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Mercure Hotel Berlin City West 4 stars

Customer review rating 4.3/5 1,532 reviews

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Mercure Hotel Berlin City West
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+ 23 Services

Hotel extras

  • 119 comfortable rooms

  • 8 modern, ground-level work meeting and event rooms with natural light

  • Cozy regional restaurant

  • Beautiful quiet terrace with outdoor pool

  • Easy access to public transport, BER airport and to the motorway

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Indoor heated pool (nearby)
  • Fitness centre (nearby)
  • Well-being
  • Outdoor tennis court (nearby)
  • Jogging track (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 12 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Berlin City West

Ohmstrasse 4-6
13629 berlin
germany

Tel: +493038030

Fax: (+49)30/3819403

Check-in from 15h00

Check out up to 12h00

  • By plane

    Flughafen BER At 3km / 1 miles

  • By train

    OSTBAHNHOF At 15km / 9.32 miles

  • By train

    SPANDAU At 5km / 3.11 miles

  • By train

    ZOOLOGISCHER GARTEN At 7km / 4.38 miles

GPS :52.536032, 13.273297

Our accommodation(s)

The 119 rooms in the 4-star Mercure Hotel Berlin City West are air-conditioned and have free WIFI access. In our Privilege Rooms, your comfortable bed is in a separate sleeping area. On request, your children can stay with you in a spacious family room with 2 areas with a connecting door. A child aged up to 12 years may stay in your room free of charge. Your pets are also welcome at the Mercure Berlin City West hotel (surcharge of EUR 15 per night).

Our restaurants and bars

WEINLOUNGE

Type of cuisine: Regional

The modern Weinlounge restaurant, which seats 40 people, is air-conditioned and open daily from 12 noon until 10.30pm. The restaurant serves regional specialties, which you can enjoy our on the terrace in summer.

WEINLOUNGE BAR

The "Weinlounge Bar" is the ideal place to relax with a fine wine after a hard day. The bar is open every day from midday to midnight and has a sunny terrace.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 330

  • Maximum capacity: 24 people

Find out more

Our guest reviews for
Mercure Hotel Berlin City West

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,532 reviews

TripAdvisor Rating 4.0/5

626 reviews

I could not even argue with the price - quality ratio

Customer review rating 2.5/5

P. Families - 01/08/2021 Confirmed reviews ALL

I am shocked and quite sad to learn that even Mercure can offer such a low-quality hotel experience. This was not a good base while we spent a few days in Berlin. A warning for fellow travellers: avoid room 202. While we may be oversensitive to noises the fact remains that there is a waterpipe somewhere, which makes strange noises during the night. Unfortunately we got off on the wrong foot since day 1: I asked for two rooms to be close to each other, but due to bed requirements the two rooms were not on the same floor. And hotel personnel failed to communicate this before arrival. When we eventually gave up on room 202 and moved to another room, we were promised that it will be ready by 2 PM. It was not ready. It was only down to a selfless fellow Hungarian lady, who took it upon her personally to clean the room that we had any chance of afternoon rest before we had to head out again. Most of the rooms are old, slightly dirty and smelly. This is not what we expected from a Mercure Hotel.

Dear Mr. Negyesi Thank you for your feedback on your stay. It is important to us that our guests feel comfortable with us and enjoy their stay. We are sorry to hear that you were not satisfied. We have already spoken to the cleaning team to define suitable measures to prevent this from happening again. We were happy to pass your praise on to our team member, she was very pleased. We looking forward to welcoming you to our house again. Sincerely, Stefanie Bobon - General Manager

Ruhiges Zimmer

Customer review rating 4.0/5

Manfred Business - 14/07/2021 Confirmed reviews ALL

Nettes kompetentes Personal an der Rezeption

Sehr geehrter Herr B., wir danken Ihnen vielmals für die tolle Bewertung und Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Berlin City West. Ihr positives Feedback bezüglich unseres Teams geben wir gerne entsprechend weiter. Wir freuen uns, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Stefanie Bobon - General Manager

Outdated hotel

Customer review rating 3.0/5

Andrey Business - 05/07/2021 Confirmed reviews ALL

I believe that during the pandemic you had a chance to renovate a lot of hotels but not this one. It is very outdated and below my expectations.

Dear Mr. G. We are very uncomfortable that you have received such a negative impression of our house, but we are grateful for your honest feedback. Every year the management draws up an investment budget to carry out renovations. This is also planned for our house. We are happy to see you again. Sincerely, Stefanie Bobon - General Manager
Customer review rating 4.5/5

Tomas J. Business - 23/10/2020 Confirmed reviews ALL

clean bedrooms, helpful staff

Dear Tomas J., we very much appreciate the wonderful review an your warm words regarding your stay at the Mercure Hotel Berlin City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager
Customer review rating 3.0/5

Anonymous Business - 22/09/2020 Confirmed reviews ALL

The standard of the hotel was fully OK. I came late, and had chosen the hotel because of its proximity to Tegel. The booking site said that parking was available. But it turned out only to be street parking, and everything was full, so I had to park illegally in front of the hotel. Luckily, nobody had discovered that as I left at 5:30.

Dear Tom H., thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regrads, Stefanie Bobon - General Manager
Customer review rating 4.5/5

Sarang Business - 31/07/2020 Confirmed reviews ALL

Very nice experience. There were not many expectations due to the on going Covid issues.

Dear Sarang P., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

Terrible

Customer review rating 1.0/5

Helen H. Friends - 18/03/2020 Confirmed reviews ALL

The receptionist was frosty and not particular forthcoming with her help so not a good first impression. I found a sandwich in foil in the fridge. I took it to reception and was just asked for my room number, no apology . There was no milk and only one teabag in the room. I went to ask for milk at reception and was directed to some pods in reception. Would it not have been possible to obtain a little fresh milk as in most hotels. The room was dingy and did not appear overly clean. It was noisy being in a corridor system with noisy doors shutting. The restaurant was closed and we one of our reasons for choosing this hotel was that it had a restaurant. The quilts on the bed were tiny and we had to ask for another. There was only one pillow on the bed which I have never experienced before. However there were more in the wardrobe. We had been in Gdansk for a short break and stopped here on the way to Berlin airport. It was the worst experience of our holiday and I would not say again. At 110 .E For one nights stay , vastly overpriced. Very very disappointing.

Dear Helen H., we sincerely apologize for the inconvenience this difficult situation has caused. Your described experiences do not meet our standard and, as you write, are out of the question. The corona virus has a stranglehold on us and I apologize for the behavior of my employees in this unusual situation. Stay healthy and best regards, Stefanie Bobon - General Manager

Very well located for my purposes, but the room is quite old and a little sad

Customer review rating 3.5/5

Anonymous Business - 02/03/2020 Confirmed reviews ALL

Perfectly located next to Siemens and next to the U7. The staff was nice and helpful. The impression of the room was to be quite old and could need renovation. The itnernal door locker was hanging loosely from the wall when entering, the walls are empty, grayish and make sad room feeling. The TV is very small for today's standards. The shower is is fully outdated. I might come back due to the location, but not for the rooms.

Dear Tobias A.! We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West and we hope to convince you completely of us on a next visit. Sincerely, Stefanie Bobon - General Manager

Located near Siemens

Customer review rating 3.5/5

David P. Business - 24/02/2020 Confirmed reviews ALL

It was ok - the only issue I had was when I said that my plug was stuck in the bath. The person at reception said she could not find someone to sort it out and the only option was to move rooms

Dear David, Thank you very much for your review. I will consult with the staff again so as not to let such a case be repeated with the plug. In this case, I would like to apologise to you. I would be pleased to welcome you again. Regards Stefanie Bobon - General Manager

Countryside hospitality in a metropolis

Customer review rating 5.0/5

Mike Solo - 24/02/2020 Confirmed reviews ALL

Very friendly service at breakfast (as well). Free parking close to the hotel. Nice room and bathroom. The hotel responded immediately to my special request about room.

Dear Miklos, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

Not very satisfying

Customer review rating 3.0/5

Tomek Business - 27/01/2020 Confirmed reviews ALL

Room 123 was very noisy (water pumps behind the wall?) and unfortunatelly there was no telephone net available. Room was very small (2nd part closed) and the bathroom quality not adaquate (old, wall dirty etc) to the paid rate.

Dear Tomasz R.! Thank you for taking the time to share your experience with us at the Mercure Hotel Berlin City West. I am sorry that your experience did not meet your expectations. Please allow me to sincerely apologize. I will contact the external cleaning company immediately. We hope to be able to convince you completely of us on a next visit. Best regards, Stefanie Bobon - General Manager

Very old room, bad breakfast

Customer review rating 1.0/5

Simoe Couples - 10/01/2020 Confirmed reviews ALL

The room was very old, worn bathroom, dirty carpet. Bad breakfast, (some food that smelled bad). I'm not angry with the hotel but with your group who tolerates all of this. I believed that your group is a guarantee of quality. Obviously I was wrong. Never again

Sehr geehrte Frau M.! Wir danken Ihnen für das Feedback nach Ihrem Aufenthalt in unserem Haus. Schade, dass Sie trotz persönlicher Rücksprache mit den Kollegen vor Ort, eine solche Bewertung abgegeben haben. Sämtliche Mitarbeiter sind sofort auf Ihre Anmerkungen eingegangen. Beste Grüße, Stefanie Bobon - General Manager

Pretty good

Customer review rating 4.0/5

Joseph Couples - 30/12/2019 Confirmed reviews ALL

The breakfast can be better

Dear Joseph, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

Close location to BSH is the biggest reason for my Hotel selection.

Customer review rating 3.5/5

Tolga S. Business - 12/12/2019 Confirmed reviews ALL

In general there's an average hotel. But the bathtub is too high and it has a slippery ground, which can create some problems while getting in and out.

Dear Tolga S., we very much appreciate your rating and the comments regarding your stay at the Mercure Hotel Berlin City West. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

Odd Price/Quality ratio

Customer review rating 3.0/5

Anonymous Business - 27/11/2019 Confirmed reviews ALL

I think the price was too high for the quality of the hotel.

Kære Mr. S., tak for din vurdering. Vi er virkelig ked af, at du ikke var helt tilfreds med dit ophold i vores hus. Jeg vil diskutere de individuelle problemer med mit team. Vi håber at overbevise dig om vores næste besøg. Med venlig hilsen, Stefanie Bobon - General Manager

Very comfortable with helpful staff

Customer review rating 4.5/5

Jason Business - 25/11/2019 Confirmed reviews ALL

Very good - the breakfast could have had more options

Dear Mr. T., we thank you for evaluating your stay in our house. I will discuss your comments with my team. Until next time at the Mercure Hotel Berlin City West! Best regards, Stefanie Bobon - General Manager

Quality under expectation

Customer review rating 2.5/5

Tomek Business - 22/11/2019 Confirmed reviews ALL

Room 211, old bathroom and the whole stay bad smell from the sewage.

Szanowny Panie R., dziękujemy bardzo za poświęcenie czasu na ocenę nas po pobycie w hotelu Mercure Hotel Berlin City West i głębokie ubolewanie, że świadczone usługi nie spełniły Państwa oczekiwań. Przepraszamy za powstałe niedogodności. Twoja opinia jest dla nas najważniejsza. Ponadto możemy zapewnić, że zostaną podjęte niezbędne środki w celu trwałej poprawy jakości wymienionych usług. Jeszcze raz dziękuję za komentarze. Mamy nadzieję, że odzyskamy wiarę w jedną z twoich następnych nocy i czekamy na przyjęcie wkrótce. Z poważaniem Stefanie Bobon - Dyrektor Generalny

Ridiculous fee added

TripAdvisor rating 4.0/5

andywaw69 Solo travel - 05/11/2019 TripAdvisor review

The hotel is right at the entrance to the U7 underground station, which is good. However, I find the policy of extra fees appaling. The room was fully booked upfront online and when checking out I was asked a weird question what the nature of my visit to Berlin was (!). Does anyone has the right to ask me about it? What if I do not answer this question? And as it turned out, "Holiday/private/leisure/visiting friends/sightseeing" are the answers which mean you will have to pay extra EUR 3,18 for nothing. Does a private trip mean that I use the room EUR 3,18 "more" than on a business trip? Does the hotel want to punish those on "private" trips and tell them "Do not come to visit Berlin or you must pay extra"??? Ridiculous policy. Not coming to Berlin, next time I will choose places where I am not punished because I am not on a business trip.

Dear Guest, thank you for the rating. We would like to make a comment on your point with the City Tax. This tax has been required by law since 2014 and applies to all major German cities. The city tax, or tourist tax, is always payable directly to the hotel if a guest travels privately. Furthermore, the amount is to be paid at the end of the month completely to the city of Berlin. Sincerely, Stefanie Bobon - General Manager

Not a charming place, close to the airport and good value.

TripAdvisor rating 3.0/5

WooStockholm Friends getaway - 07/03/2019 TripAdvisor review

The hotel is located close to the airport, very good when having an early flight. It is not a very charming place directly, our room was functional,it was proper. bed was averagely good. We found that staff were helpful. It is a good value.

Dear WooStockholm, thank you for your rating. I would like to pass on the positive feedback to our employees. Best regards Stefanie Bobon - General Manager.

OK - and that's it

TripAdvisor rating 3.0/5

EkoAneta Business - 23/01/2019 TripAdvisor review

There is no wardrobe in the room. No Polish language tv channel, although there are many Polish guests in Berlin. In the dining room the seats (not chairs) destroyed, rubbed, nastily stitched with thick threads, like in a subordinate bar in the suburbs. Very nice and professional service, the hotel clean, but the standard certainly differs from that which should be assured in a 4-star hotel. Location perfect for those who came for fairs.

Dear Aneta, thank you for your stay and taking the time to rate our hotel. We are very sorry that you have not been satisfied on your visit. Your comments are very important for us to offer our guests a perfect service at all times. I have talked to the departements concerned so they can improve those service areas. We look forward to see you again. Best regards Stefanie Bobon General Manager

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