Mercure Hotel Berlin City West 4 stars

Customer review rating (ALL Rating) 3.8/5 682 reviews

Best price
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Mercure Hotel Berlin City West - Image 1
Mercure Hotel Berlin City West - Image 2
Mercure Hotel Berlin City West - Image 3
Mercure Hotel Berlin City West - Image 4
Ohmstrasse 4-6, 13629 BERLIN, Germany

Description

Hotel extras

  • 119 comfortable rooms

  • 8 modern, ground-level work meeting and event rooms with natural light

  • Kukime Lobby Shop offering chilled drinks, specialty coffees, snacks, and ice cream

  • Beautiful quiet terrace with outdoor pool

  • Easy access to public transport, BER airport and to the motorway

Our accommodation(s)

Hotel location

Mercure Hotel Berlin City West

Ohmstrasse 4-6
13629 BERLIN
Germany

GPS:52.536032, 13.273297

Telephone
Fax +49 30 3819403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

WEINLOUNGE

Please note that our restaurant is currently closed.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  682 reviews

TripAdvisor Rating  4.0/5  697 reviews

Certificate of excellence 2024

Good location close to Siemens.

Customer review rating 3.0/5

Patrik Business - Confirmed reviews ALL

Soft bed, closed bar :-(

Dear Patrik, thanks a lot for your review. Our bar is not open on all days. We feel sorry for it, but we do not have enough staff. We hope to see you again! Sincerely, Stefanie

well located and friendly staff

Customer review rating 4.0/5

Wilfried Business - Confirmed reviews ALL

Hotel and rooms could be renovated. Bathroom smells not very well

Lieber Herr K., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Berlin City West. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Selbstverständlich nehmen wir auch Ihre kritischen Äußerungen sehr ernst und setzen eine Verbesserung umgehend um. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen aus dem schönen Berlin :-)

Again nice stay

Customer review rating 5.0/5

Aw Business - Confirmed reviews ALL

Nice, welcoming and supportive staff, nice business hotel, clean, nice and complete breakfast

Dear Adrien, thanks a lot for your very good comment. See you next time again. Best regards from Berlin :-)

Clean rooms with comfortable beds

Customer review rating 3.5/5

Luc Business - Confirmed reviews ALL

The entrance looked like a bomb had exploded there. Breakfast is way too expensive. Doors don't close quietly, means you can sleep late as other guests leaving their rooms will wake you up.

Dear Lutz, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. the entrance doors will be repaired in the near future. Übersetzung speichern We wish you all the best. We hope we see us next time again. Best regards Astrid Schaffer

Not upto the reputation

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Floor carpet has stains. Ground floor was extremely noise due to pedestrian access. No restaurant. Bar lounge was closed.

Dear Vijay G., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We regret that you were not satisfied with our service. We would be happy to offer you a quiet room on your next stay. Please contact us so that we can take this into account. We wish you all the best. With best regards Astrid Schaffer

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Other web-users rate our hotel

  • 571 reviews 8.7/10 Location
  • 981 reviews 4.1/10 Room
  • 753 reviews 8.7/10 Service
  • 44 reviews 3.8/10 WiFi
  • 529 reviews 3.3/10 Cleanliness
  • 462 reviews 8/10 Breakfast
  • 408 reviews 4.5/10 Comfort
  • 337 reviews 2.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.