Mercure Hotel Berlin City West 4 stars

Customer review rating (ALL Rating) 3.8/5 520 reviews

Ohmstrasse 4-6, 13629 BERLIN, Germany

Hotel extras

  • 119 comfortable rooms

  • 8 modern, ground-level work meeting and event rooms with natural light

  • Cozy regional restaurant

  • Beautiful quiet terrace with outdoor pool

  • Easy access to public transport, BER airport and to the motorway

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

All 119 rooms of the hotel have AC and WIFI. You can choose between standard rooms with a single size bed, standard rooms with two single beds and standard rooms with queen-size bed & sofa. in a spacious family room with 2 areas with a connecting door. A child aged up to 12 years may stay in your room free of charge. Your pets are also welcome at the Mercure Berlin City West hotel (surcharge of EUR 15 per night).

Hotel location

Mercure Hotel Berlin City West

Ohmstrasse 4-6
13629 BERLIN
Germany

GPS:52.536032, 13.273297

Telephone +49 30 38030

Fax +49 30 3819403

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

WEINLOUNGE

The modern Weinlounge restaurant, which seats 40 people, is air-conditioned and open daily from 12 noon until 10.30pm. The restaurant serves regional specialties, which you can enjoy our on the terrace in summer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  520 reviews

TripAdvisor Rating  4.0/5  652 reviews

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very close to train station

Dear Leana R., thank you very much for your wonderful feedback about your stay at our hotel. We look forward to welcoming you again at ITB 2024 ;-) Kind regards from Berlin.

Excellent location and easy access to Messe Berlin

Customer review rating 4.5/5

Kit L. Business - Confirmed reviews ALL

The rooms were spacious, clean, there was coffee and tea available in the room, and I had a bathtub which I love, the towels were a good size, which sometimes doesn't happen in Europe, the property is located right next to a train station/metro station, so it's easy to get around, it's only 15 minutes away from the conference centre so for this purpose, it was ideal. My only complaint is that I was given water on arrival, but after that, I did not have any free water for my additional nights out of three nights, and I found the top water, not drinkable it was very metallic and dehydrating, the staff were very friendly and kind, the room was always cleaned, and the beds and pillows were comfortable. The Wi-Fi worked surprisingly well which I don't usually find in hotels.

Dear Kithanae T., thank you very much for your wonderful review and your very positive comments. We are really pleased about that. We look forward to welcoming you again at ITB 2024 ;-) Best regards from Berlin.

Great location for the trade fair berlin, good size of the rooms

Customer review rating 4.0/5

Alexandre Business - Confirmed reviews ALL

We booked several rooms for the ITB fair. Although rooms are old and not really modern, its size has surprized us in a positive way. When you work the whole day and just come to have dinner and sleep- it was the right choice. Also the shuttle to the Messe Berlin was great, directly from the hotel door. Breakfast is good, dinner @the bar also quite nice, if you dont want to go to any restaurant. All in one, I can recommend it for buz travellers, who dsnt pay attention to luxury or modern stuff. Basic, but good.

Liebe Frau R., wir danken Ihnen vielmals für Ihr positives Feedback zu Ihrem Aufenthalt im Mercure Hotel Berlin City West. Ihre freundlichen Worte geben wir gern an unser Team weiter.Wir freuen uns auf Ihren nächsten Aufenthalt, vielleicht zur ITB 2024. :-) Mit herzlichen Grüßen aus Berlin.

Okay

Customer review rating 2.0/5

Ingo Business - Confirmed reviews ALL

Despite having done the online checkin everything needed to be repeated on site -> significant loss of time. Furthermoe, the hotel needs a renewal.

Dear Mr. H., thank you for your feedback. In Germany, according to the registration law, it is mandatory to sign the registration form in person on site at the hotel. This also applies to an online check in. The renovation of the rooms is before the management and is planned for the future. Nevertheless, we look forward to welcoming you again. Kind regards from Berlin.

Very disappointed with the dirty room and unstable bed.

Customer review rating 0.5/5

Anonymous Solo - Confirmed reviews ALL

First, the bed in the room I was given was supported by a stack of flooring tiles and the bed was shaking like an earthquake was occurring. Secondly, the room had all kinds of stains on the carpet and looked disgusting.

Dear Bernice Y., we are extremely sorry about how you found your room. We sincerely apologize for that! A renovation of our rooms is planned in the near future. All the best for you. Kind regards.

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Other web-users rate our hotel

  • 392 reviews 8.6/10 Location
  • 683 reviews 4.4/10 Room
  • 529 reviews 8.2/10 Service
  • 28 reviews 2.9/10 WiFi
  • 367 reviews 3.5/10 Cleanliness
  • 325 reviews 7.7/10 Breakfast
  • 282 reviews 4.6/10 Comfort
  • 228 reviews 3.6/10 Vibe

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