Mercure Hotel Saarbruecken City 4 stars

Customer review rating (ALL Rating) 4.5/5 844 reviews

Mercure Hotel Saarbruecken City - Image 1
Mercure Hotel Saarbruecken City - Image 2
Mercure Hotel Saarbruecken City - Image 3
Mercure Hotel Saarbruecken City - Image 4

Description

Hotel extras

  • Central location

  • Air conditioning available throughout the hotel

  • Participation in the customer loyalty program ALL - Accor Live Limitless

  • Renovated in 2018

  • Regional and seasonal cuisine

Our accommodation(s)

Hotel location

Mercure Hotel Saarbruecken City

Hafenstr. 8
66111 SAARBRUECKEN
Germany

GPS:49.237552, 6.989343

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

SCHLEMMERIE

Our modern restaurant "Schlemmerie" is open for lunch and dinner during the week, serving international specialities and regional dishes. On weekends and public holidays it is currently temporarily closed.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  844 reviews

TripAdvisor Rating  4.0/5  792 reviews

Rooms are ok, service can be improved

Customer review rating 2.0/5

Philipp Families - Confirmed reviews ALL

The rooms are clean and convenient. What has caused our strong dissatisfaction was the check in process: a few minutes before the check in time we've been bluntly sent away with no way to either drop our luggage or even check if our room was ready. When returning only a few minutes later (~25 minutes) the reason became obvious: the receptionist was preparing to leave and her replacement welcomed us very friendly. The was not even a question if the room was ready. We've checked into hotels before and have never been sent away this rude. Second issue and one of the reasons for booking the hotel was the charging station for electrical cars. 4 chargers are available in the hotel. However all 4 were blocked when we came back in the night - 2 by conventional cars and 2 by electrical cars that were not connected to the chargers. The receptionist was no help. "It happens, we cannot control it". Well - in that case better to not announce the availability of chargers after all.

Tasteless stay

Customer review rating 3.0/5

C. V. Couples - Confirmed reviews ALL

We got not emotion staying this special night, very sad and cold atmosphere on check in (i ask for advise to discover town but no suggestion to eat out or anything else), check out not even a check on our stay and most of all not even "happy new year". Very disapointing attention to us. The ladies at breakfast were very nice and friendly so good job from them. The room was ok.

Business stay

Customer review rating 4.5/5

Geert Business - Confirmed reviews ALL

Well situated, easy accessible and quit hotel. Nice breakfast and staff was very friendly and helpful.

Great location, looks much better inside than from the outside

Customer review rating 4.0/5

Tom S. Solo - Confirmed reviews ALL

Superb location less than 5 minutes walk from the shopping area of the city and the main railway station, my room had a nice view over the River Saar. The interior is stylishly decorated, a contrast to the rather run-down and dreary concrete 1980s exterior. The room had a fridge, which I liked - no minibar, sadly. Everything good in the room. My only complaint would be the garage parking - very secure, but it's very small and the parking spaces were a real squeeze to get into and out of with a larger car. SUVs parked there were forced to use 2 parking spaces, which made the lack of parking space even more acute. However, I realise that there isn't much that the hotel can do and there are many other parking options available nearby, due to the city centre location. I also didn't receive a free drink, which has always been normal in Accor Hotels with silver status. But that's not a huge deal.

Good stay.

Customer review rating 4.0/5

Markus Friends - Confirmed reviews ALL

Notthing to complain about, as always. Good and friendly service. Slept well. Thanks , good job.

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Other web-users rate our hotel

  • 399 reviews 8.2/10 Location
  • 514 reviews 7.3/10 Room
  • 522 reviews 8.9/10 Service
  • 9 reviews 6/10 WiFi
  • 339 reviews 9/10 Breakfast
  • 252 reviews 6.4/10 Comfort
  • 217 reviews 7.3/10 Cleanliness
  • 50 reviews 6/10 Amenities

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