Mercure Hotel Berlin City West 4 stars

Customer review rating (ALL Rating) 4.0/5 819 reviews

Best price
guarantee
Mercure Hotel Berlin City West - Image 1
Mercure Hotel Berlin City West - Image 2
Mercure Hotel Berlin City West - Image 3
Mercure Hotel Berlin City West - Image 4
Ohmstrasse 4-6, 13629 BERLIN, Germany

Description

Hotel extras

  • 119 comfortable rooms

  • 8 modern, ground-level work meeting and event rooms with natural light

  • Kukime Lobby Shop offering chilled drinks, specialty coffees, snacks, and ice cream

  • Beautiful quiet terrace with outdoor pool

  • Easy access to public transport, BER airport and to the motorway

Our accommodation(s)

Hotel location

Mercure Hotel Berlin City West

Ohmstrasse 4-6
13629 BERLIN
Germany

GPS:52.536032, 13.273297

Telephone
Fax +49 30 3819403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

WEINLOUNGE

Please note that our restaurant is currently closed.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  819 reviews

TripAdvisor Rating  4.0/5  703 reviews

Certificate of excellence 2024

A really nice team.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Great service is rare these days and makes your stay extra special. Many thanks to the fantastic team – we come back!

Dear Mohammed, Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with us and that our team made your stay extra special. Your appreciation means the world to us, and we can’t wait to welcome you back soon. See you again! 😊 Best wishes from the BEST TEAM

Well located but tired rooms

Customer review rating 3.5/5

Jo Families - Confirmed reviews ALL

The glass doors were smashed which doesn`t present a good picture. The reception was clean and nicely furnished. The rooms are basic and cheap however the walls were grubby and the sinks stained.

Sehr geehrter Herr M., vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihr Aufenthalt nicht vollständig Ihren Erwartungen entsprochen hat. Wir nehmen Ihre Anmerkungen sehr ernst und entschuldigen uns für die Unannehmlichkeiten, die durch die beschädigten Glastüren entstanden sind. Leider gibt es Lieferschwierigkeiten für die neuen Türen. Es freut uns jedoch, dass Ihnen die Sauberkeit und Einrichtung der Rezeption positiv aufgefallen sind. Ihre Hinweise bezüglich der Zimmerzustände und der Sauberkeit werden umgehend an unser Housekeeping- und Wartungsteam weitergeleitet. Wir setzen alles daran, solche Mängel schnell zu beheben und sicherzustellen, dass unsere Gäste eine angenehme und komfortable Erfahrung machen. Mit den besten Grüßen aus berlin Stefanie Bobon

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Would come back at any time, value for money, food really good, staff friendly, was very satisfied.

Dear Mr. A., thank you so much for your kind words! We're thrilled to hear that you enjoyed the food, found our staff friendly, and felt it was great value for money. Your satisfaction means a lot to us, and we can't wait to welcome you back again anytime! Stefanie :-)

Nice Hotel.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The room, the location and the easy check-in and check-out. The breakfast is highly recommended.

Dear Mehtap, thanks a lot for your very good comment. We are delighted that you were more than satisfied with us. We are particularly pleased about your praise for our breakfast. Happy new year to you!!! Best regards from Mercure Team

Mit worth 4 stars

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Old, not clean, not gym, broken things in the room

Dear Mr.S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefanie

In partnership with TripAdvisor

Other web-users rate our hotel

  • 574 reviews 8.7/10 Location
  • 994 reviews 4.4/10 Room
  • 773 reviews 8.9/10 Service
  • 45 reviews 4.4/10 WiFi
  • 525 reviews 3.5/10 Cleanliness
  • 490 reviews 8.4/10 Breakfast
  • 419 reviews 5/10 Comfort
  • 325 reviews 2.7/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Berlin

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.