Novotel Madrid Campo de las Naciones 4 stars

Customer review rating (ALL Rating) 4.5/5 2,109 reviews

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Description

Hotel extras

  • 3 minutes' walk from IFEMA and Palacio de Congresos.

  • Airport 10 minutes by metro (Direct line)

  • Swimming pool open from June 12 to September 15

  • Family rooms (2 free children up to 16 years old)

  • Parking and "Feria de Madrid" metro 2 min away

Our accommodation(s)

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Hotel location

Novotel Madrid Campo de las Naciones

C/Amsterdam, n°3, Campo de las Naciones
28042 MADRID
Spain

GPS:40.462482, -3.61447

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Gourmet Bar Madrid

Relaxed setting to experience food & travel with allusions to the Mediterranean through selective recipes accentuating the flavor of the best seasonal produce with Josper oven & Basque grill show cooking.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,109 reviews

TripAdvisor Rating  4.0/5  199 reviews

Good stay.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Clean, tidy, friendly staff and a good breakfast. Highly recommend.

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Equipo Novotel

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Clean, calm good service. Thank you.

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Equipo Novotel

Worst Novotel I have ever stayed in

Customer review rating 1.0/5

Steve J. Couples - Confirmed reviews ALL

No help with luggage no milk tea or coffee in room air con not working Room we booked was superior staff would not acknowledge even though a printed copy of reservation was given to them with superior room on it There was no attempt to rectify anything There was no amenities kit in bathroom apart from a shaver nothing for women at all

Dear Mr. J., Thank you for taking the time to tell us about your experience at the Novotel Madrid Campo de las Naciones. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipo Novotel

Great staff but hotel tired

Customer review rating 3.0/5

Traveller Solo - Confirmed reviews ALL

The rooms are adequate but not maintained to a modern standard, there was staining on the walls, mould in the shower and on the tiles. The carpet was not very clean and needed a good vaccuum. The worst part is the airconditioning did not work, far too hot. The bed was a bit hard but that's personal taste, and the pillows were uncomfortable and not very soft. I also was not impressed with having to pay for water from the minibar when other Novotels do not charge for this. Food was OK but very expensive. The staff were really the best part of the experience - they were really friendly and helpful.

Dear Mrs. N., Thank you for taking the time to tell us about your experience at the Novotel Madrid Campo de las Naciones. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipo Novotel

Not good value for money

Customer review rating 2.5/5

David Families - Confirmed reviews ALL

rooms are tired and breakfast is nothing special, show cooking was not a show cooking everything was prepared and most of the things cold, the guy in the show cooking was a bit unfriendly, it seems he doesnt like what he is doing..

Dear Mr.P., Thank you for taking the time to tell us about your experience at the Novotel Madrid Campo de las Naciones. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipo Novotel

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Other web-users rate our hotel

  • 1,273 reviews 9/10 Location
  • 1,438 reviews 7.3/10 Room
  • 1,707 reviews 8.9/10 Service
  • 22 reviews 8.4/10 WiFi
  • 881 reviews 8.4/10 Breakfast
  • 651 reviews 8.6/10 Cleanliness
  • 571 reviews 7.1/10 Food
  • 412 reviews 4.2/10 Value

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