Mercure Hotel Berlin City West 4 stars

Customer review rating (ALL Rating) 4.4/5 1,187 reviews

Mercure Hotel Berlin City West - Image 1
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Description

Hotel extras

  • 119 comfortable rooms

  • 8 modern, ground-level work meeting and event rooms with natural light

  • Kukime Lobby Shop offering chilled drinks, specialty coffees, snacks, and ice cream

  • Beautiful quiet terrace with outdoor pool

  • Easy access to public transport, BER airport and to the motorway

Our accommodation(s)

Hotel location

Mercure Hotel Berlin City West

Ohmstrasse 4-6
13629 BERLIN
Germany

GPS:52.536032, 13.273297

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

WEINLOUNGE

Our restaurant and bar are open. In our various outlets, we offer a selection of snacks, dishes, and drinks. We look forward to your visit!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,187 reviews

Customer review rating 3.5/5

Anton D. Solo - Confirmed reviews ALL

late check out can be until 15:00 only, maximum, dirty plate after room service need to be brought down to the restaurant by myself, not very convenient, no gym, no laundry service, no spa

Dear Anton, thank you very much for taking the time to share your feedback with us. We are pleased to hear that you appreciated our strategic location. At the same time, we truly regret that some aspects of your stay did not fully meet your expectations. Please kindly note that late check-out at our property is available until 15:00 at the latest and subject to availability. Regarding the room service dishes, we understand that bringing the plates back to the restaurant yourself may feel inconvenient, and we appreciate you sharing this feedback as it helps us review our service procedures. As a city hotel, some facilities such as a gym, spa, or laundry service are unfortunately not available on-site. However, we always do our best to support our guests with recommendations or nearby alternatives whenever possible. Your comments are very valuable to us, and we truly appreciate you bringing them to our attention. We hope to have the opportunity to welcome you again in the future and provide you with an even more pleasant experience. Kind regards and all the BEST for you.

Customer review rating 2.0/5

Carsten N. Business - Confirmed reviews ALL

Cheap, smelly and not fully functioning bathroom. Substandard pillows. Breakfast just so so. Reception claiming to have sent invoice, but nothing so far since 4 days. Clearly overpriced for what your get. Worn down overall (building, elevator, furniture, etc).

Dear Carsten, thank you for taking the time to share your detailed feedback. We are truly sorry to read that your stay did not meet your expectations. Please accept our sincere apologies for the condition of the bathroom and the concerns you mentioned regarding cleanliness, functionality, and comfort. This is certainly not the standard we aim to provide, and we will immediately address your comments with our housekeeping and maintenance teams. We also regret that the pillows and breakfast selection did not meet your expectations. Guest comfort is very important to us, and your feedback helps us identify areas where we need to improve. Regarding the invoice, we sincerely apologize for the inconvenience. This is not the level of service we strive for. Please feel free to contact us directly at the hotel so we can verify your email address and resend the invoice to you without further delay. We take your comments about the overall condition of the building and facilities very seriously. Continuous improvements and renovations are part of our ongoing efforts, and feedback like yours is valuable in helping us prioritize necessary upgrades. We regret that you felt the stay did not represent good value for money and hope you will give us another opportunity in the future to provide you with a significantly better experience. Kind regards, Your Mercure Hotel Berlin City West Team Mercure Hotel Berlin City West

Customer review rating 5.0/5

Jeyhun A. Business - Confirmed reviews ALL

Nette Personal, alles war super

Vielen Dank für Ihre tolle Bewertung! 😊 Es freut uns sehr zu hören, dass Ihnen unsere gute Lage, der Komfort sowie unser freundliches Team so positiv aufgefallen sind und Sie sich rundum wohlgefühlt haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Herzliche Grüße aus dem winterlichen Berlin.

Customer review rating 0.5/5

Daniel B. Business - Confirmed reviews ALL

Dirty stincky and old

Dear Daniel, thank you for sharing your feedback. We sincerely apologize for your experience regarding the cleanliness and condition of the hotel. Your comments are important to us, and we will take them into account as we continuously strive to improve our services. Goodbye and best regards, Mercure Hotel Berlin City West

Customer review rating 3.5/5

Buyum M. Families - Confirmed reviews ALL

We stayed for two nights. On the second day I returned, it was acceptable for the room to be untidy, but since I didn't leave a note for the maid, I expected the towels to be changed. I was disappointed when I returned that the towels had not been changed. Both tissue and sanitary bag were missing. Disappointing

Dear M., thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not fully meet your expectations. While we respect our guests’ choice regarding room cleaning, we completely understand that fresh towels and basic amenities should have been provided, even without a specific note. Please accept our sincere apologies for this oversight. Your comments have been shared with our housekeeping team to ensure this does not happen again. We would be happy to welcome you back and provide you with the comfortable stay you deserve. Kind regards Your Mercure Berlin City West Team

Other web-users rate our hotel

  • 479 reviews 8.7/10 Location
  • 818 reviews 4.4/10 Room
  • 676 reviews 8.7/10 Service
  • 49 reviews 3.5/10 WiFi
  • 480 reviews 8.5/10 Breakfast
  • 429 reviews 3.5/10 Cleanliness
  • 352 reviews 5/10 Comfort
  • 301 reviews 3.7/10 Vibe

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