Mercure Hotel Saarbruecken City 4 stars

Top Team all around

Only complaint was that the room facilities listed air-conditioning which was not available. We had to have someone come with special key so that we could open the window. It would have been better if the coffee came from a Nespresso machine (or similar). The coffee in the supplied jugs at breakfast was not very good.

I stayed here quite often over the years. The renovations made in this hotel lately have been very good. First the rooms have been updated and are very comfortable. Now also the restaurant and bar have been done, and which are done nicely. More modern with a warmer atmosphere. Service in the hotel friendly as always.

The hotel is for me the best in the Saar region,top management,very helpful staff at all levels,garage space easy,bar,restaurant very good,a nice selection of food and drinks. One of the best hotel as far the team is concerned,from the management,check-in,resto,bar,room service to the cleaning staff extremely well managed.

We had 3 different families staying at the hotel while visiting the area for a family reunion. We encountered only one small issue, which was immediately addressed and corrected. The front desk staff was extremely helpful, sincere, and professional. Leslie at the front desk was as helpful as any hotel staff agent I have ever encountered - I would rate her 10 out of 10. OBTW: I stayed over 100 nights at hotels in 2018 alone and that matched my yearly "norm" for the last 10 years. So, I have just a bit of experience with hotel staffs. She was outstanding! Hotel was convenient to downtown, the train station, restaurants and shopping. I will definitely stay there again when I return for our next visit!

The front desk agents were especially helpful and professional. Leslie was off the charts great with all our peculiar needs. We were visiting family in Saarbrucken and this part of our trip was most excellent.

I enjoyed this well located hotel. The rooms are functional and relatively large. The restaurant is great offering an interesting variety of both local and French/Italian dishes. Recommendable for a short stay in the area.

I fully understand the Hotel's decision to preserve the environment and limit the use of towels. However, I had during my stay (weekend) only one towel (not replaced) and a bath towel (replaced once). This is rather unacceptable and substandard for such a Hotel, in particular with those high temperature we are facing since quite some time. It is common practice to have at least two pairs of towels; one can be used to dry off, whereas the other pair is being drying. It is not funny to use the same wet towel over a day/night. I never faced such a situation, and in particular not in a Hotel of the group Accor. In general, the hotel is ok, the rooms have been renovated, but the atmosphere is a little morose, the bar for example is closed on weekends.

I fully understand the Hotel's decision to preserve the environment and limit the use of towels. However, I had during my stay (weekend) only one towel (not replaced) and a bath towel (replaced once). This is rather inacceptable and substandard for such a Hotel, in particular with those high temperature we are facing since quite some time. It is common practice to have at least two pairs of towels; one can be used to dry off, whereas the other pair is being drying. It is not funny to use the same wet towel over a day/night. I never faced such a situation, and in particular not in a Hotel of the group Accor.In general, the hotel is ok, the rooms have been renovated, but the atmosphere is a little morose, the bar for example is closed on weekends.

Comfortable stay, although airconditioning did not work on the night of 30th June 2018. The people at reception were very helpful

Extremely poor internet connectivity, no wifi Access in the restaurant, and very bad coverage in the rooms. Few parking slots in the hotel, noisy room and air conditioner did not work properly.

I loved my room, it was clean and quiet and the staff was very friendly and helpful.

Thank you, Mrs. Quack, for making my stay a great success. John Otto M.

Everything was perfect

Rooms need to be renovated