Mercure Hotel Berlin City West 4 stars

Customer review rating (ALL Rating) 4.4/5 1,207 reviews

Mercure Hotel Berlin City West - Image 1
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Description

Hotel extras

  • 119 comfortable rooms

  • 8 modern, ground-level work meeting and event rooms with natural light

  • Kukime Lobby Shop offering chilled drinks, specialty coffees, snacks, and ice cream

  • Beautiful quiet terrace with outdoor pool

  • Easy access to public transport, BER airport and to the motorway

Our accommodation(s)

Hotel location

Mercure Hotel Berlin City West

Ohmstrasse 4-6
13629 BERLIN
Germany

GPS:52.536032, 13.273297

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

WEINLOUNGE

Our restaurant and bar are open. In our various outlets, we offer a selection of snacks, dishes, and drinks. We look forward to your visit!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,207 reviews

Customer review rating 2.0/5

Lakshman S. D. Solo - Confirmed reviews ALL

This place is very old, definitely not a 4 star hotel and the pics on internet doesn't match. This definitely need a overhaul.

Dear Mr. D., thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations. Your comments regarding the condition of the hotel and the discrepancy between the online images and your experience are taken very seriously. We understand how important it is that our presentation reflects reality, and we regret that this was not the case for you. Please be assured that we are continuously working on improvements and renovations to enhance the comfort and overall experience for our guests. Feedback like yours is invaluable in helping us prioritize these efforts. We also take your concern about pricing seriously and would appreciate the opportunity to review this further. Should you wish, feel free to contact us directly so we can better understand the situation. We hope to have the chance to welcome you again in the future and provide you with a stay that fully meets your expectations. Kind regards, Your Hotel Team

Customer review rating 4.0/5

Mahesh A. Business - Confirmed reviews ALL

It was a good stay. Only one negative point noted. There was a little problem with water-drain in the bath tub.

Dear Mahesh, thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found your experience comfortable and enjoyed our location and facilities. We appreciate your observation about the water-drain issue and will take it into consideration for future improvements. Goodbye, Mercure Hotel Berlin City West

Customer review rating 3.5/5

Abhay D. Business - Confirmed reviews ALL

The hotel room was clean but The price doesnt match the quality. The key had to be programmed multiple times so that it works. one has to pay high premium because it is near siemens office.

Dear Abhay, thank you for taking the time to share your feedback. We are pleased to read that you found your room clean, as this is one of our top priorities. At the same time, we regret that your overall experience did not fully meet your expectations in terms of value for money. Pricing in our area can indeed vary depending on demand and our proximity to major business locations such as the Siemens offices, but we fully understand that expectations regarding quality must always be met regardless. We also sincerely apologize for the inconvenience caused by your key card. This is certainly not the standard we aim to provide, and we will follow up internally to ensure such issues are minimized in the future. We truly appreciate your honest feedback, as it helps us to continuously improve our service. We hope to have the opportunity to welcome you again and provide you with a smoother and more satisfying experience. Kind regards and a good start!

Customer review rating 3.5/5

Diana S. Couples - Confirmed reviews ALL

Nettes Personal

Liebe Diana, vielen Dank für Ihr tolles Feedback! 😊 Es freut uns sehr, dass Sie einen guten Aufenthalt bei uns hatten und besonders unser Team in so positiver Erinnerung geblieben ist. Genau dafür geben wir jeden Tag unser Bestes! Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße aus dem Hotel

Customer review rating 3.5/5

Anton D. Solo - Confirmed reviews ALL

late check out can be until 15:00 only, maximum, dirty plate after room service need to be brought down to the restaurant by myself, not very convenient, no gym, no laundry service, no spa

Dear Anton, thank you very much for taking the time to share your feedback with us. We are pleased to hear that you appreciated our strategic location. At the same time, we truly regret that some aspects of your stay did not fully meet your expectations. Please kindly note that late check-out at our property is available until 15:00 at the latest and subject to availability. Regarding the room service dishes, we understand that bringing the plates back to the restaurant yourself may feel inconvenient, and we appreciate you sharing this feedback as it helps us review our service procedures. As a city hotel, some facilities such as a gym, spa, or laundry service are unfortunately not available on-site. However, we always do our best to support our guests with recommendations or nearby alternatives whenever possible. Your comments are very valuable to us, and we truly appreciate you bringing them to our attention. We hope to have the opportunity to welcome you again in the future and provide you with an even more pleasant experience. Kind regards and all the BEST for you.

Other web-users rate our hotel

  • 456 reviews 8.7/10 Location
  • 772 reviews 4.4/10 Room
  • 652 reviews 8.9/10 Service
  • 43 reviews 3.4/10 WiFi
  • 459 reviews 8.7/10 Breakfast
  • 411 reviews 3.6/10 Cleanliness
  • 339 reviews 4.8/10 Comfort
  • 293 reviews 3.5/10 Vibe

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