Ibis Berlin City Nord 2.5 stars

Customer review rating (ALL Rating) 3.9/5 567 reviews

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Alt-Reinickendorf 4-5, 13407 BERLIN, Germany

Description

Hotel extras

  • 24-hour mini shop

  • Quiet environment

  • Good public transport connections

  • Excursions in the green and water-rich north of Berlin

  • Gastronomic offers in the surrounding area reachable on foot.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Ibis Berlin City Nord

Alt-Reinickendorf 4-5
13407 BERLIN
Germany

GPS:52.574433, 13.357916

Telephone
Fax +49 30 49883444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  567 reviews

TripAdvisor Rating  3.5/5  744 reviews

Serene and relaxing...

Customer review rating 4.0/5

Chike Business - Confirmed reviews ALL

Good accommodation, great breakfast, lively and respectful staff, good management...

Dear Chike Onyeka, Thank you for such a positive review of your stay. We are delighted to hear that you found our accommodation comfortable and enjoyed our rich breakfast buffet. It's great to know that our friendly and respectful staff contributed to a pleasant stay for you. We appreciate your feedback regarding our efforts to replace single-use plastic items with more ecological alternatives and will continue to work on improving this aspect of our hotel experience. We hope to see you again soon, Kind regards, Your ibis team

Very well situated, clean,tidy and staff very friendly

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The hotel was exactly what we expected. Breakfast was more than enough for everyone plenty of choice. Rooms very clean, staff welcoming. Would recommend, when we come back next year, know where we will stay 🙂

Dear Peter, Thank you very much for this kind review. We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward. We are delighted to know that we could help start your day off perfectly with a tasty breakfast and that you appreciated the high standards which we strive to uphold. We look forward to welcoming you back. Best wishes, Your ibis team

Disappointing

Customer review rating 1.5/5

Wendy C. Couples - Confirmed reviews ALL

Arrived around ½ hour before check in, was told, quite rudely, that check in not til 2pm, Food was awful, not good value for charge, bed was uncomfortable, only 1 very thin pillow between the 2 of us, single duvet on king size bed, charges on credit card after i arrived home - no explanation, no tea or coffee making facilities in room, staff were so rude. Apart from one man, with glasses, around 40ish

Dear Wendy, thank you for your review. Sorry, that you did not like our hotel. We wish you all the best. Yours sincerely Sabine Dobschanski General Manager

Ok stay.

Customer review rating 2.5/5

Karin L. Solo - Confirmed reviews ALL

At the check in I asked for parking of my rental car as suddenly the head manager showed up and accused me that I live around the corner ans said " No parking for you! You live here!" That's Beond any manners! She didn't follow the conversation I had with the front desk clerk!! I said I have reservation and the hotel got an email in which I asked for a parking spot!! She never apologized. Absolutely rude for a Hotelmanager. I got my parking, but the first impression was very bad. At the breakfast buffet the boiled eggs where totally raw! They took them away after I complained but no replacement was offered! Totally Beond every proper service. The rooms are very clean so are the bathroom, the bed was comfortable, The rooms need USB outlets and more convenient located electrical outlets. Overall a stay I will not count as great.

Dear Karin L., Thank you for taking the time to tell us about your experience at the ibis Berlin City Nord. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, your ibis team

everything you need

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

friendly, clean and nice

Dear Lutz , We very much appreciate your comments regarding your stay at the ibis Berlin City Nord. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine Dobschanski General Manager

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Other web-users rate our hotel

  • 323 reviews 8.2/10 Location
  • 635 reviews 4.2/10 Room
  • 507 reviews 8.4/10 Service
  • 20 reviews 9.3/10 WiFi
  • 355 reviews 3.5/10 Comfort
  • 348 reviews 7.9/10 Breakfast
  • 336 reviews 4.4/10 Cleanliness
  • 139 reviews 5.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.