ibis Berlin Airport Tegel Hotel 2 stars

This hotel is really at a bad level, I will never return : - no hot water to take a shower at the morning, - no climatisation in the room, - no parking and att the end I have to pay more than reserved with credit card.

We had luck the weather was not to warm so we could open the window at night. The rooms have no aairco. In the evening and morning you have the noise of the airplanes and you can not sleep with an open window. Breakfast was farely good coffee could be better.

I have stayed several times at this IBIS hotel. It is a little dated but one of the best deals in Berlin. The hotel is not at the airport but not far. More important, it is five minutes from the subway. The breakfast buffet is a good deal and I am always impressed how friendly the staff is.

Excellent hotel located just right for what we wanted to do in Berlin. Very helpful front desk service. We bought the buffet breakfast and it was good value. We also used the bar area one evening, also good. Overall, staff very friendly.

Room was good- clean, spacious and had all amenities. However the wifi was very weak and slow and I kept losing connection. Hotel is well connected to public transport. Train and bus stops are within a few minutes walking distance.

We stayed at a hotel that was easy to access a very good transport as we did not have a hire car we used buses trains underground very easy to understand a ticket costing 15.60 euros for 2 people that was valid all 3 zones.We visited the aviation museums. The hotel was clean well run friendly staff and the price included breakfast.Will be using this hotel again.

The staff was nor heplful or kind. This is important for the service. I understand the culture is different among countries, however, in the hotel industry amability is a crucial part of what makes an hotel great or normal.

Hotel is very clean and the staff polite and helpful. The only issue is the acoustic isolation in the rooms, you can pretty much hear everything the whole night. Good option if you're planning a short stay between flights in Tegel (which is 10 min away by car), but I'd wouldn't stay there more than one day.

We would leave Berlin around 7pm. So, more than one month before our staying, I have booked and prepayed 15 Euros for a late checkout, at 5pm. When we arraived at the Ibis Tegel, we were informed that a late checkout at 5pm would not be possible. Things were not that bad because they allowed us to checkin ahead of time, around 9am, we could check out at 3pm and we were refunded in 5 Euros. Of course all of these concessions were good, but what we really wanted was the late checkout at 5pm. Besides this situation, the hotel is a good value offer and is very well located, near the UBahn station of Residenzstrasse, served by U8 line, and 30 minutes far from Tegel airpot by 128 Bus which can be taken at Franz-Neumann Platz.

I booked and the e-mail confirmation verified a "Standard Room with a spacious, particularly comfortable double bed". When I checked in, I was given a room with a single bed and was told that no other rooms were available. Given that Ibis know how many rooms they have and how many they've sold, there is no way they could not have known that the room I was given was not the room they'd sold me. The next morning, I was told that the night receptionist had made a mistake and that there had been an alternative available. This did not exactly improve my mood. I was offered a free breakfast, which I declined. The Ibis 15 Minutes guarantee that says if they can't fix a problem in 15 minutes then it's on the house. As they didn't offer me the other room until the next morning, they failed on the 15 minutes guarantee. I was eventually offered a reduction of €30 on the first night. Not quite the "on the house" promised by their guarantee. I would not have booked this hotel if I'd known the room I would be getting. I like this hotel and have used it frequently before, but if I can't be sure that if I book a double I'll get a double.....

Excellent stay at Ibis Tegel, staff very pleasant, friendly and very helpful. The hotel position is convenient for access to get to most areas within Berlin easily and quickly, either by U-Bahn or by Bus.

Working with profesionals is always a pleasure. It is not usual when on the reception, in low budget hotel, at night shift, you may comunicate in 4 languages. :-) Breakfast is tatsty like homemade and room spacy and clean.

The front desk was not friendly or welcoming when we arrived. We reserved two non-smoking rooms with two twin beds but they gave us two non-smoking rooms with one double bed each. Ok, for one room but not the second. Front desk seemed annoyed that we asked to switch rooms. We were then given keys to a smoking room with two twin beds put together. We pulled the beds apart the best we could but there was only one blanket. The roomed turned out to be extremely hot. The thermostat in the room controlled nothing so we ended up opening the windows, needless to say we didn't need the blanket.

Nice place, everything Ibis always offers was there. Comfortable bed, nice pillows, additional blankets, but no mini bar. Wifi worked well. Location slightly disappointing, in spite of a name, approx 7 km driving.

With a superb restaurant just metres from the hotel, and excellent transport links all within walking distance, this is a great proposition for a stay in Berlin. Although not centrally located, public transport works well in the city and it is not a problem to stay in the Reinickendorf area.