Mercure Hotel Berlin City West 4 stars

Customer review rating (ALL Rating) 4.4/5 1,169 reviews

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Mercure Hotel Berlin City West - Image 1
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Ohmstrasse 4-6, 13629 BERLIN, Germany

Description

Hotel extras

  • 119 comfortable rooms

  • 8 modern, ground-level work meeting and event rooms with natural light

  • Kukime Lobby Shop offering chilled drinks, specialty coffees, snacks, and ice cream

  • Beautiful quiet terrace with outdoor pool

  • Easy access to public transport, BER airport and to the motorway

Our accommodation(s)

Hotel location

Mercure Hotel Berlin City West

Ohmstrasse 4-6
13629 BERLIN
Germany

GPS:52.536032, 13.273297

Telephone
Fax +49 30 3819403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

WEINLOUNGE

Our restaurant and bar are open. In our various outlets, we offer a selection of snacks, dishes, and drinks. We look forward to your visit!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,169 reviews

TripAdvisor Rating  3.9/5  719 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Anna F. Solo - Confirmed reviews ALL

The hotel is clean, quiet and the nearest metro station is just a few hundred meters away.

Dear Guest, thank you very much for your positive feedback! We’re delighted to hear that you enjoyed the cleanliness and quiet atmosphere of our hotel, and that the U-Bahn station just a few hundred meters away was convenient for you. This combination truly helps make a stay comfortable — we’re glad you felt at ease with us. We look forward to welcoming you back soon at the Mercure Hotel Berlin City West! Warm regards Your Mercure Hotel Berlin City West Team

Customer review rating 3.0/5

Olivier G. Business - Confirmed reviews ALL

Hotel is well located but is rather old. it needs a refurbushing. lot of noise from the hall way etc...

Dear Olivier, thank you very much for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location. At the same time, we are truly sorry that your stay was affected by noise disturbances and the impression of an ageing property. Please be assured that we are continuously working on improving our facilities and guest comfort. Your comments are very valuable in helping us set the right priorities. We also take the issue of noise seriously and will share your remarks with our team to review possible improvements. We would be delighted to welcome you back in the future to show you that we take your feedback seriously and are committed to enhancing the guest experience. Kind regards, Your Team at Mercure Hotel Berlin City West

Customer review rating 3.0/5

Vincent L. Business - Confirmed reviews ALL

My experience was not so good , the employees were great but the hotel is a bit old and the restaurant menu not healthy enough

Dear, Thank you for taking the time to share your feedback with us. We are delighted to hear that our team made a positive impression – we will gladly pass this compliment on to them. We are sorry, however, that the overall condition of the hotel and the selection of healthy options on our restaurant menu did not fully meet your expectations. Please be assured that we continuously work on improving our facilities and offerings, and your comments will be taken into careful consideration. We would be pleased to welcome you back in the future and show you the improvements we are making. Thank you again for your honest review.

Customer review rating 5.0/5

Lemuel C. Friends - Confirmed reviews ALL

Very friendly team and great people at the bar in the evening with delicious food. :-) Thanks to Martin and Jagoda. The room was comfortable and well equipped with a minibar.

Dear Lemuel, thank you so much for your wonderful feedback – it truly made our day! 😊 We’re delighted to hear that our team, especially Martin and Jagoda, could brighten your evenings at the bar (we always suspected they have superpowers… now it’s official!). Great to know that you enjoyed the delicious food and felt comfortable in your room – including the minibar, our tiniest but arguably most loyal team member. 😉 We hope to welcome you back soon for more good vibes, good drinks, and good times! Warm regards, Your Mercure Hotel Berlin City West Team

Customer review rating 2.0/5

Nadia A. K. Business - Confirmed reviews ALL

Don’t have a working phone No complimentary water on the first day Had to come down and ask reception for iron and had to take it up and the board myself Pool was shut and it didn’t say on website Everyday housekeeping left mugs which were dirty in our room There was a towel left in our room with blood on it

Dear Nadia, thank you for taking the time to share your feedback with us. We truly regret to hear that your stay did not fully meet your expectations and would like to sincerely apologize for the inconveniences you experienced. We are very sorry about the issues you mentioned, including the non-functioning phone, the missing complimentary water, and the housekeeping oversights. Please be assured that we have addressed these matters with our team to ensure they do not happen again. Regarding the pool, we apologize for the lack of clear information — it was closed for maintenance, and we understand how disappointing this must have been. We will make sure our website reflects such updates more transparently in the future. We hope you will give us another opportunity to welcome you back so that we can provide you with the smooth and pleasant stay you deserve. Kind regards, Stefanie

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Other web-users rate our hotel

  • 520 reviews 8.8/10 Location
  • 890 reviews 4.4/10 Room
  • 732 reviews 8.8/10 Service
  • 47 reviews 3.1/10 WiFi
  • 489 reviews 8.5/10 Breakfast
  • 472 reviews 3.3/10 Cleanliness
  • 379 reviews 4.8/10 Comfort
  • 318 reviews 3.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.