ibis Heidelberg Hauptbahnhof 3 stars

Customer review rating (ALL Rating) 4.2/5 1,214 reviews

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Description

Hotel extras

  • Free wi-fi throughout the hotel

  • Central location directly by Heidelberg main station

  • Private parking

  • Air-conditioned rooms

  • 24-hour reception with multilingual staff

Our accommodation(s)

Hotel location

ibis Heidelberg Hauptbahnhof

Willy Brandt Platz 3
69115 HEIDELBERG
Germany

GPS:49.403385, 8.677354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Enjoy the Ibis breakfast buffet with fresh waffles

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,214 reviews

Customer review rating 3.5/5

Bruno S. Families - Confirmed reviews ALL

You neee to know what you pay for. This is a cheap hotel, well localed with a kind staff and nice breakfast. The counter point is that you might except noise coming from the inside of the building due to slamming doors, a room (size and accommodation) that would better fit an Ibis budget. What we could have done without, would be the very unpleasant undress small of the room despite leaving the Windows open.

Dear guest, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your positive remarks about our location, breakfast, and staff. However, we sincerely apologize for the disturbances caused by noise and the unpleasant odor in your room. We strive to maintain high standards of cleanliness and comfort for our guests, and your comments will be noted as we continue to improve our services. We understand that a comfortable environment is essential for a pleasant stay, and we regret that we fell short in this instance. Thank you once again for your insights, and we hope to welcome you back in the future. Best regards, ibis Heidelberg Hauptbahnhof

Customer review rating 5.0/5

Azreen Z. B. A. B. Solo - Confirmed reviews ALL

smooth check in, good service and clean, just next to train station

Dear guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you experienced a smooth check-in, appreciated our service, and found our location convenient. We look forward to welcoming you back in the future. Best regards, ibis Heidelberg Hauptbahnhof

Customer review rating 3.5/5

David P. Business - Confirmed reviews ALL

The hotel is well located near the train station (the area around the train station looks a bit neglected by the city council though). The hotel is overall comfortable: the breakfast was generous with many options and the room was tidy. The room was however quite small and the paint of the bathroom ceiling was peeling off. Unlike other Ibis hotels where I've stayed in France and Australia, the room didn't have a fridge or a kettle. There was no way to control the temperature in the room. It seemed to be central heating without a thermostat in every room to adjust the temperature. The room felt especially warm for the first 2 days of my stay.

Customer review rating 4.0/5

Denise S. Friends - Confirmed reviews ALL

I myself did not stay at the Ibis Heidelberg Hauptbahnhof. I booked a double room for one night for friends who came for a visit and were leaving by an early train the next day.

Dear guest, Thank you for your positive feedback regarding the location of our hotel. We are pleased to hear that your friends found our establishment convenient for their travel needs. We look forward to welcoming you or your guests in the future. Best regards, ibis Heidelberg Hauptbahnhof

Customer review rating 3.5/5

Neville S. Solo - Confirmed reviews ALL

An unfortunate failure of the hotel's air conditioning system meant a very uncomfortable stay on one of my two nights; fixed next day. Also, it would be very helpful if you could provide facilities for making tea/coffee in the room, or in the lounge by Reception. Otherwise, I enjoyed my visit. Helpful staff, good breakfast, comfortable room (aside from being too hot), good lifts, clean.

Dear Neville S., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your kind words about our location, helpful staff, and breakfast offerings. We sincerely apologize for the inconvenience caused by the air conditioning issue during your stay. We understand how important a comfortable environment is for our guests. Your comments are valuable to us and will be considered for future improvements. Thank you once again for your review, and we hope to welcome you back in the future. Best regards, ibis Heidelberg Hauptbahnhof

Other web-users rate our hotel

  • 1,064 reviews 8.7/10 Location
  • 1,364 reviews 4.4/10 Room
  • 805 reviews 9.1/10 Service
  • 21 reviews 8.2/10 WiFi
  • 972 reviews 2.4/10 Comfort
  • 584 reviews 8.6/10 Breakfast
  • 421 reviews 6.7/10 Cleanliness
  • 9 reviews 1.1/10 Bar

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