Mercure Hotel Berlin City West 4 stars

Customer review rating (ALL Rating) 4.2/5 960 reviews

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Mercure Hotel Berlin City West - Image 1
Mercure Hotel Berlin City West - Image 2
Mercure Hotel Berlin City West - Image 3
Mercure Hotel Berlin City West - Image 4
Ohmstrasse 4-6, 13629 BERLIN, Germany

Description

Hotel extras

  • 119 comfortable rooms

  • 8 modern, ground-level work meeting and event rooms with natural light

  • Kukime Lobby Shop offering chilled drinks, specialty coffees, snacks, and ice cream

  • Beautiful quiet terrace with outdoor pool

  • Easy access to public transport, BER airport and to the motorway

Our accommodation(s)

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Hotel location

Mercure Hotel Berlin City West

Ohmstrasse 4-6
13629 BERLIN
Germany

GPS:52.536032, 13.273297

Telephone
Fax +49 30 3819403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

WEINLOUNGE

Our restaurant and bar are open. In our various outlets, we offer a selection of snacks, dishes, and drinks. We look forward to your visit!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  960 reviews

TripAdvisor Rating  3.9/5  706 reviews

Certificate of excellence 2024

Customer review rating 5.0/5

Farina Friends - Confirmed reviews ALL

Thank you so much for the lovely review! We’re really happy you enjoyed the location, the easy parking, your spacious room — and most importantly, a comfy bed and a great breakfast to start the day right! We’d love to welcome you back anytime — there’s always more breakfast waiting! 😉 Best wishes, Stefanie

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Dear Guest, thank you so much for your lovely feedback! We’re thrilled you enjoyed the breakfast, the restaurant vibes, and our team’s efficiency — that really made our day! Hope to welcome you back soon for another great stay (and maybe an extra croissant or two. Best wishes, Stefanie

Customer review rating 0.5/5

Jenny Business - Confirmed reviews ALL

Dear Jenny, thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the cleanliness of your room. Please know that our cleaning schedule, with service every three days, is a standard set by Accor. However, we would have been happy to arrange daily cleaning upon request at the reception. We regret that this was not resolved during your stay and truly appreciate your understanding. Despite this, we would love to welcome you again and provide you with an improved experience. Best regards, your MERCURE Team

too much arogance

Customer review rating 2.5/5

Troppa A. T. Business - Confirmed reviews ALL

Dear G., thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Providing excellent service is our priority, and we regret that we did not meet your expectations, especially during check-in. Please rest assured that we have addressed this matter with the responsible team member to ensure such situations do not happen again. Regarding your invoices, we will send them to you promptly. If you have any further concerns or requests, please do not hesitate to contact us. We appreciate your honest feedback and hope to have the opportunity to welcome you again under better circumstances. Kind regards from Berlin and your MERCURE Team

Very enjoyable and the staff was awesome

Customer review rating 4.0/5

Chuck Business - Confirmed reviews ALL

Dear Chuck, thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that you enjoyed your stay and that our team made a great impression on you. We appreciate your feedback regarding the internet connection and sincerely regret any inconvenience this may have caused, especially during your business trip. Please know that we take such concerns seriously and will look into improving our connectivity to better serve our guests in the future. We hope to have the pleasure of welcoming you back to Berlin and providing you with an even better experience next time. :-) Kind regards from your MERCURE team.

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Other web-users rate our hotel

  • 581 reviews 8.9/10 Location
  • 987 reviews 4.5/10 Room
  • 779 reviews 8.9/10 Service
  • 47 reviews 4.9/10 WiFi
  • 518 reviews 8.4/10 Breakfast
  • 518 reviews 3.4/10 Cleanliness
  • 418 reviews 5/10 Comfort
  • 324 reviews 3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.