ibis Brussels City Centre 3 stars

Customer review rating (ALL Rating) 4.1/5 2,023 reviews

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ibis Brussels City Centre - Image 1
ibis Brussels City Centre - Image 2
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ibis Brussels City Centre - Image 4
rue Joseph Plateau N°2, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Located in the heart of Brussels, 7-minute walk to the Grand-Place

  • 'Green Key' certified

  • Air-conditioned rooms

  • Breakfast buffet served every day

  • Bites and drinks at the bar during lunch and dinner

Our accommodation(s)

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Hotel location

ibis Brussels City Centre

rue Joseph Plateau N°2
1000 BRUSSELS
Belgium

GPS:50.850204, 4.349662

Telephone
Fax +32 2 514 22 14

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

The Bar, a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,023 reviews

TripAdvisor Rating  3.5/5  3,587 reviews

Rude staff- very unfriendly!!

TripAdvisor rating 2.0/5

Niamh E TripAdvisor review

Extremely rude staff on arrival. There was no welcome and we were just handed our key cards and told “that’s it”. We had no explanation of how anything works and not even told which floor we were staying on. The room was tiny and had no kettle. However, the bed was big and very comfortable. The walls are thin and you can hear everything that goes on in the surrounding rooms and corridors. On check out, we asked reception if they could order us a taxi- they did not know how much a taxi would be to the station or whether we would be able to pay by card or not (surely something they should be aware of). There was no thank you or goodbye. This was our first time staying in an Ibis and frankly will be our last. Having stayed in many hotel chains around the world, we have never experienced such an unwelcome or been made to feel like a burden. The location was excellent - perfect walking distance to everything. Station was 30 min walk or 15 min in the taxi.

Dear Niamh, Thank you for your feedback, We are delighted that you found the bed big and very comfortable. Our Ibis Sweet Bed with duvet is designed to offer a restful sleep, and we're pleased it met your expectations. However, we apologize for the less than satisfactory experience you had with our staff. Our team is trained to provide a warm, informative, and efficient service, and it is concerning to hear that this was not your experience. We are sorry that the service did not meet your expectations and are reviewing your comments with our team in order to improve our service. Additionally, we regret to hear about the inconvenience you experienced with the lack of information regarding transportation to the station. While we do provide reception assistance 24/7, we will work to ensure our staff is better informed on such details for future guests. Moreover, we understand your comments regarding the room amenities and the soundproofing. While our rooms are equipped with showers and hair dryers, we acknowledge that not having a kettle in the room can be an inconvenience, and we offer additional towels and toiletries upon request for our guests' comfort. Finally, we take your feedback seriously and will consider it as we constantly look to enhance our guest experience. Nonetheless, we are pleased to hear that you enjoyed our hotel's location. Situated in the heart of Brussels, our hotel's proximity to major attractions such as the Grand Place, shopping areas, and public transport is one of the features our guests value most. We hope to welcome you again in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Good location

Customer review rating 4.5/5

Mustafa O. Families - Confirmed reviews ALL

"My wife and son stayed there during the holidays, and we appreciated its excellent location. The staff were friendly, helpful and understanding particularly the female employees, who were cheerful and welcoming. However, we found it disappointing and quite rude that an employee roughly asked my son (He is 2,5) to move to different table (while my wife was busy bringing breakfast in the morning."

Dear Mustafa O., Thank you for taking the time to share your review. We are truly happy to hear that your stay with us was enjoyable. We are pleased that the central location of our hotel contributed positively to your visit to Brussels and that our team's friendliness and helpfulness met your expectations. It is always encouraging to learn that our guests have had a pleasant interaction with our staff. However, we regret to hear about the discomfort experienced during breakfast. Our aim is to provide a welcoming and comfortable environment for all our guests, and it seems we fell short in this instance. Please accept our sincere apologies for any inconvenience caused to your family. We will ensure that our team is reminded of the importance of courteous communication at all times. Finally, we are delighted that you appreciated the cheerful attitude of our female employees. Their welcoming nature is an essential part of the service we strive to provide, and we are glad it left a positive impression on you. We hope to have the opportunity to welcome you back to ibis Brussels City Centre in the future for an even better experience. Best regards, We hope we will have the opportunity to see you again in the future. Best regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 2.0/5

Cheng Solo - Confirmed reviews ALL

The bathroom floor is extremely slippery , I hurted my knee cap and almost fell.

Dear Cheng, Thank you for taking the time to share your feedback. We are sorry to hear about the discomfort you experienced due to the bathroom floor. We understand the importance of safety and comfort in our guest rooms, and we regret that the flooring did not meet your expectations on this occasion. We offer our apologies for any inconvenience this may have caused during your stay. Your observations are valuable to us as they guide our efforts to enhance our guest experience. We would also like to thank you for your commendations on our commitment to sustainable practices, as reflected in your survey score. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Marc UYTTERHOEVEN, General Manager

Good location

Customer review rating 4.0/5

S Families - Confirmed reviews ALL

Rooms were a bit on the small side but were fine as the location was excellent and very central to shops and the metro. About 5 minutes walk to a Christmas market and multiple food places as well as Carrefour supermarket. Overall I wouldn't have an issue to stay here again.

Dear Guest, Thank you for taking the time to share your review. We are delighted that you appreciated our central location, conveniently situated near shops, the metro, and the vibrant Christmas market. However, we sincerely apologize for the oversight regarding the cleanliness of the towels provided in your room. This is not indicative of the high standards we aim to maintain, and we will ensure more rigorous checks are in place going forward. We hope you managed to take advantage of the various local attractions and culinary delights in the vicinity of our hotel. We do hope to welcome you back in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Great location for our needs

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Good - staff friendly

Dear Guest, Thank you for taking the time to share your review. We are pleased that you found our staff friendly and our hotel's location convenient for your needs, right in the heart of Brussels near the Grand Place and shopping areas. However, we regret to hear about the issues you experienced with the cleanliness under the desk and the leak in the shower. Please accept our apologies for any inconvenience this caused. The cleanliness of our rooms is a priority, and we are taking your feedback seriously. Furthermore, we understand the importance of a fully functional bathroom, and we regret that this was not the case during your stay. Finally, we are delighted to hear that our location was a highlight of your visit, with easy access to public transport and many city attractions nearby. We hope that our central position allowed you to explore the vibrancy of Brussels. We hope we will have the opportunity to see you again in the future. Best regards, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

  • 2,223 reviews 9.7/10 Location
  • 2,531 reviews 4.3/10 Room
  • 1,617 reviews 8.3/10 Service
  • 38 reviews 7.6/10 WiFi
  • 1,771 reviews 2.8/10 Comfort
  • 826 reviews 7.2/10 Breakfast
  • 810 reviews 6/10 Cleanliness
  • 326 reviews 4.4/10 Amenities

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