Mercure Hotel Berlin City West 4 stars

Customer review rating (ALL Rating) 3.8/5 702 reviews

Mercure Hotel Berlin City West - Image 1
Mercure Hotel Berlin City West - Image 2
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Description

Hotel extras

  • 119 comfortable rooms

  • 8 modern, ground-level work meeting and event rooms with natural light

  • Kukime Lobby Shop offering chilled drinks, specialty coffees, snacks, and ice cream

  • Beautiful quiet terrace with outdoor pool

  • Easy access to public transport, BER airport and to the motorway

Our accommodation(s)

Hotel location

Mercure Hotel Berlin City West

Ohmstrasse 4-6
13629 BERLIN
Germany

GPS:52.536032, 13.273297

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

WEINLOUNGE

Please note that our restaurant is currently closed.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  702 reviews

TripAdvisor Rating  4.0/5  684 reviews

Certificate of excellence 2024

good hotel

TripAdvisor rating 3.0/5

eirecoretraveller TripAdvisor review

stayed here whilst attending a two day music festival at citadelle spandau, hotel is a few mins walk from siemensdamm u-bahn station, which is just a few stops from the venue, so nice and handy. nice hotel, friendly front desk, they were able to sort out an issue with the room safe immediately after notifying them about the issue (just needed new batteries). didn't eat there because the bar and restaurant was closed for the weekend for some reason, but there is a fridge in the lobby and snacks, so we could enjoy them at the small outdoor pool area. room was fine, even had a small balcony, dead handy for the nitecap and last cigarette of the night. good value for money, would stay again for sure.

Dear guest, thank you very much for your wonderful rating and your detailed comments. We always strive to ensure our guests have a great stay. See you soon. :-) Kind regards.

so close to the train station.

Customer review rating 5.0/5

Tim M. Friends - Confirmed reviews ALL

Really nice friendly helpful staff. Nice clean rooms with excellent shower. Great location so close to the train station.

Dear Tim, thanks a lot for your very good comment. See you next time again. :-)

Worst customer service

TripAdvisor rating 1.0/5

waynewD8795RX TripAdvisor review

Worst customer I have ever experience in my life. Due to unforeseen circumstances I can not make the reservation even though it is in a months time, I emailed & explained the sad situation & they completely just ignored it & wrote back saying we cannot do anything. I find this disgusting that they cannot have some decency to look into this further.

Dear Waynew, we are deeply shocked by your review, even though you were not at the hotel. You have booked a rate that cannot be changed or canceled free of charge. We discussed this with you as well. When booking, you can decide at any time in advance which rate and conditions you would like to book. There are different prices and conditions. In our modern times, all companies work with it, for example car rental companies or airlines. We would like to ask you to refrain from making such comments. It was your free decision and we can assure you, that you will be a good host. Best regards from Berlin

Dated

Customer review rating 4.0/5

David G. Business - Confirmed reviews ALL

WiFi poor in the room . Decor dated and requires updating.

Dear David, thanks a lot for your comment. We wish you all the best. See you next time. Best regards Astrid Schaffer

Dirty and lack of facilities

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

The carpet and chairs in the room were dirty and very stained. The curtains were also very sticky in places. The bar and restaurant area weee closed for no reason and this was not communicated clearly at time of booking.

Dear Simon, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would like to apologize to you. it is unacceptable that the room was not cleaned well. We will speak to our external cleaning company immediately. We would like to show on our website that our restaurant and bar are currently closed due to a lack of staff. We will of course check all other sites immediately. We wish you all the best. Best regards Astrid Schaffer

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Other web-users rate our hotel

  • 584 reviews 8.8/10 Location
  • 1,018 reviews 4.3/10 Room
  • 764 reviews 8.5/10 Service
  • 46 reviews 4.5/10 WiFi
  • 533 reviews 3.2/10 Cleanliness
  • 470 reviews 8/10 Breakfast
  • 444 reviews 4.3/10 Comfort
  • 337 reviews 3.2/10 Vibe

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