Mercure Hotel Saarbruecken City

Mercure Hotel Saarbruecken City 4 stars

Customer review rating (ALL Rating) 4.6/5 359 reviews

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Hotel extras

  • Central location

  • Air conditioning available throughout the hotel

  • Participation in the customer loyalty program ALL - Accor Live Limitless

  • Renovated in 2018

  • Regional and seasonal cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Saarbruecken City

Hafenstr. 8
66111 SAARBRUECKEN
Germany

GPS:49.237552, 6.989343

Telephone +49 681 38900

Fax +49 681 3890989

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

SCHLEMMERIE

Our modern restaurant "Schlemmerie" is open during the week from 11.30 am to 10.30 pm and on weekends and holidays from 4:00 pm to 10:30 pm, serving international specialties and regional dishes

Our accommodation(s)

The 4-star Mercure Hotel Saarbrücken City offers a choice of Standard Rooms with double bed, Superior Rooms with double bed or twin beds and comfortable Privilege Rooms with double bed and sofa. All 150 rooms are equipped with WIFI and are air-conditioned. One child aged up to 16 can stay in their parents' room free of charge on request. Pets are also welcome to stay for a charge of EUR 8.50 per night.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  359 reviews

TripAdvisor Rating  4.0/5  779 reviews

Comfortable and friendly

Customer review rating 5.0/5

Iain G. Friends - Confirmed reviews ALL

The hotel is in a good location for access to the city. There is car parking nearby as well as a few spaces at the front of the hotel. Walking into the centre of the city is a pleasure if walking along the river paths. Excellent breakfast with everything you would need. There's Bucks Fizz available at breakfast if you really like to party in the morning. The rooms are comfortable and the bathrooms are up to the latest standards.

Customer review rating 3.5/5

Markus Business - Confirmed reviews ALL

good mattress clean bathroom enjoyable breakfast audible autobahn next door

Dear Markus K., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Hoffmann Hoteldirektor

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

War alles gut

Dear Andres K., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Hoffmann Hoteldirektor

Next to the train station

Customer review rating 5.0/5

Benjy Couples - Confirmed reviews ALL

Very nice welcome. I was able to park my car in front of the hotel for one day. Maybe not possible for a longer stay...

Dear Jean-Yves B., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Hoffmann Hoteldirektor

Well located, hard beds and unfriendly staff

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

We had booked a room with a bath. Upon arrival, they tried to put us in a room without a shower. When we expressed ourselves and stated that we had booked a room with a bath, which was on our reservation form, the lady at the reception had an expression of disbelief and told us the hotel was fully booked (we checked the site afterwards, there were still rooms available). But because we insisted, we eventually got another room with a bath. The lady chatted loudly about us with a colleague that we wanted another room and did not apologise for our inconvenience.

Dear Sam S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Saarbruecken City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexander Hoffmann Hoteldirektor

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Other web-users rate our hotel

  • 195 reviews 8.9/10 Location
  • 256 reviews 7.3/10 Room
  • 285 reviews 9.3/10 Service
  • 163 reviews 8.8/10 Breakfast
  • 124 reviews 5.7/10 Comfort
  • 107 reviews 7.7/10 Cleanliness
  • 76 reviews 6.2/10 Food
  • 10 reviews 2.5/10 Bar

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