Dear Mr. V., Thank you very much for taking the time to share your feedback following your stay at the Mercure Blois Centre. I am delighted to hear that you enjoyed your stay with us, particularly our private parking. I am also pleased that our housekeeping team was able to find and return your charger before your departure. We will be sure to share your kind words with the team. I understand your concern about opening the windows due to the risk of mosquitoes. We appreciate your understanding and hope that the comfort of your room and our facilities nevertheless contributed to a pleasant stay. Thank you once again for your feedback and for choosing the Mercure Blois Centre. We hope to have the pleasure of welcoming you and your partner back to Blois in the future. Kind regards, Solène MERCIER Première de Réception

Dear Mr. D., Thank you for your message. I apologize for the incovenient you met during your stay with the bar service. Indeed, there is a bell on the bar to call the team, but it is not normal you had to wait a long time. I transfer your commentary to the bar service in order to corrective actions can be considered as soon as possible. I hope to welcome you next time and have the opportunity to offer you a best prestation for the bar. I wish you a good day. Best regards, Emmanuel MORIN Front Desk Manager Mercure Blois Centre

Dear Yang L., Thank you for your kind words regarding your comfortable stay and the efficiency of our check-in process. I am delighted to know you appreciated it. I sincerely apologize for the cleanliness issues you encountered with the breakfast plates. Your feedback is important, and I will ensure that it is communicated to our housekeeping team to enhance our standards. I hope to welcome you next time in our beautiful city of the Loire. Best regards, Emmanuel MORIN Front desk manager Mercure Blois Centre

Madame M., Merci sincèrement d’avoir pris le temps de partager votre expérience très positive avec nous ! Je suis enchantée de savoir que notre établissement a répondu à vos attentes pour votre séjour en famille à Blois et que vous avez apprécié sa situation centrale, idéale pour découvrir la ville et les châteaux de la région. Je suis également heureuse que votre chambre Privilège ait convenu à votre séjour, et que vous ayez apprécié notre petit-déjeuner ainsi que l’accueil et la disponibilité de notre équipe. Je vous remercie pour votre fidélité en tant que membre ALL Accor Classic et pour votre recommandation de notre établissement. Nous espérons avoir le plaisir de vous accueillir à nouveau lors d’un prochain séjour dans la région. Bien cordialement, Solène MERCIER Première de Réception

Dear Mrs S., Thank you for your kind words regarding our location, cleanliness, and value. I am delighted to hear that your experience at Hôtel Mercure Blois Centre was enjoyable. I hope to welcome you next time during a getaway to Blois Best regards, Emmanuel MORIN Front Desk Manager Mercure Blois Centre

Dear Mr. Ward, Thank you for your message about your stay in our hotel. I am delighted to know that your stay gave you complete satisfaction. I am sorry the bedroom upstairs might have bothered you. Indeed, our privilege rooms are arranged in duplex style. But we understand this arrangement can be confusing. I hope to welcome you next time in our Loire region. Best regards, Emmanuel MORIN Front Desk Manager Mercure Blois Centre

Dear Mr. V., Thank you very much for taking the time to share such a detailed and positive review following your family stay in the Loire Valley ! . I am delighted to hear that you enjoyed our convenient location for exploring the Loire Valley castles, as well as our indoor pool and sauna. It is especially rewarding to know that you appreciated the warm and friendly service provided by our teams, from reception and housekeeping to the restaurant and bar. I will be delighted to share your kind words with Daniel and Ivelisse, our housekeeping team, our restaurant manager. Your recognition of their dedication is greatly appreciated, and they will certainly be pleased to know that they contributed to making your stay such a great experience. Thank you once again for your excellent recommendation. We hope to have the pleasure of welcoming you and your family back to the Mercure Blois Centre on your next visit to the Loire Valley. Kind regards, Solène MERCIER Première de Réception

Dear Madam S., Thank you for your feedback regarding your recent stay with friends to our hotel to Blois. I'm pleased to hear that you found our hotel well located and comfortable. I'm however, sorry to learn that your dinner experience did not meet your expectations. I take your comments regarding the quality of the pasta and the price very seriously and will share them with our restaurant team. I also appreciate your feedback regarding the limited selection of vegetables at breakfast, which will be taken into consideration as we continue to improve our buffet. I hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Kind regards, Lucie PETITCLAIR Head of Reception Mercure Blois Centre

Dear Mr C., Thank you very much for your wonderful review and for taking the time to share your experience with us. I am delighted to hear that your Sunday evening stopover turned into such an enjoyable part of your journey! It is a real pleasure to know that you appreciated the spacious, clean and comfortable room, as well as your dinner at our restaurant, Le Quai. Your kind words about our reception team are truly appreciated. I will make sure to share your lovely comments with the entire team. I amalso pleased to hear that you have recently joined the ALL – Accor loyalty programme. We hope this will be the beginning of many enjoyable stays with us and at other Accor hotels. Thank you once again for your recommendation. We look forward to welcoming you back to Blois on your next journey. Kind regards, Solène MERCIER Première de Réception

Dear Madam M., Thank you for your kind feedback. I am delighted to hear that you enjoyed your stay in our hotel Mercure of Blois, but also the comfort of your room freshly renovated, and the quality of our food and service in our restaurant Le Quai. I am thrilled that you enjoyed the welcome and service that the whole team gave you. I hope to welcome you for another stay in our beautiful region. Best regards, Emmanuel MORIN Front desk manager Mercure Blois Centre

Dear Ms. B., Thank you very much for your wonderful feedback following your stay at Mercure Blois Centre. I am delighted to hear that you enjoyed the comfort and location of our hotel, as well as your dinner and breakfast. Your kind words about our food and, especially, our team are a great source of motivation for us. I am particularly pleased to know that Ivelisse, one of our receptionists, contributed to making your stay enjoyable. I will be delighted to share your kind words with her personally. It is also a pleasure to see your excellent ratings for cleanliness, breakfast, service, Wi-Fi and value for money. We are grateful for your recommendation and for your trust in the ALL – Accor Live Limitless program. We hope to have the pleasure of welcoming you again soon for another enjoyable stay in Blois. Warm regards, Solène MERCIER Première de Réception

Dear Mr. A. F., Thank you for taking the time to share your feedback following your business stay in our hotel. I am delighted to know that you enjoyed a comfortable stay and that the cleanliness of our hotel, Wi-Fi and departure experience met your expectations. I am also pleased to see that our team and breakfast contributed positively to your visit. As a 4-star hotel, we strive to provide our guests with a comfortable and efficient experience, particularly for those travelling for business. Your overall satisfaction and recommendation score are greatly appreciated by our entire team. We hope to have the pleasure of welcoming you back to Mercure Blois Centre during your next visit to Blois. Kind regards, Solène MERCIER Première de Réception

Dear Mister V. G., Thank you for your message following your stay at our hotel to Blois. We are truly sorry that your check-in took a little longer than expected, and we completely understand how you feel. Unfortunately, a power outage affected the hotel and did not end until 3:45 p.m., which prevented us from speeding up the check-in process any further. In addition, your room is guaranteed to be available starting at 4:00 p.m. Even when you check in in advance using the Accor app, we still need to complete certain steps on our end using our software to finalize your check-in. We sincerely apologize for the noise disturbance that occurred overnight from Saturday to Sunday. Our night receptionist spoke with the guests in the room in question and asked them to stop making noise. We are also sorry to hear that the room you reserved did not fully meet your expectations. All of our rooms have only one window. We are, however, delighted that you enjoyed the location of our hotel, which is just a 5-minute walk from downtown and close to the famous châteaux of the Loire Valley, including Chambord, Blois, and Cheverny. Regarding our team’s attitude, we are genuinely surprised by your message, as our employees’ professionalism, attentiveness, and responsiveness are qualities that our clients generally appreciate and highlight. We hope to welcome you back to our country of castles and magic so that you can enjoy an even better experience. Sincerely, Eléa Reception Mercure Blois centre

Dear Mr. m., Thank you very much for taking the time to share your lovely feedback following your stay in Blois. I am delighted to hear that you enjoyed our quiet location, the convenience of the car park opposite the hotel, and especially the warm welcome from our reception team. Your kind words are a wonderful encouragement to our staff. We are also pleased to see that you were fully satisfied with your room, its cleanliness, your arrival and departure experience, as well as your overall stay. Thank you for your recommendation. We hope to have the pleasure of welcoming you and your partner again on a future visit to Blois. Warm regards, Solène MERCIER Première de Réception

Dear Mr. W., Thank you very much for taking the time to share your lovely feedback following your second stay at Mercure Blois Centre. I am delighted that our location once again proved to be ideal for your journey, and I am especially pleased to know that you, your partner and your dog all enjoyed your stay with us. It is always a great pleasure to welcome returning guests. I am also glad that you were able to secure the last available space in our garage and that you enjoyed your meal at our restaurant. Your positive comments regarding the comfort of your stay and the service provided by our team are greatly appreciated. As a Silver member of ALL Accor, we are particularly grateful for your continued loyalty and for your recommendation. We hope our hotel will remain a favourite stopover on your journeys, and we look forward to welcoming you, your partner and your four-legged companion back again. Warm regards, Solène MERCIER Première de Réception

Dear Mr. D., Thank you for your kind words regarding our welcoming staff and our restaurant le Quai. I'm pleased to know that your experience exceeded expectations and that our parking facilities met your needs. See you soon to our beautiful region, Best regards, Lucie PETITCLAIR Front desk manager Mercure Blois Centre

Dear Madam O., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you appreciated our location, the spaciousness of your room, and the friendliness of our team. Your satisfaction is our priority, and we hope to welcome you back soon to Blois. Have a nice day, Lucie PETITCLAIR Front desk manager Mercure Blois Centre

Dear Mr. M., Thank you very much for taking the time to share your feedback following your family stay in Blois. I am delighted to hear that you enjoyed our convenient location and the quality of our service, and that your stay was smooth and hassle-free. I am also pleased that you appreciated the cleanliness of the hotel, the comfort of your accommodation, our team and the value for money. Your recommendation is a great encouragement to our entire team. I am also grateful for your loyalty as an ALL – Accor Classic member and pleased to see that you were satisfied with the recognition you received during your stay. Thank you once again for your positive feedback. We hope to have the pleasure of welcoming you and your family back to Mercure Blois Centre during a future visit to Blois. Kind regards, Solène MERCIER Première de Réception

Dear Mrs. S., Thank you very much for taking the time to share your feedback following your stay with us. I am delighted to hear that you enjoyed your stay, particularly the great location, the comfort of our beds and the quality of the shower. I am also very pleased that you appreciated the efficiency and helpfulness of our team, as well as the overall standard of the hotel. I am, however, sorry that the music and screens in our bar area affected your experience. I understand your comment and regret that this prevented you from enjoying the bar as you would have liked. Your feedback has been shared with our team so that we can reflect on the atmosphere we wish to create in this space and ensure it remains comfortable and welcoming for our guests. We look forward to welcoming you back to Mercure Blois Centre on your next visit to Blois. Kind regards, Solène MERCIER Première de Réception