Mercure Hotel Saarbruecken City 4 stars

My hotel room was located behind the elevator and I was very nervous if I would hear the elevator operating all night long.... but there was no noise! All calm! I can only recommend this hotel and even the rooms close to the elevator!

Was not a pleasant stay. Was sick ( not hotels fault), hotel did renovations on 4th floor just under us (most likely bathroom demolitions) during the day when I had to stay in and rest. Noise was horrendous. We also had to change rooms, which we had agreed to, however decided not to return to privilege room, moving being too cumbersome in my weakened state. In my opinion 2 things should have happened: We should have been advised of the renovations, and there definitely there should have been made a price adjustment for 2 days in a regular room, we appreciated the dinner offer but that did not make up for the miserable time I had in the room for 3 days.

This year our stay was extremely uncomfortable. I had to stay in room most of the time due to illness. Unfortunately the hotel chose to renovate the entire floor under the one we were staying, meaning absolutely no rest possible. Also had to change room midway, which I knew in advance, but then decided not to change again because of my illness. Have asked for adjustment but did not receive yet. I like the location, like a lot of the people working there, will most likely return but was extremely disappointed not having been ore-informed about the renovation going on just under me.

I am staying in this hotel quite regularly and enjoy it every time. The remodelled restaurant is nice. The food is great. A lot of home made stuff and nice service. Reception staff could smile a bit more:-).

Very nice hotel in the city area, very clean and the staff was exceptionally accommodating. The rooms were well prepared and comfortable. I look forward to staying here again and would recommend this hotel to anyone of my colleagues

nice hotel, very good location, parking available, close to city center and a shops and restaurant. staff very professional. dinner at the restaurant very good for choice of meal. i will select in the future again this location while traveling in the area.

Top Team all around

Only complaint was that the room facilities listed air-conditioning which was not available. We had to have someone come with special key so that we could open the window. It would have been better if the coffee came from a Nespresso machine (or similar). The coffee in the supplied jugs at breakfast was not very good.

I stayed here quite often over the years. The renovations made in this hotel lately have been very good. First the rooms have been updated and are very comfortable. Now also the restaurant and bar have been done, and which are done nicely. More modern with a warmer atmosphere. Service in the hotel friendly as always.

The hotel is for me the best in the Saar region,top management,very helpful staff at all levels,garage space easy,bar,restaurant very good,a nice selection of food and drinks. One of the best hotel as far the team is concerned,from the management,check-in,resto,bar,room service to the cleaning staff extremely well managed.

We had 3 different families staying at the hotel while visiting the area for a family reunion. We encountered only one small issue, which was immediately addressed and corrected. The front desk staff was extremely helpful, sincere, and professional. Leslie at the front desk was as helpful as any hotel staff agent I have ever encountered - I would rate her 10 out of 10. OBTW: I stayed over 100 nights at hotels in 2018 alone and that matched my yearly "norm" for the last 10 years. So, I have just a bit of experience with hotel staffs. She was outstanding! Hotel was convenient to downtown, the train station, restaurants and shopping. I will definitely stay there again when I return for our next visit!

The front desk agents were especially helpful and professional. Leslie was off the charts great with all our peculiar needs. We were visiting family in Saarbrucken and this part of our trip was most excellent.

I enjoyed this well located hotel. The rooms are functional and relatively large. The restaurant is great offering an interesting variety of both local and French/Italian dishes. Recommendable for a short stay in the area.

I fully understand the Hotel's decision to preserve the environment and limit the use of towels. However, I had during my stay (weekend) only one towel (not replaced) and a bath towel (replaced once). This is rather unacceptable and substandard for such a Hotel, in particular with those high temperature we are facing since quite some time. It is common practice to have at least two pairs of towels; one can be used to dry off, whereas the other pair is being drying. It is not funny to use the same wet towel over a day/night. I never faced such a situation, and in particular not in a Hotel of the group Accor. In general, the hotel is ok, the rooms have been renovated, but the atmosphere is a little morose, the bar for example is closed on weekends.

I fully understand the Hotel's decision to preserve the environment and limit the use of towels. However, I had during my stay (weekend) only one towel (not replaced) and a bath towel (replaced once). This is rather inacceptable and substandard for such a Hotel, in particular with those high temperature we are facing since quite some time. It is common practice to have at least two pairs of towels; one can be used to dry off, whereas the other pair is being drying. It is not funny to use the same wet towel over a day/night. I never faced such a situation, and in particular not in a Hotel of the group Accor.In general, the hotel is ok, the rooms have been renovated, but the atmosphere is a little morose, the bar for example is closed on weekends.