Mercure Hotel Saarbruecken City

Mercure Hotel Saarbruecken City 4 stars

Customer review rating (ALL Rating) 4.6/5 231 reviews

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Description

Hotel extras

  • Central location

  • Air conditioning available throughout the hotel

  • Participation in the customer loyalty program ALL - Accor Live Limitless

  • Renovated in 2018

  • Regional and seasonal cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Saarbruecken City

Hafenstr. 8
66111 SAARBRUECKEN
Germany

  • HAUPTBAHNHOF:  102, 125 Bahnhofstrasse

  • By plane

    FRANKFURT RHEIN MAIN At 200km / 125 miles

  • By plane

    LUXEMBOURG FINDEL At 100km / 62.5 miles

  • By plane

    SAARBRUCKEN ENSHEIM At 15km / 9.38 miles

  • By helicopter

    FLUGHAFEN HAHN At 80km / 50 miles

  • By helicopter

    FLUGHAFEN SAARBRUCKEN-ENSHEIM At 15km / 9.32 miles

  • By car

    LUISENBRUCKE At 0.3km / 0.19 miles

  • By car

    WESTSPANGE At 0.5km / 0.31 miles

  • By car

    WILHELM-HEINRICH-BRUCKE At 0.6km / 0.38 miles

  • By train

    DESAA:SAARBRUECKEN/SAARBRUCK At 0.3km / 0.19 miles

  • By train

    MAIN STATION At 0.3km / 0.19 miles

GPS:49.237552, 6.989343

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

SCHLEMMERIE

Our modern restaurant "Schlemmerie" is open during the week from 11.30 am to 10.30 pm and on weekends and holidays from 4:00 pm to 10:30 pm, serving international specialties and regional dishes

Our accommodation(s)

The 4-star Mercure Hotel Saarbrücken City offers a choice of Standard Rooms with double bed, Superior Rooms with double bed or twin beds and comfortable Privilege Rooms with double bed and sofa. All 150 rooms are equipped with WIFI and are air-conditioned. One child aged up to 16 can stay in their parents' room free of charge on request. Pets are also welcome to stay for a charge of EUR 8.50 per night.

Our guest reviews

Our guest reviews for
Mercure Hotel Saarbruecken City

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  231 reviews

TripAdvisor Rating  4.0/5  766 reviews

Certificate of excellence 2022

Good location in the middle of town

Customer review rating 4.0/5

Dutch_king Families - Confirmed reviews ALL

The side we were sleeping was abit loud, traffic in the city centre...it would be great if you were asked during check in, which side of the hotel your prefer. Staff is great and the requested 3 bedrooms next to each other we got!

Dear Rene K., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Hoffmann Hoteldirektor

Excellent stay

Customer review rating 4.5/5

A Couples - Confirmed reviews ALL

Been here many times and always happy to return, very nice rooms, excellent staff, well located

Dear Jose S., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Hoffmann Direktor

Excellent hotel

Customer review rating 5.0/5

Leonid K. Business - Confirmed reviews ALL

Clean, large size rooms and excellent service.

Dear leonid K., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Hoffmann Direktor

Good location

Customer review rating 4.5/5

Mike C. Business - Confirmed reviews ALL

Good food selection for breakfast, great location , good access for a run along canal

It is a very good location, reasonable prices

Customer review rating 4.5/5

Valentin N. Business - Confirmed reviews ALL

I enjoyed my siting at Mercure Hotel

Dear Valentin N., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Euler

great breakfast

Customer review rating 4.0/5

Jim Business - Confirmed reviews ALL

Nice clean rooms, good location, and the service at breakfast was really good.

Dear James R., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Euler Managing Director

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Was good overall, staff very friendly and helpful. Wish there would have been at least room service, but understand issues with COVID.

Dear Scott R., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Euler managing Director

Great location

Customer review rating 4.5/5

Mahesh Business - Confirmed reviews ALL

Great location to train station and easy walk to the old town. Hotel is very clean and staff are very polite and helpful.

Dear Mahesh C., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Euler General Manager

Customer review rating 4.0/5

Timur K. Business - Confirmed reviews ALL

helpful and friendly personnel. Cleanliness. Delicious breakfast. The only thing I did not like - view from my rooms (107 and 105).

Dear Timur K., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Euler General Manager

good stay

Customer review rating 4.0/5

Dr W. Families - Confirmed reviews ALL

I came back to this hotel after many years. The renovation of this hotel gives a good result. The catering staff are perfect and the food is excellent. Too bad the restaurant is closed during the weekend. The reception staff have to be less monopolized by their screen and therefore ignore us when we enter and leave. the temperature of the room is difficult to regulate. Temperature too high to sleep, luckily we can open the windows.

Dear Francoise W., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. During the Covid-Situation our restaurant is closed during the weekends. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Euler managing Director

Prolonged Weekend in Saarbrücken

TripAdvisor rating 4.0/5

Stefan R TripAdvisor review

As I have never ben to Saarbrücken I visited this nice town early October 2021. The hotel is very nicely located near the city-centre, on the river Saar. However, on the far side of the Saar there's a city-motorway, which effectively impedes to keep windows-open (noise). The room 218 was very nice and large. Breakfast was good and did the trick. Otherwise nothing spectacular to say about this hotel.

Good Hotel in the center of Saarbrücken

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Nicely located hotel in the center of Saarbrücken. The rooms are spacious but unfortunately the shower wasn't. The room was clean. Stuff was friendly. Everything you expect from a Mercure Hotel.

Monsieur C., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Hotel Saarbruecken City. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Klaus Euler Managing Director

Pricey for what you get

TripAdvisor rating 2.0/5

kaptainkaos1 TripAdvisor review

We stayed here as a rest stop on our way back to the UK. It was quite expensive for what it is, 120 EUR (including the 11 EUR for parking) for a very average hotel. No toiletries, just generic big bottle of hair and body shampoo stuck on the shower wall. The shower head didn't fully work as you can tell it had a build up of limescale. The towels were super thin and did very little dry you. Breakfast was very limited. I only needed a place to sleep for the night so I don't drive tired but feel as though I was massively ripped off. Oh and I am an Accor silver member, so the price was including my 10% discount.

Normally good experience, now lower quality

Customer review rating 2.5/5

No T. Business - Confirmed reviews ALL

I've been staying with Mercure Saarbrucken for multiple years now for business travel. Never had any issues. Staff is always friendly (also during this visit). Now there were a few negative points that accumulated to a less than ideal stay. -upon arrival in my room, no towels were present. (was in a hurry.. had to get dressed again, go downstairs, ask towels, etc) -Breakfast in the morning had to be reserved the evening before, super efficient and handy. But at the time of breakfast, my order was somehow switched with a completely different room, adding up the waiting time T.

Dear Stijn V., Thank you for taking the time to tell us about your experience at the Mercure Hotel Saarbruecken City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Klaus Euler Managing Dirctor

Disappinting

TripAdvisor rating 2.0/5

Gilio M TripAdvisor review

Difficulty checking in perhaps because the young man seemed inexperienced and didn't speak good english. Bottled water in the room was empty. When this was pointed out they could not give an answer. So we paid €6.50 when directed to the bar to buy water, when later we saw a vending machine that the receptionist could have offered as a choice. One of the towels had marks on it. Not as good as I'm used to for a Mercure

Pleasant stay

Customer review rating 4.0/5

Frank Solo - Confirmed reviews ALL

My stay was pleasant. Pretty much the usual service, which makes me come back again and again. However, because of the current Coronavirus situation, some restrictions and limitations were in place, but we all have to adjust. Talking Coronavirus, the measures taken by the hotel feel adequate and I felt safe.

Dear Frank E., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please stay healthy Sincerely, Klaus Euler Managing Director

Good Receptionist

Customer review rating 3.0/5

John O. Business - Confirmed reviews ALL

The A/C in my room is not cool but The receptionist is Awesome. Great people.

Dear John O., Thank you for taking the time to tell us about your experience at the Mercure Hotel Saarbruecken City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Klaus Euler Managing Director

Staying there for over 20 years

TripAdvisor rating 4.0/5

TouchofParadise Families - TripAdvisor review

This year our stay was extremely uncomfortable. I had to stay in room most of the time due to illness. Unfortunately the hotel chose to renovate the entire floor under the one we were staying, meaning absolutely no rest possible. Also had to change room midway, which I knew in advance, but then decided not to change again because of my illness. Have asked for adjustment but did not receive yet. I like the location, like a lot of the people working there, will most likely return but was extremely disappointed not having been ore-informed about the renovation going on just under me.

Great stay and dinner

TripAdvisor rating 5.0/5

markeD4032WJ Business - TripAdvisor review

I am staying in this hotel quite regularly and enjoy it every time. The remodelled restaurant is nice. The food is great. A lot of home made stuff and nice service. Reception staff could smile a bit more:-).

Mercure Saarbrucken

TripAdvisor rating 5.0/5

rongirling Business - TripAdvisor review

Very nice hotel in the city area, very clean and the staff was exceptionally accommodating. The rooms were well prepared and comfortable. I look forward to staying here again and would recommend this hotel to anyone of my colleagues

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