Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.2/5 7,109 reviews

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Novotel Melbourne on Collins - Image 1
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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Hotel located within a 1 min walk to Bourke St Mall

  • Fitness Centre with heated pool and spa

  • Free WiFi for all guests , generous work space, iPad® dock, LCD TV

  • Please Note: The St Collins Lane shopping centre is currently undergoing a refurbishment.

Our accommodation(s)

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Room 1

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  7,109 reviews

TripAdvisor Rating  4.1/5  5,273 reviews

Worse weekend experience

TripAdvisor rating 2.0/5

Jan M TripAdvisor review

Dear Jan, Thank you for taking the time to review your stay. We are glad to hear that you appreciated our location, as we strive to provide a convenient and enjoyable stay for our guests. However, we regret to learn about your dissatisfaction with the team. We take such feedback seriously and will address this issue with our team to ensure that we maintain our high standards of service. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Andrew Maynard, General Manager

location great.

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Dear Heidi, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you enjoyed our accommodations, along with our convenient location in the heart of Melbourne\'s CBD. It is always encouraging to hear that our guests appreciate the comfort and value we strive to provide. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Andrew Maynard, General Manager

Amazing staff

Customer review rating 4.5/5

Sharon Families - Confirmed reviews ALL

Dear Sharon, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you had a pleasant stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations; we will be sure to pass on your comments. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Andrew Maynard, General Manager

Great location handy to trams and city restaurants. Friendly Staff.

Customer review rating 5.0/5

Geoffrey C. Couples - Confirmed reviews ALL

Dear Geoffrey, Thank you for taking the time to share your review. We are delighted that you had a pleasant stay and appreciate your kind comments about our team who work hard to ensure that we always deliver the best service. It is always a pleasure to receive positive feedback from our guests and we are glad that our location and proximity to public transport were ideal for you. However, we are sorry for any oversight and will be sure to review this with our housekeeping team. We hope we will have the opportunity to see you again in the future. Best regards, Andrew Maynard, General Manager

It was a comfortable stay

Customer review rating 3.5/5

Marie Business - Confirmed reviews ALL

Dear Marie, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our concierge team to be exceptional. However, we regret to hear that our room service did not live up to your expectations. Timeliness and efficiency are aspects we strive to maintain, and it seems we fell short in this regard during your visit. We are also disheartened to learn of your impressions regarding the room décor and amenities, as well as the unusual scent you mentioned; please accept our apologies for any discomfort this may have caused. While our hotel rooms have been thoughtfully designed for comfort and our housekeeping upholds rigorous standards for cleanliness, we understand that there is always room for improvement and take your comments seriously. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Andrew Maynard, General Manager

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Other web-users rate our hotel

  • 2,723 reviews 9.3/10 Location
  • 3,521 reviews 6/10 Room
  • 3,392 reviews 8.1/10 Service
  • 91 reviews 2.9/10 WiFi
  • 1,521 reviews 5.4/10 Comfort
  • 1,203 reviews 6/10 Cleanliness
  • 985 reviews 7.7/10 Breakfast
  • 824 reviews 4.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.