Mercure Hotel Berlin City West 4 stars

Customer review rating (ALL Rating) 3.8/5 691 reviews

Best price
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Mercure Hotel Berlin City West - Image 1
Mercure Hotel Berlin City West - Image 2
Mercure Hotel Berlin City West - Image 3
Mercure Hotel Berlin City West - Image 4
Ohmstrasse 4-6, 13629 BERLIN, Germany

Description

Hotel extras

  • 119 comfortable rooms

  • 8 modern, ground-level work meeting and event rooms with natural light

  • Kukime Lobby Shop offering chilled drinks, specialty coffees, snacks, and ice cream

  • Beautiful quiet terrace with outdoor pool

  • Easy access to public transport, BER airport and to the motorway

Our accommodation(s)

Hotel location

Mercure Hotel Berlin City West

Ohmstrasse 4-6
13629 BERLIN
Germany

GPS:52.536032, 13.273297

Telephone
Fax +49 30 3819403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

WEINLOUNGE

Please note that our restaurant is currently closed.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  691 reviews

TripAdvisor Rating  4.0/5  687 reviews

Certificate of excellence 2024

Customer review rating 2.0/5

M Families - Confirmed reviews ALL

Dirty walls in the room next to the bed - they need to be refreshed. When booking a room through the Accor ALL.com application, I was assured that the proposed price was inclusive of taxes. This has been the case so far in other hotels of the chain, in other cities and countries. Here I was forced to pay extra money contrary to the terms of the reservation.

Dear Marcin, Thank you for your review. The city tax is generally not included in the rates. In Berlin it is 5% of the net accommodation. The amount varies in all cities and countries. Best regards Astrid Schaffer

Well located and Good stay

Customer review rating 4.0/5

... Business - Confirmed reviews ALL

Well located and Good stay

Dear Martin, thanks for your good comment. We wish you all the best

Worst hotel I’ve ever seen

TripAdvisor rating 1.0/5

sdr1690 Solo travel - TripAdvisor review

Pure and simply the worst hotel I’ve ever stayed in, it’s absolutely horrific. There is absolutely nothing positive about the place, even in the 1980’s this would have been tired so you can imagine what’s it like now. Arrived to find every single bit of glass at the front of the hotel smashed, we were told it had been like that for one month, that says absolutely everything you need to know. Avoid at all costs

Dear sdr1690, We are very sorry that you were not satisfied with our service. We would like to apologize for any inconvenience caused. In general, however, we prefer to speak to you in person. Dissatisfaction can usually be resolved. Next time, speak to the staff on site. We will be happy to help you. We wish you all the best. best wishes from Berlin

Well located for this visit

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Comfortable and quiet

Dear George, thanks a lot for your comment. We hope we see you next time again. :-)

Poor quality of systems

Customer review rating 1.0/5

J. N. Business - Confirmed reviews ALL

No key to door. No information that breakfast was not included in reception. No receipt when paying - only by email. And when receiving this it was faulty....

Dear Mr N., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologize for not receiving any information regarding the exclusive rate. We are speaking to all employees immediately. If you still do not have the correct invoice, please contact h0… best regards from Berlin Astrid Schaffer

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Other web-users rate our hotel

  • 573 reviews 8.6/10 Location
  • 1,003 reviews 4.2/10 Room
  • 760 reviews 8.4/10 Service
  • 48 reviews 4.1/10 WiFi
  • 518 reviews 3.1/10 Cleanliness
  • 463 reviews 8/10 Breakfast
  • 426 reviews 4.1/10 Comfort
  • 336 reviews 3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.