Mercure Hotel Berlin City West 4 stars

Customer review rating (ALL Rating) 4.4/5 1,184 reviews

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Mercure Hotel Berlin City West - Image 1
Mercure Hotel Berlin City West - Image 2
Mercure Hotel Berlin City West - Image 3
Mercure Hotel Berlin City West - Image 4
Ohmstrasse 4-6, 13629 BERLIN, Germany

Description

Hotel extras

  • 119 comfortable rooms

  • 8 modern, ground-level work meeting and event rooms with natural light

  • Kukime Lobby Shop offering chilled drinks, specialty coffees, snacks, and ice cream

  • Beautiful quiet terrace with outdoor pool

  • Easy access to public transport, BER airport and to the motorway

Our accommodation(s)

Hotel location

Mercure Hotel Berlin City West

Ohmstrasse 4-6
13629 BERLIN
Germany

GPS:52.536032, 13.273297

Telephone
Fax +49 30 3819403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

WEINLOUNGE

Our restaurant and bar are open. In our various outlets, we offer a selection of snacks, dishes, and drinks. We look forward to your visit!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,184 reviews

Customer review rating 2.0/5

Carsten N. Business - Confirmed reviews ALL

Cheap, smelly and not fully functioning bathroom. Substandard pillows. Breakfast just so so. Reception claiming to have sent invoice, but nothing so far since 4 days. Clearly overpriced for what your get. Worn down overall (building, elevator, furniture, etc).

Dear Carsten, thank you for taking the time to share your detailed feedback. We are truly sorry to read that your stay did not meet your expectations. Please accept our sincere apologies for the condition of the bathroom and the concerns you mentioned regarding cleanliness, functionality, and comfort. This is certainly not the standard we aim to provide, and we will immediately address your comments with our housekeeping and maintenance teams. We also regret that the pillows and breakfast selection did not meet your expectations. Guest comfort is very important to us, and your feedback helps us identify areas where we need to improve. Regarding the invoice, we sincerely apologize for the inconvenience. This is not the level of service we strive for. Please feel free to contact us directly at the hotel so we can verify your email address and resend the invoice to you without further delay. We take your comments about the overall condition of the building and facilities very seriously. Continuous improvements and renovations are part of our ongoing efforts, and feedback like yours is valuable in helping us prioritize necessary upgrades. We regret that you felt the stay did not represent good value for money and hope you will give us another opportunity in the future to provide you with a significantly better experience. Kind regards, Your Mercure Hotel Berlin City West Team Mercure Hotel Berlin City West

Customer review rating 5.0/5

Jeyhun A. Business - Confirmed reviews ALL

Nette Personal, alles war super

Vielen Dank für Ihre tolle Bewertung! 😊 Es freut uns sehr zu hören, dass Ihnen unsere gute Lage, der Komfort sowie unser freundliches Team so positiv aufgefallen sind und Sie sich rundum wohlgefühlt haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Herzliche Grüße aus dem winterlichen Berlin.

Customer review rating 0.5/5

Daniel B. Business - Confirmed reviews ALL

Dirty stincky and old

Dear Daniel, thank you for sharing your feedback. We sincerely apologize for your experience regarding the cleanliness and condition of the hotel. Your comments are important to us, and we will take them into account as we continuously strive to improve our services. Goodbye and best regards, Mercure Hotel Berlin City West

Customer review rating 3.5/5

Buyum M. Families - Confirmed reviews ALL

We stayed for two nights. On the second day I returned, it was acceptable for the room to be untidy, but since I didn't leave a note for the maid, I expected the towels to be changed. I was disappointed when I returned that the towels had not been changed. Both tissue and sanitary bag were missing. Disappointing

Dear M., thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not fully meet your expectations. While we respect our guests’ choice regarding room cleaning, we completely understand that fresh towels and basic amenities should have been provided, even without a specific note. Please accept our sincere apologies for this oversight. Your comments have been shared with our housekeeping team to ensure this does not happen again. We would be happy to welcome you back and provide you with the comfortable stay you deserve. Kind regards Your Mercure Berlin City West Team

Customer review rating 2.5/5

Ryan F. Couples - Confirmed reviews ALL

Where do I start?! Upon arrival, the receptionist stated they upgraded us. To our surprise we was shocked at what we saw. First of all the hotel photos online are nothing like the hotel. The room was very standard and quite Erie. There was burns in the carpet, the TV didn't work and the window had a gap causing a huge draft to the point we had to ask for an electric heater just to warm up the room. The pillows were paper thin, when asking for another one at reception we was told NO and that we get what we are given! We stayed there for 6 days and not once was our room cleaned. We was woken up once at 6am by the cleaner walking into our room but that was the only time I ever seen a cleaner. We was also told that the hotel did food and had a restaurant and during our whole stay not once was it open! Why offer food when it isn't open?! A fire alarm went off to which everyone was evacuated and it was very unorganised. No one told us where to go nor what happened but instead left us outside in -5 degrees for over 40 minutes without a clue of what was going on. Overall, average hotel and certainly not worth the money! We won't be back

Dear Ryan, thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to read that your experience did not meet your expectations, and we sincerely apologize for the inconveniences you encountered. Please accept our apologies for the condition of the room, the issues with the equipment, and the lack of housekeeping service during your stay. This is certainly not the standard of comfort and service we strive to provide, and your comments have been shared with the relevant teams for immediate review and improvement. We also regret your experience at the reception and the way the fire alarm situation was handled. Clear communication and guest safety are extremely important to us, and we are sorry that this was not managed in a satisfactory manner. Regarding the restaurant and food service, we apologize for any confusion or disappointment caused by its unavailability during your stay. Your feedback helps us identify where our communication can be improved. It is very disappointing to hear that you felt the stay was not worth the value, and we regret that we were unable to leave you with a positive impression of our hotel. Thank you again for your honest feedback, which we will use to improve our services moving forward. Kind regards from Berlin

Other web-users rate our hotel

  • 489 reviews 8.7/10 Location
  • 840 reviews 4.3/10 Room
  • 689 reviews 8.7/10 Service
  • 51 reviews 3.7/10 WiFi
  • 481 reviews 8.7/10 Breakfast
  • 443 reviews 3.5/10 Cleanliness
  • 364 reviews 4.9/10 Comfort
  • 310 reviews 3.3/10 Vibe

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