Mercure Hotel Berlin City West 4 stars

Customer review rating (ALL Rating) 4.4/5 1,193 reviews

Best price
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Mercure Hotel Berlin City West - Image 1
Mercure Hotel Berlin City West - Image 2
Mercure Hotel Berlin City West - Image 3
Mercure Hotel Berlin City West - Image 4
Ohmstrasse 4-6, 13629 BERLIN, Germany

Description

Hotel extras

  • 119 comfortable rooms

  • 8 modern, ground-level work meeting and event rooms with natural light

  • Kukime Lobby Shop offering chilled drinks, specialty coffees, snacks, and ice cream

  • Beautiful quiet terrace with outdoor pool

  • Easy access to public transport, BER airport and to the motorway

Our accommodation(s)

Hotel location

Mercure Hotel Berlin City West

Ohmstrasse 4-6
13629 BERLIN
Germany

GPS:52.536032, 13.273297

Telephone
Fax +49 30 3819403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

WEINLOUNGE

Our restaurant and bar are open. In our various outlets, we offer a selection of snacks, dishes, and drinks. We look forward to your visit!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,193 reviews

Customer review rating 3.5/5

Abhay D. Business - Confirmed reviews ALL

The hotel room was clean but The price doesnt match the quality. The key had to be programmed multiple times so that it works. one has to pay high premium because it is near siemens office.

Dear Abhay, thank you for taking the time to share your feedback. We are pleased to read that you found your room clean, as this is one of our top priorities. At the same time, we regret that your overall experience did not fully meet your expectations in terms of value for money. Pricing in our area can indeed vary depending on demand and our proximity to major business locations such as the Siemens offices, but we fully understand that expectations regarding quality must always be met regardless. We also sincerely apologize for the inconvenience caused by your key card. This is certainly not the standard we aim to provide, and we will follow up internally to ensure such issues are minimized in the future. We truly appreciate your honest feedback, as it helps us to continuously improve our service. We hope to have the opportunity to welcome you again and provide you with a smoother and more satisfying experience. Kind regards and a good start!

Customer review rating 3.5/5

Diana S. Couples - Confirmed reviews ALL

Nettes Personal

Liebe Diana, vielen Dank für Ihr tolles Feedback! 😊 Es freut uns sehr, dass Sie einen guten Aufenthalt bei uns hatten und besonders unser Team in so positiver Erinnerung geblieben ist. Genau dafür geben wir jeden Tag unser Bestes! Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße aus dem Hotel

Customer review rating 3.5/5

Anton D. Solo - Confirmed reviews ALL

late check out can be until 15:00 only, maximum, dirty plate after room service need to be brought down to the restaurant by myself, not very convenient, no gym, no laundry service, no spa

Dear Anton, thank you very much for taking the time to share your feedback with us. We are pleased to hear that you appreciated our strategic location. At the same time, we truly regret that some aspects of your stay did not fully meet your expectations. Please kindly note that late check-out at our property is available until 15:00 at the latest and subject to availability. Regarding the room service dishes, we understand that bringing the plates back to the restaurant yourself may feel inconvenient, and we appreciate you sharing this feedback as it helps us review our service procedures. As a city hotel, some facilities such as a gym, spa, or laundry service are unfortunately not available on-site. However, we always do our best to support our guests with recommendations or nearby alternatives whenever possible. Your comments are very valuable to us, and we truly appreciate you bringing them to our attention. We hope to have the opportunity to welcome you again in the future and provide you with an even more pleasant experience. Kind regards and all the BEST for you.

Customer review rating 2.0/5

Carsten N. Business - Confirmed reviews ALL

Cheap, smelly and not fully functioning bathroom. Substandard pillows. Breakfast just so so. Reception claiming to have sent invoice, but nothing so far since 4 days. Clearly overpriced for what your get. Worn down overall (building, elevator, furniture, etc).

Dear Carsten, thank you for taking the time to share your detailed feedback. We are truly sorry to read that your stay did not meet your expectations. Please accept our sincere apologies for the condition of the bathroom and the concerns you mentioned regarding cleanliness, functionality, and comfort. This is certainly not the standard we aim to provide, and we will immediately address your comments with our housekeeping and maintenance teams. We also regret that the pillows and breakfast selection did not meet your expectations. Guest comfort is very important to us, and your feedback helps us identify areas where we need to improve. Regarding the invoice, we sincerely apologize for the inconvenience. This is not the level of service we strive for. Please feel free to contact us directly at the hotel so we can verify your email address and resend the invoice to you without further delay. We take your comments about the overall condition of the building and facilities very seriously. Continuous improvements and renovations are part of our ongoing efforts, and feedback like yours is valuable in helping us prioritize necessary upgrades. We regret that you felt the stay did not represent good value for money and hope you will give us another opportunity in the future to provide you with a significantly better experience. Kind regards, Your Mercure Hotel Berlin City West Team Mercure Hotel Berlin City West

Customer review rating 5.0/5

Jeyhun A. Business - Confirmed reviews ALL

Nette Personal, alles war super

Vielen Dank für Ihre tolle Bewertung! 😊 Es freut uns sehr zu hören, dass Ihnen unsere gute Lage, der Komfort sowie unser freundliches Team so positiv aufgefallen sind und Sie sich rundum wohlgefühlt haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Herzliche Grüße aus dem winterlichen Berlin.

Other web-users rate our hotel

  • 473 reviews 8.7/10 Location
  • 796 reviews 4.4/10 Room
  • 668 reviews 8.9/10 Service
  • 46 reviews 3.3/10 WiFi
  • 471 reviews 8.6/10 Breakfast
  • 426 reviews 3.6/10 Cleanliness
  • 351 reviews 5/10 Comfort
  • 298 reviews 3.5/10 Vibe

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