Customer review rating 4.1/5 121 reviews
Planted summer terrace
Good public transport connections
Excursions in the green and water-rich north of Berlin
Gastronomic offers in the surrounding area reachable on foot.
Check-in from 15h00
Check out up to 12h00
The 116 rooms at the ibis Berlin City Nord hotel offer comfortable living comfort and particularly comfortable beds. You will quickly find some peace and quiet. There's also a functional desk, free WIFI and cable TV.
Room for 1 or 2 persons
Standard Room with 1 double bed
Standard Room with 2 single beds
Number of meeting rooms: 5
Maximum size: 86 m²
Maximum capacity: 80 people
100% genuine reviews from our guestsFind out more
Sascha G. Business - 18/09/2021 Confirmed reviews ALL
The staff was really helpful especially with the covid restrictions, everything went smoothly with no problems and I received help whenever I asked
Business trip to Berlin
Jose_L_S708 Business - 26/08/2021 TripAdvisor review
Excellent employee at reception, very nice welcome. But that was all! The floors of the corridor and my room were dirty. The furniture and bed was very worn. That's not the Ibis standard! The hotel needs urgent renovation.
Very good place and close to the airport.
Edward M. Business - 27/10/2020 Confirmed reviews ALL
Frindly and professional staff . Good room in good price.
Very unpleasant stay, staff offensive
Chrissie Friends - 25/08/2020 Confirmed reviews ALL
I've stayed in many Ibis hotels over the years and never had a problem but it’s highly unlikely I’ll return to this hotel. Given the unprecedented COVID pandemic I didn’t select the prepay booking upfront as I didn’t know if my flight would even leave, so I took the online reservation option instead (which meant I paid more money in total but it gave me the possibility of cancelling my reservation if needed). Luckily my flight left as scheduled and I checked in, where my passport and card details along with the 3 digit code were all taken. All was going well until half way through my stay I was called to the front desk. I’m still totally stupefied about the situation that followed! I was treated politely but as if they’d decided I was a total delinquent! in essence they were insinuating that I would be leaving the hotel in 3 days time without paying my bill! They kept mumbling something about my credit limit being a problem but to be honest I didn’t understand, they weren’t making much sense at all, so I kept assuring them that the limit on my card was fine, but not to worry as if not as I had another debit card with me and more than enough cash to cover the bill if the cards didn’t work, I even showed them the other card and the cash, which was somewhat humiliating. They then insisted I paid 50% of the bill right there and then (at 11pm at night!) but I was so mortified at the accusation that I settled the account in full and decided not to purchase anything else from this hotel, not even breakfast. Once the bill was paid they issued a new key card, I said I didn’t need a new key as I hadn’t lost the old one but then I understood, what they’d done was lock me out of my room at 11pm at night in order to force payment. How unprofessional, indiscreet and totally insulting! I'm quite upset about the way in which I was treated, It ruined my stay (which is why I’ve rated this hotel only as a 2). They could have checked in their database and seen that on the other occasions I’ve stayed in an Ibis I’ve always paid my bill. I think the staff in this hotel need some serious customer services training, especially the management staff, one of who was hovering behind the receptionist and seemed to be the one forcing this issue. I will not be booking into this hotel again upon my return to Berlin, which is a shame as the hotel in terms of its facilities and cleanliness, although budget, is not bad at all.
Ideal for a visit to the physical RammsteinShop
Marc Couples - 17/08/2020 Confirmed reviews ALL
We stayed at this otherwise rather remote hotel to be able to queue up early for the opening hours of the Rammstein Shop that's fairly close. Staff is friendly, parking is not excessively expensive and the hotel generally does what it needs to do as a two-star property. The room is simple and small, but the bed was comfortable. The free Wifi works well. The close distance to the Tegel airport obviously results in a certain level of noise. The lack of air condition in the room can lead to high in-room temperature that, depending on outside wind conditions, can not be countered by opening the windows.
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