488 8178

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE STATION

Eating with us is the origin of the Hungarian street food culture. Our restaurant offers Bistro & Grill, Fit and Hungarian selection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  705 reviews

TripAdvisor Rating  3.9/5  181 reviews

Mixed views of our stay.

TripAdvisor rating 3.0/5

zebedees TripAdvisor review

We stayed here as a group of 4 people last week as we wanted to come to Budapest for the Chrismas markets and this was a convieniently located hotel. We arrived on the Thursday afternoon and the check-in was smooth and the rooms were quite comfortable, although the decor wasn't that wonerful. All of the reception staff were friendly and helpful but the problem came when we went for breakfast on the Friday morning. A woman at the door of the breakfast room took our room number and although she initially let us go through, she came up to our table to say that our breakfast was not included and so we would have to pay. I went on my own with her back to her podium and said that I would pay in cash, HUFs. It was the start of our holiday and we had only used the HUFs once so we knew how much we had remaining with detailed receipts of the amount that we had from our currency exchange provider. I was trying to get the right amount in cash for the total that she said and I was starting to give her the amount but she said that it wasn't enough and before I had chance to do it myself, she quickly took some notes out of my hand and insited that it was correct and without giving me the opportunity to check it for myself, then the notes quickly disappeared before I had chance to ask and verify any further, leaving me feeling very uncomfortable and at that point thinking that it was the wrong amount. Back at the table, I, with the help of the rest of our party, counted the remaining notes and discovered that the total did not add up to what we were expecting and we were missing some money. We thought it best to reserve and pay for the other days breakfasts at reception in light of the uncomfortable experience. Also, the price of buffet breakfast in the first place is very high for the standard that it was, and at busy times the room can get very congested with everyone scrambling to get to the buffet.

No Mercure (Accor) customer service

TripAdvisor rating 2.0/5

fred146 TripAdvisor review

I have stayed here a few times before and had no real issues, but I think this hotel (well, 2 hotels as the Ibis is really part of the same) must have had a new management team or something else... I was allocated room 733 on check-in and here is where the problems started. I was told AT CHECK-IN (not before, terrible communication!) that I could not have my usual pre-authorisation (I prefer to pay for everything in one go at the end rather than have many individual credit card transaction, notwithstanding the points missed out on). This was not to be a problem though - as ALL services in the hotel were closing early anyway because (apparently) a new computer system was being installed! The bar for example closed at 22:00 rather than midnight, even convincing bar staff I had a free drink was hard going (and that was at 21:55). We had not been told at all!! This was not to be the end of my disappointment though - at ca. 02:15 very loud door slamming / shouting was heard outside in the corridor. It appears that the room directly opposite mine had a constant stream of visitors who were very drunk and stopping everybody else around from getting sleep! This went on until 04:00 when even they decided it was time to sleep... Next time I stay in Budapest I will almst certanily never stay here again - any visit to a hotel is only ever as good as your last!

Customer review rating 3.5/5

Colin A. Solo - Confirmed reviews ALL

clean basic, man making nasty noise on zither thing

Dear Mr. A., Thank you for your feedback regarding your recent stay. I regret to learn that your experience was affected by noise disturbances. We strive to provide a peaceful environment for all guests, and I appreciate your understanding in this matter. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 0.5/5

Junwei Z. Business - Confirmed reviews ALL

It was a terrible stay of 2 nights in this hotel. The first night, room on the 8th floor, smell was terrible, and for the second day room cleaning the staff just replaced the trash bin plastic bag. The second night moved to another room 851 but the kettle was terrible, very strong detergent taste and smell( I don know why but must be due to a bad cleaning of the kettle)

Dear Junwei Z., Thank you for sharing your feedback regarding your recent stay. I am sorry to learn that your experience did not meet expectations, particularly concerning the room conditions and housekeeping service. We take cleanliness very seriously, and your comments regarding the smell and kettle are duly noted. Your insights will be valuable in our continuous efforts to enhance our services. We appreciate your understanding and hope to provide a more pleasant experience in the future. Sincerely, Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 4.5/5

Matej R. Couples - Confirmed reviews ALL

All was excellent, though some single use slippers would be desirable next time.

Dear Matej R., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you had a very good experience with us. Your suggestion about single-use slippers has been duly noted, as we continually strive to enhance our guest experience. Henriette Viglasi-Vincze Deputy General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 425 reviews 9.2/10 Location
  • 507 reviews 6.5/10 Room
  • 378 reviews 7.1/10 Service
  • 10 reviews 7.1/10 WiFi
  • 295 reviews 4.4/10 Comfort
  • 249 reviews 7.4/10 Breakfast
  • 191 reviews 5.7/10 Cleanliness
  • 105 reviews 8.8/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Budapest

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.