ibis Hamburg Alster Centrum 2 stars

Customer review rating (ALL Rating) 4.3/5 2,343 reviews

Best price
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ibis Hamburg Alster Centrum - Image 1
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Holzdamm 4-12 + 16, 20099 HAMBURG, Germany

Description

Hotel extras

  • Central location, modern rooms and a delicious breakfast buffet

  • 5 minutes' walk to the main train station

  • Directly by the Alster

  • Right in the center

  • 24-hour reception desk

Our accommodation(s)

Hotel location

ibis Hamburg Alster Centrum

Holzdamm 4-12 + 16
20099 HAMBURG
Germany

GPS:53.556984, 10.004152

Telephone
Fax +49 40 24829999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

LE BAR

Our bar is always there for you: we serve drinks, refreshments and hot drinks around the clock every day and! With live sporting events on Sky. Please understand that some service restrictions may occur.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,343 reviews

TripAdvisor Rating  4.0/5  1,572 reviews

Please reconsider

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

The hotel hygiene is a problem, you might want to reconsider

Dear guest, thank you for sharing your feedback. Ensuring a high standard of hygiene is our top priority. We take your concerns seriously and will address them promptly. We carried out an inspection in the room without results. You may be allergic to the washing powder. Your observations are valuable to us as we continuously strive to enhance our guests' experiences. We appreciate your understanding and hope to welcome you again to showcase the improvements made. best regards Gaby Schulz Generalmanager

Great stay - amazing people at the Front Desk

Customer review rating 4.5/5

Alexis Solo - Confirmed reviews ALL

Stay for Ironman Hamburg- great people at the front desk has helped with all the questions and were always super friendly polite and nice to talk to! Amazing people! Please consider for promotion!

Dear Alexis, thank you for sharing your positive feedback with us! We are thrilled to hear that you had a great stay during Ironman Hamburg. Our team at the Front Desk is dedicated to providing exceptional service, and we are delighted to know that they were able to assist you with all your questions while being super friendly, polite, and nice. Your kind words are truly appreciated, and we will definitely consider your suggestion for promotion. We look forward to welcoming you back soon! Your Team ibis Hamburg Alster Centrum

Great location, walking distance to the Hbf.

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

This hotel is great for a 1 or 2 night stay. The location is convenient for people traveling from/to/via the Hbf. There is not much around though, so I wouldn’t recommend this hotel for stay during a citytrip.

Dear guest, thank you for sharing your feedback. We are delighted to hear that you appreciated our convenient location near the Hbf. Our hotel is indeed perfect for short stays, especially for those traveling to or from the train station. While we are sorry to hear that you found the surrounding area lacking for a city trip, we hope you still enjoyed your time with us. Your comfort is our priority. Sincerely, Ihr Team ibis Hamburg Alster Centrum

Best for its location

TripAdvisor rating 3.0/5

DetroitBarbara TripAdvisor review

The hotel is located near the main Hamburg train station and the Alster Lake which is a plus. It features pictures of a restaurant but the restaurant is only open for breakfast. On a previous visit the restaurant was open for other meals. This resulted in having to walk some distance to find restaurants for other meals. Another plus of the location was that the Hop On Hop Off bus stopped right across the street. The hotel is definitely not friendly for anyone with walking or mobility issues. Their website says that all rooms can be accessed by elevator. White technically true, in practice it is not true. In order to reach our room there was a long walk which included stairs which eventually led to a small elevator. Forty of the hotels rooms must be accessed this way. The room lacked several amenities such as lotion, coffee/tea maker, mini fridge, etc. There was no place in the bathroom to set small items such as toothbrushes, cosmetics, medications, etc. Service from staff varied from very good to poor.

Great location

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

very clean hotel. close to the train station and many great restaurants

Dear Guest, thank you for your positive review! We are delighted to hear that you enjoyed our great location and found our hotel very clean. Being close to the train station and many great restaurants indeed makes it convenient for our guests. We hope to welcome you back soon for another pleasant stay. Your Team ibis Hamburg Alster Centrum

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Other web-users rate our hotel

  • 1,731 reviews 9.3/10 Location
  • 1,732 reviews 5.7/10 Room
  • 1,456 reviews 8.7/10 Service
  • 25 reviews 8.4/10 WiFi
  • 1,122 reviews 8.9/10 Breakfast
  • 649 reviews 6.9/10 Cleanliness
  • 385 reviews 5.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.