Mercure Hotel Saarbruecken City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,797 reviews

Mercure Hotel Saarbruecken City
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+ 20 Services

Hotel extras

  • Central location

  • Air conditioning available throughout the hotel

  • Participation in the customer loyalty program ALL - Accor Live Limitless

  • Renovated in 2018

  • Regional and seasonal cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Saarbruecken City

Hafenstr. 8
66111 saarbruecken
germany

Fax: (+49)681/3890989

Check-in from 15h00

Check out up to 12h00

  • HAUPTBAHNHOF:  102, 125 Bahnhofstrasse

  • By plane

    FRANKFURT RHEIN MAIN At 200km / 125 miles

  • By plane

    LUXEMBOURG FINDEL At 100km / 62.5 miles

  • By plane

    SAARBRUCKEN ENSHEIM At 15km / 9.38 miles

  • By helicopter

    FLUGHAFEN HAHN At 80km / 50 miles

  • By helicopter

    FLUGHAFEN SAARBRUCKEN-ENSHEIM At 15km / 9.32 miles

  • By car

    LUISENBRUCKE At 0.3km / 0.19 miles

  • By car

    WESTSPANGE At 0.5km / 0.31 miles

  • By car

    WILHELM-HEINRICH-BRUCKE At 0.6km / 0.38 miles

  • By train

    DESAA:SAARBRUECKEN/SAARBRUCK At 0.3km / 0.19 miles

  • By train

    MAIN STATION At 0.3km / 0.19 miles

GPS:49.237552, 6.989343

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

SCHLEMMERIE

Our modern restaurant "Schlemmerie" is open during the week from 11.30 am to 10.30 pm and on weekends and holidays from 4:00 pm to 10:30 pm, serving international specialties and regional dishes

Our accommodation(s)

The 4-star Mercure Hotel Saarbrücken City offers a choice of Standard Rooms with double bed, Superior Rooms with double bed or twin beds and comfortable Privilege Rooms with double bed and sofa. All 150 rooms are equipped with WIFI and are air-conditioned. One child aged up to 16 can stay in their parents' room free of charge on request. Pets are also welcome to stay for a charge of EUR 8.50 per night.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 110

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 65 people

Find out more

Our guest reviews for
Mercure Hotel Saarbruecken City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,797 reviews

TripAdvisor Rating 4.0/5

762 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location

Customer review rating 4.5/5

Mahesh Business - 14/11/2021 Confirmed reviews ALL

Great location to train station and easy walk to the old town. Hotel is very clean and staff are very polite and helpful.

Dear Mahesh C., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Euler General Manager
Customer review rating 4.0/5

Timur K. Business - 12/11/2021 Confirmed reviews ALL

helpful and friendly personnel. Cleanliness. Delicious breakfast. The only thing I did not like - view from my rooms (107 and 105).

Dear Timur K., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Euler General Manager

good stay

Customer review rating 4.0/5

Dr W. Families - 04/11/2021 Confirmed reviews ALL

I came back to this hotel after many years. The renovation of this hotel gives a good result. The catering staff are perfect and the food is excellent. Too bad the restaurant is closed during the weekend. The reception staff have to be less monopolized by their screen and therefore ignore us when we enter and leave. the temperature of the room is difficult to regulate. Temperature too high to sleep, luckily we can open the windows.

Dear Francoise W., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. During the Covid-Situation our restaurant is closed during the weekends. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Euler managing Director

Prolonged Weekend in Saarbrücken

TripAdvisor rating 4.0/5

Stefan R 08/10/2021 TripAdvisor review

As I have never ben to Saarbrücken I visited this nice town early October 2021. The hotel is very nicely located near the city-centre, on the river Saar. However, on the far side of the Saar there's a city-motorway, which effectively impedes to keep windows-open (noise). The room 218 was very nice and large. Breakfast was good and did the trick. Otherwise nothing spectacular to say about this hotel.

Good Hotel in the center of Saarbrücken

Customer review rating 4.0/5

Anonymous Couples - 04/10/2021 Confirmed reviews ALL

Nicely located hotel in the center of Saarbrücken. The rooms are spacious but unfortunately the shower wasn't. The room was clean. Stuff was friendly. Everything you expect from a Mercure Hotel.

Monsieur C., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Hotel Saarbruecken City. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Klaus Euler Managing Director

Pricey for what you get

TripAdvisor rating 2.0/5

artkatallozi 01/08/2021 TripAdvisor review

We stayed here as a rest stop on our way back to the UK. It was quite expensive for what it is, 120 EUR (including the 11 EUR for parking) for a very average hotel. No toiletries, just generic big bottle of hair and body shampoo stuck on the shower wall. The shower head didn't fully work as you can tell it had a build up of limescale. The towels were super thin and did very little dry you. Breakfast was very limited. I only needed a place to sleep for the night so I don't drive tired but feel as though I was massively ripped off. Oh and I am an Accor silver member, so the price was including my 10% discount.

Normally good experience, now lower quality

Customer review rating 2.5/5

No T. Business - 10/06/2021 Confirmed reviews ALL

I've been staying with Mercure Saarbrucken for multiple years now for business travel. Never had any issues. Staff is always friendly (also during this visit). Now there were a few negative points that accumulated to a less than ideal stay. -upon arrival in my room, no towels were present. (was in a hurry.. had to get dressed again, go downstairs, ask towels, etc) -Breakfast in the morning had to be reserved the evening before, super efficient and handy. But at the time of breakfast, my order was somehow switched with a completely different room, adding up the waiting time T.

Dear Stijn V., Thank you for taking the time to tell us about your experience at the Mercure Hotel Saarbruecken City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Klaus Euler Managing Dirctor

Disappinting

TripAdvisor rating 2.0/5

Gilio M 04/09/2020 TripAdvisor review

Difficulty checking in perhaps because the young man seemed inexperienced and didn't speak good english. Bottled water in the room was empty. When this was pointed out they could not give an answer. So we paid €6.50 when directed to the bar to buy water, when later we saw a vending machine that the receptionist could have offered as a choice. One of the towels had marks on it. Not as good as I'm used to for a Mercure

Pleasant stay

Customer review rating 4.0/5

Frank Solo - 05/08/2020 Confirmed reviews ALL

My stay was pleasant. Pretty much the usual service, which makes me come back again and again. However, because of the current Coronavirus situation, some restrictions and limitations were in place, but we all have to adjust. Talking Coronavirus, the measures taken by the hotel feel adequate and I felt safe.

Dear Frank E., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please stay healthy Sincerely, Klaus Euler Managing Director

Good Receptionist

Customer review rating 3.0/5

John O. Business - 05/07/2020 Confirmed reviews ALL

The A/C in my room is not cool but The receptionist is Awesome. Great people.

Dear John O., Thank you for taking the time to tell us about your experience at the Mercure Hotel Saarbruecken City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Klaus Euler Managing Director

renovation perfectly succeeded

Customer review rating 5.0/5

Anette Business - 27/01/2020 Confirmed reviews ALL

My hotel room was located behind the elevator and I was very nervous if I would hear the elevator operating all night long.... but there was no noise! All calm! I can only recommend this hotel and even the rooms close to the elevator!

Dear Anette R., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Euler Managing Director

By far the least pleasant stay.

Customer review rating 2.5/5

Melanie B. W. Families - 12/12/2019 Confirmed reviews ALL

Was not a pleasant stay. Was sick ( not hotels fault), hotel did renovations on 4th floor just under us (most likely bathroom demolitions) during the day when I had to stay in and rest. Noise was horrendous. We also had to change rooms, which we had agreed to, however decided not to return to privilege room, moving being too cumbersome in my weakened state. In my opinion 2 things should have happened: We should have been advised of the renovations, and there definitely there should have been made a price adjustment for 2 days in a regular room, we appreciated the dinner offer but that did not make up for the miserable time I had in the room for 3 days.

Sehr geehrte Frau W., wir danken Ihnen vielmals, für Ihre Bewertung und dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Saarbruecken City die Zeit genommen haben, uns zu schreiben. Wir bedauern, dass Sie sich durch die Renovierungsarbeiten gestört fühlten. Wir haben diese nicht angekündigt, da die Arbeiten stets im Rahmen von tagesüblichen Arbeitszeiten stattfanden. Den Umzug in die Suite wollten Sie selbst nicht mehr durchführen. Für den daher im voraus bezahlten Betrag für diese höhere Kategorie für beide Tage und auch um Sie für den entstandenen Ärger in bezug auf die Renovierungsarbeiten zu entschädigen, hatte Ihnen Frau Wolff in Absprache mit mir, die Einladung zum Abendessen ausgesprochen. Diese haben Sie auch angenommen und wir sind sicher, dass Sie einen schönen Abend in unserem Restaurant geniessen konnten. Sehr geehrte Frau W., wir haben in der letzten Tagen unsere Renovierungsplanung für das Jahr 2020 abgeschlossen. Wir mussten die ursprüngliche Planung für den Sommer 2020 auf den Winterzeitraum ab Mitte-Ende November 2020 bis Mitte Januar 2021 verschieben. So dass wir auch im Jahr 2020 eine ähnliche Situation in bezug auf Arbeiten im Hotel haben werden. Dies wollten wir Ihnen jetzt schon rechtzeitig mitteilen. Wir danken Ihnen nochmals sehr für Ihre Rückmeldung, Ihre Meinung ist für uns von größtem Interesse. Wir wünschen Ihnen frohe Festtage und die besten Wünsche für das neue Jahr. Mit herzlichen Grüßen Mercure Hotel Saarbrücken City Klaus Euler Geschäftsführer

Staying there for over 20 years

TripAdvisor rating 4.0/5

TouchofParadise Family - 11/12/2019 TripAdvisor review

This year our stay was extremely uncomfortable. I had to stay in room most of the time due to illness. Unfortunately the hotel chose to renovate the entire floor under the one we were staying, meaning absolutely no rest possible. Also had to change room midway, which I knew in advance, but then decided not to change again because of my illness. Have asked for adjustment but did not receive yet. I like the location, like a lot of the people working there, will most likely return but was extremely disappointed not having been ore-informed about the renovation going on just under me.

Great stay and dinner

TripAdvisor rating 5.0/5

markeD4032WJ Business - 29/11/2019 TripAdvisor review

I am staying in this hotel quite regularly and enjoy it every time. The remodelled restaurant is nice. The food is great. A lot of home made stuff and nice service. Reception staff could smile a bit more:-).

Mercure Saarbrucken

TripAdvisor rating 5.0/5

rongirling Business - 11/11/2019 TripAdvisor review

Very nice hotel in the city area, very clean and the staff was exceptionally accommodating. The rooms were well prepared and comfortable. I look forward to staying here again and would recommend this hotel to anyone of my colleagues

Trip to France and Germany

TripAdvisor rating 4.0/5

V8011MMgiovannip Business - 05/07/2019 TripAdvisor review

nice hotel, very good location, parking available, close to city center and a shops and restaurant. staff very professional. dinner at the restaurant very good for choice of meal. i will select in the future again this location while traveling in the area.

As always Vers good

Customer review rating 4.5/5

Gerhard H. Business - 22/06/2019 Confirmed reviews ALL

Top Team all around

Guten morgen Herr H. Danke wie immer für Ihre Anmerkungen. Der Teppich wird umgehend einer nochmaligen Reinigung unterzogen, Andere Kissen stehen Ihnen gerne an der Reception zur Verfügung. Für die schmutzigen Gläser bitte ich vielmals um Entschuldigung. Bis zum nächsten Mal Klaus Euler P.S. Der Cognac war richtig lecker und erst die Ziegenkäse...jeder für sich ein besonderer genuß Besten dank dafür.

Stopover on the Saar

TripAdvisor rating 4.0/5

Lilian B Couples - 31/05/2019 TripAdvisor review

Only complaint was that the room facilities listed air-conditioning which was not available. We had to have someone come with special key so that we could open the window. It would have been better if the coffee came from a Nespresso machine (or similar). The coffee in the supplied jugs at breakfast was not very good.

comfortable stay, nicely renovated hotel

Customer review rating 4.0/5

Anonymous Couples - 10/05/2019 Confirmed reviews ALL

I stayed here quite often over the years. The renovations made in this hotel lately have been very good. First the rooms have been updated and are very comfortable. Now also the restaurant and bar have been done, and which are done nicely. More modern with a warmer atmosphere. Service in the hotel friendly as always.

Dear Rob C., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Euler Managing Director

Top stay,rooms first class,personnel on all levels ,top level, the bestThe hotel is for me

Customer review rating 5.0/5

Gerhard H. Business - 02/05/2019 Confirmed reviews ALL

The hotel is for me the best in the Saar region,top management,very helpful staff at all levels,garage space easy,bar,restaurant very good,a nice selection of food and drinks. One of the best hotel as far the team is concerned,from the management,check-in,resto,bar,room service to the cleaning staff extremely well managed.

Lieber Herr H., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Saarbruecken City. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Sehr gerne bedanke ich mih auch für den XO. Richtig lecker. Mit herzlichen Grüßen Klaus Euler Geschäftsführer

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