Novotel Madrid Campo de las Naciones 4 stars

Customer review rating (ALL Rating) 4.5/5 2,098 reviews

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Description

Hotel extras

  • 3 minutes' walk from IFEMA and Palacio de Congresos.

  • Airport 10 minutes by metro (Direct line)

  • Swimming pool open from June 12 to September 15

  • Family rooms (2 free children up to 16 years old)

  • Parking and "Feria de Madrid" metro 2 min away

Our accommodation(s)

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Hotel location

Novotel Madrid Campo de las Naciones

C/Amsterdam, n°3, Campo de las Naciones
28042 MADRID
Spain

GPS:40.462482, -3.61447

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Gourmet Bar Madrid

Relaxed setting to experience food & travel with allusions to the Mediterranean through selective recipes accentuating the flavor of the best seasonal produce with Josper oven & Basque grill show cooking.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,098 reviews

TripAdvisor Rating  4.0/5  199 reviews

Disappointing stay

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Seems that this hotel lacks housekeeping

Dear Mrs.A., Thank you for taking the time to tell us about your experience at the Novotel Madrid Campo de las Naciones. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipo Novotel

Excellent Stay on a great hotel!

Customer review rating 5.0/5

Paola S. Families - Confirmed reviews ALL

The room was clean and comfortable and the attention of the staff was very nice and polite. Check in and check out was really fast and the location was perfect.

Estimada PAOLA, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Madrid Campo de las Naciones. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Equipo Novotel

Wonderful food

Customer review rating 3.0/5

Steve K. Families - Confirmed reviews ALL

Staff was fluent in English, most were polite. The food was the best we’ve ever had at a hotel. Beds were very comfortable. Hotel was very clean. Room temperature was uncomfortable.

Dear STEPHEN K., Thank you for taking the time to tell us about your experience at the Novotel Madrid Campo de las Naciones. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipo Novotel

Great location near Metro and airport

Customer review rating 4.0/5

Barry W. Solo - Confirmed reviews ALL

After arriving in Madrid by train, I needed a hotel near the airport for a morning flight back to the States. An easy Metro connection from train station to this Novotel to airport was important. The large breakfast buffet was a bonus. Another added bonus was the great food and service I received at the GourmetBar shortly after I arrived. I especially mention the great service of Alvaro. He was near the end of his shift and clearly working hard to make sure the GourmetBar was in great condition for opening the next day, but he was also very attentive and friendly to me, making me feel truly welcome and relaxed. Alvaro is an outstanding representative of Novotel.

Dear Barry We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Team

Well-located and friendly staff.

Customer review rating 4.5/5

Vânia Families - Confirmed reviews ALL

The walking distance from IFEMA is super helpful, considering we travelled to "Mundo Pixar" with small kids. The breakfast was very good; however, on the last day, it was a bit crowded, but the staff was always friendly and ready to assist.

Dear Vania We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Team

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Other web-users rate our hotel

  • 1,279 reviews 9/10 Location
  • 1,434 reviews 7.3/10 Room
  • 1,725 reviews 8.9/10 Service
  • 24 reviews 8.1/10 WiFi
  • 889 reviews 8.5/10 Breakfast
  • 658 reviews 8.5/10 Cleanliness
  • 578 reviews 7.2/10 Food
  • 413 reviews 4.2/10 Value

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