Mercure Paris La Defense Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,344 reviews

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Mercure Paris La Defense Hotel - Image 1
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30 rue Baudin, 92400 COURBEVOIE, France

Description

Hotel extras

  • Spacious rooms and suites with views of La Défense and Paris

  • Bistronomic restaurant, market menu and fresh ingredients

  • Rooftop Cocktail Bar Open Year-Round

  • Fitness center with a view and hammam

  • Meeting rooms near CNIT Paris La Défense

Our accommodation(s)

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Hotel location

Mercure Paris La Defense Hotel

30 rue Baudin
92400 COURBEVOIE
France

GPS:48.895167, 2.250352

Telephone
Fax +33 1 47 68 83 32

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,344 reviews

TripAdvisor Rating  3.5/5  164 reviews

Cellphone found thanks to the morning staff around 9am

TripAdvisor rating 4.0/5

dtravelinghousewife TripAdvisor review

Extremely Disappointing Stay – Never Again

Customer review rating 0.5/5

Jean P. Business - Confirmed reviews ALL

Dear Mr. A., Thank you for taking the time to share your feedback. We are truly sorry to read that, once again, your experience with us did not meet your expectations. This is not the first time we have received such feedback from you, and please allow me to extend our sincerest apologies once more. I personally took the time during one of your previous stays to address your concerns and tried to improve your experience, but it is clear that our efforts were not sufficient, and we are deeply sorry for that. Please know that our teams are doing their utmost to respond to your requests while also respecting the operational procedures set by the Accor group. It is always our goal to deliver attentive and professional service to every guest. If you would like to discuss this further, I remain at your full disposal and invite you to contact me directly at the following email address: le… Best Regards, Léonore Wolff Guest Experience & Quality Manager

Great stay.

Customer review rating 5.0/5

Maiko Business - Confirmed reviews ALL

Dear Mrs. I., Thank you for taking the time to complete our questionnaire! It is a great pleasure for us to read your positive comments about the friendliness of our staff, the comfort of our rooms and the service at the Rooftop! Please, be assured that we will pass on your positive comments to all our teams! We are delighted that you enjoyed your stay with us and hope to have the pleasure of welcoming you back very soon. Best Regards, Léonore Wolff Guest Experience & Quality Manager

Stay was ok

Customer review rating 3.5/5

M Business - Confirmed reviews ALL

Dear Ms. V. Thank you for your message and for sharing your feedback ! I completely understand your comment regarding access to water, which is indeed a basic necessity, and I’m truly sorry if our current setup gave you the impression that we do not take this seriously. As part of our eco-responsible approach, we’ve made the decision to stop offering plastic water bottles in guest rooms. Instead, reusable water bottles are available at the front desk, and filtered water fountains are accessible in several areas of the hotel: in the lobby, on the 5th floor, and in the fitness area. Of course, we would like to offer more. However, due to technical and safety constraints, it is unfortunately not possible for us to install fountains on every floor. We understand that this new approach may not suit everyone, and we truly appreciate you taking the time to share your perspective. It helps us continue to find the right balance between comfort and our environmental commitments. We hope to have the pleasure of welcoming you again under better conditions. Best regards, Léonore Wolff Guest Experience & Quality Manager

Dirty

Customer review rating 1.5/5

Olga Business - Confirmed reviews ALL

Dear Mrs. M., We are truly sorry that your stay did not meet your expectations. Please rest assured that we take your feedback very seriously. We are also quite surprised by your comment regarding the smell of cockroach spray, as we do not use such products in our establishment. Nevertheless, we will conduct checks to understand what may have caused this inconvenience. Regarding the condition of your room, we deeply regret that you encountered these issues. This is not the level of quality we strive to offer our guests, and we will take the necessary actions with our team to ensure this does not happen again. Finally, we understand that waiting for the elevator may have been frustrating, especially during peak times. Unfortunately, when many guests need to use it at the same time, it can be difficult to further improve the flow, despite our efforts to optimize it. We sincerely appreciate your feedback, as it helps us improve, and we hope to have the opportunity to provide you with a much better experience in the future. Best regards, Léonore Wolff Guest Experience & Quality Manager

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Other web-users rate our hotel

  • 359 reviews 8.3/10 Location
  • 947 reviews 6.3/10 Room
  • 1,071 reviews 8.4/10 Service
  • 6 reviews 8.1/10 WiFi
  • 366 reviews 7.3/10 Breakfast
  • 309 reviews 5.8/10 Cleanliness
  • 220 reviews 3.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.