ibis Brussels City Centre 3 stars

Customer review rating (ALL Rating) 4.1/5 2,032 reviews

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ibis Brussels City Centre - Image 1
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rue Joseph Plateau N°2, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Located in the heart of Brussels, 7-minute walk to the Grand-Place

  • 'Green Key' certified

  • Air-conditioned rooms

  • Breakfast buffet served every day

  • Bites and drinks at the bar during lunch and dinner

Our accommodation(s)

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Hotel location

ibis Brussels City Centre

rue Joseph Plateau N°2
1000 BRUSSELS
Belgium

GPS:50.850204, 4.349662

Telephone
Fax +32 2 514 22 14

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

The Bar, a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,032 reviews

TripAdvisor Rating  3.5/5  3,576 reviews

Racist remarks on check-in

TripAdvisor rating 4.0/5

Zu_Explorer TripAdvisor review

I rank this hotel 3rd on the 4 I bis hotels I visited during my European Tour. It's biggest pros is that it is indeed the City Centre, so you get all the benefits. The room itself is normal Ibis standard. My only issue was on check-in day. I look Indian, but I am not + I speak 7 international languages. After check-in, my wife and I went to discover our room. Unfortunately it was the furthest from the elevator (about 5-mins walk from lobby to room). So my wife and I got back down to the reception to ask for another room. The Belgian lady said to her colleague in French, "Qu'est-ce que ces deux-là veulent encore ?" in a disgusted tone. (translation: What does these two want again?") . I politely replied her in French my request to change room. She was gob smacked that I had understood her, and she ran away to her office. Her colleague took over, and saying "Astaghfirullah ", which is Arabic for "Forgive me god", he declined to change room as there was apparently no availability. I am not sure he said that for her racist colleague, or because he was disgusted too to check-in Indian looking customers. There you go, my wife and I were welcomed by racist remarks in English, French and (possibly) Arabic. I was so tired after having travelled several countries, I just let it go and went to get dinner.

Well located

Customer review rating 4.5/5

Vasil B. Business - Confirmed reviews ALL

Friendly and helpful staff. Varied food at the breakfast. Well located in the center of the city with reasonable price.

Dear Vasil, Thank you for taking the time to share your review. It's truly gratifying to hear about your positive impressions of our hotel. We are delighted that you appreciated our central location, alongside the varied options at our breakfast buffet and our competitive pricing. Our team takes great pride in providing a welcoming atmosphere and are always eager to assist our guests with any needs they may have. It is great that you took note of these efforts and enjoyed your stay with us. We hope we will have the opportunity to see you again in the future. Best regards, Marc UYTTERHOEVEN, General Manager

Excellent budget hotel.

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Easy hassle free check in. Excellent room; clean and well maintained throughout, nice shower facilities, comfy clean bed. Nice breakfast and coffee to kickstart the day. Friendly staff throughout. Thanks.

Dear Guest, Thank you for taking the time to share your review. We are truly happy that you had such a wonderful stay at ibis Brussels City Centre. We are delighted that you found the check-in process smooth, and that our well-maintained rooms, shower facilities, and the comfort of our Ibis Sweet Bed provided you with a satisfying experience. It is wonderful to hear that your day started off on the right note with our delectable breakfast and quality coffee options. However, we apologize if cleaning under the bed did not meet our usual high standards. We strive to maintain impeccable cleanliness in all areas of our rooms, and it seems we fell short in this instance. Nonetheless, we are pleased that our friendly team members contributed positively to your stay, and that you appreciated the overall cleanliness of our accommodation. Our hotel's central location next to vibrant areas such as the Grand Place and the fish market indeed offers an enjoyable and convenient atmosphere, which we hope added to the charm of your visit. We hope to have the pleasure of welcoming you back to ibis Brussels City Centre in the future. Best wishes, We hope we will have the opportunity to see you again in the future. Best regards, Marc UYTTERHOEVEN, General Manager

It was well located and a good stay for just a sleep

Customer review rating 4.0/5

Mohammad Friends - Confirmed reviews ALL

Rooms were too small but acceptable and not so clean as expected it was a bit dusty and I would like to thank Sanaba for he exceptional customer service and she deserves the best

Dear Mohammad, Thank you for taking the time to share your review. We are delighted that you appreciated the exceptional customer service provided during your stay, with special thanks to our colleague Sanaba for her dedication to ensuring your comfort. However, we apologize for the oversight regarding the cleanliness of your room. Each guest room is intended to be a retreat where comfort and hygiene are paramount, and we regret that we did not meet these standards in your case. We appreciate you bringing this matter to our attention, and we will address it internally to prevent a recurrence. Nonetheless, we are pleased that you enjoyed our central location, right in the heart of Brussels, which provides easy access to the Grand Place and an array of shopping and dining options. We hope we will have the opportunity to see you again in the future. Best regards, Marc UYTTERHOEVEN, General Manager

Great hotel, awesome staff

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Stayed for a week with work. The hotel staff were great - they made the stay pleasant. The hotel is central and things are fine. I had no problems and will stay again.

Dear Guest, Thank you very much for this kind review of your recent stay. We're thrilled to know that your stay with us was enjoyable and that our location in the heart of Brussels added value to your experience. It is our pleasure to learn that our team's efforts contributed significantly to the comfort and satisfaction of your week-long visit for work. We pride ourselves in offering a central location that not only provides convenience but also enhances our guests' stay through the vibrant atmosphere of the surrounding areas, filled with bars, restaurants, and shops. We look forward to seeing you again soon. Best regards, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

  • 2,097 reviews 9.5/10 Location
  • 2,439 reviews 4.2/10 Room
  • 1,530 reviews 8.5/10 Service
  • 42 reviews 7.7/10 WiFi
  • 1,720 reviews 2.8/10 Comfort
  • 787 reviews 7.6/10 Breakfast
  • 765 reviews 6/10 Cleanliness
  • 322 reviews 4.1/10 Amenities

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