Mercure Hotel Berlin City West 4 stars

Customer review rating (ALL Rating) 4.4/5 1,166 reviews

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Mercure Hotel Berlin City West - Image 1
Mercure Hotel Berlin City West - Image 2
Mercure Hotel Berlin City West - Image 3
Mercure Hotel Berlin City West - Image 4
Ohmstrasse 4-6, 13629 BERLIN, Germany

Description

Hotel extras

  • 119 comfortable rooms

  • 8 modern, ground-level work meeting and event rooms with natural light

  • Kukime Lobby Shop offering chilled drinks, specialty coffees, snacks, and ice cream

  • Beautiful quiet terrace with outdoor pool

  • Easy access to public transport, BER airport and to the motorway

Our accommodation(s)

Hotel location

Mercure Hotel Berlin City West

Ohmstrasse 4-6
13629 BERLIN
Germany

GPS:52.536032, 13.273297

Telephone
Fax +49 30 3819403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

WEINLOUNGE

Our restaurant and bar are open. In our various outlets, we offer a selection of snacks, dishes, and drinks. We look forward to your visit!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,166 reviews

TripAdvisor Rating  3.9/5  720 reviews

Certificate of excellence 2025

Customer review rating 2.5/5

Ryan F. Couples - Confirmed reviews ALL

Where do I start?! Upon arrival, the receptionist stated they upgraded us. To our surprise we was shocked at what we saw. First of all the hotel photos online are nothing like the hotel. The room was very standard and quite Erie. There was burns in the carpet, the TV didn't work and the window had a gap causing a huge draft to the point we had to ask for an electric heater just to warm up the room. The pillows were paper thin, when asking for another one at reception we was told NO and that we get what we are given! We stayed there for 6 days and not once was our room cleaned. We was woken up once at 6am by the cleaner walking into our room but that was the only time I ever seen a cleaner. We was also told that the hotel did food and had a restaurant and during our whole stay not once was it open! Why offer food when it isn't open?! A fire alarm went off to which everyone was evacuated and it was very unorganised. No one told us where to go nor what happened but instead left us outside in -5 degrees for over 40 minutes without a clue of what was going on. Overall, average hotel and certainly not worth the money! We won't be back

Dear Ryan, thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to read that your experience did not meet your expectations, and we sincerely apologize for the inconveniences you encountered. Please accept our apologies for the condition of the room, the issues with the equipment, and the lack of housekeeping service during your stay. This is certainly not the standard of comfort and service we strive to provide, and your comments have been shared with the relevant teams for immediate review and improvement. We also regret your experience at the reception and the way the fire alarm situation was handled. Clear communication and guest safety are extremely important to us, and we are sorry that this was not managed in a satisfactory manner. Regarding the restaurant and food service, we apologize for any confusion or disappointment caused by its unavailability during your stay. Your feedback helps us identify where our communication can be improved. It is very disappointing to hear that you felt the stay was not worth the value, and we regret that we were unable to leave you with a positive impression of our hotel. Thank you again for your honest feedback, which we will use to improve our services moving forward. Kind regards from Berlin

Customer review rating 4.5/5

Anna F. Solo - Confirmed reviews ALL

The hotel is clean, quiet and the nearest metro station is just a few hundred meters away.

Dear Guest, thank you very much for your positive feedback! We’re delighted to hear that you enjoyed the cleanliness and quiet atmosphere of our hotel, and that the U-Bahn station just a few hundred meters away was convenient for you. This combination truly helps make a stay comfortable — we’re glad you felt at ease with us. We look forward to welcoming you back soon at the Mercure Hotel Berlin City West! Warm regards Your Mercure Hotel Berlin City West Team

Customer review rating 3.0/5

Olivier G. Business - Confirmed reviews ALL

Hotel is well located but is rather old. it needs a refurbushing. lot of noise from the hall way etc...

Dear Olivier, thank you very much for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location. At the same time, we are truly sorry that your stay was affected by noise disturbances and the impression of an ageing property. Please be assured that we are continuously working on improving our facilities and guest comfort. Your comments are very valuable in helping us set the right priorities. We also take the issue of noise seriously and will share your remarks with our team to review possible improvements. We would be delighted to welcome you back in the future to show you that we take your feedback seriously and are committed to enhancing the guest experience. Kind regards, Your Team at Mercure Hotel Berlin City West

Customer review rating 3.0/5

Vincent L. Business - Confirmed reviews ALL

My experience was not so good , the employees were great but the hotel is a bit old and the restaurant menu not healthy enough

Dear, Thank you for taking the time to share your feedback with us. We are delighted to hear that our team made a positive impression – we will gladly pass this compliment on to them. We are sorry, however, that the overall condition of the hotel and the selection of healthy options on our restaurant menu did not fully meet your expectations. Please be assured that we continuously work on improving our facilities and offerings, and your comments will be taken into careful consideration. We would be pleased to welcome you back in the future and show you the improvements we are making. Thank you again for your honest review.

Customer review rating 5.0/5

Lemuel C. Friends - Confirmed reviews ALL

Very friendly team and great people at the bar in the evening with delicious food. :-) Thanks to Martin and Jagoda. The room was comfortable and well equipped with a minibar.

Dear Lemuel, thank you so much for your wonderful feedback – it truly made our day! 😊 We’re delighted to hear that our team, especially Martin and Jagoda, could brighten your evenings at the bar (we always suspected they have superpowers… now it’s official!). Great to know that you enjoyed the delicious food and felt comfortable in your room – including the minibar, our tiniest but arguably most loyal team member. 😉 We hope to welcome you back soon for more good vibes, good drinks, and good times! Warm regards, Your Mercure Hotel Berlin City West Team

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Other web-users rate our hotel

  • 500 reviews 8.7/10 Location
  • 867 reviews 4.4/10 Room
  • 700 reviews 8.6/10 Service
  • 53 reviews 3.3/10 WiFi
  • 483 reviews 8.6/10 Breakfast
  • 452 reviews 3.3/10 Cleanliness
  • 369 reviews 4.9/10 Comfort
  • 312 reviews 3.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.