Novotel Sheffield Centre 4 stars

Customer review rating (ALL Rating) 4.0/5 1,146 reviews

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Novotel Sheffield Centre - Image 1
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50 Arundel Gate, S1 2PR SHEFFIELD, United Kingdom

Description

Hotel extras

  • Central location, with plenty of nearby transport links, Free WiFi, large ergonomic workspace

  • Leisure facilities, including indoor heated pool and steam room Pre-booking required

  • Elegant restaurant, relaxed modern dining. Hot breakfast buffet, till 11am on weekends

  • 7 versatile meeting rooms which can hold up to 220 people

Our accommodation(s)

Hotel location

Novotel Sheffield Centre

50 Arundel Gate
S1 2PR SHEFFIELD
United Kingdom

GPS:53.379081, -1.46742

Telephone
Fax +44 114 278 7744

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Non contractual photo

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,146 reviews

Customer review rating 3.0/5

Martin P. Business - Confirmed reviews ALL

I enjoyed the room, though the shower was not very warm. I wet for a swim and to use the steam room, but the steam room didn't work. The toilets were blocked in the changing rooms. The smoke detector directly above the bed had a red light blinking all through the night, which was bright enough to wake me up. I had a business breakfast meeting and paid in advance for my 2 guests. However one of my guests was then charged again, and the supervisor stated they couldn't refund her. I was told it would have to be refunded on my card, which was embarrassing. The receptionist was helpful but still couldn't reimburse my guest. All in all, mostly due to the high quality i usually have from Novotel, this was not a good experience.

Dear Mr P., Thank you for taking the time to share your feedback regarding your recent stay with us. I appreciate your comments about our convenient location and the room you enjoyed. However, I regret to hear that your experience did not meet the high standards we strive for at Novotel. I sincerely apologize for the issues you encountered with the shower temperature and the steam room's functionality. I understand how disappointing it can be when facilities do not operate as expected. Additionally, your concerns about the smoke detector and the breakfast charge are noted. Our policy regarding billing can sometimes lead to confusion, and I empathize with the inconvenience caused. I will ensure that your feedback is communicated to the relevant departments for further review. We value your loyalty to Novotel and your input is important to us as we continuously work to improve our services. Thank you once again for your feedback. Karen Coy, Rooms Division Manager, Novotel Sheffield

Customer review rating 4.0/5

Kathleen R. Families - Confirmed reviews ALL

Parking was a nightmare, driving round 4 or 5 times to find a spot even though I had a blue badge. Rooms comfortable but quite stuffy.Staff welcoming,friendly and helpful. Food well cooked and served.

Dear Ms R., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our central location and found the staff welcoming. We understand the challenges with parking, especially for guests with special needs, and will take your comments into consideration for future improvements. Best Regards, Karen Coy, Rooms Division Manager

Customer review rating 3.5/5

Becky W. Business - Confirmed reviews ALL

The room decor felt dated - however, it was clean and comfortable and the hotel is well located. The shower screen wasn't sealed and leaked onto the floor (room 212). We booked the pool but couldn't get the steam room to work and had to ask a child to get more towels from the men's changing room as there weren't any left. Wet towels were strewn everywhere in the changing room. The pool area needs better management when it's busy and the steam room needs to work properly (we tried pressing the button but nothing happened).

Dear Ms W., Thank you for sharing your feedback regarding your recent stay at Novotel Sheffield Centre. I am pleased to hear that you found your room clean and comfortable, and appreciated our convenient location. I regret to learn about the issues you encountered with the shower screen and the steam room during your visit. Your observations regarding the pool area management and towel availability have been duly noted. We strive to maintain high standards, and your comments are valuable in helping us improve our services. Thank you once again for your insights. I hope to welcome you back for a more enjoyable experience in the future. Karen Coy, Rooms Division Manager, Novotel Sheffield

Customer review rating 2.5/5

Lisa B. Business - Confirmed reviews ALL

I am a frequent customer of this hotel, the staff are fantastic and hotel in general is good. However, on this occasion, I felt I was given an older room that was a bit scruffy and dated (despite the fantastic cleaners). I am a member and on your points scheme, therefore I probably would have expected a better quality room, not in an older part of the hotel.

Dear Ms B., Thank you for your feedback regarding your recent stay. It is disheartening to learn that your assigned room did not meet your expectations, especially as a valued member of our points scheme. We continually strive to provide a comfortable and enjoyable experience for all our guests, and your comments regarding the room's condition will be taken into consideration as we assess our accommodations. We appreciate your kind words about our staff and the general quality of the hotel. Thank you for your loyalty, and we hope to welcome you back soon. Karen Coy, Rooms Division Manager, Novotel Sheffield

Customer review rating 3.0/5

Belinda L. Families - Confirmed reviews ALL

Room size was okay for a family of 4, but quite dusty and pillows were uncomfortable. Breakfast offering was quite meagre- it's gone downhill since our last visit. Pool is a nice feature though and location is good. Won't be rushing to stay again sadly... Parking is expensive at £18 per night. Spaces are very tight!

Dear Ms L., Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you appreciated our location and the pool facilities. However, I regret that your experience with the room cleanliness, breakfast offerings, and parking arrangements did not meet your expectations. Your comments are invaluable for our ongoing improvement efforts. We will take your observations into consideration as we strive to enhance our guests' experiences. Sincerely, Karen Coy, Rooms Division Manager, Novotel Sheffield

Other web-users rate our hotel

  • 1,038 reviews 8.9/10 Location
  • 1,478 reviews 5.5/10 Room
  • 1,111 reviews 7.6/10 Service
  • 29 reviews 4.7/10 WiFi
  • 734 reviews 5.8/10 Comfort
  • 558 reviews 5.3/10 Cleanliness
  • 545 reviews 6.1/10 Breakfast
  • 461 reviews 5.3/10 Amenities

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